IT Service Desk Engineer

  • Coinbase
  • Dublin, Ireland
  • Feb 14, 2020

Job Description

Location: Dublin, Ireland

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

The IT Operations team is comprised of Global Service Desk (you!), Endpoint Management, Identity and Access Management, Global Office Expansion, and Infrastructure and A/V. GSD works closely with each team on various projects and is the main source of support for the company. We have a growing team with presence across the globe. 

 

What you’ll be doing:

  • Provide amazing day to day and on-call support for hardware and software for incredibly seasoned to novice users and everything in between
  • Support Coinbase’s SaaS tools, compliance practices, on- and off-boarding processes
  • Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency
  • Support collaboration hardware in conference rooms and event spaces
  • Coordinate vendors to support our offices
  • Mentor and upskill our less seasoned IT team members
  • Creating detailed and impactful documentation and training materials for your peers and our user base

What we look for in you:

  • Technical expertise on OSX, iOS, Chrome OS, and Android operating systems 
  • Senior agent level knowledge of Jira Service Desk, or similar ticketing system
  • Mid-level networking knowledge and troubleshooting ability
  • Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
  • Demonstrable troubleshooting methodologies and root cause analysis
  • Able to move and setup hardware and peripherals around the office
  • Excellent communication and time management skills
  • Experience managing service and  procurement vendors 

Nice to haves:

  • Scripting experience 
  • Experience project managing medium to large scale rollouts

Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer and to review all of our job postings to minimize biased language. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco’s Fair Chance Ordinance and similar local laws.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.  Our full notice outlining how your data will be processed as part of the application procedure for application locations is available here: Ireland/EU, United Kingdom, and California.  By submitting your application, you are agreeing to our use and processing of your data as required.