Renewals Specialist

  • Onetrust
  • London, UK
  • Jan 21, 2020

Job Description


About the Role

At OneTrust, our mission is to protect the privacy of individuals by empowering organizations to manage the data they house in a responsible way. With a passion to solve global privacy concerns, our team has built the most widely used privacy management platform used by companies to comply with data privacy regulations and establish privacy as a best practice within their organization.

We're looking for a Renewals Manager that will report to the Customer Success Lead. As a Renewals Manager, you will act as trusted advisor, providing exceedingly high standards of customer service to OneTrust’s customers. You will be responsible for rapidly identifying and managing customer stakeholders, developing and strengthening relationships, identifying and mitigating potential renewal roadblocks, enhancing a smooth renewal experience for customers and liaising with internal teams to ensure maximum product usage and value recognition from their investment in the platform. You will act as the primary point of contact for our customers throughout the renewal journey, engaging resources across OneTrust to enable the adoption and expansion of the OneTrust product.

You have the proven ability to build, create and maintain great relationships. You have adept time management and organizational skills to ensure renewals are processed in a timely and professional manner and you have a strong commercial mindset to identify potential upsell and cross sell opportunities throughout the renewals process.

What you’ll do:

  • Manage a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.
  • Partner with colleagues in Customer Success and/or Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
  • Identify and manage client stakeholders and build and maintain relationships with key individuals.
  • Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
  • Identify commercial opportunities to increase Customer’s utilization of the OneTrust platform and work with the sales team to take advantage of any opportunities.
  • Pro-actively collect, analyse and share customer feedback with colleagues in the professional services, sales, and R&D teams.
  • Support the growth and further development and automation of renewal processes for the business.

What we’re looking for:

  • Bachelor’s degree required
  • 1-3 years of enterprise account management/customer success/renewals manager experience highly preferred
  • 1-3 years’ experience within the Technology/SaaS industry highly preferred
  • Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer
  • Proven ability to engage across corporate functions (Professional Services, Product Management and Sales).
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
  • Strategic thinking, problem solving, and decision-making capabilities
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
  • Commutable to London Cannon Street

What you'll gain from joining OneTrust;

You can expect tremendous professional development hyper-growth opportunities; an opportunity to work in an open environment on solutions that are reshaping the way business operates; and respect for your ideas. We believe in recognition for a job well-done, great compensation package, and an environment that fosters creativity and divergent thinking.

At OneTrust, you will shift the way the global community manages personal information. Your contributions will be incredibly impactful, and your ideas will be embraced. Our offices are located in the heart of London, within walking distance of Bank, St. Pauls and Cannon street and features our own private rooftop terrace with fantastic views of the London skyline. Our team's growth is a representation of the market need for a platform to establish privacy best practices, and OneTrust's dedication to the privacy space.

If this sounds like a team you'd like to be a part of, we'd love to talk!

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Us  

OneTrust is the largest and most widely used dedicated privacy management technology platform for compliance global privacy laws. More than 2000 customers, including 200 of the Global 2,000, use OneTrust to comply with data privacy regulations across sectors and jurisdictions, including the EU GDPR, ePrivacy (Cookie Law) and California Consumer Privacy Act. 

OneTrust is co-headquartered in Atlanta, GA and in London, UK, with additional offices in Bangalore, Melbourne, Munich and Hong Kong. The fast-growing team of privacy and technology experts surpasses 500 employees worldwide. 

Backed and co-chaired by the founders of Manhattan Associates (NASDAQ: MANH) and AirWatch ($1.54B acq. by VMware), the OneTrust leadership team has experience building scalable, enterprise software platforms. OneTrust is guided by an external advisory board of renowned privacy experts, as well as an in-house global privacy and legal research team. We can be found online at