Application Support Engineer - New Grad

  • Onetrust
  • London, UK
  • Jan 21, 2020

Job Description

About the Role

At OneTrust, our mission is to protect the privacy of individuals by empowering organizations to manage the data they house in a responsible way. With a passion to solve global privacy concerns, our team has built the most widely used privacy management platform used by companies to comply with data privacy regulations and establish privacy as a best practice within their organization.

OneTrust is seeking an entry-level Application Support Engineer to join our professional services team. The Application Support Engineer will provide ongoing product support, troubleshooting, and proposing pragmatic solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. If you thrive in a fast-paced environment and can provide an excellent, 100% service-focused customer experience through every interaction, this is the job for you.

A successful candidate will be naturally ambitious and a self-starter, who demonstrates a passion for technology and values integrity, innovation, and success.

What you'll do:

  • Identify and Evaluate Technology Solutions

The Application Support Engineer is a key member of the Professional Services team, responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem-solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the team lead and once approved, ultimately to customers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.

  • Problem Solving and Troubleshooting

The Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their team lead and correct development team to research further and address.

  • Onboard New Users

This is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.

  • Identify Potential Issues

Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.

  • Work with Cross-Functional Teams

A successful Application Support Engineer is not your stereotypical anti-social tech person. In addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of their application.

What we're looking for:

  • Ability to learn rapidly, adapt, and master employer-specific software
  • Complex problem-solving skills
  • Highly developed written and verbal communication skills
  • Ability to diagnose and address application issues
  • Degree, higher education qualification or equivalent work experience is required
  • Experience working with complex, web-based software suites is highly preferred
  • Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of clients
  • Ability to communicate professionally by phone, video, and email
  • Ability to effectively communicate complex information in accessible language
  • Analytical and troubleshooting skills
  • Knowledge of browser technology and using web-based applications
  • Working knowledge of development processes, different operating systems, different browsers, and different programming languages.
  • Experience using support ticketing tools such as Zendesk would be advantageous
  • Practical experience in troubleshooting software and web services
  • Ability to work at OneTrust London Headquarters daily

What you’ll gain from joining OneTrust

You can expect tremendous professional development hyper-growth opportunities; an opportunity to work in an open environment on solutions that are reshaping the way business operates; and respect for your ideas. We believe in recognition for a job well-done, great compensation package, and an environment that fosters creativity and divergent thinking.

At OneTrust, you will shift the way the global community manages personal information. Your contributions will be incredibly impactful, and your ideas will be embraced. With a new office space in Sandy Springs, our team's growth is a representation of the market need for a platform to establish privacy best practices, and OneTrust's dedication to the privacy space.

If this sounds like a team you'd like to be a part of, we'd love to talk!

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.