About the Role
A Community Associate is the primary point of contact for the community and acts as the “face” of WeLive.
Goals and Objectives
Illustrates WeLive’s core values and strive to achieve our mission.
Support the Community Management team to achieve the following:
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.
Ensure that WeLive guests are met with unrivaled guest experience
Take direction from the Community Lead and Community Manager to support the Community Team as necessary.
Duties and Responsibilities
Greeting / Point of Contact:
Responsible for front desk and welcome experience. Ensures lobby is a welcoming environment, each guest is greeted at entrance and that security protocols are adhered to.
Greet and check-in hotel/Airbnb guests
Communicates WeLive’s service offering to short stay guests at check in.
Answer “walk-up” member and guest questions or refer the inquirer to additional resources.
Remains active on WeLive app and communicate for WeLive publicly
Solve member-related issues to ensure a cohesive community.
Escalates off-hours situations and incidents to on call manager as appropriate.
Building Operations and Management:
Assists Community Manager and Community Leads in administrative functions, including but not limited to- weekly member communication, signage creation, event planning, event execution, member complaint escalation, incident reporting, etc.
Utilize Hotel Property Management System(s) to manage daily transient guest reservations.
Serves as first point of contact for Zendesk tickets and calls to the front desk
Manage keycard activations, and guest inquiries
Experience and Requirements
College graduate with a four-year degree preferred, but not required.
Experience in hospitality industry experience is preferred
Customer service experience is required
Must have strong verbal and written communication skills.
Exceptional organizational and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Passion for entrepreneurial communities.
Passion and understanding for WeWork’s mission and values.
Proficient in basic computer skills.
Flexible schedule as night and weekend shifts may be required.