Community Associate, WeLive

  • WeWork
  • New York, New York, United States of America
  • Jan 16, 2020

Job Description

Community Associate

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeLive.

Goals and Objectives

  • Illustrates WeLive’s core values and strive to achieve our mission.

  • Support the Community Management team to achieve the following:

    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.

    • Ensure that WeLive guests are met with unrivaled guest experience

    • Take direction from the Community Lead and Community Manager to support the Community Team as necessary.

Duties and Responsibilities

Greeting / Point of Contact:

  • Responsible for front desk and welcome experience. Ensures lobby is a welcoming environment, each guest is greeted at entrance and that security protocols are adhered to.

  • Greet and check-in hotel/Airbnb guests

  • Communicates WeLive’s service offering to short stay guests at check in.

  • Answer “walk-up” member and guest questions or refer the inquirer to additional resources.

Membership Management:

  • Remains active on WeLive app and communicate for WeLive publicly

  • Solve member-related issues to ensure a cohesive community.

  • Escalates off-hours situations and incidents to on call manager as appropriate.

Building Operations and Management:

  • Assists Community Manager and Community Leads in administrative functions, including but not limited to- weekly member communication, signage creation, event planning, event execution, member complaint escalation, incident reporting, etc.

  • Utilize Hotel Property Management System(s) to manage daily transient guest reservations.

  • Serves as first point of contact for Zendesk tickets and calls to the front desk

  • Manage keycard activations, and guest inquiries

Experience and Requirements

  • College graduate with a four-year degree preferred, but not required.

  • Experience in hospitality industry experience is preferred

  • Customer service experience is required

  • Must have strong verbal and written communication skills.

  • Exceptional organizational and multitasking skills.

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

  • Passion for entrepreneurial communities.

  • Passion and understanding for WeWork’s mission and values.

  • Proficient in basic computer skills.

  • Flexible schedule as night and weekend shifts may be required.