Director of Security Programs US/Canada
Be the leader and expert on all matters pertaining to security operations, incident investigations, physical risk management and project and program management.
Develop and/or recommend overall strategies to ensure secure work spaces and positive member/customer experience.
Coordinate the security strategy for all WeWork locations in assigned region in accordance with WeWork Global Security and Safety standards and policies.
Create and implement a strategic vision involving the intelligent and cost effective use of Access Control, Security Technology Management (CCTV, Sensors, etc) and Security Guard services to mitigate risk and respond to Service Requests.
Designing and implementing an overall physical security risk management process for the Region, which includes an analysis of the financial impact on the company.
Performing a risk assessment: Analysing current risks and identifying potential risks that are affecting the company
Creating business continuity plans to limit risks
Strong Experience in creating an International Security Programme
Multinational staff management experience
International law enforcement partnerships
Develop and maintain security-related processes and procedures for the region, ensuring they are synced with the wider Global Security and Safety Team and regional operations strategies.
Provide active and effective leadership and personnel management of a Regional Security Team.
Establish strategic business objectives/key results, key performance indicators, and mechanisms for their implementation to drive team-wide results.
Provide subject matter expertise to the regional executive staff on all security, safety, and related matters.
Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.
Develops process to validate work performed as well as time and attendance by Regional Security staff
Implement standards and trainings related to Service Contract Management, Fire and Life Safety Programs, Crisis Planning and Emergency Response.
Conduct or direct threat or vulnerability analyses to determine probable frequency, criticality, consequence, or severity of natural or man-made disasters or criminal activity on the organization's profitability or delivery of products or services.
Conduct physical examinations of property to ensure compliance with security policies and regulations.
Monitor and measure service request tickets to ensure optimal performance and customer service.
Serve as primary security liaison and interface with industrial counterparts such as vendors, integrators and installers.
Overall responsibility for implementing successful access control/CCTV infrastructure as well as providing information, guidance and advice to best ensure the architectural framework is capable of sustaining WeWork’s global growth.
Oversee relationships and activities of various vendors, including for manned guarding and the service/installation of access control, CCTV, and other security systems.
Have knowledge and understanding of Labor Relations and union contracts
Continually find ways to leverage cost savings.
In conjunction with Global Security and Safety, develop region-specific Crisis Management Plans and training, and take the lead on all widespread emergencies in the region that impact WeWork employees, members, and locations.
Develop, train and oversee security-training programs for employees and members
Responsible for understanding local laws and regulations in each municipality WeWork operates to offset corporate liability.
Create and maintain relationships with local, state and federal law enforcement and other related government agencies.
Identify root cause of issues or problems related both to equipment or incidents and take steps to avoid recurrence.
Analyse incidents, building openings processes and scores, health and safety issues and incidents and other relevant data to identify trends and reduce recurrence.
Overall responsibility for Building Opening security-related tasks.
Recommend Regional and Territory specific security policies, standards, guidelines and procedures.
Ensure thorough investigations are completed when required or directed, and that appropriate records and documents are prepared and stored.
As needed conduct detailed and in depth investigations
Review deployment and duties of personnel assigned and adjust accordingly.
Be able to plan for, deploy appropriate resources and manage the security for large events.
Communicate regularly with Regional Operations team members and managers to exchange information, identify trends and recommend steps to reduce risk and improve member/customer/visitor experience
Conduct table-top exercises with Senior Operations team members/managers
Ensure trainings are conducted to support Community Teams and Building Operations in regards to Security and Safety topics.
Be responsible for preparation of annual budget and operate within its parameters.
Travel required as needed
Business hours but 24 X 7 availability and response may be required (other than approved leave and personal emergencies)
Expectations for the role
Strategic Thinking- candidate must show ability to think on a strategic level. Person needs to be able to see and articulate bigger picture of their actions to contribute to global security.
Motivating/ Inspiration- Candidate must possess true leadership qualities and be able to motivate team members and inspire team bonding as well as introduce a reward culture.
Ability to be influential and interactive at all levels, including with members, executives etc.
Innovative- Think outside the box with changing product scopes, support groups and staffing.
Managing Up- Must have ability to manage in a proactive manner to address concerns and speak for team both in a regional or global scale.
10 years plus of security experience (including law enforcement) is required.
Strong working knowledge of market Security codes and regulations.
Experience in business continuity planning and provisioning.
Crisis and incident management training.
Ability to source, aggregate, digest, and act upon news and intelligence from various sources ranging from traditional media, social media, and open source platforms.
Experience in security design (technical and operational) in unique and challenging environments.
Ability to initiate and maintain extensive contacts with professionals and officials of other organizations and companies.
Excellent communication and organizational skills.
A commitment to delivering outstanding high end design.
Good Understanding of Security technology (CCTV, Alarms, access control) and basic networking concepts.
Excellent decision making skills.
Reliable, focused, and detail oriented.
Strong time management skills and experience managing multiple projects simultaneously.
Experience operating in enterprise systems with global reach.
Experience managing large scale projects with multiple deadlines and stakeholders.
10+ years practical experience in physical security design and implementation.
5+ years of client-facing experience in safety/security.
Law enforcement or Military background required
Location: New York City