Grab Driver Center (GDC) Coordinator (Penang)

  • Grab
  • Malaysia
  • Jan 16, 2020

Job Description

Get to know the Role:
  • To ensure daily operations at the training centre runs smoothly, which includes answering driver’s queries and to ensure safe environment while upholding Grab’s vision and values.
  • Work hand in hand with GDC support & Driver Engagement Specialist to ensure weekly driver activation target is met.

The day-to-day activities:
  • Maintain clean and safe reception area at Grab Driver Center.
  • Attends to enquiries from drivers and assign appropriate ticketing.
  • Assist with administrative task and any other duties delegated by the team.
  • Greet and meet all internal and external customers with friendly disposition & professionalism.
  • Manage the recruitment email to ensure all emails are replied to promptly and driver concerns are addressed.
  • Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
  • Provide periodic feedback to the team and maintain a continuous improvement culture.
  • Work on GDC process enhancement.

The must haves:
  • Diploma/Degree certificate or equivalent.
  • Process-oriented, Presentation Skills, Conflict management, ability to converse in English and Bahasa Malaysia, Excel/Powerpoint. Proficiency in Mandarin will be added advantage.
  • Customer Service, Training, Sales, Team Player.
  • Friendly and helpful disposition.
  • Able to multi task, prioritize and work under pressure.
  • Common sense, good initiative & pro-active attitude to pre-empt & address issues.
  • Highly driven, independent, responsible and patience.
  • Attentive to detail and accuracy.
  • High problem solving skill and risk management skill.