CRM Manager - Global Partners

  • Glovo
  • Barcelona, Spain
  • Jan 16, 2020

Job Description

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 26 countries, and in 248 cities.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Working in Global Partners, you will oversee the entire lifecycle of PartnerAcquistion - from the day they first show interest in our platform and ensuring they have the most positive journey throughout their time becoming a Partner. Being part of the Global team means you will need to coordinate with Regional and Local CRM and comms teams, provide support, to ensure best practices across all regions, unify reporting, and detect weak links in the funnel. The Global Partner CRM Manager will create the processes to send automatic campaigns to all leads globally through all types of channels (SMS, emails…). This role will require a deep knowledge of CRM tools to be able to implement and support any integration needed from the technical side.

 Be a part of a team where you will:

  • Master the Marketing Cloud software to define scalable and adaptable CRM campaigns
  • Design all the automatic campaigns to send comms to Restaurant Leads
  • Work closely with the global Sales Project Manager to coordinate for new implementations
  • Work closely with the local Sales teams to identify opportunities
  • Own CRM KPIs as well as specific business goals around individual campaigns
  • Make good use of internal data to build dashboards that measure and track the impact of your actions
  • Provide analytical support to the retention team for anything that they may need
  • Report on activity and effectiveness of all retention and CRM efforts

 You have:

  • Degree in business, marketing, Advertising, Economics or similar
  • 2+ years working with a CRM tool (Salesforce and Marketing Cloud). Proven experience in CRM programming
  • Proven track record of devising and delivering successful CRM programs
  • HTML expertise
  • Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimization. Experience with Looker is a plus
  • Excellent communications skills
  • Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner
  • Strong drive for continuous improvement. Problem-solving
  • Creative and a self-starter

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit | Twitter: @Glovo_ES | Facebook: | LinkedIn: