Product Management leader II, Core Agent Experience

  • Grab
  • Indonesia
  • Jan 14, 2020

Job Description

a. Develop strategic planning for product

  • Contribute to product roadmap
  • Track, analyze, and communicate industry trends and impact
  • Set priorities for product development
  • Develop product metrics

b. Manage the entire product line life cycle from ideation to tactical activities

  • Lead the ideation of new features / products and validate hypotheses
  • Conduct user and market research, including visits to customers, usability studies, customer surveys, benchmarking of other products
  • Support and approve UX design for product
  • Write product requirement documents
  • Kick-off feature development with the engineering and other internal teams
  • Oversee development progress and communicate it to related stakeholders
  • Test product before launch
  • Involve vendors/merchants in development / testing as required

c. Develop & execute go-to-market strategy:

  • Coordinate with internal teams—marketing, sales, customer service, risk, etc.—as well as external vendors/merchants for launch
  • Co-create go-to-market campaigns for product launch with marketing team

d. Oversee product’s operations

  • Troubleshoot day-to-day problems
  • Identify and act upon fraud related to product
  • Monitor product metrics