SMB Account Manager

  • Deliveroo
  • Melbourne, Melbourne
  • Jan 14, 2020

Job Description

Apply Now

SMB Account Manager

at Deliveroo (View all jobs) Melbourne

Why Deliveroo?

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.


And we're just getting started.  

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast. 

Reporting to the Account Support Manager, you will be a part of Deliveroo’s Small Medium Business (SMB) team tasked with growing and enhancing existing partnerships and driving growth across an extensive restaurant portfolio. You will be joining one of the fastest growing start-ups in the world, surrounded by a top-notch team of enthusiastic self-starters that are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.


The Role 

We are looking for a SMB Account Manager to join our team. This is a rare opportunity to become a founding and critical member of a rapidly growing, well-funded startup. You'll be liaising with restaurants located in various cities around Australia. This role is office based with all communication held through phone and email. Your role will involve cultivating existing restaurant relationships and helping them increase their online sales with a large portfolio of restaurants. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.



  • Maintaining and growing relationships between Deliveroo and restaurant partners

  • Proactively and reactively assist customers to increase online sales through Deliveroo

  • Adhere to internal processes to streamline administrative support

  • Data entry

  • Supporting marketing initiatives and encouraging your portfolio to implement these

  • Managing Deliveroo restaurant admin tasks

  • Assessing restaurant menus

  • Basic data analysis & reporting

  • Invoicing Resolutions

  • Complete account query and issue resolution



  • We are looking for someone with 1-2 years working experience, ideally in a commercial environment where you have to deal with many clients / customers. This would be a perfect role for a recent grad or entry level applicant

  • You must be outgoing and a strong communicator whether face to face, through phone or email - experience in customer service is ideal!

  • You must be commercially minded and results oriented

  • You must be a self-starter, hard-worker and well organised

  • You should be comfortable using different technology

  • Excel experience is preferred but not essential

  • Negotiation experience is valuable to the role, but not essential

  • Ability to work on various projects at the same time



  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape

  • Open, respectful and fun company culture

  • BIG Friday lunches – Deliveroo'd to the office of course!

  • Weekly Exercise class to counteract all the amazing food!

  • Have a real impact on the company's growth and evolution

  • Work with people who love what they do every day

  • Life at Deliveroo


We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them. 

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.