EMEA Billing & Collections Manager

  • WeWork
  • London, United Kingdom
  • Dec 04, 2019

Job Description

The Billing & Collections manager is responsible for leading daily operations of our onshore billing team as well as work in close collaboration with our outsourced services provider, ensuring billing and collection tasks are completed in a timely and effective manner. This is a highly visible role responsible for 15+ markets and  requires someone who is a strong leader, has an ability to prioritize, plan and further develop the team.


Job Responsibilities

People Management

  • Day to day supervision of our London based Billing team of 10 providing support, coaching and personal development.

  • Make sure the team is capable of providing training on billing processes and tasks and ensure that relevant training materials are kept up to date

  • Ensure internal billing policies and procedures are documented and proactively manage quality by monitoring adherence by team members

  • Ensure a fair and sustainable workload allocation according to team capabilities and departmental needs 

  • Build out the billing and collection knowledge within the team by proactively attending, and having associates attend industry seminars, roundtables and other industry events

Billing & Collections Operations

  • Manage the end-to-end billing process including directing the preparation of invoices, invoice adjustments and any required supporting documentation

  • Manage the collection process, ensuring optimal cash collection by reviewing, monitoring and escalating delinquencies on accounts accordingly 

  • Coordinate internal and external stakeholders to resolve member-billing issues and rescue accounts receivable delinquencies, applying good member service in a timely manner

  • Manage member requests for more lenient payment terms and ensure compliance on agreed plan

  • Manage accurate collection of inputs to debt provisioning process and liaise with external debt collectors where needed


Process Improvement & Reporting

  • Continuous assessment of existing billing and collection processes, procedures and systems, identifying and implementing improvements that further support the continued growth of our business, yield cost and strengthen internal control

  • Collaborate with global billing and technology teams to further drive enhancements of our proprietary billing platform

  • Provide visibility and timely reporting of billing metrics and KPIs for regional and global leadership teams

  • Provide supporting documentation and respond to queries on internal/external audits



  • 7+ years of experience in billing and collections, ideally within a high growth environment

  • 2+ years demonstrated track record of motivating, leading and influencing a large team

  • Dedicated self-starter capable of managing multiple priorities and competing demands

  • Responsive and comfortable working in an environment of rapid change/ambiguity

  • Detail oriented and keen to dig into the numbers and the issues to come up with recommendations that drive improved outcomes

  • Excellent customer service skills

  • Innovative thinker with an ability to challenge the status quo and think “out of the box”

  • Strong expertise in Excel, PowerPoint and Tableau

  • Strong communication and influencing skills

  • Commercially astute


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.