Senior Product Designer - Mental Health

  • Babylon Health
  • First Floor, 60 Sloane Ave, Chelsea, London SW3 3DD, UK
  • Dec 02, 2019

Job Description

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us.
We serve millions, but we choose our people one at a time…
Service / Product Designer - Mental HealthWe’re looking for an exceptional Product Designer to join our London based team to craft cohesive end-to-end services that our patients, doctors, and partners will love.
You’ll be designing the future of healthcare - affordable, accessible, high-quality health and sick care; alongside some of the top AI and M/NLP researchers in the world; in collaboration with a passionate team of doctors and medical innovators; and in partnership with leading international tech and health care organisations.
You’ll be joining Babylon Health at an exciting and challenging time as we aggressively expand our products to serve new markets ranging from Africa, South Asia, Europe, Middle East and the USA, while also emphasising the importance of an easy-to-use, outcome-driven, and delightful product experience across all devices.

What are we looking for?

You have transitioned from doer to leader, understanding the broader business and customer context for your work. Contributed to multiple shipped products and at least 3 years of experience designing services which integrate physical and digital services. You can share situations where you have led the solution for a significant user journey and developed the process/approach for tackling a problem. You have experience facilitating workshops and leading meetings. Have proven ability to collaborate successfully with cross-functional peers and teams (AI, Engineering, Marketing, Product) to develop concepts and services. You have mature people and leadership skills. These include communication and presentation skills - ability to communicate solutions effectively, regardless of the audience; receiving and giving constructive feedbackFinally, you’ll be able to share with us stories where you’ve shown resilience, organisational awareness and most importantly empathy and compassion.

What you will be doing?

You will help build a systems-level understanding of all the existing touchpoints and contexts (virtual doctors, physical clinics, home, work, wearables, voice assistants, pharmacies, gyms) that go into delivering mental health care services.You will partner with user research to understand user needs and craft personas for our services.You will create and socialise user journey maps illustrating user needs, pain points, and business opportunities. Your designs will force the business to work across silos - illustrating how our customers interact with marketing, product, AI, clinicians, and support. You will help integrate our efforts across teams product into a coherent service to support patients suffering from mental health problems. You will produce concepts and prototypes to validate with users. You will have a keen eye for detail, but know how to rapidly solve problems using everything from a basic sketch to high fidelity prototypes.You will coordinate and connect all the frontline people and who will be delivering the service. This involves facilitation and co-creation, coming up with solutions that will work across roles and contexts.Once a solution is live, you will focus on training and implementation, supporting people as they execute the service.Last, but not least, you will help us build a strong design and learner-mindset culture by sharing your experiences with the design guild, being an evangelist for user-centric approaches in the broader organisation, and actively participating in the London and global design community.