Data Analyst Experience Manager

  • Datarobot
  • Boston, United States
  • Nov 10, 2019
Engineering

Job Description

INTRODUCTION

DataRobot has an extreme focus on the customer experience. In this unique role, you will channel your extensive experience as a data driven, solutions focused Analyst to create and maintain a north star for DataRobot products. You will be a lead contributor of the product direction and go to market strategy serving as the "Voice of Data Analysts” worldwide. 

Simultaneously, you endeavor to bring DataRobot’s strategic initiatives aligned with the Analyst communities through customer engagement and thought leadership. You will actively participate in user groups, lead feedback sessions and provide content for an active social media presence. In short, you will use your domain knowledge lead both internal teams and the Data Analyst community at large.

Responsibilities

  • Identify and prioritize product opportunities and problems for Data Analysts
  • Validate urgent problems with customer feedback and competitor research
  • Create product positioning and journey maps for the Analyst role
  • Create and manage the voice-of-customer into product roadmap planning
  • Build use case scenarios for Analysts resulting in problem-based requirements
  • Work with marketing, product, and R&D teams to provide consultation and guidance on Analyst use cases.  
  • Ensure product launch plans appropriately factor in Analyst requirements 
  • Maintain deep awareness of Analyst focused products available in industry

Requirements

  • 7+ years of experience as an Analyst in a data rich solutions oriented environment 
  • Demonstrated advocacy and/or evangelism skill set and/or experience with product management.
  • Fluency in modern development workflows
  • Specialized knowledge of the challenges Analysts are faced with
  • Passionate about perfected user experiences
  • Strong operational skills with the ability to drive initiatives across domains
  • Ability to communicate well and resolve differences through communication/teaching· 
  • Track record of delivering products and features with an extreme focus on customer experience
  • Strong presentation skills and the ability to articulate complex concepts to cross functional teams. 
  • Ability to travel (up to 25%)