Senior Operations Manager - Miami

  • Sonder
  • Miami, FL, USA
  • Sep 16, 2019

Job Description

With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in one of our hotels, studios or six-bedroom apartments, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. 

Sonder is a technology-driven hospitality company, creating and operating incredibly well designed and functional apartment and hotel properties. We started a little over five years ago, and now operate thousands of spaces in cities across the globe.Think of a hotel where the rooms are distributed across dozens of properties within a region; our accomoadtions come in different shapes, sizes, ages, and styles, and all provided with hotel-like services.

We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in operations and supply chain management to join our team.

The Senior Operations Manager’s responsibility is to build and manage the hospitality operation within our distributed network of apartment and hotel properties. Their highest priorities are to guarantee that our guests have a jaw-dropping experience and to take hospitality to the next level. Weare growing quickly and looking for a project manager at heart. Someone who is able to grow and improve the day-to-day hospitality operations of our locations across South Florida to ensure all of our guests are happy. Someone who will create and innovate processes to create truly memorable experiences for our guests. Someone who excels in building and developing a high performance team.That and more is what you will own at Sonder.


  • Work closely with the market’s General Manager and participate in the strategic discussion of our geographic expansion and understand what is needed to operate at the highest level of excellence.
  • Grow and manage a highly customer centric team of to be the face of your guest operation, delivering on needs such as meeting guests during check-in, performing quality audits, preparing personalized welcome packets and rapid responding to any guest needs
  • Build and manage vendor relationships with housekeeping, linen, and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more
  • Manage the back-of-house logistics of the entire hospitality operations, including our supplies and equipment, staff, and infrastructure. Constantly improve our processes and assume responsibility for cost savings through creative solutions
  • Be a master of quality control and make sure we’re always delivering on the Sonder Brand Promise


  • 10+ years of professional experience in operations, logistics or supply chain management
  • Incredibly hardworking and willing to do what it takes for us to reach our goals
  • Great communicator and delegator
  • Very strong analytical skills and a master of spreadsheets and task management tools
  • A perfectionist, obsessing over all the details
  • MBA and experience in hospitality are a bonus.
  • Bilingual - English and Spanish required

We also have great benefits to make your life easier so you can focus on what you're best at: 

  • Competitive salary
  • Generous stock option plan
  • Unlimited vacation
  • Annual free credits and discounts to stay in Sonders globally
  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.