Merchant Operations Associate, GrabFood Medan

  • Grab
  • Indonesia
  • Sep 13, 2019

Job Description

The day-to-day activities:

  • Using a combination of data and on the ground insights to identify operational pain points, assessing root causes and proposing solutions that will lead to performance improvements in Merchant business metrics.

  • Lead projects to improve the selection and choice of Merchants for consumers across the city

  • Make sure that the content of our application is always up to date and are error-free

  • Educating our merchant partners on GrabFood’s features through engaging communication plans

  • Manage a team of contractors to work directly with Merchants and Drivers to solve major blockers in our day to day operations

  • Support the GrabFood Merchant team through process improvement, and logistics on city and sub-region projects 

  • Be the operational glue that holds together major team efforts for offline large events, and key city projects

  • Support the Merchant Lead in piloting new initiatives and innovations to provide a world class experience to our Merchant Partners

What You'll Need

  • Bachelor's degree

  • Advanced written and spoken English

  • Strong organisational skills - thrives in organizing and planning and loves project management

  • Good People skills- loves working and collaborating with teams

  • Keen attention to detail

  • Good communication skills to be able to interact with internal and external stakeholders

  • Data driven- ability to manipulate and use data to address customer pain points and improve the user experience