Lead, People Program

  • WeWork
  • Shanghai, Shanghai, China
  • Sep 10, 2019

Job Description

Description: Lead, People Operations and Program


The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle.  Our team provides consistent service and support across people process, operations, and program management. Our global team is both a strategic partner and hands-on team focused on gathering business requirements, optimizing, and implementing people processes as we launch or enhance some of the most complex operations around the world. 


What you’ll do (Responsibilities)

Lead Operations team programs, ensuring on time and quality delivery. This will involve end to end program design, implementation, extensive collaborative working across the whole People team and communicating key milestones to key stakeholders. 

Serve as the Workday SME, including reporting design and management, standardizing and streamline process, framing potential solutions and creating efficiencies through understanding of system capabilities and limitations,  troubleshooting issues and serving as the escalation point for process and systems issues.

Monitor various system interfaces to ensure proper functionality and recommend modifications for efficiencies where appropriate. Ensure data quality and integrity by performing regular audits, identifying errors and providing training as needed to support change management.

Work closely with cross-functional teams to diagnose process challenges and design effective solutions. Identify opportunities to streamline operation processes and fix pain points through automation, streamlining, and shared services. Participate in system updates and new system enhancement and integration projects.

Other assigned project as needed.

Preferred Qualifications

4-5 years working experience in sizeable MNC, with HR operations or shared services or projects experience is preferred.

Excellent communication, active listening and demonstrating interpersonal skills to work successfully with internal and external customers. Fluent in English both oral and writing.

Experience in improving and identifying issues in processes, and navigating/influencing cross-functional teams to drive change management. 

Strong attention to detail and accuracy with solid analytical skills. Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process

Proactive and able to organize and prioritize with limited guidance and high pressure; work independently or within teams, and solid time management. Experience in managing multiple projects at the same time is preferred.

Strength and interest in automation and identifying and implementing system and process efficiencies and enhancements. Workday experience is a plus.

Hands on

High Potential, fast learner, and growth mindset. A welcoming and helpful attitude with high level of creativity, flexibility and openness to change