Merchant Community Lead

  • Grab
  • Indonesia
  • Sep 10, 2019

Job Description


  • Strategy

    • Working closely with Merchant Engagement Manager, develop and maintain a robust community strategy to engage, retain, educate and grow Foodpreneur’s business, in line with GrabFood’s business goals and objectives.

    • Own and manage all merchant partner engagement channels and communities, including events, social channels and communication tools, while supporting key initiatives on Marketing, Product, Mex Experience teams’ roadmaps.

    • Set the standard for community engagement by developing and implementing best practices.

  • Community Management

    • Events:

      • Plans and executes offline merchant engagement event including workshops, talks, roadshows etc.

      • Maintains a calendar of events and implementation plan; builds and maintains the events playbook

      • Ensures that the events are successfully run and achieves high levels of merchant partner satisfaction, meets engagement objectives, adheres to budget.

      • Manage vendors, agencies to organise all details of an event, from invitee list, guests, logistics, catering, event programming etc.

    • Communications and Social Channels:

      • Manage social media platforms, online community groups and communication channels.

      • Develop and maintain communication calendar and communicate regularly with the merchant community via channels such as email announcements, blogs and social media.

      • Track, monitor and report engagement metrics across communication and social media channels and continue to improve on it.

  • People and Team management

    • Manage associate(s) who will be posting engagement content and coordinating events.

Get to know our Team:



Get to know the Role:

-Lead or deliver specific client studies autonomously with direct contact with senior executives in the organization

-Mentor and guide junior members of the team

-Work on Grab's top agenda projects from ideation to execution. These projects span across the entire organisation (our 6 countries and across all our business units) and will influence the overall strategic direction of the firm.

-Be a sounding board for the strategic initiatives and decisions of senior management staff

The day-to-day activities:

-Own a functional day-to-day responsibility typical in a strategy function while applying expertise to drive multiple high impact 'build the business' projects

-Support client teams at various stages; for example, providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation or leading actual execution

-Some projects may require travel across the six countries

The must haves: