Working closely with Merchant Engagement Manager, develop and maintain a robust community strategy to engage, retain, educate and grow Foodpreneur’s business, in line with GrabFood’s business goals and objectives.
Own and manage all merchant partner engagement channels and communities, including events, social channels and communication tools, while supporting key initiatives on Marketing, Product, Mex Experience teams’ roadmaps.
Set the standard for community engagement by developing and implementing best practices.
Plans and executes offline merchant engagement event including workshops, talks, roadshows etc.
Maintains a calendar of events and implementation plan; builds and maintains the events playbook
Ensures that the events are successfully run and achieves high levels of merchant partner satisfaction, meets engagement objectives, adheres to budget.
Manage vendors, agencies to organise all details of an event, from invitee list, guests, logistics, catering, event programming etc.
Communications and Social Channels:
Manage social media platforms, online community groups and communication channels.
Develop and maintain communication calendar and communicate regularly with the merchant community via channels such as email announcements, blogs and social media.
Track, monitor and report engagement metrics across communication and social media channels and continue to improve on it.
People and Team management
Manage associate(s) who will be posting engagement content and coordinating events.
Get to know our Team:
Get to know the Role:
-Lead or deliver specific client studies autonomously with direct contact with senior executives in the organization
-Mentor and guide junior members of the team
-Work on Grab's top agenda projects from ideation to execution. These projects span across the entire organisation (our 6 countries and across all our business units) and will influence the overall strategic direction of the firm.
-Be a sounding board for the strategic initiatives and decisions of senior management staff
The day-to-day activities:
-Own a functional day-to-day responsibility typical in a strategy function while applying expertise to drive multiple high impact 'build the business' projects
-Support client teams at various stages; for example, providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation or leading actual execution
-Some projects may require travel across the six countries
The must haves: