JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.
We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.
JUUL Labs is seeking a top tier candidate for the role of Customer Success Manager. This position is responsible for supporting the sales go to market strategy and the customer journey. This includes client on-boarding - ensuring B2B customers receive products in time and complete, supporting marketing initiatives such as training, merchandising, and event marketing.
Client retention - maintaining and optimizing the customer experience working cross-functionally to ensure they are the voice of the customer within Juul Labs and reducing customer churn. Client expansion - increasing the customer lifetime value within the existing account base by up-selling and developing sales leads.
This role is based in London and will have responsibility for JUUL accounts across the UK. The ideal candidate will be an inside sales top performer and comfortable in our emerging category and rapidly changing environment. We share a passion for improving the lives of adult smokers, and we believe that we have a real opportunity to disrupt industries to inspire positive change. If you share this vision, we’re looking for rockstars to join our growing team.
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JUUL LABS PERKS & BENEFITS