Plaid

  • San Francisco, CA, USA
Plaid San Francisco, CA, USA
Jan 19, 2020
At Plaid, we believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. Our goal is to build the tools and infrastructure for developers to create this next generation of financial services applications. Today, hundreds of companies such as Venmo, Coinbase, and Acorns rely on Plaid to integrate with banks and the financial system. In this role, you will become an owner of Plaid’s abuse infrastructure, and help build APIs that enable engineers to launch new products safely and securely. As Plaid grows, you will ensure that Plaid continues to be protected from emerging abuse vectors. Success means being able to consistently measure and goal against reducing abuse happening across Plaid’s ecosystem. What excites us Experience building a high availability infrastructure to collect signals for understanding and monitoring potential abuse.Understanding and prioritizing abuse vectors quantitatively.Able to work cross-functionally with teams like compliance, legal, and product to understand potential abuse patterns, and help teams integrate with core abuse infrastructure.Successful projects across the engineering stack that tackle fraud, abuse, spam, or trust and safety at scale.Experience building, maintaining and understanding the health of your classifiers to automate abuse detection. What excites you Integrating yourself into the product launch process to proactively understand new abuse vectors.Creating novel signals to better understand how adversaries are working across Plaid’s ecosystem.Working across the stack backend to frontend, as well as on mobile to understand abuse end to end.Building APIs for engineers so they can abstract abuse concerns out of their products.Helping automate how operation teams review and respond to new or ongoing attacks.
Plaid San Francisco, CA, USA
Jan 19, 2020
At Plaid, we believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. Our goal is to build the tools and infrastructure for developers to create this next generation of financial services applications. Today, hundreds of companies such as Venmo, Acorns, and Coinbase rely on Plaid to integrate with banks and the financial system. In this role, you'll ensure that the flow of information across the Plaid ecosystem is safe and secure. This includes monitoring and detecting instances of PII across Plaid’s infrastructure, understanding and proactively reducing the exposure of PII to both internal and external customers, building tooling and frameworks for engineers to tag and categorize existing data through our systems, and finally maintaining Plaid’s data deletion platform to ensure we are only storing the right data at the right time. What excites us Experience building out systems for logging and managing data at scale.Experience ensuring internal systems handle data with GDPR compliance in mind. (Maybe you’ve even started to think about CCPA.)You’ve led organizational or company wide initiatives to enhance privacy practices.You’ve built APIs and tooling that help abstract privacy or security concerns away from engineers. What excites you Creating a vision for data privacy that becomes the standard across the financial industry.Ensuring data privacy continues to be a key consideration for building new products at Plaid.Working across teams with product, legal, engineering, and others to proactively build APIs and tools to ensure privacy is enabled by default across Plaid’s infrastructure.
Plaid London, UK
Jan 19, 2020
The product engineering team strives to make interacting with financial data not only better, but delightful. We believe that the key to solving finance’s biggest problems lies in meeting modern user expectations. As the gateway for thousands of applications like Acorns, Stripe, or Venmo, Plaid’s platform calls for innovative problem solvers interested in tackling the complex challenges that exist in the financial ecosystem and scaling developer and user-facing systems to millions of users. To develop top-tier, heavy-UI applications like Plaid Link, we are looking for people who excel across the disciplines of product engineering. This means a deep understanding of the JavaScript language, full-stack systems, scalability and performance, the nature of the HTTP protocol, and the varied edge cases in browsers, stylesheets, and mobile devices. We are also very open to fully remote, as a large portion of the team is part of a fully remote team. What excites you Working with engineers with an eye for design, and with designers who codeProducts with real impact: Your work will touch tens of millions of end users, the best applications in fintech, and major U.S. financial institutionsInteractive single-page applications, built on modern front-end frameworks like ReactData visualization and a fantastic data set to work onHigh-performance JavaScript SDKs that can be dropped into third-party applicationsDigging through finance’s complex challenges—and reimagining the experience completely What excites us Background in computer science, engineering, or another related fieldPersistent problem solvers with a strong track record of building interesting projectsDeep understanding of (and passion for) JavaScript, scalability and performance, HTML, CSS, browsers, stylesheets, and mobile devicesPassion for web projects, backed up by an online presence (e.g., GitHub, Codepen, personal sites)UI instincts, but not necessarily the ability to create comps from scratch3+ years of experience building web applicationsA background in startups is a plus
Plaid San Francisco, CA, USA
Jan 19, 2020
Plaid is building the infrastructure that powers the future of financial services, and we’re driven by a desire to enable innovation that benefits consumers. Today, one in every four Americans with a bank account has used apps powered by Plaid, and when these people have questions about managing their data, we want to be there to help. Our goal is to provide a platform and support experience that empowers consumers with the tools and knowledge they need to be in control of their financial data. As a Support Operations Analyst, you’ll spend ~60% of your time interacting with and directly helping Plaid’s consumers. The rest of your time will be dedicated to partnering closely with Support leadership, as well as working cross-functionally with Engineering, Product, Design, Growth, and Sales, to ensure we’re building and delivering an exceptional support experience. You will be critical in helping build Plaid’s direct-to-consumer voice and share the responsibility for representing that voice both internally and externally. Success in this role is reflected by the success of the Consumer Support team: high quality responses, satisfied customers, and happy team members. What excites you: Directly supporting and working with users of our product. You’re passionate about the empathy that is needed to provide an exceptional experience for our consumers.  Building scalable and repeatable processes . You’re a systems builder. A scrappy, supportive work environment. You thrive in environments that are growing and changing, and you enjoy leveraging the support of the people around you to be successful. Cross-functional collaboration. You strive to be the subject-matter expert, both on the platform and product for our consumers, and on the consumer perspective when working with internal stakeholders. Being a leader. As a founding member of this team, you recognize that leading with influence rather than authority is typically more effective. You take pride in helping build the foundation of something that will be much bigger than yourself. What excites us: People who are genuinely passionate about helping other peopleHigh EQ and empathy. Exceptional ability to put yourself in the consumers shoes will be essential. Big picture thinkers. We’re looking for people who are excited about why this matters and what comes next. Highly self-motivated individuals who enjoy greenfield environments. Experience in a start-up environment is a big plus. Investigative nature. Analytical problem solvers who approach a challenge from a point of curiosity.Individuals who do well working with autonomy, but also love working with highly collaborative teams.
Plaid San Francisco, CA, USA
Jan 19, 2020
Plaid is building the infrastructure that powers the future of financial services, and we’re driven by a desire to enable innovation that benefits consumers. Today, one in every four Americans with a bank account has used apps powered by Plaid, and when these people have questions about managing their data, we want to be there to help. Our goal is to provide a platform and support experience that empowers consumers with the tools and knowledge they need to be in control of their financial data. As a Consumer Support Specialist, you’ll spend the majority of your time interacting with users via email and social media, helping them resolve issues they encounter when using our services. You will be a powerhouse executor, and are determined to provide a seamless consumer experience to the people who inspired Plaid’s mission: consumers. You’ll work closely with members of Engineering, Product, Design, Growth, and Sales, serving as the voice of the Consumer as you collaborate cross-functionally. What excites you: Empathizing with consumers such that you can quickly grasp their issues and work towards a solution. Financial empowerment and equality. We don’t expect you to be a Plaid expert just yet, but you should have a good sense of why what we’re doing here matters!  Writing helpful, thoughtfully-crafted responses across communication channels such as email, social, and chat. Pushing yourself to learn a complex, evolving platform on a technical level so you can educate and help users as they interact with it. Working in a fast-paced, high-autonomy workplace. You’re motivated by collaboration, but you also love to get “in the weeds” and solve problems of your own volition. What excites us: A team player who is genuinely passionate about helping other peopleHigh EQ and empathy. Exceptional ability to put yourself in the consumers’ shoes will be essential. Folks who get excited by the potential of democratizing financial services across the worldHighly self-motivated, hardworking individuals who enjoy working directly with consumers, solving their problems autonomously in real time or helping them get connected to the person or resource who can
Plaid San Francisco, CA, USA
Jan 19, 2020
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started. Plaid’s Go-To-Market Partnerships team is responsible for expanding the breadth of customers and end consumers who benefit from Plaid. This may be through integration partners where Plaid is a core component of a partner’s platform offering, affiliate/referral partners, and anything in between. The Partner Enablement function collaborates closely with Partner Account Executives, creating an “account team” to ensure that we grow customers and revenue from existing partnerships. Partner enablement engages closely with partners on onboarding, training, sales, marketing, relationship management, and customer success. Successful members of the Partner Enablement team have cross-functional experience, as well as a love of creative experimentation, since no two partners are truly alike. The Partner Integrations role combines customer success and solutions engineering responsibilities with a simple goal: make sure our partners use our products properly and successfully. While not explicitly technical, you will be “in the weeds” with the ways our customers use the product. You will be an evangelist for Plaid by leading training sessions with partners to ensure they understand the value of our joint solutions and they represent Plaid effectively to the market. You will also be an evangelist for Partners inside Plaid to ensure the organization provides appropriate support for the Partner ecosystem. You will play a key role in building internal operational processes and systems which enable scale and efficiency across the Partnerships organization. What excites you You’re motivated by outcomes and tough problemsYou’re excited about supporting a wide range of activities throughout the Partner lifecycle: from whiteboarding integrations with prospective partners to streamlining post-close supportYou enjoy solving small problems like support tickets and large ones like complex integrations with strategic partnersYou’re adept at “getting stuff done” with individual partners while simultaneously building repeatable internal infrastructure and processesYou’re eager to hustle to drive impact on a critical team that is in some ways a ‘startup within a startup’You get excited about building well-oiled machines that enable massive scaleYou enjoy flexing a variety of diverse business skills, from sales trainings to consulting with partners around how to design their Plaid integrationYou’re eager to be a champion for partners and do whatever it takes to make them successful with PlaidYou thrive in complex cross-functional roles requiring collaboration with Marketing, Sales, Growth, Solutions Engineering, Product, and othersYou build credibility with audiences of all seniority levels, and can explain technical concepts in plain English What excites us Technical mindset (CS background or other engineering experience a strong plus)Proven ability to understand complex systems and concepts and synthesize solutions/debug issuesA creative yet shrewd operator who’s equally comfortable experimenting and prioritizing against KPIs/metricsInterest in financial services and infrastructure technology; a high degree of intellectual curiosity4+ years experience in commercial technology partnerships, sales engineering, customer support and/or customer success.A fast learnerA relentless positive attitudeStrong instincts around partner marketing, co-sales, and other commercial strategiesStrong ability to work cross-functionally within the company (partnering with marketing, sales, product, etc.)Excellent relationship management skillsPartnerships or partner enablement experience a plusRetail financial services and/or tech startup experience a plus
Plaid San Francisco, CA, USA
Jan 19, 2020
Plaid partners with a variety of companies that seek to deliver new products and technologies into the marketplace. The partnerships range from bespoke product integrations with companies like Stripe to marketing relationships with top consulting firms to channel deals with core financial software providers like Fiserv and Jack Henry.  This role will be responsible for negotiating and in some cases, also managing, these partnerships. In any deal we negotiate, Plaid seeks to further its aim of building an inclusive and more secure financial infrastructure. This means success is not tied to the number of deals, but rather to the quality of the deals in terms of economics and fit with our strategic objectives. You should have experience structuring and negotiating a variety of different channel, marketing, and product deals. You should be an astute negotiator, strategic dealmaker, but also work within Plaid values which means treating partners fairly and as we would want to be treated. Plaid is first and foremost a technology company, which means that even business people must have an affinity for technology and product.  You will often be the tech, product, and business person rolled into one – a position you should feel comfortable holding.  What you'll need 4+ years BD / partnerships experience within financial services; a plus for folks with the network to support building their own deal pipelinesDeep negotiating and deal structuring skill setStrong executive and sales presenceTechnical and product affinity is a mustIdeal candidate is positive, organized, focused, and goal-drivenThis role is based in San Francisco, with travel as required.
Plaid San Francisco, CA, USA
Jan 19, 2020
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started. Implementation is responsible for guiding and helping customers integrate with Plaid products and technology. Implementation works closely with Account Management and Solution Engineers, and will also interface with many other teams internally such as Product, Engineering and Support. In this role, you will be responsible for the implementation phase in the customer lifecycle. This stage is incredibly important in the success of our clients, as for many, their Plaid integration is the foundation of their application and / or platform. You will be an expert in Plaid’s current product offering, learning how to work with and leverage the Plaid API. You’ll work with clients to answer their product or integration questions. When technical issues arise, you’ll leverage internal tools, teams, and resources to ensure customers meet their development / integration milestones. In collaboration with Account Managers, you will support clients as they test, pilot and launch their Plaid integrations. Members of the Implementation team are expected to manage many implementations / customers simultaneously, and to stay up to date on Plaid’s technological improvements and new product offerings. What you'll do Work with companies from all over the financial industry to build out applications or platforms across a variety of different verticals and use cases including (but not limited to), lending, wealth management, financial management, account opening, student loan refinancing, fraud detection, etc. Serve as the lead technical point of contact for clients throughout the implementation phase, tracking progress towards key milestones to ensure successful and timely launchesPartner with Account Managers and Solution Engineers to support clients in building out end to end workflows that align with Plaid’s best practicesSupport ongoing testing efforts by troubleshooting and providing technical insightsWork cross-functionally to improve client experience as they build with Plaid, identifying process improvements, as well as capturing, and communicating, customer feedback to our Product and Engineering Teams What excites us 2 - 3 years of experience in a client facing and / or technology focused roleExperience managing or executing technical projectsStrong troubleshooting and problem solving skillsExcellent project management and communication skillsProven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)Continuous desire to improve technical acumenAbility to collaborate with different teams and different types of peopleAbility to work under pressure and navigate unexpected roadblocks
Plaid San Francisco, CA, USA
Jan 19, 2020
The Compliance team at Plaid is a cross functional team with deep product and industry knowledge, that designs and maintains controls to mitigate risks, ensure trust in the platform, and enable the business. Plaid sits in the middle of this ecosystem, and we're the gateway used by our customers to build, test, launch, and scale amazing FinTech applications. In this role, you will be responsible for assessing the design and effectiveness of Plaid’s internal controls that ensure privacy, security, and availability of our API and related underlying infrastructure through internal audits and risk assessments. You will also be the primary point of contact for external security assessments and audit engagements by our enterprise customers and banking partners, working cross functionally with our account management and business development teams. What Excites You: Being part of a highly evolving cross functional team in a rapidly growing organizationBeing a trusted partner to product and engineering teamsSimplifying and articulating deep technical concepts and requirements into easily understood termsTranslating compliance requirements into operational proceduresBuilding and maintaining highly effective cross functional relationships in a highly technical organization. What Excites Us: Deep understanding of  IT audit and enterprise risk management conceptsDeep understanding of internal controls and information security concepts from both enterprise and start-up perspectives (e.g. ITIL Change Management vs. DevOps Continuous Delivery).Deep understanding of security assurance and trust frameworks (SOC 2 - AICPA Trust Service Principles, NIST 800-53, ISO2700x, CSA STAR, etc.).Strong understanding of privacy and data protection laws (CCPA, GDPR, GLBA Privacy and Safeguards Rules).Proven ability to understand and contextualize complex technical concepts into ELI5 terms.Strong track record of developing and maintaining high quality internal policy and procedure documents,Proven ability to manage projects and deliverables to completion with limited direction.Experience interacting with external auditors and explaining deep technical concepts.Experience working extremely cross functionally in a fast moving, highly technical organization. Familiarity with different types of application architectures (e.g. monoliths vs service-oriented architecture), and application deployment models (e.g. on-prem vs. cloud).
Plaid San Francisco, CA, USA
Jan 19, 2020
Intern
Our sales team at Plaid combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services can benefit from better financial technology, and that many industries that don't currently consider themselves to be FinTech actually are.  You'll be the one helping us achieve this vision. As a New Business Associate Intern, you'll learn how to interact with inbound leads and understand how to effectively communicate on behalf of Plaid to companies ranging from start-ups to large enterprises. You'll shadow the full sales cycle and understand how the various teams at Plaid contribute to a positive customer sales experience.  What you'll do Learn about the sales funnel from inbound lead and outbound campaigns through to deal closure and contract negotiationHelp develop new client verticals and define Plaid use cases within those verticalsIdentifying key decision makers within prospective accounts to map out organizational structure and Plaid integration opportunities Write email communication for corresponding marketing campaigns to generate new sales prospectsParticipate in simulations of customer qualifying calls. Simulations will prepare you to lead calls with executive-level prospects What we're looking for Demonstrated interest working with customers and explaining technical processesInterest in financial services and technical products; a high degree of intellectual curiosityExcitement to work in a high-growth environment and to help build processes and tools as neededDesire to get (more) technical and the ability to learn the ins and outs of Plaid's APIs 
Plaid San Francisco, CA, USA
Jan 19, 2020
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Robinhood to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started. Our sales team at Plaid combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services can benefit from better financial technology, and that many industries that don't currently consider themselves to be FinTech actually are. You'll be the one helping us achieve this vision. As a New Business Associate, you'll manage inbound leads and be the first point of contact for most new companies we work with. You'll run the full sales cycle and will work closely with our product, engineering, and growth teams to help customers launch and scale their applications. What you'll do Manage inbound leads and outbound campaigns—and serve as the primary point of contact for new customersHelp new developers get started with Plaid and answer questions about our productsIdentify the most promising developers and verticals to help us growWork with our product and engineering teams to integrate customer and product feedback What we're looking for Experience working with customers and explaining technical productsInterest in financial services and technical products; a high degree of intellectual curiosityExcitement to work in a high-growth environment and to help build processes and tools as neededDesire to get (more) technical and the ability to learn the ins and outs of Plaid's APIsCurrently on campus and graduating in Spring 2020
Plaid New York, NY, USA
Jan 19, 2020
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started. Over 100 of our team members work out of our NYC office and represent a critical component of Plaid’s future success. We’re looking for a People Generalist to work across the full spectrum of People functions to grow and support our NYC team.  What Excites You: Ensure all People processes are fully implemented and optimized throughout the NYC organizationProvide coaching and consulting to leaders and staff in NYCUnderstand and communicate the unique needs of the NYC team to each People Team function (compensation, recruiting, talent development, learning, etc.)Identify development, performance, culture and retention needs and work with both functional team members and other members of the People Team to implement appropriate strategiesManage on-boarding in NYC to ensure all new team members are off to a great start -- including partnering with hiring managers to track and support learning and development over their first few monthsManage the NY team’s medical, time off, parental leave, 401(k), FMLA, SDI, LOA, etc.Collaborate with the People Ops Team in our HQ to support accurate record keeping, reconciliation of benefits enrollment and employment verification requestsEnsure employee advocacy and fairness What Excites Us: 5+ years of experience in People/HR function, experience as an HR Business Partner a big plusExcellent problem-solving capabilities and the ability to make thoughtful decisionsAbility to work effectively in unstructured situations with minimal oversight; someone who can proactively uncover problems/opportunities and advise on potential solutionsLow ego; no task is too small to deserve your full effort and enthusiasm A natural relationship builder able to quickly develop trust with many different groups of peopleIntellectually curious about people and organizational issues and are motivated by a desire to help others Impeccable discretion when handling confidential or sensitive informationExperience with a variety of people, programs and processes (annual performance management cycles, calibration facilitation, compensation planning, executive coaching, employee relations/conflict resolution, organizational design, etc.)
Plaid San Francisco, CA, USA
Jan 19, 2020
The Compliance team at Plaid is a cross functional team with deep product and industry knowledge, that designs and maintains controls to mitigate risks, ensure trust in the platform, and enable the business. Plaid sits in the middle of the fintech ecosystem, and we're the gateway used by our customers to build, test, launch, and scale amazing applications. As a member of the Compliance team, you’ll be responsible for reviewing and evaluating new customers from a security, regulatory, and reputational perspective. You’ll work closely with our Legal, Sales, Account Management, and Business Development teams to help build and maintain trust with developer customers, financial institutions, and individual users. What Excites You: Conducting and managing compliance reviews and risk analyses of prospective customers as they come through the Sales pipelineBuilding, automating, scaling, and improving compliance operational workflows and processesPerforming periodic reviews of client accounts as required by the onboarding policiesBeing a key resource in developing and implementing the internal policies and procedures required of a rapidly-evolving risk management functionLearning about and operationalizing relevant legal and regulatory requirements, including those in new jurisdictions to support Plaid’s international expansion.Articulate complex and nuanced compliance requirements into understandable concepts both internally and externallyHelp to lead and grow the team! You’ll work directly with Compliance Leads to provide strategic planning on team growth, structure, focus areas, and goalsSupport inbound assessments and audit engagements What Excites Us: 2+ years of relevant compliance, risk, or operational experience with a specific focus on financial services.  Fintech experience strongly preferredDesire to learn relevant laws and regulatory requirements; experience with KYC/BSA/AML FCRA, GLBA, UDAAP, PSD2 or GDPR requirements is preferredStrategic decision-maker that can help shape a global Compliance functionIdeal candidate is positive, collaborative, organized, focused and a self-starterStrong familiarity with a range of relevant financial and technical conceptsBeing understanding and empathetic to the challenges of a start-upWillingness to roll up your sleeves; you’ll wear many hats and will have to balance cross-functional projects with different stakeholders in a wide variety of rolesIntellectual honesty and humility; you should be willing to admit when you don’t know something and should have the discernibility to escalate urgent issues when necessary
Plaid San Francisco, CA, USA
Jan 19, 2020
At Plaid, our mission is to empower innovators by delivering access to the financial system. Hundreds of customers ranging from fintech companies like Coinbase and Venmo, to Fortune 500 enterprises like American Express choose Plaid to help them create the next generation of digital financial services. Founded in 2012, Plaid has raised over $300M of capital from major venture capital firms such as Kleiner Perkins and New Enterprise Associates, as well as global financial institutions such as Goldman Sachs. But we’re just getting started. Our Sales team at Plaid combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services can benefit from better financial technology, and that many industries that don't currently consider themselves to be fintech actually are. You'll be the individual helping us achieve this vision. Your focus will be on generating new customers and building strong, long-lasting relationships with clients. You'll be tasked with identifying and closing major deals across verticals in financial services, utilities, billing, insurance, and more. What excites you Identify potential customers and run the end-to-end sales process for companies below 100 employeesBuild and maintain relationships with prospects, from executives to product teams and to developersWork with our sales and marketing teams to define and execute our sales strategy What excites us Significant experience (2+ years of quota-carrying experience) in a new-revenue role and a strong track record of closing deals with target customersStrong prospecting, qualifying, and negotiating skills; consultative sales approach with a product-centric mindsetExperience working with sales development and deploying a territory or vertical focused revenue strategyInterest in financial services products and a desire to create strategic relationships that help our customers succeedExcitement to work in a high-growth environment and to help build processes and tools as neededDesire to get (more) technical and the ability to learn the ins and outs of Plaid's APIs
Plaid San Francisco, CA, USA
Jan 19, 2020
We are looking for a Recruiting Coordinator Manager to manage the existing RC team here at Plaid. In this role, you will directly lead and scale a team of high performing recruiting coordinators in both SF and NY. The recruiting coordination pod is an integral part of Plaid’s hiring and your job as the RC Manager will be to partner with the recruiting leadership team to ensure the team feels empowered and supported. What excites you Assessing interviewer capacity and identifying barriers to load balancingIdentifying process improvements that directly impact overall recruiting productivity and candidate experienceExploring and evaluating tools to help handle the RC workloadBuilding, developing and keeping a team motivatedEncouraging creative and independent thinking across your teamWorking in a fast-paced, changing environment What excites us Bachelor’s degree5+ years of relevant experience with a minimum of 1 year of experience managing a teamTeam player with an eye for process improvement who loves connecting people and opportunitiesIdentify and communicate scheduling roadblocks across all departmentsHighly organized, strategic thinker who can balance multiple tasks at one timeStrong verbal and written communication skills - with the ability to communicate with leaders of all levels Experience leading and growing a team of recruiting coordinatorsPast experience as a Recruiting Coordinator
Plaid New York, NY, USA
Jan 19, 2020
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe and Coinbase to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started. What excites you: Partner with growth, legal, marketing, partnerships, and sales to understand requirements and provide scalable solutions in alignment with business strategy and system architectureDevelop and maintain our salesforce systems and integrationsUse workflows, validation rules, and other salesforce system tools to enable new initiatives enforce good processesImprove quality and completeness of documentation and end-user trainingBe the key stakeholder for change management and development processKeep up to date on industry trends and recommend solutions to meet business needs What excites us: A passion for financial services innovationStrong analytical and technical skillsAbility to thrive in an ambiguous environment with a high degree of autonomyAbility to build productive and positive relationships across the organization at all levelsAbility to drive consensus across cross-functional teams and influence decision makingAbility to own Salesforce data integrity3+ years of experience with Salesforce's suite of products as an adminCertified Salesforce Administrator certificationExperience with Marketo or other marketing automation platforms and with Zendesk or other customer experience platforms preferred1+ years of experience with CPQ preferredSQL fluency preferred
Plaid San Francisco, CA, USA
Jan 17, 2020
At Plaid, we believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. Our goal is to build tools and products to enable developers to create this next generation of financial services applications. Today, hundreds of companies such as Venmo, Square, and Coinbase rely on Plaid to integrate with banks and the financial system. Making data driven decisions is key to Plaid's culture. To support that, we need a data science team that can build and maintain core data sets, metrics, and dashboards. In the product development process. we rely on experimentation heavily, so that we can quantify the impact of new features and products and rapidly iterate. We also provide tools and guidance to teams across engineering, product, and business to help them explore our data quickly and safely to get the data insights they need, which ultimately helps Plaid serve our customers more effectively. Our data science culture is IC-driven -- we favor bottom-up ideation and empowerment of our incredibly talented team. We are looking for data scientists who are motivated by creating impact for our consumers and customers, growing together as a team, shipping the MVP, and leaving things better than we found them. What excites you Designing and interpreting experiments to measure the impact of new features on Plaid's website and mobile SDKsDefining core data sets and schemas, as well as visualizing and tracking key metrics Running impactful inferential analyses and data investigations to identify recurring patterns, root causes, and propose actionable product solutions Communicating analyses and data-backed recommendations to stakeholders Championing a data-first approach toward decision-making across the entire organizationMentoring and growing other data scientists into senior roles and establishing a culture of statistical excellence What excites us 5+ years of industry experience in a Product Data Science role Deep understanding of various statistical techniques and experimentation analysis workflows Strong familiarity with SQL, data visualization tools, and working knowledge of Python Data engineering experience and data pipeline tooling (e.g. Airflow, Redshift) experience is a plusBachelor's degree or equivalent work experience in Computer Science, Mathematics, Statistics, Operations Research, Economics, or a closely related field
Plaid London, UK
Jan 17, 2020
At Plaid, we believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. Our goal is to build the tools and infrastructure for developers to create this next generation of financial services applications. Today, hundreds of companies such as Acorns, Stripe, and Venmo rely on Plaid to integrate with banks and the financial system. Plaid’s infrastructure handles millions of requests per day and thousands of bank integrations, and we pride ourselves on maintaining a robust API to support the developers who depend on us -- and the millions of consumers who use their apps.  As a London-based Engineering Manager, you'll help build new API products and solutions that will help power the next wave of innovation in financial services. You'll build out a team of engineers, and work closely with product managers, designers, and other functions on go-to-market and technical strategy. You’ll need to go deep on the problem space, and help your team understand the ‘why’ as much as the ‘what’ and enable your team to own the  ‘how’.  Your team will work across the stack to make products come to life. Our API and most of our backend services are written in Go and Typescript and our frontend is built in React and  Typescript. Our infrastructure is built on top of AWS, Elasticsearch, MongoDB, Redshift, S3-- and although we love trying new technology as individuals, as a team we're pragmatic in our choices, favoring the right tool over the flavor of the month. Our engineering culture is IC-driven -- we favor bottom-up ideation and empowerment of our incredibly talented team. We're looking for managers who will enable our engineers to find innovative solutions to challenges. Finally, you'll work closely with our Head of Engineering and other engineering managers to build an organizational structure and processes that scale as we continue to grow. We're guided by our values—transparency, intellectual honesty, courage to be bold, pragmatism, and humility—and are looking for team members who are motivated by those same principles. What excites you Recruiting, growing, and enabling an incredible team of driven engineers who have high expectations around craft, ownership and impactFostering a collaborative culture that embodies our values and empowers usersWorking with other engineering managers and functional leads to set direction for your team, engineering, and Plaid as a wholeCrafting a thoughtful, long-term product & technical strategy that anticipates future needsDeveloping fast iteration loops with customers to build great products What excites us 2+ years of engineering management experienceSignificant experience as a product engineerSolid understanding of building web applications and APIsPassion for cultivating highly functioning teams and organizationsA record of leveling up your reports and providing individuals with meaningful opportunities for growthWillingness to roll your sleeves up when neededExcitement for recruiting and a thoughtful approach to headcount planningExperience growing startups during a hyper-growth phase a huge plus
Plaid San Francisco, CA, USA
Jan 17, 2020
Plaid’s products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; keeping their applications running and their end-users happy. We quantify the scope and impact of these problems, we identify causes, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.  Developer Support Engineers help application developers find success using Plaid products. People who do well in this role tend to be empathetic, collaborative, and technically-minded. As a DSE your scope of work will at times go beyond assisting clients with questions; you will be the voice of the client within Plaid and may also find yourself working cross-functionally, spearheading projects to lead training and development, and contributing to developer resources. We have optimistic goals, and we work on interesting, cross-functional projects to achieve them. What You'll Do: Help developers use our products by gaining an intricate knowledge of how Plaid works and how to use our API to help customers. This includes setting up Plaid integrations, navigating the Plaid Dashboard, understands client libraries, answering questions about Plaid concepts including how to: implement Link, our front-end authentication module, understand webhook functionality, handle error codes. Investigate bugs by identifying an issue’s root cause, describe an issue’s symptoms, quantify an issue’s scope and severity Help on projects by working with the Support team and other cross-functional team members to help us accomplish our Support goals, acting as the voice of our customer within other teams at Plaid. As a DSE you will have unique and valuable insight from our clients and will be encouraged to provide insight to other teams. What Excites Us: Experience reading and writing codeFamiliarity with modern web services and APIsCare deeply about the success of developers building on PlaidA thoughtful and friendly communication styleThe ability and willingness to work with a high degree of autonomyFamiliarity or affinity for SDKsFascination about the future of Fintech!
Plaid San Francisco, CA, USA
Jan 17, 2020
We're convinced that the way consumers and businesses interact with their finances will drastically improve in the next few years. At Plaid, we’re dedicated to empowering this transformation by building the tools that thousands of developers use to improve the financial lives of people across the globe. As a designer at Plaid, you'll be essential in helping us continue down this path by providing our international developers with a seamless building experience and instilling delight in our global audience through best in class customer experiences. Learn more about how we created our design system and the process behind designing Link . What excites you: Our core product Link, it’s optimization, and the development of new end-user facing products for our international usersOur process and tools to empower global developers to build the best financial services for their usersBeing an advocate for our users and helping Plaid communicate to them efficiently across geographiesCollating design requirements and understanding its impact on existing productsA fast-paced, product-minded culture that rapidly moves from creative concepts to concrete solutionsClose collaboration with engineering, business, and other product teams on all aspects of product developmentA design culture where talking to customers and users sits at the forefront of every projectRegularly presenting work and sharing feedback with other designersProducing high quality, pixel perfect work and delightful interactionsA centralized design team that works together end-to-end to create a holistic, world class experience What excites us: A diverse portfolio with strong examples of product and interaction workThe visual skills and desire to delight the user and deliver a world class experienceAn appetite for cross-platform collaborationA strong penchant for utilizing user research and metrics to guide design decisionsA divergent exploratory processDemonstrated attention to detailAn ability to advocate for, and be a strong representative of designProficiency with Sketch, Adobe Creative Suite, and industry standard prototyping toolsExcellent communication and writing skillsComfortable working with remote teams in a fast-paced environmentExperience building international products with a focus on localizationProficiency in HTML, CSS, and Javascript is a plus