Outreach Seattle, WA
Jan 23, 2020
The Role Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Enablement Manager to build out a world-class field enablement program to equip our Professional Services & Training teams with the right skills, knowledge, process and tools to maximize implementation impact and project outcomes. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, quality of training and onboarding, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework. Your Daily Adventures Will Include Assess and thoroughly understand the current capabilities and gaps (i.e. skills, competencies, product knowledge) across all services team roles (project managers, strategic consultants, technical consultants, trainers, and instructional designers) and implementation partnersAssess and understand current usage/leverage of content assets, methodologies and PM rigor Partner with enablement teams in Sales, Marketing, Customer Success and Revenue Operations to align on and build out highly scalable enablement programs with programmatic refresh/update schedulesCraft an impactful PS-focused onboarding experience which enables participants to minimize time to billable project work while ensuring proper certification and product readinessDesign and create a blend of formal and informal learning modalities (“Modern Learning”) to create high impact ongoing learning experienceDeliver trainings (1:many, pre-recorded and live) on topics such as digital transformation, project management rigor, change management, product, risk management, and more)Partner closely with Training & Instructional Design teams to leverage programs and content that are also accessible to clients (i.e. online learning, university modules, certification tools)Implement metrics that systematically measure and quantify the impact and effectiveness of services onboarding, certification and ongoing training programsShadow consultant engagements to understand real-world application of learning effectiveness and to further incorporate field observations into trainingPartner with services team, services ops and CS to help craft library of use cases around best practices and customer stories for the team to learn and incorporate in projectsWork closely with PS and Training leadership to align on program goals, certification needs and ongoing learning priorities Basic Qualifications Bachelor’s degree Minimum of 5+ years of field enablement experience in larger SaaS organizations with increasing influence and responsibilityAdditional experience in other enablement fields (e.g. partner enablement) and/or marketing, customer success is a strong plus in order to understand the big picture and being able to connect the dotsStrong SaaS business acumen and relevant experience in Services and ConsultingDemonstrated strategic thinking and while being able to roll up the sleevesExceptional analytical and process skillsProven track record in building highly scalable enablement programsExperience working with outside vendors to develop and deliver portions of enablement programsExperience designing training content and onboarding programsSuccessful history of customer first, result-orientation and ownershipExceptional communication skills and successful history of cross-functional collaborationAbility to coach learning participants and provide honest, guided feedbackFlexibility and ability to adjust on the fly to new business demands and changing environmentsStrong involvement in industry enablement groups and thought leadership is a strong plusExperience with implementing proven engagement and learning approaches
Outreach United States
Jan 23, 2020
The Role Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Business Transformation Consultant and Advisor to deliver several highly visible initiatives.  First, refine and design our world-class transformation methodology, focused on helping clients quickly engage and dynamically adopt Outreach best practices and workflows. Second, this role will be tasked with equipping our services team to consistently deliver client transformation in a meaningful way and within every interaction - from presales services conversations, to initial implementation, and ongoing expansions. This role will also lead our largest strategic engagements from a transformation and overall strategy perspective. The success of this role will be measured by the overall business impact and customer adoption of our transformation approach across the services organization. Your Daily Adventures Will Include Assess and thoroughly understand the current change management proof points and transformation techniques leveraged at OutreachCollaborate cross-functionally to understand how transformation is being and should be designed and articulated within other teams at OutreachLeverage Outreach client proof points in designing transformational best practicesFully design and develop methodologies and best practices to be leveraged at all points of implementation with Outreach clients. This will include but not be limited to customer discovery processes, strategic journey mapping with clients, developing meaningful executive relations, readiness assessments, metrics alignment, best practices that guide client change, and practices to ensure user training drives desired outcomesDevelop variances of the transformation journey to fit market segments and vertical nuancesEnable full PS and Training teams on Transformation practices, ensuring consistent delivery and outcomes amongst the teamMonitor projects and gather benchmarking data that will feed into proof pointsWork with customer stakeholders to design and implement sales engagement transformation programsServe as strategic lead on large, global Enterprise projects in partnership with Outreach PM, consultants and partners to lead client transformation mapping, process design, metrics and overall engagement strategies with clientsManage strategic consulting work scopes, navigate organizational structure and role changes, and deliver value modeling / ROI to the customer. Basic Qualifications Bachelor’s degreeMinimum of 8+ years of experience leading large transformation exercises, preferably in the SaaS spaceExperience working in project teams of up to 7 people internally to deliver exceptional customer experiencesBackground in business consulting with clientele that spans multiple industries and geographiesDeep understanding of change management practices, particularly stakeholder analysis, workforce readiness and leadership communicationsStrong SaaS business acumen, preferably in the Sales verticalDemonstrated strategic thinking and while being able to roll up the sleevesExceptional analytical and process skills Ability to analyze financial and operational data and synthesize findings in common business languageSuccessful history of customer first thinking, results-orientation and ownership of outcomesExceptional communication skills Proven history of cross-functional collaborationFlexibility and ability to adjust on the fly to new business demands and changing environments.
Outreach Seattle, WA
Jan 23, 2020
We are looking for an experienced Senior Financial Analyst to join the Outreach Sales Finance team. This critical hire will report to the FP&A Revenue Manager to focus on revenue-driven financial metrics and KPIs and will partner with the Success & Services organizations by driving business insights and analysis to ensure we at Outreach continue to be one with our customers. The perfect candidate for this role will have exceptional analytical capabilities, an understanding of SaaS revenue drivers, be able to partner and communicate with Leadership with ease, and most importantly be excited about enhancing the customer experience at Outreach! Your Daily Adventures Will Include Partnering and building relationships with Leadership in Customer Success, Services, and Sales organizations Leveraging data and insights to provide strategic and operational finance support to the Customer Success Organization to help drive customer adoption, retention, and expansionReviewing, analyzing, and forecasting retention and renewal of financial KPIs Developing ROI analysis to track and articulate financial impact related to customer retention and satisfaction and the impact on topline growthProactively deep-diving data and creating new reporting and dashboards to derive insights and conclusions related to customer retention Understanding the entire Sales cycle from the top of the funnel to the satisfaction and retention of the customer, and leveraging data to derive conclusions on how to improve itProviding financial modeling support on Customer Success and Sales programs and strategic initiativesPerforming strategic and scenario analysis to determine present and future performanceDelivering a high standard of quality and accuracy in financial reporting and forecasting Assisting with the preparation of the Board of Directors materials, management reporting, and project-based analyses that summarize business performance with recommendations for necessary actions or changesProactively analyzing and evaluating the business, identifying key operating trends and opportunities for growth Ad hoc projects and analyses Our Vision Of You 3-5 years of progressive financial analysis experienceStrong presence with the ability to interact with Sr. LeadershipProven experience in financial modeling, business analysis, FP&A, business integration, and analytics Prior experience in a technology/software/SaaS companyStrong analytical and problem-solving skillsAbility to drive structure in ambiguityHighly CuriousBachelor’s degree in Finance or related fieldMBA is a plusAbility to multi-task and work in a challenging fast-paced environmentExcellent communication skills (written, verbal, and listening)Maturity, professionalism, and high level of discretion are requiredStrong work ethic with a positive, can-do attitudeExcellent MS Office skills, specifically Word, Excel, and PowerPoint
Outreach Seattle, WA
Jan 22, 2020
The Role Outreach is looking for an enthusiastic Benefits Administrator to join our Human Resources team. The benefits administrator position is responsible for directing and planning the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, flexible spending plan, retirement plans, etc.). The ideal candidate is one who is interested in making a significant impact and excels in a fast-paced, high engagement environment with an extraordinary desire to innovate. This position provides excellent customer service and designs quality benefits plans. The administrator continually investigates new benefits programs, improves existing programs, and supervises and monitors benefits administration.  About The Team Recruiting and Human Resources are core functions that are fundamental to building and growing great teams. We are champions of promoting an environment that lives by the Outreach values. If you want to be part of fostering and owning employee experience and culture then this is the place for you.  Your Daily Adventures Will Include Research employee benefits plans and vendors to identify those that present the best value. Design, recommend and implement new benefits programs. Examine possible plan designs and benefits cost changes. Negotiate with vendors and administrators for best plans, options, and rates. Serve as the primary contact for plan vendors and third-party administrators. Coordinate transfer of data to external contacts for services, premiums, and plan administration. Evaluate and revise internal processes to reduce costs and increase efficiency. Document and maintain administrative procedures for assigned benefits processes. Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees. Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, distributions, loans, hardships, and compliance testing. Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans. Allocate group health and dental claims monthly and review quarterly. Analyze current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs, and identify the company's stance. Perform plan audits. Prepare, collect and organize data for actuarial assessments. Review data in conjunction with actuarial evaluation task forces. Review both short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs. Survey industry trends. Complete benefits surveys and review information obtained from the results. Analyze complex benefits information. Forecast trends and assist with future benefits designs. Develop specific recommendations for review by management. Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration and funding. Prepare budgetary recommendations and assist in the monitoring, verifying and reconciling of budgeted funds. Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. Design and distribute materials for benefits orientations, open enrollment, and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff.  Basic Qualifications 5+ years of HR-related experience in a fast-paced, start-up environment Bachelor's degree You have the ability to achieve results in a fast-paced environment and navigate leaders through a variety of organizational changes Knowledge of HR policies, procedures, compliance and practices and experience in developing, executing and maintaining HR projects and programs Coordinate leaves of absence and process claims or requests (STD, LTD, FMLA, worker’s compensation, etc.) Demonstrated analytical thinking, problem-solving and decision making skills Ability to listen and understand the needs of the employees, together with those of the company Ability to stylistically adapt communication-based on audience Strong negotiation and conflict resolution skills as well as excellent interpersonal and coaching skills You have demonstrated an ability to practice a high level of confidentiality Experience with HRIS systems (ADP) preferred You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion 
Outreach Seattle, WA
Jan 22, 2020
The Role The Core Infra team at Outreach is responsible for the foundation on which all the other software that Outreach engineering teams build runs. That means we need to be empathetic to the needs of our co-workers in the performance of their jobs. It also means that we must be pretty focused on how our systems are performing according to our SLOs and SLIs. We have transitioned the majority of our infrastructure to run on Kubernetes. We are beginning to expand our application platform to support Azure and Windows containers. That means we are looking for Senior SREs with experience in those areas to come help our team. We'd still love for you to have some experience with Kubernetes and Linux, but we can help you learn as you go. As part of this role, you'll be building out net new infrastructure in Azure to pair with our existing AWS infrastructure. As such, we need you to have some subject matter expertise with Azure to help define best practices. About the Team   The SRE Core team is composed of folks with disparate skills and backgrounds. Our unifying attribute is our desire to work together to find creative, scalable solutions to the problems we run into. Beyond the basic demands of managing our production infrastructure, the SRE Core Team is also responsible for supporting monitoring and alerting systems, compliance initiatives, and supporting our application teams. We have a diverse set of obligations to the rest of the Outreach organization, and that is reflected in the different types of work in which we get to indulge. Basic Qualifications Understand containers & running them in productionWindows containers & running them in AzureFamiliarity with Go & Ruby (our primary programming languages) would be great, but isn't a requirementConfiguration management tools like Chef or PuppetCloud native architecture
Outreach Seattle, WA
Jan 21, 2020
The Role Making and receiving voice calls are a key component of the Outreach product offering. While a lot of telecommunication problems are “solved” in the realm of PBX software, our customers need more. Outreach customers complete many calls with their prospects on our voice platform on a daily basis. The Voice Team is hiring software engineers to increase the momentum in this space. If you have experience in building high availability voice communication systems with open source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity. Real-time system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. You’ll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency. You’ll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects. About the Team On the Voice Intelligence Team we:- Own features end-to-end, from the customer need all the way to the back-end implementation- Are highly collaborative and distribute technical leadership throughout the team- Do Agile development, with Sprints and regular retrospectives- Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value- Have something new to demo every week! We’re currently shoring up the core functionalities of our telecom product. In the long term we want to give customers the same edge with calling and messaging that they have with email: the ability to optimize and constantly improve how they interact with customers. We will face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective. Your Daily Adventures Will Include Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and securityFinding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your controlWorking with stakeholders to make sure our customers have the tools they need to be successful on our platformFinding quick ways to prototype and test possible solutions to large problemsLooking up and down the stack for the best return on investment for any given pain pointWorking on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization Basic Qualifications Experience with building applications on top of existing VoIP systems / solutionsExperience with building high availability, distributed systems with a system-oriented architectureExperience with building back-end services using Go and C++Experience with cloud-based service applicationsFamiliar with continuous-deployment projectsEnjoy building and consuming REST APIsExperience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globeWilling to go above and beyond to help other team membersAbility to prioritize details along a path of iterative deliveryAbility to quickly ramp up new technologies and start contributing
Outreach Seattle, WA
Jan 18, 2020
Role The Devtooling team at Outreach is responsible for all the developer environment setups, CI/CD pipeline infrastructure, and tooling that supports that. Our fundamental mission is to empower all engineers to safely and efficiently deploy, build, and maintain new and existing services in a standard and repeatable manner. This means we have a focus around developer happiness while also building abstractions around our Infrastructure to remove some of the heavy lifting of how it works. This requires a very empathetic mind to relate to engineers of all walks, understand their needs, and do our best to meet them while also guiding toward best development practices. What this means is that we’re looking for someone willing to understand the pain of building code in a greenfield project and the confusion that comes with that. We’ll need people who understand that user experience is important even for internal tooling, with a focus on ease of discoverability of information. Outreach is planning to grow quickly into a more Service Oriented Architecture, so we’ll need to prioritize the biggest points of confusion and do our best to simplify and standardize those.  About the Team The Devtooling team is a relatively new extension of the Outreach Engineering team, evolving out of the Core Infrastructure team. As such, we work very closely with them to accomplish our goals. Our team is composed of folks with disparate skills and backgrounds. Our unifying attribute is our desire to work together to find creative, extensible solutions to the problems we run into with a strong focus on iterating and getting at least a solution into our customers’ (fellow engineers) hands to see what we can do to improve. We are responsible for CI/CD pipeline infrastructure, deployment orchestration, CLIs used by our engineering teams, ChatOps, and various libraries used to interact with common systems. Daily Activities The team usually iterates on our planned projects on a day to day basis. However, we are sometimes disrupted by alerts or to assist other teams, especially Core Infrastructure, as we mature into a stronger, fully-formed team. However, we focus on our own projects for the most part with deployment orchestration being our overarching architecture project. Thank a season-spanning storyline with monsters-of-the-week showing up in sprints when priorities and business needs dictate. Basic Qualifications Have you ever worked to deploy code and found the build process to be confusing and messy and desperately wanted to fix it? Have you ever built a CLI or script to more quickly and easily do something repeatable? Then this is definitely the team for you. We love people who are empathetic to our fellow engineers and seeking to learn and grow as both a human a developer. Strong communication skills, both verbal and written, are critically important for navigating and building bridges with our coworkers. Our tech stack consists of: Kubernetes as the core, underlying foundation, jsonnet and YAML, Concourse and CircleCI, Golang, and Ruby. Experience with any of these is always fantastic, but we’re happy to help learn if you don’t. Some experience with Golang specifically would be a huge plus. Other fundamental concepts that are relevant but not necessarily required are: familiarity with REST architectures, message queuing, and CI/CD best practices. We encourage you to apply even if these aren’t skills you’ve ever heavily exercised but are still excited about the kinds of problems we get to solve. We want to find people interested in making developers’ lives easier and excited about learning new things as we go.
Outreach Seattle, WA
Jan 18, 2020
The Role Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 4 million calls with their prospects on our voice platform. The Voice Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication systems with open source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity. If you want to spend all day designing CRUD UIs and APIs, this might not be the team for you. Telecom web development is a little different from other web development: The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. While a lot of telecommunications problems are “solved” in the realm of PBX software, our customers need more. You’ll be building tools to ensure calling is simple, reliable, and crystal clear; reducing the time our customers waste clicking around or performing repetitive actions so they can focus on what matters most - interacting with their prospects. To do this you’ll have to get a little creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency. About the Team On the Voice Team we: - Own features end-to-end, from the customer need all the way to the back-end implementation - Are highly collaborative and distribute technical leadership throughout the team - Do Agile development, with Kanban and regular retrospectives - Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value - Have something new to demo every week! The team’s mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers. We’re currently shoring up the core functionality of our telecom product, including better SMS support, call center functionality, improving monitoring, and improving ease-of-use. In the long term we want to give customers the same edge with calling and messaging that they have with email: The ability to optimize and constantly improve how they interact with customers.  We will also face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. Together, these efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective. To support data management and movement in the application, the team does work to enable our users to reliably and efficiently integrate, and consume and modify data sets from internal and external data sources. The core challenges in the space revolve around data translation between disparate data-sources, seamless data import and export capabilities, and providing performant and responsive workflows to update and sync data between different sources. Your Daily Adventures Will Include Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and securityFinding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your controlWorking with stakeholders to make sure our customers have the tools they need to be successful on our platformFinding quick ways to prototype and test possible solutions to large problemsLooking up and down the stack for the best return on investment for any given pain pointWorking on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organizationQuickly start contributing Basic Qualifications Experience building on top of existing VoIP systems / solutionsTech-stack overlap: We use Ruby on Rails on the back-end, and write front-end code with Javascript and React.JS. We use Mocha and RSpec for testing, and Circle CI for continuous integrationFamiliarity with existing CPaaS providers and their APIs, including knowledge of open source VOIP systemsExperience with building high availability, distributed systems with a system-oriented architectureFamiliar with continuous-deployment projectsExperienced with cloud-based service applicationsEnjoy building and consuming REST APIsPrevious experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globeExperience with single-page application development in Javascript, particularly with React.JSWilling to go above and beyond to help other team membersAbility to prioritize details along a path of iterative delivery
Outreach Seattle, WA
Jan 18, 2020
The role is responsible for leading go-to-market initiatives that drive awareness and adoption of new features and products. You will also be responsible for organizing our product positioning & messaging, for clearly communicating the value proposition throughout the company, and for enabling our Sales and Customer Success teams to successfully spread our message. Storytelling is central to this role and everything you do will tell narratives that win the hearts and minds of salespeople! Your Daily Adventures Will Include Go-to-Market Strategy - Develop and execute the go-to-market plan for new product/feature releases across Product, Marketing, Sales, & Customer Success.Positioning & Messaging - Conduct market & customer research to stay in touch with buyer needs, and create and maintain clear, differentiated messaging that resonates with our target audience.Buyer & Competitive Insight - Research and analyze our buyers and competitive products. Clearly and concisely document and communicate your findings throughout the company. Provide direct support to field teams in competitive deals. Sales Tools and Enablement - Communicate the value proposition of our platform and new features to all field facing teams. You’ll work with Field Readiness to ensure we have the collateral required to support the sales process including sales decks, feature overviews, product videos, training materials, case studies, etc. Our Vision Of You You’re an experienced product marketer with 3-5 years of product marketing experience, preferably in b2b technology.You can manage big, complex projects across many departments and teamsYou love telling stories and have excellent written and verbal communication skillsYou have a strong history of running effective product go-to-market programsYou have an insane, unrelenting curiosity. You have more questions than answers, and that’s great. Previous experience with enterprise software solutions is a bonus
Outreach Seattle, WA
Jan 18, 2020
The Role We are seeking experienced customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. This individual will work closely with customers, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and advanced support services.  This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success. About The Team When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win. Job Responsibilities Support and maintain customers who have implemented Outreach, responding to and resolving customer issues in a timely fashionClient-focused attitude — a customer advocateBuild and maintain excellent relationships with clients and achieve the highest level of customer satisfactionProvide operational and technical support to technical support personnelWork as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectationsUse your business and technical analysis skills to solve complex issues and promote best practicesWork with the product management and development organizations to channel client feedback and solutions into future releases of the Outreach product suiteCollaborate with other departments in the company to achieve customer satisfactionProvide end user training as appropriate General Skills Strong analytical and problem solving skills.Strong interpersonal skills - we work with people first and problems secondSelf-starter – able to come up to speed on complex, difficult concepts with minimal assistance.Ability to quickly context-switch between multiple complex work streams.Leverage domain knowledge and deep product skills to quickly gain an understanding of the intent of a delivered solution.Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.Team player with solid communication and presentation skills.Competent with packaged application software implementation practices.Highly entrepreneurial with a strong passion, urgency, energy, dedication, and an unrelenting drive to succeed Basic Qualifications 5+ yrs of technical support, system implementation or technical consulting experienceBachelor's degree in engineering, computer science, MIS, finance or equivalentBasic understanding of general sales workflows with regards to SFDC and how sales people use SFDC to function.Working knowledge of SFDC. SFDC administration certification a plusThis position will be based in our office in Seattle, WA
Outreach Seattle, WA
Jan 18, 2020
The role is responsible for leading go-to-market initiatives that drive awareness and adoption of new features and products. You will also be responsible for organizing our product positioning & messaging, for clearly communicating the value proposition throughout the company, and for enabling our Sales and Customer Success teams to successfully spread our message. Storytelling is central to this role and everything you do will tell narratives that win the hearts and minds of salespeople! Your Daily Adventures Will Include Go-to-Market Strategy - Develop and execute the go-to-market plan for new product/feature releases across Product, Marketing, Sales, & Customer Success.Positioning & Messaging - Conduct market & customer research to stay in touch with buyer needs, and create and maintain clear, differentiated messaging that resonates with our target audience.Buyer & Competitive Insight - Research and analyze our buyers and competitive products. Clearly and concisely document and communicate your findings throughout the company. Provide direct support to field teams in competitive deals. Sales Tools and Enablement - Communicate the value proposition of our platform and new features to all field facing teams. You’ll work with Field Readiness to ensure we have the collateral required to support the sales process including sales decks, feature overviews, product videos, training materials, case studies, etc.Packaging & Pricing - Define and optimize a simple pricing and packaging strategy to maximize customer value while driving revenue from new customer acquisition, renewals, and upgrades. Our Vision Of You You’re an experienced product marketer with 6+ years of product marketing experience, preferably in b2b technologyYou have a strong history of building and executing go-to-market for new productsYou can manage big, complex projects across many departments and teamsYou love telling stories and have excellent written and verbal communication skillsYou have an insane, unrelenting curiosity. You have more questions than answers, and that’s great. Previous experience with enterprise software solutions is a bonusMBA preferred
Outreach Seattle, WA
Jan 17, 2020
The Role We’re looking for a curious and passionate Senior Analyst who is driven to unlock the story behind the data and does not shy away from complexity and ambiguity. An essential partner to the Marketing team at Outreach, you provide your expertise to find opportunities for growth and marketing optimization. Your skills include the technical ability to pull and stage data from multiple systems, the programming proficiency to create sophisticated algorithm and data mining strategies,  the statistical chops to interpret data in a meaningful way, the business acumen to analyze that data to pull out key findings, and the storytelling skills to communicate the results of your analysis in a way that business partners can consume and take action on. Your Daily Adventures Will Include Drive the strategy, design, and implementation of experiments and models to empower success of Outreach marketing initiativesCreate data pipelines from internal and third-party data to fuel analytics solution and strategic recommendations for online targeting and digital media marketing goalsRun experiments to assess the true impact of marketing campaignsDevelop our capabilities in using customer behavior data to drive engagement and retargeting throughout the marketing funnelConduct deep-dive analysis that provides marketing team with answers to “Why?”, “How?” and “What’s next?”Lead conversations around definition and governance of KPIs for OutreachOwn the design, development, and maintenance of ongoing dashboards and their underlying data setsConfidently present outcome of analysis and recommendations to executives and team leadersProvide predictive forecasting of future performance, using sound statistical modelsGrow our best practices around reporting quality, data hygiene, and data governanceProvide analytics-oriented thought leadership to technical and non-technical audiences to drive data-driven decisions Our Vision Of You 8+ years professional experience4+ years data science experience supporting marketing teamBS degree in a quantitative disciplineProven ability to develop and productionalize sophisticated data mining and modeling solutionsDemonstrated examples of surfacing key insights and/or predictive forecasting models that subsequently drove business changes with measurable lift in performanceExperience with enabling self-serve analytics and coaching stakeholders on data literacy fundamentalsFluency in Python, R or Julia, and experience building repeatable processes around modeling techniquesAdvanced SQL with proficiency in query optimization techniques on large data setsSolid technical database and data modeling knowledgeExperience with multiple reporting suites, such as Domo, Power BI or TableauConsummate storyteller; experience translating findings into compelling recommendations, polished deliverables, and actionable programsStrong business acumen with depth to relate commercial business strategy to analytics asksAbility to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level
Outreach Seattle, WA
Jan 17, 2020
Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user’s visibility is improved into what really drives results.  Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to execute a repeatable playbook, drive collaboration between sales and marketing, and deliver higher revenue per sales rep. Your Daily Adventures Provide oversight into our day-to-day Pardot management— from creating and managing our email calendar programs, landing pages, campaigns & nurture programsOversee email marketing testing strategy and optimizations in order to increase funnel efficiencies and conversion ratesSupport the evaluation and optimization of our marketing tech stack Manage our direct mail program: From ideation, creation, warehouse management, reporting, and sales enablementBuild basic marketing analytics reporting needs and provide insights for the greater marketing team Ensure processes and best practices are in place to maintain the integrity and quality of our database and campaign listsManage and optimize database segmentations to accurately categorize 1M+ recordsProvide leadership in defining, mapping and documenting key marketing processesTroubleshoot and QA campaigns, workflows, data issues, and other key marketing ops functionsQuickly implement projects involving diverse & complex data relationships Qualifications 2-4 years experience in marketing automation, preferably familiar with PardotExperience in B2B marketing and working with sales teamsStrong analytical skills and ability to understand complex data sets Proficient user of Salesforce, familiarity with automation rules and triggers a plusProficient user of Excel and other data analysis toolsGo Getter: you’re eager, resourceful, and constantly put your problem solving skills to the test. Tech Savvy: you utilize the latest tools to make your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to make historyQuick: energetic is your baseline and you’re a fast learner. You get excited about and love solving puzzles and take pride in your workTeam Player: you strive for greatness, and know that teamwork is the way to get there. You’re a natural leader, and see yourself growing as our team expands BA/BS degree preferred We offer The ability to work from San Francisco, Seattle or RemoteCompetitive compensation Amazing benefits and perks Working for a late stage start up will offer you the opportunity to work with every level of the company!
Outreach Seattle, WA
Jan 17, 2020
The Role As a Strategic Account Executive, you will be responsible for planning and executing new customer acquisition efforts as well as existing customer account management functions. This will include working with SDRs to source opportunities, managing deal cycles from generation through to close, and managing expansion and renewal cycles.  A key part of the role is strategizing with the Sales Development Representatives, Solution Consultants, Customer Engagement Managers and Customer Success resources assigned to that territory. You will be the primary point of customer contact and have the responsibility of coordinating the necessary Outreach resources to make each customer successful. As a Strategic Account Executive, you will be accountable for developing and executing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.  Your Daily Adventures Will Include Build and manage a territory planResearch and target relevant companies using the latest prospecting toolsBuild and execute account plans; coordinate and deploy Outreach resources to accomplish these plansSource, manage and close deal cycles from start to finishNegotiate contractsOnce landed successfully expand to other divisions within the companyLive and breathe the corporate values fueling our success and make us who we are Basic Qualifications 8 years or more of sales experience, with 4 of those years in an enterprise SaaS environment.Proven success in closing deal sizes at or above $250k.Consistent track record of hitting goal and numbers.Possess an understanding of SaaS financial metrics.Willingness to learn in a high-paced sales environment.Ability to embrace feedback and hold yourself accountable.The ability to learn technology basics and apply them to business situations.Demonstrated, proven success in lead generation, prospecting, contract negotiation and closing customers.Proven ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistent.Expert level pipeline managementExperience leveraging Salesforce.comExperience selling to Fortune 500 Accounts
Outreach London, UK
Jan 17, 2020
The Role As a Client Engagement Manager on the Professional Services Team, you’ll have an opportunity to be the face of Outreach to new organizations who have just purchased our product. You’ll ensure a customer’s initial onboarding and setup are exceptional. You will educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start crushing their KPIs. As a Client Engagement Manager you will work with multiple teams within Outreach to ensure a customer journey is well documented and handoffs between teams are flawless (Sales, Presales, CSM). Outreach is growing like crazy and you will have an opportunity to make a huge impact with our core accounts, ensuring they are able to close more deals and expand their business. About The Team When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Professional Services team is focused on ensuring customers have an immediate time to value within the Outreach platform. We are technical specialists who consult new customers through their integration and expertly configure Outreach to their desired workflows. CEMs are expected to onboard new customers to optimize their sales strategy to take advantage of best practices. Our goal is to supercharge the stakeholders we work with and help them navigate a change management process with excellence. We're one of the fastest growing teams at Outreach and we work to connect cross-functional stakeholders from product, support, and even engineering with customers to remove any blockers in the onboarding process. The ownership is tangible on this team - our customers' projects are our projects and we drive to get them ROI as quickly as possible. Your Daily Adventures Will Include Work as the initial main point of contact with Outreach’s premier customers after a sale is completeProvide an exceptional onboarding experience to all customers and customer stakeholders, ensuring all users are up and running as quickly as possibleProvide strategic insights and information to customers during 1:1 sessions, consulting them on how to best transform their organization and become champions on their teamRelentlessly drive to understand customers, their stakeholders, and their problems deeply – better than they know themselves!Ensure all customer information is well documented and managed, allowing for flawless handoff between teams and resourcesIncrease adoption of the product within the first 2 months of the customer journeyInfluence all levels of leadership ranging from analysts to C-Level executivesWork with support and product teams to ensure customer feedback is captured and realizedDevelop proficiency in the product capabilities, and sales process best practicesContribute to defining and refining the initiatives, methodologies, assets, and programs within the Professional Services teamDrive problems and roadblocks to resolution with minimal assistance Basic Qualifications Proven record of ensuring customer satisfaction through onboarding excellence including inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customerExperience building trust and developing client relationships both in person and remoteHistory of improving processes, methodologies, programs or frameworks that increased team performanceExperienced in SalesForce data schema and configurationProject management expertise with a proven ability to deliver on time and on budgetAbility to understand deep technical aspects of a product and educate others using simplified explanationsAbility to maintain a positive attitude and calm demeanor, especially in escalated circumstancesSkilled in transforming customer vision into actual results within the productProven self-starter and able to come up to speed on complex, difficult concepts with minimal assistanceExperience with SaaS applications, custom development, and consultingDemonstrated excellent written and verbal communication skillsTrack record of working with customers ranging from SMB to Enterprise level and everywhere in betweenYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion Preferred Qualifications Passion for designing processes that scale across the Professional Services organizationThorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage changeFamiliar with common sales tools (SFDC, DiscoverOrg, RingCentral) as well as Sales Engagement PlatformsAbility to break down ambiguous problems into concrete, manageable components and think through optimal solutionsEnjoy “getting your hands dirty” by digging into complex operationsStrong listening skills; open to input from other team members and departmentsAbility to lead through influenceFamiliar with general project processes and tools (MSFT Project, Smartsheet, Airtable) You have experience with the technologies we use, including… Jira/ConfluenceSFDC (Admin preferred)GSuite and/or MSFT Office
Outreach Seattle, WA
Jan 17, 2020
The Role As Customer Success evolves at Outreach, the Programs team develop resources, launch and manage programs to scale the business. Our collective goal is to ensure that our customer-facing teams have the tools and strategies in place to successfully manage their books of business. The Program Coordinator will be responsible for planning and executing projects that support our core programs, and they will provide day-to-day operational support needed to keep Success programs running. Responsibilities Own and execute tactical projects and workstreams that roll up into core Customer Success programsContribute to defining and refining the initiatives, methodologies, assets, and programs within the Customer Success teamTake on cumulative responsibilities as programs evolve and matureProactively communicate status, risks and upcoming milestones with Programs Team and stakeholdersWork with cross-functional stakeholders to build consensus on project strategy and deliverables Provide ongoing operational support needed to keep active programs healthy and impactfulManage communications and organize meetings necessary to successfully drive project milestonesContribute to ongoing development of Programs team operations and methodologies (ex: status tracking, quarterly planning, project prioritization) Basic Qualifications 3-5 years experience working with clients in a customer success or account management capacityStrong relationship-building skills and ability to communicate effectively with employees and leaders at all levelsAptitude for facilitating conversations with team members and stakeholders to create consensus around project strategy and deliverablesProblem solving and decision-making come naturallyPassionate about prioritization, organization, planning, and follow-throughProactively considers risk and always has a mitigation planAbility to navigate ambiguity and roll with shifting priorities as our high-growth Success team evolves
Outreach Seattle, WA
Jan 17, 2020
  The Role   As the Manager of Customer Success, Scale Accounts, you will lead and manage a team of Customer Success Managers (CSMs) who are focused on driving customer success by delivering value to our customers at scale.  This is a demanding role that relies on a mindset of customer-obsessed advocacy and team empowerment. In this position you will help to recruit and mentor team members, assist with solutions to everyday customer success needs, and lead the efforts around customer engagement. Due to the volume of this business, it will be important to keep a pulse on what makes these customers successful and find areas for trying new things, constant improvement, and iteration.  You will be expected to drive collaboration with internal functional leaders while highlighting dependencies on resources from other areas of the business.   About The Team   When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win. Your Daily Adventures Will Include: Relentlessly drive to understand your team’s customer base and their problems – and spot trends and develop insights to share with the broader Outreach teamWork with CSMs to understand business needs and objectives, craft appropriate strategies, and identify/implement campaigns to help achieve customer goalsExecute processes and programs to improve customer engagement and adoption to mitigate customer risk and drive valueServe as a point of escalation for customer issues, and work directly with customers, CSMs and support to ensure resolutions are metMeet with key leaders at our customers to help drive value, retention and expansionEnsure consistent adherence to forecasting requirementsAnalyze key performance indicators, leveraging tools such as SalesForce.com and Tableau, to gauge business health on a daily, weekly and monthly basisProvide active coaching, development, and feedback to CSMs utilizing hard metrics derived from dashboards and reportsProvide active coaching to CSMs in live call and meeting environmentsSet a strong example of alignment with the Outreach values, and provide open, constructive feedback to your teamForecast the risk and retention of your team’s business and deliver results against monthly, quarterly, and annual objectivesCollaborate cross-functionally with Sales, Services, Support, Product, Marketing, and Engineering to better support customersAssisting with and informing on staff compensation, hiring, and promotionsBe a part of the Success management team and collaborate with the other leaders of the organization to grow the strategy and the team Basic Qualifications 5+ years of experience in customer success or account management2+ years as a manager with direct reportsExperience building trust and developing customer relationships Experience leading a cohesive and collaborative team focused on driving customer outcomesExperience in sales strategy, with the ability to work with customers to affect change within their organizationsExperience in enterprise SaaS applications that support a large scale business processProven track record in setting and measuring team KPIs and driving to resultsHistory of improving processes, methodologies, programs or frameworks that improved team performanceAbility to maintain a positive attitude, especially in escalated circumstancesProven self-starter and able to come up to speed on complex, difficult concepts with minimal assistanceDemonstrates excellent written and verbal communication skills Preferred Qualifications Knowledge of sales processes such as lead generation, pipeline management and KPIsProficient in coaching others in sales process best practicesProficient in techniques used to learn a customer’s business strategy, process, and solutions
Outreach London, UK
Jan 17, 2020
The Role As a member of the Technical Support Engineering Team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. Being a Technical Support Engineer will require you to come up to speed on the product quickly. You will work with customers to ensure they experience the full power of our tools, providing training/adoption and working across teams to better our product. Technical Support Engineers (TSE) provide a crucial link between Customer Success Managers, Client Engagement Managers, and Product and Engineering. By operating in both the Engineering and Success realms, TSEs drive the ongoing improvement of Outreach products, services, and user experience. About The Team When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win. Your Daily Adventures Will Include Working with customer resources to successfully triage Outreach support ticketsProviding responsive and exceptional support to new and existing customersSupporting our Outreach customers via email, chat, and phoneCapturing client feedback, and participating in product issue resolutions and product enhancement effortsLeading by example in delivery of the industry’s best customer support experienceAssisting and guiding customer support requests to completion Basic Qualifications Minimum 3 years of technical support, system implementation/administration experienceBS degree in Engineering or Computer Science Go-getter: You’re eager, resourceful, and put your problem solving skills to the testTech Savvy: You utilize the latest tools to make your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to make historyQuick: Energetic is your baseline and you’re a fast learner. You love to figure out puzzles and take pride in your workOwner: You take control of escalated customer issues from front line support staff and see problems through to resolutionTeam Player: You strive for greatness, and know that teamwork is the way to get there. You’re a natural leader, and see yourself growing as our team expandsYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion Preferred Qualifications You’ve supported enterprise customersYou’re a SFDC adminYou know Exchange like the back of your handYou have SaaS product support experience You have experience with the technologies we use, including... OutreachGmailZendeskSalesforceExchangeSlack
Outreach San Francisco, CA
Jan 15, 2020
The Role  As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. Your Daily Adventures Will Include As a Solutions Consultant at Outreach, you'll help solve problems for potential customers and demonstrate the value of OutreachPartner with the Account Executives to discover and understand the prospect's situation and the challenges that they are experiencingWork with a variety of stakeholders to understand their existing processes and craft solutions using OutreachProvide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processesDrive adoption during pilots by training individual users on the Outreach application and general sales process best practice Translate prospect use cases into brilliant technical solutions with the Outreach application and demonstrate the path to ROIDeliver captivating product demos highlighting value propositions to get prospects fired up about how Outreach will help them exceed their goalsManage any technical validation events to successful conclusion ensuring the prospects confidence in the Outreach technologyShare your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teamsAssist other Solutions Consultants in the execution of the above responsibilitiesProvide feedback to product management about the successes and failures in the field Basic Qualifications You have 3-7+ years of solid experience in a customer facing role, and 1-3+ years of experience in a technical sales role selling to large enterprisesHighly organized Impeccable work ethic Ability to quickly knock out high-quality deliverables and presentationsStrive to be at the top of the leaderboard, and constantly look for ways to hone your craftDesire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfectionGenuine passion for making other people successful, both our customers and your fellow teammatesGreat energy and enthusiasmDeliver exceptional presentations, and can make anyone excited about anythingLearn new technology quickly and find it easy to explain technological solutions in terms of business valueNatural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closureKnowledge of Salesforce.com, general sales processes, and sales development methodologiesYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Outreach Seattle, WA
Jan 15, 2020
The Role  As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. Your Daily Adventures Will Include As a Solutions Consultant at Outreach, you'll help solve problems for potential customers and demonstrate the value of OutreachPartner with the Account Executives to discover and understand the prospect's situation and the challenges that they are experiencingWork with a variety of stakeholders to understand their existing processes and craft solutions using OutreachProvide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processesDrive adoption during pilots by training individual users on the Outreach application and general sales process best practice Translate prospect use cases into brilliant technical solutions with the Outreach application and demonstrate the path to ROIDeliver captivating product demos highlighting value propositions to get prospects fired up about how Outreach will help them exceed their goalsManage any technical validation events to successful conclusion ensuring the prospects confidence in the Outreach technologyShare your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teamsAssist other Solutions Consultants in the execution of the above responsibilitiesProvide feedback to product management about the successes and failures in the field Basic Qualifications You have 3-7+ years of solid experience in a customer facing role, and 1-3+ years of experience in a technical sales role selling to large enterprisesHighly organized Impeccable work ethic Ability to quickly knock out high-quality deliverables and presentationsStrive to be at the top of the leaderboard, and constantly look for ways to hone your craftDesire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfectionGenuine passion for making other people successful, both our customers and your fellow teammatesGreat energy and enthusiasmDeliver exceptional presentations, and can make anyone excited about anythingLearn new technology quickly and find it easy to explain technological solutions in terms of business valueNatural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closureKnowledge of Salesforce.com, general sales processes, and sales development methodologiesYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion