Outreach Seattle, WA
Dec 06, 2019
The Role The Core Infra team at Outreach is responsible for the foundation on which all the other software that Outreach engineering teams build runs. That means we need to be empathetic to the needs of our co-workers in the performance of their jobs. It also means that we must be pretty focused on how our systems are performing according to our SLOs and SLIs. We have transitioned the majority of our infrastructure to run on Kubernetes, and are  We are beginning to expand our application platform to support Azure and Windows containers. That means we are looking for Senior SREs with experience in those areas to come help our team. We'd still love for you to have some experience with kubernetes and linux, but we can help you learn as you go. As part of this role, you'll be building out net new infrastructure in Azure to pair with our existing AWS infrastructure. As such, we need you to have some subject matter expertise with Azure to help define best practices. About the Team   The SRE Core team is composed of folks with disparate skills and backgrounds. Our unifying attribute is our desire to work together to find creative, scalable solutions to the problems we run into. Beyond the basic demands of managing our production infrastructure, the SRE Core Team is also responsible for supporting monitoring and alerting systems, compliance initiatives, and supporting our application teams. We have a diverse set of obligations to the rest of the Outreach organization, and that is reflected in the different types of work in which we get to indulge. Basic Qualifications Understand containers & running them in productionWindows containers & running them in AzureFamiliarity with Go & Ruby (our primary programming languages) would be great, but isn't a requirementConfiguration management tools like Chef or PuppetCloud native architecture
Outreach San Francisco, CA
Dec 06, 2019
The Role  As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. Your Daily Adventures Will Include As a Solutions Consultant at Outreach, you'll help solve problems for potential customers and demonstrate the value of OutreachPartner with the Account Executives to discover and understand the prospect's situation and the challenges that they are experiencingWork with a variety of stakeholders to understand their existing processes and craft solutions using OutreachProvide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processesDrive adoption during pilots by training individual users on the Outreach application and general sales process best practice Translate prospect use cases into brilliant technical solutions with the Outreach application and demonstrate the path to ROIDeliver captivating product demos highlighting value propositions to get prospects fired up about how Outreach will help them exceed their goalsManage any technical validation events to successful conclusion ensuring the prospects confidence in the Outreach technologyShare your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teamsAssist other Solutions Consultants in the execution of the above responsibilitiesProvide feedback to product management about the successes and failures in the field Basic Qualifications You have 3-7+ years of solid experience in a customer facing role, and 1-3+ years of experience in a technical sales role selling to large enterprisesHighly organized Impeccable work ethic Ability to quickly knock out high-quality deliverables and presentationsStrive to be at the top of the leaderboard, and constantly look for ways to hone your craftDesire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfectionGenuine passion for making other people successful, both our customers and your fellow teammatesGreat energy and enthusiasmDeliver exceptional presentations, and can make anyone excited about anythingLearn new technology quickly and find it easy to explain technological solutions in terms of business valueNatural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closureKnowledge of Salesforce.com, general sales processes, and sales development methodologiesYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Outreach Seattle, WA
Dec 06, 2019
The Role  As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. Your Daily Adventures Will Include As a Solutions Consultant at Outreach, you'll help solve problems for potential customers and demonstrate the value of OutreachPartner with the Account Executives to discover and understand the prospect's situation and the challenges that they are experiencingWork with a variety of stakeholders to understand their existing processes and craft solutions using OutreachProvide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processesDrive adoption during pilots by training individual users on the Outreach application and general sales process best practice Translate prospect use cases into brilliant technical solutions with the Outreach application and demonstrate the path to ROIDeliver captivating product demos highlighting value propositions to get prospects fired up about how Outreach will help them exceed their goalsManage any technical validation events to successful conclusion ensuring the prospects confidence in the Outreach technologyShare your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teamsAssist other Solutions Consultants in the execution of the above responsibilitiesProvide feedback to product management about the successes and failures in the field Basic Qualifications You have 3-7+ years of solid experience in a customer facing role, and 1-3+ years of experience in a technical sales role selling to large enterprisesHighly organized Impeccable work ethic Ability to quickly knock out high-quality deliverables and presentationsStrive to be at the top of the leaderboard, and constantly look for ways to hone your craftDesire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfectionGenuine passion for making other people successful, both our customers and your fellow teammatesGreat energy and enthusiasmDeliver exceptional presentations, and can make anyone excited about anythingLearn new technology quickly and find it easy to explain technological solutions in terms of business valueNatural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closureKnowledge of Salesforce.com, general sales processes, and sales development methodologiesYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Outreach London, UK
Dec 06, 2019
The Role  As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. Your Daily Adventures Will Include As a Solutions Consultant at Outreach, you'll help solve problems for potential customers and demonstrate the value of OutreachPartner with the Account Executives to discover and understand the prospect's situation and the challenges that they are experiencingWork with a variety of stakeholders to understand their existing processes and craft solutions using OutreachProvide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processesDrive adoption during pilots by training individual users on the Outreach application and general sales process best practice Translate prospect use cases into brilliant technical solutions with the Outreach application and demonstrate the path to ROIDeliver captivating product demos highlighting value propositions to get prospects fired up about how Outreach will help them exceed their goalsManage any technical validation events to successful conclusion ensuring the prospects confidence in the Outreach technologyShare your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teamsAssist other Solutions Consultants in the execution of the above responsibilitiesProvide feedback to product management about the successes and failures in the field Basic Qualifications You have 3-7+ years of solid experience in a customer facing role, and 1-3+ years of experience in a technical sales role selling to large enterprisesHighly organized Impeccable work ethic Ability to quickly knock out high-quality deliverables and presentationsStrive to be at the top of the leaderboard, and constantly look for ways to hone your craftDesire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfectionGenuine passion for making other people successful, both our customers and your fellow teammatesGreat energy and enthusiasmDeliver exceptional presentations, and can make anyone excited about anythingLearn new technology quickly and find it easy to explain technological solutions in terms of business valueNatural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closureKnowledge of Salesforce.com, general sales processes, and sales development methodologiesYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Outreach Seattle, WA
Dec 06, 2019
The Role Outreach is looking for a dynamic HR Business Partner to join our Human Resources team. The HRBP will be a strategic advisor to management and employees in our Seattle HQ, and global offices for the Engineering and Product teams. The successful candidate will be instrumental in partnering with the business leaders of our Product, Engineering, and Design teams in the design and execution of their organizational goals, including organizational design, coaching, and considerable focus on scaling for growth and culture retention. The ideal candidate is one who is interested in making a significant impact and excels in a fast-pace, high engagement environment with extraordinary desire to innovate. You will be on the front line working closely with leadership to be able to provide hands-on and strategic input, insight, and advice with respect to employee relations, coaching/development, compensation, conflict management, organizational development, training and more. Speaking up and driving initiatives forward despite any unexpected roadblocks is a must. About The Team Recruiting and Human Resources are core functions that are fundamental to building and growing great teams. We are champions of promoting an environment that lives by the Outreach values. If you want to be part of fostering and owning employee experience and culture, and assisting internal customers with growing their teams, then this is the place for you. Your Daily Adventures Will Include Collaborate with Product and Engineering business leadership, Director of HR, and broader HR team to establish HR plans and solutions to achieve strategic business initiatives and deliver resultsPartner with Product and Engineering leaders at multiple levels and their teams to strategize, design, brainstorm, develop, and execute HR strategies and activities that champion growth, innovation and organizational effectiveness. This includes designing, building and implementing programs, processes and tools to help set managers and employees up for successAssess the HR needs in areas such as performance management, employee relations, compensation, career development and leadershipSupport the analysis and facilitation of leadership and cultural initiatives. Use influence and coaching skills to cultivate a culture that reflects our core valuesAssess employee development needs and make recommendations for appropriate solutionsOffer thought leadership regarding organizational and people related strategy and executionProvide timely information and/or education for all levels of the organization on HR issuesParticipate in the continual development of HR programs, such as recruiting, retention, compensation, benefits, and L&DCollaborate with HR team to champion and accelerate a culture of excellence in which people feel engaged, accountable and inspired to deliver top business resultsDevelop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfactionLead core HR processes across Prodgineering (performance calibration, compensation cycle, promotions)Educate team members on compensation practices including compensation, performance feedback, performance calibration and career transitions Basic Qualifications 7+ years of HR-related experience in a fast-paced, start-up environmentBachelor's degreeYou have the ability to achieve results in a fast-paced environment and navigate leaders through a variety of organizational changesKnowledge of HR policies, procedures, compliance and practices and experience in developing, executing and maintaining HR projects and programsDemonstrated analytical thinking, problem solving and decision making skillsAbility to listen and understand the needs of the employees, together with those of the companyAbility to stylistically adapt communication based on audienceStrong negotiation and conflict resolution skills as well as excellent interpersonal and coaching skillsYou have demonstrated an ability to practice a high level of confidentialityExperience with HRIS systems (ADP) preferredYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Outreach Seattle, WA
Dec 06, 2019
The Role The Outreach product philosophy is to focus on what makes our end users, sales professionals, wildly successful. Outreach is seeking an experienced design leader to help scale our product design and user research practices to deliver useful and elegant workflow, automation and analytics solutions to Outreach users. This is a role for a builder who is excited by the opportunity to set design vision, grow a team, implement product design best practices and take delight in the success of our customers. Outreach Dribble: https://dribbble.com/outreach Your Daily Adventures Will Include Own the user experience and information architecture vision & strategy for Outreach productsProvide guidance, creative direction, and career mentorship to the product design teamEnsure appropriate and actionable User Research is being conducted across all phases of the product development cycleRecruit, build, lead, grow, and retain a diverse and inclusive team of product designers, user researchers and leadersBuild out practices, rituals and culture within Product Design in context of broader product development teams.Champion ongoing improvements by considering market analysis, customer feedback, site metrics, and usability findingsOwn the end-to-end product design processes of the team, and how they integrate with other parts of the organization – including PM/engineering, but also our customer-facing teams.Build long term strategies around mobile design/experienceInfuse the business’ culture with design thinking. Champion new, creative exercises and processes to help employees in any department have a deeper understanding of our users, and how we can positively impact them.Work in a fast-paced high growth company whose customers genuinely love the product. Basic Qualifications 8+ years of experience leading multidisciplinary design teams at user-focused technology, media, or enterprise companiesDemonstrable success in creating, launching, scaling, and maintaining digital products.A passion for design and design tools.Excellent verbal, written, and visual/presentational skills. Ability to speak the language of business and design simultaneously, while being able to effectively communicate with a variety of audiences.A proven track record of hiring diverse teams, developing talent, and leading with positivity and inspiration.An understanding of when and why to apply quantitative and qualitative user research to ensure the best product and design decisions are being made. Experience building design strategy for mobileAbility to do work in an environment where product design is empowered by senior leadership to make a difference in a fast-paced high growth company whose customers genuinely love the product.Strong practical knowledge of user-centered design methodologies and usability principles.
Outreach Seattle, WA
Dec 05, 2019
The Role Outreach is transforming how companies engage with their customers. As Senior Product Manager - Meetings, you drive strategy and execution on product capabilities that are central to how Outreach customers use the product. Outreach is in a hyper-growth stage, and looking for product leaders who thrive in an entrepreneurial environment, bring proven best practices that lead to quality outcomes, and are excited to join one of the fastest-growing SaaS companies in a role with real impact. Responsibilities: -Driving the meeting experience area for Outreach - defining the vision, strategy, and roadmap for the area -Partnering with design and engineering to build a differentiated, intelligent meeting experience for customer reps. -Own the core metrics for the area - users, usage, customer satisfaction, and revenue -Lead product discovery and roadmap sessions with key prospects and customers -Partner with product marketing to develop enablement and positioning collateral to share the PM team’s work with the world Requirements: 8+ years of experience building great software, including responsibilities driving prioritization, trade-offs, and timelines.Experience building experiences that are useful and delightfulExperience with AI and ML, preferably in the communications spaceAbility to define long-term business strategy, and drive impact on short-term product goalsSelf-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.Deep understanding of customer needs, and strong motivation to tackle their problemsDemonstrated technical proficiency and effectiveness working closely with engineersStrong skills around cross-functional collaboration, influence, and communicationAbility to achieve clarity and drive focus in complex domainsStrong analytical abilities and prior experience with building business cases, data analysis, and problem-solving.Bachelor's degree; MBA or related graduate degree preferred
Outreach Seattle, WA
Dec 05, 2019
The Role As a Corporate Account Executive, you will be responsible for overseeing the success plan in a specific sales geo-territory. This will include managing a territory's deal cycles from generation through to close, and it will include strategizing with the Sales Development Representatives and Solution Consultants assigned to that territory. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As a Corporate Account Executive, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful. Your Daily Adventures Will Include Build and manage a territory planResearch and target relevant companies using the latest prospecting toolsLearn and demonstrate the Outreach platform to new prospective customersWork full cycle deals from demo complete to closeNegotiate contractsOnce landed successfully expand to other divisions within the companyLive and breathe the corporate values fueling our success and make us who we are Basic Qualifications 4 years or more of sales experience, preferably in an entrepreneurial SaaS environmentProven success in closing deal sizes at or above 100kConsistent track record of hitting goal and numbersPossess an understanding of SaaS financial metricsWillingness to learn in a high-paced sales environmentAbility to embrace feedback and hold yourself accountableThe ability to learn technology basics and apply them to business situations.Demonstrated, proven success in lead generation, prospecting, contract negotiation and closing customersProven ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistent.Expert level pipeline managementExperience leveraging Salesforce.comExperience selling to Corporate Accounts
Outreach Seattle, WA
Dec 05, 2019
The Role Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country.  As a leader in the industry, we expect the Sr. Manager of Sales Operations to deliver scalable solutions and measurable productivity gains for our revenue teams (Sales Development, Sales and Success). Your success will be measured by the overall business impact as well as the effectiveness and efficiency of our operations processes, platforms, and tools. This is a people management position where you work cross-functionally to design, implement and monitor new/improved processes in our systems and optimize our GTM model, as well as producing data insights and working with our enablement team to implement change. We are looking for someone who passionately understands sales and customer success motions in SaaS, understands CRM systems and related tools, is highly analytical and creative in scalable problem solving, and has a bias for action and outcomes. This position is based in Seattle, reports to the VP of Revenue Operations and is characterized by the following responsibilities: Driving the design and implementation of new/improved business processes through creative and scalable CRM configurations supporting the full funnel - must be able to coordinate across teams to align operations toward business goals and objectivesPartnering with Sales, Customer Success, and Finance teams to deliver business insights and improve operational components (e.g. pipeline management and forecasting) related to landing new logos, expanding existing accounts and retention across all customer segmentsContinuously evolve and scale our quote-to-cash process by exploring and implementing efficiencies, in close collaboration with Finance and Legal teamsDriving for process improvement, adoption, and effectiveness at each and every level of the organizationCreating and maintaining (in coordination with our enablement team) procedural documentation, ensuring stakeholders in the field and executives are provided with clear, concise data and recommendationsCommunicating and coordinating with other teams and business leaders to ensure appropriate integration and adoption of processes across the revenue organizationEngaging key stakeholders (executive team, sales, success, marketing, finance, IT, product, etc.) for timely and meaningful feedback to leverage information for better process and system adoption and enhancements Basic Qualifications 7+ years in a Business/Sales/Success Operations role or similar role with solid project management experienceSolid understanding of the tech industry and GTM models in the SaaS worldPossess demonstrable change management and empathetic people leadership skillsDemonstrable knowledge and understanding of sales and customer success disciplines and associated strategiesSolid functional understanding of CRM (salesforce.com) including integration with other business systems (e.g. subscription mgmt with Zuora, forecasting tools, enablement platforms, etc…), governance and data strategiesStrong experience working with salesforce.com including the creation and maintenance of dashboards, list views, and reportsExcellent analytical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutionsOutstanding project management and communication skills (ideally PMP certified), ability to design, develop and deliver fully executed projects, programs, and resourcesSolid verbal and written presentation, communication and influencing skills, ability to work across diverse approaches and backgroundsVery strong problem solving, analytical and troubleshooting skills with the ability to exercise leadership judgmentPossess strong strategic thinking and can look ahead and respond proactivelyCommitment to see things through toward actionable outcomes and resultsAbility to work in a high growth matrix environment with a strong focus to create broad buy-inA team player, capable of high performance and flexibility in a fast-paced environmentAbility to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
Outreach Seattle, WA
Dec 04, 2019
We are looking for a highly organized, detail-oriented, strategic leader with an audience-first mindset for the role of Director, Content Marketing. The ideal candidate is a creative marketing professional and an expert in developing highly engaging, shareable, evergreen content that drives new leads and accelerates pipeline. This person will be responsible for supporting cross-functional initiatives and producing many different types of content including podcast interview scripts, blog posts, webinars, ebooks, and much more. Your Daily Adventures Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties including blog posts, whitepapers, ebooks, reports, webinars, infographics, podcasts, and more Lead the Sales Engagement Podcast including content creation, hosting, choosing and coordinating guest speakers, managing publishing schedule Work cross-functionally with demand gen and product marketing to drive marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content Manage all creative resources including designers, writers, and additional supporting contractors; delegate tasks and ensure deadlines are met Manage SEO initiatives including content categorization and structure, content development, distribution and measurement Develop editorial governance to ensure content is consistent with brand voice, style, and tone Collaborate with product marketers, sales professionals, external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience Monitor, track, and document content results; analyze data to determine impact on revenue  Qualifications 8+ years of proven experience in Content Marketing or related field 4+ years of direct management experience (full-time and/or contractors) Advanced understanding of the Outreach product, audience and TAM; experience in sales and/or producing sales content is a must Proficiency in MS Office, Craft, WordPress or other Content Management Software Hands-on experience with SEO and web traffic metrics, social media platforms BS degree in Marketing, Journalism or relevant field Impeccable organization and project management skills with the ability to work on multiple projects with many stakeholders. Advanced written and oral presentation skills with experience working with business leadership 
Outreach Seattle, WA
Dec 04, 2019
The Role Outreach is a Seattle-based market leader in the sales engagement space with a $1.1B valuation, 350%+ growth in recurring revenue and technology that is years ahead of the competition.  We are searching for an exceptional ExecutiveAssistant to be a partner to our passionate CEO as we drive through hyper growth. If you thrive in fast-paced environments, are a chronic problem solver, love to collaborate with super smart people and are passionate about  finding order in what others see as chaos - please read on!  Your Daily Adventures Will Include Manage daily calendars and executive travel - solving complex scheduling situations in a collaborative and team-oriented mannerCommunicate directly and on behalf of the CEO to both internal and external VIP stakeholders including customers, board members, executive staff and company-wide communicationsOrchestrate meetings, events and activities into an executive leadership team rhythm that aligns with the CEO's most critical business prioritiesExecute special projects and orchestrate events, effectively partnering with cross-functional teams and managing deadline pressures while providing proactive updatesAct as an effective barometer for incoming issues to determine levels of urgency and the appropriate courses of action in collaboration with other EA's and executive staffPrioritize conflicting needs while handling matters expeditiously with proactive follow throughBuild strong relationships to establish and maintain credibility, trust and confidence with executive staff and peers Basic Qualifications Minimum of 10 years experience as an ExecutiveAssistant, with at least 3 years supporting the CEO3+ years EA experience in a high-growth start up environmentProven problem-solving ability in highly collaborative environmentsExceptional written and verbal communication skillsDemonstrated ability to influence outcomes while handling confidential and sensitive situations with discretion and graceExceptional organizational aptitude and detail orientationProficiency in productivity tech stack to include MS Office, G-Suite, teleconferencing applications, expense management and HR/Recruiting systemsBA / BS degree or equivalent experience
Outreach Seattle, WA
Dec 04, 2019
The Role The Outreach Training Team serves its customers through a variety of experiences, so the ideal candidate will have an understanding of both Virtual Instructor-Led and On-Site Classroom experiences. The Training Manager is tasked with operationalizing Outreach’s Instructor-Led Training program to deliver the best-in-class training experiences for our customers.  The ideal candidate will have a consultative mindset with background and experience in delivering training for software-based products. They will partner with the Customer Success and Professional Services teams to deliver instructor-led training offerings.  Additionally, they will be quick to help advise customers on how best to leverage our training services to enable their teams. Success will be measured via Customer sentiment and through meeting the needs of both the Customer Success and Professional Services teams. Training should be delivered on a timely basis at a high level of quality.  This role reports to the Sr. Manager of the Customer Education team. Your Daily Adventures Will Include Managing day-to-day training operationsCollaborating with Customer Success and Professional Services to deliver training in all phases of the Post-Sales lifecycleConsulting with Customer-based Enablement teams on how to best enable their teamsMonitoring resources to ensure training capability grows with demandHiring / Onboarding (Training) new team members as neededEngaging Partner Training Services to help scale training offeringsMentoring and Coaching team members Partnering with Instructional Designers to develop new training material and enhance existing content (such as a Train the Trainer program)Implementing tools and methodologies to streamline intake and deliveryGathering activity data, such as feedback and attendance Monitoring and Reporting on training activities to leadershipWorking with the Sr. Manager of Education and Finance to develop and monitor financial metrics for spend pertaining to training engagements and analysis as well as key forecasting models and annual budgets Basic Qualifications 5+ years managing fast-paced, Enterprise Training teamsBachelor Degree and/or equivalent, professional training, and/or certificationsExperience in using data to develop programs and measure execution and effectiveness of training programsStrong empathy for customersExperience driving a revenue-driven businessExcellent communication skills, both written and verbal, as well as excellent organizational skillsSkilled at cross-department collaboration Ability to grow, coach, and mentor employeesYou embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion Preferred Qualifications Knowledge and understanding of Sales as a disciplineAptitude and passion for technology and software products/platforms
Outreach Seattle, WA
Dec 04, 2019
The Role As an Outreach Training Specialist, your goal is simple:  Educate and Onboard Outreach Customers.   In this position you will work from our Seattle office, providing world-class Virtual training experiences for customers of all sizes and industries. The Training Specialist role at Outreach carries an incredible amount of responsibility with their delivery and product knowledge impacting each and every customer. Internally, their impact will be felt company-wide through reducing support tickets, reducing time-to-value, reducing customer calls, and allowing Customer Success Managers and Engagement Managers to have more strategic conversations with customers while increasing adoption and customer love. The team member we choose will work relentlessly with our teams and clients to solve problems, educate, and generate customer sales excellence. About the Team The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows.  We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work. Your Daily Adventures Will Include Review and respond to incoming requests for trainingCollaborate with Outreach Customer Success and Customer Engagement teams to understand specific requirements for training engagements  Deliver Individualized (Account-based) Virtual Instructor-Led Training (VILT) Work with the Instructional Design team to scale existing training to a public (group) audience on a weekly schedule Collaborate with the Instructional Design team to test and refine new materialActively and continuously learn about product functionality, workflows, and Best Practices On a limited, as-needed basis, help deliver on-site Instructor-Led (ILT) training sessions  Basic Qualifications 1+ years experience working at a fast paced Software-as-a-Service (SaaS) companyExperience facilitating virtual and live classroom learning experiencesConsultative mindset with the ability to engage a group Preferred Qualifications Experience delivering training to customers Experience working with a Sales Engagement PlatformExperience in Customer Success, Education/Enablement, Sales, and/or Professional ServicesExperience with training large, Enterprise-scale customers 
Outreach Seattle, WA
Dec 04, 2019
Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Content Manager, Field Enablement to build out a world-class field content management strategy to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact. Your success will be measured by the overall business impact of our content assets in the context of our field enablement programs,  feedback from key stakeholders and deployment of a strategic and data-driven content framework. This position is based in Seattle, reports to the Field Enablement Lead and is characterized by the following responsibilities: Assess and thoroughly understand the current content gaps across all revenue team roles (sales development, sales, customer success) Assess and understand current usage/leverage of content assets and evolve into a modern, audience-focused content strategy Partner with Sales, Marketing, Customer Success and Revenue Operations to build out highly scalable content management workflow Implement a modern, audience-targeted communications program to optimize reception and relevancy of enablement communicationsDesign a content review process to monitor the effectiveness and quality of the enablement content across roles and platformsOversee best practices for internal documentation creation and reviewIdentify metrics of success for content management efforts that can be shared with key stakeholdersDevelop online training courses and support materials for internal tools like Confluence, Showpad, and Slack Qualifications Bachelor’s degree in communications, marketing, business, or equivalent experience. Minimum of 3+ years of content management experience in SaaS organizations with increasing influence and responsibility. Startup experience a plus.Minimum of 3+ years of info management or content management tools administration experience (Confluence preferred)Minimum of 3+ years developing content for LMS and related toolsSuccessful history of customer first, result-orientation and ownershipExceptional communication skills and successful history of cross-functional collaborationFlexibility and ability to adjust on the fly to new business demands and changing environments.Experience in fast-paced environments managing content for customer-facing teams.
Outreach Seattle, WA
Dec 04, 2019
As the JIRA Administrator, you will be responsible for ensuring that JIRA is running and performing optimally at all times. You will be a crucial partner and SME working to align JIRA to our SDLC and best practices for running Agile and non-Agile projects. You will also be working with various users of the system on front-end configurations and support. This role works with and reports into our IT organization and will partner with multiple teams across the company. Your Daily Adventures Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons (Tempo Timesheets, Wrike, Slack)Create new accounts, manage permissions, and build dashboardsCreating and maintaining data structuresExperience training teams on the Atlassian suite of productsConfigure metrics, dashboards, reports, and advanced filters in JIRA/eazyBI/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reportsKnowledgeable of 3rd party JIRA integration and plug-insResearch and provide recommendations on Atlassian products & plug-ins to support project objectivesDocument and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the businessProvide recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian SuiteRecommend, design, and develop the JIRA/Confluence framework for managing and reporting on Agile and Non-Agile projectsCreate and maintain Confluence site structure to meet growing project needsMaintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration, and logsCreate and maintain a governance plan for JIRA and ConfluenceCreate and maintain detailed technical and user-facing documentation Basic Qualifications 4+ years of experience with configuration and administration of Atlassian Products such as JIRA Core, JIRA Software, Confluence, and key 3rd-party add-onsExtensive experience with Atlassian cloudExperience with SDLC, ITIL, and Agile FrameworksExperience in administering, customizing JIRA projects, and performing migrationsAbility to create complex JIRA workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, and permission and notification schemesFluency in Confluence including security, spaces, design, and integration with JIRAStrong proficiency in data analytics, data integrity, critical thinking, and problem-solvingAbility to effectively prioritize work, troubleshoots issues, and complete tasks on timeAbility to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethicExcellent communication & interpersonal skillsAtlassian Certification in JIRA is strongly preferred
Outreach Seattle, WA
Dec 04, 2019
We are seeking customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform.  Reporting to the Premier Support Manager, this individual will work closely with customers in the Premier Support program, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and premium support services.  This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success. Job Responsibilities Support and maintain customers who have implemented Outreach, responding to and resolving customer issues in a timely fashion.Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.Provide operational and technical support to technical field delivery personnel.Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.Use your business and technical analysis skills to solve complex issues and promote best practicesWork with the product management and development organizations to channel client feedback and solutions into future releases of the Outreach product suite.Collaborate with other departments in the company to achieve customer satisfaction.Provide end user training as appropriate. General Skills Strong analytical and problem solving skills.Strong interpersonal skills - we work with people first and problems secondSelf-starter – able to come up to speed on complex, difficult concepts with minimal assistance.Ability to quickly context-switch between multiple complex work streams.Leverage domain knowledge and deep product skills to quickly gain an understanding of the intent of a delivered solution.Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.Client-focused attitude — a customer advocate.Team player with solid communication and presentation skills.Competent with packaged application software implementation practices.Highly entrepreneurial with a strong passion, urgency, energy, dedication, and an unrelenting drive to succeed Business Domain Focus Basic understanding of general sales workflows with regards to SFDC and how sales people use SFDC to function.Working knowledge of SFDC Basic Qualifications 5+ yrs of technical support, system implementation or SI consulting experienceBachelor's degree in engineering, computer science, MIS, finance or equivalentThis position will be based in our office in Seattle, WA
Outreach Seattle, WA
Dec 03, 2019
Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user’s visibility is improved into what really drives results.  Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to execute a repeatable playbook, drive collaboration between sales and marketing, and deliver higher revenue per sales rep. Your Daily Adventures Provide oversight into our day-to-day Pardot management— from creating and managing our email calendar programs, landing pages, campaigns & nurture programsOversee email marketing testing strategy and optimizations in order to increase funnel efficiencies and conversion ratesSupport the evaluation and optimization of our marketing tech stack Manage our direct mail program: From ideation, creation, warehouse management, reporting, and sales enablementBuild basic marketing analytics reporting needs and provide insights for the greater marketing team Ensure processes and best practices are in place to maintain the integrity and quality of our database and campaign listsManage and optimize database segmentations to accurately categorize 1M+ recordsProvide leadership in defining, mapping and documenting key marketing processesTroubleshoot and QA campaigns, workflows, data issues, and other key marketing ops functionsQuickly implement projects involving diverse & complex data relationships Qualifications 2-4 years experience in marketing automation, preferably familiar with PardotExperience in B2B marketing and working with sales teamsStrong analytical skills and ability to understand complex data sets Proficient user of Salesforce, familiarity with automation rules and triggers a plusProficient user of Excel and other data analysis toolsGo Getter: you’re eager, resourceful, and constantly put your problem solving skills to the test. Tech Savvy: you utilize the latest tools to make your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to make historyQuick: energetic is your baseline and you’re a fast learner. You get excited about and love solving puzzles and take pride in your workTeam Player: you strive for greatness, and know that teamwork is the way to get there. You’re a natural leader, and see yourself growing as our team expands BA/BS degree preferred We offer The ability to work from San Francisco, Seattle or RemoteCompetitive compensation Amazing benefits and perks Working for a late stage start up will offer you the opportunity to work with every level of the company!
Outreach Seattle, WA
Dec 03, 2019
The Role As a Strategic Account Executive, you will be responsible for planning and executing new customer acquisition efforts as well as existing customer account management functions. This will include working with SDRs to source opportunities, managing deal cycles from generation through to close, and managing expansion and renewal cycles.  A key part of the role is strategizing with the Sales Development Representatives, Solution Consultants, Customer Engagement Managers and Customer Success resources assigned to that territory. You will be the primary point of customer contact and have the responsibility of coordinating the necessary Outreach resources to make each customer successful. As a Strategic Account Executive, you will be accountable for developing and executing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.  Your Daily Adventures Will Include Build and manage a territory planResearch and target relevant companies using the latest prospecting toolsBuild and execute account plans; coordinate and deploy Outreach resources to accomplish these plansSource, manage and close deal cycles from start to finishNegotiate contractsOnce landed successfully expand to other divisions within the companyLive and breathe the corporate values fueling our success and make us who we are Basic Qualifications 8 years or more of sales experience, with 4 of those years in an enterprise SaaS environment.Proven success in closing deal sizes at or above $250k.Consistent track record of hitting goal and numbers.Possess an understanding of SaaS financial metrics.Willingness to learn in a high-paced sales environment.Ability to embrace feedback and hold yourself accountable.The ability to learn technology basics and apply them to business situations.Demonstrated, proven success in lead generation, prospecting, contract negotiation and closing customers.Proven ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistent.Expert level pipeline managementExperience leveraging Salesforce.comExperience selling to Fortune 500 Accounts
Outreach London, UK
Dec 02, 2019
Role As a Corporate Account Executive, you will be responsible for overseeing the success plan in a specific sales geo-territory. This will include managing a territory's deal cycles from generation through to close, and it will include strategising with the Sales Development Representatives and Solution Consultants assigned to your territory. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As a Corporate Account Executive, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful. Your Daily Adventures Will Include Build and manage a territory planResearch and target relevant companies using the latest prospecting toolsLearn and demonstrate the Outreach platform to new prospective customersWork full cycle deals from demo complete to closeNegotiate contractsOnce landed successfully expand to other divisions within the companyLive and breathe the corporate values fueling our success and make us who we are Basic Qualifications 5 years or more of sales experience, preferably in an entrepreneurial SaaS environmentProven success in closing deal sizes at or above $100kConsistent track record of hitting goal and numbersPrior Enterprise Sales Experience running a “Solution Sales” or “Consultative Sales” process Preferred Qualifications Demonstrated, proven success in lead generation, prospecting, contract negotiation and closing customersExcellent speaking and presentations skills combined with an impressive savviness for networking within complex business structuresPossess an understanding of SaaS financial metricsWillingness to learn in a high-paced sales environmentAbility to embrace feedback and hold yourself accountableCreative thinking and versatility in sales approachSuperb writing skills and follow-through on internal and external communicationsIndividuals who self-start, go-get, and own their results who also work autonomously and manage their time responsiblyProven ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistentExpert level pipeline managementExperience leveraging Salesforce.comExperience selling to Corporate Accounts, calling on accounts with between 500 and 3,000 employees
Outreach New York, NY
Dec 02, 2019
Role As an Enterprise Account Executive, you will be responsible for overseeing the success plan in a specific sales geo-territory. This will include managing a territory's deal cycles from generation through to close, and it will include strategizing with the Sales Development Representatives and Solution Consultants assigned to that territory. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As an Enterprise Account Executive, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful. Your Daily Adventures Build and manage an enterprise territory planResearch and target relevant companies using the latest prospecting toolsLearn and demonstrate the Outreach platform to new prospective customersWork full cycle deals from demo complete to closeNegotiate contractsOnce landed successfully expand to other divisions within the companyLive and breathe the corporate values fueling our success and make us who we are Basic Qualifications 8 years or more of sales experience, preferably in an entrepreneurial SaaS environmentProven success in closing deal sizes at or above $250kConsistent track record of hitting goal and numbersPossess an understanding of SaaS financial metricsWillingness to learn in a high-paced sales environmentAbility to embrace feedback and hold yourself accountableThe ability to learn technology basics and apply them to business situationsDemonstrated, proven success in lead generation, prospecting, contract negotiation and closing customersProven ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistent.Expert level pipeline managementExperience leveraging Salesforce.comExperience selling to Corporate Accounts