Robinhood

Robinhood Menlo Park, CA
Aug 17, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role: Robinhood is seeking to hire a Business Manager to join its operations team. Reporting to the Head of Business, the Business Manager will be responsible for furthering strategic and operational initiatives at Robinhood. As our Business Manager: Shape strategic focus and operational approach for new business initiatives Establish new vendor relationships and negotiate contract terms Create operational implementation plans to support new product features Manage process, deadlines and deliverables for key cross-functional projects Analyze current business lines and identify new strategic opportunities Develop and manage relationships with prospective partners Build business models and forecast operational performance metrics Some things we consider critical to being our Business Manager: Bachelor’s degree in Business, Economics, or Computer Science 3+ years experience in strategy and operations in the technology or financial services industry, management consulting, or product management Exceptional interpersonal skills and ability to develop strong working relationships Deep knowledge of online business models and consumer technology Resourceful, persistent and ability to thrive in fast paced, entrepreneurial environment Demonstrated ability to identify and prioritize key initiatives and related tasks Exceptional written and communication skills  MBA or CFA a plus Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Please do not forward resumes to any person or email address at Robinhood prior to obtaining a signed agreement from Recruiting/HR. Robinhood is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent without an agreement in place will be considered your company's gift to Robinhood and may be forwarded to our recruiters for their attention.
Robinhood Menlo Park, CA
Aug 17, 2019
Robinhood is democratizing our financial system. We offer commission-free investing in stocks, ETFs, options, and cryptocurrencies. Robinhood Financial, our broker-dealer, is a fast-growing brokerage with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). We’re backed with $539 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $5.6 billion. Robinhood is based in Menlo Park, California, and Lake Mary, Florida. About the Role:  Data engineers are the central node to every team within Robinhood. As a Data Engineer, you’ll be interfacing with UX researchers to gain insight, Ops engineers to ensure successful deployments, and Data Scientists to advance our product utilizing machine intelligence.   Every decision made at Robinhood is backed by data; our company trajectory is defined by the systems, tools, and analytics powered by our exceptional team. We integrate multifaceted data streams such as rapidly changing market data, user data based on app activity, and brokerage operations data to perfect our processes and workflows.  As a Data Engineer you'll: Productionize machine learning algorithms, augment data scientists to make the Robinhood products smarter Build robust distributed systems to process large scale data streams into useful applications Engineer fast, real-time data pipelines to process data from across the financial markets and our internal event streams Implement risk monitoring systems to improve tracking and mitigation of several risks including money laundering, financial fraud and margin exposure Work closely with data scientists and collaborate with back-end, front-end engineers to build products for gathering timely insights about customer behavior, etc Create monitoring systems to track of the quality of data and the health of our systems Technologies we use: Airflow Celery ~ Written by our very own Ask Solem Elasticsearch, Logstash, Kibana (ELK) Kafka Redis Redshift + AWS Suite Zookeeper Consul   Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 15, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role We are looking for creative and data driven Talent Brand Manager to inspire and attract the world’s greatest minds to join Robinhood. The ideal candidate is a natural born storyteller with a passion for crafting memorable and delightful candidate experiences at every stage of the process—beginning with our talent brand strategy. You would be the first hire on the team, and would have the opportunity to grow and work on a wide range of initiatives—some of which aren’t yet well-defined. As a Talent Brand Manager you'll: Act as an employer brand subject-matter-expert to the business to develop, test and validate your ideas and launch new creative, initiatives about our employer brand Proactively develop new ideas to help us create stellar, memorable moments that inspire the next generation of Robinhood employees Build relationships with Marketing and Communications to gain visibility of upcoming campaigns and sponsorships that we can leverage for employer brand purposes Partner with the Head of Recruiting to build and implement global employer strategies that align to our company, recruiting, and diversity & inclusion goals Create strategies that delight, inspire, and build brand awareness, as well as identify events to build strategic partnerships with select organizations Some things we consider critical to being a Talent Brand Manager: Bachelor's degree with 3+ years working in employment brand Excellent written and verbal communication skills Previous start-up experience preferred; If no start-up experience, then at a minimum must have worked at tech companies Ability to thrive in a fast paced environment, you embrace ambiguity and enjoy organized chaos Scrappy and resourceful with minimal to no guidance You can think on your feet, but have enough humility to ask questions Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 13, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role We're looking for an exceptional Head of Learning & Development to build the foundations of learning ecosystems at Robinhood. You'll help our talent achieve their full potential, and will develop employees, managers, and leaders. You will be responsible for setting Robinhood's learning agenda and strategy, and help continuously improve how we grow talent. You will assess the company's learning needs, prioritize the biggest opportunities, and deliver learning and development programs to help us scale. You'll partner closely with functional People Partners and our business leaders to design and deliver learning initiatives, conduct frequent user research, and measure impact. You'll drive the company-wide growth mindset that fuels our mission. As our Head of Learning & Development, you'll: Set Robinhood's company-wide learning & development strategy to help us make better decisions about our talent and anticipate growth needs Conduct needs analyses and build foundational learning systems to develop our employees, managers, and leaders Drive the most impactful learning initiatives (e.g. upgrading onboarding experience) to invest in values and behaviors that accelerate our company effectiveness Bring a rigorous approach, informed by results-oriented research and methods, to drive change that last Empower employees to feel ownership over their careers, and to feel connected to resources to help them learn and grow Objectively assess the impact and effectiveness of learning systems Some things we consider critical to being our Head of Learning & Development: 7+ years of progressive impact in learning & development, organizational development, manager training, employee education, onboarding, coaching, leadership development, performance management, talent management, or similar areas Expertise building and scaling learning initiatives in a high growth, rapidly adapting environment Experience deciding how best to resource learning initiatives, drawing from a mix of external vendors, consultants, internal experts, learning management systems, and bespoke company trainings Demonstrated ability to apply experience and learning theory in a practical manner, optimized for maximized learning effectiveness Presentation and trust-building skills to influence change and engage audiences of all levels BA or MA in organizational development, learning, management, human resources, or related fields, or equivalent experience Expertise in instructional design, learning content development, or behavioral change practices Note to Recruiters and Placement Agencies:  Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 13, 2019
About the company  Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency* trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood* is based in Menlo Park, California, and Lake Mary, Florida.  *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Fee Schedule at https://about.Robinhood.com/legal. Robinhood Crypto is not a member of FINRA or SIPC. Cryptocurrencies are not stocks and your cryptocurrency investments are not protected by either FDIC or SIPC insurance. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Crypto, LLC, and Robinhood International, Ltd.   About the role We’re looking for a friendly and highly organized real estate coordinator who will support the real estate team in tracking and managing real estate initiatives. As a member of the Real Estate and expansion team, you will be responsible for end-to-end program management, budget management and requirement analysis. You will work alongside your manager to successfully create, maintain and grow the real estate team and their initiatives. You will be involved in all expansion initiatives, including occasional travel.  In this role you will: Identify, create and implement processes, procedures and solutions as they relate to new and current office locations  Work alongside our internal and external real estate teams to track progress, budget and overall status of Robinhood’s current and potential office locations.  Work closely with multi-functional business partners to document system needs as pertaining to real estate transactions and office build outs Lead day-to-day aspects of the project and its scope, including scheduling tours, site visits and meetings  Work with procurement teams to ensure the right vendor is selected and equipment sourcing needs are met. Define timelines and scope in collaboration with  internal and external teams  Diligently source, track communicate with the right vendor and their perspective projects Communicate with the property managers, real estate brokers and construction teams  Take notes in negotiations, while maintaining a high level of confidentiality. Be a part of the decision making process in creating and cultivating an amazing workplace for our employees Partner with the office team to provide support and strategize on programs Some things we consider critical for this role: You’re an expert multi-tasker and show impeccable attention to detail You are a self starter, capable of responding quickly to change, and is willing to learn new technologies and processes. Exceptional organizational and time management skills, with the proven ability to take ownership of multiple projects.  Excellent communication and collaboration skills, while maintaining confidentiality at all times. Highly adaptable to change and ambiguity Ability to partner with multiple teams and a variety of functions Optimistic, reliable and flexible attitude – willingness to help out wherever necessary and to be part of a team in a fast-paced work environment! Requirements: 1- 3 years in corporate real estate environment or relevant experience in project management or administrative support Experience in the real estate or construction management industry preferred BS/BA degree not required but preferred Must be willing to travel   Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 10, 2019
Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida.   *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more.   Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role:  We are looking for experienced engineers to help detect and reduce risk to Robinhood. The ideal candidate is passionate about understanding the different risk vectors at a fast growing company and building engineering solutions to mitigate these risks. This team is part of the Data Team at Robinhood. In this role you will: Work with stakeholders across teams such as Finance, Market Operations, Fraud Operations and Compliance to understand the biggest risks to Robinhood Build real-time risk monitoring systems to mitigate the biggest risks to Robinhood. Work closely with Data Scientists to build statistical stress testing platforms to quantify risk exposure under various scenarios including black swan events. Work on our real-time fraud engine to keep bad actors out of Robinhood by using machine learning to quantify the riskiness of user actions on the Robinhood platform. Work closely with the fraud operations team to build tools to detect and investigate fraud rings. Some things we consider critical for this role: 4+ years of software engineering experience Familiarity with Kafka, Spark or other similar technologies Strong communication skills with both technical and non-technical audiences Passion for learning about the Financial Systems and owning projects end to end Some things that would be amazing to have for this role:  Experience in building Risk monitoring systems in the Financial Services industry  Deep knowledge of the financial industry and the various instruments such as equities, options etc Experience of building fraud detection and prevention systems Technologies we use: Airflow Faust ~ Built and open sourced by our team Kafka Redis InfluxDB Neo4j PostgreSQL Presto Spark Looker Grafana Zookeeper   ELK (Elasticsearch, Logstash, Kibana) Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 10, 2019
About The Company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About The Role Robinhood is committed to providing world class service to our customers. We are expanding our Customer Experience team rapidly to meet this commitment. We are looking for a Business Analyst to help us implement and manage our customer support system. This role will support the Customer Experience team by managing the customer support system, while also working closely with the engineering team to implement any new or enhanced features.  As a SFDC Business Analyst you'll: Partner with Customer Experience Leadership to define, improve, and maintain workflows, functions, and configurations within our Salesforce.com environment   Build reports and dashboards to present contact center metrics and drive improved levels of customer service Perform administration functions such as validation rules, user management, roles, hierarchy, approval workflows, record types Manage any change requests and rollouts of SFDC new feature release  Perform Root Cause and Corrective Action analysis for any system issue. Work closely with the engineering team to make system improvements Requirements: + 3 years of SFDC admin experience; certified SFDC admin preferred  Working experience in implementing Salesforce projects  Knowledge of call center operations and associated technologies Proficient in SQL, dashboarding tools, and Google Sheets Technical knowledge of databases, systems design, and programming is highly preferred, but not required Strong communication, presentation, documentation, and program management skills
Robinhood Menlo Park, CA
Aug 10, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free investing in stocks, ETFs, options, and cryptocurrencies. Robinhood Financial, our broker-dealer, is a fast-growing brokerage with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). We’re backed with $539 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $5.6 billion. Robinhood is based in Menlo Park, California, and Lake Mary, Florida. About the Role : You will join an expanding team which measures Robinhood’s end-to-end customer experience and benchmarks it to industry best practices. You will leverage data and competitive insights to present business recommendations in order to drive changes, to help solve customer issues, and eventually to achieve our vision: To democratize finance for all.  As a Benchmarking Analyst , you help contribute to programs that measure Robinhood’s end-to-end experience and help build out Robinhood’s Net Promoter System. You will be working with large amounts of data in conducting customer research and analysis. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges. You will help Robinhood continually raise the bar and help build upon our insane customer focus. You will use data to understand customer pain points and areas where Robinhood can improve, and help influence the company roadmap and strategy. The right candidate will be excited about the opportunity to be our Customer’s advocate and influence their experience with Robinhood! This role will report directly to the Head of Benchmarking.  Example Responsibilities Manage ambiguity: Understand complex business problems across the business and conduct analysis that identifies meaningful insights that help Robinhood improve and grow Customer Research and Analytics: Design, execute, and analyze customer research to measure drivers of loyalty and Net Promoter Score (NPS) and identify the right action items that need to be taken Data Management: Help build an infrastructure and data management process that will enable a scalable way to manage large sets of continuous data in order to analyze customer insights through quantitative and qualitative analysis, text analytics, and data visualization    Business Decision Support: Use customer feedback, marketplace research, and competitive insights to inform leadership team discussions and decision making  Some things we consider critical for this role: At least 5 years of experience or an equivalent combination of education and experience Robust quantitative and qualitative analytical skills using hard data and metrics, excellent attention to detail, and good business acumen  Have an ownership mentality, be creative/visionary, and know how to get things done Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situation Intermediate to advanced knowledge of SQL and basic knowledge of other programming languages (prior data mining experience a plus) Advanced knowledge of Excel is required, including use of lookups and pivot tables Knowledge of key customer experience metrics (e.g., NPS, etc) a plus Note to Recruiters and Placement Agencies : Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 10, 2019
Robinhood is democratizing our financial system. We offer commission-free investing in stocks, ETFs, options, and cryptocurrencies. Robinhood Financial, our broker-dealer, is a fast-growing brokerage with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). We’re backed with $539 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $5.6 billion. Robinhood is based in Menlo Park, California, and Lake Mary, Florida. About the Role You will join an expanding team which measures Robinhood’s end-to-end customer experience and benchmarks it to industry best practices. You will own studies that measure Robinhood’s experience and drive action across multiple product lines, partnering with senior business leaders to understand competitive trends and marketplace best practices. You will use customer insights to present business recommendations in order to influence changes, to help solve customer issues, and eventually to achieve our vision: To democratize finance for all.  As a Corporate Strategy Manager, Benchmarking , you own programs that measure Robinhood’s end-to-end experience and advocate on behalf of Robinhood’s customers. You will make a real impact on our customers from Day 1 and join a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges. You will help Robinhood continually raise the bar and help build upon our insane customer focus. You will use data to understand customer pain points and areas where Robinhood can improve, and help influence the company product roadmap and strategy. The right candidate will be excited about the opportunity to be a primary  customer advocate and influence their experience with Robinhood! This role will report directly to the Head of Benchmarking.  Example Responsibilities Manage ambiguity: Understand complex business problems across the business and conduct analysis that identifies meaningful insights that help Robinhood improve and grow. Program Management: Lead large and complex programs, including scope alignment with cross functional business leaders, design, data collection, data analysis, recommendations, and presenting results to senior leadership. Stakeholder Management: Build strong relationships with stakeholders to understand priorities, define  the roadmap and to collaborate and work with them on studies and actions that need to be taken to improve our customers experience and drive growth for Robinhood.  Build Industry and Marketplace Expertise: Become a go-to expert at Robinhood around industry trends, best practices, innovations, and competitive insights. Customer Research and Analytics: Design, execute, and analyze customer research to measure drivers of loyalty identify the right action items that need to be taken. Some things we consider critical for this role: At least 8+ years of experience or an equivalent combination of education and experience (MBA preferred) Robust quantitative and qualitative analytical skills using hard data and metrics, excellent attention to detail, and good business acumen  Have an ownership mentality, be creative/visionary, and know how to get things done Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situation Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions, with the ability to influence decision making.  Strong oral and written communication Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Please do not forward resumes to any person or email address at Robinhood prior to obtaining a signed agreement from Recruiting/HR. Robinhood is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent without an agreement in place will be considered your company's gift to Robinhood and may be forwarded to our recruiters for their attention.
Robinhood Menlo Park, CA
Aug 10, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016). Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role We are building a financial compliance team that will be responsible for establishing and maintaining the company’s financial and accounting compliance with the relevant compliance framework. As a team member, you will be responsible for evaluating risks, processes and controls; identifying and mitigating control gaps; partnering with business and IT teams to support the company’s growth and expansion; and ensuring the company’s compliance over financial reporting (ie. SOX 404) and certain other regulatory requirements. This position is located in Menlo Park, CA and reports directly to the Senior Manager of Financial Compliance. We’re looking for senior associate with industry experience with public companies, broker dealers, banking or other financial services companies. Responsibilities include: Participate in the initiative to establish and support the company’s SOX compliance framework including performing risk assessment, documenting walkthroughs and conducting tests of design and operational effectiveness for key business and IT processes and controls Assist in the annual and quarterly SOX 404 scoping, risk assessment, controls mapping and changes identification process Proactively interact with business and IT teams to gather information, identify gaps, resolve issues, and make recommendations for business and process improvements Assess new processes, or changes to existing processes to identify financial and operational risks before launch, providing recommendations for improvement Advocate for continuous improvement in our system of internal controls Basic Requirements Bachelor’s degree in a relevant field of study 4+ years of experience, including financial audit/attestation preferably in a Big Four firm or a public company’s internal audit/SOX function or a combination thereof Knowledge and experience in Internal Control over Financial Reporting, SOX 404 framework, and the corresponding documentation and testing Highly motivated and proactive with strong project management, organizational, oral and written communication skills Ability to partner with business and technology leaders to identify optimal solutions that resolve business process or technology control gaps Preferred Qualifications Master’s degree in a relevant field of study Familiarity with broker dealer industry and the Internal Control over Compliance (ICOC) framework CPA, CIA and CISA certifications
Robinhood Menlo Park, CA
Aug 10, 2019
Crypto Operations Lead Menlo Park, CA Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever. About the Role: The Crypto Operations Lead will manage Robinhood’s day-to-day crypto operations and assume the Chief Operating Officer title for the Robinhood Cryptocurrency entity. Responsibilities include driving operational process improvements, reducing operational risk and overseeing coin settlement. The Crypto Operations Lead will be part of the Operations organization and will be based in Menlo Park, CA. As our Crypto Operations Lead you’ll: Oversee day-to-day cryptocurrency operations, including USD and coin settlement with our venues Identify & manage initiatives to improve operational processes and reduce operational risk  Monitor operational and risk metrics and escalate potential issues or anomalies Support new crypto initiatives from an operational, risk, and compliance perspective Partner with our customer experience and content teams to continuously improve crypto related customer communications  Maintain desktop procedures to complement compliance written supervisory procedures Partner with treasury, operations, and security teams to minimize crypto risk  Work closely with fraud and compliance teams to execute a robust AML and KYC program related to crypto Test controls to ensure customers receive exceptional execution quality with venues Participate in Robinhood Crypto governance committees including a risk committee Some things we consider critical to being the Crypto Operations Lead: 5+ years operational, risk, or compliance experience, ideally in a financial services or tech company context Extensive experience creating, deploying, and automating operational systems and processes Ability to work with engineering and data for reporting and tooling Strong written and verbal communication skills Preferred qualifications: Bachelor’s degree in Business, Economics, Computer Science, or other Liberal Arts degree - MBA or JD a plus Strong understanding of blockchain technology and mechanics Cryptocurrency, foreign exchange, or securities market industry experience Regulatory and/or compliance experience (e.g. anti-money-laundering, KYC, state money transmission laws) Retail customer experience
Robinhood London, UK
Aug 09, 2019
About the Company Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally.  Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd.    About the Role The Operations Specialist sits within our Client Services operation. This role responds to a wide variety of inquiries that are escalated from other parts of the organisation. This role is expected to increase loyalty with every interaction.   As a Customer Operations Specialist you will: Handle escalated issues promptly using strong interpersonal skills in a professional manner via phone, email, and social channels. Managing customer issues/expectations in accordance with the process guide Defuse complicated or frustrating customer situations. Through conflict resolution create a positive customer experience. Quickly diagnose and provide a path to resolving inquiries Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles Research and resolution of our most complex issues Other responsibilities based on business and market conditions Some things we consider critical to being a great Customer Operations Specialist: Bachelor’s Degree or equivalent work experience 2+ years experience in a support/service role for a financial services company or technical support organisation Attention to detail, and the ability to manage changing priorities The ability to quickly defuse customer anxiety through exceptional customer service skills Ability to think critically and apply logical problem-solving skills to isolate and resolve issues in a timely manner Must be able to act independently and be self-motivated Strong written, verbal and organisation skills
Robinhood London, UK
Aug 09, 2019
About the Company Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally.  Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd.    About the role: Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product.  Working on the research team at Robinhood, you’ll help us systematically understand how people interact with financial products and how they think and feel about money.   As a User Experience Researcher, you will: Proactively and independently identify and articulate high-impact questions from a product or business perspective Have the skills to answer those questions, including strong command of a range of qualitative methods and comfort with quantitative methods - especially survey development and related data analysis Independently plan and lead research end to end, including strategic, foundational, iterative, and evaluative research Represent the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership Clearly communicate your research insights to the right people at the right time, ensuring that the team translate research findings to product and business impact Contribute to the development of a data-driven understanding of Robinhood users and potential users that has a long shelf life, serving as a framework for research, product design and development, marketing, and business going forward Some skills we consider critical to being a User Experience Researcher: A total of 6-8+ years of qualitative research experience. Research experience can either be industry-only, or a combination of industry experience and an advanced degree that includes having done research in an academic setting Advanced degree, either Masters or PhD, in one Human-Computer Interaction, Psychology, Behavioural Economics, Anthropology, Sociology, or similar A demonstrable record of applying your research skills to create product and business impact Strong work ethic, excellent organisation and communication skills Most importantly, love and care for your craft
Robinhood London, UK
Aug 09, 2019
About the Company Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally.  Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd.    About the Role In the UK, a lot of people don’t yet know about investing and very few people know how Robinhood can help them invest. You are here to change that. We're looking for our first Communications team member outside of the US, to design and build the UK communications strategy. This person will understand the pain-points of potential customers and develop communications strategies to overcome them, help shape Robinhood’s corporate and consumer narrative, highlight business momentum and build our consumer brand as we look to grow the UK business. Reporting into our UK President, you will set up and execute communications strategies for critical business announcements and milestones, establish our tone for various communications issues, and be a trusted leader within the company. This is a great opportunity to join a fast-growing company as the first communications person outside of the US. In this role, you’ll: Spend time talking to, and gathering data about our customers and potential partners, to inform your communications strategies Communicate closely with top business, technology, and financial media about our products and business  Collaborate with multiple teams across the company such as Product, Engineering, Legal, Compliance, People, and Marketing Be a trusted advisor to our UK President Strategically identify opportunities for the company to create or join public conversations to shape viewpoints Handle proactive and reactive communications around topics related to security, privacy, employment and culture, regulation, and more Develop communications plans around sensitive matters, and execute as needed Be a key partner to, and collaborator with the larger communications team, and support other announcements  Manage agency partners as needed Create communications materials (blog posts, messaging documents, statements, briefing materials, and more) Some things we consider critical to being a strong UK Communications candidate: 5-9 years of communications or public relations experience in-house or at a top agency Stellar written and verbal communication skills Existing relationships with technology and business press Ability to juggle multiple projects with different (and often changing) deadlines
Robinhood Menlo Park, CA
Aug 09, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the role Robinhood is seeking to expand its legal department to support the needs of its growing business operations. As the Legal Operations Manager, you will be responsible for contract administration, management of budget, legal technology solutions, and the oversight of paralegals. In addition, you will be responsible for creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal team. This role will work closely with stakeholders throughout the company to guide best practices, and ultimately ensure legal process fluidity. In this role you will: Identify opportunities to improve processes, share best practices, and improve efficiency with the legal teams organizational structure, systems and technologies Develop and implement legal team technology solutions (e.g., e-billing, contract and document management, approval workflow, e-signature, knowledge management, etc.) Implement and manage legal team metrics, benchmarking, and reporting Manage legal vendors (outside counsel and vendors) to optimize efficiency and reduce spend, while ensuring quality in services Develop and manage vendor cost reduction strategies, including fee arrangement negotiations, payment processes, and governance of billing guidelines Build strong relationships within the legal team, and other cross-functional stakeholders including Finance, IT, Admin, and People Strategically manage paralegals and their respective projects and workflow Lead and support various ad hoc projects within the legal team as needed Some things we consider critical for this role: B.A. or B.S. Degree 5+ years experience in the areas of legal operations or legal program management in-house or at a law firm. Experience with contract drafting and negotiation Experience managing a team including paralegals and analysts Experience building cross-functional company relationships Excellent business acumen, with verbal and written communication skills Ability to coordinate and effect change, and process improvements Ability to maintain discretion and manage confidential information Some things that would be amazing to have for this role:     Experience in developing and implementing legal team technology solutions (e.g., e-billing, contract and document management, approval workflow, knowledge management, etc.) Experience leading the build out of certain aspects of legal team technological infrastructure from its inception Experience in house within a hyper-growth company (preferably tech) in a legal operations lead role Proven ability to think ahead, engage proactively and take initiative Ability to influence others and to think creatively to develop solutions for a diverse range of complex issues. Excellent strategic thinking and tactical execution skills. Adept at managing multiple, complex priorities and balancing the needs of various stakeholders Ability to inspire and lead others to success and influence to high performance Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Aug 08, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role  In this role, you’ll serve as a subject matter expert on data privacy matters as a part of the Enterprise Risk team. This position will oversee organization-wide data governance activities and will drive improvements in the quality and management of sensitive data and information assets. The successful candidate will focus on establishing and ensuring adherence to an enterprise data governance framework for data policies, standards and practices to achieve the required level of consistency, quality and protection to meet overall business needs. This position is located in Menlo Park, CA and reports directly to the Head of Enterprise Risk. As an Enterprise Risk, Data Governance Lead you'll: Roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture Work with business partners to gather and understand functional requirements, develop complex queries and provide reports Oversee the implementation of the enterprise data governance roadmap, including strategic priorities for development of information-based capabilities Serve as a liaison between business and functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements Develop control structures within a simple environment to ensure the accuracy and quality of data through all upstream and downstream data channels Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes Ensure controls are in place over applications to ensure the data integrity by performing data integrity gap analysis Coordinate the resolution of data integrity gaps by working with the business owners and IT Some things we consider critical to being an Enterprise Risk, Data Governance Lead: Bachelor’s degree in a relevant field of study 8+ years of relevant experience Knowledge of data governance practices, business and technology issues related to the management of enterprise information assets and approaches related to data protection Strong project management, organizational, oral and written communication skills  Experience conducting strategic assessments across banks, broker dealers, and other financial institutions   Experience driving operational efficiencies by redesigning processes and implementing controls and technical solutions  Strong familiarity with the US regulatory environment Composed under pressure, objective and diplomatic Highly detail-oriented, organized, and analytical Nice-to-Haves: Advanced degree is a plus but not required 5+ years experience with a public accounting or consulting firm advising public companies on risk and control programs Relevant audit, risk and control certifications, such as CIA, CISA, CFE, CISSP  Industry relevant certifications, such as Series 7 and 24 Note to Recruiters and Placement Agencies:  Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Lake Mary, FL
Aug 07, 2019
About Robinhood Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About The Role As part of Customer Experience (CX) team you will be responsible for organizational leadership and performance management of our Lake Mary CX Center of Excellence. Your primary focus as the Site Director will be to deliver world class customer experiences for our customers. In addition, you will work with other CX and cross-functional leaders to develop the right processes and technologies which will enable operational excellence across all CX lines of business.  The ideal candidate will have strategic vision with the ability to action the voice of the customer into impactful improvements in customer satisfaction, while navigating in a highly regulated industry. This is a great role for a data-driven leader who has a strong quality background with exceptional leadership skills. Must be persuasive in building buy-in cross-functionally and drive operational improvement via quality initiatives. You will be responsible for: Organizational Development: Leading a staff of 6+ CX Managers and their respective teams of Customer Experience Associates and licensed Representatives Collaborating with Recruiting, L&D, and WFM to scale our Lake Mary, FL CX Operations team Fostering cross-functional communication and relationships Driving employee engagement and foster a positive and productive culture through inspirational leadership Spearheading career development and growth within the team Owning the voice of the agent by compiling feedback and seeking opportunities to improve the agent experience (AX) Accurately evaluate the performance of team members & provide direct and actionable feedback Operational Excellence: Leading day-to-day CX operations across multiple lines of business groups and live help channels (e.g. phone, chat, and email) ensuring that service level goals and key performance metrics are achieved Optimizing productivity across all functions Acting as a subject matter expert for business processes and agent platforms utilized by the CX department Driving ownership of performance results and a “Security & Customer First” culture Seeking opportunities for continuous improvement to build processes that drive towards a world-class customer experience at scale Ability to set strategy and follow through on tactical implementation and execution of initiatives Qualifications Bachelor’s Degree from an accredited institution 10+ years of proven, results based, experience in organizational leadership, preferably at a high growth tech company or in financial services Licensed 7,63, 24 a bonus Strong customer orientation and passion for delivering high quality standards Strong ability to analyze existing programs for gaps and improvement opportunities then develop and implement strategies to drive clear business impact Strong communication and influencing skills, experience working with global virtual cross-functional and external partners Demonstrated ability to lead People Leaders and their respective teams, while balancing competing priorities, workloads and deadlines Proven success driving results through data-driven methods Financial services and contact center experience desired Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA, USA
Aug 07, 2019
About the Company: Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role: As a core member of our QA team, you’ll directly impact the lifeline of the business by maintaining a high bar for quality of our award winning iOS, Android apps as well as Web app. You’ll own major features, working closely with different disciplines across the company. In this role you will: Build test plans for new features and improvise on existing test plans for feature updates and customer feedback Execute tests on our weekly beta release candidates for iOS, Android, Web app. Own features through inception, design feedback, implementation, and launch Collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers and Customer Support Identify areas for automation and write automated tests to ensure repeatability, coverage, reliability and catching regressions. Some things we consider critical for this role : Strong quality sense and experience working closely with mobile and web client development teams. Excellent communication skills and passion for tough technical problems Attention to detail and voice of customer experience Experience automating end to end UI tests for mobile and web apps. Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams  Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience Some things that would be amazing to have for this role :    You are familiar with consumer centric Mobile and Web app testing. You have product intuition and user empathy. You enjoy ensuring a consistent user experience across different platforms. You understand the importance of test plans and how to approach writing informative bug reports. You're self-driven to improve the app experience above and beyond what's outlined in the spec. Familiarity with bug reporting systems like Jira Familiarity with a scripting language like Python, Swift for iOS, Espresso for Android, TestCafe for Web
Robinhood Menlo Park, CA
Aug 07, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role  The Crypto Compliance Lead will manage Robinhood’s day-to-day crypto compliance operations and assume the Chief Compliance Officer (and AML Compliance Officer) role for the Robinhood Cryptocurrency entity. Responsibilities include maintaining regulatory compliance, managing regulatory reporting, managing state regulatory exams, renewing state licenses and maintaining written supervisory procedures. The Crypto Compliance Lead will be part of the compliance organization and be based in Menlo Park, CA. As a Crypto Compliance Lead you'll: Take ownership of the regulatory relationships, monitor federal and state regulations, respond to inquiries and submit required reporting to ensure compliance Lead the annual Robinhood Crypto Anti-Money-Laundering audit and implement resolutions to any findings Participate in Robinhood Crypto governance committees and parent company compliance committees Partner with parent company experts to execute a robust Anti-Money-Laundering, Know Your Customer and fraud program Manage and monitor all customer complaints, state license renewals, state regulatory exams and remediations  Identify inefficiencies in operational processes, then design and implement solutions Document, maintain, and improve standard operating procedures Some things we consider critical to being the Crypto Compliance Lead: Bachelor’s degree in Business, Economics, Computer Science, or other Liberal Arts degree 8+ years operational, risk, or compliance experience, ideally in a financial services or tech company context FINRA SIE, Series 7, and Series 63 Familiarity with cryptocurrency operations and consumer technology Experience managing projects interfacing with technical and non-technical teams Exceptional attention to detail and strong problem-solving skills Excellent written and oral communication skills Self-starter with ability to work independently Resourceful and adaptive in fast-paced, entrepreneurial environments Nice-to-Haves: MBA or JD Strong understanding of blockchain technology and mechanics Cryptocurrency, foreign exchange, or securities market industry experience Retail customer experience Note to Recruiters and Placement Agencies:  Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Lake Mary, FL
Aug 07, 2019
About the company Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award (2015), the Google Play Award for Best Use of Material Design (2016), and was named Fast Company’s 11th Most Innovative Company in the world (2016).  Robinhood is based in Menlo Park, California, and Lake Mary, Florida. *Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Commission and Fee Schedule at https://about.Robinhood.com/legal to learn more. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC) and Robinhood Crypto, LLC. About the Role The Fraud Operations Manager will be responsible for designing and running fraud operations at Robinhood. This includes implementing scalable processes and identifying potential areas of fraud vulnerability. This manager will handle escalations from cross-functional teams and will coordinate with our Security and Data teams to identify and implement fraud prevention systems. As a Fraud Operations Manager you will: Build and manage a fraud operations team. Design fraud identification, prevention and resolution processes. Manage the team towards agreed upon service level agreements for fraud resolution time and customer satisfaction. Develop and implement process improvements to increase quality and scalability. Investigate and resolve customer reported fraud claims within established Service Level Agreements Create and update metrics and reporting dashboards for all levels of management Internal testing fraud prevention and communicating trends and findings to AML Director Some things we consider critical to being a Fraud Operations Manager: Bachelor s Degree or equivalent work experience 8+ years working in fraud operations Strong understanding of brokerage operation (or financial services) and compliance functions Superior expertise, investigative skills and working knowledge of BSA, AML, USA Patriot Act, OFAC, Reg S-ID and privacy laws as they apply to financial institutions Self-starter with ability to work independently Good communication and strong analytical skills Ability to effectively manage a team and multiple priorities Nice to haves: FINRA Series 7, series 24, Certified Anti-Money Laundering Specialist (CAMS) designation, Certified Fraud Examiner (CFE) and/or Certified Financial Crime Specialist (CFCS) Management experience over some aspect of brokerage operations, compliance and controls, SQL, Python   Note to Recruiters and Placement Agencies:  Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.