Robinhood

Robinhood Menlo Park, CA
Oct 19, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK. About the role At Robinhood, we want to give every candidate an unforgettable experience, no matter the interview outcome. We’re looking for a Recruiting Coordinator (Contract) to partner with our recruiters and hiring leaders to perfect candidate experience and help implement recruiting processes and operational efficiencies.  Your day-to-day will involve: Help evaluate processes and make judicious decisions based on efficiency & sensibility Help track candidate progress from initial contact through offer Partner with recruiters and hiring leaders to design and schedule interviews Arrange accommodations for out-of-town candidates Greet candidates, make them feel welcomed, and ensure on-site interviews go smoothly Build out our administrative tools to make sure the recruiting process is seamless for current employees and candidates alike Be responsible for owning and juggling multiple schedules and miscellaneous projects as a member of the Recruiting Ops Team  Learn the ins-and-outs of Robinhood and take on more complex responsibilities over time Some things we consider critical for this role: 6+ months in a recruiting, HR or administrative role Incredibly organized with exceptional attention to detail Experience prioritizing multiple functions and tasks while managing their work time An excellent verbal and written communicator, with an appropriate blend of professionalism and friendliness Creative, and process-driven: you’re constantly looking for ways to make things work more efficiently Bachelor’s degree or higher Bonus points: Familiarity with Greenhouse Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Denver, CO
Oct 19, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role We’re looking for an experienced software engineer to join our new Support Automation team in Denver. This role is the embodiment of one of Robinhood’s core values--”insane customer focus”. Support Automation intends to make every trade better by providing a world-class support experience. We look at every facet of your trading experience and proactively solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We partner and embed with the customer operations team--the folks you talk to if our automation cannot solve your problem upfront--to make sure we tackle new problems as they arise. Robinhood was built from the ground up to be as efficient as possible--we are able to maintain a lean bottom-line and pass the savings along to you, the customer. Support Automation is critical to running lean without compromising on quality. We need a software engineer who can hit the ground running as a tech lead, directly creating the critical distributed systems and machine learning workflows required to create magical customer support experiences. Your day-to-day will involve: Build the technical foundation for Robinhood’s entire customer support organization and experience. Build solid distributed systems, machine learning pipelines, and automated workflows (plus the React-based tools to control them if that’s your thing). Mentor and onboard new engineers as the team grows. Partner and embed with our customer operations teams and leaders in Denver, Lake Mary, and Menlo Park. Be an active leader in our new Denver office, making it an amazing place to work and ensuring strong communication across Robinhood’s offices. Represent Robinhood in the Denver tech community. Some things we consider critical for this role: 5+ years of software engineering experience. Experience as a technical leader for a business-critical system. Experience with scalable distributed systems, both built from scratch as well as on AWS primitives. Experience with Go and Python. A focus on software engineering best practices such as testing, static analysis, continuous integration, delivery, and deployment. The desire to seek out the toughest technology and engineering problems and solve them with little to no guidance. Willingness to learn and use new technologies and touch any system to accomplish your goals. Extremely data-driven. You instrument and analyze everything about your systems. Bonus points: Experience working across offices and timezones. Experience with high-growth startups. Experience with React. Experience with Docker and Kubernetes. Experience with Rust. Experience with machine learning (Tensorflow, Pytorch) and big data tools (Spark, Presto, Hadoop). Experience with mobile development. Experience with modern build systems such as Buck, Bazel, and Pants. Strong open source contributions. Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Denver, CO
Oct 19, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role Robinhood is seeking to hire Security Engineers to join our security team. Your day-to-day will involve: Helping manage our bug bounty program Assisting with audit and development of security critical code Performing application assessments across all of Robinhood’s applications Building detection and monitoring for attacks on the application or infrastructure Writing new security software tools/frameworks/scanners to better secure software development at Robinhood Some things we consider critical for this role: Bachelors or equivalent 4 year degree 2+ years of experience as a Security Researcher or Engineer Strong foundation in computer and network security, authentication, security protocols and applied cryptography Experience in web app security, vulnerability research, and penetration testing Knowledge of network-based and system-level attacks and mitigation methods Familiarity with at least some of the following: Python, Go, Obj-C, C, bash Familiarity with log formats and intrusion detection systems for Linux based systems Bonus points:  Passion for working and learning in a fast-growing company Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.  
Robinhood Denver, CO
Oct 19, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK.  About the role Robinhood is looking for Security Engineers to join our growing security team. As a Security Engineer, Detection and Response, you will help us build and operate infrastructure and automation to detect and respond to security threats. You’ll partner closely with stakeholders across the company to improve our overall security posture. In addition, you will be critical in further developing our user trust and safety infrastructure to ensure that our users’ data and information is protected using the best mechanisms available. To be successful in this role, you will need to be agile, adapt to the growing needs of the business, and ensure that the security organization is seen as a facilitator rather than a blocker. Your day-to-day will involve: Building and operating infrastructure and automation to detect and respond to intrusions and security threats Developing detection strategies to identify anomalous behaviors and attacks Maturing and leading our incident response and investigations protocols Building and documenting protocols and playbooks pertaining to incident response Some things we consider critical for this role: Deep understanding of information security principles and defense in depth techniques Background in incident response, threat hunting, forensics, intrusion detection, or threat intelligence Ability to partner effectively with peers and cross-functional groups across the company to ensure strong security practices and partnerships Ability to troubleshoot last-minute changes and stay calm under pressure Experience with common attack scenarios in internal infrastructure Experience analyzing massive data sets to separate signal from noise in order to build high fidelity dashboards and alerts Prior hands-on experience with security technologies such as Splunk, SumoLogic, or experience building security monitoring on top of open source stacks such as ELK Bonus points:    Experience with NIST security frameworks Programming experience in Python, Golang, or similar programming languages Experience working within highly regulated environments Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Menlo Park, CA
Oct 19, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK. About the role We’re hiring a Product Recruiter to help expand our Design, Product Management, Marketing, User Research, and Content teams at Robinhood. While traditional Product Recruiters focus on Product Management hiring, you’ll expand your tool kit to work cross functionally across Robinhood’s leadership teams - even partnering closely with our cofounders to work on upcoming leadership searches. Your day-to-day will involve: Acting as a recruiting consultant to the business partners by suggesting changes to the hiring/interview process, running interviewer trainings, and managing interviewer loads Managing the sourcing process for high priority roles and engaging with passive candidates Implementing and executing recruiting programs to attract top talent Providing regular status reports to the Head of People and business partners and ensuring that candidate tracking is up to date and compliant in our ATS (Greenhouse) Maintaining professional and courteous communication with candidates to manage each step in the hiring process and foster long-term relationships Some things we consider critical for this role: In-house experience hiring product talent, ideally at a fast-paced tech company Proven track record of sourcing and hiring passive candidates  Experience partnering with and influencing Executives and Hiring Managers throughout the recruiting cycle Ability to thrive in fast paced environments, embrace ambiguity and adapt quickly to changes Ability to be scrappy and resourceful with minimal to no guidance Ability to think on your feet but with enough humility to ask questions Bonus points:    Previous start-up experience preferred; if no start-up experience, then at a minimum must have worked at tech companies Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Menlo Park, CA
Oct 18, 2019
About the Company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK. About the role We’re looking for talented, motivated engineering managers to join our Product engineering teams (iOS, Android, and Web) and help us continue to scale as quickly as we can. The ideal candidate is passionate about building and scaling a product engineering team and working closely with PM and design peers to ship the best experiences to our customers. Your day-to-day will involve: Coach and mentor Robinhood’s talented engineers by giving them actionable feedback, setting clear goals, and coordinating project work with other teams and managers Grow and scale the engineering team through outreaches and promoting the Robinhood’s engineering brand. Deliver high-quality, impactful projects in record time with thoughtful planning Apply technical leadership and expertise to both your team and across engineering Improve the quality of Robinhood’s products and engineering by refining metrics and establishing processes for improvement   Work with other engineering managers to refine and improve Robinhood’s processes and systems for product development Some things we consider critical for this role:  2+ years of experience as an engineering manager Strong technical skills and ability to guide the technical direction of the team Experience developing new teams and junior engineers Experience with working on a frontend / product engineering team at a fast growing company Strong written and verbal communications  Experience of collaborating with the product and design organizations Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Denver, CO
Oct 18, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, CO, and London, UK. About the role We’re looking for a full-stack engineer to join our new Support Automation team in Denver. This role is the embodiment of one of Robinhood’s core values--”insane customer focus”. Support Automation intends to make every trade better by providing a world-class support experience. We look at every facet of your trading experience and proactively solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We partner and embed with the customer operations team--the folks you talk to if our automation cannot solve your problem upfront--to make sure we tackle new problems as they arise. Robinhood was built from the ground up to be as efficient as possible--we are able to maintain a lean bottom-line and pass the savings along to you, the customer. Support Automation is critical to running lean without compromising on quality. We need a software engineer who can hit the ground running, directly creating the tools and automation required to create magical customer support experiences. We need a full-stack engineer comfortable creating both distributed systems and the React UIs to control them. In this role you will: Build the technical foundation for Robinhood’s entire customer support organization and experience  Design frameworks and tools that empower other developers Build automated workflows and the React-based tools to control them Mentor and onboard new engineers as the team grows Partner and embed with our customer operations teams and leaders in Denver, Lake Mary, and Menlo Park Be an active leader in our new Denver office, making it an amazing place to work and ensuring strong communication across Robinhood’s offices Represent Robinhood in the Denver tech community Some things we consider critical for this role: 2+ years of software engineering experience Fluency in Javascript and Flow/Typescript Understanding of functional and reactive programming paradigms Great design intuition and user empathy Experience with Go and Python Passion for supporting power users and building developer tools Experience with scalable distributed systems, both built from scratch as well as on AWS primitives A focus on software engineering best practices such as testing, static analysis, continuous integration, delivery, and deployment The desire to seek out the toughest technology and engineering problems and solve them with little to no guidance Willingness to learn and use new technologies and touch any system to accomplish your goals Extremely data-driven. You instrument and analyze everything about your systems Some things that would be amazing to have for this role: Experience working across offices and timezones Experience with high-growth startups Experience with Docker and Kubernetes Experience with Rust or ReasonML Experience with machine learning (Tensorflow, Pytorch) and big data tools (Spark, Presto, Hadoop) Experience with mobile development Experience with modern build systems such as Buck, Bazel, and Pants Strong open source contributions Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Denver, CO
Oct 18, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role We’re looking for a web engineer to join our new Support Automation team in Denver. This role is the embodiment of one of Robinhood’s core values--”insane customer focus”. Support Automation intends to make every trade better by providing a world-class support experience. We look at every facet of your trading experience and proactively solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We partner and embed with the customer operations team--the folks you talk to if our automation cannot solve your problem upfront--to make sure we tackle new problems as they arise. Robinhood was built from the ground up to be as efficient as possible--we are able to maintain a lean bottom-line and pass the savings along to you, the customer. Support Automation is critical to running lean without compromising on quality. We need a software engineer who can hit the ground running, directly creating the internal tools and React UIs required to create magical customer support experiences. In this role you will: Build the technical foundation for Robinhood’s entire customer support organization and experience Design frameworks and tools that empower other developers Build automated workflows and the React-based tools to control them Mentor and onboard new engineers as the team grows Partner and embed with our customer operations teams and leaders in Denver, Lake Mary, and Menlo Park Be an active leader in our new Denver office, making it an amazing place to work and ensuring strong communication across Robinhood’s offices Represent Robinhood in the Denver tech community Some things we consider critical for this role: 2+ years of software engineering experience Fluency in Javascript and Flow/Typescript Understanding of functional and reactive programming paradigms Great design intuition and user empathy Passion for supporting power users and building developer tools A focus on software engineering best practices such as testing, static analysis, continuous integration, delivery, and deployment The desire to seek out the toughest technology and engineering problems and solve them with little to no guidance Willingness to learn and use new technologies and touch any system to accomplish your goals Extremely data-driven. You instrument and analyze everything about your systems Some things that would be amazing to have for this role: Experience working across offices and timezones Experience with high-growth startups Experience with Go and Python Experience with Docker and Kubernetes Experience with Rust or ReasonML Experience with machine learning (Tensorflow, Pytorch) and big data tools (Spark, Presto, Hadoop) Experience with mobile development Experience with modern build systems such as Buck, Bazel, and Pants Strong open source contributions Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.    
Robinhood Menlo Park, CA
Oct 18, 2019
About Robinhood Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK. About the role We’re looking for a Design Program Manager to work on the Robinhood iOS, Android, web products, and marketing. This is a unique opportunity to join a growing team that has garnered significant accolades including the Apple Design Award and Google Play Award. The ideal candidate has deep experience working with creative/design teams and understands how to integrate process with creative minds. Your day-to-day will involve: Supporting the design team by acting as a bridge between the design team, development and product management teams, connecting all groups and making sure inter-dependencies are understood and planned for effectively Identifying team needs with regards to process, tools, documentation, asset management, etc. Implementing and driving required changes to make sure designers are working at optimum efficiency Collaborating with Design team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes Bringing all the critical pieces together – strategy, business goals, design, execution, technology, and customer needs  Establishing project timelines and tasks and managing large offline projects through all phases of implementation Defining and creating a process to receive design requests and prioritize them Owning the product lifecycle from requirements gathering through production and release Defining projects for the Experience Design team (specifically visual design and prototyping teams) Some things we consider critical for this role: Bachelor degree or equivalent experience 5+ years of production/project management Experience with Agile development and methodologies Thorough understanding of the creative development processes Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently Know online and mobile technologies and their impact on the feasibility of design solutions. Bonus points:  Hands-on expertise with HTML, CSS, AJAX, DoJo, Flash, and/or Flex  CSM/PMP  Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Menlo Park, CA
Oct 18, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK. About the role We're looking for a Graphic Designer to work on the Robinhood iOS, Android, web products, and marketing. This is a unique opportunity to join a growing team that has garnered significant accolades including the Apple Design Award and Google Play Award. The ideal candidate will be able to map out a diverse set of creative solutions and work with leadership to help shape Robinhood’s products. Your day-to-day will involve: Creatively expressing ideas or concepts Generating a diverse array of designs in response to a design brief Working in a large variety of styles` Providing strong design rationale and communication skills Acting upon critique and design feedback Some things we consider critical for this role: Love and care for Design craft Strong graphic design, layout, and analytical skills Attention to detail and deadline-orientation Bachelor’s degree in graphic design, industrial design, or interior design, or equivalent experience 3-5 years of experience designing and illustrating for consumer products or consumer oriented marketing campaigns Expert level skills in Adobe creative suite (Photoshop, Illustrator, After Effects) and Sketch Bonus points:    Passion for working and learning in a fast-growing company   Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Menlo Park, CA
Oct 18, 2019
About Robinhood Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK. About the role We're looking for a Growth Product Designer to work on the Robinhood iOS, Android, web products, and marketing. This is a unique opportunity to join a growing team that has garnered significant accolades including the Apple Design Award and Google Play Award. The ideal candidate has experience working in a growth role or at a small scale startup, is passionate about the company's mission, has strong product sensibility, and is extremely customer focused.  Your day-to-day will involve: Leading design projects across the entire product lifecycle and multiple product launches Setting a vision for the user experience and creating a space for others to collaborate Partnering closely with leadership, engineering, product, and business teams Rapidly producing multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes Understanding and moving metrics without dark growth hacks Balancing customer experience and business impact with speed and quality Incorporating user research into design solutions Leading the creative side of driving customer growth, brand awareness, conversion, retention and long term customer value.  Providing mentorship and guidance to other designers on the Growth team Some things we consider critical for this role: Bachelor degree or equivalent experience Excellent portfolio that demonstrates love and care for their craft 5+ years of experience building excellent consumer products Experience designing both consumer-facing mobile and web products in house Experience developing wireframes and prototypes Expert level skills in Figma or Sketch  Be comfortable with/or willing to learn Figma  Bonus points:  Passion for working and learning in a fast-growing company Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Menlo Park, CA
Oct 18, 2019
About Robinhood Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK. About the role We're looking for an Illustrator to work on the Robinhood iOS, Android, web products, and marketing. This is a unique opportunity to join a growing team that has garnered significant accolades including the Apple Design Award and Google Play Award. The ideal candidate possesses love and care for design craft, strong design rationale, communication skills, and has experience working in a large variety of styles and formats.  Your day-to-day will involve: Working closely with leadership to help develop Robinhood’s visual brand Prioritizing and executing on a range of assignments - from visually telling the story of a referral program to announcing new product launches and even working on global brand campaigns Collaborating with product designers, animators, and marketing team members to bring life to complex concepts that will educate, empower, and delight our users Exploring a variety of illustration styles alongside the brand team Generating a diverse array of designs in response to a design brief Creatively expressing ideas or concepts Some things we consider critical to this role: Strong illustration skills  Attention to detail and deadlines Ability to act upon critique and design feedback  Bachelor’s degree in graphic design, industrial design, or interior design, or equivalent experience 3-5 years of experience designing and illustrating for consumer products or consumer oriented marketing campaigns Expert level skills in Adobe creative suite (Photoshop, Illustrator, After Effects) and Sketch Bonus points:  Passion for working and learning in a fast-growing company Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Lake Mary, FL
Oct 18, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK.  About the role The Compliance Surveillance Associate will be responsible for designing and implementing processes and controls. This includes monitoring exception reports to identify market manipulation and suspicious activity as well as drafting responses to regulatory inquiries. The associate will support the team in monitoring customer behavior to ensure we meet our requirements under Firm policy, BSA, FinCEN guidance, SEC rules, and FINRA regulations.   Your day-to-day will involve:   Performing trade surveillance reports, investigating anomalies and making determinations Providing order and trade data to regulators upon request Managing and resolving escalated issues from cross-functional teams Developing and implementing process improvements to increase quality and scalability  Investigating and drafting responses to regulatory inquiries Some things we consider critical for this role: Bachelor’s Degree  3+ years working in compliance or a relevant function General understanding of brokerage operation and compliance functions Motivation to be a self-starter with ability to work independently Good written and verbal communication, analytical skills and strong attention to detail Ability to effectively manage multiple priorities and adapt to a changing environment Bonus points:  FINRA Series 7 and 24  Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Menlo Park, CA
Oct 17, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK. About the role We’re looking for a University Recruiter with a growth mindset and a passion for our mission to build and implement recruiting strategies that will allow us to attract and retaining exceptional early career talent. Your day-to-day will involve: Manage the full recruitment life-cycle for your candidates, ensuring a world-class experience end-to-end. Design and implement our university program strategies to build Robinhood’s brand and reputation across various campuses Strategize and leverage multiple sourcing channels to identify high caliber candidates and maintain a healthy pipeline for university roles Organize and execute various campus recruiting events throughout the year Build relationships and drive initiatives with external and internal stakeholders Some things we consider critical for this role: Bachelor's degree with 2+ years of full-cycle university recruiting experience Flexible and positive team player with outstanding interpersonal skills Ability to travel as needed, especially during peak seasons of the campus recruiting cycle Passion for Robinhood’s mission  Bonus points:    Previous start-up experience preferred; if no start-up experience, then at a minimum must have worked at tech companies Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Denver, CO
Oct 17, 2019
We keep this up as a standing job listing, which means that while we may not be hiring for this position right now, we hire frequently enough that we want to know if you’re interested!  If this position sounds like a great fit for you, apply!  We’ll be in touch regardless of what happens. About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role Robinhood’s Customer Experience team is committed to providing outstanding service to our customers  -- many of whom are investing for the first time. As a Customer Experience Associate, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible. Your day-to-day will involve: Communicating with customers using email, chat and phone channels Delivering outstanding service by solving customer issues efficiently and effectively with empathy Influencing customer happiness and loyalty metrics Acting as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization Improving productivity for the Customer Experience team by identifying ways to avoid recurring customer contacts and recommending changes to improve processes and knowledge articles Educating users on how to use the Robinhood app and on investing fundamentals Some things we consider critical for this role: Commitment to customers Bachelor’s Degree from an accredited institution Passion for financial services and the stock market Ability to think critically and apply logical problem-solving skills to resolve issues Strong written and verbal communication skills Ability to act independently and to be self-motivated Ability to quickly defuse customer anxiety through exceptional customer service skills Bonus points:  Passion for working and learning in a fast-growing company Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.  
Robinhood Denver, CO
Oct 17, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role Robinhood’s Customer Experience team is committed to providing outstanding service to our customers  -- many of whom are investing for the first time. At the heart of this effort is our team of dedicated Customer Experience Associates (CXAs) and Licensed Customer Experience Representatives (CXRs), who serve as the voice of our customers and help resolve issues quickly, efficiently and with empathy.  In your role as Senior Customer Experience Manager, you will lead a team of CXAs and CXRs as they assist our ever-growing customer base.  Your day-to-day will involve: Managing a team of 10-15 Licensed CX team members to produce outstanding results and improve their own skills Coaching and mentoring your team, overseeing their professional development and helping them achieve top metrics and high quality standards Fostering a culture of professionalism, customer advocacy, personal development, and regulatory compliance on your team and beyond Serving as a subject matter expert for our most escalated teams, covering the most complex subject areas of our operations: Options trading, Margin, Equities trading, and Day Trade regulations Interacting frequently with our Middle-Office, Back-Office, Risk, and Compliance teams to discuss complex topics that your team will be assisting customers with Working with your team to recognize patterns of customer inquiries so that the underlying issue can be documented and eliminated by our engineering teams Handling customer escalations from your team Some things we consider critical for this role: Bachelor’s Degree from an accredited institution 8+ years experience in customer-facing operations, either at a respected mid-stage startup or a retail broker-dealer 4+ years experience managing customer-facing teams Strong management toolkit with a reputation for leaving thriving employees in your wake Uncompromising integrity and strong dedication to professionalism Ability to think critically and apply logical problem-solving skills to isolate and resolve issues Strong written and verbal communication skills Attention to detail and strong analytical skills Interest in and familiarity with financial services and the stock market FINRA Series 7, 63, and 24 Licenses Bonus points:  Strong sense of ownership and responsibility Ability to make data-driven decisions Strong critical thinking and analytical skills (e.g. pattern recognition) Ability to concisely and accurately communicate complex topics Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.  
Robinhood Denver, CO
Oct 17, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role Robinhood’s Customer Experience team is committed to providing an outstanding customer experience. In your role as a Registered Customer Experience Representative, you will be empowered to help our customers with some of their most complex issues. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible. Self-starters who spot and solve problems thrive at Robinhood, and you’ll have a special role as the voice of our customers. Your day-to-day will involve: Communicating with customers using email, chat and phone channels Delivering outstanding service by solving customer issues efficiently and effectively with empathy Influencing customer happiness and loyalty metrics Acting as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization Improving productivity for the Customer Experience team by identifying ways to avoid recurring customer contacts and recommending changes to improve processes and knowledge articles Developing deep subject mastery of complex financial concepts like Equities Trading, Margin and Options Trading Mastering Robinhood’s policies and procedures pertaining to complex customer scenarios and translating them into outstanding customer interactions Some things we consider critical for this role: Bachelor’s Degree from an accredited institution FINRA Series 7 and 63 Licenses 2+ years experience in a support/service role for a financial services company Familiarity with financial services and the stock market  Ability to think critically and apply logical problem-solving skills to isolate and resolve issues Strong written and verbal communication skills Attention to detail and strong analytical skills Ability to act independently and to be self-motivated Ability to quickly defuse customer anxiety through exceptional customer service skills Bonus points:  Deep mastery of complex financial topics Strong sense of ownership and responsibility Instinct to problem-solve Strong critical thinking and analytical skills (e.g. pattern recognition) The ability to concisely and accurately communicate complex topics Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Robinhood Denver, CO
Oct 17, 2019
About Robinhood Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that empower people to achieve their financial goals.  Robinhood is a fast-growing company that has been recognized as a CNBC Disruptor 500 (2019), and included on LinkedIn’s Top Startups list (2018). Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK. About The Role As part of Customer Experience (CX) team you will be responsible for organizational leadership and performance management of our Denver CX Center of Excellence. Your primary focus as the Site Director will be to deliver world class customer experiences for our customers. In addition, you will work with other CX and cross-functional leaders to develop the right processes and technologies which will enable operational excellence across all CX lines of business.  The ideal candidate will have strategic vision with the ability to action the voice of the customer into impactful improvements in customer satisfaction, while navigating in a highly regulated industry. This is a great role for a data-driven leader who has a strong quality background with exceptional leadership skills. Must be persuasive in building buy-in cross-functionally and drive operational improvement via quality initiatives. You will be responsible for: Organizational Development: Leading a staff of 6+ CX Managers and their respective teams of Customer Experience Associates and licensed Representatives Collaborating with Recruiting, L&D, and WFM to scale our Denver, CO CX Operations team Fostering cross-functional communication and relationships Driving employee engagement and foster a positive and productive culture through inspirational leadership Spearheading career development and growth within the team Owning the voice of the agent by compiling feedback and seeking opportunities to improve the agent experience (AX) Accurately evaluate the performance of team members & provide direct and actionable feedback Operational Excellence: Leading day-to-day CX operations across multiple lines of business groups and live help channels (e.g. phone, chat, and email) ensuring that service level goals and key performance metrics are achieved Optimizing productivity across all functions Acting as a subject matter expert for business processes and agent platforms utilized by the CX department Driving ownership of performance results and a “Security & Customer First” culture Seeking opportunities for continuous improvement to build processes that drive towards a world-class customer experience at scale Ability to set strategy and follow through on tactical implementation and execution of initiatives Qualifications Bachelor’s Degree from an accredited institution 10+ years of proven, results based, experience in organizational leadership, preferably at a high growth tech company or in financial services Licensed 7,63, 24 a bonus Strong customer orientation and passion for delivering high quality standards Strong ability to analyze existing programs for gaps and improvement opportunities then develop and implement strategies to drive clear business impact Strong communication and influencing skills, experience working with global virtual cross-functional and external partners Demonstrated ability to lead People Leaders and their respective teams, while balancing competing priorities, workloads and deadlines Proven success driving results through data-driven methods Financial services and contact center experience desired Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes. Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.
Robinhood Menlo Park, CA
Oct 16, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About the role We’re looking for a Content Strategist to help drive overall growth, acquisition, activation, retention and engagement of our current and potential customers. The ideal candidate is passionate about curating content that empowers both new and potential customers to understand investing, market conditions, and other financial concepts.  Your day-to-day will involve: Collaborating with the design and product teams to help build a delightful user experience Contributing to our Help Center and Support Emails Creating and advocating for an approachable style of language that best communicates our mission externally  Implementing strategies to improve existing content, and providing a vision for future content Working cross-functionally to deliver necessary content to empower internal teams (including Design, Marketing and PR) Assuring high quality of content for our products in terms of: ease of use, intuitiveness, and delightfulness Implementing Robinhood’s voice to help build our content standards  Some things we consider critical for this role: 3+ years of relevant work experience Eagerness to help shape Robinhood’s style and communication system Strong copywriting and editing skills, and ability to deliver content effectively Experience defining, tracking, and reporting on content metrics and ability to communicate this effectively to the team Analytical thinking and strong attention to detail  Experience conducting a content audit and comparative audit Ability to embody the Robinhood Voice Experience designing a content matrix and editorial guidelines that align with short and long term company goals. Bonus Points: A love of puns Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.  
Robinhood Denver, CO
Oct 15, 2019
About the company Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.   Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission. Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.  About The Role Robinhood’s Customer Experience team is committed to providing an efficient and empowering onboarding training program for new hires. In your role as a Learning and Development Specialist, you will be empowered to help new teammates during their first weeks at Robinhood. Your work will support the rapid scaling of our CX team during the next few months by co-facilitating the Relationship Management CXA onboarding program followed by supporting new hires during the following two weeks of on-the-job training (OJT). You’ll focus on creating delightful and informative learning experiences that prepare agents of all backgrounds to be fully productive after their first month at Robinhood. As a facilitator for the classroom training program, you’ll be an agent’s first impression and will use exceptional empathy and product expertise to ensure our new agents learn and contribute to the mission. This means you’ll have to be proactive and be willing to improvise -- you’ll spend a good amount of time preparing content and iterating upon our existing program, but also adapting to new situations in the classroom. Your notes and insights from each iteration of the program will help it evolve and adapt. Your day-to-day work will involve: Deliver an outstanding classroom experience Co-facilitate the two-week classroom Relationship Management CXA onboarding program Rapidly iterate the onboarding program based on trainee feedback Build a robust agent trainee scorecard to allow for a smooth transition to an agent’s future manager Deliver high employee happiness and loyalty metrics Support on-the-job training efforts Act as a bridge between classroom training and life as a fully onboarded agent by providing extra QA support and conducting 1-on-1 feedback sessions with agents Work with CX leaders to develop “graduation” criteria to exit fully ramped agents from OJT after 2-4 weeks Proactively coach agents who exited training with training gaps to set them up for success with their new manager Creatively discover on-the-job learning experiences Grow your learning and development expertise Develop subject mastery in principles of adult education and corporate learning Explore ways to improve content and delivery for onboarding training Collaborate with project specialists to ensure content is up-to-date with new team structures, products, and initiatives Some things we consider critical for this role: Bachelors degree from an accredited institution 2+ years of experience creating and executing L&D programs Training experience with adult learners Comfort working with geographically distributed teams Deep customer empathy Bias to action and a desire to iterate and improve Strong communication skills, both written and verbal Some things that would be nice to have, but are not required: Previous experience in customer service or call center training Previous experience in a fast-growing startup Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.