Chimebank

Chimebank San Francisco, CA, USA
Sep 17, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role We are looking for a smart, organized, and efficient self-starter to join our team in the role of Executive Assistant. As an Executive Assistant at Chime, you will have the unique opportunity to work closely with our Executive Team and make sure they are set up for success each day. From managing our daily schedule to creating efficient systems to keep things organized, the support you will provide is critical to the company’s success.  This role will report to the CEO’s Executive Assistant and directly support our CTO/co-founder, VP Engineering, VP Product, and VP Risk. This position is full-time and located in our San Francisco office. Responsibilities: Manage the exec calendars extensively, including organizing internal and external meetings across multiple time zones & locations. Coordinate domestic and international itineraries & travel including booking flights & hotels, coordinating details so that execs are always prepared during trips. Strive to deeply understand the Company’s priorities, and work with the team to ensure that their time is organized accordingly. Manage financial administration on behalf of the Exec team, e.g., processing receipts & invoices. Occasionally conduct event planning and coordination of team off-sites/events. Communicate with internal & external parties, while exhibiting the highest degree of professionalism. Be involved in special or other ad-hoc projects as required, as well as miscellaneous tasks; occasionally these will be personal in nature. Compile & edit briefing materials and synthesize this information into executive summaries with key business & communication insights. Work with the People team and Chief of Staff to execute on priorities & events. Exercise absolute discretion at all times. Requirements: 2+ years of related professional experience, preferably in technology and/or financial organization supporting VP/Senior Director or C levels. Able to interact with senior-level executives and all levels of the organization. Enthusiastic and eager to help wherever you can, and do whatever it takes to ensure progress while being friendly, collaborative and approachable. Exceptional organizational, analytical, and creative skills to solve problems with limited resources. An individual who seeks information beyond what is plainly presented to you, with an aim to understanding Exec’s goals & actively finding ways to be helpful in executing these goals. Aware of maintaining confidentiality & the use of discretion. Self-directed, take initiative & proactive with excellent project management skills. Laser focused when it comes to attention to detail and accuracy. You exhibit flexibility, prioritization & the ability to multi-task. Excellent written and verbal communication skills  G-Suite experience is a must What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.  
Chimebank San Francisco, CA, USA
Sep 17, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role At Chime, managing risk is extremely important. Our goal is to keep our members’ accounts safe and provide them with uninterrupted access to their money while minimizing the company’s financial risk and regulatory exposure. As a Risk Analyst, you will play a crucial role in helping us achieve both of these goals with the assistance of dashboard platforms and machine-learning tools to identify fraud patterns and trends using signals and data labels with the end result of reducing the financial impact on our members and the company.  In this position you will work with closely with our Fraud and Compliance Operations teams to identify signals and behaviors, create rules around the patterns of these signals and behaviors, which drive queue creation for case review. You will also continue to refine these queues to drive automation and better identify fraudulent or non-compliant behavioral patterns and trends. Help us build the next generation of risk mitigation applications! Responsibilities Immerse yourself in our current risk and regulatory mitigation methodologies Partner with Risk, Compliance, Data Science, Engineering, and our third parties to design risk systems that will enable us to proactively identify fraudulent behavior Perform advanced account and transaction analysis across the Chime platform using SQL Own your area within risk/compliance trending and forecasting, including building dashboards for senior management, business stakeholders, and external parties Participate in identifying process improvements, solutions, projects, and initiatives which will decrease losses and improve operational efficiency across the Risk and Compliance teams Monitor and report on signal and queue performance, including building dashboards for senior management and business stakeholder review Develop and maintain strong relationships with internal teams, as you’ll work closely together Advise and mentor your peers throughout Risk and Compliance with an eye towards upleveling our analytical sophistication Assist in special projects and ad-hoc assignments, upon request Requirements At least 3 years of experience in a Risk or Compliance Analyst role and proven proficiency with SQL and dashboarding tools like Looker and Tableau Solid analytical skills and an understanding of how to utilize data to target improvements and solve problems Functional programming experience with JavaScript (or Python, R, etc) a huge plus! Have excellent verbal and written communication skills - you’ll need to speak with and write to internal team members and external business partners Enjoy the process of solving the puzzle, not just being able to state the problem has been solved Thrive in a fast-paced environment Up for receiving and internalizing feedback and working toward a goal to achieve desired results What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 14, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role In this high impact Product Analyst  role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features  delight and engage our members and what products and features we need to improve, and why. We have a variety of Product Analyst roles available with specific needs. You will be dedicated to your area of expertise, such as core banking, credit and lending, growth and engagement, member financial health, or member experience. Responsibilities Foster a data-driven, test-and-learn culture with your passion for telling stories with data and surfacing insights through exploratory analytics, experimentation, in-depth research into the user journey / customer funnel, and data science. Influence change by presenting product insights and recommendations to a variety of levels within the organization, including executives. Identify what KPIs, data, features and events will evidence whether success has been achieved, where it has been achieved, and why. Lead experimentation optimization by providing guidance on the experiments that should be run, how they should be run (what sample size and sample populations should be included), what events and properties should be tracked, and how to analyze results to understand attribution, causation, and incremental lift. Partner with Product Managers to align your work to business needs, collaborate with Data Engineers to optimize data (structure, accuracy and completeness), and team within the Analytic org to generate ideas and create consistency. Requirements You have an advanced degree, or equivalent working experience, in Statistics, Econometrics, Computer Science, Mathematics, or a related quantitative field. You have 3-7 years of experience in B2C product analytics (in FinTech, Banking, Lending or Credit, a plus). You are a self starter who delights in applying experimentation / AB testing, statistical analysis and other data science techniques to understand who our customers are, what they are doing, what they want, and why. You have analyzed web and mobile app data to understand user journeys, customer funnels and conversion drivers (Amplitude experience, specifically, a plus). You understand how to optimize event tracking - what should be tracked, how it should be structured and taxonomies that should be applied (Segment experience, specifically, a plus). You have owned experiment design and analysis from end to end, understanding not only how to set up experiments (determining who is in the populations, sample size, how they are deployed, how long they run, etc.) but also analyzed the results by doing deep dives to understand attribution, causation, and incremental lift.  (Understanding how and when to go beyond 3rd party experimentation platform analytics, like Optimizely, a plus). You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy of your work. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 14, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role In this high impact Head of Product Analytics  role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features  delight and engage our members and what products and features we need to improve, and why. We have a variety of Product Analyst roles available with specific needs. You will be dedicated to your area of expertise, such as core banking, credit and lending, growth and engagement, member financial health, or member experience. Responsibilities Foster a data-driven, test-and-learn culture with your passion for telling stories with data and surfacing insights through exploratory analytics, experimentation, in-depth research into the user journey / customer funnel, and data science. Influence change by presenting product insights and recommendations to a variety of levels within the organization, including executives. Identify what KPIs, data, features and events will evidence whether success has been achieved, where it has been achieved, and why. Lead experimentation optimization by providing guidance on the experiments that should be run, how they should be run (what sample size and sample populations should be included), what events and properties should be tracked, and how to analyze results to understand attribution, causation, and incremental lift. Partner with Product Managers to align your work to business needs, collaborate with Data Engineers to optimize data (structure, accuracy and completeness), and team within the Analytic org to generate ideas and create consistency. Requirements You have an advanced degree, or equivalent working experience, in Statistics, Econometrics, Computer Science, Mathematics, or a related quantitative field. You have 7-10   years of experience in B2C product analytics (in FinTech, Banking, Lending or Credit, a plus). You are a self starter who delights in applying experimentation / AB testing, statistical analysis and other data science techniques to understand who our customers are, what they are doing, what they want, and why. You have analyzed web and mobile app data to understand user journeys, customer funnels and conversion drivers (Amplitude experience, specifically, a plus). You understand how to optimize event tracking - what should be tracked, how it should be structured and taxonomies that should be applied (Segment experience, specifically, a plus). You have owned experiment design and analysis from end to end, understanding not only how to set up experiments (determining who is in the populations, sample size, how they are deployed, how long they run, etc.) but also analyzed the results by doing deep dives to understand attribution, causation, and incremental lift.  (Understanding how and when to go beyond 3rd party experimentation platform analytics, like Optimizely, a plus). You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy of your work. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 14, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role In this high impact Lead Product Analyst role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features  delight and engage our members and what products and features we need to improve, and why. We have a variety of Product Analyst roles available with specific needs. You will be dedicated to your area of expertise, such as core banking, credit and lending, growth and engagement, member financial health, or member experience. Responsibilities Foster a data-driven, test-and-learn culture with your passion for telling stories with data and surfacing insights through exploratory analytics, experimentation, in-depth research into the user journey / customer funnel, and data science. Influence change by presenting product insights and recommendations to a variety of levels within the organization, including executives. Identify what KPIs, data, features and events will evidence whether success has been achieved, where it has been achieved, and why. Lead experimentation optimization by providing guidance on the experiments that should be run, how they should be run (what sample size and sample populations should be included), what events and properties should be tracked, and how to analyze results to understand attribution, causation, and incremental lift. Partner with Product Managers to align your work to business needs, collaborate with Data Engineers to optimize data (structure, accuracy and completeness), and team within the Analytic org to generate ideas and create consistency. Requirements You have an advanced degree, or equivalent working experience, in Statistics, Econometrics, Computer Science, Mathematics, or a related quantitative field. You have 5-8   years of experience in B2C product analytics (in FinTech, Banking, Lending or Credit, a plus). You are a self starter who delights in applying experimentation / AB testing, statistical analysis and other data science techniques to understand who our customers are, what they are doing, what they want, and why. You have analyzed web and mobile app data to understand user journeys, customer funnels and conversion drivers (Amplitude experience, specifically, a plus). You understand how to optimize event tracking - what should be tracked, how it should be structured and taxonomies that should be applied (Segment experience, specifically, a plus). You have owned experiment design and analysis from end to end, understanding not only how to set up experiments (determining who is in the populations, sample size, how they are deployed, how long they run, etc.) but also analyzed the results by doing deep dives to understand attribution, causation, and incremental lift.  (Understanding how and when to go beyond 3rd party experimentation platform analytics, like Optimizely, a plus). You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy of your work. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 12, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the role We’re seeking a talented and empathetic Design Manager, Brand and Marketing to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be both a player and a coach, managing other designers while designing for critical cross-functional marketing projects. Your focus will be both making finance simpler for our members and making Chime better for our employees. As a Design Manager, you’ll be responsible for developing and growing our marketing design team. You’ll guide designers towards the best possible design and brand outcomes for our members while teaching them to stay mindful of business needs and constraints. You’ll lead by example as you facilitate cross-functional collaborations and identify opportunities for the design team to operate more strategically, holistically, and effectively. You’ll work closely with the Head of Design as you establish a gold standard for design execution and a vision for the future of Chime’s brand. Most importantly, you’ll work with each designer on career development and personal growth, ensuring that Chime isn’t just a job, but a place designers can launch their careers. Responsibilities Put the user first in all product / design decisions. Don’t lessen their problems, actually eliminate them. P ut your employees first in all other decisions. Coaches are the bottom of the pyramid, supporting their team, not the other way around. Champion high caliber design throughout Chime. You’re a role model to other designers and other parts of the company. Own full-stack design work, from hand sketches through to hifi mockups and prototypes Present work to, collaborate with, and influence product managers, engineers research, exec team, and other stakeholders Manage and iterate upon our team processes, career development, and people tools internally Wear multiple design hats, helping to work on any project as needed   Requirements Bachelor’s degree in graphic design, product design, or related design field (or applicable experience) 7+ years of proven history shipping consumer mobile and/or web products 1-2 years of experience managing and building small design teams Attitude of leadership from behind and a knack for inspiring others to be their best every day Ability to balance business objectives with user needs and team needs. You represent all sides of the business and know how to create the best outcomes for each. A relentless desire to make banking really, really, really (we mean it!) work for our user’s benefit What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 12, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About The Role We are building our People team and are looking for a Senior People Operations Associate to help deliver an incredible experience to every Chimer (employee) throughout their lifecycle at Chime. This role will report to Chime’s Head of People Operations. As a People Operations Associate, your role will be split between working in partnership with specific departments as an HR Business Partner and a Generalist tackling day-to-day operation needs to support Chimers. You will demonstrate your ability to partner with our managers to foster engagement and performance on their teams and drive People strategies and compliance. You will work tirelessly to understand Chime's People needs through open, honest, and inclusive communications with Chimers, managers, and the Executive team.  Our ideal People person is organized, proactive, and solutions-oriented. You prize building relationships and direct communication. You have mastered the art of difficult conversations and seek to help others work through them. You find reward in helping people accomplish their goals and build their futures. You are extremely ethical and fair and you understand that people are a company's most valuable asset. You know the ins-and-outs of San Francisco, California, and federal employment regulations, and how best to apply them in a flexible, non-bureaucratic environment. You are a team-player and a self-starter. Above all, you are a People person.  Responsibilities : Serve as go-to People Ops resource to Chimers for everyday needs, including but not limited to onboarding, benefits, immigration, benefits, and perks. Partnering with department leaders, develop department-specific People strategies to support growth and engage employees. provide consultative guidance and training for Chime leaders and employees. Lead departments through People programs including thorough performance and compensation reviews as well as continuous talent development initiatives. Work proactively with leaders to evaluate and prepare for future business and team needs, including organizational and change management. Build and administer processes for the completion of Chimer onboarding, benefits and perks enrollment, training, offboarding, and more. Ensure compliance with local, state, and federal legal requirements by studying existing and new legislation, enforcing requirements, and advising management on needed actions. Build and maintain People team and employee systems, including but not limited to the HRIS, payroll, and employment records. Build documentation for better information sharing of People policies across the Company Work to foster an environment of inclusion where diversity can thrive, including supporting Chimer resource groups and inclusion and unconscious bias training. Implement and utilize analytics to propel change and measure the success of People programs and Chimer engagement. Required Qualifications : 7+ years of direct experience in professional human resources administration, handling elements throughout the lifecycle of an employee. 2+ years serving as HR Business Partner in some fashion to large department or multiple leaders, with high-touch employee support and coaching of managers. Ability to design, implement, and manage performance assessment programs, corrective actions, dispute resolution, compensation analysis, and FLSA classifications. Experience working in a high-growth start-up setting. Experience onboarding and supporting remote teams, including expanding People programs to satellite offices effectively. (Preferred) Experience working with immigration counsel to facilitate visa and permanent residency transfers and applications. (Preferred) Experience reporting to the EDD, Department of Labor, San Francisco HSCO, etc. for various requirements. Excellent interpersonal, written, and verbal communication skills. Proven experience in conflict resolution, accurate and detailed record-keeping, human capital reporting, and project management. You are highly collaborative and articulate. You bring a high level of discretion to your work and communications. You work with an extreme bias toward action, strive for the utmost credibility and trust of your stakeholders, and a high commitment to your team. What We Offer: Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 12, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As a Dispute QA Specialist at Chime, you’ll be joining our rapidly-growing Risk Operations team to help us monitor and improve the quality of our dispute and chargeback operations. You’ll audit cases at every step of the investigative lifecycle using your sound judgment, critical thinking, and attention to detail, then compile and report key performance findings to the Investigations Team and Risk Management and other senior cross-functional leaders. As an issuer dispute operations expert, we’ll rely on you to help us ensure our investigations are efficient, accurate, and compliant, and that we are well-positioned to scale our operations as we grow to serve tens of millions of Chime members. Responsibilities Audit Chime’s dispute and chargeback operations to ensure we are decisoning quickly, with a high rate of accuracy, and in compliance with Federal Regulations E and Z, among other applicable regulations Use internal and third-party tooling to identify and prevent potential compliance violations, and report on daily, weekly, and monthly intervention rate Investigate and respond to dispute related escalations from our cross-functional stakeholders Generate and disseminate reporting on team performance against quality- and timeliness-oriented service level agreement metrics  Analyze performance reporting to identify gaps and training deficiencies, and escalate resource needs as necessary Generate weekly recommendations for investigator coaching sessions Support internal and external audits and due diligence requests Requirements At least one year of experience in financial services, preferably in compliance, risk management, trust and safety, and/or audit roles At least one year of experience in cardholder dispute operations, preferably supporting issuer dispute operations  You can analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a manner that is technically competent You can foster a cohesive and creative work environment with internal and remote teams, and across time zones You love knocking out the tasks on your checklist - you possess strong organizational and prioritizing skills A strong desire to work for a fast-paced, high-growth organization Advanced Microsoft Office or G Suite skills Dashboarding experience using data visualization tools such as Looker a plus Basic SQL experience and a desire to grow this competency a plus What we offer Competitive salary based on experience, with medical and dental benefits Free snacks and drinks, plus weekly catered lunches Flexible vacation policy Monthly happy hours and company events Dog-friendly office A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 10, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role This is a new role at Chime, reporting to the VP of Member Experience. In this role, you’ll oversee existing and future vendor relationships. You will be expected to grow your team in the US, as well as other areas of the globe as we scale our vendor operations. By the end of 2019, you will drive the strategy that impacts nearly 1,000 BPO employees and millions of Chime members. This is a senior role,  highly visible, and has a considerable impact on our success and the experience of our members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. You and your team will be accountable for shaping Chime’s vendor management strategy and policies. You will own a large portion of an eight-figure P&L.  Responsibilities: Be directly responsible for the performance and results of all vendor operations across multiple geographies and lines of business Develop Chime’s vendor management principles, and execute against a cross-functionally vetted strategy (including driving RFIs and RFPs) to scale member-facing vendor operations (support, risk, etc.) to support >10M account holders Lead and grow a team of vendor program managers in multiple locations, to support Chime’s Member Experience objectives at scale Plan for and execute additional expansion in our two existing sites in Mexico while developing a further near-shore and US-based operational expansion strategy Develop strong, collaborative relationships with key internal and external stakeholders to strategically develop, implement and optimize vendor management processes, tools and policies to achieve performance objectives while mitigating vendor risk Develop strong vendor relationships from junior management to global executives to maintain effective communication channels and ensure ongoing alignment across several operations teams Be part of a leadership team in all contract negotiations and relationship management for all key vendor relationships, including defining service level agreements and implementation of incentive plans aligned with delivering best in class support Project manage vendor budgeting and planning for MS vendor(s) and contribute to planning for a broader member services organization Work closely with analytics and workforce management teams to develop short and long term forecasting models  Lead discovery and research of new contact center technologies and manage their implementation as needed Collaborate with IT, InfoSec, Legal, Compliance, and department level stakeholders to ensure contact center operations are managed in line with policies and regulatory requirements Own forecasting and subsequent vendor capacity across all vendor centers and all Chime lines of business Be a senior member of building a vendor Quality Assurance program  Requirements A Bachelor's Degree (MBA or graduate degree preferred) and 8+ years experience managing contact centers/BPO vendors at a high growth technology company. Experience managing contact centers focused on the Financial Services industry highly preferred Possess strong negotiation and leadership skills needed to gain commitments and initiate action to remediate risks and vulnerabilities from the leadership of other teams. Ability to relate business requirements and risks to technology; has a wide range of experience with business and project planning, systems analysis, and application development. Proficiency with support tooling technology, including requirements analysis, design, testing (integration, user, and performance), implementation, and support Experience working with banks, payment networks, and/or other regulated industries like insurance or health care (payments experience preferred, global experience is highly beneficial) Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need. Comfortable with both setting the long-term strategy and making it happen, digging deep into the details Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently Ability to make quick judgments and defend decisions with data and business rationale Strong analytical and strategic thinking coupled with impeccable, clear communications  Proven track record of people management, including experience managing nimble, distributed, multi-disciplinary teams Fluent in both English and Spanish (preferred, not required) Ability and willingness to travel domestically and internationally, approx. 25-35% of the time Zendesk experience a plus What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 08, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role  We are looking for a seasoned credit expert who is data-driven and has strong analytical & technical skills. In this role, you will report to our Head of Credit Risk and will play a key role in developing the credit policies and strategy for all our current and future products. You’ll work closely with analytics, lending and ML teams and foster a culture of information-based decision making. Responsibilities Analyze and monitor the historical performance of our lending products and improve customer approval criteria and line assignment strategies accordingly Collaborate with our Data Analytics and Data Science teams to build lending data tables and establish reporting dashboards that will help senior management understand credit risk trends and exposures Leverage external and internal Chime data to build credit models in partnership with our Data Science team Partner closely with our Lending team in developing credit strategies for our lending products Work with cross functional teams across the company (including core banking) to measure the impact of lending products on their businesses and also help them out on their analytical needs Advise and mentor analysts throughout the organization with a focus on information-based strategy Requirements Bachelor’s degree in Engineering, Math, Finance or other quantitative discipline; Masters degree with a quantitative focus is a plus 4-7 years of analytical experience, preferably in a consumer credit risk role at a FinTech company Excellent SQL programming and advanced Microsoft Excel skills Experience working on bureau retro analysis, A/B testing and building credit models Experience in Python (or R or SAS or similar language) a plus Experience working in Looker or similar business intelligence tool a plus Knowledge of regression or any ML techniques a plus Detail-oriented with exceptional organizational skills. Should be willing to get their hands dirty and solve hard analytical problems for the business Ability to work in a fast-paced environment and meet aggressive deadlines while ensuring flawless execution Excellent written and oral communication skills  A strong passion for Chime’s mission What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 07, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role Members love Chime because we make banking simple, intuitive, and fun. But under the hood, Chime is anything but simple. We process hundreds of millions of dollars in transactions every week, including debit card purchases, mobile check deposits, transfers between banks, P2P payments, direct deposits, and more. To do this, we’ve developed complex integrations with card networks, processors, banks, and dozens of third-party services. As a Program Manager joining the Risk team, you’ll be taking the lead as managing critical banking partnerships and helping collaboratively execute key strategic initiatives. In this role, you’ll apply your Risk expertise, particularly in Regulatory Compliance and fraud mitigation, to bring innovative concepts to life.  Responsibilities Own and drive the delivery of critical, large cross-functional initiatives across multiple internal and external partners Partner with internal stakeholders to identify product/feature concept risks and collaboratively design solutions to mitigate them  Build relationships by collaborating with Engineering, Product counterparts, and other major internal stakeholders, plus a critical Banking partnership.  Apply your keen sense of prioritization to ensure external partners are being engaged strategically  Ensure timely execution of all project assets to meet launch dates, and help support analytics and hind-sighting post-launch Design a strategic partner engagement structure that supports transparency, efficiency, and effective execution  Manage day-to-day tasks of project planning and execution Communicate strategic milestones and due dates to all stakeholders, ensuring information is available and complete, including to executive stakeholders Populate agendas for planning, kick-off, and review meetings Track schedules, update reports and communicate and influence project status with stakeholders Requirements 3+ years of program/project management experience driving development efforts for high transaction volume based services in risk, regulatory compliance, finance, banking, or a related field Experience managing critical external partner relationships Experience in leading multiple large cross-team initiatives Basic SQL knowledge and a willingness/desire to enhance this skill set Solid understanding of agile release processes is a plus Proficiency with process management and collaboration tools such as Jira and Confluence Effective communication and presentation skills, both written and verbal; confidence in facilitating cross-functional team meetings to achieve results. High EQ and exceptional professional judgement are critical  Detail-oriented with exceptional organizational skills Strong time management skills; ability to troubleshoot, juggle multiple projects and prioritize High energy and flexibility in a constantly-evolving team environment What We Offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Sep 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role Chime is a technology and data-driven consumer bank. We are amassing vast amounts of data  that we want to use to ensure the best practices in risk management, new user acceptance, information security, underwriting, and more. Our ML and Data Science team occupies a critical role in the company, creating models and infrastructure that allow us to evaluate events in realtime in new, efficient, and accurate ways so as to minimize fraud and scale our ability to manage risk.   Responsibilities   In this role, you’ll build and implement novel Machine Learning and Deep Learning systems to combat fraud on our platform as well as help building the infrastructure to train and deploy them.   Specifically, you will:  Design and implement the infrastructure required to train models at scale. Implement ML/DL models that fight fraud and minimize the company’s risk Work with the data team’s infrastructure to build real time and offline feature databases Work with the data team to  create the infrastructure to build and maintain the datasets from which models are created Build the model serving systems with which we can deploy our models to production As we grow, scale the ML system to be able to support more use cases and ML model types. Requirements One of the following: (a) MS in CS or related field with 3+ years of experience in implementing and deploying large scale ML solutions OR (b) Ph.D. in Machine Learning, Statistics, Optimization, Physics, or related field, with 1+ years experience building production-ready ML models and systems 3+ years industry experience developing machine learning models at scale from inception to business impact. Leadership opportunities are also available. 5+ years of building distributed systems and/or scalable backend systems and the ability to maintain such systems in production. Strong software engineering fundamentals - understanding of data structures and algorithms, O-notation, ability to maintain a test suite and write clear maintainable code. Familiarity with majority of the following tools: Tensorflow, Numpy, Scipy, SparkML, pandas, scikit-learn.  Demonstrated leadership and self-direction, and willingness to both teach others and learn new techniques Experience with big data processing and storage systems: Hadoop, Spark, Hbase, Cassandra etc.  Strong programming skills in Python. Intermediate to Advanced knowledge of SQL and ability to wrangle data from many disparate data sources Technologies we use: MySQL, Python, AWS, Snowflake, R, and Looker, among many others   What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA
Sep 03, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As Partnerships & Strategy Manager focused on growth, you will report to our VP of Business Development and help contribute to Chime’s revenue and growth.  You will help build strategic partnerships with a variety of companies who would represent a compelling distribution opportunity for Chime to grow its member base.  Alongside our VP, you will identify and prioritize high impact verticals, prioritize opportunities, and build relationships in order to structure partnerships that add value to both Chime as well as the partner.  As you launch partnerships, you’ll be in charge of growing them, managing the relationship, and analyzing them to further optimize performance. In addition, you will help manage relationships with other players in the fintech ecosystem (P2P, lenders, PFM tools, aggregators) where a smooth user experience and excellent connectivity is valuable to deliver the end-to-end product experience our members expect.  Responsibilities Develop and execute partnerships strategy for established and yet-to-be-launched aspects of Chime’s business with a view towards growing the member base Work closely with product, design, legal/compliance, finance, analytics, and member services teams to identify and engage partners Navigate your way to partners through your existing network and continue to grow your network to facilitate relationship-building Own partner relationship end-to-end, including initial scoping, negotiations, launch, and ongoing partner management Pull and analyze data to prioritize, measure, and optimize partnerships by pulling data from our BI tool, manipulating said data, and building basic projections Minimal travel required Requirements Analytical grounding (including intermediate Excel and data analysis skills) and thought process in order to both prioritize opportunities and evaluate performance of partners Proven ability to negotiate and close deals ranging from tactical, mid-size opportunities, to strategic, large and complex partners Proven track record of relationship development, contract negotiation, and problem solving Ability to shift seamlessly from big picture strategic thinking to detailed operations and tactical execution Interpersonal skills with the ability to think and communicate creatively, thoughtfully, and quickly with both non-technical and technical internal & external teams Self-starter and comfortable working in a fast-paced environment with the ability to focus and thrive under minimal guidance Prior business development/partnerships experience preferred but not required BA/BS required or equivalent work experience; MBA optional What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA
Sep 03, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As Partnerships & Strategy Manager for our Marketplace business, you will report to our VP of Business Development and help contribute to Chime’s revenue and growth.  This role has general management responsibilities that spans ownership of a growing, high-margin revenue stream across strategy, analytics, marketing, and product. You will help build partnerships with companies that offer products and services that would provide both significant member benefits as well as a revenue opportunity for Chime. By analyzing existing member data and preferences, the competitive landscape, and overall partner opportunities, you will prioritize both verticals and companies within those verticals to approach and negotiate deals with.  You’ll own the end-to-end opportunity from building initial relationships to partner performance evaluation. You’ll also set the direction of where this offering can go and how deeply we may want to integrate with our best performing partners to further optimize performance. Lastly, you’ll work with product and marketing to experiment and test new marketing channels and collateral to drive optimal member benefit and value to Chime.   Responsibilities Develop and execute partnerships strategy for established and yet-to-be-launched aspects of Chime’s marketplace business Work closely with product, design, legal/compliance, finance, analytics, and member services teams to identify and engage partners to deliver member benefit and grow Chime’s revenue Build a pipeline of partners, selling our vision and the opportunity to partner with Chime in an authentic way Own partner relationship end-to-end, including initial scoping, negotiations, launch, and ongoing partner management Pull and analyze data to prioritize, measure, and optimize partnerships by analyzing the results of A/B tests and developing ad-hoc insights; build basic projections using partner reporting Roll-up-your-sleeves approach to “get stuff done” even if it won’t scale long-term, and figuring out how to scale it Minimal travel required Requirements Analytical grounding (including intermediate Excel and data analysis skills) and thought process in order to both prioritize opportunities and evaluate performance of partners Ability to negotiate and close deals ranging from tactical, mid-size opportunities, to strategic, large and complex partners Proven track record of relationship development, contract negotiation, and problem solving Ability to shift seamlessly from big picture strategic thinking to detailed operations and tactical execution Interpersonal skills with the ability to think and communicate creatively, thoughtfully, and quickly with both non-technical and technical teams Self-starter and comfortable working in a fast-paced environment with the ability to focus and thrive under minimal guidance Prior business development/partnerships experience preferred but not required BA/BS required or equivalent work experience; MBA optional What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Aug 25, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role  We are looking for a credit expert who is data-driven and has strong analytical & technical skills. In this role, you will report to our Head of Credit Risk and will play a key role in developing the credit policies and strategy for all our current and future products. You’ll work closely with analytics, lending and ML teams and foster a culture of information-based decision making. Responsibilities Analyze and monitor the historical performance of our lending products and improve customer approval criteria and line assignment strategies accordingly Collaborate with our Data Analytics and Data Science teams to build lending data tables and establish reporting dashboards that will help senior management understand credit risk trends and exposures Leverage external and internal Chime data to build credit models in partnership with our Data Science team Partner closely with our Lending team in developing credit strategies for our lending products Work with cross functional teams across the company (including core banking) to measure the impact of lending products on their businesses and also help them out on their analytical needs Advise and mentor analysts throughout the organization with a focus on information-based strategy Requirements Bachelor’s degree in Engineering, Math, Finance or other quantitative discipline; Masters degree with a quantitative focus is a plus 2-5 years of analytical experience, preferably in a consumer credit risk role at a FinTech company Excellent SQL programming and advanced Microsoft Excel skills Experience working on bureau retro analysis, A/B testing and building credit models Experience in Python (or R or SAS or similar language) a plus Experience working in Looker or similar business intelligence tool a plus Knowledge of regression or any ML techniques a plus Detail-oriented with exceptional organizational skills. Should be willing to get their hands dirty and solve hard analytical problems for the business Ability to work in a fast-paced environment and meet aggressive deadlines while ensuring flawless execution Excellent written and oral communication skills  A strong passion for Chime’s mission What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Aug 21, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As our BI / Visualization Expert, you will own and lead our ability to leverage data to tell stories and answer key questions about our members, our products and our business through Looker dashboards and visualizations.  In addition to creating the most stunning visualizations in our organization, you’ll also help us scale and responsibly democratize visualization creation throughout our company to bring us to the next level. We strive to make data and visualizations self-serve. Responsibilities Foster a data driven culture with your passion for telling stories with data and your skill surfacing insights through analytics and visualizations. Serve as the visualization master by not only being the go to resource for the most complex, dazzling dashboards, but also training and consulting with our broader org to democratize the creation of BI. Create governance, guidance, code reviews and access controls so that we maintain consistency, quality, scalability and business confidentiality as we scale dashboarding across our org. Influence change by not only creating insights through visualizations, but also presenting your recommendations to a variety of levels. Collaborate with Product Managers to align your visualizations to business needs, with Data Engineers to optimize data (structure, accuracy and completeness), and within the Analytics team to generate ideas and create consistency. Requirements You have 3-8 years of experience building dashboards in Looker, Tableau, Plotly, D3 or other visualization tools (Looker, specifically, a plus) that simplify the complex and provide actionable insights. People go to you regularly to figure out how to visualize data because you are known for figuring it out when others can’t, both from a technical perspective (data and queries) and an “art of telling the story” perspective. You are passionate about democratizing data and BI, and have the excellent communication skills needed to upskill an organization to make data insights self-serve while you focus the rest of your time on the complex, visually stunning, cross-functional dashboards that should be in the domain of the experts. You understand and are able to create / execute the style guides, coding reviews, governance processes and access controls that are needed to maintain consistency and quality as visualization creation is scaled broadly. You are not only a SQL ninja, but are also comfortable working with data engineers to optimize and ensure quality in the data, and working with Product Managers and other stakeholders to ensure your dashboards solve important business problems. You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy or your work. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Aug 21, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $400M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About This Role Our chatbot is the first touchpoint our members have when reaching out to Chime for support. These critical interactions should be easy, helpful, and enjoyable for our members. Your role will be to take ownership of the chatbot - from conversational design through to copy. You will develop and iterate on hundreds of conversation types to ensure effortless and delightful interactions. In this role, you will gain a deep understanding of our product and customer, analyze interactions that members have with the chatbot, and identify and implement ways to improve the responses and surrounding experience to ensure that each conversation is as effective and satisfying as possible. Responsibilities Take ownership of the UX and copy of our chatbot - shaping our members’ experience, building trust,  and growing our brand voice Review the current state of our chatbot copy and conversational patterns Architect clear, natural conversation flows with compelling, understandable copy to Improve the simplicity, helpfulness, and ease of use of our chatbot. Collaborate with product managers, engineers, designers, and researchers to design and implement chatbot improvements Requirements 5+ years content strategy, UX design, creative writing, and/or conversational design experience Bachelor’s Degree with coursework in writing, design, HCI, linguists, psychology or human factors Strong content strategy, content development, copywriting, or information architecture experience; preferably with a focus on chatbot experiences.  Excellent copywriting skills - be able to write concise and digestible copy Understanding of NLP/NLU systems such as IBM Watson Conversation, Google DialogFlow, etc Solid understanding of user experience design principles and interaction patterns Strong analytical skills - experience with looker is a plus Organized and accountable with high attention to detail and follow through Able to handle confidential information professionally Ability to work independently in a fast-paced environment A portfolio of work you've done (writing samples, interface content, microcopy, or even style guides) What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Aug 15, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the role We’re seeking a talented and driven Principal Product Designer to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be working as both a team lead and individual contributor, mentoring other designers while designing for critical cross-functional projects end-to-end. Your focus will be making finance simpler and better for our members. As a Principal Product Designer, you’ll be guiding other product designers towards the best possible design and UX outcomes for our members while staying mindful of business needs and constraints. You will facilitate cross-functional collaborations, which will help the design team operate more strategically, holistically, and effectively. You will also help set the gold standard for design execution by collaborating closely with the Head of Design, and together you’ll establish a vision for the future of Chime’s products. Responsibilities Put the user first in all decisions. Don’t lessen their problems, actually eliminate them. Champion high caliber design throughout Chime. You’re a role model to other designers and other parts of the company. Own full-stack design work, from hand sketches through to hifi mockups and prototypes Work on products not as a singular feature, but as an entire experience that can scale and grow Manage and iterate upon our internal design system and brand language Present work to, collaborate with, and influence product managers, engineers research, exec team, and other stakeholders Wear multiple design hats, helping to work on any project as needed Requirements Bachelor’s degree in graphic design, product design, or related design field (or applicable experience) 7+ years of proven history shipping consumer mobile and/or web products Experience leading and mentoring other designers, and a knack for inspiring others to be their best every day Ability to tackle a problem in fundamentally different ways and weigh the pros/cons of each Ability to balance business objectives with user needs. You represent both sides and balance your design decisions, getting the best possible outcome for both. A relentless desire to make banking really, really, really (we mean it!) work for our user’s benefit What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Aug 15, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the role We’re seeking a talented and empathetic Design Manager to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be both a player and a coach, managing other designers while designing for critical cross-functional projects end-to-end. Your focus will be both making finance simpler for our members and making Chime better for our employees. As a Design Manager, you’ll be responsible for developing and growing our product design team. You’ll guide designers towards the best possible design and UX outcomes for our members while teaching them to stay mindful of business needs and constraints. You’ll lead by example as you facilitate cross-functional collaborations and identify opportunities for the design team to operate more strategically, holistically, and effectively. You’ll work closely with the Head of Design as you establish a gold standard for design execution and a vision for the future of Chime’s products. Most importantly, you’ll work with each designer on career development and personal growth, ensuring that Chime isn’t just a job, but a place designers can launch their careers. Responsibilities   Put the user first in all product / design decisions. Don’t lessen their problems, actually eliminate them. Put your employees first in all other decisions. Coaches are the bottom of the pyramid, supporting their team, not the other way around. Champion high caliber design throughout Chime. You’re a role model to other designers and other parts of the company. Own full-stack design work, from hand sketches through to hifi mockups and prototypes Present work to, collaborate with, and influence product managers, engineers research, exec team, and other stakeholders Manage and iterate upon our team processes, career development, and people tools internally Wear multiple design hats, helping to work on any project as needed   Requirements Bachelor’s degree in graphic design, product design, or related design field (or applicable experience) 7+ years of proven history shipping consumer mobile and/or web products 1-2 years of experience managing and building small design teams Attitude of leadership from behind and a knack for inspiring others to be their best every day Ability to balance business objectives with user needs and team needs. You represent all sides of the business and know how to create the best outcomes for each. A relentless desire to make banking really, really, really (we mean it!) work for our user’s benefit What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Aug 10, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As the Strategy Manager of Lending and Credit, you will report to our GM of Lending and Credit Products and help lead Chime’s expansion from beloved bank account to trusted lender, and beyond. This is a brand new team, and you will be on the ground floor with the opportunity to build something innovative and new. You will help develop our credit and lending strategy from the ground up, build the partnerships and vendor relationships we need to get to market, be a part of the team that operates the business all the way through to the P&L, and grow and expand our offerings at a rapid pace in the coming years. By giving millions of Chime members access to the lines of credit, installment loans, and other credit products they need to thrive, you will play a major part in advancing Chime’s mission of financial health for all. This is one of the most important roles we will fill on the lending team where you will help accelerate innovation and drive execution. We’re looking for a leader with the scrappiness, speed, and creativity of an entrepreneur, combined with expertise in analysis and execution.  If you have a track record of sizing, evaluating, and prioritizing different revenue driving initiatives, negotiating and managing successful relationships with external partners, and a deep belief that financial services should exist to serve members’ financial health, we want to meet you. This is a great opportunity for a candidate with experience in investment banking, consulting or private equity who is looking for a high-impact operating role. Responsibilities Work closely with the executive team to develop the strategy for new revenue streams, partnerships and financing options informed by data analysis, financial modeling and qualitative research Take complete ownership of initiatives, managing the business case, scope, schedule, risks, interdependencies and decisions to allow us to enter the market as quickly as possible Champion cross-functional projects from concept to execution by scoping workstreams, involving relevant stakeholders and driving progress. For example, you may: Create risk and pricing models with our Risk and Data Science teams Build the platform and consumer experience with our Product Management team Develop go-to-market strategy and lifecycle management plans with our Growth/Marketing team Shape the lending program’s finance and capital markets strategy with our Finance team Secure licenses and ensure regulatory compliance with our Legal team Create a plan for providing customer support with our Member Services team Requirements 2-5 years of experience at a top tier investment bank, fintech startup, private equity firm, or consulting firm  Track record of successfully driving projects from end to end (from building strategy to execution) Ability to clearly communicate recommendations to technical and non-technical audiences, effectively gaining buy-in from executives and peers Experience building financial models, refining assumptions and assessing sensitivity, while maintaining an understanding of the larger picture we’re building towards Strong interpersonal skills and ability to work in a team environment and cross-functionally Collaborative team player - you go above and beyond to help your team A strong passion for Chime’s mission to provide members financial peace of mind Bachelor's degree What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.