Chimebank

Chimebank San Francisco, CA, USA
Dec 14, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About This Role Our chatbot plays a key role in ensuring members get fast and effective assistance from our Member Services team members and you will ensure that members receive responses to their specific questions consistently, at scale. Over a quarter of all contacts to Chime go through the chatbot, so an assurance of consistently successful interactions is an absolute must.  Please note that this role is on contract.  Responsibilities Assist in training the machine-learning model which powers our chatbot Prepare sampled data from exchanges between members and ChimeBot for use in training ChimeBot by carefully determining what the member was actually saying, according to the latest intent taxonomy Periodically determine the F1 score (accuracy) of ChimeBot Highlight new questions our members are asking which we have not previously prepared for Support deep-dive analytic endeavors by categorizing complex data on an ad-hoc basis Share insights with other members of the Chime team to inform our product, marketing, and operational plans Requirements You have a Bachelor’s Degree with a communication, statistics, social science, finance, or other business focus. You are able to maintain sharp focus, even with repetitive tasks You genuinely care about other people and the quality of service they receive You can provide constructive feedback to Product Managers on tooling and processes for more efficient labeling, and improved data quality. You are collaborative and have excellent written, verbal and interpersonal communication skills You are organized and accountable. You have high attention to detail and are quick to follow up and follow through. Able to handle confidential information professionally. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 13, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access,  Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As the Security Operations Lead, you will begin a multi-year buildout of a Security Incident & Event Management, Security Operations Centre, and Cyber Response Capability for Chime.  Being experienced in Security Incident & Event Collection, you will understand the signals, sensors, and events that a security operations centre would want and need. You will consult with relevant teams on their needs, while simultaneously building the SIEM funnel from sensors & events to qualified alerts.  Being experienced in Security Operations, you will develop an alert triage capability & runbooks. Being experienced in Digital Forensics / Incident Response / Cyber Operations, you will refine the existing security incident response capability. You will start as the sole member of the team (modulo vendor staff augmentation), and therefore be building the system and processes that you will want to use. Responsibilities Build out a log management & analysis capability Perform all ongoing security monitoring (network security, CloudTrail, etc) Build out a SIEM to fuse logs with IoCs and Threat Intel feeds Be, build, and eventually manage the entire Security Operations Center to triage alerts and report incidents Own Endpoint Detection and Response, and other security operations-focused tools Be, build, and eventually manage the entire Cyber Operation Center to perform Digital Forensics & Incident Response Develop KPIs and KRIs for Chime Security Operations Perform regular reporting & metrics Requirements 1+ year experience with log management & analysis 1+ year experience with security event collection, filtering, indexing, analysis, correlation & alerting 1+ year using at least one SIEM product (preferably multiple products) 1+ year experience in or managing security operations, working security alerts and incidents Comprehensive understanding of alerts and signals useful for SecOps staff 1+ year in AWS 1+ year of some combination of: Digital Forensics experience Incident Response experience Blue Team experience Threat Hunting experience What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank Chicago, IL, USA
Dec 13, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access,  Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the role As a Claim Specialist, you’ll be joining our rapidly-growing Risk Operations Team to help us investigate member dispute claims, coordinate funds recovery with merchants, and resolve claims in accordance with Federal Regulations and network rules. As an issuer dispute claims expert, we’ll rely on you to conduct timely, accurate, and compliant investigations, and advocate for members who were victims of billing errors or fraud.  Responsibilities  Use internal and third party tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations File chargebacks and fraud reporting in accordance with payment network (Visa, MasterCard) rules, review merchant representments and determine if they met compelling evidence thresholds; execute arbitrations when necessary Communicate claim investigation findings to members, and credit their accounts when we determine an error occurred Respond to document requests and rebuttals, and communicate findings to members Collect and review documentation from Chime members and third parties Support internal and external audits and due diligence requests Requirements At least one year of experience in cardholder dispute operations, preferably supporting Issuer dispute claim investigations You have a passion for solving puzzles and identifying the root cause of problems You can analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a manner that is technically competent You love knocking out the tasks on your checklist - you possess strong organizational and prioritizing skills A strong desire to work for a fast-paced, high-growth organization Advanced Microsoft Office or G Suite skills What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with federal, state, and Cook County ordinances. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 12, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role We are looking for a FP&A Lead to join the Finance, Accounting & Strategy Team at Chime, reporting to the Finance Manager. As a member of the Finance team, you will have a key role in developing and shaping our business and financial strategy, as well as execute on a number of high-impact cross-functional initiatives at the company. You will help us build out our planning and budgeting process from the ground up, and you will work closely with team to develop budget tracking and reporting. You will collaborate with business units to drive continuous improvement of KPIs and tracking against budget requirements, and develop dashboards and analytical frameworks that will guide the executive team. We are looking for someone who is an analytical problem-solver and who can break down complex problems into actionable components without losing sight of the overall strategy. Responsibilities Financial Planning Support the near-term, annual long-range financial planning, and incorporate feedback from multiple stakeholders into monthly, quarterly and annual financial plans Work closely with business partners to translate financial plans into quarterly budgets that can be incorporated into financial systems and financial models Coordinate with business, recruiting and People Operations partners to manage headcount planning processes Reporting & KPI Tracking Build budget reports, variance analyses, and ROI analyses to track performance against financial plan  Develop internal reporting to advise and inform Finance team and executive leadership Build financial and operational metrics dashboards to report key insights Strategic Analysis Evaluate revenue and profit opportunity for new products and features Collaborate with business units to develop financial models to track and improve KPIs   Facilitate deal negotiations with vendors and partners, including financial analysis Requirements 6+ years of experience in FP&A, including at least 2 years in an operational role at a technology or finance / fintech company; prior experience in investment banking, private equity, venture capital or consulting a plus Strong analytical, financial modeling, financial planning and problem-solving skills Demonstrated ability to collaborate and communicate with key stakeholders, cross-functional partners and senior leadership Eagerness to dig into the details and move quickly at a hyper-growth fintech startup Proficiency in Excel, Powerpoint; experience with Netsuite, Bill.com, Looker, SQL a plus What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 12, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. Responsibilities: Manage the Accounts Payable function, including review of contract, coding, matching, payment, and support the AP accountant. Review bank reconciliations to ensure cash receipts, disbursements, and bank fees have been properly reflected in the general ledger. Help develop, implement, and roll out the company’s expense reimbursement policy and review and process expense reports using the company’s reimbursement tool. Prepare and process semi-monthly payroll for company employees including off-cycle payrolls and manual checks as needed; Prepare payroll journal entries and reconcile payroll related GL accounts. Partner with People Ops to understand payroll strategies and deliver recommendations to help improve the payroll process. Month-end close activities : Perform and review monthly accounting close activities as assigned, such as bank reconciliations, fixed assets, prepaids reconciliations, accrued liability, other balance sheet reconciliations, and preparation of journal entries Help document, implement and maintain appropriate accounting policies, processes and internal controls. Assist the Accounting Manager in researching, analyzing and interpreting complex technical accounting issues and new accounting standards.  Identify opportunities for process improvements; suggest and implement improvements to scale and automate manual procedures and computations. Assist management in completing special projects and analyses on an ad-hoc basis. Qualifications:  Bachelor’s degree (Accounting or Finance) and a minimum of 3 years of accounting or finance experience is required. Big 4 public accounting preferred. Must demonstrate attention to detail in a fast-paced high-growth work environment and the ability to manage and prioritize multiple projects simultaneously to achieve results. Proficiency with Excel required; NetSuite ERP system experience a plus. CPA or CPA candidate preferred with strong knowledge of US GAAP. Strong analytical and problem-solving skills. Strong organization skills. Team player, with a positive attitude, who is proactive and accountable. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 12, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As the Head of Marketing Analytics, you will have the opportunity to build and lead a team of marketing analysts to relentlessly leverage data, data science, experimentation and analytics to understand how we can optimize our marketing and remarketing efforts in both digital and non-digital channels, as well as social media. Because you are devoted to causation, attribution and incremental lift - understanding not only where our marketing efforts have been successful, but why - you will lead all deep dives into marketing and social media analytics. Responsibilities Foster a data-driven, test-and-learn culture with your passion for telling stories with data - not only surfacing marketing and social media insights, but also presenting those insights and recommendations to a variety of levels within the organization, including executives, to influence change. Be obsessed with causation, attribution and incremental lift - measuring the marginal benefit against marginal cost of our marketing efforts. Identify what KPIs, data, features and events will evidence whether success has been achieved, where it has been achieved, and why. Provide guidance on experimentation for both digital and non-digital channels - lending expertise on instrumentation of new technologies / vendors as well as analyzing results from technologies / vendors to understand attribution, causation, and incremental lift. Partner with marketers, data engineers, social media and community managers, and other data scientists / analysts to build the analytics that drive our programmatic marketing efforts. Requirements You have an advanced degree, or equivalent working experience, in Statistics, Econometrics, Computer Science, Mathematics, or a related quantitative field. You have 7-10 years of experience in B2C marketing analytics (in FinTech, Banking, Lending or Credit, a plus) that includes building and leading marketing analytics teams. You are a self starter who delights in applying experimentation / AB testing, statistical analysis and other data science techniques to understand how your organization can optimize marketing and remarketing efforts in both digital and non-digital channels, as well as social media. You have led efforts to bolster ad and marketing platform analytics (from Facebook, Google, Iterable, etc. and also experimentation products such as Optimizely) to do deep dives into causation, attribution, incremental lift and multi-touch attribution. You have analyzed data across digital marketing channels to optimize media mix modeling.  Ideally, your multi-touch attribution modeling includes search, social media and non-digital (TV, radio, etc.) channels. You understand how to surmount the unique challenges of providing a unified view of the customer journey from a variety of marketing campaign origins to web / app enrollment (AppsFlyer, specifically, a plus). You passionately pursue CPE (Cost per Enrollment) and CAC (Customer Acquisition Cost) metrics. You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy or your work. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 12, 2019
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role Technology Security is a critical function at Chime that ensures that we are keeping our members and their money safe. This position will have responsibility for technology security at Chime and report directly to the CTO. Responsibilities Provide visionary security leadership to direct strategy, operations, and budget for the protection of all Chime digital products  Direct strategy for security engineering and architecture, compliance, security governance, privacy, risk, and IT compliance for Chime’s products Leverage and advocate cutting edge technology and engineering processes to support the Chime product roadmap and defend against advanced threat models Lead the design of a security organization that balances the need for high-quality security services with the need for high quality, high-velocity product development Build on our existing security team, hire and manage additional security engineers, architects, and SecOps personnel Mentor team members to help them level up their skills, allowing them to grow with the organization. Evangelize security best practices throughout the organization Train and inspire development teams to build software securely Oversee efforts internally and externally to ensure the integrity of Chime’s software and infrastructure, including Penetration tests, security scans, and other more sophisticated testing activities. Requirements 5+ years of security leadership experience, financial services exp. a bonus. Experienced with strategic security planning with DevOps, Engineering teams, and Product teams Clear and empathetic communicator Experience establishing and approving security policies, controls, and cyber incident response programs Ability to assess and manage privacy risks, policies, and control implementation Active professional network in the financial and technical security leadership community Experience driving programs necessary to achieve PCI-DSS, SSAE16/18, SOC2, or equivalent certifications, where appropriate. Desired certifications and framework experience: ISO 1799-2005, ITIL, SDLC, PCI-DSS, GDPR/CCPA, GLBA etc. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 10, 2019
Senior Data Engineer Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role In this role, you’ll be responsible for managing the team overseeing the design, development and operations of large-scale, real-time data systems.  The ideal candidate will be excited by the prospect of owning, optimizing or even re-designing our company’s data architecture and building out a team to support our next generation of products and data initiatives. Your Data Engineering team will support our software developers, database architects, data analysts, data scientists, and machine learning engineers on back-end data initiatives. Responsibilities We’re looking for a leader who is self-directed and comfortable supporting the data needs of multiple teams, systems and products. Your responsibilities will include: Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies Work with stakeholders including the Analytics, Risk, Machine Learning, and Technical Operations teams to assist with data-related technical issues and support their data infrastructure needs Participate in key technical and design discussions with technical leads in the team as a hands-on manager Act as a project manager for the projects that your team is responsible for Provide technical leadership to your team by giving guidance on designs and coding when time allows Help manage and consult in designing our data governance initiatives Requirements 6+ years of experience in designing, implementing, optimizing and operationalizing real-time big data analytics systems including data-pipelines, data warehouses and enterprise wide data-flows You've earned a bachelor’s degree in Computer Science or other technical field  Understanding of the tradeoffs between different big data solutions Strong analytic skills related to working with unstructured datasets Experience with a variety of traditional, streaming, and big data tools such as:  Hadoop ecosystem: Hadoop, Hive, Spark Kafka, Sqoop, Flume Airflow or other workflow scheduler  Data Warehouses: Redshift, Snowflake (preferred) SQL databases, including MySQL, Postgres AWS cloud services: EC2, EMR, RDS Stream-processing systems: Storm or Spark-Streaming or equivalent. Advanced SQL, Python, Java and/or Scala What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 07, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As Partnerships & Strategy Manager focused on growth, you will report to our VP of Business Development and help contribute to Chime’s revenue and growth.  You will help build strategic partnerships with a variety of companies who would represent a compelling distribution opportunity for Chime to grow its member base.  Alongside our VP, you will identify and prioritize high impact verticals, prioritize opportunities, and build relationships in order to structure partnerships that add value to both Chime as well as the partner.  As you launch partnerships, you’ll be in charge of growing them, managing the relationship, and analyzing them to further optimize performance. In addition, you will help manage relationships with other players in the fintech ecosystem (P2P, lenders, PFM tools, aggregators) where a smooth user experience and excellent connectivity is valuable to deliver the end-to-end product experience our members expect.  Responsibilities Develop and execute partnerships strategy for established and yet-to-be-launched aspects of Chime’s business with a view towards growing the member base Work closely with product, design, legal/compliance, finance, analytics, and member services teams to identify and engage partners Navigate your way to partners through your existing network and continue to grow your network to facilitate relationship-building Own partner relationship end-to-end, including initial scoping, negotiations, launch, and ongoing partner management Pull and analyze data to prioritize, measure, and optimize partnerships by pulling data from our BI tool, manipulating said data, and building basic projections Minimal travel required Requirements Analytical grounding (including intermediate Excel and data analysis skills) and thought process in order to both prioritize opportunities and evaluate performance of partners Proven ability to negotiate and close deals ranging from tactical, mid-size opportunities, to strategic, large and complex partners Proven track record of relationship development, contract negotiation, and problem solving Ability to shift seamlessly from big picture strategic thinking to detailed operations and tactical execution Interpersonal skills with the ability to think and communicate creatively, thoughtfully, and quickly with both non-technical and technical internal & external teams Self-starter and comfortable working in a fast-paced environment with the ability to focus and thrive under minimal guidance Prior business development/partnerships experience preferred but not required BA/BS required or equivalent work experience; MBA optional What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 07, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role As Partnerships & Strategy Manager for our Marketplace business, you will report to our VP of Business Development and help contribute to Chime’s revenue and growth.  This role has general management responsibilities that spans ownership of a growing, high-margin revenue stream across strategy, analytics, marketing, and product. You will help build partnerships with companies that offer products and services that would provide both significant member benefits as well as a revenue opportunity for Chime. By analyzing existing member data and preferences, the competitive landscape, and overall partner opportunities, you will prioritize both verticals and companies within those verticals to approach and negotiate deals with.  You’ll own the end-to-end opportunity from building initial relationships to partner performance evaluation. You’ll also set the direction of where this offering can go and how deeply we may want to integrate with our best performing partners to further optimize performance. Lastly, you’ll work with product and marketing to experiment and test new marketing channels and collateral to drive optimal member benefit and value to Chime.   Responsibilities Develop and execute partnerships strategy for established and yet-to-be-launched aspects of Chime’s marketplace business Work closely with product, design, legal/compliance, finance, analytics, and member services teams to identify and engage partners to deliver member benefit and grow Chime’s revenue Build a pipeline of partners, selling our vision and the opportunity to partner with Chime in an authentic way Own partner relationship end-to-end, including initial scoping, negotiations, launch, and ongoing partner management Pull and analyze data to prioritize, measure, and optimize partnerships by analyzing the results of A/B tests and developing ad-hoc insights; build basic projections using partner reporting Roll-up-your-sleeves approach to “get stuff done” even if it won’t scale long-term, and figuring out how to scale it Minimal travel required Requirements Analytical grounding (including intermediate Excel and data analysis skills) and thought process in order to both prioritize opportunities and evaluate performance of partners Ability to negotiate and close deals ranging from tactical, mid-size opportunities, to strategic, large and complex partners Proven track record of relationship development, contract negotiation, and problem solving Ability to shift seamlessly from big picture strategic thinking to detailed operations and tactical execution Interpersonal skills with the ability to think and communicate creatively, thoughtfully, and quickly with both non-technical and technical teams Self-starter and comfortable working in a fast-paced environment with the ability to focus and thrive under minimal guidance Prior business development/partnerships experience preferred but not required BA/BS required or equivalent work experience; MBA optional What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role Chime was founded on the principle of removing complexity and fees from traditional financial services. We believe that no one should have to pay to use their own money. At the core of nearly all Chime products lies some form of money movement.  We are looking for a Senior Product Manager for our Move Money team. Your mission will be to make movement of money into, out of, and between Chime accounts as seamless, fast, and free as possible.  You will own the end-end strategy, roadmap, and execution of all features and core systems that enable money movement across Chime (e.g. Instant Transfers, ATMs and cash deposits, cardless cash, mobile check deposit, ACH, integrations with payment processors, facilitation of P2P payments, and whatever else you think the future of payments looks like).  You bring deep empathy and can effectively prioritize with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us. Responsibilities Own and drive the strategy for all features and services that involve money movement Lead the ideation, development, and launch of innovative features Help shape the vision for how all Chime teams interact with money movement services Establish shared vision across the company by building consensus on priorities leading to product execution Define and analyze metrics that inform the success of products/experiments Perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap Ship minimum-loveable-products that allow us to test our hypotheses while delivering a quality customer experience Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies) Partner with marketing, risk, compliance, engineering, design, QA, and analytics teams to build software collaboratively and inclusively Requirements 5+ years experience as a product manager Strong customer empathy and experience shaping product direction and execution based on customer needs Prior experience in payments/money movement Strong analytical skills, competence in SQL, and experience with tools for doing data analysis An owner’s mindset - you don’t shy away from the hard stuff Experience conducting user research to educate product design Empathy for users and a drive to discover and resolve their pain points  Experience at a fast-growing startup in a cross-functional environment Passion for our mission: helping members lead healthy financial lives Strong collaboration in team environments but able to act quickly as the decision-maker What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role At Chime, we believe in the power of our product to help people lead healthier financial lives.  We are looking for a Senior Product Manager to lead our Spending & Saving team.  This team is responsible for ensuring that Chime delivers on its mission: to improve members’ financial health. You will be building solutions that help people understand their financial needs and change their behaviors in order to meet their goals.  The core member problems you will be responsible for are: running out of money before payday, not having an emergency savings fund, and the stress caused by managing finances. Y ou will drive decision-making through customer insights, quantitative analysis, and AB testing. You will own the end-end strategy, roadmap, and execution of all Spending & Savings features (including but not limited to: spending insights, joint accounts, tracking upcoming expenses, bill pay, cashback rewards, subscription management, savings goals, etc.)  You bring deep empathy and can effectively prioritize with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us. Responsibilities Own and drive the strategy to help members spend smarter and save more Lead the ideation, development, and launch of innovative features Establish shared vision across the company by building consensus on priorities leading to product execution Define and analyze metrics that inform the success of products/experiments Ship minimum-loveable-products that allow us to test our hypotheses while delivering a quality customer experience Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies) Rapidly iterate on services using customer feedback Perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap Partner with marketing, risk, compliance, engineering, design, QA, and analytics teams to build software collaboratively and inclusively Requirements 3+ years experience as a product manager Strong customer empathy and experience shaping product direction and execution based on customer needs Strong analytical skills, competence in SQL, and experience with tools for doing data analysis Experience designing intuitive mobile user interfaces and executing product plans with a well-defined process Prior experience in Fintech or Growth a plus Experience conducting user research to educate product design Empathy for users and a drive to discover and resolve their pain points  An owner’s mindset - you don’t shy away from the hard stuff Experience at a fast-growing startup in a cross-functional environment Passion for our mission: helping members lead healthy financial lives Strong collaboration in team environments but able to act quickly as the decision-maker What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role We’re seeking a talented and driven Senior Designer of Brand & Marketing to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be working as both a team lead and individual contributor, generating innovative design assets while mentoring other designers on the team. Your focus will be generating growth for the Chime business while making finance simpler and better for our members. As a Senior Designer, you’ll be collaborating across functions at Chime, including marketing design, product design, user research, content strategy, growth management, lifecycle marketing, and more. You know that brand and experience goes beyond pixels and you’re not afraid to advocate for experiences that hit the highest bar. You will build upon our Design system, which will help the design team operate more cohesively, consistently, and with greater velocity. You will also help set the gold standard for design execution by collaborating closely with the Head of Design, and together you’ll establish a vision for the future of Chime’s brand and visual marketing strategy. Responsibilities Put the user first in all product / design decisions. Don’t lessen their problems, actually eliminate them. Act as a champion for high caliber design and experiences throughout Chime Create cohesive marketing experiences with high-quality assets that power Chime’s marketing channels and rapidly increase growth Create concepts for new creative experimentation from campaigns to ad formats and channels for testing. Utilize best practices and data-driven insights. Produce hand-sketches, flow-charts, wireframes, high-fidelity mockups, and build prototypes (as needed) to illustrate the entire experience of a concept Present work to, collaborate with, and influence marketing, growth, research, and product teams Wear multiple design hats, helping to work on any project as needed Requirements Bachelor’s degree in graphic design, web development, advertising, and/or UI design (or applicable experience) 5+ years of proven history designing for brand marketing, performance marketing, and/or growth Expertise with native mobile design, responsive web design, motion design, animation, and/or video editing Strong command of social media platforms and the limitations of/opportunities for each (Facebook ads, Twitter, and Instagram) Attitude of mentorship and a knack for inspiring others to be their best every day Ability to see many different ways to tackle a problem and weigh the pros/cons of each  Ability to balance business objectives with user needs and team needs. You represent all sides of the business and know how to create the best outcomes for each. A relentless desire to make banking really, really, really (we mean it!) work for our user’s benefit What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role We’re seeking a talented and driven Principal Product Designer to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be working as both a team lead and individual contributor, improving design team processes while designing for critical cross-functional projects end-to-end. Your focus will be making finance simpler and better for our members. As a Principal Product Designer, you’ll be guiding other product designers towards the best possible design and UX outcomes for our members while staying mindful of business needs and constraints. You know that user experience goes beyond pixels and you’re able to influence organizations to create experiences that hit the highest bar. You will facilitate cross-functional collaborations, which will help the design team operate more strategically, holistically, and effectively. You will also help set the gold standard for design execution by collaborating closely with the Head of Design, and together you’ll establish a vision for the future of Chime’s products. Responsibilities   Put the user first in all decisions. Don’t lessen their problems, actually eliminate them. Champion high caliber design throughout Chime. You’re a role model to other designers and other parts of the company. Own full-stack design work, from hand sketches through to hifi mockups and prototypes Work on products not as a singular feature, but as an entire experience that can scale and grow Manage and iterate upon our internal design system and brand language Present work to, collaborate with, and influence product managers, engineers research, exec team, and other stakeholders Wear multiple design hats, helping to work on any project as needed   Requirements Bachelor’s degree in graphic design, product design, or related design field (or applicable experience) 7+ years of proven history shipping consumer mobile and/or web products Experience leading and mentoring other designers, and a knack for inspiring others to be their best every day Ability to tackle a problem in fundamentally different ways and weigh the pros/cons of each  Ability to balance business objectives with user needs. You represent both sides and balance your design decisions, getting the best possible outcome for both. A relentless desire to make banking really, really, really (we mean it!) work for our user’s benefit What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role We are hiring a senior growth marketer to take the lead on some of our company’s most important growth initiatives, with the goal of getting millions of potential members to fall in love with Chime. In this role, you will work closely with our product and marketing teams to design, implement, measure, and iterate on growth strategies that drive our business metrics. This includes experimentation and building lifecycle programs centered around growth across a number of platforms: email, push, in-app and SMS. If you’re a creative and goal-driven, and love working in a fast-paced environment alongside passionate colleagues, we want to meet you. This role requires a high degree of collaboration with our Growth product team to plan and execute against shared goals, delivering seamless experiences across the website, app and all lifecycle channels. The ideal candidate will have led strategy for innovative and engaging lifecycle programs in results-driven environments, have proven success improving key enrollment and activation/onboarding metrics, developed aggressive experiment pipelines for continuous innovation, all with a customer-centric mindset that's highly empathetic toward our members. Responsibilities: Drive hyper-personalized cross-channel growth programs (primarily email/push/in-app), delivering best-in-class member communications that's proven by both quantitative and qualitative measurements around enrollments, activations, and referrals Own the strategy of early lifecycle journeys and campaigns: identifying, sizing and prioritizing the opportunities that can result in the biggest wins Partner with Growth and other key stakeholders to develop and deliver on shared strategies, executing against team/company OKRs for large cross-functional initiatives Oversee the execution of highly-targeted, complex member journeys/workflows as well as ad-hoc campaigns that help reach goals: promotions, seasonal campaigns, etc. Monitor performance of marketing programs, generate data-driven hypotheses that inform strategies for journeys and campaigns, and identify areas for improvement in our strategy Explore the use of incentives in lifecycle marketing with a focus on incremental ROI Continuously improve through the lifecycle experiment roadmap covering both short-term campaigns and long-term series, testing across incentives, creative, content, and cadence, deriving insights to tangibly impact initiatives across the org Become an expert in our marketing automation and platform tools that allow us to rapidly test and eventually personalize new experiences Work with our growth analytics team to measure each experiment and develop insights that lead to even bigger wins Collaborate with a cross-functional team of growth experts on a daily basis to refine your own strategies and help develop theirs Requirements: 7+ years experience leading the development of complex lifecycle/CRM programs, growth marketing, and/or direct response marketing, optimized for conversion, from strategy-to-execution Proven success in working with product and research teams to create and execute against shared goals that are based on data-informed hypotheses. Adept with marketing automation/CRM systems, pushing the boundaries of what those systems can do Expert in customer segmentation strategies and subscriber management across multiple channels (omni-channel), deliverability and CAN-SPAM laws Critical thinker who can develop creative solutions around (technical or resource) limitations Analytical mindset and experience with related tools/concepts: Excel, A/B testing, relational databases Strong organizational skills Impeccable eye for detail Experienced with Iterable, HTML/CSS, Looker, SQL, Adobe Creative Suite What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 06, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About This Role In this high impact Product Analyst role, you will have the opportunity to relentlessly leverage data science, analytics and experimentation to build and improve our AI assistant and automated member support experiences. Your expertise and analysis will help drive the first contact our members have with Chime. As a product analyst, you will own the analytical lifecycle and optimization of the automated experiences while working with the latest in chatbot technology to make our members fully self service. Responsibilities Foster a data-driven, test-and-learn culture with your passion for telling stories with data and surfacing insights through exploratory analytics, experimentation, in-depth research into the user journey / customer funnel, and data science. Influence change by presenting product insights and recommendations to a variety of levels within the organization, including executives. Identify what KPIs, data, features and events will evidence whether success has been achieved, where it has been achieved, and why. Lead experimentation optimization by providing guidance on the experiments that should be run, how they should be run (what sample size and sample populations should be included), what events and properties should be tracked, and how to analyze results to understand attribution, causation, and incremental lift. Partner with Product Managers to align your work to business needs, collaborate with Data Engineers to optimize data (structure, accuracy and completeness), and team within the Analytic org to generate ideas and create consistency. Requirements 2+ years of exposure to NLP/ML-powered chatbots from inception to launch You are a self starter who delights in applying experimentation / AB testing, statistical analysis and other data science techniques to understand who our customers are, what they are doing, what they want, and why. You have strong software engineering fundamentals; you understand data structures and algorithms and have the ability to maintain a test suite and write clear maintainable code. You understand how to optimize event tracking - what should be tracked, how it should be structured and taxonomies that should be applied (Segment experience, specifically, a plus). You have owned experiment design and analysis from end to end, understanding not only how to set up experiments (determining who is in the populations, sample size, how they are deployed, how long they run, etc.) but also analysed the results by doing deep dives to understand attribution, causation, and incremental lift.  (Understanding how and when to go beyond 3rd party experimentation platform analytics, like Optimizely, a plus). You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy of your work. You have an advanced degree, or equivalent working experience, in Statistics, Econometrics, Computer Science, Mathematics, or a related quantitative field. What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 05, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role You are a detail-oriented, creative and analytical learner and teacher with experience designing, managing and facilitating learning solutions with large groups across multiple business functions.  In this role, you’ll be expected to design, develop and deliver learning solutions. You will report directly to our Instructional Design Manager while working closely with support partners located nearshore and stateside to train our teams to deliver high-touch financial services support. We are rapidly iterating on our product and introducing new features frequently to help our Members achieve financial peace of mind. You will work with a team of content developers to help our support teams understand our product offerings and deepen our relationship with our Members through world-class service. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. You and your team will be accountable for shaping Chime’s Learning and Development strategy and policies.  Responsibilities: Manage current content Partner with instructional designers to produce and publish content Partner with BPO training partners to facilitate or develop micro-content  Track and audit eLearning and ILT on the Learning Management System (LMS) Create additional learning evaluation opportunities around application of skills learned Travel to call center sites in U.S. and Mexico (facilitation and coaching) Requirements Bachelor’s degree  At least 2 years of facilitation experience  Experience developing learning content (e.g., classroom training, eLearning, quick reference guides) Experience tracking attendance and/or proficiency in a classroom or other setting Have or be in-process getting a valid passport  30% travel nearshore and stateside contact center sites Desired/Exceptional Experience managing content on LMS a plus Certificate or degree in relevant field a plus Experience with eLearning authoring and data & admin tools such as Storyline 360, Camtasia, TTS, LMS a plus What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 04, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role  In this role, you’ll be a part of the Machine Learning and Data Science team that combats fraud, improves member experience, creates recommendations for users and much more . You’ll help implementing ML models in production and help build the infrastructure to train, deploy, track and measure them.  Responsibilities Enhance the ML labelling infrastructure Design and implement the APIs and interaction with ML models and the rest of the company’s systems Develop the metrics infrastructure and visualization tools Work with the data team’s infrastructure to build real time and offline feature databases Work with the data team to  create the infrastructure to build and maintain the datasets from which models are created Build the model serving systems with which we can deploy our models to production As we grow, scale the ML system to be able to support more use cases and ML model types Move towards building and releasing your own models with the help of the team  Requirements MS in CS or related field with 4+ years of experience in implementing and deploying large scale distributed systems 5+ years of building distributed systems and/or scalable backend systems and the ability to maintain such systems in production Strong programming skills in Python. Intermediate to Advanced knowledge of SQL and ability to wrangle data from many disparate data sources Strong software engineering fundamentals - understanding of data structures and algorithms, big O-notation, ability to maintain a test suite and write clear maintainable code Demonstrated leadership and self-direction, and willingness to both teach others and learn new techniques/tools Experience with supporting teams which use Machine Learning and or working directly with ML models Knowledge of Docker and Kubernetes is a big plus otherwise the ability to pick up such technologies quickly. We have a dedicated DevOps team but these tools will be the bread and butter of real time ML systems you will help build Technologies we use: Airflow, Spark, Kafka, Redis, MySQL, Postgres, Python, AWS, Snowflake and Looker, among many others Familiarity and interest in learning Machine Learning and implementing models in the future is a must Experience with big data processing and storage systems. Experience with some of the following is preferred: Hadoop, Airflow, Spark, Kafka. What we offer Competitive salary based on experience, with medical and dental benefits Free snacks and drinks, plus weekly catered lunches Flexible vacation policy Monthly happy hours and company events Dog-friendly office A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank San Francisco, CA, USA
Dec 04, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role Program Management at Chime improves how teams prioritize against our business strategy, drives cross-functional execution and accountability, and provides teams more leverage. We are looking for a self-starter, change agent, and exceptional problem solver with a demonstrated track record of leading large, cross-functional projects. You’ll participate in strategic planning and drive the delivery of our most important priorities across internal and external stakeholders. As a member of this function, you’ll help develop processes and best practices, ultimately setting the bar for how we operate as a company. Responsibilities Efficiently drive the largest, strategic company initiatives across internal and external partners. Ensure the multiple work streams required for successful delivery are planned, executed, and communicated well Create project plans by identifying workstreams, establishing owners, getting alignment on timelines, and more. Surface and communicate risks while actively working to mitigate them Support annual and quarterly planning. Contribute to cross-functional and team OKR setting and prioritization Develop future-oriented processes and best practices to support organizational scale and rapid growth Maintain operational and communication cadence to hold partners accountable and ensure successful delivery of programs Be a thought partner in building a high-performance culture Requirements 3+ years in program/project management 5+ years of relevant experience Technical/finance background and/or demonstrated ability to learn quickly High-growth startup experience a strong plus Exceptional project management and organization skills  Track record of building meaningful relations with leaders and cross-functional stakeholders Structured and direct verbal and written communication skills First-principles problem solver - distills complex problems to their root cause and main drivers; challenges assumptions even from senior leaders  Resilient and able to work autonomously in the face of ambiguity Ability to see the bigger picture while maintaining attention to detail; solves for future problems not just today’s specific challenge.  What we offer Competitive salary based on experience, with medical and dental benefits. Free snacks and drinks, plus weekly catered lunches. Flexible vacation policy. Monthly happy hours and company events. Dog-friendly office. A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank. We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Chimebank Chicago, IL, USA
Dec 04, 2019
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically.  And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone. We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you. About the Role:  As a Compliance Operations Specialist at Chime you’ll be joining our fast-growing compliance operations team by contributing to the monitoring and testing of our Chime credit and debit programs using your sound judgment, innovative thinking, and collaborative decision making.  You’ll immerse yourself by learning how current laws and regulations affect Chime and its members. You’ll work closely with both internal and external risk, legal and member services teams to ensure we’re mitigating our regulatory risk via account investigation, program control oversight, and policy testing. Help us ensure our members get the safest and best experience Chime can provide!   As Chime continues to grow its business, we’re looking to enhance our monitoring and controls as it relates to regulatory industry best practices. We are also aiming to formalize processes related to Complaint handling and reporting across our platform. You’ll work across the organization to support the integration of our Compliance Program as we continue to roll-out amazing products for our members. Focus areas will include Complaints handling and Quality Assurance.  You’ll report to the Compliance Operations Lead and will be responsible for execution of compliance related reviews and program development.  Together you’ll work with the San Francisco based Compliance Operations team on building and executing processes, protocols and tools to protect our business as we continue to grow the culture of compliance within Chime!  This role is based out of Chime’s newly established office in Chicago, IL. Responsibilities:  Develop and maintain extensive knowledge of federal, state, and local compliance laws and regulations applicable to Chime’s credit and debit programs, as well as proactively identify emerging compliance risks Assist in performing compliance-related investigations, program policy and limit testing, and gap analysis Conduct reviews and queries of Chime’s internal systems and databases Respond to and monitor member complaints in relation to legal and regulatory issues from all sources including, but not limited to, social media, consumer advocacy agencies, and reports from our third party vendors, for potential compliance issues to ensure proper investigation occurs and any corrective actions are taken Create timelines, draft summaries, and organize facts related to active legal complaints to better assist outside counsel Work with and suggest improvement for tools and software to better track, test, and promote compliance functions and initiatives Prepare analyses to assist in identifying business needs for potential compliance issues Assess and execute on any remediation plans proposed by business stakeholders if violations or exceptions are identified Contribute to compliance management reports to keep senior management and stakeholders aware of compliance issues and trends Review and provide feedback on member-facing marketing and product materials and communications for Chime’s debit and credit programs as it relates to any compliance concerns with program and brand requirements Assist with other special projects as needed Requirements:  Have at least 1-2 years of experience in financial services, preferably in compliance, risk management, trust and safety, and/or audit roles Have a strong ability to build relationships as well as establish trust and credibility with your colleagues through excellent verbal, written, and interpersonal communication skills Work effectively in a team environment where flexibility, collaboration, and adaptability are important Possess strong organizational and prioritizing skills Want to work for a fast-paced, high-growth organization Have advanced Microsoft Office or G Suite skills (basic SQL or experience with Looker is a plus!) What We Offer: Competitive salary based on experience, with medical and dental benefits Free snacks and drinks, plus weekly catered lunches Flexible vacation policy Monthly happy hours and company events A dog-friendly office A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with federal, state, and Cook County ordinances. If you have a disability or special need that requires accommodation, please let us know.