Instacart

  • San Francisco, CA
Instacart San Francisco, CA
Feb 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. Want to learn more? Lettuce show you the way! Your day to day… Oversee and streamline billing across multiple products and services Supervise team of 3-4 billers, review work, provide feedback, and manage task allocation Plan and implement quality assurance for all processes related to invoicing Establish processes and documented policies for timely and accurate invoicing Track and document adjustments, credits, discounts, and unique billing scenarios. Understand complex contract terms and review existing contracts to assess proper interpretation Staffing discussions and planning/interviews; Team building Partnering with cross-functional teams such as Biz Dev, Sales, Engineering, and Operations Assist with migration to new systems and tools Run staff meetings, encourage personnel development, track progress Proven ability to perform strategic planning and priority setting for a billing department Proven track record for improving process efficiencies and solving problems You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: BA/BS degree in Accounting, Finance or equivalent 5 years of billing and collections experience in a high-growth organization 2 years of supervisory experience Knowledge of US GAAP and internal control best practices Interpersonal and communication experience A mind for customer service Planning, analytical, and presentation experience Experience identifying problematic areas and determine root cause Strong leadership skills with an ability to motivate direct reports Excellent communication skills both written and verbal, and internal personal skills Ability to manage multiple projects concurrently Bonus if you have.... Experience with Oracle, or a similar ERP System Intermediate to Advanced Excel Experience with Tableau, Snowflake, Zendesk, G-suite Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 25, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. Want to learn more? Lettuce show you the way! Your day to day… Coordinating aspects of the billing process (e.g., gathering contract billing requirements, creation and posting of invoices, etc.) to ensure the accuracy and timeliness of all invoices Review new and existing contracts and determine invoicing needs, bill rates, and payment terms for each partner Accommodate custom billing requests such as PO numbers, customer portals, invoice breakouts/support, etc.  Respond to partners regarding billing inquiries, cash collection issues, disputes, etc.  Document invoice discrepancies, credit memos, true-ups, ad hoc requests, discounts, etc.  Coordinate with internal departments such as Business Development, Sales, Data Engineering, etc. Create new customers and manage existing customers in Oracle Assist with financial audits and other ad-hoc accounting projects as needed Month-end, quarter-end and year-end closing duties incl. journal entries, credit memos, workpaper preparation, accruals, account reconciliations etc.  You have... 2-3 years experience in a high growth organization BA/BS in Finance or Accounting Strong to Advanced Excel skills required Detail-oriented, with strong financial knowledge Excellent written and verbal skills Able to multitask and prioritize multiple projects Proven ability to handle multiple projects and meet deadlines Strong oral and written communication skills and critical thinking Experience with Oracle, Salesforce, Tableau, G-Suite, Zendesk etc.     Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 17, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. Want to learn more? Lettuce show you the way! Your day to day… Coordinating aspects of the billing process (e.g., gathering contract billing requirements, creation and posting of invoices, etc.) to ensure the accuracy and timeliness of all invoices. Review new and existing contracts and determine invoicing needs specific to each B2B customer.  Respond to B2B customers regarding billing inquiries, cash collection issues, disputes, etc.  Investigate discrepancies, fluctuations in financial reporting, and provide robust analysis/explanations Document all journal entries, ad-hoc analyses, and one-off requests with proper workpapers and clear descriptions and reasoning. Partner with our Business Development team to research and respond to customer billing inquiries Assist with financial audits and other ad-hoc accounting projects as needed Month-end, quarter-end and year-end closing duties incl. journal entries, credit memos, workpaper preparation, accruals, account reconciliations etc.  You have... 2-3 years experience in Public Accounting or a high growth organization BA/BS in Finance or Accounting Strong Excel skills required Detail-oriented, with strong financial knowledge Excellent written and verbal skills Able to multitask and prioritize multiple projects Proven ability to handle multiple projects and meet deadlines Strong oral and written communication skills and critical thinking Experience with SalesForce, Oracle, Tableau, G-Suite, Zendesk etc.     Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 09, 2020
  OVERVIEW As the company’s Director of Tax & Treasury, you will play a key role in expanding the value brought to Instacart by these functional areas.  The activities of Tax & Treasury are currently performed by a mix of 3rd party consultants/providers and in-house staff, and the Director will take the lead in developing near- and long-term plans for optimizing that mix as the company continues to scale. The tax environment as it relates to Instacart’s business is complex and evolving.  This is a great opportunity to be a key player in developing and guiding the company’s policies and systems, and being active within the industry and the profession as these emerging issues are forming.  The Director of Tax & Treasury will act as an internal advisor, ensuring decision makers are properly considering the effects and opportunities of multiple tax regimes as we develop plans for expansion, scale, new products and transactions.   ABOUT THE JOB US federal, state and international income tax compliance  Accounting for income taxes (ASC 740) Transfer pricing and management fee arrangements with subsidiaries Sales/use tax compliance Engaging in M&A and all non-standard business activities requiring tax engagement. Partnering with the CFO and the CAO to establish the company’s near- and long-term strategies Managing banking, broker, and investment management relationships   ABOUT YOU An Accounting degree and/or JD 8+ years of tax experience in an indirect tax environment Demonstrated technical knowledge of tax law, complex tax concepts and its applicability to the business High level of comfort and interest in working closely with Product and Engineering teams  Experienced in managing indirect tax software (i.e. CCH, Vertex) Demonstrated passion for process improvements and automation Strong analytical, verbal and written communication skills Self-motivator and able to work independently Experience with Oracle or another ERP is a plus Public Accounting experience and/or high growth company experience a plus   ABOUT INSTACART Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest-growing companies in e-commerce. Our same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional and local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America.  We believe that great people are the ingredients for success. We like to think that we are like a potluck—everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.  Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. 
Instacart Chicago, IL
Jan 05, 2020
This role can be located in Chicago or New York City   Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. As we continue our fast growth, we are looking to add to our Brand Partner Management and Strategy team. We are hiring a Business Development Leader to partner with some of the largest consumer goods companies in the world to help them build incremental sales on our platform and drive growth for Instacart. In this role, you will lead a consultative team to help generate insights for our brand partners, identify opportunities for Instacart revenue growth, and ensure flawless delivery of our programs. This team will work intimately with external consumer packaged goods (CPG) partners, internal Sales leaders, and across Instacart’s functions, including Product, Catalog, Finance, and Strategy.   Your day to day... Manage a team responsible for maintaining relationships with select external Instacart Consumer Packaged Goods (CPG) partners Collaborate with CPG partners to help them generate a high return on advertised spend (ROAS) and overall incrementality for their products on Instacart Drive greater net revenue per delivery from Instacart’s advertising products within multiple categories Collaborate with Instacart’s Product, Catalog, Finance, Legal, Analytics, and Strategy teams to ensure advertising products are at the cutting edge of the grocery e-commerce landscape Build tools and capabilities to reveal category insights to Instacart’s strategic CPG partners Drive team to hit key performance indicators and business goals Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context Collaborate with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans Engage, educate, collaborate, and problem solve with external partners at all levels of the organization   You have... 7+ years previous experience; MBA preferred, but not required Excellent communication skills with the ability to distill complex issues Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred) Comfort with ambiguity and a rapidly evolving business landscape Solid stakeholder management skills, both for internal and external stakeholders Quick communication response times Ability to manage across functions and present to leadership Creative problem-solver Positive, energetic, and influential relationship builder Relevant CPG or grocery experience desirable but not necessary Some travel required   Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.  
Instacart San Francisco, CA
Jan 05, 2020
This position is located in our San Francisco HQ Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. As we continue our fast growth, we are looking to add to our Brand Partnerships team within the Business Development group. We are hiring a Sales Associate, CPG to join our Brand Partnerships team, who will support the organization in developing and growing new brand relationships with our suite of solutions. Want to learn more? Lettuce show you the way! Your day to day… Prospect, identify, and generate new CPG partners via suite of eCommerce marketing solutions. Maintain a high daily volume of activity including outbound calls, emails, and social selling in a transactional environment. Manage all aspects of the sales cycle and active business. Grow and upsell current partners Generate weekly campaign reports and monthly / quarterly reviews Reach and exceed KPIs consisting of qualified leads, new partners, revenue Grow your skills and have meaningful impact on an important component to Instacart’s success and growth   You have... Experience in a sales environment Strong time management skills Excellent communication skills Creative problem-solver High attention to detail with strong execution skills Familiarity with tools of the trade (eg. Microsoft Office, specifically Excel, Google Drive) Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred) Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. As we continue our fast growth, we are looking to add to our Brand Partner Management and Strategy team. We are hiring a Business Development Leader to partner with some of the largest consumer goods companies in the world to help them build incremental sales on our platform and drive growth for Instacart. In this role, you will lead a consultative team to help generate insights for our brand partners, identify opportunities for Instacart revenue growth, and ensure flawless delivery of our programs. This team will work intimately with external consumer packaged goods (CPG) partners, internal Sales leaders, and across Instacart’s functions, including Product, Catalog, Finance, and Strategy.   Your day to day... Manage a team responsible for maintaining relationships with select external Instacart Consumer Packaged Goods (CPG) partners Collaborate with CPG partners to help them generate a high return on advertised spend (ROAS) and overall incrementality for their products on Instacart Drive greater net revenue per delivery from Instacart’s advertising products within multiple categories Collaborate with Instacart’s Product, Catalog, Finance, Legal, Analytics, and Strategy teams to ensure advertising products are at the cutting edge of the grocery e-commerce landscape Build tools and capabilities to reveal category insights to Instacart’s strategic CPG partners Drive team to hit key performance indicators and business goals Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context Collaborate with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans Engage, educate, collaborate, and problem solve with external partners at all levels of the organization   You have... 7+ years previous experience; MBA preferred, but not required Excellent communication skills with the ability to distill complex issues Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred) Comfort with ambiguity and a rapidly evolving business landscape Solid stakeholder management skills, both for internal and external stakeholders Quick communication response times Ability to manage across functions and present to leadership Creative problem-solver Positive, energetic, and influential relationship builder Relevant CPG or grocery experience desirable but not necessary Some travel required   Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.  
Instacart San Francisco, CA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.  We are hiring a Senior Analyst - Strategy & Operations on our Accounting team at Instacart HQ in San Francisco. Want to learn more? Lettuce show you the way! The Accounting team at Instacart is growing quickly as we work to support a rapidly growing company, which includes many new accounting related systems to help support our large transaction volumes and some complex transaction flows.  As an Accounting team member, you would be responsible for supporting our growing number of accounting and finance related systems. This role will work cross functionally across finance, accounting, payroll, and human resources to help maintain current systems and integrations as well as develop and implement new systems, processes, and function to help support the company as it continues to grow at scale.  Your day to day... Owning aspects of month-end close including preparation of journal entries, account reconciliations and flux analyses Help execute financial and accounting analysis and process improvements associated with GAAP and management reporting of sales Perform financial/controls transformation initiatives or process mapping in areas that include order to cash, plan to perform and close to report business cycles Collaborating cross-functionally to ensure data completeness, accuracy and efficiency of source reports Critically evaluating, improving and documenting processes and procedures as we scale Participating in ad hoc project requests Assisting with external auditor through PBC generation and fielding questions for revenue You have... Bachelor's degree in accounting or finance required 4+ years of relevant accounting experience and/or management consulting required Public accounting/advisory experience and/or management consulting required CPA preferred Fundamental understanding of ERP systems Exposure to navigating US GAAP guidance Ability to understand the business and technical solutions Strong interpersonal, communication, and problem solving skills Solid planning and prioritization skills High energy and ability to remain flexible and re-prioritize in a challenging and fast-paced environment Strong oral and written communication skills as well as customer service skills Team player and self-starter Independent and ability to take ownership to manage assigned tasks Detail oriented with excellent analytical skills for data mining (with high volume transactions) Excellent computer skills with MS Office; advanced expertise in MS Excel Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.  We are hiring a Financial Systems Manager on our Accounting team at Instacart HQ in San Francisco. Want to learn more? Lettuce show you the way! The Accounting team at Instacart is growing quickly as we work to support a rapidly growing company. This is an exciting time to join the team, as each member will have a big impact in the systems and processes we use moving forward. As an Accounting team member, you will be responsible for supporting our growing number of accounting and finance related systems and tools .  This role will work cross-functionally across finance, accounting, payroll, and human resources to maintain current systems and integrations as well as develop and implement new systems, processes, and functions to support the company as it continues to grow. Your day to day... Partner with the business to understand current processes and optimize the use of Oracle by creating new or modifying existing workflows Translate business requirements into technical documents and communicate these to key stakeholders Help lead and maintain 3rd party integrations with both internal and external systems (with various accounting including Oracle, Coupa, WorkDay, Shareworks, Expensify, GoTransverse, Banks, etc.) Coordinate system upgrade testing  prior to releases Coordinate post-upgrade validation exercises Maintain up-to-date knowledge of Oracle functionality, customization,  and integration Manage day-to-day operations of the primary Financial and supporting applications, ensuring controls are in place surrounding completeness and accuracy of data Develop policies and procedures related to financial systems controls and operations, data security and compliance, electronic storage and organization strategy and maintenance, as well as input/output controls of subsidiary systems and applications Assist Accounting management team in strategic decision making and project management of financial system upgrades and enhancements, conversions, and supporting system interfaces Ongoing support including: Manage user roles and proper access End-user requests for new saved searches, reports, KPIs, dashboards, etc User trainings Form and field management Troubleshooting with regard to all aspects of Oracle and data integrity Monitor end-user usage of systems and track performance Primary point of contact for application support and managing any escalations to Oracle support  You have... 3+ years of hands on experience with Oracle ERP 5+ years supporting and partnering with a fast-paced accounting team  Experience integrating multiple software platforms (Coupa, WorkDay, Expensify) with Oracle Demonstrates full understanding of the Oracle stack and experienced with all Oracle modules Strong analytical and problem resolution skills, including ability to research and simplify complex issues Advanced excel and analytical skills, report and management dashboard reporting experience Experience in multi-unit/legal entity, multi-currency and complex organizations is a plus  Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. Want to learn more? Lettuce show you the way! Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily. Your day to day...  You will be part of a small team, with a large amount of ownership and autonomy for managing things directly. You will work closely with product managers, other teams, and both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution. You will ship high quality, scalable and robust solutions with a sense of urgency. You will have the freedom to suggest and drive organization-wide initiatives. Instacart's technology is constantly changing and adapting. Some of the technologies you would use at Instacart include: Ruby Python Postgres Elasticsearch Cassandra Snowflake If you have experience with these technologies, you will have the opportunity to dive deeper. If you haven't used these technologies you will have the chance to learn from the collective experience of our team. You have… Self-motivation and an enjoyment for a startup environment A strong sense of ownership Strong knowledge of common back-end Web technologies (such as Ruby on Rails, Python, etc) in a production environment An ability to balance a sense of urgency with shipping high quality and pragmatic solutions Experience working with a large codebase on a cross functional team. Strong knowledge of SQL Bachelor’s degree in Computer Science, computer engineering, electrical engineering OR equivalent work experience Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Toronto, Ontario Canada
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. We're looking for experienced Engineers to join our fast moving team. We work on a range of interesting and challenging problems, from supporting thousands of concurrent shoppers and processing millions of data points in real time, to determining the best route for deliveries and predicting store inventory levels. We love Full-Stack Engineers, not only capable of building a solution but owning the problem end to end. There is a tremendous amount of opportunity in front of us, and joining now gives you a chance to grow your career and interests as we succeed. Want to learn more? Lettuce show you the way! Your day to day... Be part of a small team, with a large amount of ownership and responsibility for managing things directly. Ship high-quality solutions with a sense of urgency and speed. Work closely with product managers, other teams, and both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution. Have the freedom to suggest and drive organization-wide initiatives. Travel to the SF headquarters as needed. You have.. Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience Motivation and an enjoyment for a startup environment A blend of product, system, and people knowledge that lets you jump into a fast paced environment and contribute from day one Strong knowledge of common web technologies such as Ruby on Rails and/or Python and/or JavaScript frameworks (React, Angular, Ember, or Backbone) An ability to balance a sense of urgency with shipping high quality and pragmatic solutions Extensive experience working with a large codebase and cross-functional teams Strong work sense of ownership Willingness and able to travel internationally based on job requirements Desirable Interest or experience in distributed systems Strong ability to analyze data Experience with AI / learning / data modeling iOS / Android experience Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Toronto, Ontario Canada
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. About the Solution Architect role Solution Architects are responsible for helping Instacart's retailer partners successfully integrate with our single sign on, loyalty, fulfillment APIs and other products that require deep integration of technical systems. You'll support our largest retailers through the entire lifecycle of their integrations as they build experiences for their customers. You will be responsible for designing and presenting integration plans to retailers' technical teams and business partners. You'll create technical documentation, code samples, and other content for our developer portal. You'll communicate with external developers through email and Slack to solve issues and guide their product development. You'll also collaborate with internal teams to prioritize bugs fixes and feature improvements. Want to learn more? Lettuce show you the way! Your day to day: You will collaborate with technical stakeholders from our retail partners to understand system and business needs, generating solution proposals and driving their execution through to launch. You will be part of a small team, with a large amount of ownership and responsibility for managing things directly. You will be the primary technical contact from Instacart in integration projects and drive progress. You will work closely with product managers, other teams, and both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution. You will become a technical expert on the Instacart platform and our retailer APIs. You will work with our internal engineering team to develop tools, processes, and documentation to scale our partnerships. You have... Bachelor’s degree in Computer Science, computer engineering, electrical engineering or equivalent work experience. A strong sense of ownership. A passion for solving complex business problems with external stakeholders. Self-motivation and an enjoyment for a startup environment. Previous experience as a software engineer or experience building web, iOS or Android apps. Strong verbal and written communication skills on technical topics. Ability to creatively problem solve with engineering team and stakeholders. Bonus points if you have: Previous experience in a client facing role or building APIs for external developers Previous experience in enterprise system integrations Strong project management skills Strong knowledge of SQL Strong analytical and debugging skills Still writes some code Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Life at Instacart Team Stories Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. We are currently seeking two Senior User Researchers to specialize on the customer experience and the Instacart Shopper experience (aka Fulfillment), respectively. Senior User Researchers at Instacart have tremendous opportunity to shape the direction of the product with user-driven change and development. You will be joining a rapidly growing research team in an organization with great enthusiasm and appetite for insights.   Want to learn more? Lettuce show you the way! Your day to day… Act in a consultative and advisory role to product managers, designers, and engineers on the product team to identify research topics and proactively plan generative and evaluative research Define success metrics, goals and testable hypotheses, then plan research activities based on those definitions Independently execute multi-phased research projects end-to-end, including writing screeners and scripts, moderating user interviews, analyzing and synthesizing findings, and making strong recommendations to the team Work with other research-related functions such as market research, data science, and analytics to triangulate and contextualize user research findings Identify meaningful insights that fuel improvements to our product features and ignite new ones Communicate and present insights to various stakeholders in a clear and persuasive manner Ensure research is integrated into the product development process wherever it can have a meaningful impact Facilitate and help shape the research and design process Identify opportunities for research to have greater impact across product teams and throughout the organization Support other researchers by collaborating on research plans and participating in pilot sessions Mentor junior researchers as they support collaborative research efforts and execute independent projects You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: 5+ years conducting research in a consumer-focused product organization - bonus points if the product served multiple customer types Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation Experience managing and prioritizing concurrent projects involving cross-functional teams Experience dealing with high levels of organization complexity, working directly with product managers, designers, and engineer, taking into account business and technical constraints when planning research and making recommendations Clear and compelling presentation skills with proven ability to integrate insights into product design and a user-centered design practice Ability to work flexibly and efficiently, executing rigorous research in a timely manner Extreme organizational and time-management skills Ability to use research insights to develop personas, journey maps and process flows A passion for user research, the user, and a truly collaborative spirit Ability to self-manage, self-motivate and deal with large amounts of complexity and ambiguity Willingness to do whatever needs to be done, from recruiting and managing technical setup for a study to training engineers, designers, and PMs to help with data collection for large-scale user research projects Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience   Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart San Francisco, CA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. We are currently seeking a Senior User Researcher on either a full-time basis or contract basis with the potential for full-time conversion to specialize on the Instacart Shopper (aka Fulfillment) experience. Senior User Researchers at Instacart have tremendous opportunity to shape the direction of the product with user-driven change and development. You will be joining a rapidly growing research team in an organization with great enthusiasm and appetite for insights, and will support several  initiatives for our Fulfillment product teams, primarily related to the way Shoppers work for Instacart. You'll: Launch a new On-Demand mode of working Monitor the rollout of a new UI for scheduling hours Prepare for and monitor the rollout of a new way of evaluating Shopper performance On Fulfillment, there is a very high degree of complexity and changes can have unanticipated consequences. Research is uniquely positioned to act as the voice of a diverse population of Shoppers to ensure Instacart does the right thing. The Senior User Researcher will partner closely with Product Managers responsible for each of these efforts, attend team meetings, work with data science, identify research needs, prepare and socialize research plans, conduct research, writing and presenting reports, etc. Want to learn more? Lettuce show you the way! Your day to day… Act in a consultative and advisory role to product managers, designers, and engineers on the product team to identify research topics and proactively plan generative and evaluative research Define success metrics, goals and testable hypotheses, then plan research activities based on those definitions Independently execute multi-phased research projects end-to-end, including writing screeners and scripts, moderating user interviews, analyzing and synthesizing findings, and making strong recommendations to the team Work with other research-related functions such as market research, data science, and analytics to triangulate and contextualize user research findings Identify meaningful insights that fuel improvements to our product features and ignite new ones Communicate and present insights to various stakeholders in a clear and persuasive manner Ensure research is integrated into the product development process wherever it can have a meaningful impact Facilitate and help shape the research and design process Identify opportunities for research to have greater impact across product teams and throughout the organization Support other researchers by collaborating on research plans and participating in pilot sessions Mentor junior researchers as they support collaborative research efforts and execute independent projects You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: 5+ years conducting research in a consumer-focused product organization - bonus points if the product served multiple customer types Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation Experience managing and prioritizing concurrent projects involving cross-functional teams Experience dealing with high levels of organization complexity, working directly with product managers, designers, and engineer, taking into account business and technical constraints when planning research and making recommendations Clear and compelling presentation skills with proven ability to integrate insights into product design and a user-centered design practice Ability to work flexibly and efficiently, executing rigorous research in a timely manner Extreme organizational and time-management skills Ability to use research insights to develop personas, journey maps and process flows A passion for user research, the user, and a truly collaborative spirit Ability to self-manage, self-motivate and deal with large amounts of complexity and ambiguity Willingness to do whatever needs to be done, from recruiting and managing technical setup for a study to training engineers, designers, and PMs to help with data collection for large-scale user research projects Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Minneapolis, MN
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. Site Managers have one of the most direct impacts on our customer experience. Site Managers own multiple stores in a particular geography and are responsible for the interviewing, hiring, and performance management of all the shoppers in those stores. They are the true gatekeepers of the people that directly serve our customers. A Site Manager has to vet and approve any in-store shopper before they can ever serve a customer. As owners of multiple stores, Site Managers also play a critical role in providing guidance and support to our in-store Shift Leads. They are experts in our in-store operations and shopper performance, constantly learning and sharing best practices and honestly calling out when we fall short. Additionally Site Managers may be called upon to assist on special projects such as new store launch initiatives or new geography launches. Site Managers are both true members of the corporate team while also maintaining day to day interaction with our incredible group of shoppers. Site Managers report up to Area Managers or Operations Managers. Want to learn more? Lettuce show you the way! Your day to day… You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: Excellent talent evaluation skills to vet and select the next generation of Instacart shoppers High emotional intelligence and interpersonal skills, ability to develop deep and trusting relationships Proven ability as a teacher and coach to develop great shoppers Willingness to engage in difficult or sensitive conversations with employees Creative problem solving skills and comfort operating in high-stress unpredictable environment Ability to prioritize time and operate autonomously and without on-site supervision Effective written and verbal communication to share the highest priority items with your manager Ability to give and receive constructive feedback and a a desire to continuously get better Computer literacy and tech savviness; ability to learn and deploy new technical tools Flexibility to work in different stores and different environments when needed Relentless hustle and willingness to do whatever it takes to solve for the customer Pride of ownership to put your name next to your stores' performance Previous management experience and 3+ years of customer service or retail experience Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Boston, MA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. Want to learn more? Lettuce show you the way! Your day to day… Oversee the in-store shopper hiring process, including onboarding setup, oversight, and applicant communication. Shift Lead should be able to hit weekly hiring targets. Identify plans for underperforming shoppers, which includes recommending terminations Facilitate shopper training, coaching, and shadowing to provide shoppers with actionable feedback for improvement [daily] Promote our company values and contribute to positive work environment among Instacart in-store staff, partner store staff, and in-store customers Proactively develop improvements to in-store processes across multiple stores Support other Shift Leads by providing guidance on best practices Oversee and ensure that orders are accurately and efficiently fulfilled Communicate promptly with necessary details to the local Instacart Operations Team regarding issues that may arise in store and provide recommendations on how to address Oversee Instacart staging area(s) to ensure operational efficiency and professional appearance Maintain an environment where shoppers feel comfortable and can focus on their work - leverage local Operations Team resources to ensure important personnel issues are escalated properly Maintain a strong and positive relationship with the management team at our partner stores through regular communication Act quickly and respond to store, shopper or customer issues Brainstorm new process improvements that will enhance the customer experience Be able to lift up to 50 lbs regularly throughout shift Remain standing or walking, including up and down stairs, during shift You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: Customer service and retail experience (3+ years) Comfort using data to drive business decisions Demonstrated poise when navigating critical conversations with peers, retailer partners, and shoppers Assertiveness - comfort challenging status quo and initiating action to improve the business Masterful interpersonal and communication skills; organization, planning, and prioritization skills Do whatever it takes mentality Geographic and Schedule flexibility - Shift Lead is able to visit multiple stores in a single day, can travel to other regions on an ad hoc basis Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Frederick, MD
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. As an Instacart Shift Lead you will drive Instacart's success inside our partner stores by coaching a team of personal shoppers, maintaining and improving in-store operations, and optimizing for efficiency. You will manage day-to-day and on-the-ground in partnership with Operations Leadership to deliver high quality orders for customers in an efficient manner. This position is located in and around Washington D.C. You will need access to a vehicle and the ability to travel between stores. Want to learn more? Lettuce show you the way! Your day to day… Provide continuous structured training and support to shopper team in order to help them achieve individual performance goals based on speed and quality of service Onboard new shoppers through store-specific processes and in-person coaching Build morale in-store and foster a collaborative, team-oriented work environment through positive reinforcement and management of difficult behavior when necessary Exemplify the highest standards of professionalism and integrity to promote the culture, values and mission of Instacart Ensure orders are fulfilled to the highest standard of quality and accuracy Manage a clean and efficient working environment for employees Become an expert and go-to-resource on the shopping process and store layout Utilize existing resources, tools, and team to quickly identify and solve any store, shopper and customer issues Maintain in-store equipment and staging areas through troubleshooting and proactive communications regarding broken equipment and/or stock of supply Ability to work in a high stress environment Help maintain a strong and positive relationship with store management in partnership with Instacart operations team You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: 1+ year of retail or food service management experience or 6+ months experience as a top performing personal shopper, driver, full service shopper, or cashier at Instacart Proven ability to take ownership and meet goals Strong customer service experience Effective interpersonal skills and ability to communicate with a diverse group of people Strong supervisory, teambuilding, and leadership skills Ability to thrive in a fast-paced team environment Expert problem solver Solid understanding of mobile apps Ability to consistently and reliably work 30-40 hours a week Ability to work regularly on weekends Ability to travel between stores Must be able to lift up to 50 lbs regularly throughout shift; must be able to remain standing or walking, including up and down stairs, during shift Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Washington, DC, USA
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home. This Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to deliver perfect orders every time. This position is located in and around Washington D.C. You will need access to a vehicle and the ability to travel between stores. Want to learn more? Lettuce show you the way! Your day to day… Provide continuous structured training and support to shopper team in order to help them achieve individual performance goals based on speed and quality of service Onboard new shoppers through store-specific processes and in-person coaching Build morale in-store and foster a collaborative, team-oriented work environment through positive reinforcement and management of difficult behavior when necessary Exemplify the highest standards of professionalism and integrity to promote the culture, values and mission of Instacart Ensure orders are fulfilled to the highest standard of quality and accuracy Manage a clean and efficient working environment for employees Become an expert and go-to-resource on the shopping process and store layout Utilize existing resources, tools, and team to quickly identify and solve any store, shopper and customer issues Maintain in-store equipment and staging areas through troubleshooting and proactive communications regarding broken equipment and/or stock of supply Work in a high stress environment Help maintain a strong and positive relationship with store management in partnership with Instacart operations team Lift up to 50 lbs regularly throughout shift; must be able to remain standing or walking, including up and down stairs, during shift You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: 1+ year of retail or food service management experience or 6+ months experience as a top performing personal shopper, driver, full service shopper, or cashier at Instacart Proven ability to take ownership and meet goals Strong customer service experience Effective interpersonal skills and ability to communicate with a diverse group of people Strong supervisory, teambuilding, and leadership skills Ability to thrive in a fast-paced team environment Expert problem solver Solid understanding of mobile apps Ability to consistently and reliably work 30-40 hours a week Ability to work regularly on weekends Ability to travel between stores Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Minneapolis, MN
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.   Want to learn more? Lettuce show you the way! Your day to day… Oversee the in-store shopper hiring process, including onboarding setup, oversight, and applicant communication. Shift Lead should be able to hit weekly hiring targets. Identify plans for underperforming shoppers, which includes recommending terminations Facilitate shopper training, coaching, and shadowing to provide shoppers with actionable feedback for improvement [daily] Promote our company values and contribute to positive work environment among Instacart in-store staff, partner store staff, and in-store customers Proactively develop improvements to in-store processes across multiple stores Support other Shift Leads by providing guidance on best practices Oversee and ensure that orders are accurately and efficiently fulfilled Communicate promptly with necessary details to the local Instacart Operations Team regarding issues that may arise in store and provide recommendations on how to address Oversee Instacart staging area(s) to ensure operational efficiency and professional appearance Maintain an environment where shoppers feel comfortable and can focus on their work - leverage local Operations Team resources to ensure important personnel issues are escalated properly Maintain a strong and positive relationship with the management team at our partner stores through regular communication Act quickly and respond to store, shopper or customer issues Brainstorm new process improvements that will enhance the customer experience Be able to lift up to 50 lbs regularly throughout shift Remain standing or walking, including up and down stairs, during shift You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: Bilingual in English/Spanish required (conversational ok) Customer service and retail experience (3+ years) Comfort using data to drive business decisions Demonstrated poise when navigating critical conversations with peers, retailer partners, and shoppers Assertiveness - comfort challenging status quo and initiating action to improve the business Masterful interpersonal and communication skills; organization, planning, and prioritization skills Do whatever it takes mentality Geographic and Schedule flexibility - Shift Lead is able to visit multiple stores in a single day, can travel to other regions on an ad hoc basis Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Instacart Eureka, MO
Jan 05, 2020
Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.   Want to learn more? Lettuce show you the way! Your day to day… Oversee the in-store shopper hiring process, including onboarding setup, oversight, and applicant communication. Shift Lead should be able to hit weekly hiring targets. Identify plans for underperforming shoppers, which includes recommending terminations Facilitate shopper training, coaching, and shadowing to provide shoppers with actionable feedback for improvement [daily] Promote our company values and contribute to positive work environment among Instacart in-store staff, partner store staff, and in-store customers Proactively develop improvements to in-store processes across multiple stores Support other Shift Leads by providing guidance on best practices Oversee and ensure that orders are accurately and efficiently fulfilled Communicate promptly with necessary details to the local Instacart Operations Team regarding issues that may arise in store and provide recommendations on how to address Oversee Instacart staging area(s) to ensure operational efficiency and professional appearance Maintain an environment where shoppers feel comfortable and can focus on their work - leverage local Operations Team resources to ensure important personnel issues are escalated properly Maintain a strong and positive relationship with the management team at our partner stores through regular communication Act quickly and respond to store, shopper or customer issues Brainstorm new process improvements that will enhance the customer experience Be able to lift up to 50 lbs regularly throughout shift Remain standing or walking, including up and down stairs, during shift You have… We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has: Customer service and retail experience (3+ years) Comfort using data to drive business decisions Demonstrated poise when navigating critical conversations with peers, retailer partners, and shoppers Assertiveness - comfort challenging status quo and initiating action to improve the business Masterful interpersonal and communication skills; organization, planning, and prioritization skills Do whatever it takes mentality Geographic and Schedule flexibility - Shift Lead is able to visit multiple stores in a single day, can travel to other regions on an ad hoc basis Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn Tech Blog Instacart News Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.