Monzo

  • London, United Kingdom
Monzo Japan, 〒150-0001 Tōkyō-to, Shibuya-ku, Jingūmae, 3 Chome−27, 渋谷区神宮前3丁目27−15
Oct 19, 2019
We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team at Monzo. You’ll provide excellent customer service to all of our customers and help make money work for everyone. Monzo is one of the fastest growing fintech companies in the UK and we're looking to grow our US based Customer Ops team 🎉 This role is a full time position and is based remotely so you'll be working from your own home. More about Monzo... Monzo is a bank that makes life easier, not harder. One that lives in your smartphone and helps you take control of your money.  With 55,000 people opening a bank account with us every week, we’re the fastest growing bank in the UK. In June this year we were valued at £2bn and we have 1,300+ team members to help us achieve our mission of making money work for everyone.  Plus, we're launching in the US! 🚀 Please dig around on our website. It will help you understand who we are 😊 What we’re looking for... In this role you'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! We want to delight our customers and make banking better by solving customers’ problems quickly, treating them fairly and being totally transparent 💪  What will you be doing day-to-day? 💬 Talking directly and honestly with our customers. Communicating with our customers through our in-app chat feature but also through calls and emails. Proactively spotting patterns in the frustrations or hopes of our customers, so we can improve our tools and products to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Dealing with tricky payments-related queries; investigating missing transfers and helping customers switch to Monzo. Supporting others in the customer support team by being a point of escalation for other COps and mentoring new joiners. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in various other areas of our COps team. This could include; helping out on social media, spending time with our financial crime specialists, becoming a team leader, specialising in vulnerable customers, and more. The details 🔎 Salary - $33,000 Location - working from home (in Nevada or Arizona) Contract - full time, 5 days per week Vacation - 32 days per year Healthcare - 100% contribution to a medical, dental and vision package. 70% contribution to cover medical, dental and vision costs for your dependents and partners. Shift requirements ☀️ You’ll be working 9 hour shifts (including a 1 hour lunch break). Shifts vary from Monday-Sunday, 6am-10pm, depending on demand. You’re guaranteed 1 full weekend off each month.  Your shift pattern will change on a weekly basis but you’ll always have your schedule 6 weeks in advance so you can plan ahead. Shifts vary between 06:00 -15:00, 07:00 - 16:00, 08:00 - 17:00, 09:00 - 18:00, 10:00 - 19:00, 11:00 - 20:00, 12:00 - 21:00, 13:00 - 22:00 depending on demand. Read more about the ins and outs of our shift pattern here . ✅ You should apply if you: Care deeply about delighting our customers Are great at explaining complicated things to people in a simple way Have flawless written English Delight in investigating awkward problems, getting to the root cause and fixing them Are friendly and super organised Want to be part of the team that makes banking easier for everyone! Technology interests you, you’re comfortable using a laptop and you’re familiar with how apps work Haven't applied and been unsuccessful within the last 6 months Are available to work the varying shift pattern explained above Have the right to work in the US Are based in Nevada or Arizona Are over 18 years old 🏡 To work remotely you'll also need… To work from your own home in a safe, private and distraction free environment and have a solid internet connection (download speed - 10mbps; upload speed - 3 mbps). Over 400 of our COps work from home and we’re really excited to be growing our remote team even more! The application process 🤝 1️⃣ Please allow an hour to complete this application 2️⃣ Once submitted, we'll review your application along with your resume (there is no need to submit a cover letter) 3️⃣ If successful, we’ll book in a 30 minute call so we can answer any questions you have about the role and find out a little more about you 📞 4️⃣ After chatting, we’ll send over a quick take home task to get an idea of how you chat to customers 5️⃣ We’d then invite you to an assessment day in Phoenix, AZ 🎉 At the assessment day you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our growing team on a mission to make money work for everyone! 🚀 You'll spend 5 days per week for your first three to four weeks in training (Monday-Friday) between 09:00-18:00. The first two weeks will be in our Las Vegas office and then you'll spend a further one week training remotely from home. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email ops-hiring@monzo.com
Monzo Japan, 〒150-0001 Tōkyō-to, Shibuya-ku, Jingūmae, 3 Chome−27, 渋谷区神宮前3丁目27−15
Oct 19, 2019
We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team at Monzo. You’ll provide excellent customer service to all of our customers and help make money work for everyone. Monzo is one of the fastest growing fintech companies in the UK and we're looking to grow our US based Customer Ops team 🎉 This role is a full time position and is based remotely so you'll be working from your own home. More about Monzo... Monzo is a bank that makes life easier, not harder. One that lives in your smartphone and helps you take control of your money.  With 55,000 people opening a bank account with us every week, we’re the fastest growing bank in the UK. In June this year we were valued at £2bn and we have 1,300+ team members to help us achieve our mission of making money work for everyone. Plus, we’re launching in the US! 🚀 Please dig around on our website. It will help you understand who we are 😊 What we’re looking for... In this role you'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! We want to delight our customers and make banking better by solving customers’ problems quickly, treating them fairly and being totally transparent 💪  What will you be doing day-to-day? 💬 Talking directly and honestly with our customers. Communicating with our customers through our in-app chat feature but also through calls and emails. Proactively spotting patterns in the frustrations or hopes of our customers, so we can improve our tools and products to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Dealing with tricky payments-related queries; investigating missing transfers and helping customers switch to Monzo. Supporting others in the customer support team by being a point of escalation for other COps and mentoring new joiners. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in various other areas of our COps team. This could include; helping out on social media, spending time with our financial crime specialists, becoming a team leader, specialising in vulnerable customers, and more. The details 🔎 Salary - $33,000 Location - working from home (in Nevada or Arizona) Contract - full time, 5 days per week Vacation - 32 days per year Healthcare - 100% contribution to a medical, dental and vision package. 70% contribution to cover medical, dental and vision costs for your dependents and partners. Shift requirements ☀️ You’ll be working 9 hour shifts (including a 1 hour lunch break). Shifts vary from Monday-Sunday, 6am-10pm, depending on demand. You’re guaranteed 1 full weekend off each month.  Your shift pattern will change on a weekly basis but you’ll always have your schedule 6 weeks in advance so you can plan ahead. Shifts vary between 06:00 -15:00, 07:00 - 16:00, 08:00 - 17:00, 09:00 - 18:00, 10:00 - 19:00, 11:00 - 20:00, 12:00 - 21:00, 13:00 - 22:00 depending on demand. Read more about the ins and outs of our shift pattern here . ✅ You should apply if you: Care deeply about delighting our customers Are great at explaining complicated things to people in a simple way Have flawless written English Delight in investigating awkward problems, getting to the root cause and fixing them Are friendly and super organised Want to be part of the team that makes banking easier for everyone! Technology interests you, you’re comfortable using a laptop and you’re familiar with how apps work Haven't applied and been unsuccessful within the last 6 months Are available to work the varying shift pattern explained above Have the right to work in the US Are based in Nevada or Arizona Are over 18 years old 🏡 To work remotely you'll also need… To work from your own home in a safe, private and distraction free environment and have a solid internet connection (download speed - 10mbps; upload speed - 3 mbps). Over 400 of our COps work from home and we’re really excited to be growing our remote team even more!   The application process 🤝 1️⃣ Please allow an hour to complete this application 2️⃣ Once submitted, we'll review your application along with your resume (there is no need to submit a cover letter) 3️⃣ If successful, we’ll book in a 30 minute call so we can answer any questions you have about the role and find out a little more about you 📞 4️⃣ After chatting, we’ll send over a quick take home task to get an idea of how you chat to customers 5️⃣ We’d then invite you to an assessment day in Las Vegas 🎉 At the assessment day you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our growing team on a mission to make money work for everyone! 🚀 You'll spend 5 days per week for your first three to four weeks in training (Monday-Friday) between 09:00-18:00. The first two weeks will be in our Las Vegas office and then you'll spend a further one week training remotely from home. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email ops-hiring@monzo.com
Monzo London, United Kingdom
Oct 19, 2019
We're looking for a highly proactive, enthusiastic and commercially-minded Internal Controls Manager to work on our internal finance controls framework, and to help us build a world-class finance function.  Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone . We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.   While we currently have around 3 million customers, we’re dreaming of expanding around the world, so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class Finance team that fosters our open , collaborative, and inclusive working environment which embraces change and loves to continuously learn.  You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. Everyday you’ll: Be responsible for key financial controls across Monzo, delivering valuable insights and improvements across the company. Perform deep dives and reviews to evaluate and improve Monzo’s control environment. Assist in the enhancement of the internal control framework across Monzo. Work with our engineers to automate or enhance recurring processes, as well as provide advice on control automation efforts across Monzo. Work closely with our first and second lines of defence to enhance Monzo’s risk, controls and governance frameworks. Be responsible for making sure our financial reporting procedures and controls are up to date and scalable. Support the overall finance team wherever needed - from drafting action plans for control gaps to policy research! You should apply if: You’re a qualified accountant with post-qualified experience working in financial services  You have strong internal controls/internal audit/SOX 404 technical background (knowledge of Netsuite a bonus!).  You have a great eye for detail. You have demonstrable experience dealing with senior stakeholders to deliver change. You’re fascinated by the banking and regulatory landscape and have a good understanding of key financial controls. You’re a self-starter and enjoy tackling what needs doing. You’re a strong communicator who is able to translate complex technical information into something that is easy for all audiences to understand. You thrive in a dynamic and constantly evolving environment. What we’re doing at Monzo excites you! This role is based at our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Our interview process consists of a 20-minute phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions. We offer a competitive salary plus stock options and other benefits.
Monzo London, United Kingdom
Oct 19, 2019
  At Monzo we’re aiming to build the best current account in the world . We are always keen to hear from capable, creative engineers who want to help us accomplish that goal 🚀 Please note: we get lots of successful applications for Backend Engineer in Operations so there could be a delay in scheduling interviews from the initial stage right up until the final interviews. If you're invited to interview and you have any immediate time pressures, please let us know, as we'll always do our best to speed things up for you 😊 Our backend engineers have a variety of different backgrounds We have several non-graduates; only some of us studied Computer Science; one of the team has a degree in Marketing; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk to you.  We encourage an open and transparent working environment You can get involved in any aspect of the business you are interested in and, following Stripe’s example, all emails in the company are visible in an email archive. We regularly run hackathons in which people build things on our third party API and we contribute to open source software as much as possible. We’ve also made our product roadmap public and give sneak peeks of features in our community forum . Our blog is a good place to learn even more about what we do! The Operations collective The Operations collective is responsible for our incredible customer support, and is one of the most interesting problem spaces at Monzo: as we grow, we want to ensure that we’re using technology as effectively as possible whilst still maintaining customer service so good that you want to tell your friends. Our engineers within this area of the business help us to explore these challenges. Central to it all is Monzo Chat – a completely bespoke bit of software we’ve built from the ground up to manage chats in our app - but we’re also doing work with machine learning, and looking at how technology can more broadly support our wonderful support team (we call them COps) in other aspects. At the moment we’re very interested in finding a specific ‘shape’ of back-end engineer: someone who’s had some experience wearing a ‘tech lead’ hat. You’ll spend around 50% of their time coding, but who will also work to develop other engineers, and work with Product Managers on product decisions, estimates and prioritisation. Monzo works in project-based sprints in small, interdisciplinary teams We have around 200 engineers out of roughly 1200 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer.  As a Lead engineer here, you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so you’ll learn heaps about everything from how banks work to effective communication.  At Monzo you will get to work with a lot of exciting new technology. We rely heavily on the following tools and technologies: Go to write our application code (there’s an excellent interactive Go tutorial here ) Cassandra for most persistent data storage Kafka for our asynchronous message queue Envoy Proxy for RPC Kubernetes and Docker to schedule and run our services ( Oliver ,our VP of Engineering, gave a great talk at KubeCon on how we use these technologies) AWS for most of our infrastructure React for our web interfaces We also have two physical datacenter sites with actual cables to connect to various third parties You should apply if: the work we’re doing sounds exciting! you want to be involved in building a product that powers our award-winning customer service you’re keen to learn more about new technologies and the arcane inner workings of the financial industry you’re comfortable working in a team that deals with ambiguity you’re interested in the product space of working with internal products, building on software that already exists you have some team leadership experience you have some experience with strongly-typed languages (Go, Java, C, Scala etc.). you have some experience working alongside web engineers (ideally where there’s been a framework/library like React or Vue) you're strong on systems thinking you've successfully built strong bonds with Product Managers before Logistics We can help you relocate to London, we can sponsor visas, and we're open to distributed working (as long as you can spend around 20% of your time in London and are based in the countries where we have payroll). We have payroll set up in five countries: the UK, Ireland, France, Poland and Spain. Right now, we can only hire people who work from those countries and we’ll keep this list updated as we expand and are able to hire from more places 🌎 We offer competitive salaries based on skills and experience, which could be anywhere between £60,000 - £100,000 per year.  We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll try our best to make this happen. Just let us know in your application so we can plan for it. Our interview process is normally a phone interview, a coding task, a call to discuss it, and 2-3 hours of onsite interviews. We promise not to ask you any brain teasers or trick questions. We might design a system together on a whiteboard, the same way we often work together, but we won’t make you write code on one. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers )  
Monzo London, United Kingdom
Oct 19, 2019
We’re looking for a curious, adaptive and data-focused Regulatory Reporting Analyst with a strong attention to detail to join our Regulatory team at Monzo. At Monzo, our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. That’s where you come in. You'll play a key role in helping us build an automated regulatory ecosystem that will scale with Monzo as we drive towards helping a billion customers around the world! As our Regulatory Reporting Analyst, you’ll support our business growth by: Contributing to the production of Monzo’s entire suite of capital and liquidity regulatory reports and disclosures (Pillar 3). Contributing to the interpretation and application of regulation. Documenting regulatory interpretations and communication. Enhancing Monzo’s regulatory reporting validation and control framework. Creating regulatory metric dashboards using visualisation software. Providing regulatory input into new product launches. Contributing to the capital forecasting and stress testing process. You’ll spend your time: Giving accurate reporting to regulators and Monzo management. Working with teams across Monzo to help them make informed business decisions. Making sure all of our regulatory reporting runs like clockwork, including using our data visualisation tool to build dashboards for live reporting. Supporting our rolling metric forecasts and scenario modelling. Designing brilliant ways to automate our work and using technology to make sure we scale with the business.  You should apply if: You’re a qualified accountant with experience working within financial services. You have previous knowledge of capital and liquidity reporting. You’re excited by data and have a sharp eye for detail. You have strong Excel skills (SQL knowledge would be a bonus!). You enjoy new and exciting challenges. You have a proven record of delivering to deadlines. You like to automate or enhance recurring processes, particularly by using technology, but know how to balance this with getting the actual reports out! You have an open mind, enjoy transparency and think outside the box. You’re hands-on and enjoy supporting colleagues, projects or tasks however big or small. What we’re doing at Monzo excites you! This role is based at our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Our interview process consists of a 20-minute phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions. We offer a competitive salary plus stock options and other benefits.
Monzo London, United Kingdom
Oct 18, 2019
The Head of Financial Crime - MLRO is an essential role at Monzo with accountability for the design, implementation and enforcement of our anti-money laundering systems and procedures . Reporting to the Chief Risk Officer, as part of our second line of defence Compliance function, we’re looking for a Head of Financial Crime - MLRO to act as the focal point within Monzo for the oversight of all activity relating to a nti- money laundering and the broader oversight of financial crime . Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone.  We’re focused on solving problems, rather than selling financial products, making customers financial life simpler, and giving customers complete control from your smartphone.   While we currently have around 3 million customers, we’re dreaming of expanding around the world, so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class Financial Crime (fincrime) team that fosters our open , collaborative, and inclusive working environment which embraces change and loves to continuously learn. You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. Everyday you’ll: Have accountability (as SMF 17) for Monzo’s Financial Crime strategy, policies and monitoring programme to protect the business against Money Laundering and Fraud Risk, Internal Fraud and related reputational risk  Be responsible for the development of industry-leading AML and financial crime compliance, ensuring that we have the appropriate procedures to follow and implement our policies, controls and regulatory requirements  Drive the Fincrime Monitoring and Assurance programme, ensuring we maintain and continue to build a proportionate, risk-based culture towards combating financial crime Lead and manage a team of financial crime compliance experts in the second line of defence (“the MLRO team”) Give guidance and insight, stepping in to assist with operational escalations as necessary with the 1LOD your team, and with the MLRO team in 2LOD Make sure that the first line teams are fully aware of all new laws, rules and regulatory requirements pertaining to financial crime, and that the 1LOD teams have appropriate plans in place to comply with these. You’ll also do this in conjunction with our regulatory communications team. Liaise with our regulators and law enforcement agencies to proactively identify trends, criminal activity and organised criminal attacks  Support our Head of Compliance in their efforts to continue to develop a great relationship with our regulators and other 3rd parties Be a senior leader in our Risk and Compliance team and an advocate for good risk and governance culture  Build a strong compliance and anti-financial crime culture through organisational training and awareness programme Report to the Board and the Board Risk Committee and prepare reports (including at least six monthly MLRO reports) that communicate all relevant financial crime compliance issues and escalate any key or high risk financial crime issues Form part of the second line leadership team, helping to build a high performing partnership with the rest of the organisation  You should apply if you: Have significant experience in a complex, financial services firm, or related fintech/payments industry with proven experience operating at an MLRO level Have strong operational knowledge in executing and running a sound financial crime program, preferably with hands-on knowledge and relevant regulatory requirements for the UK Have proven people management experience Are comfortable operating at all levels of the organisation up the Board and Executive, but most importantly you are always ready to roll your sleeves up and get things done  Can apply AML provisions, including KYC, Sanctions and transaction monitoring to a fast paced and diverse business environment Can develop and maintain a network of relevant contacts within national, and where appropriate, international regulatory bodies, law enforcement and professional groups Are great at providing effective challenge whilst building strong, respectful relationships Have built and led financial crime teams previously and have worked on projects collaboratively in cross-functional teams Are comfortable giving oversight and assurance on the prevention, detection and deterrence of financial crime Are comfortable working in a fast-paced business and with ambiguity, effortlessly handling volume, detail and complexity, but working and communicating with simplicity Are able to build strong working relations with peers, colleagues and with remote based teams with individuals at all levels of the organisation Are passionate about technology and what we are doing here at Monzo excites you! You think that banking in the UK needs to fundamentally change and you want to be at the forefront of that revolution This role is based at our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Our interview process consists of a 20-minute phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions. We offer a competitive salary plus stock options and other benefits.
Monzo Los Angeles, CA, USA
Oct 17, 2019
Our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. At Monzo, we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We're the UK's fastest growing bank and we've just launched in the US. We’re looking for an experienced financial crime (“fincrime”) expert, with plenty of operational knowledge in fraud and financial crime, to help us stay one step ahead as we continue to grow. We have big ambitions here in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As our first US-based Fincrime Analyst, you will have a strategic role in making Fincrime for Monzo US a success. You’ll need to be experienced at managing complex projects and investigations, but are also ready to roll your sleeves up and get hands-on with US Fincrime operations. You’ll work with the US Head of Financial Crime to set up our operational procedures, manage relationships with vendors and key partners, and train colleagues on fincrime (among many other things). You will also be the primary point of contact for the frontline in triaging fincrime-related escalations. While in many ways we’ll be building our US Fincrime program from the ground up, we’ll also have  the support of the home team in London, including fincrime analysts, engineers, data scientists and operational specialists. Working as one team helps us to spot, assess and prevent crime more quickly, but it also means spending a lot of time collaborating with folks who are not in the room with you. You should be comfortable building relationships remotely, communicating and collaborating online. Day to day, you’ll: develop, update, iterate on policies and procedures set up, monitor, and maintain metrics dashboards related to fincrime use data analysis and research to drive decision-making be an escalation point for the Customer Operations Fincrime Specialists on US-based fincrime work, including alerts and investigations do ad hoc project work like choosing suppliers, analysing data to assess controls, or engaging with other banks manage ongoing communication and reporting obligations with our partners, including setting up new processes as needed appreciate the differences between US and UK regulation, and be comfortable sharing technology and procedures with the UK where possible partner with other Analysts to strategize on building globally scalable solutions, meeting quarterly goals, and optimizing how we work together across the pond work with the US Head of Financial Crime to ensure that our US Fincrime controls are appropriate to mitigate risks to the business, well-documented, and ready for regulatory examinations in all relevant jurisdictions You should apply if: you have loads of practical operational experience in fraud and financial crime, and you know trends in the US like the back of your hand you love data and have experience using data to support your recommendations you’re excited by the prospect of building a new bank you care about people and want to make sure that genuine customers get the best experience possible you’re a quick learner and thrive when there’s ambiguity you have experience dealing with US law enforcement and other financial institutions related to financial crimes cases you have loads of experience with operational work and are happy to iterate on procedures so they’re sensible and efficient It’s a bonus but not required if you have: experience in a startup experience with Looker and/or SQL We’re looking for somebody based in the US, but willing to travel to London You’ll be based in the US office in Los Angeles, working with the team to grow Monzo in the US. You’ll also be part of the Fincrime Team, attend Fincrime meetings and work with Fincrime engineers, analysts and data scientists. Your manager will be the US Head of Financial Crime, and she’ll help you prioritise your first areas of work. All new joiners spend their first few weeks or so with the Fincrime team in London (flights and accommodation paid for, of course), so we can get to know each other and you can get up to speed on how we work. We care deeply about inclusive working practices and diverse teams. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from underrepresented demographics. We’re offering a competitive salary (taking into account experience and any specialism) plus stock options and lots of other benefits .
Monzo London, United Kingdom
Oct 15, 2019
We’re looking for a highly proactive, enthusiastic and commercially-minded specialised accountant with strong knowledge of IFRS 9 to join the financial reporting division of Monzo bank. The ideal candidate should have in depth knowledge of IFRS 9 reporting, and should have a number of years of post-qualified experience. Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone .  We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.   While we currently have over 3,000,000 customers, we’re dreaming of expanding around the world , so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class Finance team that fosters our open , collaborative, and inclusive working environment which embraces change and loves to continuously learn. You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. Everyday you’ll: Own IFRS 9 Expected Credit Losses (ECL) within the finance department, ensuring strong governance, controls, processes and procedures are in place. Manage the relationship between the team and our suppliers, managing issues as they arise and ensuring timely and accurate receipt of ECLs for review. Make sure that detailed information packs are produced for presentation at the relevant committees responsible for their approval. Review and approve the IFRS 9 disclosures in the statutory accounts. Extract, analyse and interpret information sourced from data warehouse tables to populate key reports and provide detailed explanations on monthly ECL movements. Proactively look at emerging trends/changes in legislation and assessing the impact of these on reporting requirements working closely with other departments. Represent the department on various projects that will impact on our reporting requirements ensuring our needs are being met, with no adverse impact on our ability to meet existing reporting requirements. Actively seek out opportunities to deliver efficiencies in the production and review of our reporting requirements You should apply if: You’re a qualified chartered accountant with a solid amount of post-qualified experience, and a strong technical background (bonus points for experience with Netsuite!). You have previous with IFRS9 and impairment model running. You have a great eye for detail. You’re fascinated by the banking and regulatory landscape and have a good understanding of key financial controls. You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors. You’re a strong communicator who is able to translate complex technical information into something that is easy for all audiences to understand. You thrive in a dynamic and constantly evolving environment. What we’re doing at Monzo excites you! This role is based at our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Our interview process consists of a 20-minute phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions.
Monzo London, United Kingdom
Oct 15, 2019
We’re looking for a highly proactive, enthusiastic and commercially-minded specialised accountant with strong knowledge of IFRS 9 to join the financial reporting division of Monzo bank on a fixed-term contract . The ideal candidate should have in depth knowledge of IFRS 9 reporting, and should have a number of years of post-qualified experience. Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone .  We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.   While we currently have over 3,000,000 customers, we’re dreaming of expanding around the world , so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class Finance team that fosters our open , collaborative, and inclusive working environment which embraces change and loves to continuously learn. You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. Everyday you’ll: Own IFRS 9 Expected Credit Losses (ECL) within the finance department, ensuring strong governance, controls, processes and procedures are in place. Manage the relationship between the team and our suppliers, managing issues as they arise and ensuring timely and accurate receipt of ECLs for review. Make sure that detailed information packs are produced for presentation at the relevant committees responsible for their approval. Review and approve the IFRS 9 disclosures in the statutory accounts. Extract, analyse and interpret information sourced from data warehouse tables to populate key reports and provide detailed explanations on monthly ECL movements. Proactively look at emerging trends/changes in legislation and assessing the impact of these on reporting requirements working closely with other departments. Represent the department on various projects that will impact on our reporting requirements ensuring our needs are being met, with no adverse impact on our ability to meet existing reporting requirements. Actively seek out opportunities to deliver efficiencies in the production and review of our reporting requirements You should apply if: You're available to start at short notice 🙏 You’re a qualified chartered accountant with a solid amount of post-qualified experience, and a strong technical background (bonus points for experience with Netsuite). You have previous with IFRS9 and impairment model running. You have a great eye for detail. You’re fascinated by the banking and regulatory landscape and have a good understanding of key financial controls. You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors. You’re a strong communicator who is able to translate complex technical information into something that is easy for all audiences to understand. You thrive in a dynamic and constantly evolving environment. What we’re doing at Monzo excites you! This role is based at our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Our interview process consists of a 20-minute phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions.
Monzo
Oct 15, 2019
At Monzo, our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score is more than 2x that of other banks, and we are the fastest-growing bank in the UK. We are now looking for an experienced, risk-driven Treasurer who is great at building both teams and investment portfolios to join our team at a very exciting stage of growth. Alongside the usual treasury activities of optimising capital, liquidity, market risk, and funding strategies, you will also have the freedom to design the technology strategy for the team and have a major impact in the way we drive things moving forward. What you'll be doing: The Monzo factor: Building up a pioneering Treasury team Leveraging technology to execute your vision Educating the company about what you’re doing and why Engage and advise on product & feature design Become a trusted member of the senior leadership team Your Bread and Butter: Setting and maintaining robust Treasury strategies, from Liquidity & Capital Management to Market Risk Secretary to the Asset and Liability Committee Setting and maintaining an effective Treasury policy Manage and optimise collateral, our liquidity buffer and the investment portfolio Daily liquidity management of operational cash flows Reporting on all things regulatory, governance and strategic Responsible for the completion of the annual ILAAP and assist in the production of the ICAAP  Adhere to all Monzo’s Treasury, risk and compliance policies You should apply if: You have a strong sense of accountability and a driver of change You can demonstrate being a leader and educator of people You have strong knowledge of Prudential regulation, specifically around IRRBB, capital and liquidity You have the ability to operate in a constantly evolving environment You have proven experience working in a Treasury environment You have excellent understanding of treasury products and practices You have vast knowledge of and a keen interest in financial markets You have obtained financial qualifications such as CFA, ACT or ACA/CIMA/ACCA  
Monzo London, United Kingdom
Oct 12, 2019
We’re searching for an experienced, innovative and adaptable Lending Strategy & Commercial Director to in-still strategic thinking and commercial discipline into our rapidly growing lending business. Monzo is an exciting combination of a bank and a tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone. We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.  While we currently have ~3 million customers and more than a thousand employees we’re dreaming of expanding around the world, so there are bigger challenges to come! Combining key learnings from traditional financial institutions, some of the fastest growing (fin)tech companies in the world and your own unique approach, you will build a world class strategy & commercial team, that is collaborative, fosters open and honest communication and embraces continuous change and learning. This team will enable our product teams and our Lending business as a whole to deliver superior commercial results, whilst reinventing the world of lending, starting from the experience of the customer. Key responsibilities: Leading (including building out) a team of credit and business analysts this role will be responsible for the commercial performance of Monzo’s lending book including:  Working with senior stakeholders to define the commercial targets (e.g. agreeing the annual financial forecast, define return on equity and return on asset hurdles etc…) Setting pricing and proposing credit cut-offs Proposing credit limit strategies, both at origination and on-going Creating commercial proposals to underpin any proposed changes to lending strategies Partner closely with the Chief Credit Officer and lending leadership team to ensure the business delivers against agreed goals Work with Monzo’s lending leadership team to develop and implement the bank’s medium to long term lending strategy Help the Chief Credit Officer to identify and evaluate potential M&A opportunities Scout new product ideas and determine best go-to-market strategies Define and implement key strategic initiatives within Monzo’s lending business Support Monzo’s lending product squads with product-specific commercial analyses to guide their work  Advise the Chief Credit Officer how to best manage the cost base of Monzo’s lending business as we continue to scale Build and coach a team of outstanding strategic and commercial thinkers, combining deep lending expertise, with (fin)tech innovation and sound commercial reasoning In-still a culture of continuous improvement, constructive feedback and learning throughout the Strategy & Commercial team Build and maintain strong relationships with Monzo’s executive committee, the Monzo board, banks, other fintechs and potential future partners You should apply if you have: Extensive banking and lending experience at Commercial Director level (or equivalent) - ideally paired with leadership experience in a fast growing startup  Strong commercial acumen and understanding of the relationships between key financial and non-financial business drivers Sound quantitative skills and expertise in working with big data sets, rapidly translating results into meaningful recommendations Strong negotiation skills - you know how to collaborate with 3rd parties Solid track record of delivering strategic initiatives at pace in complex, continuously evolving organisations Excellent planning, organisation and time-management skills, as well as the ability to multitask and lead several projects in a dynamic start-up environment Very strong interpersonal skills coupled with thoroughly developed presentation skills, both verbal and written Excellent stakeholder management skills across a range of functional areas Strong coaching skills with ability to provide empathy and guidance to other members of the Strategy & Commercial team to ensure their continuous development Curiosity, enthusiasm and adaptability - you are a hands-on leader ready to jump in
Monzo London, United Kingdom
Oct 12, 2019
We’re on the lookout for seasoned empathetic design-thinkers to help us deliver the best banking experience possible.  We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in. You’ll be working on a product that is a part of day to day life for more than two million people already, and your work here will shape the way that people interact with their finances. We don't expect you to line-manage User Researchers but you'll be an ally and mentor to others across the company – User Researchers, Product Designers, Product Managers and Engineers – who will learn from your direction and expertise. This post  Samantha wrote a while back gives a good idea of some of the research initiatives that are happening at Monzo. We work closely with Product Managers and Product Designers to generate insight to fuel ideas and then evaluate design solutions. We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before. As part of your role, you'll: Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs. Lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insight that help us grow and develop our product in our mission to Make Money Work For Everyone. Plan and ran qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products. Mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work. Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making. Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible. You should apply if: You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately. You've worked in a multidisciplinary team environment before, where you've lead the research and made demonstrable impact on the direction of the product or service. You're at your best when you’re part of a team. You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up remote tests. You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means. You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
Monzo Las Vegas, Nevada, United States
Oct 10, 2019
Our Las Vegas office is growing rapidly and we’re looking for organised and friendly Space Manager (Office Assistant)  to keep the office running smoothly. The environment our people work in is crucial for helping them achieve high performance. We're looking for someone who’s passionate about people and workspaces and is excited to set the standard for what great office management looks like! You'll be part of the wider Space team, who are primarily based in London, but day to day you’ll interact with and support the Customer Operations squads based in Vegas. Whilst they’re delighting our external customers, you will be doing your best to delight your internal ones. Monzo is an exciting combination of a bank and tech start-up based in the UK, started from scratch in February 2015 to build a bank that makes money work for everyone . We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. While we currently have over 3,000,000 customers, we’re dreaming of expanding around the world, so there are bigger challenges to come!  You'll be responsible for a wide variety of tasks, some of which include: Office management : arranging maintenance and improvements, managing the building management team, buying supplies from teabags to sofas! Optimisation: whilst we provide great benefits for our staff we want to make sure we are getting the best deal. Supplier management, negotiation and budget control will be a core part of your role. You will also be responsible for reviewing the office operations and implementing changes to make sure we are running an efficient office. Building a community : organising socials and knowledge shares to build a strong and connected internal community. From karaoke to boardgames, yoga to painting nights, you’ll be responsible for curating a programme that keeps our Monzonauts engaged and developing personally and socially. Ad hoc tasks and projects : jumping on customer support when it gets busy, rewriting our team handbook… You'll dive into every challenge, however big or small and ensure that every member of staff in our Vegas office has everything they need to work well at Monzo and feels connected to our London HQ.  You'll work with people across every squad, using your initiative to determine what will most benefit from your attention, and doing whatever you can to ensure the office and team are running smoothly. Each day will be different, and you'll learn a lot about the inner operations of a rapidly growing company. You should apply if: you have previous experience in office management or a similar operational role you've previously worked on and/or led an office move ( bonus ) you've got great project management skills you multitask effortlessly and are ridiculously organised you prioritise high impact work, but never neglect the details you're independent, proactive, comfortable making decisions, and great at communicating these helping people makes you happy you're a resourceful problem solver who is cool in a crisis Logistics: Work will be on-site in our office in Las Vegas, NV. So you should have full rights to work in the US. We care deeply about inclusive working practices and diverse teams. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. We’re offering a competitive salary and lots of other benefits . The application process consists of a short phone interview, followed by a task and a task review call. This will be followed by a couple of on-site interviews at our office in Las Vegas. We're aiming to conduct onsite interviews the week commencing 4th November 2019  so please take this into consideration when applying.
Monzo London, United Kingdom
Oct 10, 2019
We're looking for an Analytics Manager in Operations excited to help build the bank of the future. You'll have the opportunity to grow and develop a world class operations analytics team which has a real impact on your colleagues and on millions of users. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over 3 million customers in the UK, with over 250,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Our Data discipline's mission is to Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data analysts the head space to focus on more impactful business questions and analyses. Where we can, we operate cross-functional squads where every data analyst is a member of a central data discipline and is fully embedded into a business operations team (e.g. Risk, Customer Support, Complaints, Financial Difficulties etc.) As part of your role, you'll: Grow and develop a discipline of exceptional data analysts who are embedded into various operational business teams Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how we can operated more effectively and more efficiently Guide and enable business operations teams to measure things that matter Liaise with engineers to keep making sure we collect the right data to produce relevant business insights You should apply if: What we’re doing here at Monzo excites you! You have people mentoring/developing experience in formal or informal capacity and you really enjoy that part of the job You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You're commercially minded and can put numbers into business perspective You’re as comfortable getting hands-on as taking a step back and thinking strategically You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have solid grounding in SQL and preferably Python Nice to haves: You have multiple years of analytics experience, preferably in a fast moving tech company
Monzo Los Angeles, CA, USA
Oct 10, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We’re planning to launch in the US in the next few months , and we’re looking for exceptional web/full-stack engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first engineering hires in the US you will have a rare and exciting opportunity to shape a product that will change the face of US banking. At Monzo you'll get to work with a lot of exciting new technology Our Web Engineers focus on the front-end of applications, working with Back-end Engineers to build out experiences. You'll likely be working with our monzo.com website, blog, and campaigns, as well as with internal tools (our amazing customer support is all done with a web-based platform we've built from the ground up). For this role we'd ideally like to find someone who's strong on both the 'front of the front-end' and 'back of the front-end' elements: confident with semantics, writing accessible and performant code, working with design systems to create beautiful interfaces, as well as being comfortable with JavaScript frameworks, build tools, and knowing your way around an API. Some of the technologies and products we currently use include React, Flow, Apollo, Jest, Cypress, Gatsby, Contentful. As one of the first Web Engineers in this new part of the business you'll have the opportunity to take on plenty of responsibility, help to make decisions, whilst also working with our Web Platform team and wider Monzo web community to ensure quality and consistency of standards and processes. Because our US team is brand new you should be comfortable and excited by the fact that there'll be a lot of ambiguity, change, and working fast! You should apply if... the work we’re doing sounds exciting! you love building products in cross disciplinary teams using an iterative approach, driven by customer feedback and data insight. you deeply care about providing a great user experience to our users, and understand the impact that technology can have on this. you've experience building applications for multiple devices, and are familiar with concepts such as progressive enhancement. you've interacted with APIs, written end-to-end testing and consider performance, accessibility and security when building web applications. you've developed modern component-oriented JavaScript applications using frameworks and libraries. you understand the importance of prioritisation in your work to ensure a good balance between development velocity and code quality. you’re comfortable working with ambiguity every day, being the first Web Engineer in a team, and are able to take the lead on technical and strategic decision-making. you're a keen learner and love sharing your knowledge with others. you're open to picking up new technologies – for example many of our UK-based Web Engineers also work with Go when needed. Please apply only if you have permission to work in the United States. You'll also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Oct 10, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We’re about to launch in the US , and we’re looking for world class Android engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first US-based engineering hires you will have a rare and exciting opportunity to shape the product, the launch, and the team we hire. At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for Android engineers. Our app is almost 100% Kotlin, built using MVVM (Model View ViewModel). We've started to use Coordinators to help use re-use screens where we can. Our app is modularised by product feature. We use RxJava heavily, Retrofit and Moshi for API calls and Dagger for dependency injection. We use Realm and Room for persistence, and Repositories for interacting with them. We use GitHub Pull Requests to do code reviews, and write unit tests for our Presenters, ViewModels and any other classes which contain logic. We Espresso for UI tests, which we run on Firebase Test Lab via CircleCI. We wrote about  building Monzo Chat on Android , which goes into detail on some of these elements. What we're looking for We're looking for Android engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output. You should apply if: The work we’re doing sounds exciting! You want to build a product that millions of people use every day You’re comfortable and thrive working in a team that deals with ambiguity every day Are great at explaining complicated technical concepts clearly Have an understanding of the principles of computer science You care deeply about solving customer problems and needs, by building delightful customer experiences Bonus points for (but not essential): Familiarity with other mobile platforms, or other programming languages Contributing to open source projects To be eligible for this role, you need to have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Oct 10, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We have just launched in the US , and we’re looking for exceptional Backend Engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first engineering hires in the US you will have a rare and exciting opportunity to shape a product that will change the face of US banking. At Monzo you'll get to work with a lot of exciting new technology. We rely heavily on the following tools and technologies: Go  to write our application code (there’s an excellent interactive Go tutorial  here ) Cassandra  for most persistent data storage Kafka  for our asynchronous message queue Envoy Proxy  for RPC Kubernetes  and  Docker  to schedule and run our services ( Oliver ,our Head of Engineering, gave a great  talk  at KubeCon on how we use these technologies) AWS  for most of our infrastructure React  for internal web dashboards We also have two physical datacenter sites with actual cables to connect to various third parties You should apply if: the work we’re doing sounds exciting! you want to be involved in building a product that millions of people will use every day you’ve worked in a tech startup before and thrive in an highly ambitious and ambiguous environment you’re interested in distributed systems and writing resilient software you have some experience with strongly-typed languages (Go,Java, C, Scala etc.) you're interested in the inner workings of US payments systems OR solving customer problems and needs through building the backend of customer-facing features Please only apply if you have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Oct 10, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We’re about to launch in the US , and we’re looking for world class iOS engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first US-based engineering hires you will have a rare and exciting opportunity to shape the product, the launch, and the team we hire. At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for iOS engineers. Our app is 100% Swift, built using a Model, View, View-Model architecture (MVVM). We use Coordinators to ensure we can re-use screens wherever possible, and avoid tightly coupling one screen to another. We make heavy use of protocols and extensions throughout our app. Our networking stack is built upon Alamofire, using a generic interface to easily de-serialise objects of a certain type, and we mirror our backend micro-service architecture by building individual services to house our API logic. We persist objects using Realm when we need to. Our testing stack comprises of unit tests for business logic, stubbed API tests for pseudo-integration tests, snapshot tests for UI, and KIF for testing user input and sequencing. We've published some talks and blog posts about how we work: Working with backend services on iOS Pushing Protocols to their Limits The Release Mindset (how we release our apps) What we're looking for We're looking for Senior iOS engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output. You should apply if: The work we’re doing sounds exciting! You want to build a product that millions of people use every day You’re comfortable and thrive working in a team that deals with ambiguity every day Are great at explaining complicated technical concepts clearly Have an understanding of the principles of computer science You care deeply about solving customer problems and needs, by building delightful customer experiences Bonus points for (but not essential): Familiarity with other mobile platforms, or other programming languages Contributing to open source projects To be eligible for this role, you need to have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Oct 10, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We have just launched in the US , and we’re looking for a world class Senior Android Engineer to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first US-based engineering hires you will have a rare and exciting opportunity to shape the product, the launch, and the team we hire. We don't expect you to line-manage other people but you'll be an ally and mentor to other engineers who will learn from your direction and experiences. At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for Android engineers. Our app is almost 100% Kotlin, built using MVVM (Model View ViewModel). We've started to use Coordinators to help use re-use screens where we can. Our app is modularised by product feature. We use RxJava heavily, Retrofit and Moshi for API calls and Dagger for dependency injection. We use Realm and Room for persistence, and Repositories for interacting with them. We use GitHub Pull Requests to do code reviews, and write unit tests for our Presenters, ViewModels and any other classes which contain logic. We Espresso for UI tests, which we run on Firebase Test Lab via CircleCI. We wrote about  building Monzo Chat on Android , which goes into detail on some of these elements. What we're looking for We're looking for Senior iOS engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output. You should apply if: The work we’re doing sounds exciting! You want to build a product that millions of people use every day You’re comfortable and thrive working in a team that deals with ambiguity every day Are great at explaining complicated technical concepts clearly Have an understanding of the principles of computer science You care deeply about solving customer problems and needs, by building delightful customer experiences Bonus points for (but not essential): Familiarity with other mobile platforms, or other programming languages Contributing to open source projects To be eligible for this role, you need to have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Oct 10, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We’re about to launch in the US , and we’re looking for world class iOS engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first US-based engineering hires you will have a rare and exciting opportunity to shape the product, the launch, and the team we hire. We don't expect you to line-manage other people but you'll be an ally and mentor to other engineers who will learn from your direction and experiences. At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for iOS engineers. Our app is 100% Swift, built using a Model, View, View-Model architecture (MVVM). We use Coordinators to ensure we can re-use screens wherever possible, and avoid tightly coupling one screen to another. We make heavy use of protocols and extensions throughout our app. Our networking stack is built upon Alamofire, using a generic interface to easily de-serialise objects of a certain type, and we mirror our backend micro-service architecture by building individual services to house our API logic. We persist objects using Realm when we need to. Our testing stack comprises of unit tests for business logic, stubbed API tests for pseudo-integration tests, snapshot tests for UI, and KIF for testing user input and sequencing. We've published some talks and blog posts about how we work: Working with backend services on iOS Pushing Protocols to their Limits The Release Mindset (how we release our apps) What we're looking for We're looking for Senior iOS engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output. You should apply if: The work we’re doing sounds exciting! You want to build a product that millions of people use every day You’re comfortable and thrive working in a team that deals with ambiguity every day Are great at explaining complicated technical concepts clearly Have an understanding of the principles of computer science You care deeply about solving customer problems and needs, by building delightful customer experiences Bonus points for (but not essential): Familiarity with other mobile platforms, or other programming languages Contributing to open source projects To be eligible for this role, you need to have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.