Monzo

  • London, United Kingdom
Monzo London, United Kingdom
Jan 23, 2020
We’re looking for a principal product manager to help us scale the best banking app in the world and level up our talented product team. Our mission is to “make money work for everyone”. This is our North Star. We understand that we can only build an inclusive bank for everyone with a truly diverse team. You can see our most recent updates from our internal survey here. About the role As a principal product manager you will lead some of Monzo’s highest impact projects. You’ll be one of the most senior members of Monzo’s product team, responsible for raising the bar, delivering projects that require complex stakeholder management and coordination across multiple cross-functional teams. You will have the opportunity to help define Monzo’s product strategy across an entire collective (e.g. Growth, Lending, Revenue, Core Product, Customer Service Tools). You should apply if: You have shipped multiple complex and high impact products in a world-class product-led company, working with cross-functional teams You have experience in online or mobile product management, partnering with engineers and designers, and leading product prioritisation and delivery of user-facing functionality You have high attention to detail and won’t compromise on precise and effective user-centric design to solve customer problems You are comfortable challenging (or being challenged) on a numerical basis to ensure all decisions are defensible You have a proven track record for leading through influence, guiding multiple teams with your product vision, and generating excitement for your work
Monzo London, United Kingdom
Jan 22, 2020
At Monzo we’re aiming to build the best current account in the world . We are always keen to hear from capable, creative engineers who want to help us accomplish that goal 🚀   Monzo works in project-based sprints in small, interdisciplinary teams We have about 200 engineers out of almost 600 core staff – and we’re still growing. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer.  As an engineer here you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so you’ll learn heaps about everything from how banks work to effective communication. Our backend engineers have a variety of different backgrounds We have several non-graduates; only some of us studied Computer Science; one of the team has a degree in Marketing; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk to you.  Diversity and inclusion are a priority for us at Monzo – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent in the world, and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog . We encourage an open and transparent working environment You can get involved in any aspect of the business you are interested in. All emails in the company are visible in an email archive (following Stripe’s example) and all teams work in public Slack channels. We contribute to open source software as much as possible. We’ve also made our product roadmap public and give sneak peeks of features in our community forum . Our blog is a good place to learn even more about what we do! At Monzo you’ll get to work with a lot of exciting new technology. We rely heavily on the following tools and technologies: Go to write our application code (there’s an excellent interactive Go tutorial here ) Cassandra for most persistent data storage Kafka for our asynchronous message queue Envoy Proxy for RPC Kubernetes and Docker to schedule and run our services ( Oliver , our VP Architecture, gave a great talk at KubeCon on how we use these technologies) React for internal web dashboards AWS for most of our infrastructure (we also have some physical datacenter sites with actual cables to connect to various third parties) You should apply if: you think you’d enjoy the kind of work we’re doing you want to be involved in building a product that you (and the people you know) use every day you have a product mindset: you care about customer outcomes and you want to make data-informed decisions you’re comfortable working in a team that deals with ambiguity you’re interested in distributed systems and writing resilient software you have some experience with strongly-typed languages (Go, Java, C, Scala etc.). Our product squads are truly cross-functional. This role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As a product backend engineer you’ll work in a squad alongside product managers, marketers, user researchers, designers, mobile engineers, web engineers, data analysts, business analysts, writers and more!  Together you’ll build and support a particular part of Monzo. Our product squads belong to one of three collectives (a word we use to describe self-governing business units of ~100 people). They are: Growth & Core, Borrowing, and Operations. They’re all looking for additional Backend Engineers right now. The Growth & Core collective helps people to discover Monzo and make the most of it. Growth & Core is one of our largest collectives, with about seven squads focused on different aspects of our mission to ‘make money work for everyone’ . They make users effortlessly financially savvy with features like Budgeting, Pots and the Salary Sorter. Many of the customer problems they solve are revenue opportunities, too – like Monzo Plus, Business Banking, and the Savings marketplace. Last year they also launched our Open Banking APIs, shipped a simpler and more future-proof navigation structure, and enabled Monzo customers to get their salary paid a day early for free! 🤑 The Borrowing collective makes borrowing money simple, fair and transparent. The Borrowing collective works to make borrowing money simple, fair and transparent. We’re really proud that this fair approach to lending helps people to get what they want from life on their own terms. Squads in Borrowing have already shipped and scaled overdrafts to hundreds of thousands of Monzo customers. They’ve made it easy to take out a loan without the unfair fees or confusing pricing that you find elsewhere. They work on everything from the way borrowing works in the app, right down to how they move and account for money that our customers borrow. One of the most interesting problems they face is deciding how much to lend and to whom. The team believes that they can make access to credit fairer and more transparent. The Operations collective is responsible for our incredible customer support. The Operations collective looks after one of the most interesting problem spaces at Monzo: as we grow, we want to ensure that we’re using technology as effectively as possible whilst still maintaining customer service so good that you want to tell your friends. Our engineers within this area of the business help us to explore these challenges. Central to it all is Monzo Chat – a completely bespoke bit of software we’ve built from the ground up to manage chats in our app - but we’re also doing work with machine learning, and looking at how technology can more broadly support our wonderful support team (we call them COps) in other aspects. Logistics We can help you relocate to London, we can sponsor visas, and we're open to distributed working (as long as you can spend around 20% of your time in London). We have payroll set up in five countries: the UK, Ireland, France, Poland and Spain. Right now, we can only hire people who work from those countries and we’ll keep this updated with new ones as we expand and are able to hire from more places 🌎 We offer stock options and competitive salaries based on skills and experience, which could be anywhere from £40,000 to £140,000 per year.  We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll try our best to make this happen. Just let us know in your application so we can plan for it. Interview Process Our interview process is normally a phone interview, a coding task and call to discuss it, and 2-3 hours of onsite interviews. We promise not to ask you any brain teasers or trick questions. We might design a system together on a whiteboard, the same way we often work together, but we won’t make you write code on one. Please note: we get lots of successful applications for Backend Engineer, so it can take a couple of weeks to get through our application process. If you're invited to interview and you have any immediate time pressures, please let us know, as we'll always do our best to speed things up for you 😊 Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers )
Monzo London, United Kingdom
Jan 22, 2020
Since last January we’ve grown our team from 550 to 1500 across the world. With this exponential growth comes increasing physical security risks. We now have four offices in three countries, and have ambitious growth plans. Our first priority is keeping our people, visitors and contractors safe in our buildings, and we need an experienced physical security specialist to own this as we continue to scale across the world. We’re looking for someone who thrives in ambiguity, wants to challenge physical security norms and truly cares about keeping our Monzonauts safe.  You’ll be working with our Information Security Lead to build out what Security will need to look like at Monzo in the future. In this role you’ll be working across a variety of teams, from Marketing, Legal, Customer Operations, Risk and our Space team who run our buildings. We need someone to think strategically about Physical Security at Monzo globally and this is where you come in. What will you be doing?  Design a physical security roadmap to develop and deliver as Monzo scales. Create and maintain all our policies and procedures in relation to physical security, both in terms of security personnel, as well as security technology. Support our Space Managers to make sure our buildings have world class physical security Own and improve our physical security incident response process. Develop  relationships with our security partners, ensuring that they are supported. Continuously work on making sure all Monzo buildings have thorough risk assessments completed Build strong relationships with local law enforcement  Work with various teams across the company to resolve any security threats  retrospective following any security incidents to make sure we have a world class physical security process  Identify events which may pose a higher risk to Monzo, and provide advice/mitigations Support individuals with specific personal security concerns What experience do I need? You’ve designed a security strategy to a growing company with multiple offices  You’re not afraid of challenging the norm of physical security and love to break problems down to first principles You know how to get the best out of your outsourced security partners and can build a productive relationship with them You have experience of both physical and technical security controls across preventative, detective, and responsive categories.  Logistics This role is based in London but will occasionally require travel to our 3 other offices.  We offer a competitive salary based on skills and experience, which could be anywhere between £50,000 - £75,000 per year.  We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll try our best to make this happen. Just let us know in your application so we can plan for it. The closing date for applications for this role is Friday 31st January.  Our interview process is normally a phone interview with the hiring team, then a phone interview with the hiring manager for this role, and 2-3 hours of onsite interviews. We promise not to ask you any brain teasers or trick questions. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers )  
Monzo
Jan 22, 2020
We’re looking for a motivational, learning and development specialist with a strategic mind to lead our Customer Service Learning & Development team at Monzo. Customer Service Operations is now a >900 strong team, operating across 4 different sites and 24/7 💪 This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re focused on our end goal of helping a billion customers across the world manage their money. Today we have 1400 employees, over 3 million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business. We're looking for someone who is passionate about learning and development, who is creative in their approach, with experience developing and implementing customer service training strategies, ideally in a contact centre setting.   We're after someone who is skilled at leading internal learning and development teams focused on digital learning design that works for our distributed customer service teams (known internally as COps).  As part of your role, you will: Take strategic ownership of customer service training Carry out training needs analysis across Operations and make recommendations based on your findings Design and deliver customer service related skills and role training Manage a team of ~3-4 direct reports and ~8 indirect reports, managing and prioritising the workload within the team Run and own wider learning & development projects Scale the offering across Operations as we grow across different sites and our distributed (remote working) network of COps Use a variety of learning methodologies, techniques, concepts, learning tools & practices to ensure the maximum effectiveness of the learning Analyse learning experience data and use findings to enhance future learning experiences You should apply if: You’ve got significant experience in a similar role, particularly designing and executing customer service training (desirably for remote workers) You’ve got a background in the financial services industry You have experience in designing and leading successful learning strategies  You’re experienced designing and working with e-learning platforms You have experience in leading and motivating teams and have great communication skills You have an open mind, enjoy transparency and think outside the box You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small You work well in fast paced high change environment  What we’re doing at Monzo excites you!   Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers). 
Monzo Cardiff, Caerdydd, Wales, United Kingdom
Jan 22, 2020
We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Cardiff office. Check out what our team say about working in Cardiff here ! At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through a quick call, social media, emails and our app   🚀 COps are the heart of Monzo ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo and the main way our customers communicate with us. We want to delight our customers in any way possible. Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪   You’ll know how to fix problems on the spot 🔧 Every person in COps has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! What will you be doing day-to-day? 💬 Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank. Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the COps team. This could range from helping out on social media to spending time with our Financial Crime specialists!  Your working life and shift requirements  ☀️ The salary for this role is  £22,750 a year (£11p/h) plus an allowance per year for working varying hours . All Monzo team members also get share options as part of their package – read more about what this means here . You’ll be working from our Cardiff office on an ‘open availability’ contract basis, to make sure we are always here to help and allow 24/7 customer support through our calls, social media platforms, email or in-app chat. To ensure we have enough cover on weekends, all of our full time COps are guaranteed 1 full weekend off each month. You will work some other weekend days and get days off in the same working week.  Your shift pattern will change on a weekly basis, shifts vary between Monday-Sunday 06:00 -15:00, 07:00 - 16:00, 08:00 - 17:00, 09:00 - 18:00, 10:00 - 19:00, 11:00 - 20:00, 12:00 - 21:00, 13:00 - 22:00 depending on demand. Read more about the ins and outs of 'open availability' here . ✅ You should apply if you: are a UK resident  have the right to work in the UK are over 18 years old care deeply about delighting our customers are great at explaining things to people, and have flawless written English delight in investigating awkward problems, getting to the root cause and fixing them know your way around social networks, and technology interests you are friendly and super organised want to be part of the team that makes Monzo! are comfortable using a laptop haven't applied and been unsuccessful within the last 6 months 🏡 If you're planning to do any working from home from time-to-time, you'll also need: to work from home in the UK in a safe, private and distraction free environment a solid internet connection (download speed - 10mbps; upload speed - 3 mbps) 💻 Equipment: We'll provide you with a work laptop on your first day. There's no need to supply your own. You do need to own your own smartphone, this will be needed each time you log into our customer support system. The application process 🤝 🕑 Please allow 1-2 hours to complete this application 👀 Once you've submitted your application questions, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead). 🎉 If you're successful, we’ll invite you to an assessment day. At the assessment day you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! 🚀 We are recruiting now for roles to start over the next few months, so even if you're not available to start at a later date - please still apply now! You'll spend 5 days per week for your first three to four weeks in training (Monday-Friday) between 09:00-18:00. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  ops-hiring@monzo.com
Monzo London, United Kingdom
Jan 22, 2020
  We’re looking for someone to execute on our ambitious PR goals and help define what the world thinks of Monzo. Monzo is an exciting combination of a bank and tech start-up, started from scratch in 2015 to build a bank that makes money work for everyone, with a mission to reach 1b customers. We're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. Our goal is to build the best bank account in the world, and bring it to a billion people. And PR is a crucial part of how we’ll make that happen.  Like everything we do, our approach to PR is an expression of our values and our brand. So we strive to always be truthful and transparent, while telling compelling stories about Monzo and showing the work we do at its best. You’ll forge relationships with journalists and keep them in the loop with our news. You’ll define how we message new features and big announcements , and find clever opportunities for us to show the world what we do . And you’ll help us quantify the value of PR, and measure its impact and success. You’ll be the third person in the team, and you’ll work with our PR Manager and Head of PR, who you’ll report to directly.  You should apply if: You have experience working in PR in a fast-moving environment You get Monzo’s brand and understand that we’re not about shotgun press releases or pointless PR stunts You understand how to quantify and measure the value of PR, and show the rest of the company why it’s important too What we’re doing excites you! Logistics The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London. We're offering a salary of £45,000 upwards + stock options depending on experience. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary (taking into account experience and any specialism) plus stock options and lots of other benefits . Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers).
Monzo London, United Kingdom
Jan 22, 2020
We’re looking for an expert in financial crime with extensive knowledge of business banking to join our fast-growing Fincrime team here in London. You’ll play a key role in fighting fincrime and make a big contribution to how Monzo approaches business banking in the UK. You’ll need to be a dab-hand at managing fincrime risks and working across teams to get things done, but you’ll need to be ready to get hands-on too. You should know that we fight financial crime a little differently at Monzo. You’ll work in a team with dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. You’ll also work very closely with the team building our business banking offering, focused on small and medium sized enterprises here in the UK. Day-to-day, you’ll: - assess fincrime risks for business banking, working out the best way to manage those and maintaining our business banking risk assessment - drive the implementation and formulation of the strategy for managing financial crime risk in business banking - review and approve our operational procedures and training for our Customer Operations Fincrime Specialists - help our Customer Operations Fincrime Specialists with any escalated queries relating to business banking - provide first line oversight to day to day fincrime operations, ensuring that quality and performance indicators are within appetite and ensuring appropriate actions are being taken where they’re not - do any ad hoc project work such as supporting supplier selection processes, performing data analysis, or engaging with other banks - work with engineers to automate as much as possible and find efficiencies in all operational work   You should apply if: - you understand the financial crime risks associated with business banking, specifically for small and medium size enterprises - you appreciate the challenges relating to customer due diligence on business banking customers - you’re clear and accurate when explaining complex regulation and fincrime concepts - you’re into using automated processes to find more efficient ways of working - you’re keen to get stuck in and make things happen, without waiting for someone else or always needing to delegate  - you’re happy working with a diverse group of stakeholders, and people across business, operations and technology disciplines - you care about people and want to ensure that customers get the best experience possible We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo London, United Kingdom
Jan 22, 2020
  We’re looking for someone to execute on our ambitious PR goals and help define what the world thinks of Monzo. Monzo is an exciting combination of a bank and tech start-up, started from scratch in 2015 to build a bank that makes money work for everyone, with a mission to reach 1b customers. We're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. Our goal is to build the best bank account in the world, and bring it to a billion people. And PR is a crucial part of how we’ll make that happen.  Like everything we do, our approach to PR is an expression of our values and our brand. So we strive to always be truthful and transparent, while telling compelling stories about Monzo and showing the work we do at its best. You’ll forge relationships with journalists and keep them in the loop with our news. You’ll define how we message new features and big announcements , and find clever opportunities for us to show the world what we do . And you’ll help us quantify the value of PR, and measure its impact and success. You’ll be the third person in the team, and you’ll work with our PR Manager and Head of PR, who you’ll report to directly.  You should apply if: You have many years of experience working in PR - in a fast-moving environment You have evidence of working on impactful PR campaigns You have a strong book of media contacts  You get Monzo’s brand and understand that we’re not about shotgun press releases or pointless PR stunts You understand how to quantify and measure the value of PR, and show the rest of the company why it’s important too What we’re doing excites you! Logistics The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London. We're offering a salary of £45,000 upwards + stock options depending on experience. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary (taking into account experience and any specialism) plus stock options and lots of other benefits . Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers).
Monzo Japan, 〒150-0001 Tōkyō-to, Shibuya-ku, Jingūmae, 3 Chome−27, 渋谷区神宮前3丁目27−15
Jan 22, 2020
We're looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through a quick call, social media, emails and our app   🚀 COps are the heart of Monzo ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo and the main way our customers communicate with us. We want to delight our customers in any way possible. Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪   You’ll know how to fix problems on the spot 🔧 Every person in COps has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! What will you be doing day-to-day? 💬 Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank. Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the COps team. This could range from helping out on social media to spending time with our Financial Crime specialists!  Your working life and shift requirements  ☀️ The salary for this role is  £22,750 a year (£11p/h) plus an allowance per year for working varying hours . All Monzo team members also get share options as part of their package – read more about what this means here . You’ll be working remotely on an ‘open availability’ contract basis, to make sure we are always here to help and allow 24/7 customer support through our calls, social media platforms, email or in-app chat. To ensure we have enough cover on weekends, all of our full time COps are guaranteed 1 full weekend off each month. You will work some other weekend days and get days off in the same working week.  Your shift pattern will change on a weekly basis, shifts vary between Monday-Sunday 06:00 -15:00, 07:00 - 16:00, 08:00 - 17:00, 09:00 - 18:00, 10:00 - 19:00, 11:00 - 20:00, 12:00 - 21:00, 13:00 - 22:00 depending on demand. Read more about the ins and outs of 'open availability' h ere . ✅ You should apply if you: are a UK resident have the right to work in the UK are over 18 years old care deeply about delighting our customers are great at explaining things to people, and have flawless written English delight in investigating awkward problems, getting to the root cause and fixing them know your way around social networks, and technology interests you are friendly and super organised want to be part of the team that makes Monzo! are comfortable using a laptop (provided by Monzo) haven't applied and been unsuccessful within the last 6 months 🏡  To work remotely you'll also need: to work from home in the UK in a safe, private and distraction free environment a solid internet connection (download speed - 10mbps; upload speed - 3 mbps) 💻 Equipment: We'll provide you with a work laptop on your first day. There's no need to supply your own. You do need to own your own smartphone, this will be needed each time you log into our customer support system. The application process 🤝 🕑 Please allow 1-2 hours to complete this application 👀 Once you've submitted your application questions, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead). 🎉 If you're successful, we’ll invite you to an assessment day. At the assessment day you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! 🚀 We are recruiting now for roles to start over the next few months, so even if you're not available to start at a later date - please still apply now! You'll spend 5 days per week for your first three to four weeks in training (Monday-Friday) between 09:00-18:00. The first two days will be in one of our offices and then you'll spend the remainder of this time training remotely in your usual working location. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  ops-hiring@monzo.com
Monzo London, United Kingdom
Jan 21, 2020
We’re looking for an Operational Risk Analyst to join our second line of defence. You’ll give support rolling out and embedding core elements of the risk management framework. Like any other regulated bank, we need to make sure we’re growing in control, but we want to do so while continuing with our agile “test and learn” approach to launching products.  You will build and support the implementation and day-to-day management of the operational risk framework from providing guidance on events to supporting risk assessments and scenarios. Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone.  We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.   While we currently have over 3,000,000 customers, we’re dreaming of expanding around the world, so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class team that fosters our open, collaborative, and inclusive working environment which embraces change and loves to continuously learn.You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. You’ll spend your time: Supporting our risk leadership team on key projects that have an impact across the business Supporting the implementation and operation of Monzo’s risk management framework, including embedding of the risk and control self assessment process Partnering with teams to help develop new products and features by embedding good risk practices Managing and following up on risk events that happen at Monzo, partnering with teams to find solutions and identify risks and controls Conducting in-depth reviews of different areas of the business, reporting on operational risk matters to oversight committees Reviewing and assessing changes to operational processes that impact on our company risk profile Promoting and helping embed a strong risk culture, making risk meaningful and relevant to everyone at Monzo. You will share best practice that it is easy for everyone to understand You should apply if: You are early in your risk career with an appetite to learn You have worked in banking, financial services or risk consultancy  You have experience supporting risk assessments and/or operational risk event capture and analysis You’re resilient and comfortable working in a fast paced environment where the day to day job differs You are hands-on, great at execution, and focussed on the detail You’re curious and collaborative - you’re great at asking incisive questions to pick things up and act on them quickly Logistics The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo London, United Kingdom
Jan 21, 2020
We’re looking for an Operational Risk Specialist to join our second line of defence. You’ll support rolling out and embedding of core elements of the risk management framework. Like any other regulated bank, we need to make sure we’re compliant, but we want to do so while continuing with our agile “test and learn” approach to launching products.  You will build out an operational risk framework from responding to events, supporting risk assessments and challenging and supporting business areas.  Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone.  We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.   While we currently have over 3,000,000 customers, we’re dreaming of expanding around the world, so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class team that fosters our open, collaborative, and inclusive working environment which embraces change and loves to continuously learn.You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. You’ll spend your time: Leading and supporting key aspects of the implementation and operation of Monzo’s risk management framework Supporting our risk leadership team by working on key projects that have an impact across Monzo Partnering with teams to help develop new products and features by embedding good risk practices  Providing second line assurance on incidents and partnering with teams to find the root cause and solutions Identifying risks and controls through the RCSA process and conduct in-depth reviews of different areas of the business Reviewing and assessing new products, or changes to operational processes that impact our company risk profile Making risk meaningful and relevant to everyone at Monzo. You will share best practice that it is easy for everyone to understand You should apply if: You have developed in-depth experience in one or more core risk areas (q uantitative risk management experience is a bonus!) You have worked in an operational risk role in a banking, financial services or consultancy environment You have conducted quality assurance reviews and experience in monitoring policy compliance You have provided support, education and training to staff to build awareness within the organisation You’re comfortable and resilient when working in a fast paced environment where the day to day job differs You are confident in leading implementation of risk core elements and providing risk leadership You are experienced in performing risk assessments and control gap assessments in financial or technology environments You’re great at providing effective challenge whilst building strong, respectful relationships You are hands-on, great at execution, and care about the day-to-day detail You’re curious and collaborative - you’re great at asking incisive questions to pick things up and act on them quickly You’re passionate about technology, and what we are doing here at Monzo excites you! Logistics The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo London, United Kingdom
Jan 19, 2020
We’re looking for a motivational, people person with a strategic mind to join as the Learning & Development Lead within our Fincrime Team at Monzo. This isn’t banking as you know it — we are fast and agile. Today offer UK current accounts, UK business banking accounts and US accounts, we have 1600+ staff located in London, Cardiff, Las Vegas, Los Angeles and throughout the world, about 150 of whom are dedicated to fighting financial crime. We expect you to take ownership of delivering a first-class Financial Crime training programme. You’ll be responsible for the delivery of the overall learning and development strategy within Fincrime, providing internal training for our Fincrime Customer Operations (COps) team; the wider COps team; training for engineers, data scientists and analysts working in Fincrime as well as training for specific product teams. As part of your role, you will: Take strategic ownership of Fincrime training - initially focusing on delivery of fincrime training for our Customer Operations (COps) team Work with the senior Fincrime managers to design and execute scalable training for current accounts; business banking and US banking. Carry out training needs analysis across the business and make recommendations based on your findings Design and deliver Fincrime skills training Run and own wider learning & development projects Use a variety of learning methodologies, techniques, concepts, learning tools & practices to ensure the maximum effectiveness of the learning Track and measure the effectiveness of training  You should apply if: You’ve got significant experience in a similar role, particularly designing and executing Fincrime, compliance or security training You have strong project management and communication skills You’re experienced designing and working with a range of learning platforms You have an open mind, enjoy transparency and thinking outside the box You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small You’ve got a background in organisational development (would be a bonus) What we’re doing at Monzo excites you! Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers). 
Monzo London, United Kingdom
Jan 19, 2020
At Monzo, our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. The People team at Monzo is responsible for making sure our employees are empowered to do the best work of their lives. In this role, you will be the first person to focus specifically on employee tax and mobility for the company. You'll work to build out the mobility processes, policies and best practices for both new and existing employees. You will also focus on aligning our employee tax and corporate tax strategy, work with external vendors and work highly cross-functionally within the People organisation as well as with Tax, Finance and Legal teams. This role will report to the VP of Reward. You will: Manage relationship with external immigration firm, including determining our best external partner Work closely with the rest of the Reward squad (particularly payroll) ensuring that all employment tax issues are effectively managed and optimised, e.g. PAYE settlement and tax approach for international assignees Partner with the broader Monzo tax squad to ensure employment taxes align with the overall approach to tax across the organisation Determine the right level of third party external employment tax support that is required, and manage any vendors effectively Responsible for current and newly hired employee immigration questions and process end-to-end, working closely with Reward, People, Legal and Hiring. Build a seamless process for all employees who have visa needs so we are always compliant and safe. Responsible for designing and building a comprehensive relocation process You have: Experience in project or programme management, ideally having built programmes from scratch Knowledge of employment tax issues in EMEA and US Experience working with 3rd party vendors or in a client-facing role Knowledge of UK immigration laws and practices Ability to work well in ambiguous environments and with many different stakeholders Our interview process consists of two telephone interviews, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions. We offer a competitive salary plus stock options and other benefits.
Monzo London, United Kingdom
Jan 19, 2020
We are looking for someone who has a penchant for policies and procedures to help us build out our risk and control approach in Financial Crime. This is a new opportunity to collaborate with Monzo’s Financial Crime (FinCrime) and Compliance Leadership teams to c reate a policy and procedure management framework to ensure consistent implementation of Monzo’s FinCrime controls. At Monzo, we really care about providing a delightful experience for our customers, and we want to be the best possible bank without getting stuck in the old ways of doing things. But, we need to make sure we are compliant in fighting financial crime while delivering the best outcomes for our customers. As we continue our phenomenal growth, we need to enhance our approach to risk and controls. We’re looking for someone with experience (not specifically in FinCrime) with policies and procedures, preferably in another financial institution or project management environment who also understands fintech to significantly shape this approach. You’ll spend your time: Creating comprehensive FinCrime policy, risk appetite and procedure documentation  Collaborating with the Compliance, Operations and FinCrime Product teams (Current Accounts, Business Banking, US) to standardise processes on policy and procedure management Implementing a regular cycle of maintenance for documentation changes  Providing regular updates to stakeholders so they are informed of key procedural changes Project managing internal and external audits for the FinCrime team You should apply if:  You have significant experience in creating standardised process documentation and embedding as Business As Usual (BAU) You have a track record of project management demonstrating your strong decision making skills and ability to work to multiple deadlines simultaneously  You are passionate about Monzo and putting customers first You enjoy working efficiently in a fast-paced, high-volume environment You're great at explaining processes to people, and have flawless written English Logistics: This is a full-time role based in our London office. The application process consists of filling out these application questions (please take your time as we read these carefully!) and, if you are successful at this stage, we will arrange a short call with you. Following this, we will invite you in for an on-site interview at our London Office 🙌 .
Monzo London, United Kingdom
Jan 18, 2020
We're looking for a proactive, organised and empathetic person to join our People Collective and help us work at scale. As a collective we're enabling people to do the best work of their lives while maintaining a people-focused business and culture. Monzo has been growing rapidly over the last two years, from under 100 to 1,400+ people, and we're not stopping! The People team needs to be able to support our leaders and managers to handle whatever may come their way day to day but also designing training and tools to be prepared for the future before it arrives.  The people lifecycle covers everything from onboarding to offboarding and everything in between. We are looking for someone who has a passion for employee experience and wants to be involved in making Monzo an excellent place to work for all. Whether that is supporting new managers how to use existing People policies, delivering training on feedback or conducting investigations - and you’ll see the impact of your work through our Monzonauts each day. You’ll work with every team at Monzo with particular focus on our largest team: Customer Operations.  Each day will be different, and you'll learn a lot about building a high performance culture that puts people first. You will support our People Partners to ensure we provide the best service to those in our internal community. Some of the things you'll be involved in:  coaching managers advising on ER cases and investigations performing assurance tasks to make sure we're compliant with our policies and regulatory requirements using data to inform and support your recommendations acting as a source of knowledge for all things People.   You should apply if: you're thorough and detailed by nature you have lots of experience with ER investigations and cases you prioritise high impact work, but never neglect the details you're independent, proactive, comfortable making decisions you’re a great communicator and can adapt your stye to suit your audience you get satisfaction from creating a great work environment. Logistics This role can be distributed or based out of our London or Cardiff offices. If distributed, we’ll need you to spend your first two weeks in an office learning and getting to know our People team. Occasional weekend work may be required but this will be communicated in advance and you’ll get time off in lieu.  We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life harmony.  Our interview process consists of a short phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions. Closing date: Friday 31st January
Monzo Japan, 〒150-0001 Tōkyō-to, Shibuya-ku, Jingūmae, 3 Chome−27, 渋谷区神宮前3丁目27−15
Jan 17, 2020
We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team at Monzo. You’ll provide excellent customer service to all of our customers and help make money work for everyone. Monzo is one of the fastest growing fintech companies in the UK and we're looking to grow our US based Customer Ops team 🎉 This role is a full time position and is based remotely so you'll be working from your own home. More about Monzo... Monzo is a bank that makes life easier, not harder. One that lives in your smartphone and helps you take control of your money.  With 55,000 people opening a bank account with us every week, we’re the fastest growing bank in the UK. In June this year we were valued at £2bn and we have 1,300+ team members to help us achieve our mission of making money work for everyone.  Plus, we're launching in the US! 🚀 Please dig around on our website. It will help you understand who we are 😊 What we’re looking for... In this role you'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! We want to delight our customers and make banking better by solving customers’ problems quickly, treating them fairly and being totally transparent 💪  What will you be doing day-to-day? 💬 Talking directly and honestly with our customers. Communicating with our customers through our in-app chat feature but also through calls and emails. Proactively spotting patterns in the frustrations or hopes of our customers, so we can improve our tools and products to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Dealing with tricky payments-related queries; investigating missing transfers and helping customers switch to Monzo. Supporting others in the customer support team by being a point of escalation for other COps and mentoring new joiners. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in various other areas of our COps team. This could include; helping out on social media, spending time with our financial crime specialists, becoming a team leader, specialising in vulnerable customers, and more. The details 🔎 Salary - $33,000 Location - working from home (in Arizona) Contract - full time, 5 days per week Vacation - 32 days per year Healthcare - 100% contribution to a medical, dental and vision package. 70% contribution to cover medical, dental and vision costs for your dependents and partners. Shift requirements ☀️ You’ll be working 9 hour shifts (including a 1 hour lunch break). Shifts vary from Monday-Sunday, 7am-11pm (during daylight saving months) and 6am-10pm (the rest of the year), depending on demand. You’re guaranteed 1 full weekend off each month.  Your shift pattern will change on a weekly basis but you’ll always have your schedule 6 weeks in advance so you can plan ahead. Shifts vary between 06:00 -15:00, 07:00 - 16:00, 08:00 - 17:00, 09:00 - 18:00, 10:00 - 19:00, 11:00 - 20:00, 12:00 - 21:00, 13:00 - 22:00, 14:00 - 23:00 depending on demand. Read more about the ins and outs of our shift pattern here . ✅ You should apply if you: Care deeply about delighting our customers Are great at explaining complicated things to people in a simple way Have flawless written English Delight in investigating awkward problems, getting to the root cause and fixing them Are friendly and super organised Want to be part of the team that makes banking easier for everyone! Technology interests you, you’re comfortable using a laptop and you’re familiar with how apps work Haven't applied and been unsuccessful within the last 6 months Are available to work the varying shift pattern explained above Have the right to work in the US Are based in Nevada or Arizona Are over 18 years old 🏡 To work remotely you'll also need… To work from your own home in a safe, private and distraction free environment and have a solid internet connection (download speed - 10mbps; upload speed - 3 mbps). Over 400 of our COps work from home and we’re really excited to be growing our remote team even more! 💻 Equipment: We'll provide you with a work laptop on your first day. There's no need to supply your own. You do need to own your own smartphone, this will be needed each time you log into our customer support system. The application process 🤝 1️⃣ Please allow an hour to complete this application 2️⃣ Once submitted, we'll review your application along with your resume (there is no need to submit a cover letter) 3️⃣ If successful at application review stage, w e’ll then send over a quick take home task to get an idea of how you chat to customers 4️⃣ We’d then invite you to an assessment day in Phoenix, AZ 🎉 At the assessment day you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our growing team on a mission to make money work for everyone! 🚀 You'll spend 5 days per week for your first three to four weeks in training (Monday-Friday) between 09:00-18:00. The first two weeks will be in our Las Vegas office and then you'll spend a further one week training remotely from home. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email ops-hiring@monzo.com
Monzo London, United Kingdom
Jan 17, 2020
In the last year we've grown our team from around 500 to 1,500 people and so office space has become an exciting challenge for us. In January 2019, we founded the Space team who's mission is to set up and maintain a safe, cost efficient and productive environment for our Monzonauts. In just one year, the team has grown to six and we've successfully opened multiple buildings around the world. We now need someone to take this to the next level. Our Space team is made up of Space Managers and Space Launchers who continuously strive to create a space that reflects our values, keeps everyone safe and supports our exciting growth. We consciously decided to not just have a 'buildings' team focused on only cost and facilities, as we see the importance of space being intrinsically linked to our people strategy and culture. We're close to moving into our new 120,000 Sqft London headquarters, we have an office move in Las Vegas on the horizon and have nearly filled our 21,000 Sqft Cardiff site that opened in April. It's an incredibly exciting time for someone to join who has a passion for property strategy, a people first approach to leadership and takes pride in the spaces they create. The decisions you make in this role and the team you build, will shape the future of Monzo. By adding space, you enable our wonderful customers to be served and our incredibly talented team to have the best environment to do the best work of their lives. In this role you'll work with a variety of teams across the company from legal, risk, finance, techops, hiring and people, but most importantly your customers will be our incredible Monzonauts. What will I be doing? You'll design Monzo's property strategy by making commercial lease decisions, setting the roadmap for how our people should be distributed across the world and building a plan that is flexible enough for our growth whilst being cost efficient You'll support and continue to build a team of brilliant Space Managers, Space Launchers and our Front of House, making sure they have the support, development and autonomy to do the most impactful work You will own our business continuity plans, health & safety policies and disaster plans across all of our sites You'll support all building openings to make sure the team is supported, starting with our move in April to 120,000 SqFt and you'll bring your past experience to the party! Our growth has been exponential and so we've made sure our lease lengths aren't long - this is where you come in. We'll need you to negotiate leases, licenses and manage deal negotiations as required moving forward. You'll be accountable for one of the biggest management accounts at Monzo and so understanding your spends and future forecasting will be key You'll work closely with our Physical Security teams to make sure everyone who enjoys our building is safe and our data is secure What experience and behaviours do I need? You've been responsible for multiple buildings at a fast growing company You're up to date with how office space is changing and are curious about how technology can help with space utilisation You have experience negotiating leases, licenses with legal partners and are confident making commercial property decisions You're comfortable reporting on spending, owning budgets and getting buy in from our executives You're a natural leader who can support a team globally to do the best work of their lives You're in your element opening new buildings, thinking about fit out design, dilapidations, contract negotiations and all that good stuff! You care about the environment and make sure our buildings reflect this You're passionate about taking people through the journey of an office move, listening to their feedback and creating a space that reflects a companies culture Logistics: The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London or Cardiff. We offer a competitive salary dependent on skills and experience, plus   stock options  and other benefits. Your answers to the application questions below are really important to us, so please take your time on these.
Monzo London, United Kingdom
Jan 17, 2020
We’re looking for a Product Marketing Lead to guide our approach to product marketing and support our product marketers embedded across the business. You’ll use your subject-matter expertise and knowledge of product marketing best practices to help us achieve our business objectives.  Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 to build a bank that makes money work for everyone .  We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.    While we currently have over 3,500,000 customers, we’re dreaming of expanding around the world, so there are bigger challenges to come!  Combining the learning of some of the fastest growing tech companies in the world, with your own unique approach you will help build an elite world class team that fosters our open , collaborative, and inclusive working environment which embraces change and loves to continuously learn.You will enable Monzo to scale into a world-class, diverse and passionate group of people capable of effecting change across the globe. What you’ll be doing: Upgrading Monzo’s understanding of our competitive landscape, commercial environment, and our users’ needs. You’ll turn insight into positioning and effective creative Launching features with a bang and driving sustained adoption over time, collaborating with performance marketing, PR, Product, and other teams needed to achieve your aims  Testing and scaling marketing tactics across owned channels (in-app functionality, notifications, and email) Assessing and amending user journeys to ensure smooth feature discovery and conversion Determining success metrics for launch and for ongoing adoption, and reporting back to the team. Every decision you make is backed up with research or data Managing and guiding the work of our other product marketers You should apply if: You’ve been responsible for significant growth or product marketing wins at a fast-growing company before You've managed a team before You’re comfortable with metrics and can hold your own with the data to back you up You get the Monzo brand and understand what it means to customers You understand how consumer facing products are built and are comfortable working with a technical team You’re creative. You can write copy that is precise, persuasive and beautifully reflects our Tone of Voice Logistics The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London. We're offering a salary of £70,000-£115,000+ + stock options depending on experience. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo London, United Kingdom
Jan 16, 2020
We’re looking for a world-class leader and expert in financial crime to lead our fast-growing global Fincrime Team. You’ll have overall responsibility for how our first line Fincrime Team approaches financial crime globally, and work closely with our MLRO to define our UK strategy.  You should know that we fight financial crime a little differently at Monzo. You’ll lead our first line multi disciplinary team, with dedicated financial crime engineers, data scientists and operational analysts. This is separate from our second line team, led by the MLRO, which provides oversight and assurance to the work we do. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. You should know each of these, and how they affect current accounts, business banking and other potential future products such as credit cards, like the back of your hand. This team also looks after our disputes process so it would be great if you have knowledge of this too.  Monzo’s 3.6 million customers are the keenest brand advocates of any brand in the UK. We have more than 1500 employees and we need a crack team of crime fighters to help us stay one step ahead as we continue to grow. Day-to-day, you’ll: Have responsibility for how Monzo fights financial crime from the first line including having responsibility to ensure we have good transaction monitoring, onboarding processes including great KYC, oversight and governance, customer experience and control.  Oversee, manage and advise our Current Account, Business Banking and US financial crime senior leaders  Lead and manage a team of financial crime experts in the first line of defence Liaise with our regulators and law enforcement agencies to respond to trends, criminal activity and organised criminal attacks, where necessary Be a senior leader in our Operations Collective, which is the wider team that Fincrime sits within. This means being a core part of the leadership team and having an influence and voice over how we approach Operations at Monzo.  Report to the Executive Committee or Board where required, including to present relevant Fincrime strategy papers or escalate any key or high risk financial crime issues You should apply if you: Have significant experience in a complex financial services firm or related fintech/payments industry with proven experience operating at a senior level Are able to be strategic but delve into the detail if required Are a seasoned leader and experienced manager and understand how to get the most out of every type of person Have built and led financial crime teams previously and have worked on projects collaboratively in cross-functional teams Have strong operational knowledge in executing and running a sound financial crime program, preferably with hands-on knowledge and relevant regulatory requirements for the UK Are comfortable operating at all levels of the organisation up the Board and Executive, but most importantly you are always ready to roll your sleeves up and get things done  This role is based in our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Whilst the majority of the team is based in London, we can be flexible to some home working if required.  We offer a competitive salary plus stock options and other benefits.  
Monzo London, United Kingdom
Jan 16, 2020
We’re looking for a curious, adaptive and data-focused Regulatory Reporting Analyst with a strong attention to detail to join our Regulatory team at Monzo. At Monzo, our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. That’s where you come in. You'll play a key role in helping us build an automated regulatory ecosystem that will scale with Monzo as we drive towards helping a billion customers around the world! As our Regulatory Reporting Analyst, you’ll support our business growth by: Contributing to the production of Monzo’s entire suite of capital and liquidity regulatory reports and disclosures (Pillar 3). Contributing to the interpretation and application of regulation. Documenting regulatory interpretations and communication. Enhancing Monzo’s regulatory reporting validation and control framework. Creating regulatory metric dashboards using visualisation software. Providing regulatory input into new product launches. Contributing to the capital forecasting and stress testing process. You’ll spend your time: Giving accurate reporting to regulators and Monzo management. Working with teams across Monzo to help them make informed business decisions. Making sure all of our regulatory reporting runs like clockwork, including using our data visualisation tool to build dashboards for live reporting. Supporting our rolling metric forecasts and scenario modelling. Designing brilliant ways to automate our work and using technology to make sure we scale with the business.  You should apply if: You’re a qualified accountant with experience working within financial services. You have previous knowledge of capital and liquidity reporting. You’re excited by data and have a sharp eye for detail. You have strong Excel skills (SQL knowledge would be a bonus!). You enjoy new and exciting challenges. You have a proven record of delivering to deadlines. You like to automate or enhance recurring processes, particularly by using technology, but know how to balance this with getting the actual reports out! You have an open mind, enjoy transparency and think outside the box. You’re hands-on and enjoy supporting colleagues, projects or tasks however big or small. What we’re doing at Monzo excites you! This role is based at our office in London, where you’ll work alongside engineers, banking experts and customer support specialists to build the future of banking. Our interview process consists of a 20-minute phone interview, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions. We offer a competitive salary plus stock options and other benefits.