Monzo

  • London, United Kingdom
Monzo London, United Kingdom
Aug 17, 2019
  At Monzo, we want to make money work for everyone. As we grow in customers, product lines and countries, we are looking for people to help ensure that we are always building to handle scale. As the Risk and Compliance Lead, you will use your extensive financial background and deep knowledge of regulation and will work directly with the lending team on all things governance, compliance and risk related and their associated controls.  Our Chief Credit Officer and squads working on different lending products will turn to you for guidance on how to ensure we are not only compliant with regulations, but fostering a culture of rigorous thinking and careful controls that distinguish us in both banking and technology. You will be responsible for ensuring Lending runs a best in class operation and represent Monzo before our Board and external reviewers. To succeed, you should be able to navigate the regulatory landscape, use data to shape your thinking and collaborate to build something bigger than yourself. You will be asked to weigh in on foundational questions about the sort of company that we grow to become, while meeting’s today’s needs. We'd want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your critical mind and grit to creating a better alternative.   You should apply if you: Have a strong grasp of current regulations relating to lending in the UK (including the FCA handbook, the Consumer Credit Act and experience in handling financial promotions) Have experience dealing with credit risk, ideally including IFRS9 You have had experience managing operational risk Are excited about helping Monzo scale in a compliant, thoughtful and controlled way Would like to immerse yourself in parts of our work that deal with complexity so that we can keep our product simple - e.g. technology infrastructure, lending decision science and customer operations Are able to meet people where they are at and become a bridge between internal teams and represent Monzo before auditors, regulators and our board. Are excited by creating a culture of intellectual rigour. Have excellent project management and organisational skills. The following experience would be valued: Work in risk, compliance, regulatory or governance in a financial firm; as an auditor; a regulator or in another highly regulated industry. An understanding of the requirements of SMF roles. Work in a start-up environment or a technology company. Setting up policies and procedures and leading on policy reviews and assurance. Above all, we are looking for people that are humble but excited by what we are doing at Monzo.
Monzo London, United Kingdom
Aug 17, 2019
We’re looking for an experienced leader to join our Community team here in London. Community is a part of everything we do at Monzo.  Our community of super-engaged Monzo fans have been involved in every step of our journey, from helping us pick a new name to deciding what features to build next. And they’ve invested in us through record-breaking crowdfunding rounds. We run events every month around the country, have more than 50k people on our community forum, hundreds of thousands of followers on social media and millions engaging with our emails. And we’re growing. Fast. We want community activity to keep pace with that growth, and we want to take things to the next level. One part of that will be to bring together our community to make real change in society, through initiatives like our No Barriers to Banking campaign. Working closely with teams across the company, especially our Public Policy and Vulnerable Customers team, our Community team are at the forefront of our mission to make money work for everyone. And we’d love you to join us! What will you be doing? Setting the vision, pace, direction and focus of the community team Explaining the value of community to senior stakeholders across the company Shaping community goals to align with business needs Unblocking community team members to drive forward the areas they own in the most impactful way Empowering other teams to engage with our community to support their own goals You should apply if: You share our vision for building community into the heart of a company with 10+ million customers You have experience operating at the senior levels of an organisation You’ve managed people before and love helping them succeed You’re just as happy getting hands-on as you are taking a step back and thinking long-term You’re comfortable combining quantitative and qualitative insights to measure success You’ve worked with diverse communities at scale
Monzo London, United Kingdom
Aug 17, 2019
At Monzo we do things differently: we care deeply about our customers and we believe there’s a better way to do banking. We want to be the best possible bank without getting stuck in the old ways of doing things. We’re starting to reach the point where we can build really smart and insightful models to help us delight our customers across all touch-points. We need models which are technically outstanding (highly predictive, stable and long-lasting), but more importantly which have phenomenal impact. They need to help us meet our customers needs and exceed their expectations whilst also helping us achieve our commercial goals as a business. This is where you come in. You'll spend your time: Designing innovative solutions to help manage credit losses before we have enough data for full in-house models (e.g. using bureau retros for ‘look-a-like’ populations/ products, using our customers performance at other lenders received via monthly batch updates, deploying techniques such as decision trees and boot-strapping to allow us to get scoring insights earlier etc...). Deploying best-in-class segmented credit models and credit decision processes to increase acceptance rates, control credit losses to match our risk appetite and make sure we lend responsibly Ensuring that we capture all data needed to deliver outstanding credit models in future, including designing and using ‘full spectrum’ testing where necessary to ensure scorecard ‘blind-spots’ are avoided. Analysing data to drive insights that would produce better customer outcomes and deliver them by creating new rulesets/decision processes Growing and developing a team of exceptional decision scientists who work at the intersection of data and lending Communicating our credit modelling strategy across the business Ensuring we operate in a compliant, customer-centric way Facilitating data-driven decisions wherever possible You should apply if: You have people mentoring/developing experience in formal or informal capacity and you really enjoy that part of the job You have strong technical experience creating automated decision processes for consumer credit products such as credit risk scorecards, affordability estimators, policy rule models and other credit decision processes You have a solid grounding in SQL and experience either with Python/SAS/R You have a passion for data and problem solving You can work in a fast paced start-up environment You are self-motivated and you can work autonomously You’re excited about the future of banking and want to work with us to shape it You are keen to learn and motivated by impact Logistics The application process consists of a short phone interview, followed by a practical written exercise followed by on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary plus stock options and other benefits.
Monzo London, United Kingdom
Aug 15, 2019
We’re looking for someone to work in the second line of defence who is experienced, collaborative and passionate about Monzo's mission. At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there’s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We currently have around 2,500,000 customers, 1,000 wonderful staff and plans to continue growing so there are lots of interesting challenges to come. We operate a “three lines of defence” model of risk management at Monzo: you’ll be sitting in the second line as part of our Compliance team, specifically focused on building out and completing compliance monitoring and assurance. You will report to the Compliance Manager as part of a team of compliance professionals. Ideally, and over time, you’ll be able to support, develop and manage members of the team to ensure the compliance monitoring programme is kept on track and targeted at the right areas of the organisation, providing oversight and check and challenge to the business and to the team to ensure compliance monitoring reports provide focused and tangible actions and recommendations. You’ll present these reviews, and other compliance work, as needed to all levels of the organisation. You'll spend your time: Making sure our teams understand the compliance risks in their area through understanding their risk assessments and the compliance risk assessment and compliance monitoring framework Conducting monitoring of key business areas, processes and controls and providing oversight of the work of other Compliance Monitoring Advisers Challenging our policies and procedures to ensure that we’re providing great customer outcomes and meeting regulatory requirements Deep diving into key regulatory areas and providing advice and challenge to the first line and at various governance forums Helping instil a proactive, positive culture towards regulation and legislation across the company, including through regulatory training and policies Building controls and exploring new ways to streamline, automate and enhance Monzo’s approach to compliance You should apply if: Proven experience of working in a regulated financial services environment, including experience of compliance monitoring and policy writing  You're self-motivated, highly organised and focussed on executing well You're able to work independently and with changing priorities; you’re comfortable with ambiguity You're passionate about building compliance processes and controls that meet regulatory and business requirements You have experience of managing a small team and / or cross functional projects You have a genuine interest in the role of compliance and recognise the value in compliance being a competitive advantage in a business like Monzo You’re excited about the future of banking and want to work with us to shape it You’re able to build strong, mutually respectful relationships with diverse teams Logistics The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London.
Monzo London, United Kingdom
Aug 15, 2019
We’re looking for someone to work in the second line of defence who is experienced, collaborative and passionate about Monzo's mission. At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there’s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We currently have around 2,500,000 customers, 1,000 wonderful staff and plans to continue growing so there are lots of interesting challenges to come. We operate a “three lines of defence” model of risk management at Monzo: you’ll be sitting in the second line as part of our Compliance team, specifically focused on building out and completing compliance monitoring and assurance for Financial Crime. You will report to the Compliance Manager as part of a team of compliance professionals. Ideally, and over time, you’ll be able to support, develop and manage members of the team to ensure the compliance monitoring programme is kept on track and targeted at the right areas of the organisation, providing oversight and check and challenge to the business and to the team to ensure compliance monitoring reports provide focused and tangible actions and recommendations. You’ll present these reviews, and other compliance work, as needed to all levels of the organisation. You'll spend your time: Making sure our teams understand the compliance risks in their area through understanding their risk assessments and the compliance risk assessment and compliance monitoring framework Identifying ways to improve MLRO oversight of the Financial Crime Team Running regular Financial Crime assurance meetings to discuss risk and compliance issues with key stakeholders Regular assessment of management information and case files to ensure Financial Crime tasks are being performed to a high standard Conducting monitoring of key business areas, processes and controls and providing oversight of the work of other Compliance Monitoring Advisers Challenging our policies and procedures to ensure that we’re providing great customer outcomes and meeting regulatory requirements Deep diving into key regulatory areas and providing advice and challenge to the first line and at various governance forums Helping instil a proactive, positive culture towards regulation and legislation across the company, including through regulatory training and policies Building controls and exploring new ways to streamline, automate and enhance Monzo’s approach to compliance You should apply if: Proven experience of working in a regulated financial services environment, including experience of compliance monitoring and policy writing  You're self-motivated, highly organised and focussed on executing well You're able to work independently and with changing priorities; you’re comfortable with ambiguity You're passionate about building compliance processes and controls that meet regulatory and business requirements You have experience of managing a small team and / or cross functional projects You have a genuine interest in the role of compliance and recognise the value in compliance being a competitive advantage in a business like Monzo You’re excited about the future of banking and want to work with us to shape it You’re able to build strong, mutually respectful relationships with diverse teams Logistics The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London.
Monzo
Aug 13, 2019
We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team. We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads at the weekend to continue delighting our customers. Our  customer operations  team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, who are spread over different offices and time periods. As a Squad Captain, you have two main focuses: Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong. Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes. What will you be doing day-to-day? Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives Coaching and supporting your team to achieve their personal, professional and performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and building their knowledge around complex issues Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand. Your working life The salary for this role is around  £27k (pro rated) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package - read more about what this means  here . This position is available on a  full-time  or  part-time basis  (at least three days covering either or both Saturday, Sunday and 1-3 weekdays), and we're hiring for both day time and evening roles. Day time shifts start between 7am-12pm on a rotational basis, and evening shifts begin at 3pm, but we’ll always try to accommodate your other commitments. You will be based  remotely or from one of our offices, depending on your preference. To be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp making sure you’re fully trained (based on your individual needs). When you’re fully versed with all things COps you'll then start the Squad Captain role (roughly 3 months). You should apply if: You have an empathetic and developmental leadership style You have directly managed successful teams of 8-10 people and have helped them achieve their goals You have experience of motivating teams working on ongoing operational work You have worked in a customer-centric role You are very hands-on and solve problems when you spot them You are familiar with distributed / remote working The interview process The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (carried out remotely over Google Hangout or from one of our Offices). If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.  We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers).   
Monzo London, United Kingdom
Aug 10, 2019
We're looking for an ambitious Creative Director to help develop our brand and drive our creative strategy. We’re working for and with our users to build a bank that’s fair, transparent and a delight to use. You’ll be working with a team building a brand that’s part of day to day life for more than 2 million people already, and your work here will help us scale much further, ensuring a high bar of quality for design and a focus on creative strategy as we grow. How you'll contribute You'll come at an exciting time where you can make a huge impact and tackle some exciting projects. Here is a selection of what you could be working on: Being responsible for visual creative strategy and working with teams to produce top quality design solutions that meet our customer's needs and business goals. Lead in the assessment of our current visual identity, find opportunities for improvement and develop strategies to keep driving our brand forward. Work with the brand team to define required assets for internal and external and help manage these resources. Lead projects whilst still being very hands-on with your design output. Flow freely between our marketing and product teams to ensure our brand is being maintained effectively. Concept and articulate ideas for campaigns, our card designs and other initiatives within marketing and across the wider business. Help us make every interaction with our brand memorable and compelling, and work with others to increase our brand awareness. You should apply if: You have a deep understanding of creative brand strategy, copywriting, print and digital design, user-centred research, multi-channel marketing strategy and experience in information architecture. You can talk confidently and passionately about your process, strategy and rationale. You have a strong portfolio which highlights skills across print and digital in a brand role. You have a real drive for results, a pride in quality of work, a professional attitude and are a dedicated team player. You're an innovative thinker brimming with creative, well-grounded ideas. You're great at bringing the right people together to create excellent work. You care about design all the way from a strategic level down to design details and getting the pixels right. You have experience managing external production partners and agencies. You know how to balance quick wins and bigger, more impactful pieces of work. You love change and know how to manage it.
Monzo
Aug 10, 2019
At Monzo, our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. Our payments team is growing and we’re looking for a VP Payments/Head of Payments to fully lead the development and execution of a world-class Payment Operations team and manage the strategic roadmap for payments as a product, initially in our UK banking operation. You will report directly to the CFO and lead our team to partner with product leadership and ensure tight product development and a disciplined approach to working with external partners. Your cross-functional team will be responsible for setting the strategic direction for payments and delivering that vision through a world class operation. Your team will partner with internal and external stakeholders to ensure a seamless user experience and ensure we consistently exceed both customer and regulatory expectations. How you’ll contribute: Leading product development, strategy, go to market, and daily operations for Monzo’s UK payments products and partner integrations, with a focus on revenue growth Coordinating and managing product development and management process under tight timelines and across various teams within and outside of the organisation Overseeing risk management and compliance functions to ensure compliance and minimise losses Managing relationships with participants of the payment chain to ensure delivery of Monzo’s program and that required reporting obligations are met Driving the payment process across internal and external stakeholders to ensure Monzo has the necessary information required to build out a resilient payment infrastructure Build out and train the Payment Operations team, fostering operational excellence and a data driven culture Managing our response to incidents and triaging the incident process Own the physical card manufacturing process to deliver world-class cards to our customers You should apply if you: Are deeply familiar with the economics of payments and what drives profits and losses—and can speak in specifics to underwriting/risk management techniques, optimising interchange fees, and compliance. Have strong experience and  foundation in product development, product management, and payments (at online payment companies, card networks, banks, etc., or a similar environment). Have a proven record in developing complex long-term product roadmaps, and executing them across various divisions within an organisation. Have experience of managing external vendors and the processes that connect each participant and a consistent record of negotiating and implementing complex deals with vendor organisations Are disciplined, detail oriented and obsessed with understanding every piece of a process Have experience of leading and building payments operations teams within a payment company, card network or bank Has experience working cross-functionally with legal, engineering, marketing, and finance teams. Familiar with how technical systems work, with an ability to frame messages appropriately to both technical and non-technical audiences Are a collaborative, strategic problem solver that loves project management and working hard toward a deadline Are highly self-­motivated, able to work and lead with significant autonomy Are comfortable working in a fast-moving, ambiguous and changing company
Monzo Cardiff, Caerdydd, Wales, United Kingdom
Aug 09, 2019
We’re looking for an experienced senior leader to manage, lead and inspire our Customer Operations (COps) team in Cardiff which will soon be 250+ strong.  You’ll be responsible for providing vision and leadership for our teams with overall responsibility for supporting the team to continuously develop and perform at their best. You’ll make sure that the site runs smoothly and is a great environment for our teams. Our customer operations team is at the heart of Monzo Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Squads can specialise in social media responses, helping customers over the phone or responding via in-app chat. You’ll be able to help make sure customers have a great experience every time they contact us. As the Head of Cardiff, you’ll provide support and leadership You’ll directly manage a number of senior managers so they can meet their personal and professional development goals, actively helping them to identify and work on things which will help them to grow. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong. You’ll listen to your people, guide them through hard times and celebrate their successes. You’ll have responsibility for some employee relations matters and work closely with your colleagues in other offices to make sure that we apply these policies fairly across all areas of COps. Communication between offices is a key challenge You’ll work directly with Head of Customer Operations and senior stakeholders within COps to share ideas and support each other. You’ll make sure communication between all areas is seamless, gathering feedback and sharing the same consistent message with all team members. Our current offices include London, Cardiff and Las Vegas. Each day you’ll be: Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives Helping our managers outperform in their roles by: having regular 1:1s; giving and receiving feedback about people, process and QA; coaching, mentoring, and developing high performing squads and leaders Running leadership group sessions, e.g. knowledge sharing Supporting the growth of your site and Monzo by contributing to hiring and helping us scale and grow Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire You should apply if: You have significant senior management experience, ideally in a customer-centric role You’ve led and scaled successful teams to achieve their goals and have an empathetic leadership style You’re as comfortable working 1:1 as you are communicating with large groups You empower your people to find solutions themselves You can motivate teams working on ongoing operational work You are very hands-on and solve problems when you spot them What we are doing at Monzo excites you! To be an effective Senior Leader you’ll need to know the ins and outs of the Customer Support job. Logistics: The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London or Cardiff. We offer a competitive salary dependent on skills and experience, plus   stock options  and other benefits. Your answers to the application questions below are really important to us, so please take your time on these.
Monzo Las Vegas, Nevada, United States
Aug 09, 2019
We're looking for smart, people-focused Customer Service Managers (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our one million customers 🙌 At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app  🚀 You’ll be at the heart of Monzo Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪 Our customer operations team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, who are spread over different offices and time periods. As a Squad Captain, you have two main focuses: Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong. Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes. What will you be doing day-to-day? Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives Coaching and supporting your team to achieve their personal, professional and performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and building their knowledge around complex issues Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand. To be a great squad captain, you'll need to know the ins and outs of the COps job. So you'll start off as a frontline Customer Service Representative to make sure you’re fully trained. When you’re fully versed with all things COps (which on average takes 3 months) you'll then start the Squad Captain role. The role is available on a full-time basis and you’ll be working from our office in Las Vegas. You should apply if: you've ideally directly line-managed successful teams of 8-10 people to achieve their goals you've worked in a customer-centric role you have experience motivating teams working on ongoing operational work you have the right to work in the US you're comfortable using a laptop We offer some amazing benefits! 🙌 These include, but aren’t limited to: 32 days paid vacation per year Healthcare - 100% contribution to medical, dental and vision insurance Generous parental leave policy Work from home (when you need to) Catered lunches Personal learning budget for books, training courses and conferences to help you learn and grow Team-building, socials and other fun get-togethers The interview process The interview process will be a 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Las Vegas). If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever. To read more about our operations and product launch in the USA please do check out our blog.   Take your time with the questions below We pay a lot of attention to your answers when we’re looking at your application. So don’t speed through them, they’re worth spending some time over.  
Monzo Las Vegas, Nevada, United States
Aug 08, 2019
Internally known as Squad Captain Manager. We’re looking for an experienced senior customer support manager to be an empathetic leader for our Squad Captains and Customer Operations (COps) team. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our two million customers.  About Monzo 🚀 At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app. Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better.  Since we started, we’ve been busy building the best current account in the world and now have over 100,000 new customers signing up with Monzo every month. We need an experienced customer service manager to help us grow our first US office! Customer Operations at Monzo 👫 The Customer Operations Team is at the heart of Monzo . Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Squads specialise in responding via in-app chat, over the phone or via social media. As Squad Captain Manager, you’ll provide support and leadership 🎓 Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage a number of Squad Captains so they can meet their personal and professional development goals. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong. You’ll listen to your people, guide them through hard times and celebrate their successes. You’ll have responsibility for some disciplinary and grievance matters and work closely with your colleagues in the UK to make sure that we apply these policies fairly across all areas of COps. Communication between offices is a key challenge 🌎 You’ll work closely with other Squad Captain Managers and senior stakeholders within COps to share ideas and support each other. You’ll make sure communication between the London and Cardiff offices is seamless, gathering feedback and sharing the same consistent message with all team members. Each day you’ll be: Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives Helping Squad Captains outperform in their roles by: having regular 1:1s with Squad Captains; giving and receiving feedback about people, process and procedures; coaching, mentoring, and developing high performing squads and captains Running Squad Captain group sessions, e.g. knowledge sharing Supporting the interviewing and hiring of new Squad Captains/COps Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire Working closely with other Squad Captain Managers and senior stakeholders within COps to share ideas and support each other Helping make sure communication between the Las Vegas, London and Cardiff offices is seamless, gathering feedback and sharing the same consistent message with all team members. You should apply if: You have significant senior management experience, ideally in a customer-centric role You’ve led successful teams to achieve their goals and have an empathetic leadership style You’re as comfortable working 1:1 as communicating with large groups You empower your people to find solutions themselves You can motivate teams working on ongoing operational work You are very hands-on and solve problems when you spot them What we are doing at Monzo excites you! We offer some amazing benefits!   These include, but aren’t limited to: 32 days paid vacation per year Healthcare - 100% contribution to medical, dental and vision insurance Generous parental leave policy Work from home (when you need to) Catered lunches twice a week Personal learning budget for books, training courses and conferences to help you learn and grow Team-building, socials and other fun get-togethers You’ll spend your first months helping our customers To be an effective Squad Captain Manager you’ll need to know the ins and outs of the Customer Service job. You’ll have frontline COps training in your first few months and then transition into the Squad Captain Manager role. Logistics: Your answers to the application questions below are really important to us, so please take your time on these. Once you've submitted your application, we'll review along with your CV. If successful, you’ll have a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in Las Vegas We offer a competitive salary dependent on skills and experience plus many other benefits.
Monzo London, United Kingdom
Aug 08, 2019
We’re looking for a principal product manager to help us scale the best banking app in the world and level up our talented product team. What we’re doing Our mission is to “make money work for everyone”. This is our North Star. We understand that we can only build an inclusive bank for everyone with a truly diverse team. (You can see our most recent updates from our internal survey here). Over the last 2 years, our product team has built a banking app with engagement to rival Facebook or Instagram. Our NPS is consistently above 80, and users typically open the app 15 times a week. Product at Monzo comes in a lot of shapes and sizes. We’re defining the way over 2.5 million people interact with their money on a daily basis. We’re working on a marketplace, building world-class lending features to help people borrow in a stress-free way. We’re a growing operations company, too, building tools to help our customer service team (we call them COps) provide fast and delightful support. About the role As a principal product manager you will lead some of Monzo’s highest impact projects. You’ll be one of the most senior members of Monzo’s product team, responsible for raising the bar, delivering projects that require complex stakeholder management and coordination across multiple cross-functional teams. You will have the opportunity to define Monzo’s product strategy across an entire collective (e.g. Growth, Lending, Revenue, Core Product, Customer Service Tools). You should apply if: You have more than 5 years product management experience in a world-class product-led company, working with cross-functional teams You have experience in online or mobile product management, partnering with engineers and designers, and leading product prioritisation and delivery of user-facing functionality You are motivated by making the largest possible difference for our customers, as well as having the maximum impact for Monzo You have high attention to detail and won’t compromise on precise and effective user-centric design to solve customer problems You have significantly above average data and research skills and can use both to make sure your teams are always focusing on the largest possible opportunities or problems You often see problems or opportunities that no one else sees, and you solve them without direction or guidance You are comfortable challenging (or being challenged) on a numerical basis to ensure all decisions are defensible You have a proven track record for leading through influence, guiding multiple teams with your product vision, and generating excitement for your work You have strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives You have the proven ability to manage multiple, competing priorities simultaneously You’re passionate about sharing your knowledge and leveraging your experience to help improve product management at Monzo What we’re doing here at Monzo excites you!
Monzo Cardiff, Caerdydd, Wales, United Kingdom
Aug 07, 2019
We are currently not actively hiring for this role, but please register your interest and we will let you know when we are growing our Cardiff team again. We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Cardiff office. Check out what our team say about working in Cardiff here ! At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through a quick call, social media, emails and our app   🚀 COps are the heart of Monzo ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo and the main way our customers communicate with us. We want to delight our customers in any way possible. Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪   You’ll know how to fix problems on the spot 🔧 Every person in COps has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! What will you be doing day-to-day? 💬 Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank. Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the COps team. This could range from helping out on social media to spending time with our Financial Crime specialists!  Your working life ☀️ The salary for this role is up to £22,750 a year (£11p/h) plus an allowance per year for working varying hours . All Monzo team members also get share options as part of their package – read more about what this means here . You’ll be working from our Cardiff office on an ‘open availability’ contract basis, to make sure we are always here to help and allow 24/7 customer support through our calls, social media platforms, email or in-app chat. Your shift pattern will change on a weekly basis, starting no earlier than 6am and finishing no later than 10pm. Read more about the ins and outs of 'open availability' here .  ✅ You should apply if: are a UK resident (live in the UK for at least 6 months of the year) have the right to work in the UK are over 18 years old care deeply about delighting our customers you're great at explaining things to people, and have flawless written English you delight in investigating awkward problems, getting to the root cause and fixing them you know your way around social networks, and technology interests you you're friendly and super organised you want to be part of the team that makes Monzo! are comfortable using a laptop you haven't applied and been unsuccessful within the last 6 months 🏡 If you're planning to do any working from home from time-to-time, you'll also need: a quiet and private home working space a solid internet connection (download speed - 10mbps; upload speed -3 mbps) The application process 🤝 🕑 Please allow 1-2 hours to complete this application 👀 Once you've submitted your application questions, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead). 🎉 If you're successful, we’ll invite you to an assessment day. At the assessment day you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! 🚀 We are recruiting now for roles to start over the next few months, so even if you're not available to start at a later date - please still apply now! You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, but we can be flexible to fit your circumstances (like childcare or college courses) and we'll discuss with you how best to make this work. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  ops-hiring@monzo.com We are currently not actively hiring for this role, but please register your interest and we will let you know when we are growing our Cardiff team again.
Monzo London, United Kingdom
Aug 06, 2019
We’re looking for a legal counsel to work on a range of contractual, technology and IP issues. We’re the UK’s fastest-growing bank In the UK we’re an established brand with over 2 million customers and over 1,000 staff. More than 40,000 people open an account each week, making us the fastest-growing bank in the UK. We are backed by  some of the world’s top VCs. Our bank account is a fully-featured mobile checking account. We’ve won awards for our customer service and product offerings, and our customers rate us highly with a Net Promoter Score of ~80.  We’re now expanding our offering of products to customers in the UK.  Your responsibilities:  Day-to-day you will be handling a wide range of contracts. You will create and improve contracts and our contracts processes to enable us to scale effectively and help build a best-in-class expertise on contract building for the whole Legal team. You will develop standard forms and checklists and educate the business on relevant developments, deliver expert advice on contractual matters, develop policy on contractual provisions (e.g. liability, contracting under different jurisdictional laws) so the business acts consistently and in line with our risk appetite, develop contracts know-how and Monzo clauses on a range of issues affecting our business. A key strategic part of this role will be helping define, improve upon and implement our global IP strategy. This will cover hard and soft IP assets and defining our approach to open source software. This will include ensuring we have in place required protection for our brand in the US and helping ensure our IP strategy is aligned to our international business strategy so we are prepared for international expansion. You will be responsible for ensuring we continue to protect any new intellectual property assets as they are designed and created. You will be expected to ensure continuous improvement of how we handle IP infringements and phishing issues and define a strategic approach for handling these in an efficient way that maximises automation. You will also collaborate with product and commercial and legal/regulatory advisory teams to deliver on new product development and work with the wider Legal team to ensure we optimise our legal operational processes to ensure we can deliver efficiency and move quickly safely as the business scales. This role will report to the Legal Director, Commercial Contracts in the UK. You will actively support them in building a world-class and scalable, high performing Legal team that is capable of facing a range of legal issues at all levels. This role will be Level 3 on our Framework. This role can be based in London or Cardiff (London preferred). You should apply if: You are a UK qualified (or equivalent) solicitor with at least 2 years PQE having practiced in commercial, technology and IP law. Ideally you will also have good data privacy knowledge with exposure to working on cross-border issues . You will be comfortable working directly with and alongside business teams, in a business partnering environment. You can act autonomously and triage a heavy workflow, setting appropriate priorities with clients and delivering results efficiently. You will be happy in designing and delivering training directly to business teams.  You have first-class drafting, negotiation and communication skills, combined with strong analytical skills, good business and commercial judgement, and an ability to sensibly assess risk. You will have the a bility to structure, draft and negotiate a high volume and broad range of contracts and had significant experience handling a wide range of commercial contracts, particularly outsourcing (to financial services firms), technology services & licensing. You will be adept at drafting and negotiating IP indemnity provisions You will have good knowledge of soft IP (copyright and trademark and brand issues), as well as exposure to hard IP (patents). You will be able to develop and execute an IP strategy Ideally  you will have worked in-house or on secondment previously, but we will accept applications from private practice lawyers coming out of an IPT team. You are happy handling the widest range of legal issues that come up in a start-up environment, even if outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost-effective way. You feel happy working independently and as a tea You are comfortable working in a fast-paced business and with ambiguity, effortlessly handling volume, detail and complexity, but working and communicating with simplicity.  You’re passionate about technology and in particular financial technology, and what we are doing here at Monzo excites you! You think that banking in the UK needs to fundamentally change and you want to be at the forefront of that revolution. You are excited about the prospect of helping build Monzo in the UK and are happy to contribute to the growth of the wider business.  
Monzo London, United Kingdom
Aug 06, 2019
We’re looking for a legal counsel to be a business partner to all our business teams dealing with our people and customers (the People Collective and Customer Operations Collective). We’re the UK’s fastest-growing bank In the UK we’re an established brand with over 2 million customers and over 1,000 staff. More than 40,000 people open an account each week, making us the fastest-growing bank in the UK. We are backed by  some of the world’s top VCs. Our bank account is a fully-featured mobile checking account. We’ve won awards for our customer service and product offerings, and our customers rate us highly with a Net Promoter Score of ~80.  We’re now expanding our offering of products to customers in the UK.  Your responsibilities:  Day-to-day you will business partner with our People Collective and Customer Operations Collective. You will take the lead and advise on a wide range of legal issues that arise from working for a business with over 2 million customers and over 1,000 staff.  You will also work with the wider Legal team to ensure we optimise our legal operational processes to ensure we can deliver efficiency and move quickly safely as the business scales. This role will report to the Legal Director, Commercial Contracts in the UK. You will actively support the Legal Director, Commercial Contract s in building a world-class and scalable, high performing Legal team that is capable of facing a range of legal issues at all levels. This role will be Level 3 on our Framework. This role can be based in London or Cardiff (London preferred). You should apply if: You are a UK qualified (or equivalent) solicitor with at least 2 years PQE having practiced in employment law. Ideally you will also have good data privacy knowledge and some contentious experience (e.g. a seat in litigation, employment disputes etc.). You will be comfortable working directly with and alongside business teams, in a business partnering environment. You can act autonomously and triage a heavy workflow, setting appropriate priorities with clients and delivering results efficiently. You will be happy in designing and delivering training directly to business teams.  You have first-class drafting, negotiation and communication skills, combined with strong analytical skills, good business and commercial judgement, and an ability to sensibly assess risk. Ideally  you will have worked in-house or on secondment previously, but we will accept applications from private practice lawyers coming out of an employment law team. You are happy handling the widest range of legal issues that come up in a start-up environment, even if outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost-effective way. You feel happy working independently and as a team. You are comfortable working in a fast-paced business and with ambiguity, effortlessly handling volume, detail and complexity, but working and communicating with simplicity.  You’re passionate about technology and in particular financial technology, and what we are doing here at Monzo excites you! You think that banking in the UK needs to fundamentally change and you want to be at the forefront of that revolution. You are excited about the prospect of helping build Monzo in the UK and are happy to contribute to the growth of the wider business.
Monzo London, United Kingdom
Aug 03, 2019
At Monzo, we're building the best bank account in the world: fair, transparent and a pleasure to use. Monzo’s mission is to make money work for everyone, and this is especially important to us when our customers need help with their Monzo lending products, or may be struggling to repay what they’ve borrowed.   Monzo customers are already getting great outcomes from our existing lending products, but as we grow and diversify our products we’ll need to evolve our lending operations function into something capable of providing this exceptional service at scale. We're looking for a Collections Process Manager to help us do this. You’ll be ensuring that as we scale, we are fully in control and can evidence that we’re providing our customers with an amazing service. Your role will include: Helping to ensure all of our customers get a consistent service. You’ll do this across the whole of lending operations, which includes collections, recoveries, helping customers in financial difficulties, and other lending-related workstreams such as credit file disputes. Ensuring all processes are documented to a high standard and up to date, we’re testing they work as expected and we have sufficient oversight of how they’re performing (inc QA, MI). Creating and running the governance structures along with all members of the team to maintain a good oversight and understanding of our priorities. Proposing and seeking the support needed to improve and automate processes to minimise risk without degrading service/efficiency. Building out our controls, assessing their effectiveness and prioritising new controls. Working with data analysts and engineers to ensure we’re tracking the right things, and making progress. Calmly managing incidents: sometimes things might go wrong and you’ll organise and coordinate our response. You should apply if:   You have significant lending operations experience, particularly in collections. You don’t rely on top-down direction. You should have a track record of thinking from first principles, taking ownership and working autonomously. You’re as comfortable working one-on-one as you are communicating with large groups. You have a good understanding of UK laws and regulation around credit including CONC, CCA and SYSC. You’re very hands-on and tackle problems when you spot them. You're highly analytical and use data to effectively drive decisions. You’re highly organised and a proven multitasker and effortlessly switch between all the tasks on your plate. What we’re building at Monzo excites you! Our vision of ‘making money work for everyone’ is dependent on the dedication of every Monzo employee to putting customers first. We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where everyone can be themselves and succeed. So, if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time, we’ll facilitate this wherever we can – whether to help you meet other commitments, or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from under-represented demographics. Logistics: The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in Moorgate, London. We offer a competitive salary dependent on skills and experience, plus stock options and other benefits. Your answers to the application questions below are really important to us, so please take your time on these. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ).
Monzo London, United Kingdom
Aug 03, 2019
At Monzo we’re aiming to build the best current account in the world. We are always keen to hear from capable, creative engineers who want to help us accomplish that goal. As we build and scale our platform we would like to hear from people who have experience and a passion for these types of challenges! Engineers at Monzo have a variety of different backgrounds We have several non-graduates; only some of us studied Computer Science; one of the team has a degree in Marketing; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk to you. We encourage an open and transparent working environment You can get involved in any aspect of the business you are interested in and, following Stripe’s example, all emails in the company are visible in an email archive. We regularly run hackathons in which people build things on our third party API and we contribute to open source software as much as possible. We’ve also made our product roadmap public and give sneak peeks of features in our community forum . Our blog is a good place to learn even more about what we do! Monzo works in project-based sprints in small, interdisciplinary teams We have around 130 engineers (around 15 web-focused) out of over 800 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an engineer here you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so you’ll learn heaps about everything from how banks work to effective communication The People Engineering team Monzo are experiencing rapid growth and we are looking for someone to join us and work on ways to make that growth easy. For some context, our teams will grow from 600 to 1440 Monzonauts throughout this year! You will work with the engineers in the People team to build tooling that empowers our People people - what you build will have a multiplier effect on how well everyone is supported 🙌 We're looking for someone who has a depth of knowledge of front-end technologies, and who will lead the vision and architecture for the web tools we're building, complimenting the rest of the teams' full-stack and backend expertise. We're building an industry leading People Platform to support our staff in a delightful way and to accommodate rapid growth across multiple countries.You'll be creating efficiencies that will have an effect all over Monzo and will be responsible for working on real world scaling problems as we make money work for everyone. At Monzo you will get to work with a lot of exciting new technology.  We rely heavily on the following tools and technologies: React for internal web dashboards Greenhouse, Solium Shareworks, Peakon, Lattice, HiBob and other third party APIs Go to write our application code (there’s an excellent interactive Go tutorial here ) Cassandra for most persistent data storage Kafka for our asynchronous message queue Kubernetes and Docker to schedule and run our services ( Oliver , our Head of Engineering, gave a great talk at KubeCon on how we use these technologies) - in this role, you'll be using abstractions that are built on top of these technologies You should apply if: the work we’re doing sounds exciting! you want to be involved in building tools that enable Monzo to scale with ease you’re keen to learn more about new technologies and take a pragmatic approach to solving problems you’re comfortable working in a team that deals with ambiguity you have interacted with APIs, written end-to-end testing and consider performance, accessibility and security when building web applications you have developed modern component-oriented JavaScript applications using frameworks and libraries. Some of the technologies we use are React, Flow, Apollo, Jest, and Cypress Logistics Our main office is near Moorgate in London, though you have the opportunity to work remotely as long as you can spend around 20% of your time in London. We can help you relocate to London and we can sponsor visas! We offer competitive salaries based on your level on our engineering progression framework , which for this position could be anywhere between £50,000 - £100,000 per year, plus stock options. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process typically consists of: an initial phone screen a take-home code test (other options are available if this doesn't work for you for whatever reason) with a call to review your solution an on-site interview (varies by role and seniority, but we may invite you to a technical interview, product/design-centric session, and possibly an engineering leadership interview) We understand that everyone's situation is different, that you may be able to dedicate more or less time to this process, or have other restrictions. If any of our process is challenging for you and you'd like us to offer an alternative please let us know. We're committed to finding the right people, and don't want anyone to be excluded because of circumstances. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ).
Monzo Los Angeles, CA, USA
Aug 02, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We’re about to launch in the US , and we’re looking for world class Android | iOS engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first US-based engineering hires you will have a rare and exciting opportunity to shape the product, the launch, and the team we hire. At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for Android engineers. Our app is almost 100% Kotlin, built using MVVM (Model View ViewModel). We've started to use Coordinators to help use re-use screens where we can. Our app is modularised by product feature. We use RxJava heavily, Retrofit and Moshi for API calls and Dagger for dependency injection. We use Realm and Room for persistence, and Repositories for interacting with them. We use GitHub Pull Requests to do code reviews, and write unit tests for our Presenters, ViewModels and any other classes which contain logic. We Espresso for UI tests, which we run on Firebase Test Lab via CircleCI. We wrote about  building Monzo Chat on Android , which goes into detail on some of these elements. What we're looking for We're looking for Senior iOS engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output. You should apply if: The work we’re doing sounds exciting! You want to build a product that millions of people use every day You’re comfortable and thrive working in a team that deals with ambiguity every day Are great at explaining complicated technical concepts clearly Have an understanding of the principles of computer science You care deeply about solving customer problems and needs, by building delightful customer experiences Bonus points for (but not essential): Familiarity with other mobile platforms, or other programming languages Contributing to open source projects To be eligible for this role, you need to have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Aug 02, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We have just launched in the US , and we’re looking for exceptional Backend Engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first engineering hires in the US you will have a rare and exciting opportunity to shape a product that will change the face of US banking. At Monzo you'll get to work with a lot of exciting new technology. We rely heavily on the following tools and technologies: Go  to write our application code (there’s an excellent interactive Go tutorial  here ) Cassandra  for most persistent data storage Kafka  for our asynchronous message queue Envoy Proxy  for RPC Kubernetes  and  Docker  to schedule and run our services ( Oliver ,our Head of Engineering, gave a great  talk  at KubeCon on how we use these technologies) AWS  for most of our infrastructure React  for internal web dashboards We also have two physical datacenter sites with actual cables to connect to various third parties You should apply if: the work we’re doing sounds exciting! you want to be involved in building a product that millions of people will use every day you’ve worked in a tech startup before and thrive in an highly ambitious and ambiguous environment you’re interested in distributed systems and writing resilient software you have some experience with strongly-typed languages (Go,Java, C, Scala etc.) you're interested in the inner workings of US payments systems OR solving customer problems and needs through building the backend of customer-facing features Please only apply if you have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.
Monzo Los Angeles, CA, USA
Aug 02, 2019
Location: Los Angeles Monzo is a bank that lives on your phone. Our mission is to  make money work for everyone : to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK. Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We  default to transparency  both internally and externally, and we involve our  community  in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives. We’re about to launch in the US , and we’re looking for world class Android | iOS engineers to join us. We have big ambitions in the US and the team will grow very quickly, but we’re just getting started and you will be joining at a formative time. As one of our first US-based engineering hires you will have a rare and exciting opportunity to shape the product, the launch, and the team we hire. At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for iOS engineers. Our app is 100% Swift, built using a Model, View, View-Model architecture (MVVM). We use Coordinators to ensure we can re-use screens wherever possible, and avoid tightly coupling one screen to another. We make heavy use of protocols and extensions throughout our app. Our networking stack is built upon Alamofire, using a generic interface to easily de-serialise objects of a certain type, and we mirror our backend micro-service architecture by building individual services to house our API logic. We persist objects using Realm when we need to. Our testing stack comprises of unit tests for business logic, stubbed API tests for pseudo-integration tests, snapshot tests for UI, and KIF for testing user input and sequencing. We've published some talks and blog posts about how we work: Working with backend services on iOS Pushing Protocols to their Limits The Release Mindset (how we release our apps) What we're looking for We're looking for Senior iOS engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output. You should apply if: The work we’re doing sounds exciting! You want to build a product that millions of people use every day You’re comfortable and thrive working in a team that deals with ambiguity every day Are great at explaining complicated technical concepts clearly Have an understanding of the principles of computer science You care deeply about solving customer problems and needs, by building delightful customer experiences Bonus points for (but not essential): Familiarity with other mobile platforms, or other programming languages Contributing to open source projects To be eligible for this role, you need to have permission to work in the United States. You will also be required to travel to the UK for training and on-boarding.