Klarna

  • Stockholm, Sweden
Klarna Columbus, United States
Oct 21, 2019
Team lead - Customer Service Columbus, United StatesService CenterApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! We are currently looking to grow our Global Service teams to satisfy the company’s ever increasing need for high quality service. What you will do As a team lead at Klarnas Customer Service you will be in charge of a team of agents. You will help the team to develop as well as make sure your team is performing as expected. Acting as the extended arm to your agents, you will also be involved in the development of the Customer Service team and process together with the other team leads and the rest of management.  Who you are - Klarna is looking for ambitious people with significant drive!- You should be passionate about your job and enjoy a fast paced international working environment.- You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results!- At Klarna we embrace change, you should dare to challenge the status quo and be persistent.- You should always strive to make improvements and have passion to serve as an ambassador for our brand. You should - Have negotiation and conflict resolution skills- Be able to work proficiency and have communication skills in verbal and written English- Have extensive leadership qualities- Work proactively and be engaged with suggestions for improvement areas at all time Location  Columbus, Ohio, USA Language  English Please apply as soon as possible since selection and interviews are held continuously.  Apply for this job
Klarna Stockholm, Sweden
Oct 20, 2019
Nollmissionsgeneral Stockholm, SwedenService CenterApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Who you are We are looking for a person with broad knowledge within customer service and project management. You are completely and utterly customer obsessed, constantly thinking on how you can improve the consumer experience and how to better understand and incorporate their feedback. You are used to working with multiple stakeholders, documenting and pushing your agenda. You see problems as opportunities and take the initiative to make changes and improvements. You are passionate about your job and enjoy a high paced international environment. You will play a crucial role in taking Klarna to the next level and enable us to reach our goal of having 100% happy customers. What you will do Nollmissionen is an initiative that was launched early 2019, where we aim to have 100% happy customers. You as Nollmissionsgeneral will play a huge role in helping us get there. And it is not going to be easy. You are going to be part of our Service Center organisation and working closely with both product and communications. You will regularly present your results to members of our management team. You will analyse our internal and external complaints from customers, and make sure we are taking action and driving change. You will also play a big part in influencing the rest of the organisation of what it really means to be customer obsessed and ensuring we always take decisions that will benefit our customers.    We promise you a flat organisation, challenging problems and collaboration with many brilliant colleagues. You will work both independently and in a team, and you will get different assignments around Klarna. If this sounds like you, you might be the superstar we are looking for. You should have Working proficiency with Swedish and English Applicable work experience from customer service and project management  A self driven and problem solving attitude Used to working with multiple stakeholders Apply for this job
Klarna New York, United States
Oct 19, 2019
Email & Mobile Marketing Associate New York, United StatesMarketingApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  We are looking for someone who can manage the Klarna US Shopping email and nurture marketing plans.We are dedicated and enthusiastic professionals who love being part of the growth journey of one of the most exciting and fastest growing companies in payments and retail right now. You will Develop the US Consumer Shopping email marketing program Determine the right content to the right segments at the right times Manage the consumer email newsletter calendar Organize email marketing planning with the product, brand, and sales teams Build and deploy emails Work with the marketing automation specialist to automate flows and dynamically personalize the user experience Who you are Be passionate about your job and enjoy a fast-paced working environment. You are customer obsessed, proactive by nature, can move between high strategy and small details, relish problem-solving, want the ability to think creatively and love the satisfaction of awesome execution. You love to challenge the status quo, can quickly adapt to change and have the ability to prioritize your work. You like working in a team and while you let others shine, you know what it takes for the teams to deliver.  Proven abilities to plan and execute on multiple projects simultaneously. Experience developing an email marketing A/B/n testing plan Proficient in Microsoft Excel or Google Sheets Pristine communication skills across teams and projects Apply for this job
Klarna Germany, Munich
Oct 19, 2019
Service Specialist (m/w/d) Merchant Success Munich, GermanyService CenterApply for this job Who we are Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Our Merchant Service team plays an integral role on this rocket ship ride by working closely with Commercial and Service Center to support operations to drive customer success and ensure a Smoooth user experience. To fuel our continued growth and hold the ship together, we are now looking for a Service Specialist based out of our Munich office to join our Merchant Success team. What you will be doing Provide excellent service to Klarna’s key merchants by handling cases with highefficiency and with end-to-end ownership. Work in close collaboration with Klarna’s Commercial teams in order to keep updated on all matters concerning our key merchants. Be involved as a stakeholder in integration and onboarding projects towards our merchants. Be a go-to person for internal stakeholders when required for questions about Klarna’s key merchants. Support and deliver on internal data-analysis and reporting using backend admin and database management systems. Be a driving force in proactively seek out and deliver general improvements and lead projects. Educate Klarna’s key merchants in how Klarna’s processes works, and how to use our systems and tools. Collaborate closely with Commercial, Service Center operations, Risk, and Product organizations to develop and optimize technical, process-based, and operations solutions which drive customer success, client and consumer satisfaction, cost reduction, and revenue growth for our key clients and Klarna. Who you are Success in this role means being an excellent problem solver with a sense of ownership and attention to detail. You have a technical and analytical mindset, and take pride in knowing your domain through and through, as well as being curious of those associated. You are critical, comfortable with complexity and can navigate unclear situations in a calm and confident manner. You have customer service experience and you feel comfortable with account and stakeholder management. You enjoy solving tricky problems with attention to detail. You have a strong sense of team and working with others in a humble, open and direct, and respectful manner. You also possess a strong sense of self, are self confident and driven, and can push solutions for our clients. You have great communication skills in English and German - both written and spoken. We offer you an international working environment filled with smart and ambitious colleagues. You will be part of a fast-changing company recognized by growth, innovativeness and development, with various opportunities for personal development and professional career. Preferred Qualifications ● Strong interest in web technology, fintechs and e-commerce. ● Experience with Customer Success. ● Possessing knowledge of the e-commerce system landscape (i.e. Magento, Shopify, API integrations) will be a strong plus.Apply for this job
Klarna Berlin, Germany
Oct 19, 2019
Service Specialist (m/w/d) People Support Berlin, GermanyService CenterApply for this job Klarna Group Klarnas Ziel ist klar definiert: Wir wollen das Online-Shopping so smoooth wie möglich machen. Das schaffen wir, indem wir intelligente Zahlungslösungen entwickeln, die das Einkaufen vereinfachen. Klarna wurde 2005 gegründet und ist heute eines der am schnellsten wachsenden Tech-Unternehmen Europas. Im Jahr 2014 erfolgte der Zusammenschluss mit SOFORT und damit die Gründung der Klarna Group, Europas führenden Anbieter alternativer Zahlungslösungen. Heute gehören neben SOFORT auch starke Brands wie BillPay und Wavy dazu. Die Klarna Group beschäftigt weltweit insgesamt mehr als 1.800 Mitarbeiter und ist in 14 Märkten aktiv. Über 60 Millionen Online-Shopper nutzen unsere Services und wir arbeiten mit 70.000 Händlern zusammen. Mit Sequoia Capital, Visa und Permira hat Klarna zusätzlich starke Investoren an Bord. Um unsere Erfolgsgeschichte weiter fortzuführen, suchen wir zum nächstmöglichen Zeitpunkt Verstärkung für unser People Support Team.Bist du serviceorientiert, interessiert an HR und hast Spaß an der täglichen Zusammenarbeit mit Kollegen und Leitern aus der kompletten Organisation? Die professionelle Kommunikation auf Deutsch und Englisch fällt dir leicht und Du bist gerne Teil eines dynamischen und internationalen Teams? Dann bist Du bei uns genau richtig! Idealerweise hast Du bereits erste Erfahrung im Personalwesen und/oder als Kundenbetreuer/in in einem internationalen Unternehmen gesammelt. Trifft nicht 100%ig zu? Auch als Quereinsteiger bist Du bei uns herzlich willkommen! Diese Aufgaben warten auf Dich: Entgegennahme, Klärung und Bearbeitung von diversen Anfragen aus der Organisation im Bezug auf Personalwesen und Organisationsstruktur, dazu gehört unter anderem:  die Erstellung von Zwischen- und Abschlusszeugnissen die Erstellung von Arbeits- und Änderungsverträgen die Erfassung von Abwesenheiten sowie Prüfung von Gehaltsabrechnungen die Anlage und Pflege unserer Personaldaten und -akten sowie Organisationsstruktur die Mitarbeit in Projekten zur Prozessoptimierung die Zusammenarbeit mit unseren Kollegen in Schweden Das solltest Du mitbringen: Selbstständig, kontaktfreudig, teamfähig und absolut vertrauenswürdig Offen und kommunikativ, hast Spaß am Umgang mit Menschen und bringst eine ausgeprägte Serviceorientierung mit sowie eine sehr gute mündliche und schriftliche Ausdrucksweise Erfahren im Umgang mit MS Office (Excel, PowerPoint, Word) sowie GSuite (Gmail, Google Sheets, etc.) Hohe Auffassungsgabe sowie die Fähigkeit, schnelle und lösungsorientierte Entscheidungen zu treffen Strukturiert, genau und sprichst fließend Deutsch und Englisch, weitere Sprachkenntnisse (z.B. Niederländisch, Spanisch, Finnisch) von Vorteil Erfahrung mit Jira, Salesforce und SAGE von Vorteil Erste Erfahrung im Personalwesen und in der Bearbeitung von Kundenanfragen von Vorteil Und das bieten wir Dir: Die Mitarbeit in einem internationalen, wachstumsstarken Fin-Tech-Unternehmen Ein abwechslungsreiches und dynamisches Arbeitsumfeld Eine intensive Einarbeitungsphase, regelmäßige Schulungen und Trainings Flexible Strukturen, kurze Entscheidungswege und flache Hierarchien Planungssicherheit durch geregelte Arbeitszeiten Eine betriebliche Altersvorsorge mit Arbeitgeberzuschuss Ein cooles, zentral gelegenes Büro mit guter Erreichbarkeit Modernste Büro- und IT-Ausstattung Außergewöhnliche Team-Events, kostenlose Getränke, Obst, Snacks, Sport- und Gesundheitsangebote sowie regelmäßige Highlights wie z.B. unsere "Friday-Fika" Interesse? Dann freuen wir uns über Deine aussagekräftige Bewerbung inkl. Anschreiben, Lebenslauf und Zeugnissen unter Angabe Deiner Gehaltsvorstellung und frühestem Eintrittstermin über unser Online-Portal. Apply for this job
Klarna Berlin, Germany
Oct 19, 2019
Junior/Senior Service Agent (m/w/d) Payments Berlin, GermanyService CenterApply for this job Klarna Group  Klarnas Ziel ist klar definiert: Wir wollen das Online-Shopping so smoooth wie möglich machen. Das schaffen wir, indem wir intelligente Zahlungslösungen entwickeln, die das Einkaufen vereinfachen. Klarna wurde 2005 gegründet und ist heute eines der am schnellsten wachsenden Tech-Unternehmen Europas. Im Jahr 2014 erfolgte der Zusammenschluss mit SOFORT und damit die Gründung der Klarna Group, Europas führenden Anbieter alternativer Zahlungslösungen. Heute gehören neben SOFORT auch starke Brands wie BillPay und Wavy dazu. Die Klarna Group beschäftigt weltweit insgesamt mehr als 1.800 Mitarbeiter und ist in 14 Märkten aktiv. Über 60 Millionen Online-Shopper nutzen unsere Services und wir arbeiten mit 70.000 Händlern zusammen. Mit Sequoia Capital, Visa und Permira hat Klarna zusätzlich starke Investoren an Bord. Um unsere Erfolgsgeschichte weiter fortzuführen, suchen wir zum nächstmöglichen Zeitpunkt Verstärkung für unser Service Center Team. Bist du serviceorientiert und hast Spaß an der Zusammenarbeit mit Kunden? Die Kommunikation auf Deutsch und Englisch fällt dir leicht und Du bist gerne Teil eines dynamischen und internationalen Teams? Dann bist Du bei uns genau richtig! Idealerweise hast Du bereits erste Erfahrung als Kundenservice-Mitarbeiter/in, Call Center Agent/in, Customer Service Agent/in oder Kundenbetreuer/in. Du hast noch keine Berufserfahrung? Auch als Quereinsteiger und Berufsanfänger bist Du herzlich willkommen! Diese Aufgaben warten auf Dich: EDV-gestützte Zuordnung und Erstattung von Zahlungen Entgegennahme, Klärung und Bearbeitung von Kundenanfragen zu Zahlungsthemen EDV-gestützte Bearbeitung von Transaktionen (Umbuchungen, Stornierungen etc.) Erstellung und Bearbeitung von Reports Freigabe von Rückerstattungen Unterstützung bei der schriftlichen und telefonischen Betreuung unserer Online-Händler Das solltest Du mitbringen: Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation Erste Erfahrung im Kundenservice oder in der Bearbeitung von Kundenanfragen Erfahrung in der Buchhaltung oder in der Bearbeitung von Rechnungen/Transaktionen von Vorteil Eine ausgeprägte Serviceorientierung sowie eine sehr gute mündliche und schriftliche Ausdrucksweise Hohe Auffassungsgabe sowie ein gutes Zahlenverständnis Gute Deutsch- und Englischkenntnisse, weitere Sprachkenntnisse (z.B. Französisch und/oder Niederländisch) von Vorteil Und das bieten wir Dir: Festanstellung und übertarifliche Bezahlung Die Mitarbeit in einem internationalen, wachstumsstarken Fin-Tech-Unternehmen Ein abwechslungsreiches und dynamisches Arbeitsumfeld Eine intensive Einarbeitungsphase, regelmäßige Schulungen und Trainings Flexible Strukturen, kurze Entscheidungswege und flache Hierarchien Planungssicherheit durch geregelte Öffnungszeiten, werktags von 8-18 Uhr, flexible Einteilung möglich Eine betriebliche Altersvorsorge mit Arbeitgeberzuschuss Ein modernes, zentral gelegenes Büro in Berlin Mitte mit guter Erreichbarkeit via S-Bahn, U-Bahn und Tram Modernste Büro- und IT-Ausstattung Außergewöhnliche Team-Events, kostenlose Getränke, Obst, Snacks, Sport- und Gesundheitsangebote sowie regelmäßige Highlights wie z.B. unsere "Friday-Fika" Interesse?  Dann freuen wir uns über Deine aussagekräftige Bewerbung inkl. Anschreiben, Lebenslauf und Zeugnissen unter Angabe Deiner Gehaltsvorstellung und frühestem Eintrittstermin über unser Online-Portal Apply for this job
Klarna Columbus, United States
Oct 18, 2019
Senior Analyst (Fraud) Columbus, United StatesAnalyticsApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Analytics is no exception! We are currently looking to grow our Analytics teams to satisfy the company’s ever increasing need for complex problem solving and data driven decision making. What you will do Analytics at Klarna is divided into several teams with their unique responsibilities. One of these teams is our Fraud Analytics Team, which focuses on the continuous improvement of our fraud real-time decisioning for every transaction processed by Klarna. E-Commerce is changing quickly and so do the patterns of fraud. Our Analysts aim to identify these patterns with the help of manual and automated tools to protect our business, merchants and consumers from any fraud related losses and risks. Use statistical analysis tools and techniques to develop automated fraud detection and real-time decisioning strategies. Collaborate with Data Scientists to build and implement fraud pattern models. Work with other teams across the business (particularly Engineering, Product and Commercial) to devise robust fraud strategies for new products and markets. Create, test and monitor new fraud tools and strategies from scratch. Work on proof of concepts involving new technologies and proactively seek out vendor and internal solutions to fraud problems. Ensure metrics and strategies are fit for purpose in terms of the current fraud environment and emerging threats. Work closely with the investigations team to understand threats and develop mitigations. Communicate and involve stakeholders to respond to any fraud related incidents as the first touchpoint for Legal, Finance, Engineering, Data Science and other partners Act as a trainer and consultant for our internal and external stakeholders. Who you are Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. We have roles fit for either someone starting their career or ready to lead teams as a senior manager. You should have A degree from a university in a numerate subject (e.g. Economics, Science, Engineering, Mathematics) Exceptional analytical thinking abilities, decision making and problem solving skills. Strong proficiency in SQL with the ability to analyze large quantities of data using statistical analysis tools such as Python or R. Experience in the entire Analytics lifecycle, from requirements gathering, data extraction, manipulation and analysis to sharing insights and advising on decision making Excellent track record in optimizing business performance and identifying gaps in business strategy, with a focus on financial services, ideally fraud. Working proficiency and communication skills in verbal and written English Fantastic stakeholder management skills. Passion for learning about Fraud You might also have Experience​ ​of​ ​decision​ ​systems,​ ​including​ ​rule/strategy​ ​implementation​ ​and testing​ ​is​ ​preferred Fraud experience - knowledge of external fraud data sources and use cases to prevent fraud Preferably an understanding for how to perform data extraction and manipulation in multiple programming languages is a plus (MatLab, Java, C# etc…) Apply for this job
Klarna Stockholm, Sweden
Oct 18, 2019
UX Researcher Stockholm, SwedenDesignApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  We are currently looking for a talented UX researcher in Stockholm to make customer-centric design for our merchants come true and boost our products and touchpoints in the merchant acquisition domain. Your opportunity User Experience Researchers work to drive product development and UX design based on user feedback. As part of the domain in Klarna focusing on finding, attracting and winning small-medium-enterprises in all of our core markets, you will have the unique opportunity to raise awareness on merchant needs in Klarna and fully integrate UX research in the development process of all our merchant touchpoints, with a focus on Klarna.com .  What you will do Proactively drive user centric design in any digital touchpoints we build for our merchants in all markets. Focus on US Build up research infrastructure for the domain. Organize user research with merchants in different markets to validate and get insights on new concepts and ideas. Be the go-to person for the domain for questions and advice on research, qualitative and quantitative methods, customer understanding, and feedback loops.  Conduct, analyse, document, and act upon qualitative and quantitative research together with product managers, and designers. Play an active role in UX design.  Deepen the merchant types we work with to foster empathy, create real customer understanding, and guide development Advocate research findings to diverse audiences through written reports and oral presentations. Who you are: You are passionate about understanding your customer and you will implement that understanding into our products and services. Self driven with effective organisational, interpersonal, communication, negotiation and collaboration skills. A degree in either Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Data Science or a related field, or equivalent practical experience. Minimum 2-3 years of work experience in an applied research setting. Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase. We see it as a plus if you have experience in quantitative data analysis, speak Swedish, or bring in E-commerce and financial experience. Send over a CV in English. We recommend you submit your application as soon as possible as selection and interviews are held continually.Apply for this job
Klarna Columbus, United States
Oct 18, 2019
Accountant Columbus, United StatesAccountingApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Accounting and Finance at Klarna consists of highly driven people with a combination of analytical skills and a great team spirit! In particular, the team strives for leading-edge financial reporting, using state-of-the art tech. As part of an Accounting team you will: Assist in month end close process and year end audit Streamline reconciliations of GL and bank Be working cross functionally with Sweden and Customer Service in the US to solve merchant and consumer issues Identify and correct gaps in procedure Manage reporting for different data sets around payments and fees Managing AR for merchants and affiliates Who you are: Bachelors Degree in accounting, finance, or related field 0-2 years of relevant experience with a startup type mentality Organized self-starter and able to work independently Experience with SAP/Concur/Basware-AP is a plus CPA is a plus Established communication skills and customer service understanding Previous experience with third party collections nice to have but not required Strong attention to detail Apply for this job
Klarna Stockholm, Sweden
Oct 18, 2019
Recruiter for Service Center Stockholm, SwedenService CenterApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  We are looking for a driven and experienced Recruiter for Klarna’s in-house Service Center. In the role you will handle lots of challenging assignments, including:  - Screening CVs for open positions.- Interviewing and evaluating candidates.- Matching suitable candidates to current openings.- Stakeholder management.- Administrative tasks around recruitment. To be successful in the role:  - You have excellent English communication skills.- You have gathered first experiences in the recruitment industry.- You have experience of end-to-end recruitment; screening, interviewing, closing etc. - You are self-driven and result oriented.- You are a good judge of character.- You are known for your positive and flexible nature.- You know how to handle high volumes.- You are good at structuring and prioritising your work.- You have great communication and networking skills.- You’re comfortable owning the relationship with hiring managers.- You care deeply about providing a fantastic candidate experience for everyone. Please submit your CV and cover letter in English. We recommend you to apply as soon as possible as selection and interviews are held continuously.  Location: Ringvägen Stockholm. We're not able to offer relocation support for this position. Apply for this job
Klarna Stockholm, Sweden
Oct 17, 2019
Service Specialist (Fraud Loss Recovery) Stockholm, SwedenService CenterApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  In Klarna the Fraud Loss recovery team’s job is to investigate and proactively minimize the criminal behaviours that Klarna, our consumers and our merchants potentially are facing. We do so, not only by analyzing data and research suspicious and confirmed fraudulent transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both reducing fraud online and prevent fraud from being committed, and want to make sure that each and every errand and trend is reduced and resolved. Your chance to outsmart some bad guys The Fraud Loss Recovery team is now looking for a team member to strengthen Klarna’s defence of criminal activities. As a Service Specialist, you will have a role of quality assuring and influence existing and new processes for card fraud, identity theft and other emerging trends. Tasks include research of criminal behaviour, root cause analysis of incoming errands and decision making on potential findings. You will also have a role of producing required documentation in line with criminal activities, set business requirements and perform controls.  You should get in touch with us if you: - Are a solution oriented and street smart person with an interest in risk, law proceedings and e-commerce.- Always put great emphasis on quality, details and enjoy a structured way of working.- Are accurate, a true team player and thrive when working in a highly challenging environment.- Have a technical interest and are used to communicating with people cross-functional To succeed in the role you need to have: - A strong ability to process large sets of information and detect anomalies.- German language competence is a merit.- Great networking skills and the ability to take initiatives.- A strong drive and ability to work in a highly dynamic workplace. We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden’s fastest growing companies, you will play an important role in taking Klarna to the next level.  Location Stockholm, Sweden (no relocation or visa support provided for this position) Please submit your CV and cover letter in English. We recommend to apply as soon as possible as selection and interviews are held continuously.Apply for this job
Klarna New York, United States
Oct 17, 2019
Senior CRM Marketing Manager New York, United StatesMarketingApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  We are looking for someone who can help develop and implement a CRM and marketing automation program in the United States. We are dedicated and enthusiastic professionals who love being part of the growth journey of one of the most exciting and fastest growing companies in payments and retail right now.  You will Manage cross-channel marketing automation flows using multiple MarTech and AdTech systems Be a subject matter expert on the Klarna consumer journey to develop the best marketing experiences for Klarna users Develop automated personalization to match the right content to the right user at the right time Strategize ways marketing automation can increase all KPIs, including acquisition, in-app engagement, nurture, retention, and loyalty Partner with the product and brand teams to ensure the Klarna brand and product developments are prioritized Partner with the US sales team to track long term revenue metrics Assemble and analyze reports to find optimization insights, and report insights to the wider marketing, product, brand, and sales teams Support and contribute to the overall US Shopping consumer marketing strategy and wider marketing organizational campaigns Who you are Be passionate about your job and enjoy a fast-paced working environment. You are customer obsessed, proactive by nature, can move between high strategy and small details, relish problem-solving, want the ability to think creatively and love the satisfaction of awesome execution. Rigorous analytical, growth, and A/B/n testing mindset You love to challenge the status quo, can quickly adapt to change and have the ability to prioritize your work. You like working in a team and while you let others shine, you know what it takes for the teams to deliver.  Proven abilities to plan and execute on multiple projects simultaneously. Working knowledge about the relationship between advertising, email, mobile, content management systems, and other related items Proficient SQL skills Previous experience with marketing automation systems Experience with APIs and webhooks Apply for this job
Klarna Stockholm, Sweden
Oct 16, 2019
Junior Service Specialist - Talent Acquisition Services Stockholm, SwedenService CenterApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Are you a service minded “doer”, a person with an eye for detail and dream about becoming a Recruiter?  Great, then this is the right position for you! Insourced Operation Services is right at the heart of the internal service at Klarna and we help with various tasks within different departments.  For this role, within the TA Services team, our Mission is to deliver a reliant service for TA, PO/PSG and perform fast and high efficient administrative tasks to support Klarna's recruitment overall. Within our service, we are aiming to deliver high quality leads and are also actively doing employer branding to make Klarna the best place to work. Success in this role means making the service work smoothly for the TA organisation and its stakeholders. Embracing change and willingness to work with several tasks at once will make success in this role happen.  Tasks that are performed are among others: - Administer Logic tests to candidates (applicants, Leads and referrals)- Book interviews for candidates- Meet and greet candidates when arriving to the office and help with Logic tests.- Sourcing for new potential candidates- Post job ads on LinkedIn and AMS (arbetsförmedlingen)- Help with finding emails for Leads via Contact out You are a positive, efficient and reliable person who enjoys being part of a fast-paced organisation where the only change is constant. Working towards common goals together with dedicated, social team members makes you tick. You thrive on getting a great deal of responsibility and freedom. You have at least one year of experience from working with service.  We recommend you apply as soon as possible , selection and interviews are held continuously. Location Stockholm Apply for this job
Klarna Berlin, Germany
Oct 15, 2019
Senior Technical Writer Berlin, GermanyEngineeringApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  You’ll be one of the first Technical Writers on the ground here in Berlin and will lay the foundations for excellence in Developer Experience (DX) across the company. Our team works on developers.klarna.com, produces the .NET, Java and PHP SDKs, provides support via developers@klarna.com, owns an interactive debugging tool offered to Klarna's merchants and is responsible for end-to-end excellence in DX. What you will do We work in small highly collaborative Agile and many times distributed teams. You and the Developers Experience team have a clear mission of delivering world-class Developer Experience and maintain ownership of the cultural changes needed to provide an outcome that supports Klarna and our customers. In your capacity as Senior Technical Writer you shall help drive initiatives, cultural shifts, educate your colleagues, provide seed content, consult teams on best practices and help build a flexible system and workflow following DocOps practices.You will advocate for the team and Klarna both internally and externally and are a good communicator, able to work closely with teams in helping them deliver well-documented, quality products. You will be exploring a multitude of products and infrastructure, and will be helping to map and document a consistent view and narrative, as we expose these to the wider developer public. At Klarna we optimise for quality, flow, fast feedback and time to market. To do this we focus on end-to-end ownership, continuous improvement, testing, monitoring and experimentation. We aim for teams that are inclusive, helpful, and have a strong sense of ownership for the things they build. Some of the technologies and platforms you would be working with: Java, PHP, JavaScript, Typescript, .NET, Docker, Jenkins, AWS, Gitbook, Markdown, Bash, Git and the Atlassian suite of products. Who you are You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce great results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. We’re looking for Senior Technical Writers, with experience in creating technical solutions and are up-to-date with current Technical Writing trends that share our passion for building great products using proven engineering practices. We are looking for positive and passionate people who will put teamwork and collaboration above all else. You will need to be comfortable in a rapidly changing environment and able to navigate ambiguity and a high rate of change. You should have BS degree in Computer Science or a related technical field, or equivalent practical experience 2+ Years of experience in a similar positionEnglish speaking and writing skills at a native speaker levelPassion for writing, editing and reviewing coherent, engaging documentationExperience in documenting REST APIs written in Swagger / Open APIExperience with GitExperience in interviewing, interacting with multiple stakeholders and extracting structured information out of complex information and dependencies.Demonstrated ability to digest, dissect and explain complex technical conceptsWillingness to learn new technologies and move between different tech stacksThe drive to proactively seek out information and contribute to ongoing initiativesExperience in leading other Technical Writers You might also have Experience in educating large organizationsExperience in Developer OutreachExperience in building your own solutionsExperience with using command-line toolsExperience with Static Site GeneratorsExperience using a CMSExperience with continuous integration and deployment, especially build pipelines in Jenkins or similar systems RelocationIf you are not based in Berlin we can help! We offer relocation support if you need it. How to applyFollow the instructions on this page. Send over your CV in English and we will get in touch with you. What we offer Competitive salary30 days of annual leave every yearGenerous occupational pension and insurance plansFlexible work scheduleInternational working environment in central BerlinLearning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talksRelocation support This is an excellent opportunity for experienced Technical Writers to join our brand new office in our newly formed location of Berlin, Germany, as we grow and explore more themes in the intersection of end-to-end Product Quality, CI / CD, DocOps, Developer Experience & Outreach. We can offer you an international working environment filled with smart and motivated colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.Apply for this job
Klarna New York, United States
Oct 15, 2019
Senior Content Marketing Manager New York, United StatesMarketingApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Klarna is looking for a Content Strategist to join the Shopping Growth team in the New York City office. You will develop and manage Klarna’s US owned marketing content plan and production for millions of US consumer shoppers. Bringing your best ideas to make the team and the work better every day is a must, as you will co-own the voice of the brand across digital channels with other marketing, brand, and product teams. Above all, your work will influence the way people experience shopping. Responsibilities Understand the brand’s strategy and marketing goals, and work to develop a content strategy that achieves business objectives. Serve as a co-owner of the voice of the brand across digital channels and align content with the larger picture of what we’re delivering for our brand to increase brand awareness and sales. Build long-term content plans and short-term content calendars that will bring awareness, engagement, growth and longevity to the brand. Continually audit web, mobile, email, and social content to ensure it is on brand, on strategy, and working to ensure a valuable customer and prospect experience. Leverage market research, data, trends, SEO strategies and customer insights to create content that supports future growth. Analyze content performance, participate in the development of A/B testing strategies, account metrics, and attribution data to ensure that content delivers real business impact. Lead by example: impress the broader team with your vision, ideas, and craft. Interact with internal and external peers and/or managers to exchange information related to projects. Take responsibility and accountability for the ideation and creative execution of breakthrough work. Qualifications The ability to self-start, wrangle ambiguity and manage time effectively The ability to create comprehensive strategy from overall objective through to content pillars and types of content needed to achieve success Knowledge of content distribution best practices (including proper mediums and cadence) and experience designing content calendars An understanding of content architecture i.e. how content must be classified and structured to be consumed by back end systems and effectively maintained by content managers An ability to connect brand to content tone of voice through guidelines and examples Knowledge of SEO and effective digital inbound strategies to inform content creation Strength collaborating with team members – including remote team members – such as data analysts, designers and other strategists The ability to unearth relevant case studies, data points and consumer insights to strengthen an overall story An editorial eye to help identify relevant topics of interest and the right way to shape content for an audience The ability to create effective briefs and decks to guide content execution Proficient content management system skills related to Wordpress Basic working knowledge of HTML and CSS Apply for this job
Klarna Berlin, Germany
Oct 15, 2019
Senior Product Designer Berlin, GermanyDesignApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking for talented Product Designers to help design the future of online purchasing,  both in Stockholm and Berlin. What you will do Your work will mostly revolve around the design of the next-generation consumer banking experience that gives our customers the freedom of financial empowerment across web and mobile app platforms. You will work closely with a team of talented designers, engineers and product managers while engaging internal stakeholders and customers to define a long-term strategy. The ideal candidate for this role will be able to translate high-level strategy into great designs. Your responsibilities will be to: Take part in building the vision for banking experience for Klarna and empower the team with your expertise in design strategy and implementation Become the right advocate for design in a cross-functional team; transform abstract concepts into meaningful and elegant solutions Sketch out rough interactions and interfaces to help define new features and ideas Conduct user tests in the markets the product will be used to get input and iterate on the designs and concepts you and the team are working on Develop the final look and feel of these products Work closely with engineers throughout the entire product cycle; know when to effectively communicate in order to assure high quality in implementation Work together with the design team to build a consistent visual language and behavioral patterns across the whole customer journey Help shape the design culture at Klarna that will ultimately define every interaction customers have with our products and services Who you are Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should have A strong track record and understanding of interaction design, visual design and user experience (minimum 5 years of experience) The ability to articulate and explain your ideas to other designers, engineers and product managers Able to produce visual designs using Sketch Familiar with prototyping tools such as Invision, Framer, Principle or Flinto Working proficiency and communication skills in verbal and written English You might also have Experience working with Design System workflow (In Abstract) Passionate about and/or experience in motion design Experience working in fin-tech How to apply Send over a CV and portfolio in English Apply for this job
Klarna Germany, Linden
Oct 11, 2019
Software Engineer - JavaScript Linden, GermanyEngineeringApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Software Development is no exception! We are currently looking to grow our Software Engineering teams to satisfy the company’s ever increasing need for developing next-generation products that improve our consumers and merchants experiences. Klarna’s software engineers develop the next-generation products that change how our consumers and merchants interact with each other. Our products handle our customers money and information at massive scale, and extend well beyond online payments. We need our engineers to understand our customers, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. What you will do Work on a specific problem space critical to Klarna’s current needs with opportunities to switch teams as you and our fast-paced business grow and evolve Bring fresh ideas from all areas, including information retrieval, large-scale system design, data storage/processing, security, artificial intelligence, UI design and mobile development Develop as a professional in an entrepreneurial organisation that provides opportunity to work with your areas of interest Use state of the art technology  to solve real problems for our customers at a massive scaleDesign, develop, test, deploy, maintain and improve, you own the full life-cycle of your code - you write it, you own it! Share your knowledge and help the team evolve best practices Work in small autonomous teams with short release cycles. Who You Are Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. We’re looking for engineers that share our passion for building great products using solid engineering practices. We are looking for positive and passionate people who will put teamwork and collaboration above all else. You will need to be comfortable in a rapidly changing environment and able to navigate ambiguity and a high rate of change. You should have Strong coding ability in Javascript Experience with advanced JavaScript libraries and frameworks Passion for writing clean and testable code Have successfully applied and are enthusiastic about Agile or XP practices (Pairing, TDD, BDD, Continuous Integration, Continuous Delivery) Working proficiency and communication skills in verbal and written English You might also have Bachelor’s degree (or higher) in Computer Science or a related discipline Experience with API and product development Willingness to learn new technologies and move between different tech stacks Familiarity with cloud-based and DevOps technologies and tools (AWS, Docker, Kubernetes, ECS) Experience as a contributor to an open source project. Contributor to GitHub and/or Stack Overflow. What we offer you Klarna is one of Sweden's success stories not only for its exceptional growth story but also for its unique place to work at. We think in flat hierarchies, let the best people and ideas grow and always aim for the better.Culture - You'll have an opportunity to work with people from more than 10 different countries in our English/German-speaking office in Linden near Gießen (Germany).A strong product development-focused culture, where your work has a very strong impact on the success of the organization. Compensation - You’ll get an attractive salary, along with 30 days annual leave.Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talks.Collegiality - We encourage a harmonic environment in the teams, therefore we hold regular team events for all employees, joining a monthly breakfast, having lunch together and offer many more benefits.We know that diverse teams are strong teams, and therefore are especially interested in candidates who can contribute to the diversity and excellence of Klarna. We’re building teams of technically curious problem solvers. Come and join us!  Interested? We at Klarna´s Recruitment Team are happy to receive your application in English or German. Please also forward your certificates which underline your background together with the earliest possible starting date and your salary expectations. Apply for this job
Klarna Stockholm, Sweden
Oct 11, 2019
Internal job: Service Specialist (Merchant Risk Investigation) Stockholm, SwedenService CenterApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Merchant Risk Investigation is the operational team specialised in assessment of merchant related risk. The team is divided into two processes - underwriting and monitoring. Underwriting is doing review and decisions of new merchants, with primary focus on regulatory compliance. The monitoring process monitors the merchant portfolio, and acts on alarms and deviant merchant behaviour, with the aim to keep losses at desired levels. We are first line of defense for detecting abnormal merchants, and we are striving to become the best at merchant risk. Merchant Risk Investigation is part of Inscourced Operation Services, which acts as an internal insourcing department. What you will be doing: - Review and make decisions on merchant applications.- Act on alarms and deviant merchant behaviour, such as detecting merchant fraud attempts, bankruptcies, operational issues and other potential cost drivers.- Make decisions and suggest solutions for merchant related issues and potential loss drivers.- Ensure regulatory compliance, such as control of compliance with AML/KYC, website reviews and credit assessment.- Review and investigate merchant’s business to make sure it is compliant with the ethical guidelines and the 3rd party requirements.- Collaborate closely with Commercial by supporting to make the best deals and to detect possible cost drivers for our merchants.- Act as a go-to person and support in-house for merchant risk related questions. You should get in touch with us if you: - Enjoy making decisions. - Never take things at face value, and always look at things from multiple angles to detect potential issues.- Always put great emphasis on details and quality, and likes working with administrative tasks.- Are self-driven and a natural problem solver with a critical mindset. In order to be successful in this role we believe that you will have: - Great communication skills in English, written and spoken.- Strong ability to take on a holistic perspective and a common sense. - A business oriented mindset with attention to details.- An accurate and organised way of working, and ability to work in a fast paced environment.Apply for this job
Klarna London, UK
Oct 11, 2019
Commercial Associate London, UKCommercialApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  Klarna is all about smoooth payments and is well on it’s way to becoming the world's favorite way to buy! We use our proprietary credit offerings and dynamic checkout solutions to drive conversion increase across desktop, tablet and mobile - upwards of 80% increase in some cases. Oh, did we mention we take all of the risk so our merchants can do what they do best?  As a dominant player across Europe for the past decade, we are now focused on expanding our presence in the UK. That’s why we need an Inside Sales Associate. That’s why we need you. The role. Your primary role will be to call on inbound prospects, pitch, and gather contracts. You will also be required to hit an in-year sales volume target. Goals are achieved by outbound calling efforts in conjunction with the inbound leads.  You will also be: Reaching out by phone and email to prospects that showed initial interest Advising your clients on the best product and set up given their needs Negotiating, closing deals and signing contracts Delivery work, putting customers live. There are possibilities to “grow” into taking on more technical responsibility should that be of interest Act as the interface at Klarna between customer, Sales, Delivery, Legal and Product Working with existing customers on contractual changes You are: A driven individual with a can-do mentality, ready to achieve great results A great communicator and have a strong commercial acumen Interested in the techniques comprising Klarna’s solutions, although deep technical knowledge is not an initial requirement Goal oriented, yet a team player. We value comradeship and we expect that new team members will reinforce the current good atmosphere! Able and willing to work in a fast paced environment, while having the ability to stay calm and think logically Required: Bachelor’s degree. Work well independently and in team environments. Careful attention to detail. Able to talk clearly and confidently with any audience. Proven ability to learn new things in rapidly changing environments. Excellent oral and written presentation skills, able to communicate product and business related matters. If you like a high paced and rapidly expanding growth-company with lots of opportunities for your own career, SME UK could be your first step into an amazing career at Klarna-Sales. Are you interested in becoming our next Sales Klarnaut? Then you are welcome to apply! Location LondonApply for this job
Klarna New York, United States
Oct 11, 2019
Solution Engineer New York New York, United StatesDeliveryApply for this jobKlarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  What you will do As a Solution Engineer you are responsible for defining Klarna product solutions for our biggest merchants and partners based on their needs. You work closely with the sales team to provide technical product knowledge and support during the sales process. You are a trusted advisor for both internal and external stakeholders and own all of the technical aspects of the pre-sales process as well as delivery of solution proposals to clients. This includes leading product demos and presentations, providing technical input into customer proposals and translating product and business requirements into innovative solutions. When working with partners, you will also own the end to end delivery of all technical integration aspects during the partner. When a customized solution requires development, the Solution Engineer will be the one to define the needs of the client, architect a solution together with the client and Klarna staff and lead the realization effort. Who you are Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. If we called your references, they would confirm that you are able to master new technologies in a short time frame. You should have Minimum 3 years experience in working with and/or implementing web technologies Outstanding problem solving ability, eagerness to learn and curiosity Adaptable attitude and personality that is ready for continuous change Excellent communication skills in verbal and written English You might also have 5+ years of relevant work client-facing experience with web technologies, including payments and/or e-commerce Familiar with HTML/CSS and at least one programming language such as PHP, Javascript, Python or Ruby on Rails Experience with current web shop-systems, content-management-systems Some sales or account management experience. You will succeed if you are Proud of the way you can communicate complex solutions to both technical and non-technical audiences of senior stakeholders Not only good at the tech stuff but can easily present your solutions together with the responsible Account manager to the client Enjoy working at a high pace while remaining detail oriented Thrive in an environment where you get the opportunity to use your quick and creative mind Fuel your success is your enthusiasm and drive, which will help you and your team to deliver great solutions Humble and committed person with a desire to always exceed expectations We value open source, here’s some of our work -https://github.com/klarna How to apply Send over a CV or LinkedIn profile and let's arrange a chat!Apply for this job