Transferwise

  • London, UK
Transferwise London, UK
Dec 15, 2019
Full time
Senior Implementation Manager - Bank Integrations – London We’re looking for a Senior Implementation Manager to join our growing TransferWise for Banks team. You’ll help partner banks leverage our API to offer TransferWise’s much-loved products through the bank’s own infrastructure – to reach millions of new customers and transform the international payments experience for bank customers. This is not a standard project management role - we are looking for someone that just loves delivering complex projects in banks. You will be working independently on integrations into intricate bank IT systems, navigating complex partner requirements, working through a range of regulations and with an array of bank stakeholders.  You will: Lead banks in implementing the TransferWise solution in their online and mobile platforms,  ensuring the final product offers customers a world class international payment experience. Our API documents are public - check these out to start understanding the product. Own all aspects of the project, including the technical integration, funds and data flows, compliance requirements and contractual agreements.  You’ll agree detailed implementation plans and timelines with our partners, holding them accountable to these. Drive the solution scope and phasing, helping banks move at speed whilst reshaping the project as needed throughout. You won’t accept delays and will always propose solutions. Navigate the complex internal world of banks. You’ll get approvals and remove blockers with, or on behalf of, our internal sponsors to ensure the project stays on track. Competently manage bank stakeholders, up to CEO and board level, including those not directly involved with the project. Support our business development team in the sales process and work with engineers and product managers on partner specific requirements - setting clear scope and proposing new features or improvements to our current offering. This role will give you the opportunity to:   Reinvent the way banks around the world offer international payments to their customers, completely transforming this experience. Work on one of the biggest levers of our mission.  We are able to reduce prices by scaling the volume of money we move - and a lot of that volume passes through banks. Be flexible in how and where you work, we understand that everyone needs a little something different so we’ll do our best to make it happen A bit about you You have experience in delivering multiple complex implementations of API’s or other integrations within banks. You understand the way a typical bank defines and executes an IT project, with a solid understanding of bank IT systems and the challenges they face. You understand how internal stakeholders influence bank decisions. You’re always prepared to question the decisions banks make, instead of taking them as a given.  You are equally comfortable working on technical architecture, compliance requirements, legal obligations and commercial models and able to shape and influence bank’s thinking on these points.   You’re creative in finding solutions when discussions are blocked. You’ll have a number of ways to quickly reach agreements that work for us, the bank and customers. You’re able to create and manage project plans. Specific project management tooling experience is not relevant, you are responsible for the ‘how’ bit.  You’re a proactive thinker - You can manage your time well, identify risks as well as opportunities, and are able to prioritise conflicting priorities and deadlines.  You are an excellent communicator who can express your thoughts and ideas clearly and honestly with respect for others, who may have conflicting opinions.  You can convince others to help you get stuff done. You are customer-focused. At TransferWise, they always come first, so you need to be enthusiastic about helping our customers and delivering on our mission. Some extra skills that would be awesome You understand how international payments  work in banks today. You’ll have a list of things that implementing TransferWise in a bank is likely to break. You have built an app or worked on an API. Maybe for work, maybe as a side project. A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers .   Please note - we will be reviewing applications for this position in January 2020    Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Singapore
Dec 15, 2019
Full time
Payment Processing Specialist – Singapore We’re looking for a new Payment Processing Specialist to join our team in Singapore .  The role is a unique opportunity to join one of the fastest growing fintech companies and be part of our cross-border/international o perations team to help millions more potential customers save money by using TransferWise. You’ll receive a competitive package including salary, stock options in a fast growing company, and a wide array of benefits .  Your mission: Keep an eye on the payments' engine and solve payment-related problems Together with your team build solid ownership of operational processes Develop strong relationships with internal and external partners Drive operational excellence, while maintaining sufficient controls and assessing and mitigating operational risks Help translate customer needs into plans and support these with analysis Drive improvements to our product and work processes to become more efficient   This role will give you the opportunity to: Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero! Challenge Yourself - You’ll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring. Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems! Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 1600+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done! A bit about you: You have excellent written and verbal English   language skills You have at least a Bachelor's degree 1 - 3 years of work experience in a fast-paced environment. If that happens to be in finance or banking sector then that is an added bonus You are flexible with your working hours and don’t mind helping our customers’ even if it is a weekend or public holiday You focus on accuracy, are independent and pay attention to every detail. You enjoy owning your work and leading projects when needed You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to You place customers’ first and you make no compromise on this You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn Some extra skills that would be awesome: You know how to use data to prioritise tasks that have the most value-add to customers’ and measure the impact You have worked with product teams on cross functional projects that drive efficiency and scaling of manual work You have worked in cross border team - know their challenges and how to overcome those Any additional language is an advantage Some of your benefits : Monthly salary range starting at SGD$3500 per month, based on experience Stock options Very comprehensive group insurance package that includes: life and total permanent disability, ad&d, hospitalization and surgical coverage, outpatient and specialist outpatient, dental and maternity insurance Very generous Paid Time Off,  sick days, and other leave opportunities All-expenses-paid annual company event in Europe Paid sabbatical after 4 years Click HERE for more info on benefits Please only apply, if you're legally authorized to work in Singapore. A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. Please make sure your applications are submitted in English, as this is our working language.    #LI-RV1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Singapore
Dec 14, 2019
Full time
Product Lead (East Asia) – Singapore We’re looking for a Product Manager to join our growing Product team in our Singapore office . The role is a unique opportunity to build world-beating, world-class products, focusing on the Asia region.  Your mission: You mission is to define the future of TransferWise in Asia, with a focus on East Asia (Japan, Hong Kong, China, and Korea, etc). It's a huge challenge, but an exciting one. You'll figure out how we can revolutionise  international money transfers for customers in Japan and across the region. You'll lead by example - not  only will you lead a product team yourself, but we'd love it if you could help other diverse and autonomous product teams. This means understanding their potential and providing insights and data where necessary. As we are a data focused company, it helps to know what makes each of the teams tick to make sure they are focusing on the proper KPIs. Communication and inspiration - y ou'll be responsible for understanding the why and how of the product so you can communicate the TransferWise story to anyone - from your banker to their grandmother. As we're  having many satellite teams, it's important that you communicate product changes so that they stay in the loop. This role will give you the opportunity to: Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen Travel to work with our teams in Japan as well as meet various partners and organisations when needed Inspire teams with your ideas, knowledge and self-starting attitude A bit about you: You are customer-focused.  At TransferWise, customers always come first. You need to be enthusiastic about our customers. We are a company doing great things, but we couldn’t do it without our customers being ready to start a revolution. You have passion for Asia.  The Asia region spans from India to the Philippines to Japan. It is incredibly diverse, and also you recognise that to be successful there, you'll have to do things a little differently than in Europe. You have the empathy for that. You are entrepreneurial, e ither you have run your own company or delivered high impact projects.  You need to have ideas. You’re going to change the world, so we want to see what exceptional ideas you’ve had before. You are someone who loves to get things done - y ou make things happen instead of wondering why things happened.  You are not afraid to roll up your sleeves and take responsibility. We do not hire people just to manage other people. We expect you to deliver results directly. Have a head for numbers. You are data-driven. You need to be able to prioritise the value you can add to customers, and numbers are the best way to do this. You can give examples of how you have moved some metrics before. Have excellent attention to detail.  If you’ve skimmed through without reading this bullet point, I’m sure a bank would love to have you. Our secret word is “mayonnaise”. Have some technical knowledge.  You may have started out your career as an engineer or maybe it's a secret passion. Either way you need to be able to communicate effectively with our product engineers . Some extra skills that would be awesome: You speak and write Chinese, Cantonese, Korean and/or Japanese fluently You had experience working with debit/credit cards, banks, and payment networks, preferably in Japan You had experience working with international teams across different locations A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. Please make sure your applications are submitted in English, as this is our working language.    #LI-RV1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Budapest, Hungary
Dec 13, 2019
Full time
Office Expansions Lead – London, Budapest, Tallinn, Tampa, Singapore Since 2011, we’ve had a clear mission:  money without borders . Built by and for people who live global lives, we’re just at the beginning of our story and we’re growing at an incredible pace. We’re 8 years old, and already have over 2000 employees across 13 countries. To help us continue to serve customers around the world, we're looking for an experienced Office Expansions Lead to join our team and scale our offices in new and existing markets. This opportunity can be based in any of our major offices - London, Tallinn, Tampa, Singapore, Budapest. However it's a global role so there will be some international travel across the US, Europe and APAC to work on your projects. Your mission: Lead, develop and grow the Expansion Team, currently consisting of 2 Project Managers, to strategically deliver ambitious growth plans (adding 60-100 people a month globally right now) for TransferWise based on our data. Play a pivotal role in developing our property strategy and work with various internal and external stakeholders in order to execute these with your team. Ensure we are still delivering our best rates to our customers by reducing expenditure without deducting from the office experience our employees love. Learn from other tech companies and qualify if their insight and ideas could work for TransferWise and our culture. Be overall responsible for the delivery of fit out projects and support and develop the Project Managers. Work with the wider Office Team to deliver enhanced workplace models and learn from their experiments. Some of the challenges you’ll help us solve: Where should TransferWise expand to next, why and how to best achieve that? How can we best gather and analyse useful data and improve upon it? What is the optimal size for our offices, what do teams care about when choosing locations and how can we create the happiest and most productive work-spaces for our employees? What you're awesome at: Property knowledge:  you will have experience of sourcing property, negotiating leases and fitting out properties, managing budgets from £1m-£25m, and an ever expanding estate. Strategy:   you will be able to see the big picture, describe your vision and identify the blockers and enablers. Data analysis:  you will be comfortable in creating and reading graphs and reports, and identifying trends to make informed decisions. Challenging the status quo: you'll need to think outside the box and creatively to solve problems and challenge others. Influencing: you will be comfortable selling your ideas and vision. Space planning knowledge of latest workplace ideas around flow would be useful. Collaboration: you’ll know a number of methods enabling us to share knowledge across disparate teams and you'll  need to be open to all new ideas and be clear in your communications as to why you make your decisions. Remaining calm, focused and resilient when things are hectic and ambiguous. Positivity and a sense of fun. Application deadline: 3rd January. We'll contact you about the outcome of your application after this date. Please note you'll need to already be eligible to work in the country you're applying for as we aren't offering visa sponsorship for this position. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent,  autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of  ownership  and  empowerment  within your role. Plus the opportunity to see the direct impact of your work on our customers.   #LI-AG1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Budapest, Hungary
Dec 13, 2019
Full time
Project Manager, Office Expansions Team (1 year FTC) – London, Budapest, Tallinn Since 2011, we’ve had a clear mission:  money without borders . Built by and for people who live global lives, we’re just at the beginning of our story and we’re growing at an incredible pace. We’re 8 years old, and already have over 2000 employees across 13 countries. To help us continue to serve customers around the world, we're looking for an experienced Project Manager to join our Office Expansions team and scale our offices in new and existing markets. This opportunity is a 1 year fixed term contract and can be based in any of our major European offices - London, Tallinn or Budapest. This is a global role so there will also be some travel to support your projects further afield such as Singapore, Tampa, New York City and beyond!  Your mission: Project manage the fit out of expansions and new properties. With the Expansions Lead, you’ll be responsible for how we deliver against the property strategy plan for all expansions. Using project management templates and appropriate methodologies, lead internal and external teams to deliver complex fit out projects within budget and defined time-frames. Learn from other tech companies and qualify if their insight and ideas could work for TransferWise and our culture, champion continuous improvement. Play a pivotal role in developing our property strategy and work with various internal and external stakeholders in order to make the most strategic decisions. Deliver serviced offices for new locations. Some of the challenges you’ll help us solve: Where should TransferWise expand to next, why and how to best achieve that? How can we best gather and share the information we need to design great working environments for our employees? What is the optimal size for our offices, what do teams care about when choosing locations and how can we create the happiest and most productive work-spaces for our employees? What you're awesome at: Office fit outs: experienced preferably within tech environments and in more than one country. Prioritisation: with the responsibility for making it happen, you’ll have owned and delivered end-to-end, successful projects. Collaboration: you’ll know a number of methods enabling us to share knowledge across disparate teams and you'll  need to be open to all new ideas and be clear in your communications as to why you make your decisions. Relationship building: you’ll use your ideas, knowledge and self-starting attitude to connect the dots across our business bringing everyone on board with your vision and influence others in adopting change. Financial acumen and negotiation: you'll be managing external suppliers and partners and be keeping cost (and our Mission) at front of mind. Remaining calm, focused and resilient when things are hectic and ambiguous. Being pragmatic: you embody the value We Get It Done. Challenging the status quo: you'll need to think outside the box and creatively to solve problems. Positivity and a sense of fun. Application deadline: 3rd January. We'll contact you about the outcome of your application after this date. Please note you'll need to already be eligible to work in the country you're applying for as we aren't offering visa sponsorship for this position. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent,  autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of  ownership  and  empowerment  within your role. Plus the opportunity to see the direct impact of your work on our customers.   #LI-AG1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Tallinn, Estonia
Dec 13, 2019
Full time
Partner Financial Crime Liaison Specialist – Tallinn Do you have good attention to detail, as well as strong analytical and communication skills? If yes, we have an opportunity for you to join us as Specialist in our newly established Partner Financial Crime Liaison team in Tallinn.  The Partner Financial Crime Liaison team will review, research and strive to satisfy all incoming requests for information (RFIs) from our service partners. The team will be contacting our customers along with liaising with corresponding internal teams in order to satisfy partner RFIs. Your mission: Ensuring a speedy and complete fulfilment of requests for information (RFIs) from our banking partners referring to past, current and future payments according to relevant partner agreements, regulations and TransferWise policies.  In this role you will: Respond to partner requests for information (RFIs) in a timely and clear manner in order to facilitate payment processing and/or partner due diligence; Where the requested information is not immediately available at the time of the request, acquire the needed information through direct contact with the customer;  When information is not provided, impose and maintain appropriate account controls on customers;  Effectively work through the RFI case backlog maintaining speed, quality and consistency of case management; Communicate clearly with customers and partners, where further clarification or details are required;  Utilise internal systems and programs to track and monitor customer communications and processes;  Review customer identification and other relevant documentation to ensure any documentation shared with a partner to fulfil a RFI request is legitimate and genuine; Make risk-based approach decisions regarding customer profiles and payments; Escalate any cases to the appropriate team when the agent becomes aware of suspicious activity as needed; Work as a team-player to deliver a great customer experience, going the extra mile where needed. A bit about you: You’ve got very good verbal and written English skills, any other languages are a plus; You’re good at multitasking and taking responsibility in challenging situations; You pay attention to detail; You have good analytical skills; You’re able to handle routine; You’re independent, proactive and willing to get things done; Some previous work experience in a fast-paced environment will be a plus, but not a prerequisite for application. We’ll offer full onboarding and training required for this role.   Some of your benefits: Stock options; In-house gym plus sports & wellness compensation; Weekly team meals and free breakfast; All-expenses-paid annual company event in Estonia; Paid sabbatical after 4 years; Paid sick leave;  More info on our benefits here .   If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English.  In the cover letter, please answer the following question:  Which of your previous experiences would you consider as most beneficial for this role? Please note that applications without a cover letter won't be considered.    A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. #LI-HR1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Tallinn, Estonia
Dec 13, 2019
Full time
Senior Product Manager - Customer Support Experience – Budapest or Tallinn We’re looking for a Senior Product Manager of Customer Support Experience in Tallinn or Budapest to help our teams deliver a Customer Support experience that delights our customers, scales globally with our growth and helps us drop our costs towards zero. The role is a unique opportunity to join one of the fastest growing companies in Europe . With 6m customers we’re already moving over £4bn a month and have more than 650 people in our support team across the US, Estonia, Hungary and Singapore. We serve a wide range of customers from personal users, freelancers, small businesses and increasingly even to enterprise businesses and banks. Your mission: To transform how we deliver our customer support experience through for example our workforce management, channel tooling, AI automation, knowledge management or CRM systems Your first focus will be on delivering the end-to-end project of replacing our in-house workforce management tool that supports CS agent scheduling and time-tracking You’ll work with a Business Analyst and a small team of devs to deliver the new tool end-to-end. You’ll lead the vendor selection process, negotiate with the chosen supplier and manage all aspects of the implementation and go-live You’ll work closely with Customer Support team leads and our People Ops team to understand operational and legal requirements, and to transform our process as required to work with the new solution You’ll help define how the different data integrations will work, data protection considerations, and which capabilities should be managed in which tools through the different phases of the implementation You’ll build a globally scalable model that considers different local requirements, the needs of other teams that use the existing tooling, our outsource partners, the cost implications, and will be willing to challenge all existing assumptions You’ll project how the solution can move our KPIs and measure the impact of the new tool as it is rolled out. You’ll clearly prioritise the requirements and delivery, with a strong level of pragmatism Motivate teams by developing and constantly sharing a compelling vision for the product, driven by customer and operational insight and data   This role will give you the opportunity to: Solve a truly global challenge - our astonishing growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission Choose your path to impact; we’re not here to tell you what to do. You’ll get your team to a vision of its own. You’ll prioritise the biggest problems to solve and design the best ways to solve them within your team. You’ll obviously get direct feedback from smart people across the company but you will keep the freedom to make your own calls, take risks and learn. Enjoy flexibility in when and where you work from. It’s all about your impact on the mission. Travel to other offices as much as you want to solve the problems at hand. Autonomy - be empowered to fix any problem for the customer without asking permission. Grow as a leader - scale your team and inspire a growing team of engineers to solve these problems with you. With your initial project you’ll also have a business analyst reporting into you.   A bit about you: You place customers first. You make no compromise on this. You inspire others: You can explain the customer problems clearly and include others in the team to discuss solutions. You strive to be the best: Self-driven and make things happen, show a strong desire to succeed, always looking for opportunities, determined in pursuit of your own and your customers' goals. You’re a great communicator: An effective communicator, you’re straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to. You have an ability to work with a team to develop an inspiring product vision of how you see our product developing. A proven track record of being able to deliver highly ambitious products. You’ll be ready to show what these are, and how you made it happen. You also need to demonstrate the ability to move metrics and reach your KPI goals. You are data-driven. You need to be able to prioritise the value you can add to customers, and get the entire company behind you. Numbers are the best way to do this. You are very rigorous about measuring impact and assessing expected impact. You understand operations. You’ve experience of working with support or other operational teams, and how to work with people and processes as well as products. You know how to dissociate a bad MVP from a good one and can tell the difference between an A/B test that adds value and one that is useless. You can lead people and build teams - you can hire for awesome talent and also get the best out of people reporting to you. You understand how systems are built, preferably you have coded before and know how to write your own SQL. #LI-NG1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 13, 2019
Full time
Product Manager - Global Expansion – London We’re looking for a Product Manager - Global Expansion to join our global expansion team in London . The role is a unique opportunity to make it easier for people to send US Dollars, Euros, and Pounds around the world. For example, you’ll help small businesses pay their USD invoices issued by suppliers Vietnam, and enable families to hold EUR into countries where their local currency is volatile. Our product is still in its infancy so we need someone to join our fast growing team to help scale, and take this product to the next level.    Your mission: You’ll enable the team to have as much impact as possible by helping them prioritise all the ideas on their plate. You will spend your day-to-day working with software engineers, and as a team you will support the operations of a multiple global payments operations teams. To prioritise the team’s time and build out a vision for our global currencies product, you’ll develop a deep understanding of customer problems by talking to, listening to, and observing customers. You’ll scope the complexity of building new features and understand the risks associated with product development. And you’ll ensure we measure the customer impact of what we build. You’ll help clear internal and external blockers before they affect the flow of the team. You’ll need to collaborate with other product teams to ensure you are shipping a world-class product that fits into the general TransferWise experience. You will become the TransferWise expert in the SWIFT financial messaging system, supporting other teams where helpful. You will learn and become the master of understanding how SWIFT gpi will bring transparency to a market that drastically needs it, and know which experimental SWIFT products we should be early adopters of.    Examples of things you might help with be working on: Bringing transparency to SWIFT payments by integrating TransferWise with SWIFT gpi. Integrating with a banking partner’s API in South America to enable USD payments to Colombia and Chile. Working with our market expansion regulatory experts to figure out how regulatory requirements will affect the product you build in your team.   This role will give you the opportunity to: Choose your own path to success - you’ll have the freedom to define the vision and the responsibility for making it happen. Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen.   A bit about you: You have experience of shipping software, either as a Product Manager or Engineer, or have held a technical role working in payments systems. You don’t need all of the hard skills mentioned below, but you need to show us you’re dedicated to mastering them quickly. SQL Business Analytics tools (e.g. Mixpanel, Looker) Agile software development methodologies You are thirsty for knowledge, pay strong attention to detail and have empathy for the customer / an appreciation for design. You are able to prioritise between multiple potential projects based on expected impact, have a bias for action and are able to facilitate team decision making among a number of competing priorities. You have strong written and verbal communication and interpersonal skills, with the ability to work effectively across different cultures.   A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.   Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.   How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.   #LI-GN1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 13, 2019
Full time
Brand Designer – London At TransferWise, we have a clear mission — money without borders. Built by and for people who live global lives. In 2018, we got a little bit closer to achieving that mission. We launched the TransferWise debit card.  Today, customers can receive and hold money in more than 40 currencies with the Borderless account. We're now looking for a talented Brand Designer to make our Borderless experience even more delightful for our customers. What you’ll be doing The TransferWise brand design team works with Marketing, Copy, Product, Design System, Creative and Buzz, and Paid Social teams to help deliver end-to-end brand experiences' . We look after the elements that bring joy, build trust and connect with our customers. All things visual make everything we do recognisably TransferWise for our customers. We’re on the lookout for a talented designer, with a special emphasis in physical product and print design. You’ll be working as part of the brand design team and embedded into the Global Plastic team. This role will give you the opportunity of creating a memorable journey that is central to the TransferWise customer experience. You’ll also work with the wider Design team, to test, learn and validate your ideas along the way. Your day-to-day Create beautiful, impactful designs for our customers Create clever and delightful moments for our customers  Work in multiple disciplines including print, digital, and physical product design Help to create clear systematic documentation for global designs Work closely with our Plastics team and cross-functionally with Product Designers, Copywriters, Developers and Illustrators to deliver a unified experience Be responsive to cultural and technological shifts, adapting design solutions to emerging needs Liaise with external suppliers and iterate with them to improve designs The experience you’ll need You’re a world-class designer  You’re motivated by building memorable customer experiences  You can use aesthetics and emotional design to achieve business goals You’re organised and have a strong eye for detail You can give and receive feedback constructively You’re curious, humble, experimental and willing to try, fail, learn and try again You have solid (4+ years) of relevant experience shipping first-class design work You’ll be working with smart, friendly people and there are some great benefits like a flexible working policy, 6 week paid sabbatical once you’ve been here over 4 years, generous parental leave and an annual company weekend away to name a few. So, if you’re keen to learn, grow, try new things, and aren’t afraid of a bold plan, you’ll fit right in.  We’d love it if people from under-represented groups applied See what the design team has been up to here: https://www.instagram.com/transferwise.design/ And what the rest of the company is up to: https://www.instagram.com/worldofwisers/ #LI-RJ1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 13, 2019
Full time
Product Manager - Authorisation – London We’re looking for a Product Manager for Card Authorisation team to join our growing team in London office. A bit about the product We built our debit card to serve customers who have cross-border needs. The debit card went live in  April 2018 , since this date we have been  rapidly  expanding in different regions. In 18 months, we are proudly issuing consumer and business debit cards in 36 countries across 4 different continents and more yet to be added soon. Unique opportunity This role is a unique opportunity to help Transferwise card customers spend everywhere around the world using our card as a local card. You will have a tremendous impact inside Transferwise as you will be working with the team that owns the Authorisation service that serves our EU card customers along with owning the authorisation platform used by regional teams to process card authorisations for their programs. This is a unique opportunity that will add to your career given that you will be responsible for providing local spend experience for customers spending around the globe from different markets (36 countries as of today and aggressively expanding). Your Role Working alongside a  team of Engineers  who support authorisation for our European program and the platform that other regional teams are using. This opportunity to tackle the following challenges  Empathise with customer pains and solve them.  Serve as a subject matter expert for card scheme topics and payment solutions (e.g. Apple Pay, Google Pay), We build things to scale so ensure other regional programs can re-use what you build. Finding the biggest opportunities for the product to grow and stabilise, meanwhile influencing your team to tackle the biggest opportunity all the time. Help regional teams to launch the card in their regions and resolve their regional authorisation mandates. It is mandatory to have relevant experience in working with card schemes as you will o wn the following  topics with  them Leading the   authorization setup and compliance with card schemes. Working closely with the card schemes (Mastercard, Visa) to identify new products and services that the platform should support and scope the development steps. Followup on card scheme announcements for European issuers and feed relevant teams. Our offer Autonomy to choose your path of impact  -  we’re not here to tell you what to do. You’ll get your team to a vision of its own. You’ll prioritize the biggest problems to solve and design the best ways to solve them within your team. You’ll obviously get direct feedback from smart people across the company, but you will keep the freedom to make your own calls, take risks and learn. Enjoy the flexibility  in when and where you work from .  It’s all about your impact on the mission. Travel  to other offices as much as you want to solve the problems at hand. Grow your area of ownership  - grow your impact by inspiring engineers to join and work on TransferWise’s mission. In addition to demonstrating your ability to move the mission within the card tribe, you’ll have opportunities to work on cross-team efforts to do the same. Competitive compensation  in terms of Salary and shares (You might be interested to have a read from a curated source about our growth here) A bit about you: Must have  Experience in the payment issuing or acquiring and working with payment schemes (Mastercard, VISA). Built a product in card payment space or have prolific personal experience there. In-depth knowledge of the payment industry’s standards and regulations. Skills need to do the job An analytical mind able to “see” the complexities of procedures and regulations You are able to get the team to dream big, align on a commonly agreed vision and draw a clear path to get there. You can get the team to set its own performance target. You are able to find the biggest opportunities in your area of ownership and influence your team of engineers to work on them. You can measure your impact and get down to why things have moved. You eat analytics for breakfast, enabling the team to measure its progress.   Strong people skills and able to communicate different languages with people working in different domains (Engineers, Finance, Risks, Operations, CS,....)  You get it done You’re not afraid of being a true lead, helping your team with hiring, learning skills you don’t know today to unblock things. You don’t stick to a “by the book” product manager role definition. You get it done. You are comfortable picking up customer contacts and respond to their inquiries. You should be comfortable going out of your role and do other's role in order to solve their problems and build the empathy needed to get it done. Big Plus You have your favourite coding language or you enjoy surfing Github so that you can investigate how services are implemented.     Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Singapore
Dec 13, 2019
Full time
Recruiter – Singapore It’s a busy, challenging, exciting place to be as a Recruiter, We’re looking for someone to join our team in Singapore. You’ll help us find unique ways to identify and excite those talented, in-demand candidates to join our APAC regional hub in Singapore. A bit about the role: You'll proactively help our team in Singapore identify, source and engage quality candidates to build the strengths of our existing team.  You’re ready to go above and beyond just sourcing candidates and managing the interview process, to work with our teams to bring new hires into a rapidly scaling organisation. You’ll figure out who we want to hire and how to approach them: You’ll develop unique ways to identify and excite hard to reach candidates, that go beyond just posting a job advert and running a quick database search (although we’d expect this as a starting point) You’ll vary your approach to suit the particular candidate, role and market You’ll build our employer brand to appeal to audiences in Singapore You’ll build authentic, long-lasting relationships with talented people, and guide them through a seamless process: You'll support your candidates on every step of the journey, from initial contact, up until they walk through our doors on day 1 You’ll collaborate with our People team to make sure everything such as visas, background checks and onboarding runs like clockwork for your candidates You’ll make sure we exceed our candidates' expectations at every opportunity You’ll ensure that candidates who weren't successful stay on your radar in case that perfect role comes along later You’ll connect and work alongside wider teams in TransferWise: You’ll make sure our hiring teams understand the role you’re recruiting for and have the information they need, with an agreed and clear attraction and interview process You'll use data to figure out any hiring blockers and communicate this so everyone in the hiring team understands how they can support you to improve the hiring KPIs You'll continually optimise the process and make sure it is scalable for other offices around the world You'll support your hiring teams with their planning, onboarding, talent mapping and salary benchmarking A bit about you: 3+ years prior recruiting experience with an in-house recruiting team and / or in search agency Ability to consult, influence, and manage a range of stakeholders Self-starter who can operate effectively in a fast-paced environment and navigate ambiguity independently Strong attention to detail and the ability to prioritize competing demands Strong problem-solving, data analytics and reporting skills Experience of working or recruiting for a startup, high growth company or engineering focused roles is a plus Please Note: We cannot sponsor any visa for this role. Please only apply if you have a Singapore citizenship or permanent residency . What we offer in return:  Competitive compensation, including salary and stock options package 21 days paid time off and other leave benefits Annual company wide gathering in Europe - all expenses paid  Comprehensive group insurance package that includes: life and total permanent disability, ad&d, hospitalization and surgical coverage, outpatient and specialist outpatient, dental and maternity insurance Many social events, including all team lunches on Friday The chance to be part of one of THE companies of our time and help take it to the next level   If you think you’ve got what it takes, come help us build a beautiful future of money without borders! A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work? At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role . Plus the opportunity to see the direct impact of your work on our customers. Please make sure your applications are submitted in English, as this is our working language.    Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 12, 2019
Full time
Senior SEO Specialist – London, Tallinn We’re looking for a Senior SEO Specialist to join our growing team in London or Tallinn.  This role is a unique opportunity to do more than just SEO: We build products to make the lives of our future customers easier, and they in turn reward us with their trust.  If you have experience in both content and technical SEO, and enjoy inspiring talented people to increase their impact… We’ve been looking for you!  You’ll receive a competitive package including generous stock options and private healthcare amongst other benefits . Your mission:  Inspire and motivate smart people to do their jobs even better. You’ll lead three SEO specialists. You’ll work closely with a copywriter and a designer. Test ideas for cool new products. Help us better understand our prospective customers: who they are and what they are interested in. Improve our product landing pages. Drive organic traffic to valuable landing pages and deliver an excellent experience for our users. Help us measure opportunity and impact, and make decisions based on those. Make sure we work efficiently and prioritise our work based on potential business impact. This role will give you the opportunity to: Grow as a people lead while actively working on your projects as well. Be flexible in how and where you work . We understand that everyone needs a little something different so we’ll do our best to make it happen. Travel: our team is split between London and Tallinn. Make significant contributions to cross-company SEO projects. See the results of your work making a difference to people in their everyday lives. A bit about you:  You can motivate people and help them get a sense of ownership and accountability over their projects, but also are passionate about your own individual contribution. You are organised and have a strong attention to detail. You enjoy solving problems . You take a thoughtful and structured approach. You think critically about our ideas and assumptions. You have hands-on experience with both content and technical SEO. You can critique a product or landing page , giving direct, constructive, sensible feedback. You know how to measure your own performance. You have a track record of creating content and acquiring users through it.   A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.   Please note - we will be reviewing applications for this position in January 2020    Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 12, 2019
Full time
Internal Communications Manager – London We’re looking for an Internal Communications Manager to join our growing team in London. The role is a unique opportunity to provide support on communications across all of our teams and also to help millions more potential customers save money by using TransferWise. You’ll receive a competitive package including generous stock options and private healthcare amongst other benefits . Your mission:  Set the internal communications strategy and provide support to our teams in communicating to all our staff. From helping coordinate topics and speakers for an all-hands team call, to crafting the agenda for a twice annual conference. Helping company leadership for new and engaging ways to connect and engage with all of our staff.  This role will give you the opportunity to:  Deliver an internal communications strategy that supports our fast-growing company and helps foster a culture of transparency and collaboration Work with Leadership team and Executive Support to share key messages with the company “All hands” events: Whether it’s a biweekly team call or a full internal conference twice a year, you’re happy to get your hands dirty and are as comfortable running logistics as you are writing an agenda and developing key messages and briefing documents. Writing company updates: Be the first point of contact in translating the work of 40+ autonomous teams into cohesive, single updates that communicate company progress in a succinct and engaging way. Defining success metrics: You’ve built out your own KPIs and success metrics before for internal communications channels and campaigns; and, you’re excited to build this capability from scratch. Delivering new, creative formats: You know that the same old formats can get stale and lead to low employee engagement. You’re excited to bring new, best-practice internal communications channels to a fast-growing organisation. Help develop spokespeople: TransferWise spokespeople are already well versed in speaking with media. Take them from great to best-in-class with feedback on presenting to large teams. Creating global inclusion: You’re comfortable and experience communicating across widely distributed teams and you know the right way to bring employees all around the world along on a journey of growth and change. You’re excited to develop and implement this for 1600 staff in 12 offices. A bit about you:  You’re truly passionate about the TransferWise mission. Your writing is clear, concise and rarely needs more than one round of edits. You have a communications background. You may be a generalist or have specific internal communications or change management experience in a growing international company and have demonstrable experience in internals comms You are a big picture thinker. You can quickly grasp an overall narrative while not losing sight of the crucial details. When there’s no obvious unifying narrative, you can give feedback to help shape one. You are attuned to great leadership and comfortable dealing with all levels of seniority in an organisation. You know what motivates large teams and can help coach good leaders into great ones. You’re a creative, natural storyteller who can craft clear, compelling messages for a large company. You’re willing to get your hands dirty and go through walls to make things happen. You thrive in execution mode as much as when you’re strategising.  You’re self-sufficient and organised. Your attention to detail is second to none and you can demonstrate how you work independently, with minimal oversight. Excellent written and spoken English.  You have a naturally global mindset and are open to travel. We’re a global team, so you should feel comfortable spending time travelling and working out of our other offices at least once a quarter. A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.   Please note - we will be reviewing applications for this position in January 2020    Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 12, 2019
Full time
Recruitment Sourcing Lead – London We’re looking for a Recruitment Sourcing Lead to join our growing team in London. The role is a unique opportunity to build out our sourcing function and help the business grow. You’ll receive a competitive package including generous stock options and private healthcare amongst other benefits . Your mission:  Hire and develop the sourcing team Manage, coach and motivate your team ensuring that they have the right tools to achieve the targets and objectives that you set  Provide data and analytics to the recruitment team to help accurately forecast around hiring plans Work closely with internal stakeholders to fully understand the requirements of the roles and pipelines we’re hiring into Starting from scratch, create and execute the overall sourcing strategy Recommend and drive process improvements that impact recruiting effectiveness Involvement in other recruitment team projects and initiatives where applicable Finding and engaging talent to work at TransferWise This role will give you the opportunity to:  Choose your own path to success - you’ll have the freedom to define the vision and the responsibility for making it happen Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen Inspire teams with your ideas, knowledge and self-starting attitude A bit about you:  Extensive technical sourcing experience. Either gained in house or from a search firm or agency Exceptional people skills with the ability to effectively communicate at all levels  Strong interviewing skills with the ability to assess both cultural fit and technical skills Thorough understanding of how to recruit passive candidates at all levels Exceptional knowledge of Boolean, x-ray searches and additional sourcing software/tools Some extra skills that would be awesome: Deep knowledge of technology and the FinTech industry Experience of building a team and creating a company wide sourcing strategy A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. Please make sure your applications are submitted in English, as this is our working language.    Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Tallinn, Estonia
Dec 10, 2019
Full time
Product Manager - Employee Experience – London, Tallinn, Budapest   Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re just at the beginning of our story and we’re growing at an incredible pace. We’re just over 8 years old, and already have over 1700 employees across 13 countries. To empower TransferWise and move us closer to achieving our mission, we are looking for a talented Product Manager - Employee Experience  to join our growing People Team. We’re flexible on the location for this role, so you could be based in Shoreditch, London, in Budapest, or in Tallinn. This is a newly shaped role but don’t worry, you won’t be building totally from scratch - we’re a data-driven business with a very strong feedback culture and an established tradition of regular engagement surveys. Plus, we’ve just signed up with CultureAmp as our new tool, so you’ll have everything you need to hit the ground running and have a big impact early on. Your mission: To help us gain a better understanding of our employees (their views, motivators, needs and expectations) in order to create actionable insights that improve our employees’ experience and engagement - which will ultimately help us achieve our mission. You’ll need to start small, adopting an MVP mentality , then iterate from there as you build a full understanding of our employees and how we can optimise their experience at TransferWise. How you'll achieve your mission: Reflecting the health of the org - you’ll help us define the best way of measuring both team and organisational health, so we can prioritise our efforts in the most impactful areas Putting our data into action - you will make sure all of the data we gather is clearly understood by all teams and can be easily turned into action - and you’ll help us monitor and understand the impact this has over time Helping to shape our narrative - you’ll help our teams to understand their data so that it’s directly useful for them. We need a storyteller who can help us foster a culture of continuous evolution and improvement, across the organisation Joining the dots - we gather a lot of employee data, and you’ll  help us figure out the things we could improve to have the biggest positive impact on employees’ experience, which will in turn have the biggest impact on team health and organisational success Optimising CultureAmp - we’ve bought the system but haven’t implemented it yet - you’ll help us configure the system set up (integrating with our HRIS) and launch, and then be responsible for continuously reviewing and optimising, until we’re gathering, holding and analysing all employee feedback on CultureAmp This role will give you the opportunity to: Join a well-established feedback culture , meaning you’ll get a ton of support and input from people all across the organisation Help us build on our feedback culture by bringing new focus to the power and impact that employee data can have on company culture and evolution Help us scale our culture globally - we’re growing incredibly quickly, meaning the decisions you make now will form the foundations of our company culture for years to come Work autonomously and flexibly to solve the problems we’ve outlined here - and respond to how this role will evolve in time A bit about you An expert - you’ll have a real depth of experience in and understanding of the fundamentals of organisational psychology (demonstrated through professional experience and / or a formal qualification or accreditation)   Resourceful and pragmatic - you’ll have a flair for solving problems that you haven’t encountered before and be comfortable operating with a level of uncertainty  An exceptional communicator - you’ll be able to translate complex data and abstract concepts into easy to understand guidance and practical tools that are accessible to everyone A credible partner and natural collaborator - you’ll be working in partnership with People teams across the world, so you’ll need to be super collaborative and enjoy helping increase others’ expertise and ownership for delivery of agreed plans A flexible influencer , able to use both data and narrative to create a compelling vision of the future that moves people to action What you've done before: Worked in a high growth company - this’ll help you deal with ambiguity and shifting priorities, where no two days are the same Worked in a multinational company - you’ll need to have experience of designing solutions that take account of different cultural and linguistic norms Worked with engagement measurement tools / survey systems - you’ll need to take charge of the system implementation from scratch, including building the integration with our HR system (Workday), building data models and segmentations, and designing the end-to-end user experience Created robust, action-orientated research insights that answer specific questions and makes best use of all available employee data Partnered with senior leaders to identify key employee insights, keep them informed at each stage of the system build and roll-out, generate global action plans and provide regular progress updates to ensure accountability Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent,  autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of  ownership  and  empowerment  within your role. Plus the opportunity to see the direct impact of your work on our customers.   #LI-AG1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Tallinn, Estonia
Dec 10, 2019
Full time
Finance - Reporting Specialist – London, Tallinn As a financial technology service/company moving billions of GBP of customer money in over 70 countries, TransferWise must have bulletproof financials. We need timely, accurate and scalable financial data to be compliant with regulations and make accurate business decisions inside the company. Due to continued and rapid growth we’re looking for a Financial Reporting Specialist to join the team. Jointly with the Financial Reporting team and Regional Controllers, you will own the responsibility of working with existing and new regulators, which is a key function for TransferWise. This role gives a great entry point to the world of TransferWise, as well as the chance to be at the very fundamental regulatory focused part of the business. Your mission: Reporting capabilities are essential to steer the ship in the right direction, which comply with financial and tax requirements. Work with Reporting team, Group Financial Controller, Regional Controllers and Accounting teams to understand, define and build compliant reports to submit to external and internal stakeholders. Help create accurate and timely reporting automatically from the source systems with clear, documented definitions and change management. Participate in the month-end process and responsible for compiling   monthly financial statements (management, IFRS) and analysis on PnL, Balance Sheet and cash flow. Ensure the non-financial investor KPI’s are clearly defined, IFRS compliant and accurately reported by the finance data team. Contribute to the development and improvement of the internal controls in finance. Own financial reporting models in Anaplan (cloud based planning system) – making changes, improvements and working with engineers to help them build new models where required. Be flexible and happy to travel and spend time with the Tallinn team or London team (approx 20% of time). This role will give you the opportunity to: Own your own path to success - you’ll have a high level of autonomy and responsibility. Expand your skills and develop for the future - help build efficient financial reporting processes and build experience that can take you to other exciting roles in the Finance team. Work in an international Finance Team and learn a lot about the Finance area, fintech and driving financial sustainability of a fast growing company. A bit about you: Extensive experience in either financial controlling, financial audit or management accounting.  An Excel/spreadsheet wizard and an ability to pick up new systems quickly. Advanced financial and/or data reporting and analytical skills. Experience in working with large data-sets and building financial reports for businesses like ours would be preferable. You are accurate and detail oriented, great at finishing detailed jobs and meeting deadlines. You are open to self-development, willing to gain experience, improve your skills and keen to learn new tricks. You are a self starter and can organise your own work (you’ll get a lot of support but soon you’ll be the expert here). Excellent written and verbal English communication skills. Already eligible to work in EU. Bonus points for: International experience. Master’s degree in accounting/finance, professional qualification (ACCA or similar). Advanced knowledge of IFRS. A bit about TransferWise: Since 2011, we’ve had a clear mission:  money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent,  autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of  ownership  and  empowerment  within your role. Plus the opportunity to see the direct impact of your work on our customers.   #LI-AG1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 10, 2019
Full time
Pricing Manager – London As a financial technology service/company moving billions of GBP of customer money in over 70 countries, TransferWise must have bulletproof financials. We need timely, accurate and scalable financial data to be compliant with regulations and make accurate business decisions inside the company. We’re looking for an experienced Pricing Lead to join our Finance team in London.  You’ll be part of the team that helps TransferWise set the right price across all products and routes. Your mission: Build and evolve our cost allocation and pricing models to be accurate, robust, and efficient, in a way that captures the economics of the underlying product  Drive rigour and consistency in our process of updating these models and sharing them with the wider business    Own price changes, end-to-end, in partnership with product, design, comms, developers, ... Build a framework to analyze and understand the impact of these changes on our growth Develop actionable insight from our data on costs and price, and partner with our product org to identify opportunities to scale costs and drive down price  Drive the strategic evolution of how we price for our newer segments and products - from business users, to the Borderless account, to our Banking partners Ensure the relevant controls are in place that assure we set the right price, charge the right price, and collect the right revenue across users and transactions Lead a small but mighty team of analysts This role will give you the opportunity to: Own your own path to success - you’ll have a high level of autonomy, responsibility, and impact Learn and grow - there’s a lot to be done! Contribute significantly to TransferWise’s mission , “price” is one of our 4 core product pillars A bit about you: Have worked on pricing previously including the analytics, implementation, and strategy Experienced at partnering with and challenging stakeholders at all levels of an organisation, including at the executive level Have led, mentored, inspired, developed, and grown teams before Technically proficient: you have a good command of SQL. A working knowledge of Python and/or R is a bonus Passionate about what we’re building at TransferWise  Care deeply both about the details and making sure things are “right”, while retaining the ability to think through the impact of your work at a broader strategic level Keen to roll up sleeves and get the job done, we all do our own Excel still Ability to operate to defined timelines while bringing together a diverse stakeholder group Humble, comfortable operating with a level of uncertainty, keen to learn Able to work across multiple teams, offices, timezones (and travel when needed!) with flexibility and a can do attitude Eligible to work in UK A bit about TransferWise: Since 2011, we’ve had a clear mission:  money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent,  autonomous teams . Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of  ownership  and  empowerment  within your role. Plus the opportunity to see the direct impact of your work on our customers.   #LI-AG1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise London, UK
Dec 10, 2019
Full time
Product Manager - Comparison – London We’re looking for a Product Manager - Comparison to join our growing Comparison team in our London office . This role is an opportunity to drive transparency in the market - helping our customers understand how to shop for money transfers. Transparency is one of our core product pillars and increasing transparency in the industry is vital to achieving TransferWise’s mission . So, what's the job? The Comparison team is responsible for solving a seemingly simple problem: how can we educate the market to make better decisions when shopping for a money transfer? Doing this in an ecosystem filled with hidden fees and promises of “0% commission” is no mean feat. You’ll join a cross-functional team of smart and dedicated people trying to solve this problem - engineers, analysts, designers, and operations skillsets - and be focussed on expanding the use cases of our comparison tool to serve a larger segment of the market. Responsibilities Have a huge impact for our customers, help drive a change in behaviour industry wide Be the eyes and ears of the company - keep a watch on our competitors, call out any bad practises that we see, and work with regulators to push transparency industry wide Work with experienced engineers to build data pipelines that give us the most accurate view of the competitive market possible Work with designers to design products that bring clarity on the total cost of a transfer to our customers Direct the Comparison product roadmap, maximising your teams impact Empower Public Relations and other teams across the company to use comparison data to more easily communicate the value TransferWise provides publicly Your work will be instrumental in improving our product, making an impact on our customers' lives, and moving us closer to our mission. A bit about you: You have experience designing or building complex systems - you have previous experience managing products under your belt  You have an analytical toolbox, you are proficient in SQL You get data - how to structure datasets and work with analysts Excellent communicator - you can summarise the complex Ownership - you see your ideas all the way through to customer impact Collaborative - you work well in a team environment, and know how to have an impact through others You’re comfortable making considered but firm decisions when there’s no right answer, and living with the impact of these decisions Nice to haves: Experience with Python (or language of choice), pandas etc  Experience in software development Knowledge of the payments or finance world Experience leading analysts Note: Interviews for this role will begin in January 2020 A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. If you’d like to understand our culture and product better, here’s a few articles for you to read: Autonomous teams , Product = people , What’s next for TransferWise , Building conviction , Anatomy of the founder interview. #LI-JT1 Join Us Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Singapore
Dec 10, 2019
Full time
Senior Cards Payment Engineer – Singapore We’re looking for an experienced and versatile, product minded Senior Cards Payment Engineer  to join our scaling-up engineering office in Singapore. The role is a unique opportunity to join one of the most successful FinTech start-ups in the world and to contribute to building our Asia/Pacific product. Hence helping millions more potential customers save money by using TransferWise. You’ll get to join one of our coolest office locations (if not the coolest), while receiving a competitive package - including a salary within the range of 80.000 - 145.000 SGD (depending on experience & skills proven during selection), and generous stock options, amongst many other benefits. What it’s really like to work here At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other. Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. You’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise. We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven. Product engineers only Here at TransferWise we don’t hire coders, who pick up tickets from a backlog and push code to production without considering value and impact. This role will give you the opportunity to: Develop your expertise in the fast-growing FinTech market in Asia while growing our engineering office in Singapore Choose your path to success - you’ll have the freedom to define the vision & the responsibility for making it happen Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen Travel to work and learn with our dev teams in London, Tallinn, Budapest, New York and more What you’ll be working on: You will build modern payment card industry consumer experiences in card issuance, acquiring or payout product areas You will implement integrations with payment service providers, card payment schemes and build versatile microservice based backend architecture At its core, our stack is Java microservices, using Netflix OSS offerings, and SPAs written in Angular 1/React, with a legacy Grails monolith. We are moving quickly to proven distributed technologies that can be scaled (Kafka, Zookeeper, Spring Cloud +  much more) A bit about you: You have experience with card authorizations, clearing or settlements on at least one of the common available payment schemes (MasterCard, Visa or UnionPay) You are fluent with Java You have experience working closely with different relational databases like PostgresSQL and MySQL You have experience with building RESTful APIs You understand test driven development (TDD), the ability to structure your code so it’s testable, and the desire to write tests. You know what it means to build software that handles customers’ money. You constantly think about security, risks, data integrity, and bulletproof processes You have experience with HA high load systems. Interest in solving concurrency, scalability, distributed architecture and orchestration challenges. Some extra skills that would be awesome: You have knowledge of ISO 8583 standard You have experience with Payment Card Industry Data Security Standards (PCI DSS) You have experience with banking messaging standards and protocols You have data analytics skills - analyze financial data and turn data into stories, build data visualizations You are a customer of TransferWise   Please make sure your applications are submitted in English, as this is our working language.    For a sneak peek into our Engineering world and what it’s like to work here check out: Product Engineering Principles @TransferWise How TransferWise works: Your step-by-step guide Read about the TransferWise Mission From 2 founders to 1000 employees - how we grew into a global community Life at TransferWise A bit about TransferWise: Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. Our People: At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before. If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in. How we work: At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. We believe in "you build it, you run it." model where our engineering teams own the entire lifecycle of the product they build including supporting it technically in production. This means our product engineers run an on call rotation. Benefits: Apart from the all-expenses-paid company trips, stock options in one of the world's most hotly tipped startups, a laptop and team lunches every Friday, you won’t get much in the way of extras. However, we will give you 21 days holiday a year (plus public holidays), a fun, friendly atmosphere, plenty of opportunities to grow and the chance to be part of our little revolution. Oh, and coffee, there’s plenty of coffee. #LI-NT1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.
Transferwise Tokyo, Japan
Dec 10, 2019
Full time
KYC Analyst – Tokyo Purpose of the role: Ensure speedy and correct verification of regional low risk customers, amongst other things, focusing on consumers, according to regulations and  TransferWise policies. The KYC agent is a starting level job to get acquainted and master low risk customers’ KYC, where customer focus through efficiency, consistency and quality are the main drivers. The KYC agent understands regulatory framework and follows documented processes, is a team player and attentive to details. Duties and responsibilities: Review low risk customer identification and other relevant documentation to ensure legitimacy Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification Effectively work through the backlog of verification cases maintaining speed, quality and consistency of work Take limited risk-based case decisions within the context of our customer due diligence policy Communicate clearly with customers by phone and email where further details or clarifications are required Learn and understand our regulatory obligations, how our policies fulfill them and our risk-based approach to deterring and preventing money laundering and financial crime Escalate any suspicions and/or concerns to the AML and Fraud teams for review Work as a team player to deliver a great customer experience, going the extra mile where needed and sometimes contributing more broadly through side projects Showing independent working skills by taking on well defined side projects found with the help of TL. Meets set quality and efficiency levels. Skills/requirements: Very good verbal & written English and Japanese Ability to multi-task and take responsibility in challenging situations; Handle routine; Punctual, independent, proactive and willing to get things done; No previous experience needed Expectations by the end of probation time: Independent with daily tasks. Meet efficiency and quality expectations set for all team members. Receives support prioritizing work when needed. Has deep knowledge about markets served within the team and operational processes. Is able to detect problems, problematic areas and solve or escalate them as needed. Be up to date with acceptable use policy, regional CDD guidelines and AML policy. Additional Notes: We're offering an annual salary of 5.3 million JPY gross for this position. You must be authorized to work in Japan.   募集要項 : お客様のニーズに応え、日本の規制と社内ポリシーに従ってスピーディーで的確な本人確認を実施できるKYC(顧客確認)エージェントを探しています。   KYC(顧客確認)エージェントは質の高いカスタマーサービスを目指し、低リスクのお客様の本人確認を効率的に的確に遂行することが求められます。 規制を理解し、決められたプロセスに従って、細部に注意し、チームの一員として協力し合いながら日々の業務をこなします。   主な仕事内容: 低リスクのお客様の本人確認書類及びその他の関連書類を審査する お客様、第三者機関から受けた情報や書類及び、自身でリサーチした情報を認証の条件と突合する 効率的かつ、的確に認証作業を進め、スピーディーにバックログを解消する CDD(顧客デューデリジェンス)ポリシーに従い、限られたリスクの範囲内で認証の判断を下す 必要な追加情報や確認事項がある場合には、電話及びメールにてお客様に明確なコミュニケーションを通して確認する 犯罪収益移転防止法等、日本の規制及び社内ポリシーを習得し、マネーローンダリングや金融犯罪の防止対策を理解する 不審な要因のあるお客様や取引をAML(反マネーローンダリング)チームやFraud(不正調査)チームに報告する チームの一員として活躍し、クオリティーの高い顧客サービスを提供し、時には決められた職務以外の役割も積極的に補う 独立性があり、チームリーダーと共にゴールを設定した独自のプロジェクトも実行することができる 必須スキル: 読み書きともに流暢な英語力(他の言語も話せれば尚可) 複数の事柄を同時に扱うことができ、かつ自分にとって挑戦的な業務でも責任をもって対応出来ること 定型的作業を効率的にこなせること 決められた時間の中で、独立して、積極的に作業を完了させられること 業界未経験者も大歓迎! 試用期間完了までに求められる実績: 独立して日々の業務をこなせるようになること 決められた業務の効率性及びクオリティーの基準を満たしていること 必要に応じて業務の優先順位をつけるためのサポートを受けていること 日本市場及び業務に必要な知識を習得していること 問題点を特定し、自身で解決するか、改善を目指して報告すること 最新の利用規定、CDD(顧客デューデリジェンス)ポリシー、及びAML(反マネーローンダリング)ポリシーを理解していること 備考: 年収530万円 日本で就業可能な方に限ります。 #LI-RV1 Join Us Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process. At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype. Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.