Deliveroo

  • London, UK
Deliveroo London, London
Feb 23, 2020
Apply Now Database Analytics Engineer at Deliveroo (View all jobs) London Who We Are We’re in the business of delivering awesome meals into everyone's home or office – fast. We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants to consumers with an unparalleled level of convenience. We don’t want people to have to suffer with bad takeaway delivered an age after they order. We work with hundreds of the UK's best loved restaurants along with renowned local gems such as to enable them to open up a valuable new revenue stream. Our customers are as passionate about great food as we are! The only thing faster than our deliveries is the growth rate of our company. We’re increasing in business scale and organizational size at a blisteringly fast rate, and keeping it all together and making everything click are at the heart of what make working at Deliveroo a thrilling experience. If you want to make a difference, and you’re passionate about food, come on board and join the ride . The Team At Deliveroo we’re striving to build London’s best engineering organisation. We’re dedicated to building a collaborative and supportive culture. We are not directive. We set goals and objectives and offer advice. We empower our engineers to find solutions to problems at the edge of computer science at great scale. We trust them to use their time wisely. Our teams are solving unique and difficult problems at scale in an energetic and hyper-growth environment. We’re growing incredibly quickly and we need experienced technical managers to help us scale. Analytics engineering is fundamentally about collaborative knowledge creation between data technology and the business.   We choose pragmatic, performant and reliable approaches to achieve the best results we can. This will require both tactical and strategic thinking in our choices to provide the best value add. We will be enhancing existing pipelines and investigating new tools that will increase reliability, resilience and repeatability to improve the quality and timeliness of the datasets we produce.  Over the next 12 months you will: Manage data warehouse plans for a product or a group of products. Design and implement effective database solutions and models to store and retrieve company data. Recommend solutions to improve new and existing database systems. Interface with engineers, product managers and product analysts to understand data needs. Build data expertise and own data quality for allocated areas of ownership. Design, build and launch new data pipelines in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution   Who are you?: Experience gathering and analyzing system requirements Someone who has extensive experience working with Python In-depth understanding of database structure principles. Strong Data Modelling and Data architecture skills. Experience building analytical datasets (dimensional models, datamarts) Proven work experience as a Data Engineer, Data Analyst or similar role Strong background in Data and analytics engineering,  Create and maintain optimal data pipeline architecture. Experience building end-to-end data solutions and pipelines. 5+ years of experience in BI and Data Warehousing/Data lake Experience working with engineering teams with data and data science background Communication and leadership skills, with the ability to initiate and drive projects proactively. Strong SQL skills. Development experience in at least one other language  BA/BSc in Computer Science, Math, Physics, or other technical field preferred Experience working with streaming data sources (e.g Kinesis or Kafka) Benefits Fantastic exposure to scaling a tech team at a unique pace Work at our headquarters right by Cannon Street Station. The office has a prayer room, nap room, onsite gym, and a rooftop garden overlooking Tower Bridge. We hold firmwide meetings on our basketball court Flexible working, including parent friendly working hours, flexible hours, working from home days - all made easy by our great use of tech including video conferencing, slack, workplace Maternity/paternity leave and shared parental leave An internationally diverse, sociable, dynamic team to work alongside Conferences (attending and/or speaking) and learning resources Company benefits including: discounted private healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme, charitable giving, subsidised gym membership, cycle parking) Company wide tech talks with internal and external speakers, and a calendar of tech meetups hosted on the premises Regular team off-sites Access to Deliveroo Plus (no delivery fee on all orders)
Deliveroo London, London
Feb 23, 2020
Apply Now Senior Manager, Country Marketing Management at Deliveroo (View all jobs) London Why Deliveroo?  When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.   And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.    The Role We’re looking for someone to support our regional growth efforts across all markets. This role will work closely & collaboratively with in-country marketing teams, HQ channel leads, BI, finance, product and others to guide in-country teams to deliver best in class marketing strategies and plans that achieve commercial objectives. This role reports to the Director of Global Growth & Marketing and is based in London.  The ideal candidate is a self-starter who has experience defining marketing strategy, developing & executing demand generation campaigns and managing multiple stakeholders. You will also be looked upon to develop repeatable processes that can help us learn quickly & grow faster. This role requires an individual who can combine a strategic growth mindset with a strong skill set for operation, project management &  execution. S/he will be a self starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to ‘think big’ while paying careful attention to detail. Responsibilities Support a fluid, learning-oriented regional marketing organization that is constantly seeking to improve through better marketing measurement, understanding of competitive environment, customer insights, and knowledge of emerging industry trends.   Build processes and playbooks to ensure marketing teams leverage best practices from around the world and from HQ teams. Oversee specific strategic marketing company initiatives, coordinating development of strategy and execution across countries. Reviews progress on key projects or initiatives. Coordinate and identify risks to meeting timeline & deliverables. Jump in and assist with delivery of key business projects if needed. Assist and communicate with marketing & country leadership teams in decision-making, program management and initiative implementation. Review, design and execute on improvements to regional growth communication cadence and operating model.  Improve and create processes and coordinate organisational procedures for optimised efficiency and productivity.  Function as a proxy, information filter and facilitator to the Director of Global Growth & Marketing, determining the proper course of action as appropriate Track and share business growth indicators, recognising trends, troubleshooting issues and identifying opportunities to accelerate growth.  REQUIREMENTS 6+ years of experience with proven ability to manage multiple stakeholders across different markets to get things done. Superb project management skills with demonstrated experience of ability to plan at a strategic level and drill down to executional detail Proven track record in making things happen - delivering results quickly and efficiently. A creative problem solver who can think things through analytically. A proactive, can-do attitude, full of great ideas and able to get stuff done autonomously. Great communication & collaboration skills with a passion for building strong relationships and working cross-functionally in order to establish and meet shared organizational goals Experience at a top-performing retail/eComm/tech/FMCG company preferred Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.   There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.    Benefits and Diversity  At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.   In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.   We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.  
Deliveroo Madrid, Madrid
Feb 22, 2020
Solicita empleo Editions Intern en Deliveroo (Ver todos los trabajos) Madrid Cuando pienses por primera vez en Deliveroo, probablemente pienses en llevar una buena comida a tu casa en menos de media hora. Impresionante, ¿verdad? Pero entre bastidores está la verdadera historia. Esta historia es una de alto crecimiento, enormes desafíos y una enorme oportunidad por delante. Comenzó con nuestro fundador Will, llegando a Londres hace más de 5 años y encontrando casi imposible pedir buena comida, a pesar de la riqueza de los increíbles restaurantes de la ciudad. Avanzamos 5 años y operamos en 13 países con más de 50.000 riders que entregan pedidos de 50.000 restaurantes en más de 200 ciudades de todo el mundo. Queremos ser la compañía de alimentos definitiva, la aplicación a la que acudes cada vez que tienes hambre. Estamos transformando la manera en que la gente piensa sobre los alimentos. Estamos proporcionando a la gente un acceso ilimitado a diferentes cocinas y restaurantes, convirtiendo la cocina de una tarea a una elección, y dando a la gente la libertad de comer lo que quieran, cuando quieran, donde quieran. El Rol : Te ofrecemos realizar una práctica de 6 meses colaborando con el equipo de Deliveroo Editions teniendo la posibilidad de aprender, desarrollar y colaborar en un proyecto con retos constantes que enriquecerán tu futuro profesional. Como Editions Associate Intern realizarás múltiples funciones: Establecimiento de KPIs para asegurarnos de que estamos trabajando contra objetivos mensurables. Rastrear, reportar y revisar el desempeño contra estos KPIs. Gestionar e implementar cambios para agilizar los procesos. Estar en contacto constante con nuestros partners para brindar y recibir información relevante sobre el proyecto. Enlazar con la inteligencia de negocio para desarrollar una nueva función de análisis. Apoyar al equipo en la preparación de las reuniones de la junta directiva. Habilidades : Este rol requiere conocimiento y habilidades de Pensamiento estratégico. Habilidad para trabajar con plazos ajustados. Habilidades de comunicación oral y escrita para presentar propuestas a diferentes públicos y clientes. Capacidad para trabajar en relación con múltiples equipos. Excelentes habilidades en Excel. Creatividad para resolver problemas y apresurarse a encontrar soluciones. Requisitos importantes: Formación académica que te permita firmar Convenio Universidad - Empresa (el centro de estudio debe ser español). Alto Nivel de inglés. Disponibilidad Inmediata y posibilidad de hacer las prácticas por 6 meses a jornada completa de Lunes a Viernes. Prácticas no remuneradas y formativas. Residencia en Madrid.
Deliveroo Melbourne, Melbourne
Feb 22, 2020
Apply Now Operations Strategy Manager at Deliveroo (View all jobs) Melbourne Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.   And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.   The Role We are looking for an Operations Strategy Manager to join our team based in our Melbourne Head Office. The Operations Strategy Manager will be responsible for the detailed analysis that underpins our operational strategy, helping develop and implement key projects across the business. Reporting into the Head of Operations Strategy and Development, the role is highly analytical with a mix of project and people management.   The role will involve: Managing and leading an Operations Strategy Associate, working together to give them guidance, direction and coaching to drive results and develop technical skills Supporting the Head of Operations Strategy and Development in setting and implementing the team strategy with a particular focus on long term improvements and data analysis Leveraging data and insights to continuously identify opportunities for improvement. You’ll work closely with the Operations Leadership team to problem solve and implement solutions for key operational issues Collaborating closely with stakeholders across the Sales, Operations and Marketing departments to identify key metrics, trends and insights, which will directly impact the growth of our business Assisting in shaping the local market strategy, contributing to the development of solid business strategy across Australian markets Coaching and performance management of a team of highly skilled, operations individuals Performing ad hoc analysis to support other departments where required e.g., legal team Supporting the training and development of the broader business in key analytical areas e.g., developing training materials and programmes for Looker / Gsuite training   Requirements: The ideal candidate is highly analytical with exceptionally strong critical and strategic thinking. You’ll be able to tackle some of the biggest problems faced in the Australian business and use data to clearly outline your vision whilst planning for long term execution and ongoing project management. Applicants should ideally have 3+ years experience in management consulting, investment banking or equivalent, highly analytical roles with a strong track record of team or project management. They will have demonstrated experience of in-depth analytics and be able to turn complex problems into practical solution project plans that can be easily explained, understood and executed on. A successful candidate will be an advanced user of the Microsoft Office Suite and Google Suite - additional skills such as SQL and Python are highly regarded. You should be: Driven, hard-working and agile. We move fast at Deliveroo and you’ll be comfortable with the same Extremely strong analytically with a passion for detail and data crunching. You’re detail-oriented and able to maintain a high level of accuracy across all aspects of your work Resourceful, creative, and with a keen eye for leveraging data insights to make insightful business decisions and recommendations to drive strategy Expert Excel user. Experience with Python, SQL or other analytical software is highly regarded Energetic and ready to manage a high-performing team in a fast-paced, results-driven environment Enthusiastic and willing to flex your approach/contribution to accommodate business requirements Comfortable working with individuals at all levels. You must be a team player and able to galvanise support from colleagues across departments, cities and the global org   Life at Deliveroo We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.   There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.   Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
Deliveroo Madrid, Madrid
Feb 22, 2020
Solicita empleo Restaurant Operation Intern en Deliveroo (Ver todos los trabajos) Madrid Be part of a team where you will be working with international top brands and your main responsibilities will be: Assist in onboarding new partners into our platform. Assist in day-to-day partner requests and coordinate with different teams (tablet collection, changes in menu, pictures…). Assist in day-to-day operations. Help execute marketing plans. Maintain an excellent relationship between Deliveroo and our partners. Ideally you have: Available for a full-time internship of at  least six months with University agreement . Bachelor’s degree Strong communication skills Positive and can-do attitude One year experience in a sales/marketing role Microsoft Office Good domain of the English language Be a great team player 
Deliveroo Amsterdam, Amsterdam
Feb 22, 2020
Apply Now Customer Service Representative - Full Time at Deliveroo (View all jobs) Amsterdam Lekker eten, goed bezorgd. Dat is niet alleen ons motto, we maken het ook dagelijks waar! Als organisatie groeien we snel, wat onder andere te danken is aan onze gedrevenheid en ambities. Deze ambities zijn ontstaan vanuit het start-up principe, echter is Deliveroo deze fase momenteel aan het ontstijgen. Steeds meer klanten weten ons te vinden, de keuze aan restaurants wordt met de week groter en het aantal bestellingen blijft groeien. Het is dan ook tijd voor de volgende stap; het uitbreiden van ons Customer Care team! Wij zijn daarom per direct op zoek naar zeer gemotiveerde, hardwerkende Customer Care toppers die ons dynamische team komen versterken. Als Customer Care Representative ben je verantwoordelijk voor het onderhouden van contact met onze 3 stakeholders: Klanten, Riders en Restaurants. Wat je kunt verwachten van de job? Denk aan het monitoren van “live orders”, het beantwoorden van allerhande vragen uit naam van onze stakeholders en het beoordelen van compensatie aanvragen.   Wat verwachten we van jou? Je bent 40 uur per week beschikbaar (verspreid over 5 dagen, inclusief weekenden) Je bent zowel ‘s avonds als in het weekend beschikbaar (tot 23:00 uur) Je spreekt en schrijft vloeiend in het Nederlands en Engels Je beschikt over computervaardigheden en kunt goed multitasken Je bent positief ingesteld en beschikt over een probleemoplossend vermogen Je bent communicatief sterk Je werkt graag in teamverband maar bent ook zelfstandig   Wat mag je van ons verwachten? Een marktconform salaris Overheerlijk eten besteld bij onze partners (tijdens avondshifts) Uitgebreide onboarding en training zodat je goed getraind aan de slag kunt Korting indien je zelf via Deliveroo wilt bestellen Werken in een leerzame, inspirerende en gezellige omgeving Flexwerkplekken in hartje Amsterdam   Ben je enthousiast geworden na het lezen van bovenstaande? Reageer dan hieronder!  
Deliveroo Edinburgh, Edinburgh
Feb 22, 2020
Apply Now Software Engineer, Payouts at Deliveroo (View all jobs) Edinburgh The Role   As part of our Edinburgh team, you’ll develop solutions that ensure the best payment experience for the tens of thousands of riders and restaurants who use the Deliveroo platform every day. Using a variety of technologies, you’ll work with a team who cares about creating high quality, scalable code that moves millions of pounds, euros, dirhams and more every week.   Your skills:   We are looking for people who can say yes to some or all of the following: You’re proud of your readable, well-designed, and well-tested software. You’ve 2 or more years professional experience writing web-based applications in any language. You've a willingness to quickly get up to speed on our stack (currently Ruby/Rails and Go). You’re curious, empathetic, and have a strong desire to continually improve. You’ve experience with relational databases and key-value stores. You’ve experience with, or a willingness to quickly learn, front-end web technology. You offer empathetic feedback and listen to others. Life at Deliveroo We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
Deliveroo Brussels, Brussels
Feb 22, 2020
Apply Now Marketing Intern at Deliveroo (View all jobs) TBC Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest-growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. The Role We are now looking for a highly talented marketing intern for Belgium. This is a paid internship. This is a rare opportunity for a student to become a young member of a rapidly growing, well-funded startup, active in thirteen countries, including Belgium. You will primarily be helping driving consumers to use our online platform to order delivery from the best restaurants to their homes and offices. This is a role for an intelligent, motivated self-starter to develop their marketing career and help make us a household name in Belgium. Responsibilities ● Develop the city marketing strategy ● Execute and track online campaigns ● Analyze and report on marketing campaigns across channels ● Manage local and national projects with external parties Requirements ● Available for 6 months (minimum 4) as of March, 2nd 2020 till end of August ● Must be a strong bilingual candidate: EN+FR or EN+NL. Trilingual is ideal. ● Strategic ability that ensures our channels deliver against business objectives ● Experience in reporting and project managing is ideal ● Social media experience is a plus ● Excellent copywriting, proofreading and editing skills ● Expertise in Excel ● Experience in budget tracking ● A self-starter that’s comfortable with constant change ● Skills in Photoshop and/or Adobe Illustrator Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing start-up’s around
Deliveroo London, London
Feb 22, 2020
Apply Now Senior Product Manager at Deliveroo (View all jobs) London Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. The Role Job Title: Senior Product Manager Location: Cannon Street, London Salary: Competitive Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, who see us as a way to unlock access to new customers and thus maximize the revenue of their existing business, and who interact with us in several ways. And we’re a home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat. Life as a product manager can mean working on any or all of these areas, in order to deliver value to customers, drivers, and restaurants. Day to day, you’ll tackle new challenges, and find innovative, creative ways to apply yourself to the problems at hand. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward. Requirements You have experience in online product management, partnering with engineers and product designers, overseeing a dedicated team and leading product prioritization, the roadmap, and delivery of user-facing functionality You can apply an uncompromising focus on user-centric design, intellect, data, research, and well-honed judgment to ensure you’re focused on making the biggest difference to our users with your work and the biggest impact on Deliveroo You posses an evangelist’s touch for inspiring an organization with your product vision, instituting passion and excitement for your work, and the ability to convince the senior team to be thrilled with an outcome, even if at times it varies significantly from their original ask You'll use your significantly above standard analytical & technical skills and your ability to challenge and be challenged on a numerical basis to ensure your decisions are well-founded You understand how to run A/B and multivariate tests, using customer data to drive decision-making, and are willing to question your assumptions on a regular basis Life at Deliveroo We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
Deliveroo London, London
Feb 22, 2020
Apply Now Senior Software Engineer - IOS at Deliveroo (View all jobs) London Job title: Senior Software Engineer, iOS Location: Cannon Street, London Salary: Competitive   Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.   And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.   The Role You’ll work as part of our rapidly growing product team building robust, maintainable and beautiful iOS applications for our customers and our riders. You'll take part in decisions related to how we undertake new projects and gather requirements to scope out projects with the rest of the team. You'll work in a fast-paced, growing team. We're looking for people who enjoy mentoring others, like tackling problems collaboratively and working closely with designers/QA engineers to create polished solutions.   Requirements We want to emphasise that we don't expect you to meet all of the below: Take pride in readable, well-designed, well-tested software 5+ years experience building iOS applications Swift and/or Objective-C experience  Accomplished in scaling iOS architecture Experience with iOS development tools like Xcode Experience working in a cross-functional team Experience working with UIKit and AutoLayout Experience working with Git A bias for action and pragmatism over perfection   Life at Deliveroo We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.   Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.
Deliveroo London, London
Feb 21, 2020
Apply Now Policy and Automation Lead - Customer Care at Deliveroo (View all jobs) London Job Title: Policy and Automation Lead - Customer Care   Why Deliveroo?  When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.  The role In this role you’ll play a huge role in designing our refund policies and supporting the automation of our interactions with customers. You will be working with a young and dynamic team and reporting to the Global Head of Care Policy and Automation. You could be involved in leading some of the below workstreams: Enabling customers to use self-serve Define and prioritise the types of contacts we want to take in self-serve Work with the technology and policy teams to implement new ways for our customers to handle queries in self-serve Explore further levels of automation (e.g. chatbots etc.) Owning the library of compensation policies Testing return on investment of our refunds platform Ensuring global alignment in customer outcomes Ensuring compliance with legal obligations Encouraging adoption of automated customer care Define ways to prompt customers to use the self-serve product Work with technology teams to implement behavioural pushes Requirements Essential: Experience as a Senior Associate Consultant / Senior Business Analyst (or equivalent) in a top-tier consultancy or strategy function in a top-tier corporate Strong communication and stakeholder management skills with the ability to influence others Degree from a top university  Solid Excel/Google Sheets and modelling skills i.e., pivot tables and INDEX MATCH Effective PowerPoint/Google Slides skills in terms of speed and quality of output   Life at Deliveroo   We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decision s we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.  Benefits and Diversity  At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.
Deliveroo Melbourne, Melbourne
Feb 21, 2020
Apply Now Junior Account Manager at Deliveroo (View all jobs) Melbourne Why Deliveroo? We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.   And we're just getting started.    The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun. Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.  Reporting to the Account Support Manager, you will be a part of Deliveroo’s Small Medium Business (SMB) team tasked with growing and enhancing existing partnerships and driving growth across an extensive restaurant portfolio. You will be joining one of the fastest growing start-ups in the world, surrounded by a top-notch team of enthusiastic self-starters that are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.   The Role  We are looking for a SMB Account Manager to join our team. This is a rare opportunity to become a founding and critical member of a rapidly growing, well-funded startup. You'll be liaising with restaurants located in various cities around Australia. This role is office based with all communication held through phone and email. Your role will involve cultivating existing restaurant relationships and helping them increase their online sales with a large portfolio of restaurants. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.   Responsibilities Maintaining and growing relationships between Deliveroo and restaurant partners Proactively and reactively assist customers to increase online sales through Deliveroo Adhere to internal processes to streamline administrative support Data entry Supporting marketing initiatives and encouraging your portfolio to implement these Managing Deliveroo restaurant admin tasks Assessing restaurant menus Basic data analysis & reporting Invoicing Resolutions Complete account query and issue resolution   Requirements We are looking for someone with 1-2 years working experience, ideally in a commercial environment where you have to deal with many clients / customers. This would be a perfect role for a recent grad or entry level applicant You must be outgoing and a strong communicator whether face to face, through phone or email - experience in customer service is ideal! You must be commercially minded and results oriented You must be a self-starter, hard-worker and well organised You should be comfortable using different technology Excel experience is preferred but not essential Negotiation experience is valuable to the role, but not essential Ability to work on various projects at the same time   Benefits Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape Open, respectful and fun company culture BIG Friday lunches – Deliveroo'd to the office of course! Weekly Exercise class to counteract all the amazing food! Have a real impact on the company's growth and evolution Work with people who love what they do every day Life at Deliveroo   We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.  There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Deliveroo London, London
Feb 20, 2020
Apply Now Expenses Payable Clerk at Deliveroo (View all jobs) London Why Deliveroo?  When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion-dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.  Reporting to the Accounts Payable Manager your responsibilities will include: Supervisory responsibility for 1 member of the team, to include monitoring and mentoring Ensuring all expense tasks are completed within agreed time frames Timely and accurate expense claim processing and query handling (in relation to expenses, credit cards, prepaid cards and P cards)  Responsibility for managing the various card programmes (including credit cards, prepaid cards, and P cards), including administering applications for cards, reviewing spend and limits, and stopping / blocking cards Monthly credit card reconciliations Ensuring compliance with the expenses and credit card policies Helping track expenses spend against budget Checking all receipted claims, as well as ensuring that the correct amounts are being claimed, and where applicable paid within the agreed deadline of 7 days from receipt Verify that correct mileage and subsistence rates are being used where necessary in accordance with the agreed expense policy Assisting Accounts Payable Payments team with expense payment runs by reviewing and checking the preliminary report to actual expense claim or invoice Assist with month end analysis of expenses processed Ad-hoc Accounts Payable Job Requirements: The ideal candidate for this role will have at least 2 to 3 years experience working either in an expenses or accounts payable department and will have processed high volumes of expense claims Ability to work to tight deadline Excellent communication skills Multi-currency processing will also be beneficial for this role Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.  Benefits and Diversity  At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups’ around.
Deliveroo Paris, Paris
Feb 20, 2020
Apply Now New Business Lead at Deliveroo (View all jobs) Paris FMCG, Food & On Demand Convenience - Sales Lead   Why Deliveroo?  When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.    Responsibilities:  Define the Consumer Value Proposition - own the development of this including experience, pricing, selection and service.  Closely collaborate with other Deliveroo teams including Marketing, Brand, Growth, Editions, Partnerships and Insight as required.  Continuously monitor performance and adjust our approach if needed. Define the Partner Value Proposition - own the development of relationships with our On Demand Convenience (ODC) partners.  Define the operating model, taking into account how to scale in an efficient and effective way.  Secure and Manage Partners - identify, approach and onboard ODC partners.  Responsible for determining commercial models, marketing requirements, store roll-out and feeding back Product requirements as needed.  Work with ODC Account Manager to manage day-to-day operational needs.  Performance - work with relevant Finance, Operations and Strategy teams to define targets, KPI’s and measurement.  Manage relevant tracking and reporting for stakeholders (internal and external). Continuous evaluation to make iterative changes as needed. Competitor Tracking - build insights into our competitor performance and develop new operating models to allow us to expand effectively and improve our current market performance. Become our ODC Expert - build your knowledge and network to enable you to be a subject matter expert   Requirements The right candidate will be hungry, ambitious and motivated to work within a fast moving environment. As a guide, the ideal person will possess the following: Background: 5 years’ experience in consulting, banking or in a commercial strategy function at a top-tier FMCG or retail organisation.  Strategic - able to ‘think outside the box’ as well as execute ‘on-the-fly’ via understanding the dynamics, interdependencies and implications of decisions.  Customer Focused - be obsessed with the customer. Use quantitative and qualitative data to build a service that is right for the customer. Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers and bottlenecks via facilitation, creativity and resourcefulness.  Know when you have enough insight to make-a-call and apply the 80 / 20 rule. Resourceful Entrepreneur - loves ‘getting stuff done’ and iterating to drive continuous improvement. Comfortable with ambiguity and autonomy. Throw tenacity, brainpower, teamwork and collaboration at problems, not always more money and extra heads.  Cross-Functional Team Player - a collaborative team player who is able to get the best out of the people around you. Able to work effectively at all levels of Deliveroo and deliver success with and through others. Detail & Finance Orientated - able to get into the detail and use data to analyse, validate and test different approaches. Can build financial models from scratch, analyse key drivers and evaluate the ROI. Upbeat, Confident & High Energy - you bring freshness, energy and passion into the team.  Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved   Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.    Benefits and Diversity  At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.  In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.  We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
Deliveroo Taipei City, Taipei City
Feb 20, 2020
Apply Now Partner Service Agent at Deliveroo (View all jobs) Taipei City Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.   And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and com munications - it’s clear that our journey in the food sector has only just begun.  We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.   The Role We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunity to grow and expand the role. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities. Your role will include: Provide technical support to restaurant partner staff Maintain restaurant records by updating account information. Work closely with the Account Executive, Account Management and Customer Service team in ensuring service levels are met. Deal with the creation and updating of our restaurant menus   Requirements Excellent written and spoken Chinese and English Cheerful personality, good team player and ability to work under pressure in a fast-paced environment Able to communicate across different teams and resolve any issues that might arise Experience with Salesforce would be beneficial University students are welcomed Able to effectively communicate to a wide range of people via telephone or email
Deliveroo London, London
Feb 20, 2020
Apply Now Product Manager at Deliveroo (View all jobs) London Job Title: Product Manager Location: Cannon Street, London Salary: Competitive Closing date: 18 March 2020 Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. The Role   Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, who see us as a way to unlock access to new customers and thus maximize the revenue of their existing business, and who interact with us in several ways. And we’re a home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat. Life as a product manager can mean working on any or all of these areas, in order to deliver value to customers, drivers, and restaurants. Day to day, you’ll tackle new challenges, and find innovative, creative ways to apply yourself to the problems at hand. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward. Requirements You have experience in online product management, partnering with engineers and product designers, overseeing a dedicated team and leading product prioritization, the roadmap, and delivery of user-facing functionality You can apply an uncompromising focus on user-centric design, intellect, data, research, and well-honed judgment to ensure you’re focused on making the biggest difference to our users with your work and the biggest impact on Deliveroo You posses an evangelist’s touch for inspiring an organization with your product vision, instituting passion and excitement for your work, and the ability to convince the senior team to be thrilled with an outcome, even if at times it varies significantly from their original ask You'll use your significantly above standard analytical & technical skills and your ability to challenge and be challenged on a numerical basis to ensure your decisions are well-founded You understand how to run A/B and multivariate tests, using customer data to drive decision-making, and are willing to question your assumptions on a regular basis Life at Deliveroo We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
Deliveroo Dubai, Dubai
Feb 19, 2020
Apply Now Customer Care Representative at Deliveroo (View all jobs) Dubai Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date. We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live. And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast paced and blow off steam with free for all Thursday lunches. It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 100 cities. Customer Service at Deliveroo You will be directly responsible for the on-time delivery of food from Dubai’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self starter who is looking for a job that has ample career advancement opportunities. RESPONSIBILITIES  Actively monitoring orders placed via Deliveroo up to completion. Answering inbound calls from customers, riders, and restaurants. Proactively liaising with riders and restaurants to ensure orders run smoothly. Providing feedback to relevant departments to help improve our customer experience. Investigating and resolve customer complaints and queries. Responding to customer issues via email and phone. REQUIREMENTS  Excellent written and spoken English. MUST speak and write in Arabic  Good knowledge of the city of Dubai. Genuine passion for providing the highest level of customer service. Ability to use multiple systems and multitask in a fast paced environment. Able to effectively communicate to a wide range of people via telephone or email. Ability to quickly assess a situation and problem solve to point of resolution. Must be able to work evenings, weekends and late nights. BENEFITS Free food and LOTS of it Annual return flight  Access to Deliveroo Plus (no delivery fee on all orders) Subsidised gym membership An extremely fun team to work alongside! Abundance of great online learning courses delivered by global universities The opportunity to grow within a fast paced progressive organisation. Team Thursday lunches from our amazing restaurant partners and regular tasting sessions.  
Deliveroo London, London
Feb 19, 2020
Apply Now Finance & Strategy Manager at Deliveroo (View all jobs) London Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. Department Intro We’re looking for talented people to join our expanding Finance & Strategy department. As the scale and complexity of Deliveroo grows every day, we need dynamic, entrepreneurial, analytical thinkers to support in optimising decision making and drive quick, profitable growth. This is a perfect opportunity to become part of a team responsible for driving the strategic direction of the business. As a trusted business partner throughout the business you will be maintaining financial discipline throughout the company’s expansion. Role Intro Partnering closely with key decision makers in Technology and Product, you will provide analytical driven insight which supports decision making and understand the P&L impact of these decisions. You will also work with stakeholders to determine strategic initiatives to drive the long-term growth of the business and be responsible for modelling the impact of those initiatives. This role is perfect for someone who enjoys solving difficult problems, can manage various stakeholders and has high analytical capability. The role will involve: Understanding and influencing the underlying drivers of performance to help drive the top and bottom line Scenario modelling and business casing for multiple initiatives and layering this into financial planning Cost tracking and variance analysis Providing proactive, insightful, high quality analysis to support decision making Partnering with the various teams in Technology and Product to formulate and appraise appropriate strategies for their respective areas and support delivery of the overall business strategy and long-range plans Job Requirements Accountancy qualification (ACA, ACCA, CIMA) or equivalent by experience Experience influencing stakeholders at various levels, especially at C-level 5+ years post qualified experience, business partnering at a senior level A problem solver with the ability to effectively articulate findings Excellent commercial acumen Strong attention to detail and the curiosity to get to the bottom of issues An understanding of technology business partnering would be an advantage Benefits and Diversity  Work with people who love what they do every day, in an energetic and entrepreneurial culture Amazing HQ office located in central London with collaborative working spaces Discounted private healthcare, pension contributions, childcare voucher scheme, cycle-to-work scheme, charitable giving, subsidised gym membership Maternity, paternity, and shared parental leave Prayer room, nap room, and a stunning rooftop garden Learning resources and support for attending/speaking at conferences Friday lunches from our very own restaurant partners We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.
Deliveroo London, London
Feb 19, 2020
Apply Now Finance Assistant at Deliveroo (View all jobs) London Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. Department intro We’re looking for talented people to join our expanding Finance function. As the scale and complexity of Deliveroo grows every day, we need dynamic, entrepreneurial, analytical thinkers to support in optimising decision making and drive quick, profitable growth. This is a perfect opportunity to become part of a team responsible for driving the strategic direction of the business. As a trusted business partner throughout the business you will be maintaining financial discipline throughout the company’s expansion. Role Intro This role will partner with the New Business division - an exciting,fast-growing and entrepreneurial part of the business that will give you first-hand insight into our Editions, Virtual Brands, Deliveroo for Business, and other emerging businesses.  The primary role of the Finance Assistant is to support the business and Finance function with statutory reporting, financial analysis and ad hoc projects relating to the business unit. You will also contribute to the forecasting and annual budgeting process with key stakeholders in the business. Core Responsibilities: Corporate Reporting (50%): Responsible for ensuring the financial statements relating to the division are complete and accurate (including internal allocations per business requirements) Key contact for all queries relating to monthly financial performance of the division Day-to-day responsibility for the balance sheet ensuring that all items are understood and any risks are managed appropriately (including developing and implementing controls and month end balance sheet reconciliations) Business partnering with the Commercial teams to ensure that new propositions are properly planned for, and processes are prepared in advance of any new launches Business Support (50%): Monthly management reporting to key stakeholders on New Business streams, including preparation of financial analysis including commentary for senior management Assisting with annual budgeting and reforecast processes Developing processes and instilling financial discipline Varied operational business partnering  Ad hoc projects as deemed necessary to support the business Job Requirements Part-qualified ACA, ACCA or CIMA or AAT qualified accountant (or equivalent by experience) Demonstrable relevant industry experience in a Management Accounting environment Ability to work independently as well as part of a wider team, with a willingness to help in all areas as required Track record of delivering results - you are w illing to show initiative to generate results/meet deadlines Problem solving and decision-making skills Proficiency in Microsoft Excel and accounting softwares (NetSuite experience is desirable) Enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market Excellent written and verbal communication skills Benefits  Work with people who love what they do every day, in an energetic and entrepreneurial culture Amazing HQ office located in central London with collaborative working spaces Discounted private healthcare, pension contributions, childcare voucher scheme, cycle-to-work scheme, charitable giving, subsidised gym membership. Maternity, paternity, and shared parental leave. Prayer room, nap room, and a stunning rooftop garden. Learning resources and support for attending/speaking at conferences. Friday lunches from our very own restaurant partners We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around
Deliveroo Melbourne, Melbourne
Feb 19, 2020
Apply Now Content Marketing Specialist at Deliveroo (View all jobs) TBC Why Deliveroo?  When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.  The Role As a Content Marketing Executive you are the voice of Deliveroo, responsible for finding the best way to communicate with our target market and beyond. You’ll be looking after a number of channels right from the get go, looking after CRM, social media and our blog, with plenty of room for this scope to expand. Overall, you’ll want to create campaigns and content that are meaningful to customers, using the right channels at the right time. Our ideal candidate is a passionate marketer, who puts the customer at the centre of their content. You’ll be the kind of person who gets excited about new challenges, from creating a concept, developing engaging copy, building emails and reporting on your successes and learnings. Requirements To do all of this, you’ll: Work closely with the entire marketing team, using your expertise to drive the right content from all sides Manage a campaign calendar to ensure that regularly-scheduled content is being developed, keeping your channels fresh and engaging Build emails, push notifications and in app messages Manage the social strategy and execution Work with the wider company in order to build up the best content bank Conduct post campaign reporting, pulling out the most interesting lessons and using these to guide your future ideas Be comfortable with data -- pulling it, manipulating it and interpreting it Must haves: Bachelor’s Degree (Marketing or Business preferred) or strong relevant experience A minimum of 2 years marketing experience HTML familiarity (ability to understand where changes need to be made) Social Media management experience Copywriting experience Experience using data tools to pull results ie looker, power bi etc (preferable) Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.  Benefits and Diversity  At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.