WeWork

  • New York, NY, USA
WeWork Minato-ku, Tokyo, Japan
Sep 18, 2019
Manager, Enterprise Account Management     The Manager, Enterprise Account Management will lead a team of Enterprise Account Managers to ensure Enterprise WeWork members achieve success in their partnership with WeWork, while having a best-in-class experience. The Enterprise Account Management team functions as main points of contact for Enterprise company growth and retention. Main job functions include: renewals, upsell/growth, and customer lifecycle management. The ultimate goal is to ensure a world class experience, leading to increased retention and client growth. Successful Managers... Deeply understand their clients’ businesses, including current and future objectives Hire, onboard, train and develop strong account management teams Develop and improve processes to ensure Enterprise Account Managers can focus on main priorities: retention, growth and member experience Work well cross-functionally managing relationships across many stakeholders Are passionate about the WeWork mission and offering, and are experts in how we add value to our members beyond traditional commercial real estate options   Elements of team management will include but are not limited to: Recruit, hire, develop and inspire a world class Enterprise Account Management team Set goals and KPIs for EAMs, mapping both to global EAM framework, and region priorities; track progress, and drive achievement Represent Enterprise Account Management at territory leadership meetings Lead regular EAM team meetings and one-on-ones with Enterprise Account Managers; orchestrate trainings, skill development, and best practice sessions Manage team pipeline to forecast growth, retention, and churn Ensure systems adoption and optimization or usage (Salesforce, Gainsight, and other internal WeWork systems) Implement, execute, and improve on the WeWork EAM playbook, including but not limited to QBRs and customer touchpoint cadence Attend selected customer meetings to ensure you are leading from the front, and deeply understanding the day to day of EAM-client interaction Collect, consolidate and channel customer feedback to appropriate channels; collaborate with product and marketing teams Serve as an escalation point for key customer issues and opportunities   Experience & Requirements 6+ years of account management and/or sales experience, minimum 3+ years managing a sales and/or account management team SaaS experience and/or real estate ecosystem experience preferred High-performing people manager with a track record of building and leading high performing teams Experienced in hiring talent, building team culture, and managing a team to perform against sales, retention and upsell targets Strong collaborator; proven ability to work well cross-functionally Analytical mindset with ability to help create value-focused stories through customer data Skilled relationship builder and manager Strong sales executor with bias to action Highly flexible and adaptable; thrives amidst change and growth Highly organized and detail-oriented with excellent communication skills, both verbal and written Exhibits integrity, humility, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
WeWork London, United Kingdom
Sep 18, 2019
WeWork is currently looking for a Senior Project Accountant to join our team. You will be an integral part of a high-profile team and act as the Finance Business Partner to our local and Development teams in the EMEA territory. You will help manage the financial performance of our dynamic and fast growing pipeline of new WeWork locations, and will have an intimate understanding of individual project budgets. Duties and responsibilities: Monitor and forecast capital needs on development projects, including the collections of LL tenant allowances. Review and process quotes received from procurement or contracting to create a purchase order (commitment) in the job cost budget. Review each invoice or AIA requisition to identify any mistakes or omitted information, then submit to Accounts Payable for payment processing. Maintain continuous contact with the Construction and Development Project Managers for an up-to-date percentage of work completed tracking for each trade and payment status of each invoice. Process change orders or deductions for any contract. Track payments in Workday to ensure that each invoice is being approved in time for the scheduled payment date, and ensure that costs do not exceed the budget. Compile Lien Waiver Package for each project and submit to Finance Management for TI submission. Report financial information to all necessary departments and have information readily available. Establish and implement best in class financial and operational processes that will improve day to day operations and establish transparency. Support implementation of software package that will allow live-time insight into the progress and results of ongoing projects. Experience/Qualifications Experience in Accounting or financial operations, focused in a construction or development enterprise. Bachelor's degree in business related field. MBA, CPA, or advanced designation preferred. Experience implementing project management software (working knowledge of Honest Buildings is a plus). Proven history of working independently in a fast-paced, high growth environment. MS Office Suite with strong Excel skills Working knowledge of Workday is a plus. Highly organized, proactive, and attention to detail. Demonstrated strong leadership skills; ability to communicate with, co-workers and service providers across the world.
WeWork Plano, Texas, United States of America
Sep 18, 2019
Community Associate About the Role A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork. Goals and Objectives Illustrate WeWork’s core values and strive to achieve our mission Support the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage We Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer “walk-up” member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk Manage keycard activations and bike room access requests where applicable Ensuring the building is clean and well kept Ordering consumables Submit building receipts to the Community Lead and the Community Manager for expense reports Mail and Package responsibilities as needed Identify issues for escalation to the Community Lead and the Community Manager and document accordingly Experience and Requirements College graduate with a four year degree preferred, but not required Customer service and/or sales experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
WeWork Seattle, Washington, United States of America
Sep 18, 2019
Community Lead-Generalist About the Role Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations. Each Community Lead has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines. Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work. In this role, your primary focus will be Operations, while minoring in Sales and Hospitality. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building health targets, supported by Facilities Leads overseeing a Portfolio of WeWork locations. Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities. Key Responsibilities Operations: Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required Address day-to-day landlord issues including coordinating and managing building access as necessary Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand Oversee the daily ordering and receipt of product from vendors Prepare building expense reports and budgets for Community Management review Organize the move-in and move-out schedules to minimize member issues Conduct periodic review and revision of base building documents Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so Sales: Support the touring of new members when required Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members Support the referral of prospective or existing members to other locations when required Hospitality: Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals Identify and execute opportunities to connect members with each other Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests Ensure a gracious  arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training Experience & Requirements Bachelor’s Degree or equivalent 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience) Fluent local language and understanding of local culture required Experience managing individual contributors required Financial literacy and business operations experience a plus Excellent interpersonal and networking skills Strong verbal and written communication skills Strong organization skills with the ability to multitask projects through from start to finish Passion and understanding for entrepreneurial communities Critical Competencies for Success Do’er: You do what you love! Credibility is earned at WeWork through execution and getting things done. You get into the details and deliver results under highest expectations on time and quality. Be ready to get hands-on with all aspects of the daily needs. The buck stops with you. Pragmatism and outcomes orientation are valued and lead to wins. You thrive in a fast-paced environment. Solution-centric: You have the flexibility to think outside the box. You have the ability to foresee and identify needs of the team. You take an innovator and creator’s approach to any issues that may arise. Collaborator: There is no room for “I” at WeWork. Every role and individual is in the organization to serve We. Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative solutions. You must present well and communicate clearly and effectively to upper management and internal departments. You’re willing to adjust course when appropriate new ideas or objections are raised. You love working with people!
WeWork São Paulo, São Paulo, Brazil
Sep 18, 2019
Building Openings Associate   About the Role WeWork is seeking a Building Openings Lead who has project management experience in new building openings. This position is involved in a project from pre-lease through close out, and is heavily involved in maintaining operational standards, FF&E inventory management, vendor contracts, warehousing, and staging. Our ideal candidate is a detail-oriented self starter who is motivated by a fast-paced environment, has the ability to manage multiple projects at once, and is deadline driven. A process orientated mindset and can-do attitude is a must. Responsibilities  ·        Identify and resolve issues or roadblocks that could impact building openings; ·        Serve as a liaison between Development Project Manager and extended project teams including IT, AV, Procurement, Operations, Community, etc.; ·        Work with construction team to ensure completion of all aspects of interior and exterior signage including strategy, approval, fabrication, and install; ·        Collaborate with property management teams to implement all operational processes including: security procedures, guest registration, cleaning, sanitation, freight and HVAC policies, fire and life safety, base building maintenance requests, parking, bike policy, etc.; ·        Create base building document based on lease review/coordination with property management team, and train Community on building specific procedures; ·        Oversee procurement and warehousing strategies are successfully completed based on project timelines; ·        Create and execute opening schedule based on construction, inspections, deliveries, etc.; ·        Ensure that all FF&E products and operational items are purchased, delivered, and installed correctly and on time; ·        Coordinate and ensure building security items are completed, including access control and CCTV; ·        Coordinate IT setup with WeWork IT team; ·        Manage onsite openings crew including cleaners, movers, subcontractors, vendors, and WeWork team; ·        Ensure the building is complete/presentable before opening doors to members. Requirements ·        Must have an understanding of the construction build; ·        out process as well as experience on a construction site; ·        Ability to read architectural drawings and identify layout issues; ·        Very computer savvy, proficient in Excel (including basic formulas); ·        Ability to problem solve quickly and efficiently; ·        Ability to work under pressure and prioritize tasks in a compressed timeframe; ·        Ability to maintain order and efficiency in a stressful environment; ·        Energetic, well spoken, impeccable communication skills; ·        4-year college degree. A major in Architecture / Construction / Project Management is a plus; ·        3 years of relevant work experience; ·        Ability to travel in a regular basis when needed; ·        Advanced English is required. Spanish proficiency is a plus.
WeWork San Francisco, California, United States of America
Sep 18, 2019
About the Role: Technology Lead Department: Member Technology Services & Support Department Goals & Objectives Plans, strategizes, configures and delivers outstanding Support and Services for our Members and location based Member Teams To exceed Member expectations in the delivery of the core technology components of our Memberships Leverages existing, emerging, and innovative technologies to enhance the Member Experience and improve / streamline technology services processes Identify and deliver additional revenues for WeWork through the sale, installation and support of IT Services Position Goals & Objectives To provide “Level 2” support and solutions uniquely tailored to our Members and Team Members. To use your knowledge and skills to diagnose issues and design, plan or implement a resolution in a timely and appropriate manner. To offer guidance, on an ongoing basis, to the Community Team Members to provide “Level 1" IT support for Members. To work collaboratively with, and provide solutions to, the other Member Technology Teams, (Networking, Audio Visual & IT Business Development) at your WeWork locations. Monitor the availability and reliability of the WeWork Member technology infrastructure. Using your unique skills identify opportunities for optimization and if needed, partner with other Member Technology Teams to design, plan and implement a resolution. Proactively ensure that Members issues are, where possible, anticipated and resolved before they happen. Evaluate and educate the Members on IT practices that maximize their working efficiency while at WeWork Identify chronic or recurring IT issues partnering, where needed, with other Member Technology Teams for a resolution Build strong relationships with our Members and Community Teams by using your specialized capabilities and your ability to influence a positive outcome Responsibilities Responsible for the performance and design of the IT infrastructure, services and education of the Community Teams in the designated group of WeWork locations. Primary interface for the Member Technology Team providing a positive experience for WeWork Members through tailored IT solutions and the development and implementation of installation plans Support to the Community and WeWork Members to solve advanced technical issues and implement corresponding solutions Provide prompt response to Member problems and requests while managing and maintaining the ZenDesk system Educate and assess capabilities related to IT troubleshooting practices for the location based Community Teams to ensure they can provide level one technical support to the Members Responsible for identifying and selling Member IT Services that generate revenue for WeWork Manage and engage third party vendors to perform cabling repairs and approved installs Coordinate and support other Tech Leads and Tech Associates to excellent and consistent Member Experiences at various locations in the region through Remote and On-site support Coordinate and partner with the Member Technology Networking Services Team with the troubleshooting and resolution of LAN & Wireless Network issues Coordinate and partner with the Member Technology Audio Visual Services Team with the configuration, administration and troubleshooting of location based Audio Visual equipment Coordinate and partner with the Member Technology Business Development Team with the opening of new locations and the provision of services to our Enterprise Members Configuration of network printing resources including printer servers, printers and other peripheral devices Requirements An associate degree and 2+ years of technical experience preferred (support, field work, CCNA, etc.) Demonstrate excellent customer service skills including customer empathy, good customer diplomacy skills, and problem ownership Ability to use discretion and judgment in evaluating problems and creating solutions for Members • Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems Knowledge of data networking principles and architecture Ability to maintain positive relationships with Members and internal Team Members Ability to use support tools to speed up problem solving and improve own productivity Identify and consult with management regarding solutions to particular projects
WeWork New York, New York, United States of America
Sep 18, 2019
WeWork is looking for a senior digital product marketing manager who has the experience and vision to set a new bar for our website. The Sr Manager will be the product marketer in charge of wework.com. As an integral member of the Digital Marketing team, this person will help ensure that our website meets the needs of our customers, and helps WeWork achieve its goals. This individual will have an extreme focus on the customer and partner with the Technology team on customer-facing web projects. This person will be responsible for delivering buyer-centric messaging & creative to the website. This person will partner closely with our global and regional marketing teams to understand their priorities, and partner with Tech to ensure we’re prioritizing the most impactful projects. The ideal candidate will have expertise in product marketing, digital marketing, and have strong creative muscles. This role reports to the Sr Director of Digital Marketing and is ideally based at our Global Headquarters in New York. RESPONSIBILITIES Delivers customer-centric messaging and creative to our website that’s aligned to our strategy and brand Partners with our core product marketing team to ensure our product and audience messaging is brought to life on the website in an engaging way that meets our customers’ needs Partners with the Technology team (Product, Engineering, Design) to influence the prioritization and development of new website pages and features by representing the customer and the Marketing org Writes business requirement documents  to provide Tech with context on marketing requests Develops creative briefs, and helps manage creative process within Marketing, as needed Aligns marketing stakeholders (i.e. Product Marketing, Creative, Brand Marketing) on complex, cross-functional website projects Understands regional and central marketing teams challenges, goals, strategy, and business requirements Works with Tech to analyze website performance to help identify changes to the site Supports Tech on GTM roll-outs, by partnering with regional & central marketing teams to drive traffic, adoption of new features, & leads Have a deep understanding of our product, fueled by member needs, buyer personas and market trends MINIMUM QUALIFICATIONS  7+ years of experience in Web Marketing, Digital Marketing, or Product Marketing Experience with B2B marketing, specifically the enterprise audience Strategic and structured, but comfortable with change and a highly matrixed organization A proactive communication style and knack for driving projects through to completion. Excellent verbal and written communication skills with strong attention to detail IDEAL QUALIFICATIONS Technical experience in managing web design and content development Strong analytical skills and ability to partner with data insights teams to apply data in relevant, meaningful ways Experience with the roadmapping and project management of websites using agile methodology SEO experience through technical, content strategy, and brand lenses BA/BS or equivalent required. MBA preferred.  Mastery of the following: Wordpress, JIRA, Google Analytics/360, Salesforce, Google Sheets & Slides, Looker or Tableau (or similar)
WeWork Edison, New Jersey, United States of America
Sep 18, 2019
Job Title: Technical Project Manager Job Summary:  WeWork is seeking an experienced technical project manager from the architectural glass industry to perform design and submittal work on interior facade systems. This individual is responsible for the development of submittal documents and production engineering information for interior storefront glazing projects. The technical project manager will also be responsible for understanding project specifications and developing solutions to them as they apply to a particular project. This person will be responsible for collaboration with program management and manufacturing teams to develop project solutions and maintaining schedules and budgets. Responsibilities and Duties: Maintain a high standard of quality and guide direct reports to do the same Complete technical reviews of project designs and advise on feasibility and cost impacts Evaluate project production information for installation, logistics, assembly and performance impacts Regularly report on the schedule and cost status of projects and provide support to the program management teams  Participate in continuous improvement efforts to ensure the engineered product is industry-leading Produce documentation and details for coordination with architectural teams Produce field layout and tag drawings for use during field installation Develop assembly details and diagrams when necessary for use on the shop floor Develop bills of materials for entry into the ERP system for downstream use Accurately reference design standards for calling out appropriate components and materials Coordinate frequently with program management and architectural teams for timely delivery of submittals Maintain work schedules and provide frequent updates towards completion status Required Qualifications: Bachelor’s Degree in Architectural Engineering, Mechanical Engineering, Industrial Design, Product Design or related field 10 years of experience in a curtainwall, glazing, or facade design environment. Strong knowledge of glazing technology, building codes, performance, and design principles Proven history of providing technical leadership for glazing systems 10 years of experience in detailing, 3D modeling, and creating bills of materials for glazing systems Preferred Qualifications: 15 years experience in a leadership role in an engineering department Master’s Degree Mechanical Engineering, Architectural Engineering, Industrial Design, Product Design or similar Required Skills: Excellent written communication skills and interpersonal skills Ability to understand technical drawings and mechanical principles Excellent computer skills Must have experience using CAD systems including 2D and 3D systems Must have experience with development of bills of materials and entering data into a ERP system Must be able to collaboratively evaluate benefits and drawbacks to storefront system designs Company Relationships: Reports To: Product Engineering Director Direct Reports: Project Drafters Working Relationships: Manufacturing Director, System Conceptual Designer, Acoustic/Structural/Building Physics Engineer, IE & CI Manager, Engineering Manager, Program Managers, Manufacturing Engineers, Industrial Engineers
WeWork Washington, District of Columbia, United States of America
Sep 18, 2019
WeWork Labs WeWork Labs is a business unit whose mission is to make WeWork the long-term friend and partner to early-stage startups, helping them fulfill their destiny, and to power all organizations that share the same intention. Our vision is to be there for anyone who wishes to take the startup path, be the best place to start, and forever partner in success and failure. We offer a global platform that helps startups grow and succeed through community, education, mentorship, investments, press and more, and deliver directly under the WeWork Labs brand and indirectly by powering incubators and accelerators.   Position Goals & Objectives: Ensure member companies’ success and happiness with a strong focus on developing opportunities and experiences for Member growth.   Launch and maintain an active and engaged community, facilitating the growth of each startup within Labs Manage the Labs admissions process to ensure a full roster of promising startups participates in Labs each month Drive growth, promotion, and management of Labs programming for the space(s) Collaborate with the WeWork Labs team and members to identify and execute on opportunities and strategies to continually improve our value proposition   Duties & Responsibilities The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class. Network, research, and create opportunities based on the unique needs of the early stage startups within WeWork Labs, including exposure to top industry mentors, investors and other key people crucial to success Manage the Labs member pipeline: generate leads, conduct tours, build a pipeline of exciting new startups to join our program and ensure a full occupancy and community participation each month - take responsibility for sales and community dynamics. This includes collaboration with our WeWork Sales team and Community teams. Work closely within the Community, Operations, and Maintenance teams to ensure the highest level of member experience and satisfaction Manage day-to-day member needs and works to get to know member companies and develop meaningful relationships to provide them with the best resources and opportunities possible Coordinate and run events and ongoing tailored programming, with the ability to assess outcomes, receive feedback, analyze methods and techniques, and participate in the ongoing development of events and programming Connect your members to the wider WeWork community, ensuring that knowledge and resources are shared between the various WeWork sub-communities, ultimately “graduating” Labs members to offices when their ventures mature Create and manage a Labs alumni community, continuing to involve them in mentoring the new generation of startups participating in the program Identify, strategize, and act on opportunities to extend WeWork Labs’ influence and brand in your city Build strong relationships between the business community, local government, and the Labs community Manage the P&L, including member growth, occupancy, revenue and margins, managing budget     Experience and requirements The requirements listed below are representative of the knowledge, skill, and /or ability required.   Knowledge Business incubation and acceleration programs Marketing and sales principles Working knowledge of industrial-organizational psychology, general management, sales, and marketing Familiarity with software engineering principles, revenue management, product-market fit Strong understanding of start-up financing and operations (burn rate, funding rounds, organizational scaling) Research methods Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations Public relations principles Budget administration principles Program coordination principles Experience desired in any aspect of small business, or personally owning or operating a commercial venture   Experience Deep knowledge of the startup “scene,” and developed connections with influencers in the startup ecosystem Experience in operations, project management, event production, sales, and/or customer service from an experience-based environment Experience consulting, familiarity with business and product strategy Technical background is highly desirable BA/BS or equivalent in Business, Marketing, Hospitality, or other related degree MBA preferred P&L experience required
WeWork Medellin, Antioquia, Colombia
Sep 18, 2019
Community Lead Operations: About the Role ● Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations. ● Each Community Lead has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines. ● Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work. ● In this role, your primary focus will be Operations, while minoring in Sales and Hospitality. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building health targets, supported by Facilities Leads overseeing a Portfolio of WeWork locations. ● Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities. Key Responsibilities ● Sales: ○ Tour and sell space to new members by articulating WeWork’s value proposition and mission. ○ Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs. ○ Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed. ○ Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets. ○ Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager. ○ Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members. ○ Train Community Associates and other Community Leads at your location to give effective tours and sales pitches for those occasions when you are unavailable to tour. ○ Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls. ● Operations: ○ Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experience. ○ Support the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required. ○ Support the daily ordering and receipt of product from vendors when required. ○ Support the preparation of building expense reports and budgets for Community Management review when required. ○ Support the preparation of move-in and move-out schedules to minimize member issues. ○ Support the Community Manager in making strategic decisions regarding the operational and financial performance of the location. ○ Support the development and management of team members, including Community Associates and Community Service Associates.
WeWork Edison, New Jersey, United States of America
Sep 18, 2019
Job Title: Technical Project Manager Job Summary:  WeWork is seeking an experienced technical project manager from the architectural glass industry to perform design and submittal work on interior facade systems. This individual is responsible for the development of submittal documents and production engineering information for interior storefront glazing projects. The technical project manager will also be responsible for understanding project specifications and developing solutions to them as they apply to a particular project. This person will be responsible for collaboration with program management and manufacturing teams to develop project solutions and maintaining schedules and budgets. Responsibilities and Duties: Maintain a high standard of quality and guide direct reports to do the same Complete technical reviews of project designs and advise on feasibility and cost impacts Evaluate project production information for installation, logistics, assembly and performance impacts Regularly report on the schedule and cost status of projects and provide support to the program management teams  Participate in continuous improvement efforts to ensure the engineered product is industry-leading Produce documentation and details for coordination with architectural teams Produce field layout and tag drawings for use during field installation Develop assembly details and diagrams when necessary for use on the shop floor Develop bills of materials for entry into the ERP system for downstream use Accurately reference design standards for calling out appropriate components and materials Coordinate frequently with program management and architectural teams for timely delivery of submittals Maintain work schedules and provide frequent updates towards completion status Required Qualifications: Bachelor’s Degree in Architectural Engineering, Mechanical Engineering, Industrial Design, Product Design or related field 10 years of experience in a curtainwall, glazing, or facade design environment. Strong knowledge of glazing technology, building codes, performance, and design principles Proven history of providing technical leadership for glazing systems 10 years of experience in detailing, 3D modeling, and creating bills of materials for glazing systems Preferred Qualifications: 15 years experience in a leadership role in an engineering department Master’s Degree Mechanical Engineering, Architectural Engineering, Industrial Design, Product Design or similar Required Skills: Excellent written communication skills and interpersonal skills Ability to understand technical drawings and mechanical principles Excellent computer skills Must have experience using CAD systems including 2D and 3D systems Must have experience with development of bills of materials and entering data into a ERP system Must be able to collaboratively evaluate benefits and drawbacks to storefront system designs Company Relationships: Reports To: Product Engineering Director Direct Reports: Project Drafters Working Relationships: Manufacturing Director, System Conceptual Designer, Acoustic/Structural/Building Physics Engineer, IE & CI Manager, Engineering Manager, Program Managers, Manufacturing Engineers, Industrial Engineers
WeWork New York, New York, United States of America
Sep 18, 2019
We are looking for an Accounting Manager to join our team and support WeWork's ventures. Ventures include our acquired companies such as Conductor, Flatiron and Meetup as well as our organic Ventures such as WeGrow, WeWork Labs, Retail, Rise, etc. This dynamic opportunity allows you to be part of a business within a business while still contributing to the We Company's mission. Job Description Manage proper accounting of business activities and lead month-end financial closing Ensure proper reconciliation of accounts, resolve and close aging items on time Oversee finance support functions for Meetup, including billing/accounts receivable and procurement  Liaise closely with Meetup’s Finance team for budgeting and forecasting, as well as investigating proper accounting treatment and system flows for new business lines Work with appropriate teams to define the future process, document accounting requirements and participate in testing Raise accounting issues and coordinate with appropriate teams to drive consistency Drive continuous improvement and identify, design and implement scalable processes. Develop and implement best practices that can be used globally Proficiencies & Qualifications Bachelor's degree in Accounting 6+ years of general accounting experience preferred with at least two years of managerial experience required CPA license preferred Excellent communication and presentation skills. Strong interpersonal skills and ability & desire to mentor and develop the team. Thorough understanding of US GAAP, internal control procedures, reporting requirements, and SOX implementations. Public accounting experience, at a Big 4 or a national firm, preferred, plus experience working in a fast-growing environment Proficiency with MS Office suite, excellent skills in Excel. Experience with Workday and/or Sage Intacct a plus Candidate must be highly organized, enthusiastic, self-motivated, detail-oriented professional with good people skills Ability to produce quality materials within tight timeframes and simultaneously manage several projects required Ability and willingness to quickly adapt in a rapidly changing environment
WeWork Denver, Colorado, United States of America
Sep 18, 2019
Building Openings Lead WeWork is seeking a Building Openings Lead who has project management experience in new building openings. This position is involved in a project from pre-lease through close out, and is heavily involved in maintaining operational standards, FF&E inventory management, vendor contracts, warehousing, and staging. Our ideal candidate is a detail-oriented self starter who is motivated by a fast-paced environment, has the ability to manage multiple projects at once, and is deadline driven. A process oriented mindset and can-do attitude is a must. Responsibilities: ●  You will be in charge of all FF&E logistics for new office openings around the country, sometimes internationally, acting as the liaison between Development Project Manager and extended project teams (IT, AV, Procurement, Operations). ●  Create and execute opening schedule based on construction, inspections, deliveries, etc. ●  Coordinate all aspects of interior and exterior signage including strategy, approval, and install ●  Develop procurement and warehousing strategy based on project timelines ●  Ensure that all FF&E products are purchased, delivered, and installed correctly and on time ●  Manage onsite openings crew including cleaners, movers, sub-contractors, vendors, and WeWork team ●  Identify and resolve issues or roadblocks that could impact building openings Requirements: ●  Bachelor's Degree Required ●  3-5 years of comparable work experience - scheduling / logistic planning / coordinating deliveries / project planning / construction experience / event planning ●  Very computer savvy, proficient in Excel (including basic formulas) ●  Able to problem solve quickly and efficiently ●  Ability to work under pressure and prioritize tasks in a compressed timeframe ●  Ability to maintain order and efficiency in a stressful environment ●  Energetic, well - spoken, impeccable communication skills ●  Be able to travel 7-10 days at the end of each month to be onsite for our new office openings Pluses: ●  Understanding of the construction build - out process ●  Experience on a construction site ●  Ability to read architectural drawings ●  A major in Architecture/ Construction/ Project Management
WeWork Jakarta Selatan, Indonesia
Sep 18, 2019
WeWork is seeking a Sales Manager to help lead its sales efforts in the Indonesia market. This full-time position sits within a successful Sales team that reports to the Sales Director and will be based in our Jakarta HQ. The successful candidate will be diligent with a proven track record in sales. As a Sales Manager you will be responsible for prospecting, outreaching, and generating leads in your market. In addition, you will be responsible for pitching, touring, and closing sales in all WeWork locations across your market. Additionally, the self-driven and self-motivated candidate will be responsible for collaborating with our centralized Enterprise and Strategic Growth teams to increase memberships in their market. Duties and Responsibilities Lead, manage, mentor and grow a team of Account Executives Lead generation and prospecting (i.e., cold calling, social media, attending networking events, marketing activation, etc.) Effective market pipeline management and reporting Drive process management Cultivating and maintaining SMB and Strategic Growth relationships Partner with cross-functional teams to ensure successful placement and member growth Developing innovative and creative sales methods Demonstrate WeWork benefits and solutions to potential new members Personal Sales contribution to be present by Sales Managers Manage multi-sites as required Ensuring the team constantly exceeds KPIs Experience/Qualifications Fluency in verbal and written English, [native language] required 4-6 years of sales experience, 2+ years of sales management experience Ability to penetrate new markets Presentation and communication skills required Detail orientation and organization skills required Bachelor's degree preferred Ability to establish and nurture C-level relationships Business development experience Experience with Salesforce a plus Commercial real estate sales experience a plus B2B business solutions experience a plus   As we are not able to provide a work visa, you must already reside in Indonesia and be able to work indefinitely without a work visa sponsorship.
WeWork Kansas City, Missouri, United States of America
Sep 18, 2019
Community Associate About the Role A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork. Goals and Objectives Illustrate WeWork’s core values and strive to achieve our mission Support the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage We Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer “walk-up” member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk Manage keycard activations and bike room access requests where applicable Ensuring the building is clean and well kept Ordering consumables Submit building receipts to the Community Lead and the Community Manager for expense reports Mail and Package responsibilities as needed Identify issues for escalation to the Community Lead and the Community Manager and document accordingly Experience and Requirements College graduate with a four year degree preferred, but not required Customer service and/or sales experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
WeWork London, United Kingdom
Sep 18, 2019
WeWork is currently seeking a mid-level lawyer with real estate experience to join the company’s growing investment and asset management group. This lawyer will advise WeWork’s investment and asset management personnel on real estate transactions, from inception through negotiation and closing, and on ongoing matters in respect of assets under management. S/he will actively participate in negotiations, and will regularly represent the company with real estate investors, buyers/sellers, and other members of the real estate community as needed. Successful candidates will enjoy working in an environment that is creative, mission-driven, results-oriented, and community-focused. Duties/Responsibilities (Including, but not limited to): Prepare and review real estate acquisition, investment, and joint venture documents, and negotiate related terms and conditions of real estate transactions Collaborate with WeWork’s Debt Capital Markets group on debt financing transactions Oversee and manage outside lawyers who advise on real estate and debt financing transactions from time to time, and investigate and make determinations in light of their findings and recommendations Manage the legal aspects of WeWork’s real estate transaction execution processes If required, participate in significant corporate transactions pursued by WeWork, including due diligence investigations and evaluation of proposed transaction terms Qualifications/Experience: Law degree from an accredited law school 3+ years of business law experience with a primary focus in commercial real estate transactions Strong drafting and negotiating skills Strong analytical and verbal/written communication skills Preferred qualifications and experience: Previous experience working with real estate private equity clients
WeWork Los Angeles, California, United States of America
Sep 18, 2019
Community Associate About the Role A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork. Goals and Objectives Illustrate WeWork’s core values and strive to achieve our mission Support the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage We Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer “walk-up” member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk Manage keycard activations and bike room access requests where applicable Ensuring the building is clean and well kept Ordering consumables Submit building receipts to the Community Lead and the Community Manager for expense reports Mail and Package responsibilities as needed Identify issues for escalation to the Community Lead and the Community Manager and document accordingly Experience and Requirements College graduate with a four year degree preferred, but not required Customer service and/or sales experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
WeWork Houston, Texas, United States of America
Sep 18, 2019
Flatiron School is seeking Lead Instructors for Data Science. We are looking for people that LOVE TEACHING. We make it a mission to seek out teachers who can infect, infuse and inspire with passion, wisdom, positivity, and humor. They show students how to love what they do, and how to better love who they are. The Lead Data Science Instructor will: Make No Little Plans Build for scale by planning, writing, and delivering lectures in accordance with the progress and pace of the class. Pilot our experimental efforts in curriculum and pedagogical style pursuing our collective unending quest to provide the best experience and most positive outcomes. Develop and lead student project sprints throughout the semester. Radiate Positivity Create a safe and collaborative environment where students understand that helping their peers betters their own experience. Find what to love. Leverage passion as a force for motivation by sharing what you are passionate about with your students and working those topics into lesson plans as appropriate. Be Scrappy Embrace change and thrive in ambiguity by helping students and staff with real time efforts, like debugging a student’s project or assignment, while devoting time and effort to developing the macro learning plan. Move quickly by prepare your own lectures but anticipating last minutes changes based on the class' progress and learning goals. Pursue Mastery Integrate feedback from team members on progress of class to set pacing and determine tactical interventions. Use feedback from students gathered via class surveys to greatly exceed the minimum bar. Work Together Empower others to succeed by conducting interviews for instructors and students for future cohorts. Provide feedback to team members by conducting weekly 1 on 1s and over-communicating on a daily basis. Qualifications for Lead Instructor, Data Science: Strong Knowledge in Data Science, Data Analytics, R, Python, Etc Strong Knowledge in Statistics, Mathematics and Machine Learning 2+ years of professional experience as a data scientist Prior experience teaching Can work cross-functionally with a variety of people from curriculum writers to engineers and designers Flatiron School teaches passionate, creative people how to code. We’ve been teaching since 2012, and now we’re developing software and programs to bring our successful curriculum to more students. We are more than just a school — we are a team of mission-driven individuals trying to align education with reality. Over our five years as a school, we’ve helped over one thousand students learn to code and launch careers in tech. To achieve these outcomes, we’ve never let ourselves stop growing – we’ve constantly iterated on our curriculum, evolved our teaching techniques, and created technology to improve our students’ learning experience. For the next step in our growth, Flatiron School has joined the WeWork family. In WeWork, we’ve found a partner who shares the mission we’ve had since the beginning: to enable passionate people to learn the skills they need to pursue careers and lives they love. And that mission won’t change. As part of WeWork, we look forward to working together to expand our in-person and online programs and further increase accessibility to our transformative education.
WeWork London, United Kingdom
Sep 18, 2019
The EMEA Operations Sourcing team is looking for a Sourcing Lead to be responsible for collaborating with internal stakeholders and external suppliers to ensure WeWork is partnering with vendors who provide both the highest value and make a positive impact on our community. The role is a great opportunity to be involved in cross functional projects, across multiple countries, spend categories and business functions so the candidate must be able to work with a certain degree of autonomy.     There are two key objectives of this position: to manage all Operations related vendor sourcing for new markets across EMEA and to support savings strategies in mature markets.   The Sourcing Lead will need to understand the cost drivers of Operations, have excellent stakeholder management, ensure strict adherence to the procure to pay process, leverage buying power while ensuring required service quality and supplier performance are maintained with a high degree of stakeholder and WeWork member satisfaction.   Duties and Responsibilities Execute procurement strategies.   Assist in developing and managing optimal strategic sourcing solutions for sourcing products and services required to provide a world class member experience whilst delivering value to the business. Support international expansion by sourcing new Operational vendors prior to market launch. Utilize analytical expertise to identify savings opportunities, partnering with the business in delivering measurable cost savings and developing multi-year cost avoidance and reduction strategies. Develop and manage the execution of Requests for Information (RFIs), Requests for Proposal (RFPs), and Request for Quotation (RFQs), evaluation of responses, and preparation of recommendations to business partners. Coordinate the business requirements and related needs for the Scope of Work. Develop and administer agreements and master services agreements (as appropriate) in collaboration with the business and legal department. Assist in assessing supplier capabilities via site visits, capacity/scalability and analyzing financial viability Support business partners with vendor management post-sourcing Organize and prioritize workload for maximum effectiveness and movement with a sense of urgency   Experience/Qualifications +2 years experience within Indirect procurement Bachelor's degree Experience negotiating pricing, contracts and commercial terms Experience in contract management Demonstrated ability to work cross-functionally and manage stakeholders Ability to manage large amount of data with tight deadlines Advanced skills in Microsoft Excel   Desire to succeed in a data-driven, fast-changing, and entrepreneurial environment Ability to work efficiently and flexibly in a fast-paced, hyper-growth environment, team player Additional languages would be beneficial - French, Spanish
WeWork Los Angeles, California, United States of America
Sep 18, 2019
WeWork Labs WeWork Labs is a business unit whose mission is to make WeWork the long-term friend and partner to early-stage startups, helping them fulfill their destiny, and to power all organizations that share the same intention. Our vision is to be there for anyone who wishes to take the startup path, be the best place to start, and forever partner in success and failure. We offer a global platform that helps startups grow and succeed through community, education, mentorship, investments, press and more, and deliver directly under the WeWork Labs brand and indirectly by powering incubators and accelerators.   Position Goals & Objectives: Ensure member companies’ success and happiness with a strong focus on developing opportunities and experiences for Member growth.   Launch and maintain an active and engaged community, facilitating the growth of each startup within Labs Manage the Labs admissions process to ensure a full roster of promising startups participates in Labs each month Drive growth, promotion, and management of Labs programming for the space(s) Collaborate with the WeWork Labs team and members to identify and execute on opportunities and strategies to continually improve our value proposition   Duties & Responsibilities The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class. Network, research, and create opportunities based on the unique needs of the early stage startups within WeWork Labs, including exposure to top industry mentors, investors and other key people crucial to success Manage the Labs member pipeline: generate leads, conduct tours, build a pipeline of exciting new startups to join our program and ensure a full occupancy and community participation each month - take responsibility for sales and community dynamics. This includes collaboration with our WeWork Sales team and Community teams. Work closely within the Community, Operations, and Maintenance teams to ensure the highest level of member experience and satisfaction Manage day-to-day member needs and works to get to know member companies and develop meaningful relationships to provide them with the best resources and opportunities possible Coordinate and run events and ongoing tailored programming, with the ability to assess outcomes, receive feedback, analyze methods and techniques, and participate in the ongoing development of events and programming Connect your members to the wider WeWork community, ensuring that knowledge and resources are shared between the various WeWork sub-communities, ultimately “graduating” Labs members to offices when their ventures mature Create and manage a Labs alumni community, continuing to involve them in mentoring the new generation of startups participating in the program Identify, strategize, and act on opportunities to extend WeWork Labs’ influence and brand in your city Build strong relationships between the business community, local government, and the Labs community Manage the P&L, including member growth, occupancy, revenue and margins, managing budget     Experience and requirements The requirements listed below are representative of the knowledge, skill, and /or ability required.   Knowledge Business incubation and acceleration programs Marketing and sales principles Working knowledge of industrial-organizational psychology, general management, sales, and marketing Familiarity with software engineering principles, revenue management, product-market fit Strong understanding of start-up financing and operations (burn rate, funding rounds, organizational scaling) Research methods Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations Public relations principles Budget administration principles Program coordination principles Experience desired in any aspect of small business, or personally owning or operating a commercial venture   Experience Deep knowledge of the startup “scene,” and developed connections with influencers in the startup ecosystem Experience in operations, project management, event production, sales, and/or customer service from an experience-based environment Experience consulting, familiarity with business and product strategy Technical background is highly desirable BA/BS or equivalent in Business, Marketing, Hospitality, or other related degree MBA preferred P&L experience required