WeWork

  • New York, NY, USA
WeWork Los Angeles, California, United States of America
Dec 14, 2019
ABOUT US   The We Company’s mission is to elevate the world’s consciousness. Our global platform reimagines and positively impacts how we work, live and grow through three distinct business lines: WeWork’s mission is to create a world where people work to make a life, not just a living; WeLive’s mission is to build a world where no one feels alone; WeGrow’s mission is to unleash every human’s superpowers. Through design, technology, and hospitality we are creating a community that helps people live life with purpose and have a meaningful impact in the world. The We Company began 2019 with more than 400,000 members. In less than ten years, we’ve built a global network of 400 locations across 100 cities and nearly 30 countries, and we’re just getting started.   THE ROLE   WeWork is seeking an Account Executive to help lead its sales efforts in the XX market. This full-time position reports to the Sales Manager and is based in XX. The successful candidate will be diligent with a proven track record in value-based, consultative selling.  You will be responsible for the full sales cycle; pitching, touring, and closing sales in WeWork locations across the city. The self-driven and self-motivated candidate will collaborate closely with our local Community Team in order to increase building occupancy while creating a great member experience. Daily collaboration and teamwork with the Community team is crucial for success in this position.    RESPONSIBILITIES   50% Inbound lead management 25% Existing sales pipeline management 25% Lead generation and prospecting (i.e., cold calling, social media, networking, events, etc.) Tour and demonstrate WeWork locations and business solutions with potential members Partner with Inside Sales team to ensure successful placement of new members Utilize innovative and creative sales tactics Regional support; 10% travel   YOU BRING 2+ years of sales experience, preferably in B2B sales or commercial real estate Ability to establish and nurture C-level relationships Presentation and communication skills required Detail orientation and organization skills required Self starter who works well independently Team player a must Experience with Salesforce a plus Business development experience a plus Bachelor’s degree     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
WeWork Montreal, Quebec, Canada
Dec 14, 2019
Service: Powered by We  Poste: Chargé(e) de la communauté, Aliments et boissons  Relève du: Gestionnaire de la communauté   À propos du poste Le/la chargé(e) de la communauté joue un rôle essentiel en offrant une expérience d’accueil exceptionnelle en milieu de travail aux employés et aux visiteurs d’une grande entreprise immobilière internationale à Montréal, au Canada. Il/Elle s’acquitte des responsabilités tactiques quotidiennes dans le domaine de l’accueil, du service à la clientèle, de la planification d’événements et de la gestion des espaces, ce qui contribue à générer un esprit de collectivité et à améliorer les objectifs spécifiques du client et les initiatives existantes. À titre de point de contact avec les employés, l’équipe de la communauté est la première à répondre aux questions de ces derniers, à demander et à donner de la rétroaction, ainsi qu’à soutenir les objectifs afin de réaliser le projet.  Le/la candidat(e) doit avoir tout l’enthousiasme nécessaire pour offrir un service de première classe et le désir de surpasser les attentes des employés, ainsi que la capacité d’exécuter plusieurs tâches à la fois et la volonté de gérer les petits et les gros «dossiers». Il/Elle sera l’expert(e) interne des aliments et des boissons, supervisera le fonctionnement du café-bar, gérera et aidera le barista, et administrera les stocks de produits de la cuisine pour les étages de la direction et de la communauté.  Principales responsabilités  Gestion des expériences  ● Faire en sorte que l’étage de la communauté soit invitant et accueillant dans un espace de bureaux ouvert sur plusieurs niveaux.  ● Devenir l’expert(e) sur place en matière de politiques, de procédures et de meilleures pratiques du client.  ● Repérer et analyser les lacunes de l’expérience employé; travailler avec les diverses fonctions du client pour les combler. ● Soutenir le gestionnaire de la communauté dans la réalisation des objectifs et des initiatives liés au projet, selon l’entente initiale avec le client. ● Démontrer les valeurs de base de WeWork et s’efforcer de réaliser la mission du partenariat entre le client et WeWork.  ● Aider à l’enregistrement des invités lors des réceptions du client, en participant à l’enregistrement numérique, en accompagnant les invités à l’endroit de la réunion et en leur offrant les services de restauration et de barista.  ● Établir et entretenir de bonnes relations avec les principales parties concernées, à la fois à l’interne et à l’externe.  ● Encourager les relations entre les équipes parmi les employés. ● Travailler en partenariat avec l’équipe des ressources humaines de l’entreprise afin de créer une expérience d’accueil agréable pour les nouveaux employés, y compris une présentation d’orientation, des trousses de bienvenue, des événements d’accueil et de réseautage, et une visite des locaux; s’assurer que la formation et l’orientation se poursuivent à mesure que les processus évoluent.  ● Faire preuve d’attention et d’empathie, nouer des relations avec les employés de l’entreprise; surveiller la satisfaction et les besoins des employés.  Accueil et événements  ● Offrir un accueil irréprochable et un service haut de gamme.  ● Fournir des services généraux de concierge : très bien connaître l’immeuble et la communauté locale; prendre les initiatives nécessaires pour répondre aux besoins des employés de la communauté et de leurs visiteurs.  ● Superviser le fonctionnement du café-bar, gérer le barista et le remplacer dans ses tâches, au besoin.  ● Gérer les produits de la cuisine : sélection des produits, gestion des stocks, commandes, cadence de livraison, facturation, rapports sur l’utilisation, fourniture et réapprovisionnement en produits pour les étages de la direction et de la communauté.  ● Organiser des expériences et des événements de réseautage; créer des occasions d’échanges entre les employés, tout en respectant les valeurs du client. ● Collaborer avec les parties concernées chez le client, les groupes de ressources d’employés, le personnel administratif, etc., pour améliorer le programme d’événements existant. ● Participer à la planification et à la coordination des commandes d’aliments et de boissons pour les réunions internes et les événements en petit groupe.  ● Recueillir et suivre la rétroaction sur l’expérience employé afin de l’utiliser pour les programmes et événements de réseautage futurs, et présenter les informations aux principales parties concernées tous les mois.  ● Rechercher des occasions de surprendre agréablement les employés par des activités impromptues, des événements de réseautage et des moments personnalisés. ● Personnaliser des événements qui correspondent aux valeurs de WeWork et sont pertinents pour le client de Powered by We; découvrir des occasions de partenariat et de collaboration avec d’autres bureaux WeWork locaux.  Exploitation de l’immeuble ● Effectuer des visites des étages visés tout au long de la journée afin de régler tout problème potentiel et d’interagir avec les employés. ● Travailler en partenariat avec les équipes opérationnelles du client pour faire en sorte que les espaces, les salles de réunions, les cuisines et les zones du café-bar soient très bien entretenus. ● Travailler de concert avec les équipes de soutien privilégiées du client et les fournisseurs tiers pour résoudre rapidement tout problème lié à l’entretien de l’immeuble, aux TI, aux équipements audiovisuels, au ménage et à la sécurité. Expérience et formation ● Excellentes compétences à l’oral et à l’écrit en français et en anglais ● Baccalauréat ou expérience équivalente  ● Vaste expérience en matière d’accueil, d’aliments et de boissons, et/ou de service à la clientèle  ● Capacité de gérer les relations avec divers fournisseurs, de suivre le budget et de faire rapport des dépenses  ● Sens exceptionnel de l’organisation et capacité d’effectuer plusieurs tâches simultanément  ● Intégrité, fiabilité, sens des responsabilités, conscience de soi, éthique professionnelle et empathie  ● Enthousiasme à l’égard des missions et des valeurs de WeWork ● Compétences en informatique (Microsoft Office, G Suite, etc.)  ● Capacité de supporter des situations stressantes en ayant une attitude proactive et professionnelle Department: Powered by We Position: Community Lead, Food & Beverage Reporting to: Community Manager   About the Role The Community Lead will play an integral role in providing an exceptional workplace and hospitality experience to both employees and visitors of a global real estate company in Montreal, Canada. They will be responsible for executing the daily tactical responsibilities in the areas of hospitality, customer service, event planning, and space management, which in turn will help to foster community, elevating specific Client goals and their existing initiatives. As the in-person point of contact for employees, the Community team is the first to address employee questions, solicit and share feedback, and drive objectives to reach project goals. This candidate must have a passion for delivering a first-class service and a desire to exceed employee expectations, with the ability to multitask and a willingness to handle matters both big and small. They will be the in-house food and beverage expert and will oversee the operations of the coffee bar, manage and support the dedicated Barista, and manage pantry consumables inventory for both the Executive and Community floors of the building.   Key Responsibilities   Experience Management Create an inviting and activated Community Floor in a multi-level open office space Become the resident expert on Client’s company policies, procedures, and best practices Discover and analyze gaps in the employee experience; work cross-functionally with Client to communicate and address those gaps Support the Community Manager in accomplishing project goals and initiatives, initially agreed upon with Client   Illustrate WeWork’s core values and strive to achieve the mission of the partnership between the Client and WeWork   Support guest check-in in conjunction with Client receptions, assisting with digital check-in, escorting guests to a meeting place and offering consumables and barista services to guests Develop and nurture strong relationships with key stakeholders, both internal and external Support and promote cross team connections amongst the employee population   Partner with the company’s human resources team to create an engaging onboarding experience for new hires including orientation presentation, welcome packets, welcome and connection events, and tour of the space; ensure education and orientation is continued as processes evolve Be attentive and empathetic, developing relationships with company’s employees; monitor employee satisfaction and needs Hospitality & Events Be the champion of hospitality and ensure service is at its highest standard   Offer general concierge services: Be a subject matter expert both within the building and in the local community; be empowered to help accommodate the needs of both Community employees and their visitors Oversee coffee bar operations, managing dedicated Barista and providing coffee bar coverage, as needed Manage pantry consumables - including product selection, inventory management, ordering, delivery cadence, invoicing, usage reporting, provision and replenishment of consumables for the Executive and Community floors   Curate experiences and activations; create opportunities designed to connect the employees of the space with purpose, while simultaneously upholding the values of the Client Collaborate with Client stakeholders, employee resource groups, administrative staff, etc. to elevate existing event programming Assist with planning and coordinating food and beverage orders for internal meetings and small group events Collect and track employee experience feedback to inform future programming and activations, presenting insights to key stakeholders on a monthly basis Look for opportunities to ‘surprise and delight’ employees with unannounced pop-ups, space activations, and personally tailored moments   Customize events that are true to WeWork’s core values and relevant to the Powered by We Client; discover opportunities to partner and collaborate with local WeWork peer locations Building Operations Conduct walkthroughs of dedicated floors throughout the day to quickly address any potential issues and engage with employees Partner with Client’s operational teams to ensure that the space, meeting rooms, pantries, and coffee bar areas are maintained to the highest standards Partner with Client preferred support teams and third-party vendors to quickly resolve any issues related to building maintenance, IT, AV, cleaning/janitorial and security Experience and Requirements Fluent in French and English with strong verbal and written communication skills College graduate with a four-year degree or equivalent experience Extensive food and beverage, customer service, and/or hospitality experience required Adept at managing multiple vendor relationships, budget tracking, and expense reporting Exceptional organizational and multitasking skills High level of integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion and understanding of WeWork’s mission and values Proficient in computer skills (eg Microsoft Office, G Suite, etc.) Ability to navigate high stress situations with a proactive and professional attitude
WeWork New York, New York, United States of America
Dec 14, 2019
Position: Senior Manager, Global Intelligence Reporting to: Director, Global Investigations and Intelligence Job Description Summary: Working in collaboration with other Intelligence and Global Security professionals, the Senior Manager of Global Intelligence is tasked with maintaining global situational awareness of potential and developing risks capable of impacting Employees, Members and assets of WeWork. Among other qualifications, this position requires an advanced level of knowledge, skills, and abilities related to intelligence collection and analysis, and a familiarity with multiple forms of information technology and communications platforms. Demonstrated experience as a leader and mentor is also highly desired. The Senior Manager of Global Intelligence will develop and lead the day to day intelligence component within the WeWork security team. This position will provide accurate, relevant, insightful and timely threat analysis and risk assessments in support of business operations, employee safety and member experience. This successful candidate will be responsible for managing a team of security intelligence professionals as both a manager and a leader. The incumbent will provide excellent professional development and mentoring, being responsible for the career development of those reporting to this position. This position is part of a Global Investigations and Intelligence Team. The successful candidate will have prior experience working alongside Investigators and provide assistance to the Investigations team as directed by the Director of Global Investigations and Intelligence. Key Responsibilities: Manage and continue to build an intelligence capability to support WeWork mission to include global situational awareness briefings, investigative support, enterprise threat assessments, and employee and facility security. Maintain and develop a portfolio of threat profiles, activity, and trends from all available sources (open source, agency feeds, commercial feeds, and dark web). Provide actionable information by disseminating, compiling, and distributing a variety of concise analysis and warning products in written and presentation form to various key internal stakeholders. Identify, develop and implement intelligence policies and best practices in order to collect, organize, synthesize, and summarize data from multiple sources to provide actionable information to decision makers. Hire, train and manage and develop intelligence personnel, to include intelligence personnel working in the Global Security Operations Center. Provide intelligence training to the Global Security Team and other internal stakeholders. Build strategic relationships with government and private sector entities to support the WeWork mission. Act as the intelligence liaison for enterprise customers in order to coordinate information about threats, risk assessments and risk mitigation strategies. Conduct risk assessments for special events and executive travel. Create analytic products to provide senior leadership with warnings about future geo-strategic threats to WeWork operations. Provide regional security, operation and community personnel with intelligence support on investigations, incident trend analysis, and evaluating suspicious activity. Provide high level briefings to the WeWork Senior Leadership Team on major incidents that potentially could have a significant impact and risk to WeWork. Manage the intelligence cycle during ongoing incidents that may have an impact on WeWork operations to include direction, collection planning, collation, analysis, and dissemination. Work closely with key stakeholders across the Global Security Team to ensure threat intelligence analysis and products are mapped to prioritized company assets and risks. Leverage consumer, market, competitive, and industry information to develop and maintain intelligence about key and emerging trends. Serve as a consultant in proactively developing insights and intelligence in service of the company’s existing and future strategic direction. Develop intelligence expertise on adversaries; attack trends; and tactics, techniques, and procedures (TTPs) for threat actors that could target WeWork. Job qualifications : Master’s degree in intelligence studies, international relations, political science, criminology, area studies, or similar field is strongly preferred. At least 10 years’ experience in a position as an intelligence analyst, including at least 3 years managing personnel in an intelligence capability. 5+ years of experience in advising senior management. Demonstrated ability to lead and professionally develop subordinates. Must have a record of developing and implementing policies and procedures. Possess strong verbal and written communication skills, and the ability to formulate and articulate strategies and solutions to all levels of management. The Successful Candidate Will: Will be extremely customer service centric. Enjoy training and teaching others. Be an innovative and creative security professional by nature. Demonstrate a high-level of attention to detail. Demonstrate sound judgment and decision-making. Be able to multitask across multiple platforms, departments, time zones, and cultures when necessary. Maintain the highest professional standards within the WeWork message and concept.
WeWork Atlanta, Georgia, United States of America
Dec 14, 2019
ABOUT US   The We Company’s mission is to elevate the world’s consciousness. Our global platform reimagines and positively impacts how we work, live and grow through three distinct business lines: WeWork’s mission is to create a world where people work to make a life, not just a living; WeLive’s mission is to build a world where no one feels alone; WeGrow’s mission is to unleash every human’s superpowers. Through design, technology, and hospitality we are creating a community that helps people live life with purpose and have a meaningful impact in the world. The We Company began 2019 with more than 400,000 members. In less than ten years, we’ve built a global network of 400 locations across 100 cities and nearly 30 countries, and we’re just getting started.   THE ROLE   WeWork is seeking an Account Executive to help lead its sales efforts in the XX market. This full-time position reports to the Sales Manager and is based in XX. The successful candidate will be diligent with a proven track record in value-based, consultative selling.  You will be responsible for the full sales cycle; pitching, touring, and closing sales in WeWork locations across the city. The self-driven and self-motivated candidate will collaborate closely with our local Community Team in order to increase building occupancy while creating a great member experience. Daily collaboration and teamwork with the Community team is crucial for success in this position.    RESPONSIBILITIES   50% Inbound lead management 25% Existing sales pipeline management 25% Lead generation and prospecting (i.e., cold calling, social media, networking, events, etc.) Tour and demonstrate WeWork locations and business solutions with potential members Partner with Inside Sales team to ensure successful placement of new members Utilize innovative and creative sales tactics Regional support; 10% travel   YOU BRING 2+ years of sales experience, preferably in B2B sales or commercial real estate Ability to establish and nurture C-level relationships Presentation and communication skills required Detail orientation and organization skills required Self starter who works well independently Team player a must Experience with Salesforce a plus Business development experience a plus Bachelor’s degree   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
WeWork Montreal, Quebec, Canada
Dec 14, 2019
Service: Powered by We Poste: Gestionnaire de la communauté, Powered by We Relève du: Directeur régional des communautés À propos du poste Le/la gestionnaire de la communauté assure la direction stratégique de la communauté et est responsable de fournir une expérience d’accueil exceptionnelle en milieu de travail aux employés et aux visiteurs d’une grande entreprise immobilière internationale à Montréal, au Canada. Il/elle dirige une équipe de deux personnes et joue un rôle important principalement aux étages de la direction et de la communauté nouvellement conçus, en favorisant l’esprit de collectivité et en améliorant les objectifs spécifiques du client et les initiatives existantes. Le/la gestionnaire de la communauté travaille directement avec les employés de la communauté, les chefs d’équipe et les parties concernées internes afin d’encourager l’engagement dans ce nouvel espace, ce qui demande des communications de haut niveau dans tous les services de WeWork et avec diverses parties concernées dans l’organisation du client. À titre de point de contact avec les employés, l’équipe de la communauté est la première à répondre aux questions des membres, à demander et à donner de la rétroaction, ainsi qu’à soutenir les objectifs afin de réaliser le projet. Tâches et responsabilités Gestion de personnel • Diriger l’équipe de la communauté sur place dans l’immeuble afin d’atteindre les buts du projet et de répondre aux objectifs individuels et de l’équipe. • Tenir des réunions individuelles toutes les semaines afin de faire le suivi du rendement individuel dans l’équipe de la communauté; donner de la rétroaction constructive et faire des recommandations de perfectionnement professionnel. • Superviser l’équipe et la tenir au courant des changements de processus de WeWork au niveau de l’entreprise et au niveau régional, ainsi que des nouveautés relatives au client. • Être responsable des évaluations du rendement de l’équipe de la communauté, de même que des objectifs et des principaux résultats. • Travailler en étroite collaboration avec les équipes de direction générales et régionales de WeWork afin de déterminer les possibilités d’amélioration de l’expérience des membres. Gestion de l’expérience • Comprendre les objectifs d’affaires du client et trouver des possibilités de mobiliser les membres au moyen de recommandations et de services et programmes d’accueil qui favorisent les contacts entre équipes parmi les employés. • Devenir l’expert(e) sur place des politiques, procédures et meilleures pratiques de l’entreprise du client. • Faire en sorte que l’étage de la communauté soit invitant et accueillant dans un espace de bureaux ouvert sur plusieurs niveaux. • Être responsable de résoudre les problèmes qui peuvent se présenter relativement aux besoins du client dans les espaces. • Établir et entretenir des partenariats solides avec les principaux contacts et le personnel de soutien du client • Repérer et analyser les lacunes de l’expérience des membres; travailler avec les diverses fonctions du client pour les combler. • Faire régulièrement le point avec la direction et les parties concernées chez le client, en faisant des rapports trimestriels, afin de s’assurer que les objectifs du projet sont atteints et que des progrès continus sont réalisés par rapport au projet. • Surveiller l’utilisation de l’espace au moyen de l’observation et de la rétroaction qualitative afin de faire des recommandations au client sur des changements relatifs aux espaces et aux nouvelles possibilités de moderniser, de maximiser et de faire évoluer les lieux Accueil et événements • Concevoir et mettre en œuvre des règles, des directives et des pratiques exemplaires pour que l’équipe de la communauté puisse améliorer et optimiser l’expérience des membres, conformément aux politiques du client et à la portée du travail définie au préalable. • Offrir un accueil irréprochable et un service haut de gamme. • Fournir des services généraux de concierge : très bien connaître l’immeuble et la communauté locale; prendre les initiatives nécessaires pour répondre aux besoins des employés de la communauté et de leurs visiteurs. • Soutenir le chargé de la communauté dans la supervision des opérations du café-bar et la gestion des produits de la cuisine. • Organiser des expériences et des événements de réseautage; créer des occasions d’échanges entre les employés dans les espaces, tout en respectant les valeurs du client. • Collaborer avec les parties concernées chez le client, les groupes de ressources d’employés, le personnel administratif, etc., pour améliorer le programme d’événements existant. • Participer à la planification et à la coordination des commandes d’aliments et de boissons pour les réunions internes et les événements en petit groupe. • Recueillir et suivre la rétroaction sur l’expérience des membres afin de l’utiliser pour les programmes et événements de réseautage futurs, et présenter les informations aux principales parties concernées tous les mois. • Rechercher des occasions de surprendre agréablement les employés par des activités impromptues, des événements de réseautage et des moments personnalisés. • Personnaliser des événements qui correspondent aux valeurs de WeWork et sont pertinents pour le client de Powered by We; découvrir des occasions de partenariat et de collaboration avec d’autres bureaux WeWork locaux. Exploitation de l’immeuble • Travailler en étroite collaboration avec les fournisseurs de services opérationnels et privilégiés du client afin de favoriser un milieu de travail dynamique et fiable pour les employés des étages visés. • Gérer les demandes provenant des employés et déterminer les canaux et ressources nécessaires pour y répondre. • Interpréter et communiquer les problèmes opérationnels complexes à son équipe et aux employés. • S’assurer que l’équipe de la communauté effectue des visites des étages visés tout au long de la journée afin de régler tout problème potentiel et d’interagir avec les employés, en donnant de la rétroaction aux parties concernées. • Travailler en partenariat avec les équipes opérationnelles du client pour faire en sorte que les espaces, les salles de réunions, les cuisines et les zones du café-bar soient très bien entretenus. • Travailler de concert avec les équipes de soutien privilégiées du client et les fournisseurs tiers pour résoudre rapidement tout problème lié à l’entretien de l’immeuble, aux TI, aux équipements audiovisuels, au ménage et à la sécurité. Expérience et formation • Excellentes compétences à l’oral et à l’écrit en français et en anglais • Baccalauréat ou l’équivalent • Expérience dans le domaine de la gestion de personnel et des activités commerciales – Obligatoire. • Expérience en service à la clientèle et/ou en service d’accueil – Obligatoire • Gestion compétente des relations et attitude professionnelle • Expérience de gestion de l’exploitation et des installations d’un immeuble • Grande souplesse et capacité d’adaptation aux changements et à la croissance continus • Sens de l’organisation et souci du détail • Au moins deux ans d’expérience de gestion • Capacité de résoudre des problèmes avec des idées novatrices; sens aigu des affaires • Intégrité, fiabilité, sens des responsabilités, conscience de soi, éthique professionnelle et empathie • Enthousiasme à l’égard des missions et des valeurs de WeWork Department: Powered by We Position: Community Manager, Powered by We Reporting to: Regional Community Director About the Role The Community Manager will be the strategic leader of the Community Team, tasked with providing an exceptional workplace and hospitality experience to both employees and visitors of a global real estate company in Montreal, Canada. They will lead a team of two and have a big impact primarily on the newly designed Executive and Community floors by fostering community and elevating specific client goals and existing initiatives.   The Community Manager works directly with the Community employees, team leaders, and internal stakeholders to drive engagement within this new space, which requires high-level communication across every department at WeWork and with various stakeholders within the Client’s organization. As the in-person point of contact for these employees, the Community team is the first to address member questions, solicit and share feedback, and drive objectives to reach project goals. Duties and Responsibilities   People Management Lead the onsite Community team within the building to reach project goals and execute on team and individual objectives Perform weekly one-on-one meetings to track individual performance of Community team; provide constructive feedback and professional development recommendations Oversee and keep the team up to date on WeWork process changes on both a corporate and regional level, as well as Client-specific updates Be responsible for Community team performance management reviews and OKRs Work closely with corporate and regional WeWork leadership teams to identify opportunities for improvement in member experience Experience Management Understand the business goals of the Client and identify opportunities to engage the member population with recommendations, hospitality services and programming that promote cross-team connections amongst the employee population Become the resident expert on Client’s company policies, procedures, and best practices Create an inviting and activated Community floor in a multi-level open office space Take ownership of and help to resolve issues that may arise relative to the Client’s needs within the space Build and nurture strong partnerships with the Client’s key points of contact and supporting staff Discover and analyze gaps in the member experience; work cross-functionally with Client to communicate and address those gaps Check-in and meet regularly with Client leadership and stakeholder team, providing quarterly reports, to ensure project goals are being met and continued progress in the project is being made Monitor space usage through observation and qualitative feedback to make recommendations to Client for space changes and new opportunities to modernize, maximize, and evolve the premises Hospitality & Events Design and implement rules, guidelines and best practices for the Community Team to optimize and improve the Member experience, in line with Client’s policies and previously defined scope of work   Be the champion of hospitality and ensure service is at its highest standard   Offer general concierge services: Be a subject matter expert both within the building and in the local community; be empowered to help accommodate the needs of both Community employees and their visitors Support Community Lead in the overseeing of coffee bar operations and pantry consumables management Curate experiences and activations; create opportunities designed to connect the employees within the space with purpose, while simultaneously upholding the values of the Client Collaborate with Client stakeholders, employee resource groups, administrative staff, etc. to elevate existing event programming Assist with planning and coordinating food and beverage orders for internal meetings and small group events Collect and track Member experience feedback to inform future programming and activations, presenting insights to key stakeholders on a monthly basis Look for opportunities to ‘surprise and delight’ employees with unannounced pop-ups, space activations, and personally tailored moments   Customize events that are true to WeWork’s core values and relevant to the Powered by We Client; discover opportunities to partner and collaborate with local WeWork peer locations Building Operations Work closely with Client’s operational and preferred services providers to uphold a vibrant and reliable working environment for employees on the dedicated floors Manage requests from employees and identify the correct channels and resources required to complete the request Interpret and communicate complex operational problems to your team and employees Ensure that Community Team conducts walkthroughs of dedicated floors throughout the day to quickly address any potential issues and engage with employees, providing feedback and reporting to appropriate stakeholders Partner with Client’s operational teams to ensure that the space, meeting rooms, pantries, and coffee bar areas are maintained to the highest standards Partner with Client preferred support teams and third-party vendors to quickly resolve any issues related to building maintenance, IT, AV, cleaning/janitorial and security Experience & Requirements Fluent in French and English with strong verbal and written communication skills College diploma, Bachelor’s degree, or equivalent People management and business operations experience required Customer service and/or hospitality experience required Skilled relationship manager and professional demeanor Experience in building operations and facilities management   Highly flexible and adaptable to continuous change and growth Organized and detail-oriented Minimum 2 years of management experience   Ability to solve problems with innovative thinking; strong business acumen Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion and understanding for WeWork’s mission and values.
WeWork Minato-ku, Tokyo, Japan
Dec 14, 2019
WeWork is currently seeking a Director of Government Relations, Public Affairs, for WeWork Japan. This role will be based in Tokyo reporting to the Vice President, Public Affairs, based in Tokyo, and will lead the Government Affairs function efforts across Japan within the Public Affairs organization. WeWork’s mission is to create a world where people work to make a life, not just a living. In Japan we are advancing this mission by leading Japan’s workstyle reformation while empowering entrepreneurs and companies of all sizes to collaborate, innovate, and pursue their life’s work. As the Government Relations Director, Public Affairs, you will develop the overall Government Relations/Policy Strategy for WeWork Japan, and manage and oversee campaigns and initiatives that are designed to deepen awareness and demonstrate the value of WeWork’s product & services, position WeWork as a thought leader, create social impact, and support WeWork’s rapid growth in Japan. We’re looking for a growth-oriented leader who is mission-driven, able to think outside the box, embraces change, and is open to rolling up their sleeves to get the work done. Responsibilities : ● Work with the Vice President, Public Affairs, to develop the overall Public Affairs strategy for WeWork Japan, including Government Relations playbooks for entering new cities ● Build and maintain strong relationships with relevant government, civic, non-profit, and business leaders ● Identify key policy and regulatory opportunities, trends, and issues, and develop strategies to advocate for and promote the company’s positioning ● Create and operate impactful public-private sector partnerships and programs ● Collaborate with internal marketings, events, community, sales and legal teams to strategize and organize holistic programs, campaigns, and initiatives ● Represent the company at conferences and policy meetings as needed ● Own and manage external agency relationships across Japan ● Develop and lead a team of in-house GR/professionals Qualifications: ● Fluency in Japanese and professional proficiency or higher in English ● Minimum of 10 years of public affairs, government affairs and/or corporate affairs experience, preferably in a fast-paced, international, high-growth environments in-house or at an agency ● Extensive network with relevant government, civic, non-profit, and business leaders and organizations ● Deep understanding of regulatory environment, framework, and influencers that surround our business ● Insight into overall industry, workstyle reformation, innovation economy, and real estate related issues and trends ● Proven experience in creating and operating impactful public-private sector partnerships and programs ● Passion and knowledge of The We Company’s services ● A strong leader who is a team player and can work across functions and organizations ● Is extremely organized, detail-oriented, and results-driven ● Successful management of external agencies ● Excellent communication, writing and presentation skills ● Ability to travel to existing and new locations across the country ● BA/BS in law, political science, public policy, or related field
WeWork London, United Kingdom
Dec 14, 2019
The Growth Strategy & Operations Team is looking for a high-performing Apprentice to make significant contributions to our mission. All team members work closely with Product, Data Scientists, Real Estate, Sales, and Community teams on fast moving, high-stakes initiatives.   The apprentice will report directly to the Sales Operations Manager to provide support to several sales teams across different countries in EMEA with main focus on evaluating sales performance, improving efficiency through automation, and helping discussions on process improvements and strategy.    Responsibilities Will Include, but won’t be limited to: Creating reports and dashboards to track sales performance (through Looker, Tableau, and Salesforce) Support the EMEA monthly/quarterly planning and target setting processes, ensuring data accuracy input in all processes. Ensure the right use the CRM tools by providing user support and systems training Diagnosing gaps in sales performance and providing actionable solutions to address them Assisting on the implementation of projects which drive long-term growth Dive into both quantitative and qualitative data to understand and prioritise strategic opportunities   Requirements Bachelor’s Degree in Business/Economics, STEM (Science, Technology, Engineering, Mathematics) Degrees or similar fields Experience in high growth companies, strategy consulting, business intelligence or investment banking/private equity background is a plus Strong analytical and quantitative skills (excellent Excel skills, basic SQL is a plus) and excellent knowledge of Salesforce is a plus Ability to facilitate experimentation and conduct experiment analysis Responsible and reliable to the people you work with - this is a team effort! Growth mindset. You seek out learning opportunities for yourself and the team Effective communication skills. You can build the story and then tell it just as well Project management savvy. You expect the best from your peers to get joint projects done well Willingness to problem-solve and hustle to find solutions (even if unconventional), positivity and  a “can-do” attitude are essential Responsiveness. You deliver timely, digestible answers to complex asks
WeWork Los Angeles, California, United States of America
Dec 14, 2019
Community Lead-Operations About the Role Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations. Each Community Lead has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines. Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work. In this role, your primary focus will be Operations, while minoring in Sales and Hospitality. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building health targets, supported by Facilities Leads overseeing a Portfolio of WeWork locations. Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities. Key Responsibilities Operations: Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required Address day-to-day landlord issues including coordinating and managing building access as necessary Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand Oversee the daily ordering and receipt of product from vendors Prepare building expense reports and budgets for Community Management review Organize the move-in and move-out schedules to minimize member issues Conduct periodic review and revision of base building documents Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so Sales: Support the touring of new members when required Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members Support the referral of prospective or existing members to other locations when required Hospitality: Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals Identify and execute opportunities to connect members with each other Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests Ensure a gracious  arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training Experience & Requirements Bachelor’s Degree or equivalent 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience) Fluent local language and understanding of local culture required Experience managing individual contributors required Financial literacy and business operations experience a plus Excellent interpersonal and networking skills Strong verbal and written communication skills Strong organization skills with the ability to multitask projects through from start to finish Passion and understanding for entrepreneurial communities Critical Competencies for Success Do’er: You do what you love! Credibility is earned at WeWork through execution and getting things done. You get into the details and deliver results under highest expectations on time and quality. Be ready to get hands-on with all aspects of the daily needs. The buck stops with you. Pragmatism and outcomes orientation are valued and lead to wins. You thrive in a fast-paced environment. Solution-centric: You have the flexibility to think outside the box. You have the ability to foresee and identify needs of the team. You take an innovator and creator’s approach to any issues that may arise. Collaborator: There is no room for “I” at WeWork. Every role and individual is in the organization to serve We. Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative solutions. You must present well and communicate clearly and effectively to upper management and internal departments. You’re willing to adjust course when appropriate new ideas or objections are raised. You love working with people!
WeWork Guangzhou, Guangdong, China
Dec 14, 2019
About the Role A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork. Goals and Objectives Illustrate WeWork’s core values and strive to achieve our mission Support the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage We Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer “walk-up” member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk Manage keycard activations and bike room access requests where applicable Ensuring the building is clean and well kept Ordering consumables Submit building receipts to the Community Lead and the Community Manager for expense reports Mail and Package responsibilities as needed Identify issues for escalation to the Community Lead and the Community Manager and document accordingly Experience and Requirements College graduate with a four year degree preferred, but not required Customer service and/or sales experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
WeWork Boston, Massachusetts, United States of America
Dec 14, 2019
About the Role WeWork is looking for a Project Management Associate (APM) to help maintain and facilitate project processes for Development of WeWork spaces. As a member of the project management team, this person will work with the Development Director, Project Management Disciple Manager, Cost Management, and Development Project Managers to ensure consistent standards and best practices among projects.  He / she must have a background in project management and vendor relations with the ability to work both independently and cooperatively in a fast paced environment. The Assistant Project Manager will manage relationships with vendors and consultants, and must be reliable, focused, and detail oriented.  Working closely with both internal and external teams this person must be a highly resourceful problem solver and quick learner who excels under pressure. Responsibilities : Reports to the Project Management Discipline Manager to ensure that standards and best practices are maintained throughout project lifecycle. Initiates Project Kickoff by communicating project team assignments and setting up all initial project platforms Manages all Vendor relations including, vendor vetting, contract, and payment processes Works with Estimating team and Project Managers to ensure budgets are approved and accurately tracked throughout the project lifespan Facilitate internal contract and payment processes Ensures project information is organized and accurate across all platforms Coordinates and schedules all necessary meetings and records minutes Works with Development Directors, Discipline Leads & DPMs to notify teams of key project delivery milestones Acts as main point of contact between internal WeWork departments for region Qualifications : College degree (BA/BS) in a related field 2+ years of experience in a project management environment Strong understanding of the construction/building process Experience in managing project finances (POs, Invoicing, Vendor Relations, etc.) Impeccable and concise communication and presentation skills, verbal. and written Highly resourceful problem solver and quick learner Demonstrated ability to consistently meet deadlines Strong time management skills and experience managing multiple projects simultaneously Reliable, focused, and detail-oriented Excels under pressure and can maintain a calm demeanor at all times Ability to work both independently and cooperatively in a fast-paced environment Strong interpersonal skills Must be fluent in both English and local language
WeWork New York, New York, United States of America
Dec 14, 2019
The Global Security & Safety Department is seeking an Investigations Manager in New York, NY, to expand the Investigations Program.    The Investigations team monitors worldwide events that may affect any of the WeWork brand. This position will serve as the primary investigator for the United States and Canada. This position will report to the Director of Security, United States and Canada. . The position will lead investigations in the U.S. and Canada; as well as additional locations as assigned that impact WeWork’s buildings, members, global events, and infrastructure.    The role involves the need for strong operational, strategic and interpersonal skills. This successful candidate will interface with employees and support staff across multiple teams within and outside of the We Company.    We are looking for an individual that has significant problem solving and analytical skills. The role requires the ability to objectively evaluate information and make sound decisions. The individual must demonstrate strong leadership skills working both collaboratively in a demanding team environment and autonomously   The successful candidate will have significant experience and competence in both investigations and investigative management.      Key Responsibilities Enforce the standard of investigations in the U.S/Canada and ensure all investigations are conducted in a timely manner. Create and maintain  relationships with government agencies both locally and nationally.  Assist Regional Security Team members with best-practice methodologies for incident/change/problem management in a global, 24-hour, high-volume, high-availability, critical production environment. Position will involve investigations involving topics such as, but not limited too: assaults, threats, harassment, stalking or unusual interest, fraud, theft, and other property crimes. Ensure incidents that occur during WeWork events and at WeWork properties are appropriately resolved, investigated, and documented. Communicate with WeWork legal staff when appropriate to ensure incidents are handled and investigated appropriately based on local laws. Work irregular hours, at times including nights, weekends, and holidays on short notice, with the flexibility of last minute travel. Available for worldwide travel for event incident management and investigations. Frequently participate in meetings in person, or online, with security team members world wide. Provide constant communication to the Global Security Operations Center. Deliver presentations on investigative matters to appropriate WeWork stakeholders. Able to work independently to achieve results.  Lead and/or contribute to large, cross-division functional projects that impact the organization's long-term goals and objectives.     Requirements Minimum of 5 years’ experience with solid career progression, including at least 3 years in either criminal, corporate, or legal investigations or a combination thereof.  Extensive prior experience submitting reports for prosecution in a corporate setting, or law enforcement setting. Bachelor’s degree required. JD or Masters Preferred. Experience as a criminal investigator and/or corporate security investigations is highly preferred. Prior experience in open source intelligence gathering, as well as experience with law enforcement type database systems. Ability to adhere to privacy and confidentiality guidelines and policies. Proven leadership and teaching ability in order to train regional teams. Hands-on professional with ability to lead multidisciplinary teams. Demonstrated ability to identify and communicate areas in which additional or other services may be beneficial to the company. Demonstrated excellent verbal and written communication skills. Ability to work effectively across geographical and cultural boundaries, and with employees of all seniority levels and backgrounds Experience with interviews and witness preparation. Exceptional judgment, integrity, and discretion in handling confidential and sensitive matters Demonstrate familiarization of factors needed for prosecution such as reasonable suspicion, probable cause, evidence recovery/chain of custody, etc. Familiarization with physical security operations and access control systems. Willingness to travel extensively in area of responsibility as needed for Investigations Location: New York City  
WeWork Brooklyn, New York, United States of America
Dec 14, 2019
About the Role Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations. Each Community Lead usually has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines. In this role, you'll focus on all three. Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work. Our WeLearn learning platform will continually equip you with the skills and training to carry out your responsibilities. Key Responsibilities Operations: Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard. Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience. Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required. Address day-to-day landlord issues including coordinating and managing building access as necessary. Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand. Oversee the daily ordering and receipt of product from vendors. Prepare building expense reports and budgets for Community Management review. Organize the move-in and move-out schedules to minimize member issues. Conduct periodic review and revision of base building documents. Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location. Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so. Sales: Support the touring of new members when required. Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required. Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members. Support the referral of prospective or existing members to other locations when required. Hospitality: Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals. Identify and execute opportunities to connect members with each other. Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests. Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security. Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events, and training. Experience & Requirements Bachelor’s Degree or equivalent. 2+ years experience in operations, sales, and hospitality- ideally from hospitality or retail. Fluent local language and understanding of local culture required. Experience managing individual contributors required. Financial literacy and business operations experience a plus. Excellent interpersonal and networking skills. Strong verbal and written communication skills. Strong organization skills with the ability to multitask projects from start to finish. Passion and understanding for entrepreneurial communities. Critical Competencies for Success Do’er: You do what you love! Credibility is earned at WeWork through execution and getting things done. You get into the details and deliver results under highest expectations on time and quality. Be ready to get hands-on with all aspects of the daily needs. The buck stops with you. Pragmatism and outcomes orientation are valued and lead to wins. You thrive in a fast-paced environment. Solution-centric: You have the flexibility to think outside the box. You have the ability to foresee and identify needs of the team. You take an innovator and creator’s approach to any issues that may arise. Collaborator: There is no room for “I” at WeWork. Every role and individual is in the organization to serve We. Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative solutions. You must present well and communicate clearly and effectively to upper management and internal departments. You’re willing to adjust course when appropriate new ideas or objections are raised. You love working with people!
WeWork Miami, Florida, United States of America
Dec 14, 2019
Community Associate About the Role A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork. Goals and Objectives Illustrate WeWork’s core values and strive to achieve our mission Support the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage We Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer “walk-up” member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk Manage keycard activations and bike room access requests where applicable Ensuring the building is clean and well kept Ordering consumables Submit building receipts to the Community Lead and the Community Manager for expense reports Mail and Package responsibilities as needed Identify issues for escalation to the Community Lead and the Community Manager and document accordingly Experience and Requirements College graduate with a four year degree preferred, but not required Customer service and/or sales experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
WeWork New York, New York, United States of America
Dec 14, 2019
Senior Manager, Global Policy About Us The We Company’s mission is to elevate the world’s consciousness. Our global platform reimagines and positively impacts how we work, live and grow through three distinct business lines: WeWork’s mission is to create a world where people work to make a life, not just a living; WeLive’s mission is to build a world where no one feels alone; WeGrow’s mission is to unleash every human’s superpowers. Through design, technology, and hospitality we are creating a community that helps people live life with purpose and have a meaningful impact in the world. The We Company began 2019 with more than 400,000 members. In less than ten years, we’ve built a global network of 400 locations across 100 cities and nearly 30 countries, and we’re just getting started. The Role The Senior Manager of Global Policy is part of the Global Policy team focusing on the coordination and alignment of global policies and support of regional governance initiatives. This position reports to the Global Head of Employee Relations. You will be charged with providing the professional knowledge and technical expertise to oversee and manage WeWork’s global human resources policies across business lines and acquisitions throughout the world. You will work closely with the Global Head of Employee Relations, regional Heads of People and global employment counsel to review and advise on best practices, identify gaps and evaluate opportunities for improvement within the current policy portfolio, manage governance of the existing policy portfolio, as well as support the development of new policy as needed. You will be a gatekeeper charged with ensuring that policies are current and reflect WeWork’s business objectives and culture.  Responsibilities: Organizes, and executes policy strategies to achieve WeWork’s goals Reviews human resources-related policies and recommends revisions to such policies to preserve alignment with WeWork’s culture.   Works cross-functionally with internal stakeholders such as legal, communications and the broader policy team Assists in the development, writing and maintenance of WeWork’s culture-focused policies Ensures that global People teams monitor regulatory changes in WeWork’s markets and update existing policies as needed Provides expertise on compliance best practices Assists in the implementation and rollout of new global policies Acts as global point of contact for questions regarding WeWork’s policies and related processes Conducts regular audits of policy processes to ensure ongoing alignment with company values, people strategy and local regulations Coordinates closely with teams across business lines to ensure alignment between policy and culture Assists in reporting processes and metrics to evaluate policy efficiency and cultural alignment You Bring: Bachelor’s degree in related field or equivalent experience 6+ years of hr-related experience, ideally with a focus on employment laws Strong writing skills and interpersonal/communications skills Proficiency in online platforms (Google Suite) Proficiency in Microsoft Suite Ability to work autonomously The successful applicant will: Be a self-starter - WeWork’s People Team is a dynamic team within a creative and innovative culture. Be innovative and creative by nature. Be a confident public speaker able to influence senior executives and stakeholders. Demonstrate a high-level of attention to detail. Be able to multitask across multiple platforms, departments, time zones, and cultures when necessary. Be able to liaise with external organizations in a professional manner. Maintain the highest professional standards within the WeWork message and concept.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
WeWork Osaka, Osaka, Japan
Dec 14, 2019
WeWork is seeking a Sales Lead to help lead its sales efforts in the Japan market. This full-time position reports to the Sales Director and will be part of our growing Sales and Business Development division.  The successful candidate will be diligent with a proven track record in sales. The Sales Lead will be responsible for prospecting, outreaching, and generating small, midsize, and large company leads in their market. The Sales Lead will be responsible to pitch, tour, and close sales in all WeWork locations across their market.  Additionally, the self-driven and self-motivated candidate will be responsible for collaborating with our centralized Enterprise Sales team to increase enterprise membership in their market.     Responsibilities: 50% Touring prospects 25% Existing sales pipeline management 25% Prospecting new business leads through networking, events and etc. Cultivating and maintaining midsize and large business relationships Partner with New Member Development and Community teams to ensure successful placement and follow up of new members Utilizing innovative and creative sales tactics   Touring and demonstrating WeWork locations and business solutions with potential members Regional support; 10% travel   Qualifications: 2-5 years of sales experience Experience with Salesforce a plus Commercial real estate sales experience a plus B2B business solutions experience a plus Business development experience a plus Ability to establish and nurture C-level relationships Ability to penetrate new markets Presentation and communication skills required Detail orientation and organization skills required College/University graduate with 4-year degree preferred
WeWork Edison, New Jersey, United States of America
Dec 14, 2019
Job Title: Director, Product Engineering Job Summary:  WeWork is seeking an experienced Engineer from the architectural glass industry that can manage a technical team in the design and engineering of interior facade systems. This individual is responsible for the management of technical project leaders and for the on-time delivery of all engineering information. The Product Engineering Director will also be responsible for managing those in charge of the conceptual design of systems and the standardization of components. This person will also manage the independent testing, certifications, calculations, and engineering stamps for the facade systems.   The Product Engineering Director and team members will be responsible for documenting, standardizing and establishing use cases for the deployment teams. This team will also be responsible for building code evaluation and reviewing systems for building code impacts, accessibility, and performance. Responsibilities and Duties: Maintain a high standard of quality and guide direct reports to do the same Manage, train, and motivate engineers in the design and production engineering departments Track project engineering milestones and deadlines Track and manage quality of engineering information and engage in root-cause analysis when problems arise Regularly report on the key production metrics of the department and acknowledge accomplishments, pursue corrective actions, and ask for help when needed.  Establish continuous improvement efforts to ensure the engineered product is industry-leading Establish processes to evaluate adherence to building codes and public safety Coordinate efforts to keep all departments working together towards the same schedule. Required Qualifications: Bachelor’s Degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, Structural Engineering or related field 10 years of supervisory experience in a curtainwall engineering or architectural engineering environment. Strong knowledge of glass production processes and best-practices Proven history of developing an engineering department including training engineers, defining engineering processes, and defining system performance criteria Experience leading teams to produce submittal packages for architectural glazing scopes Experience leading teams in the production of fabrication packages for both internal and external fabrication and assembly Experience analyzing and complying with architectural glazing specifications and building codes Preferred Qualifications: 15 years experience in a management role in an engineering department Master’s Degree in Manufacturing, Industrial, Mechanical or Civil Engineering Licensed Professional Engineer in the State of New York, in good standing, with the ability to obtain licensure in other states Required Skills: Excellent written communication skills and interpersonal skills Ability to understand technical drawings and mechanical principles Excellent computer skills Must have experience using CAD systems including 2D and 3D systems Must be able to produce and review calculation packages for glazing systems Company Relationships: Reports To: General Manager Direct Reports: Mechanical Engineers, Structural Engineers, Conceptual Designers, CAD Technicians, Job Captains Working Relationships: Manufacturing Director, Aluminum Fabrication Manager, IE & CI Manager, Engineering Manager, Project Management Director, Supply Chain Director, Manufacturing Engineers, Industrial Engineers, Glass Quality Control Supervisor, Glass Facilities Manager
WeWork Munich, Bavaria, Germany
Dec 13, 2019
About the Role A Community Associate is the primary point of contact for the community and acts as the “face” of the assigned WeWork building. Goals and Objectives Illustrate WeWork’s core values and strive to achieve our mission Support the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through building relationships between members and events Ensure that your building is fully operational and processes are running smoothly Supporting in setting Member Expectations by contributing creative solutions and ideas Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours and oversee all relevant administrative duties Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk our internal ticketing software Manage keycard and physical key activations and inventory management.  Ensuring the building is clean and well kept together with our service partners  Ordering consumables and Promotional Materials Submit building receipts to the Community Lead and the Community Manager for expense reports Oversee all Mail and Package responsibilities  Identify issues for escalation to the Community Lead and the Community Manager and document accordingly Experience and Requirements College graduate with a four year degree preferred or equivalent job experience Customer service, hospitality and/or sales experience a plus Must have strong verbal and written communication skills with proficiency in local language preferred WeWork is a multinational company, advanced English skills, both verbal and in writing, are required  Exceptional organizational and multitasking skills with the willingness to ‘wear many hats’ with a positive and energetic attitude  Resilient and stress resistant, demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Teamplayer with a hands-on mentality Student for life, who likes to learn new things and is not afraid to step out of the comfort zone  Selfstarter with a passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
WeWork San Francisco, California, United States of America
Dec 13, 2019
About WeWork WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal. The Building Technology team’s mission is to Empower WeWork and its Members with world-class technology infrastructure, support and services. We are building best in class systems to deliver technology infrastructure and IT services to our Members in an automated, elastic, and easy-to-consume way. The technology we build and manage has allowed WeWork to scale to 300+ buildings in 20+ countries and continues to be our competitive advantage as the company continues to grow. Ultimately our goal is to make technology as frictionless as possible for our Members so that they can focus on creating their life’s work. Our Technology Leads are at the forefront of our business and our mission to empower and support our members.  Each Lead is responsible for managing the wide variety of "Technology Services and Infrastructure" in our ever-growing catalog of buildings.  Each location offers a variety of the latest networking, A/V and workplace Tech to provide our members anything and everything they require to thrive in our shared and dynamic workspace. If you thrive in an ever changing and challenging work environment, working independently, and are always thinking of how to provide the very best Tech experience then this is the place for you! You are highly autonomous, possesses effective written and verbal communication skills, strong sense of ownership, adapts quickly to new technologies, and have high career growth potential. The desire and ability to work in a fast paced, collaborative environment is essential. Responsibilities Responsible for the performance and design of the IT infrastructure, services and education of the Community Teams throughout the territory Primary interface for the Member Technology Team providing a positive experience for WeWork Members through tailored IT solutions and the development of tailored IT Services Provide prompt response to Member problems and requests with little daily supervision Manage and engage third party vendors to perform cabling repairs and approved installs Coordinate and support other Tech Leads and Tech Associates to excellent and consistent Member Experiences at various locations in the region through Remote and On-site support Coordinate and partner with the other Technology Teams for troubleshooting and resolution of LAN & Wireless Network issues Coordinate and partner with the Member Technology Business Development Team with the opening of new locations and the provision of services to our Enterprise Members Configuration of network printing resources including printer servers, printers and other peripheral devices Requirements An associate degree and 2+ years of technical experience preferred (Tech support, field work, CCNA, etc.) Demonstrate excellent customer service skills including empathy, diplomacy skills, and problem ownership Ability to use discretion and judgment in evaluating problems and creating solutions for Members • Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems Knowledge of data networking principles and architecture Ability to maintain positive relationships with Members and internal Team Members Ability to use support tools to speed up problem solving and improve own productivity Identify and consult with management regarding solutions to complex projects and intiatives   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
WeWork New York, New York, United States of America
Dec 13, 2019
The Building Operations Manager reports directly to the Director of Operations and will be responsible for providing strategic, cross-functional support for the Operations team to ensure the successful execution of high-level operational projects and standardized processes across the territory and region. The role is connected to the USC Operations Excellence team and will spend 50% of their time working together with the regional team to drive operational consistency across the region. The role will primarily focus on project identification, management, reporting and execution to continuously improve and optimize operational standards and processes while also serving as a ground control for all teams that deliver services within the Operations Department including but not limited to: Facilities, Safety & Security, Technology Services, Community Services, Finance, Member Experience, Real Estate, Leasing, and Development. Responsibilities vary from identifying opportunities to gathering data and analytics, project management, budget tracking, vendor management, dashboard creation, and communication to all internal and external stakeholders.   Building Operations Key Responsibilities Project manage key initiatives related to enhancing the community experience, creating operating efficiencies and/or incremental revenue streams related to any of the main operational support functions mentioned above as well as leading innovation projects for the territory and region. Identify and implement new Standard Operating Procedures (SOPs) and provide ongoing training/resources that improve operational efficiency, effectiveness, and/or costs Work with Community to optimize operational efficiency at the building level and serve as the point of contact for all operational procedures communicated from HQ Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process Assist in monthly Operating Expense review to look for opportunities to resolve challenges and create new processes to drive profitability Liaise with vendor management team to drive accountability and negotiate prices with top vendors Assist in the execution of special projects and new business verticals that arise Build and maintain relationships with internal team members and external resources   Data Analysis & Reporting Leverage data to develop dashboards and Powerpoint/Google slides decks to analyze the business and identify opportunities to create efficiencies Provide monthly, quarterly, and yearly statistical data reports (in addition to any ad hoc requests) and deliver thoughtful, actionable feedback to Operations leadership Track all projects and best practices ensuring dashboards accurately reflect implementation and results Track data trends to identify escalation-worthy items in a timely manner Pinpoint big-picture asset or process deficiencies across the territory Partner with data platform teams to continuously improve current reporting, metrics, and provide feedback on underlying systems   To Be Successful You Should: Demonstrate the ability to prioritize under pressure, without specific direction, while maintaining business priorities Ability to analyze situations objectively, providing unique and varied perspectives to challenges Excellent time management, organization, presentation, and prioritization skills Demonstrate the ability to problem solve and resolve conflict Have exceptional communication and interpersonal skills Take an innovator and creator’s approach to any issues that may arise Love details and deliver results on time and with exceptional quality Strict sense of confidentiality and business proprietary Uses regional systems and processes to document all project scope, timeline, and budget.   Experience and Requirements Two to four years of direct and relevant project management experience with a track record of strong performance (experience in Construction, Asset Management, Real Estate or Operations a plus) Bachelor’s degree required (Postgraduate and/or other certifications a plus) Project Management and/or Six Sigma certification preferred Passion and understanding of WeWork’s mission and values a MUST Highly flexible and adaptable to continuous change and growth Excellent verbal and written communication and interpersonal skills Exceptional organizational and multitasking skills Ability to work well with a great deal of autonomy Ability to solve problems with innovative thinking Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Financial literacy and business operations experience a plus Passion and understanding of WeWork’s mission and values