Airbnb

  • Amsterdam, Netherlands
Airbnb Portland, United States
Sep 18, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!     Role No global movement springs from individuals. It takes an entire team united behind something big. On the Trust team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation. With more than 100 million lifetime guests, and over 5.8 million listings in 245 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world.  We’re looking for brilliant, full ­time Payment Fraud Operations Specialists to join our Trust Organization. You will be responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users or the Airbnb platform.  You'll work closely with stakeholders like Product and Shared Services to provide feedback to help improve our models and analyze online patterns and trends. Responsibilities Maintain Payment Fraud Subject Matter Expertise to successfully complete core work and escalations Educate users on how to maintain security and safety while using Airbnb responsibly Investigate complex situations and potential fraud surfaced in high volume queues  Work with the operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes Understand our risk systems and investigate account patterns  Identify trends or product vulnerabilities and escalate to Product Support Maintain high levels of confidentiality while performing investigations Comprehensively document investigations Develop and maintain a comprehensive understanding of the purpose of your Specialization Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task. Demonstrate great judgement and be open to sharing what you know with others. Requirements 1-2 years of experience within risk management, fraud prevention, or Trust and Safety Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience Excellent problem solving, critical thinking, and analytical skills  Ability to organize and work independently with rapidly changing priorities Solution and outcome-oriented Strong investigative ability and internet research skills Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors Desire to work in fast-paced and rapidly changing environment. Ability to multi­task, learn and adapt to new technologies Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-­functional team needs Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,  Self-motivated and results-oriented Detail oriented - you do your due diligence when completing an investigation SQL, JSON, or equivalent experience with other coding languages is a plus Fluency in another language is a plus Apply now
Airbnb San Francisco, United States
Sep 18, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.  Airbnb has been a dynamic, entrepreneurial workplace throughout our history. We expect this to continue as we build a 21st century company in service to our mission: to create a world where anyone can belong anywhere. The Employee Experience (EX) organization plays a vital role in furthering our mission inside Airbnb. This role is primarily responsible for working closely with the VP of Employee Experience to set priorities for the global EX function, align resources, and lead EX operating rhythms. You will also work closely with the EX Leadership Team (EXLT), cross-functional partners and other Airbnb leaders to build alignment and help facilitate decision-making regarding functional priorities and resources.  In your role, you will serve as a thought partner and trusted advisor to help frame, influence and accelerate EX decisions and execution across a wide range of EX priorities. You will also help oversee and prepare the VP of EX with guiding and executing highly sensitive projects (often with a fast turn-around time), and preparing internal and external presentations and communications. In the course of your work, you will draw from capabilities and past experience that might include meeting design and facilitation, leadership consulting and coaching, organization effectiveness strategy, talent program design and development, data analytics and storytelling, and stakeholder engagement and change management.  This role will report to the Talent Director, Functions, Business Incubation, Talent Ops, and ER. Responsibilities: EX Planning Work with VP EX on EX Vision and translating that vision to annual priorities and strategies Facilitate the planning / prioritization / budgeting process for EXLT, working across EXLT and partner teams (e.g. Finance)  Oversee the EX budget and EX position/headcount management in partnership with EXLT and EX cost center owners EX Operating System Drive the effective functioning of EXLT, ensuring that the correct cadence of meetings is taking place, that effective agendas are in place to foster impactful discussion, and that follow up on action items occurs Shepherd the EX Operating System with other EX partners and help ensure EX priorities are translated into cohesive roadmaps across EX teams Partner with the Internal Communications team to cascade key info via weekly updates, email comms, world@ meetings, etc. Key Projects Provide leverage and bandwidth by leading special projects and initiatives on behalf of the VP EX.  Partner with and influence leaders in order to translate project ideas/visions into actionable plans, and then project manage these plans into successful execution. Serve as an escalation partner to bring definition and scope to special projects.  Desired skills and abilities : Strong business acumen with proven ability to build relationships and work with stakeholders across a complex organization Strong project management and organization skills Able to quickly react to urgent requests or changes in priorities  Act as a trusted advisor and strictly maintain confidentiality  Systems-thinker and able to translate strategy to execution across multiple teams Strong writing and presentation skills with the ability to develop effective narratives utilizing EX strategy, priorities and data  Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions Able to proactively anticipate the needs of the VP of EX and take appropriate action Desired Qualifications Prior experience in the HR field  Bachelor’s degree in business or related field (Master’s degree preferred) 15+  years of related work experience   Apply now
Airbnb Seattle, United States
Sep 18, 2019
What is Trust at Airbnb? Over two million people stay on Airbnb every night and the Trust Engineering team keeps our hosts and guests safe and supported throughout the entire Airbnb experience. As part of the Trust Engineering team you will be in charge of designing and building scalable and robust systems to detect and mitigate fraud across our entire platform. You will be deeply involved in the technical details of building highly available and real-time risk detection services in close collaboration with product, data science and operations teams to understand ever evolving attack vectors and to make Airbnb the most safe and trusted community. What is Backend Engineer on Trust at Airbnb? This team is responsible for identifying and taking an action on suspicious accounts and logins, objectionable content, and fraudulent transactions. We use graph analysis and large scale systems programming to ensure that content on Airbnb is safe, legitimate and inclusive. As a Backend Engineer on Trust, you help keep Airbnb safe by protecting Airbnb and its community from account takeovers, objectionable content, fraudulent transactions, hate speech, spam and other kinds of fraud and abuse. You are in charge of designing and implementing scalable and robust real-time risk detection systems, rules engines, graph analysis systems and text, photo and video similarity services to uncover malicious and fraudulent content. You contribute to a variety of critical organizational efforts like: Building a long-term technology stack that is service-oriented, modular, granular, observable, and efficient Building a shared infrastructure that would allow teams to implement standardized enforcement strategies from risk classification, to bad activity remediation, to restoration flow for non-malicious users Projects: We created a multi-tiered system of user verifications to protect Airbnb user accounts, including defenses such as  SMS code and email verification, micro-authorization challenges, 3-D Secure, and more. The team built the data pipeline to ingest rich chargeback data from an array of payment processors in a robust and scalable manner, payin and payout anomaly detection systems which analyze hundreds of thousands transactions every day. The team built the high-throughput low-latency framework to intercept all platform requests for risk evaluation purposes, check user capability restrictions and apply remediation actions to mitigate risk. We've built the rules engine system similar to Facebook's Haxl which is highly optimized for efficient fetching and batching of large amounts of data that powers all our machine learning models. Minimum Requirements: 6+ years of industry experience building large-scale backend systems Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience Ability to write high performance production quality code Experience and interest in working with other engineers and cross functional partners in product and design to build a world class online and offline product Additional requirements/responsibilities: Experience working on classification problems is a plus, e.g. payments fraud, text/sentiment classification, or spam detection Machine learning, deep learning, natural language processing, computer vision, pattern recognition, large-scale data mining or artificial intelligence experience is a plus, but not required Benefits:  Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness discounts 401K Flexible Spending Accounts Apple equipment Commuter subsidies Community involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Breakfast, lunch, and dinner Much more...   Airbnb has Engineering offices along the West Coast in the U.S. and our teams are growing quickly! Contact us to find out which office works best for you. #LI-SWE Apply now
Airbnb
Sep 18, 2019
Remote
Luxury Retreats, now the luxury arm of Airbnb, runs a program whereby each home we offer is inspected and certified to ensure adherence to our very strict standards of luxury and quality. Our priority is to ensure our promise to our Guests. As part of your role as a Home Consultant, through detailed assessments, you are our eyes on the ground in terms of ensuring these standards. Are you looking for a flexible work schedule that will enable you to manage your own workload? Are you experienced in hospitality or customer experience and thrive on being responsible for excellence? Would you like to join our global, dynamic team who are putting "Luxury" on the Airbnb map? Here is what you may need to deliver:   Perform detailed assessments following a comprehensive home consultation process Ensure customization of the homes in accordance with our luxury and quality standards, making sure that the properties meet Guests’ requirements; Respond to home issues, and act in a timely manner to assist the central team to achieve a resolution; And build strong relationships with our Partners to ensure an excellent Host experience. Contribute to Guest profiles by gathering Guest preferences and ensure they are communicated with HQ, so that we are able to continuously improve on Guest experience. Be obsessive about managing your time and availability to ensure schedules are met. Who you are and what you’ve accomplished: Hospitality, customer service, real estate, concierge, sales or related background preferred; Passionate about providing exceptional customer service; An understanding of Guest experience at the luxury level Flexibility on working hours to accommodate Guests' travel schedules; Extensive knowledge of your local region; Outstanding communication skills; Professional, friendly demeanor and strong attention to detail; Fluency in written and verbal English is a requirement. Self-sufficient and willing to work on a per assessment and/or Guest check-in basis, based on bookings and necessity. Please note , this is a 'per assignment', Freelance work schedule basis and we currently require individuals who are able to commit to 4 hours minimum per week. Additionally, access to a vehicle and a smartphone will be required in order to attend assignments. Apply now
Airbnb San Francisco, United States
Sep 18, 2019
  Airbnb recruiting is seeking a Diversity Talent Program Manager to design and scale pipelining programs that increase the diversity of our candidate pipeline.  This new role will be responsible for running an internship program in partnership with YearUp, an organization that  provides young adults with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.  This role will also be responsible for envisioning, scoping, designing, and launching additional talent programs.   The ideal candidate is a self-starter who has experience working cross-functionally with both technical and nontechnical partners. We’re looking for someone who is passionate and knowledgeable about improving access to technical careers for those from underrepresented groups. Responsibilities: Act as an end-to-end owner for Diversity Talent Team programs, including scoping and intake, candidate recruiting, program execution evaluation  Develop strong partnerships across all levels of the organization. Collaborate and work with cross-functional stakeholders in recruiting, diversity & belonging, talent, and technical functions, including engineering and data science Recruit program participants, and act as their main recruiting point of contact during their program, ensuring an excellent candidate experience from first interview to the final day of the program, and beyond Collaborate with cross-functional partners in talent, recruiting, and technical and non-technical functions to identify post-program career opportunities for program participants Develop career development and performance benchmarks that map to preparedness for career opportunities at Airbnb Lead internal marketing efforts to support programmatic expansion to new business units and functional teams  Grow and lead a small team, providing guidance, mentorship, and career development support Drive successful alignment among stakeholders and influence leadership in order to accomplish program goals. Develop and track strategies, operating plans, and success metrics. Gather and leverage feedback to constantly improve and enhance programs.  Capabilities and Requirements Creative & Inventive: Has a strong sense of empathy for the needs and aspirations of candidates and the organization’s hiring and business plans and is able to marry both perspectives with creativity and an eye to innovation Systematic and operational : translates strategy into a framework for how work should be executed, is able to establish processes to consistently handle and work in a planful and systematic way. Balances creativity and driving progress in a practical and efficient way.  Influential. Is able to influence senior leaders and cross functional partners both internally and externally. Thinks creatively about candidate outreach and communication strategies with internal & external partners.  Leadership. Demonstrates passion and aptitude for managing and developing a team, including performance management, career development, and goal-setting. Reaches out and serves as a mentor and coach for team members that are not under one’s direct supervision.  Entrepreneurial.  Is a self-starter. Is able to independently design one’s own work and lead others toward objectives. Is unfazed by new challenges, reversals, uncertainty; learns quickly how to be effective in rapidly changing environments 8+ years of professional experience in human resources or talent acquisition/recruitment. Willing and excited to travel approximately if needed   Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    Apply now
Airbnb San Francisco, United States
Sep 18, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you! About Homes The Homes Business focuses on helping guests experience the world in a more authentic and meaningful way by staying with gracious hosts who offer their own unique spaces and hospitality. Our guests connect with those hosts through the Airbnb marketplace, which is unlike any other in the world. About Airbnb Plus Within Airbnb, we recently launched Airbnb Plus - all the comforts of home, plus more. Airbnb Plus is a new selection of only the highest quality homes with hosts known for great reviews and attention to detail. Homes are visited in person to ensure comfort, consistency, and design. They are checked for 100+ things that guests told us they love, from must-have amenities to the art on the walls. About the Role Airbnb is possible because of our community, and Plus is no different. As Community Lead on the Plus Operations team, you will be responsible for nurturing, supporting, and activating our community of Hosts to ensure the success of our global community. Working closely with our Marketing team, you will be responsible for weaving community into everything we do, creating and executing on a strategy which unlocks tremendous value. You will be responsible for understanding Host motivations, ensuring that our solutions exceed their expectations, and drive towards an organization-wide metric for host satisfaction and retention. It is a highly cross functional role and is critical for the success of Plus, and Airbnb more broadly. Responsibilities Lead the ideation, research, design, development and launch of community initiatives, programs, and experiences. Understand community needs and gather feedback. Effectively communicate complex and nuanced ideas and messages to the community. Identify market opportunities and establish a shared vision and strategy for the community. Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and the Leadership/Executive teams. Develop the roadmap, build consensus on prioritization, and drive execution. Define and analyze metrics that inform community success & health. Qualifications 8-10 years of community leadership experience. Demonstrated track record of building, leading, and influencing high performing teams. Creative, outside-the-box thinker, ready to tackle hard challenges in novel ways. Ability to quickly absorb technical concepts and communicate them to a non-technical audience. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it. Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there. Apply now
Airbnb Beijing, China
Sep 18, 2019
Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add new talent who can independently handle and support our security initiatives around risk, compliance for information security for Airbnb China. If you are expert in compliance and you can combine that with business insight and meaningful processes, we are looking for you. Responsibilities Establishes credibility and maintains strong working relationships locally and globally around information security programs. (Developers, Legal, Risk, etc.) Lead, define and implement complex Information Security compliance requirements to address current risks and emerging threats. Have global and local compliance and regulations expertise, ISO 27001, Cyber Security Law, MLPS, PCI DSS, etc. Expertise on performing security assurance and compliance assessment to synthesize control requirements, have the ability to assist 3rd party audit on security-related areas. Can work with business and technical teams on effort to ensure compliance objectives are met. Establish metrics and regular reporting mechanisms for information security. Develop, update and maintain the information security policies, standards and processes. Work closely with engineering managers and product managers to identify security gaps, help Engineers to translate high-level, ambiguous security goals into working software solutions. Develop and provide security education and training, create and facilitate security awareness campaign. Conduct periodic risk assessments to identify gaps and opportunities for improvement, develop and foster a risk-awareness and risk-minded culture. Preferred Qualifications: Demonstrated strong understanding of cyber security risk management concepts, cybersecurity frameworks, control standards, secure coding principles, and security technologies. 5+ years of security risk working experience. Ability to lead and influence teams. Certifications: CRISC, PMP, CISSP, CISA, CISM. Strong knowledge of security risk management frameworks including related regulatory compliance requirements (NIST 800-53, ISO27001, SOC, PCI, GDPR, CSL, MLPS, etc.) Effective interpersonal communication skills. Apply now
Airbnb Paris, France
Sep 18, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   Airbnb is putting together a highly motivated worldwide sales team to acquire professional hosts and drive their usage of the Airbnb platform as a revenue channel. As the Account Manager for France and Belgium, you will work with your Territory Manager to develop and execute strategies to grow the number of amazing homes, condos and chalets in your market. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at managing key accounts; they trust you for your quick turnaround times and consistent support when things go wrong and you will always take the opportunity to help your clients improve their overall performance. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. Responsibilities Set the supply acquisition and account management strategy for developing your market of professional host relationships for France and Belgium Work in conjunction with the account representative team to communicate the strategy and lead the execution efforts  Communicate key learnings to the wider territory, regional and global teams Identify key barriers/levers that can have significant impact on the market and work to address with proper stakeholders or cross functional teams Drive business process improvements and standardization to the sales or account management process Establish partnerships or agreements with key local influencers who can drive supply Requirements 6+ years experience in a Account Management or Outbound environment in the hospitality or Online Travel Agency (OTA) industry is a must Fluent in English and French is a must as this role will need to liaise with both English and French speaking stakeholders Experience working cross-functionally with product, marketing, sales operations and enablement teams Ability to manage complex projects and multi-task with excellent organization skills. Pays attention to both details and macro-level outcomes Seasoned internal and external communicator with strong interpersonal skills Represents the Airbnb tone and brand in public-facing communications Ability to thrive in a fast-paced, dynamic and ever changing startup environment Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity. Data driven, can do attitude, strategic thinker and passion for new products and solutions. Comfortable with Excel, Google Docs, Salesforce CRM, and other technology solutions for driving sales. Strong verbal and written communication skills   *Please submit your CV and application in English*       Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Apply now
Airbnb San Francisco, United States
Sep 17, 2019
Technology Strategy Manager    Founded in 2008, Airbnb exists to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 6+ million unique places to stay in 100,000+ cities and 191+ countries and regions. With Experiences, Airbnb offers unprecedented access to local communities and interests through 40,000+ unique, handcrafted activities run by hosts across 1,000+ markets around the world. Airbnb’s people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.   Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re building a Technology Strategy team to help us define and build out our technology futures roadmap. This team will work  closely with engineering leadership to help our teams as they strive towards technological excellence.     Responsibilities     Partner with strategy manager and/or director to assist in the creation of a strategic view of how technology can support Airbnb’s business ambitions on specific areas. i.e.: infrastructure, security, etc.     Assist senior engineering leadership in creation of materials (presentations) for executive reviews.     Assist engineering teams on the identification of opportunities for improvement (within the context of individual assignments) that can drive tangible business results.     Conduct green-field research individually and with minimum supervision-  to identify key technology trends that Airbnb teams should be aware of and share knowledge with engineering leadership. i.e.: identify data requirements and data sources, overall analysis, synthesis, creation of hypotheses, etc.     Autonomously conduct complex analysis with large data sets and derive meaningful, actionable insights.     Develop strong relationships with project stakeholders and team mates.     Individually own and develop full project deliverables with limited supervision.     Develop and maintain key competitive and industry dashboards including detailed briefs on specific markets, trends, competitors, etc.     Requirements     3+ years of experience working in strategy consulting (technology focus) or corporate strategy groups working on software or platform technology     Ability to resolve complex and unfamiliar problems in a creative and timely manner and gather/analyze information skillfully     Ability to successfully interact and communicate with stakeholders and team mates who have a wide range of personalities and personal styles and who are representing diverse perspectives within the company     Ability to work and thrive in an intensely collaborative environment     Exceptional listening skills     Ability to learn quickly and swiftly get up to speed on complex technological topics, identify trends and derive clear insights.     Outstanding communication and presentation skills     Self-motivated and resourceful     Ability to thrive in a fast-paced startup environment     Comfortable with pressure, ambiguity and takes initiative     Advanced degree a plus, especially in highly analytical fields     Airbnb Experience or Home Host a plus.   Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.   Apply now
Airbnb San Francisco, United States
Sep 17, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   Role & Responsibilities As Airbnb continues to expand our business globally, we are always looking for the best and brightest to build our financial systems infrastructure. The Data Warehouse Architect is a key member of the Finance Technology Group and will predominantly support our global finance and accounting functions across multiple domains.  The Finance Technology Group is committed to delivering an unparalleled experience that enables our business partners to rapidly realize the value of information systems and processes while ensuring financial integrity. We accelerate operational innovation and deliver solutions that scale in support of one of the fastest growing companies in the world. Duties: Own the conceptual, logical and physical data model across all of finance data Responsible to understand all critical data pipelines - that feed in to Finance tooling and data that is produced from finance tooling Bring consistency, reduce duplicates /redundancy of finance data pipelines that are used across different finance functions (tax, treasury, revenue, cash, accounting etc.) Understand in greater detail all data elements different finance functions relies on that come from upstream systems and establish data lineage and work with different teams in improving stability of the data Strong understanding of Non GAAP metrics that are used to drive company and business unit performance and drive consistency and reliability of the information Provide end to end data solution for any major initiatives in terms of impacts to existing data pipelines, data elements, reporting data models etc. (for example enterprise initiatives impacting finance or any new products /features that are launched on the platform etc ) Work with enterprise data architects in understanding and setting enterprise standards for offline data pipelines and help drive implementation of the same for finance Conduct periodic data model reviews covering data architecture, data load patterns and design Provide technical guidance and mentorship to other Engineers in improving stability, timeliness, quality of finance data pipelines (upstream and downstream)   Requirements Strong understanding of End to End Data pipelines related to Platform or Bookings flow (Quoting, Ordering, Payment, Billing, Accounting) Strong functional understanding of order to cash process (marketplace environment preferred) and the data elements that are critical to Finance processes Should have worked with building data pipelines or data models used by Finance Good understanding of Finance processes (Revenue, Treasury, Tax etc.) 10+ years of experience in data warehouse, data migration or integration Experience in designing and building at least two data warehouse implementation with high volumes of data (Order to Cash or Finance domain preferred) Experience in organizations with mature data governance capabilities, including standardized data vocabularies and related capabilities (business glossaries, data dictionaries, etc.) Experience with Microservice Architecture (SOA) and Best practices Ability to conduct code reviews and provide feedback to the engineers Hands on experience with  Hadoop/DFS, HBase  storage formats like Parquet or ORC  data management programming such as SQL, PL-SQL, Spark, and Python Data Governance, catalog, lineage along with tools like Ranger / Atlas query engines like Hive, Presto or Impala Bigdata related ETL frameworks like Sqoop / Gobblin / Marmaray Apply now
Airbnb San Francisco, United States
Sep 17, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   Role & Responsibilities As Airbnb continues to expand our business globally, we are always looking for the best and brightest to build our financial systems infrastructure. The Data Warehouse, Technical Analyst is a key member of the Finance Technology Group and will predominantly support our global finance and accounting functions across multiple domains.  The Finance Technology Group is committed to delivering an unparalleled experience that enables our business partners to rapidly realize the value of information systems and processes while ensuring financial integrity. We accelerate operational innovation and deliver solutions that scale in support of one of the fastest growing companies in the world. Duties: Create and maintain data pipelines that feed in to finance reporting data models Combine and make sense of large, complex data sets that meet functional / non-functional business requirements Help in designing optimal data models that support reporting needs of Finance organization Understand the different data needs across various finance functions - FP&A, Insurance, Treasury, RevOps Create and maintain a unified data dictionary of the various metrics and dimensions needed by various finance functions Build analytics tools that utilize the data pipeline to provide actionable insights Work with stakeholders including the Data Scientists, Data Analysts, Operations people and understand the various data consumption needs Requirements Advanced working SQL knowledge and experience working with different types of database frameworks (traditional databases as well as big data SQL engines) - Oracle, HiveSQL, PrestoSQL, DruidSQL etc. Experience building and optimizing ‘big data’ data pipelines with Airflow and Python Experience in analyzing data to answer specific business questions and identify opportunities for improvement Strong analytic skills related to working with structured and unstructured datasets Skilled in manipulating, processing and extracting value from large disconnected datasets Experience supporting and working with cross-functional teams in a dynamic environment Experience working with geographically distributed cross-functional teams. Flexibility and ability to adapt within a fast-paced, rapidly changing environment. Good work ethic and sense of responsibility We are looking for a candidate with 5+ years of experience in a Technical Data role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:            Experience with big data tools: Hadoop, Presto, Hive, etc           Experience with relational SQL and NoSQL databases           Experience with data pipeline and workflow management tools: ODI, Airflow, etc.           Experience with AWS cloud services: EC2, EMR           Experience with object-oriented/object function scripting languages: Python, Scala, etc. Apply now
Airbnb Mill Valley, United States
Sep 17, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   About Transportation: We are expanding the Airbnb offering by creating an end-to-end transportation experience for travelers that’s simple, seamless, and inspiring. Never in the history of the online travel industry has a transportation business started with millions of customers and we see this as a monumental opportunity.  Transportation is a new team at Airbnb and we know founding team members have a tremendous influence on our long-term success. Your contributions will help establish a major component of the travel offering at Airbnb both within the product and at the company. We are looking for a talented, ambitious and passionate Commercial Counsel with a deep respect for their craft and the desire to deliver world-class legal advice to join the team. Past experience working with or for companies in the transportation sector, including travel distribution companies, leading travel companies, or air carriers, is preferred. Counsel, Commercial Airbnb is seeking a pragmatic, business-oriented commercial counsel with deep experience in the transportation sector and negotiating a range of commercial agreements to join our growing legal team.   As a key member of the Airbnb Legal team, you will be responsible for supporting the commercial contracting needs of the Transportation business team. You must be able to balance legal and business risk with the needs of the business, have excellent deal management and negotiation skills, and demonstrate an ability to thrive in a demanding fast-paced environment. We’re looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility, patience, and poise. This role reports to the Lead Counsel for Transportation and is based in San Francisco/Mill Valley.   Primary Responsibilities Lead and manage large and complex deal negotiations for strategic partnerships with our transportation partners, and coordinate with Legal SMEs and cross-functional business teams Draft and negotiate a range of commercial agreements including strategic partnerships, corporate investments, marketing agreements, and new vendor and service agreements for experimental programs, projects, and new products.   Serve as a legal ambassador to internal business clients and work cross functionally to help drive and shape shared initiatives Qualifications JD and a minimum of 7+ years of relevant experience in law firms, governmental agencies,and/or in-house legal departments.  Experience working with or for companies in the transportation sector, including travel distribution companies, leading travel companies, or air carriers is preferred In-house experience at a multinational, technology, travel, or consumer facing company is strongly preferred Experience at a company with rapid development of innovative products is preferred. Member of the California Bar (in good standing) or eligible to register as California Registered In-House Counsel Deep experience with global privacy laws, including GDPR and the negotiation of data protection and security terms and agreements Demonstrated experience leading complex deal negotiations A strong working knowledge of the Airbnb platform, evolving product lines, and competitive landscape, as well as an interest in and passion for Airbnb’s mission Strong academic credentials Excellent written and verbal communication skills Proactive, adaptable, self-directed person who can, with poise and patience, prioritize and manage multiple projects and recalibrate in response to shifting priorities, process change,  and risk tolerance Experience working with international teams and cross functionally within organizations High level of integrity, professionalism, intellectual curiosity, sense of humor, and desire and passion to learn and grow Apply now
Airbnb Portland, United States
Sep 17, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you! Role No global movement springs from individuals. It takes an entire team united behind something big. On the Trust team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation. With more than 100 million lifetime guests, and over 5.8 million listings in 245 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world.  We’re looking for brilliant, full ­time Account and Content Integrity Specialist professionals to join our Trust Organisation. As a part of the Account and Content Integrity team, you will be responsible for identifying fraudulent online behaviours while connecting with our community. You will be working closely with Risk Product and other stakeholders to provide feedback and improve our models as well as focusing on analysing online patterns and trends in order to prevent any future bad contacts. Responsibilities Educating users on how to maintain security and safety while using Airbnb responsibly Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations  Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team Investigate complex situations and potential fraud surfaced in high volume queues  Demonstrate ability to comprehensively document investigations Understand our risk systems and investigate account patterns through data analysis Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc. Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities; work with senior members of the team and cross-functional groups to ensure these recommendations are executed Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task Maintaining high levels of confidentiality while performing investigations Demonstrate great judgement and be open to sharing what you know with others Requirements 1- 2 years of experience within Risk, Fraud prevention or Trust and Safety  Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities Solution and outcome-oriented Strong investigative ability, internet research, organizational, and analytical skills Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors Desire to work in fast-paced and rapidly changing environment. Ability to multi­task, learn and adapt to new technologies Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-­functional team needs Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation Detail oriented:­ you do your due diligence when completing an investigation SQL, JSON, or equivalent experience with other coding languages is a plus Experience with customer ticketing systems, queues English fluency; both spoken and written; A second language is a plus Apply now
Airbnb Mill Valley, United States
Sep 17, 2019
We are expanding the Airbnb offering by creating an end-to-end transportation experience for travelers that’s simple, seamless, and inspiring. Never in the history of the online travel industry has a transportation business started with millions of customers and we see this as a monumental opportunity.  Transportation is a new team at Airbnb and we know founding team members have a tremendous influence on our long-term success. Your contributions will help establish a major component of the travel offering at Airbnb both within the product and at the company. We are looking for talented, ambitious and passionate engineers with a deep respect for their craft and the desire to deliver world-class user experiences to join the team. Responsibilities: Collaborate to define, design, prototype and deliver a transportation enabled booking experience on Airbnb in 2019 Launch new business, team and offering for guests at Airbnb Collaborate with top-notch functional partners to define and deliver creative new solutions to an industry poised for disruption Collaborate across the product and business to deliver value to our guests through a cohesive experience on Airbnb Requirements 5+ years of software engineering experience Experience leading projects supported by a small group of engineers Passion for delivering polished product experiences Comfortable and capable of prototyping quickly to learn without sacrificing quality Strong architectural and systems design principles with a focus on data quality Significant experience building performant, stable and secure products and large scale backend systems Familiar with search engineering concepts Able to positively influence strategic direction and team operation Apply now
Airbnb San Francisco, United States
Sep 17, 2019
We are looking for talented Data Scientists to join our China Data Science team. Working alongside other team members to dig deep into Airbnb's marketplace data, you will help translate complex findings and results into a compelling narrative about this highly strategic, fast-growing market. In this role, you will have tremendous upwards exposure as the Data Science team’s mouthpiece to senior business partners. If you’re passionate about leveraging data to drive business and product decisions, we want to hear from you. In China, international travel spend is already greater than the US and growing much more quickly. Airbnb views China as a highly strategic market, and believes that the travel network we have built globally in years has best positioned us to provide Chinese guests with unique travel experiences and help them belong anywhere. The hugely different cultural expectations and internet environment (e.g., no Facebook/Google sign up), combined with the strategic importance, have led to the investment of a dedicated China team. The team builds products that deeply integrate with local norms (e.g., allow WeChat sign in / sharing, payment with Alipay, etc.) and culturally make sense to Chinese users (e.g., redesign China specific product flows to better serve Chinese users) in order to accelerate our growth rate in China and get the compounding growth effect as large as possible, as soon as possible.  The ideal candidate has an eye for detail, great communication, a keenness for problem solving, and a passion for China markets. The work for DS analytics in China: Lead the effort to communicate state of the business to stakeholders regularly - enable China team to understand the reasons behind the trends - and provide insights to drive strategic decisions Build key data sets/pipelines to empower operational and exploratory analysis. Evaluate and define product and business metrics. Democratize data by building and socializing decision tools (dashboards, reports). Partner with other data scientists to “tell the story” behind the data. Minimum qualifications: 3+ years of industry experience with proven business impact; degree in quantitative field preferred Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business - both on a macro-level and a micro-level Passion for creating highly usable and thorough dashboards/visualizations Excitement about working on China Strong analytical thinking and communication skills.. Proactiveness and ability to learn quickly. Expert at SQL or other querying language. Experience building large dashboard end-to-end (including visualization and data pipeline) that serves a big team   Experience with common analysis tools such as SQL, R, and Python Experience guiding product decisions based on data and A/B testing a plus but not required Working proficiency in English and Mandarin required Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Apply now
Airbnb San Francisco, United States
Sep 17, 2019
About Airbnb   Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Role The Recruiting Systems is a new team which is working towards designing and building the foundation for Recruiting to support Airbnb’s growth as it enters the next era as a public company. We’re creating, executing, and supporting the overall strategy of how the organization can operate more efficiently and effectively in order to elevate Recruiting to be world-class. One of the first components is to centralizing all of Recruiting tools, systems, and technologies to assess our current solutions and ensure they are the best on the market and will scale alongside the company. Concurrently will be partnering with teams in Recruiting and cross-functionally to improve or even completely redesign current processes or policies. As a Recruiting Systems Project Manager, you will be a key founding member of the team and be an integral piece of the puzzle of our overall strategy. You’ll jump in where you can wear different hats at different times and will oversee planning, execution, and launching various projects and initiatives both in the capacity as a project lead and also as project partner representing the Recruiting Systems team. You’ll play a very important role ensuring each launch is successful and will act as the glue between the project teams. You should enjoy solving challenging problems and navigating complex situations where you can bring structure and organization, but also apply some level of creativity to your approach. Responsibilities  Develop a detailed project plans to monitor and track progress proactively keeping all relevant stakeholders in the loop Manage changes to the project scope, schedule and costs and independently verify/escalate as necessary Assign or delegate tasks and follow-up to keep the project on track and jump in to provide additional support as needed Manage relationships with internal cross-functional teams and external vendors and coordinate or triage as necessary between technical and non-technical teams Create any materials needed such as proposals, documentation, presentations, spreadsheets, or communications Partner with teams to guide them through the procurement process for a new vendor as well as onboarding and implementation Help organize, build and implement better organization methods for the Recruiting Systems and Analytics team such as coordinating team meetings, calendar invites, Google Drive, Asana, team website, etc. Understand Airbnb’s Recruiting technologies at a high-level to consult on various initiatives or to help with day-to-day support if needed Qualifications 4 years of experience in recruiting, recruiting operations/support roles, HR, or HR operations/support Experience using various recruiting systems, technologies and tools such as applicant tracking systems (ATS), candidate relationship management (CRM), sourcing tools, or email campaign Experience using software to help organize tasks or projects such as Asana, Trello, Smartsheet, or JIRA Experience using G Suite, Microsoft Office, or similar productivity software suites Experience contributing to and also leading cross-functional projects which involve technical and non-technical teams Experience managing relationships with external parties such as vendors, clients, or candidates Capable and confident communicator with the ability to partner and influence at all levels both verbally and written Exceptional organizational skills and high level of attention to detail   Apply now
Airbnb Portland, United States
Sep 17, 2019
At Airbnb, we use technology to create human connection all around the world. Our engineering teams see big challenges as opportunities to craft beautiful and scalable solutions that inspire technical innovation both in our company and across the tech and travel industries as a whole. As an engineering intern at Airbnb, you’ll be an integral part of our team where you will face our company’s most ambitious goals. We’ll provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product; you will write and ship projects to develop new features on our platform from scratch, strengthen our infrastructure, and delight our community of guests and hosts. What are examples of work that Software Engineering Interns have done at Airbnb? We’ve created the backend and UI for creating Airbnb gift cards, allowing gift cards to be personalized to specific guests We built out new functionalities for Airbnb reviews, allowing users to search, summarize, and distill reviews of our listings into succinct and useful highlights We’ve developed a new, more intuitive interface for message threads to help hosts manage their conversations with guests more easily and efficiently The following experience is relevant to us: Strong CS fundamentals gained through current pursuit of Bachelor’s, Master's, or PhD degree in computer science, math or related discipline Experience using Java, Scala, Ruby and/or Ruby on Rails Experience using C++, and SQL for the backend (project dependent) Experience using HTML/CSS, and Javascript for the frontend Experience or relevant coursework in Java (Android) or iOS Nice to Have: Experience in Objective C, Swift (iOS), and/or Kotlin (Android) Benefits There are lots of benefits to interning at Airbnb! Some of our interns’ favorites include: Competitive pay, a generous housing bonus, and Paid Time Off Quarterly employee travel coupons so you can explore Airbnb’s incredible listings Daily breakfast, lunch, and dinner inspired by the local cuisine of listings from around the world Company-sponsored tech talks and social events Much more...   #LI-DNI Apply now
Airbnb Portland, United States
Sep 17, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you! Role The Workforce Planning (WFP) Real Time Analyst (RTA) is vital in ensuring we have the best possible support for our guests and hosts within customer support operations. As the regional RTA, you will be responsible for the allocation of headcount across multiple sites/lines and tiers and be expected to manage these and the relationships with partner WFM teams. You would be an important part of a fast moving and high profile team and be required to work closely with cross-functional teams to achieve the best results. Responsibilities  Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances Daily schedule and activity maintenance within WFM scheduling  Perform time-off management responsibilities within WFM software tools Provide trend analysis and feedback to the WFM Resource Planner to improve call, handle time, and shrinkage forecasts Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders Provide back-up support for scheduling processes Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis activities Support special projects Act as a liaison to external partners and internal departments  Ability to identify coaching opportunities and developments of agent performance as needed Ability to assist agents with technical difficulties as needed Other duties as assigned Qualifications Minimum of 2 or more years of experience working in a 100+ agent inbound high volume contact center. Minimum of 1 or more years of experience working in Workforce Management in a 100+ agent inbound high volume contact center. Experience with one of the following or similar systems is required: NICE IEX, Genesys, or related system. Must be proficient in MS Excel, and have a solid background in all MS Office products Strong analytical and problem solving skills. Experience analyzing, interpreting and summarizing complex data as it relates to call center technologies and processes Proven communication across all levels including front-line associates, management, peers, and senior management Bachelor’s degree preferred, or equivalent work experience Previous supervisory experience preferred Must be detail oriented Change management – taking a concept, recommending a solution, developing communicating and implementing a plan Flexibility – adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal notice Excellent written, verbal, and interpersonal skills Strong organizational skills and follow-through Ability to learn and implement new systems, procedures, and business processes quickly Apply now
Airbnb Portland, United States
Sep 17, 2019
At Airbnb, we use technology to create human connection all around the world. Our engineering teams see big challenges as opportunities to craft beautiful and scalable solutions that inspire technical innovation, both in our company and in the tech and travel industries as a whole. We’ve already booked upwards of ten million nights and empowered millions of guests and hosts to reimagine what it means to belong anywhere. There is still so much more that we want to build from scratch and improve! We are looking for passionate, technically agile new grads who want to be part of a company that’s pioneering a new kind of global community. What are examples of work that New Grad Software Engineers have done at Airbnb? We re-built the List Your Space flow. We A/B tested every change carefully and  within three months , doubled the conversion rate. We created Neighborhoods, a product that answers the question of which parts of a city have desirable Airbnb listings for you. We built systems that allowed writers, translators, and photographers all over the world to collaborate on bringing cities to life. Read more. We’ve created APIs for our partners to give appraisals based on Airbnb pricing data and lets users authorize the partner to access their Airbnb account The following experience is relevant to us: BS and/or MS degree in computer science, math or a related technical field Experience using Python, Java, Scala, Ruby and/or Ruby on Rails Experience using C++, and SQL for the backend (project dependent) Experience using HTML/CSS, and Javascript for the frontend (project dependent) Experience or relevant coursework in Java (Android) or iOS Nice to Have: Experience in Objective C, Swift (iOS), and/or Kotlin (Android) Benefits Stock Competitive salaries Paid time off Medical, dental, & vision insurance Life insurance and disability benefits 401K Flexible Spending Accounts Apple equipment Company sponsored tech talks and happy hours Breakfast, lunch, and dinner Quarterly employee travel coupon Much more...   #LI-DNI Apply now
Airbnb Dublin, Ireland
Sep 17, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.     No global movement springs from individuals. It takes an entire team united behind something big. On the Regulatory Response Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community.   The Regulatory Response team will work closely with our regional and global legal, public policy, and public relations teams to intake and action contact from government and consumer regulatory bodies, uphold and support work of legitimization agreements, and additional ad-hoc work that protects the brand’s compliance and legal standing with our external stakeholders.  The team takes point on enforcement of Airbnb’s Non-Discrimination Policy and our Data privacy work, along with managing issues regarding Ownership/Landlord disputes, and general issues related to the legality of home sharing in different markets.   Responsibilities Manage complex, sensitive, and/or urgent cases that might pose a significant risk to our brand or ability to operate in different countries, cities, and municipalities. Meet performance expectations regularly and own time management efficiently to deal with different type of work assignments (tickets, queues, initiatives, reports, correspondence, stakeholders managements, etc), Mastering and maintaining knowledge of company policies and procedures inside and out, being an expert in  compliance, policy, legal, local regulations, consumer bodies, and brand risk topics. Providing upward feedback, regarding the status of regulatory cases, communicating regularly with supervisors and managers. Compile incident reports at the direction of leadership and maintain high levels of confidentiality while performing investigations. Working closely with stakeholders to align on case strategy.   Qualifications Welcoming ambiguity: You can effectively articulate the need for change and encourage optimism in those around you. You're able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don't have all of the details. Writing: Your written communication is both clear and efficient. You tailor your style and tone to your audience and setting to ensure that your messages will be heard and understood. You know when written messages are appropriate and when to choose other forms of communication Prioritizing Our Community: You're devoted to being a good host to the Airbnb community—both internal and external. You make yourself available. You're dedicated to meeting the community's needs, so you listen closely to feedback and use it to propose improvements to our products and services. You encourage and empower your peers to always put the community first. Valuing Diversity: You appreciate and leverage the capabilities, insights, and ideas of all people. You work effectively with people of diverse styles, abilities, and motivations. You champion equal and fair treatment and opportunities for everyone, and encourage others to do the same. Balancing Perspectives:   You look at the "big picture," not just the situation directly in front of you. You're open to being wrong, can assess situations objectively, and can evaluate multiple points of view. You're able to see how every part of the business is affected by a situation, and you devise plans and strategies accordingly. You think globally, and take the broadest possible view of issues and challenges. You assume positive intent. You effectively consider all of the factors at play and envision many possible outcomes. Solving Problem: You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. You utilize creativity to propose original solutions, and don't stop at the first, most obvious answers. You understand when a loss is the best solution, and can explain why.   Requirements Bachelor's degree (law or political sciences preferred) 2-4 years' experience working in a legal, policy or regulatory fields Availability to work 40 hours a week (schedule may include one weekend day) Strong analytical skills, able to compile reports and analyse data. Strong verbal and written communication skills in English. Experience in client-facing roles; comfortable making/taking customer calls Interest in legal/policy/consumer bodies issues and how they apply to Airbnb Excellent time management, negotiation and conflict resolution skills. Comfortable with ambiguity       Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Apply now