Airbnb

  • Amsterdam, Netherlands
Airbnb San Francisco, United States
Feb 22, 2020
What is the Growth & Traffic team at Airbnb? Growth & Traffic team’s vision is to drive long term sustainable growth for the Airbnb community. Our mission is to build best-in-class infrastructure and expertise to support the growth of all Airbnb businesses, current and future. We are organized around our tenets of Focusing on our customer, Measuring everything, Being a retailer and Thinking like a Technologist. What does being an Engineering Manager at Airbnb look like: Being an Engineering Manager at Airbnb allows you bring a diverse set of skills all into focus to help us drive growth and impact across the world. You will necessarily have a technical background but are now responsible for important product and infrastructure surface areas to move forward. At a high level, that means a high interaction rate with your cross-functional peers (product, design, data science, research, and more) to develop strategy, long-term goals, and execution plans to get there. Day-to-day, you’ll be responsible for making sure the engineering team is delivering while adapting to all the changes that come along as projects go forward. In addition, you’ll be responsible for the career growth of your overall team internally at Airbnb - everything from 1:1’s to career progression plans and whole team career forecasts. You’ll be intimately involved in recruiting and working both with our internal recruiting team, our M&A team, as well as investing in growing your team directly. You’ll make sure the quality of the engineering efforts are always exceptional by setting up the correct processes and quality control checks for the team to execute within and you’ll identify new technologies and skill sets to bring into the team to keep the team moving forward on new challenges. What kinds of challenges are Growth & Traffic Managers working on in 2019:  We are working on building a solid growth platform for all businesses within Airbnb, and drive healthy growth for guest and host through search engine, CRM, media marketing programs. The following experience is relevant to us: 7+ years of relevant engineering work experience and 4+ hands-on technical management experience Solid technical expertise on architecture design and coding Track record in partnering with recruiting to build incredible engineering teams Actively coached and mentored team members in their careers Been actively involved in setting product strategy Independently started self-sustaining teams Consistently made culture choices that positively impact all of engineering Shipped several large scale projects with multiple dependencies across teams Benefits: Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness discounts 401K Flexible Spending Accounts Apple equipment Commuter subsidies Community involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Breakfast, lunch, and dinner Much more...   Apply now
Airbnb San Francisco, United States
Feb 22, 2020
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world – online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 35,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. As Airbnb continues to expand our business globally, we are always looking for the best and brightest to drive strategic business decisions. To this end, the Sales Platform team is looking for someone to lead SMB CRM Programs globally.. This person will partner with Marketing, Product Teams and global Field teams to drive marketing initiatives, particularly for our SMB professional hosts.  The full spectrum of duties includes program managing CRM marketing initiatives globally, helping to develop and drive dashboards, insights and programs to drive better engagement with our SMB professional hosts. We are also looking for a team member who can bridge the areas of marketing operations, analytics and program management globally and within each country. Responsibilities: Responsible for managing  SMB professional hosts CRM marketing operations , systems and the OS between central and regional Sales & Marketing teams Working closely with Marketing teams  to determine strategic direction for campaigns and product feature launches.  Owns the development of the SMB CRM program management for all CRM initiatives globally  Acts as primary liaison between Marketing, Sales and Product teams to drive engagement of professional hosts, particularly SMB hosts ; Key liaison between Professional Host, Marketing and Marketing execution teams in the regions/countries Establishes the Worldwide Sales Organization SMB CRM levers and programs, the global calendar of CRM marketing campaigns with each country and coaches field marketing members to execute CRM campaigns Establishes global Professional Host SMB CRM calendar, and builds calendar schedule between Market Research, professional hosts and Marketing teams globally Build playbooks for SMB professional host campaigns, optimizing touch points, optimized templates,  and engagement  Collaborate with Sales Enablement and Sales Data Science to measure and track CRM ROI and performance metrics Creates experimentation reporting dashboard and post-mortem reports structure for discussion and post campaign analysis.  Always measuring back success to OKRs and SMB CRM programs goals.  Requirements: 7+ years of relevant Marketing Operations experience. Ideally you have direct experience in CRM Marketing Operations, Marketing Program Management or ideally both and preferably for the SMB Market Extensive working experience (hands on) with Marketo, Salesforce Marketing Cloud or Hubspot Big plus: Having a deep understanding of Full Funnel Pipeline and/or Marketing Sales Alignment Big plus: Experience generating pipeline for SMB Sales (the long tail) Experience in SaaS marketing operations models, analytics and marketing/sales full funnel alignment Experience working with cross functional teams in a matrixed organization Superb financial modeling skills and extensive experience conducting quantitative and qualitative financial analysis Ability to work and influence cross-functionally is a must:  You are proactive, building communications between product teams, sales and marketing teams in the field. As we are building this new marketing function, bringing different stakeholders on-board is critical. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment You’re someone who possesses grit and finds creative ways to get the job done. You bring high energy and the ability to prioritize and deliver in a fast paced environment You enjoy absorbing large amounts of data and qualitative insights and can quickly develop a strong narrative that leads to recommendations and builds our understanding of the business Intellectually confident, operationally experienced and strong track record of program management.  You are not afraid to roll up your sleeves with whatever comes your way. You’re comfortable with creating marketing campaigns in a marketing system one day, then pivoting to project managing a strategic initiative the next day; debugging a new Tableau dashboard one day,  and then pivoting to writing a memo to drive a strategic marketing discussion with executive leadership the next Comfortable using SQL (or be willing to learn SQL), CRM Marketing systems Experience with or interest in leading and building teams and managing operating budgets and resources Bachelor’s degree in finance, economics, mathematics, accounting, engineering, statistics or other relevant field that demonstrates quantitative orientation; MBA or advanced degree preferred Role model of Airbnb Core Values Apply now
Airbnb San Francisco, United States
Feb 22, 2020
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   Role & Responsibilities The IT Experience (ITX) Core Operations team is looking for an Observability Engineer ideally with expertise in Enterprise Network, Systems, and Application monitoring and logging development.  Role & Responsibilities Develop and improve instrumentation for monitoring and logging the health and availability of services.  Proactively monitor systems, networks, and applications to provide input in improving the stability, security, efficiency, and scalability of systems.  Develop and maintain Monitoring and Logging Frameworks for all of ITX Take personal responsibility for the quality, reliability and availability of global IT corporate infrastructure. Own operations documentation of monitoring and logging for global IT production infrastructure. Participate in rotating on-call incident response on the weekdays and on the weekends. Improve operational efficiencies via scripting, bots and integrations. Participate cross functionally with vendors and other IT engineering teams to ensure smooth service delivery. Network and systems  troubleshooting, fault analysis, and resolution. Requirements In-depth experience designing at scale monitoring and logging for corporate infrastructure services. Expert level experience  in monitoring and logging technologies, both open source and closed source (e.g. LogicMonitor, SumoLogic, ELK) Experience in RBAC and user based security services such as ISE, Radius, LDAP,  and AD. Must have strong automation/scripting skills - proficiency in Python or Ruby is a plus. Proficient in developing and maintaining technical documentation, runbooks, and procedures. A working knowledge in Network is needed. Fundamental knowledge of TCP/IP stack, application protocols (DHCP/DNS/HTTPs) and networking concepts (HSRP/NAT/VPN/VLANs/802.1x/Wireless/Clustering/High Availability/Load Balancing).  Understanding of enterprise networks using Cisco IOS/NXOS with a working knowledge of IP Protocols (TCP/UDP/ICMP) and Routing Protocols (BGP/OSPF/IS-IS).  Technology understanding of Palo Alto Firewalls, including Firewall Policy Rules, URL-Filtering, App-ID, User-ID, etc. Experience interacting with Telco and Global ISPs (WAN/DIA) and the monitoring of those services. A working knowledge of systems is needed. Fundamental knowledge of Configuration Management and Automation tools, with experience in: Terraform,  Ansible, Chef, Puppet, Jenkins Designing and implementing CI/CD pipelines Infrastructure provisioning and management Strong in troubleshooting incidents in production environment.  A strong ownership attitude and a track record of taking responsibility for problems and pushing through to resolution. Bachelor's degree in Computer Science or EE, or relevant industry experience is required. Ability to communicate and coordinate with cross-functional engineering teams across multiple geographic regions. Nice To Have: Ability to take lead in an operations environment. Contributed to Open Source - your public Git repos/contributions show good examples of giving back to the community. Architected a monitoring and logging infrastructure that was technology agnostic for a production infrastructure environment. Knowledge of revision control software such as GIT. Familiarity with REST APIs scripting, i.e. with PAN OS API / Infoblox WAPI. Experience with integrations in Google Admin, Duo, OneLogin, Slack, and PagerDuty. Administrative experience with 1Password, LastPass, or other cloud based password managers. Apply now
Airbnb San Francisco, United States
Feb 22, 2020
Product Manager, Customer  Growth About Growth & Traffic The Growth and Traffic Platform is a newly formed team with the vision to drive long term sustainable growth for the Airbnb community. We aim to do this by building best-in-class infrastructure, product, and expertise to support the growth of all Airbnb businesses in the most efficient way. About Customer Growth and Engagement Airbnb attracts millions of visitors every day, who are exploring options to create their magical trips with us - whether that is in a home, within a community, or new experiences. It is up to the Growth team to deliver on these amazing trips from ideas and planning to travel and repeat visits. We cannot fulfill our mission - to create a world where everyone can belong - without ensuring that a significant part of society is experiencing our products regularly. We want to identify and drive new growth opportunities that bring new users - guests and hosts - to experience Airbnb for the first time, and keep them engaged and inspired for their subsequent travel plans. To do this, we have to understand the different user journeys, find places where there could be friction or opportunity, and build innovative products and marketing campaigns that allow users to experience the best of Airbnb across all relevant businesses . We support these growth aspirations by effectively reaching and communicating with different communities of users at every step of their journey to inform, inspire and drive action. About the Product Manager, Customer Growth As a Product Manager, Customer Growth it will be your job to identify and build the growth levers that can help increase our user growth trajectory. Your responsibilities include driving the strategy, development, and execution of bold initiatives focused on improving customer metrics like activation, engagement, retention and reactivation, and evaluate performance against key KPIs. You’ll make use of your strong consumer instincts to conceive of innovative product ideas or experiments to run that are focused on influencing and driving user behavior that have a high likelihood of being successful at scale. You will do this by using your strong data-driven approach to identify the highest potential areas across the product experience, then test variants of those experiences that unlock growth. You have a deep understanding of how various engagement channels work, how best to leverage them in pursuit of growth, and then use a rapid pace of testing, learning, iterating to execute quickly. As a strong leader of your cross-functional pod (engineering, marketing, data science, design), you should be effective at incorporating the input and influencing work across multiple product, marketing and country-specific teams. This role is a special opportunity for someone who enjoys the intersection of Product and Marketing, using design and data to help millions of users experience the magic of Airbnb. Responsibilities Identify opportunities and establish a shared product vision and strategy for your product area. Challenge the status quo and inspire people toward a unified outcome.  Develop the product roadmap and build consensus on prioritization which drives product execution to create clear goals for the team. Efficiently execute to ship product and deliver impact for our business and users. Lead large, cross-functional groups of people to deliver on the team’s mission. Communicate concisely and influence outcomes. Lead the ideation, research, design, development and launch of user-centric products Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team. Manage outcomes by creating daily, weekly, and monthly performance reports with partner leaders and cross functional teams using data Qualifications 7+ years of product management experience BS/MS in Computer Science and/or related field preferred. Demonstrated track record of product leadership.  Ability to lead and influence teams. Experience with consumer internet products or marketplaces Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment Creative problem solver. Able to identify real obstacles and viable solutions Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there Ability to quickly absorb technical concepts and communicate them to a non-technical audience. Apply now
Airbnb Singapore, Singapore
Feb 22, 2020
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values. Reporting to the Senior Marketing Manager, APAC the Social Marketing Manager, APAC is responsible for driving the content strategy and framework for the regional and local social marketing team. This position requires a balance of social first creative thinking, writing, design and execution as well as superior stakeholder management. The person will have a perfect command of brand writing and storytelling that is centred on the community. Responsibilities: Social content development   Partner with key stakeholders to drive the establishment of the strategic approach to social media content that aligns with Airbnb’s global vision and marketing plans, but is tailored to the regional/local business needs, culture, trends and platforms. Use your passion for social marketing and Airbnb to create content that aligns with our global marketing priorities. Ability to take globally created content frameworks and adapt them to regional and local nuances to ensure relevancy and engagement with audiences. Understand the consumer journey and have the ability to create content that is relevant at different stages. Develop and distribute content tailored to specific channels, understanding how different narratives can be brought to life on different platforms. Provide timely, relevant and engaging updates to the regional marketing teams around social content opportunities and performance; best practice; and country nuances to help amplify existing work whilst also demonstrating the value of social content. Drive and implement the creation of influencer marketing strategies and identify opportunities for further amplification of content created. Partner with internal and external resources, agencies, publishers, and producers, and involve the Airbnb community in a collaborative content production process to scale content capabilities and output. Cross-functional collaboration Work closely with key stakeholders across all geographies to ensure knowledge sharing and close collaboration between functions. Partner with global team members to implement strategy, content creation and publishing processes including collaboration, workflow, tools (CMS, analytics), and framework for localization. Identify further opportunities for collaboration that ladder up to strategic business priorities. Be the champion for trend spotting and social media innovation. Establish a strategy for driving innovation and adoption on emerging content and social platforms and tools across APAC to maximize business impact. Team Management Directly manage and coach the Social Marketing Manager to ensure that their work is fulfilling and opportunities for growth are identified. Work closely with marketing managers in each market to create locally relevant content that ladders up to broader business goals. Requirements: 10+ years experience in social marketing at an online travel related company as part of a marketing or comms team. An eye for detail and a quick wit – believing that typos, sounding robotic, and generic content is totally unacceptable. A passion for people and storytelling through multiple media types; ‘community’ isn’t a marketing word to you – it’s your core belief - and you know how to get the most out of it. Proactive self-starter who is comfortable in a fast moving, fluid environment. Hands-on and demonstrable experience of crafting and leading social media content, from initial brief through to implementation and iteration. High level of understanding of the social media universe, including experience with YouTube, Facebook, Twitter, Instagram, Pinterest (and others), as well as social listening tools. Experience in social media analytics tools (including listening) and social media content management tools. Proven ability to meet deadlines and work on multiple projects. Experience in influencer marketing is preferred. Solid organisational skills, excellent verbal, written, and interpersonal skills, able to calmly and confidently communicate with all levels of the organization and with external parties. Experience working in a regional team as part of a global organisation and collaborating across multiple geographies. Fluent in English and preferably proficient in one other language for the region they serve. Passion for Airbnb, travel and possesses an entrepreneurial spirit and strong problem solving skills. Apply now
Airbnb Seattle, United States
Feb 22, 2020
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.  Role: We're looking for our first Seattle University Programs & Recruiting Coordinator to join our University Recruiting team at Airbnb. Learn more about our programs at https://www.airbnb.com/careers/university.   Recruiting Responsibilities:  Schedule all on campus interviews, domestic and international phone screens, remote video interviews, onsite interviews and/or university batch days (rotational in-house interview days for large volumes of student candidates) Contribute to the design and implementation of university batch days for heavy volume candidate interviewing during peak seasons Coordinate support for recruiters on campus travel initiatives like career fairs, networking receptions, Hackathons, listing events, tech talks, recruiter office hours, and on-campus interviews Oversee candidate travel to San Francisco and Seattle from candidate school locations; liaising with and manage relationship with Airbnb’s preferred travel vendor Host tours and ensure a seamless candidate experience from start to finish Provide recruiting partners with active updates on capacity limitations during peak recruiting season and providing strategic workarounds where possible Develop strong trust and relationships with recruiters and engineers across the organization Programs Responsibilities:  Support our global internship program year-round in partnership with campus recruiters, the programs team, and cross-functional partners in engineering, data science, research, ITX, and other lines of business Provide administrative support to intern manager training, intern onboarding and training, and intern calibration sessions Partner closely with cross-functional teams and answer inbound questions from future interns in order to ensure the business is prepared to host our interns Coordinate event logistics (budgeting, booking spaces, speaker confirmation and coordination, catering, calendaring, marketing materials, attendee preparation, invoice reconciliation and on-site support) Design and project manage campus and program swag distribution in conjunction with design and external vendors Support program specialists and project managers in the development of existing and new programs (outreach, conferences, offsites, and internal program infrastructure) Mentoring and training new coordinators as needed Requirements: 1+ years of recruiting coordination experience Excellent communication skills, both written and verbal, and interpersonal skills Strong ability to manage multiple priorities in a fast paced and dynamic environment Detail-oriented and highly organized, experience working on projects with multiple stakeholders Data-oriented and excited to make data informed decisions as we scale our programs Passionate about candidate experience: we see our candidates as our guests, and we are their hosts. It’s the Coordinator's job to ensure a smooth experience from beginning to end Passionate about interns and our intern program: we see our interns as not just guests, but family, and we are their long term hosts. It’s the Coordinator’s job to support a transformational 12-16 weeks Passionate about the product, concept, history and culture of Airbnb, and our mission to create a world so that anyone can belong anywhere Preferred Requirements: Experience working in university recruiting or relevant university/student-focused programs Flexible and can deal effectively with changes in priorities or ambiguity Proficiency in MS Office/Google products.   Apply now
Airbnb Gurgaon, India
Feb 21, 2020
No global movement springs from individuals. It takes an entire team united behind something big. On the CS Payments team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. We are looking for an enthusiastic, dedicated leader who knows how to motivate and inspire a team in a cutting-edge and fast-paced environment. The Payments Team Lead is responsible for managing the performance and quality of their team, monitoring team performance as measured by agreed-upon service delivery targets and key performance indicators, and mentoring, coaching, and professionally developing the specialists on their team. Responsibilities Building and Nurturing Engaged Teams Manage end-to-end people strategy and operations within the team. This includes driving onboarding, talent development and people engagement. Ensure employee happiness by working with the team to create strong connections and utilize effective communication to help translate the Mission of Airbnb into meaningful and clear goals. Lead with empathy to establish approachability in order to care about, support, and challenge the team to meet and exceed expectations. Enable professional and personal growth through supporting and challenging your team with feedback, one-on-ones, enabling opportunities, expectation-setting, and other growth tools at your disposal.  Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings, and managing basic HR-related issues (pay/benefits/HR policy enforcement, etc.). Performance Accountability Manage both team and individual performance and resources to ensure compliance with policies and SLAs. Ensure individual team members are held accountable to their performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way. Think critically and constantly evaluate policies and procedures. Work with the team to identify opportunities to improve performance and better optimize processes for the team, region, and global community.  Operational Execution Lead the team towards the execution of the company and strategic goals following the guidance of the Operations Manager, and collaborate with the OM to develop recommendations for service improvements and regional prioritisation. Stay connected with key Product stakeholders, providing feedback and suggestions to improve the efficiency of the Payments team. Collaborate with Legal, Compliance and Payments Inc. teams to ensure CS Payments is complying with regulations and policies Work closely with fellow global and regional Team Leads in addition to maintaining a strong connection to your cross-functional partners. Handle incoming requests for Payments expertise or assistance, coordinating projects to ensure efficient handling and resolution. Work with third party payments processors to raise and resolve issues. Assist with foreign exchange rate issues, complicated refunds and adjustment situations. Stay connected to the customer by handling occasional escalated issues. Effectively prioritize the team’s work based on seasonality and the needs of the customers and the business. Lead and/or participate in projects outside of the scope of your department, as assigned by your manager. Support remote team members in the APAC region including team members in India and Singapore Qualifications Bachelor’s Degree or equivalent At least 2-4 years of experience leading, inspiring and motivating teams to meet operational goals and targets;  Experience in working with Payments platforms or banking is a plus. Good Analytical skills; able to tell a story with data and metrics. Excellent written and verbal communication, negotiation,  and conflict resolution skills. Experience working with internal stakeholders a plus. Ability to work and solve problems independently, collaboratively, or through delegation. Ability to understand and execute policies and procedures. Must be willing to travel approximately 15-20% of the year Apply now
Airbnb
Feb 21, 2020
Remote
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.  As a member of Airbnb Americas Supply team, you will be working within assigned geographic region and managing partner relationships with Professional Hosts. You will be responsible for prospecting, acquisition, on-boarding and optimizing high quality homes supply to help us drive forward our company vision. You will be reporting to the Manager, South & Southeast. Responsibilities Manage a book of business within assigned territory consisting of several hundred Professional Host accounts (Tier 1/Tier 2) and meet and exceed quarterly/annual sales goals Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your book of business to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular weekly/monthly optimization calls and QBRs with your partners Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  Qualifications 9-10 years of professional experience, of which at least 2 should be in a sales role at a fast growing startup tech company  2+ years of hospitality/travel industry experience Proven track record of being able to effectively work a leads pipeline and/or a book of business Highly proficient in Salesforce, specifically in working with Leads, Opportunities, and other core Salesforce objects Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person Strong time management and prioritization skills Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work The ability to get things done with constantly changing priorities, projects and deadlines Available to travel to assigned markets ~50%  Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Apply now
Airbnb San Francisco, United States
Feb 21, 2020
Airbnb is a global platform that connects travelers and hosts from over 81,000 cities. Our mission is to enable a world where anyone can belong anywhere. Using data to help ensure a world class experience for our users is critical to our mission.  While Airbnb has successfully embedded data & analytics throughout the business, there is also a need for a marketplace-wide analytics lens. In this role, you will partner with leaders of Airbnb’s “Homes” business to generate insights, evaluate opportunities, and identify drivers of growth, all with the purpose of directly impacting overall company strategy.  This role will require substantial experience in analytics, as well as project and stakeholder management, as the scope of projects you will lead will cross multiple business segments. If you are passionate about leveraging data to drive business decisions, we want to hear from you! Responsibilities:  Proactively identifying and sizing business opportunities and growth drivers Defining and validating novel metrics to evaluate business performance Performing Homes-wide deep dives on strategic topics like retention, supply quality, macroeconomic impact, and the aggregate impact of our own experiments Generating analyses that involve resource decisions or other tradeoffs between business sub-teams Working with our M&A team to evaluate opportunities Aligning organizational processes for business analytics across data teams Experience required: 6+ years industry experience and a Master's degree in a quantitative field; PhD a plus 3+ years of experience in a role requiring extensive project management, with proven ability to succeed in both collaborative and independent work environments The ability to work and influence cross-functionally is a must. You are very proactive, great at communicating with different audiences and can bring different stakeholders on board A “business owner” mindset, with a keen interest in strategy and operations Strong written and verbal communication Fluency in the core toolkit of Data Science: R/Python; SQL/Hive Manipulating large-scale data sets Descriptive and predictive modeling Implementing visualizations, dashboards, and reports Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Apply now
Airbnb San Francisco, United States
Feb 21, 2020
About the position: The Cost team within Infrastructure is responsible for setting strategy to ensure effective resource utilization, building attribution tools to create visibility for all teams within the company about where the Infrastructure spend is coming from and creating forecasting tools for proactive capacity management.  As an engineer on the Cost team, you will collaborate with data scientists, finance department and other Infrastructure engineers to build data pipelines for foundational cost data, building effective reporting to understand contributors to cost, anomaly detection/alerting frameworks to catch unexpected spikes in spending and creating the right tools for capacity management.  The following experience is relevant to us: 5+ years of full-time, industry experience Pipeline design/implementation with Large Distributed Databases (Hive/Spark preferred) Working knowledge of relational databases and query authoring (SQL) Experience with Java / Scala is preferred Experience with scripting languages: Python (preferred) / Ruby / Bash The knack for writing, clean, readable, maintainable code Love to use and develop open source technologies like Kafka, Hadoop, Hive, Presto, and Spark An eye for automation and instrumentation Great communication skills BS/MS/PhD in Computer Science or a related field (ideal) Benefits Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness Discounts 401K Flexible Spending Accounts Apple equipment Commuter Subsidies Community Involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Much more... Apply now
Airbnb San Francisco, United States
Feb 21, 2020
About Airbnb Hotels & Service Apartments  Airbnb has built an unrivaled global community of hosts and guests—they can connect travelers to more than 6 million places to stay and tens of thousands of incredible experiences around the world. Airbnb is one of the the most searched-for accommodations brand and guests are using Airbnb for every kind of trip, including business and last-minute travel. Today, more than 400,000 companies are using Airbnb to help manage their travel, and same-day bookings are now growing 2x year over year. Welcoming more boutique hotels to their platform will help deliver on their commitment to make Airbnb for everyone, providing guests the authentic, local experience they have come to expect on every trip. The ​acquisition of HotelTonight in March 2019​ is part of Airbnb’s strategy to increase their overall supply of Hotels. ​Hotels have become a critical part of Airbnb's future growth plans - however, not just any type of Hotel. Airbnb has fostered an identity of being a source of unique and distinctive places to stay, and their Hotel strategy is reflective of that. For the Airbnb platform, the Hotels team will focus on Indie Hotels, sometimes known as independent, boutique and lifestyle hotels. Indie Hotels are best defined as what they are not - no mass-market brands (ex. Marriott, Hyatt) or properties that are devoid of character or a sense of place. Who We Are Looking For We are looking for an engineering manager who is both technically deep and strong in communication to help lead development of the product and platform features needed to satisfy the rapidly growing needs of our guests and hotels selling on Airbnb & HotelTonight.  The ideal candidate also brings a strong product sensibility to guide engineering decisions, and is excited about the potential of disrupting the hotel accommodation category industry-wide. An engineer - first and foremost we require that you have significant hands-on engineering experience building production systems.  There is a lot of foundational work still remaining to position hotels for success on Airbnb and we need someone able to dive deep on technical implementation and architecture questions when necessary. A communicator - because hotels are relatively new to the Airbnb platform, there is a ton of work to be done integrating with products and services across the company.  Being able to represent the needs of hotels and align with broader platform initiatives and features in development by other teams will be a huge factor in our success. A strategic thinker​ - we know the end state we want to get to, but we don’t know how yet. We need someone strategic who can think at systems level to solve the problems our business is facing and will face in the future.  When making tradeoffs you have the ability to look, 3, 12, and 48 months ahead to see how things are likely to play out. A hustler​ - Airbnb Hotels & Service Apartments is a major growth area within Airbnb - it moves and operates at Blitzscale speed. This is a winner-takes all market. We need someone who gets energized with that sense of urgency, is decisive and can galvanize a whole team to hustle and win. A “get-stuff-done” mindset​ - Airbnb Hotels & Service Apartments is where Airbnb was 8 years ago - small, scrappy, rapidly growing, and with lots of unknown challenges ahead. We are looking for someone who has a strong internal drive to always be shipping, even in the face of ambiguity or adversity. Someone who will always look at obstacles as opportunities to climb, and leads the team by example.  What is an Engineering Manager at Airbnb?  Being an Engineering Manager at Airbnb allows you bring a diverse set of skills all into focus to help us drive growth and impact across the world. You will necessarily have a technical background but are now responsible for important product and infrastructure surface areas to move forward. At a high level, that means a high interaction rate with your cross-functional peers (product, design, data science, research, and more) to develop strategy, long-term goals, and execution plans to get there. Day-to-day, you’ll be responsible for making sure the engineering team is delivering while adapting to all the changes that come along as projects go forward. In addition, you’ll be responsible for the career growth of your overall team internally at Airbnb - everything from 1:1’s to career progression plans and whole team career forecasts. You’ll be intimately involved in recruiting and working both with our internal recruiting team, our M&A team, as well as investing in growing your team directly. You’ll make sure the quality of the engineering efforts are always exceptional by setting up the correct processes and quality control checks for the team to execute within and you’ll identify new technologies and skill sets to bring into the team to keep the team moving forward on new challenges. Minimum Requirements:  7+ years of relevant engineering work experience and 4+ hands-on technical management experience Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience Exceptional coding abilities and experience with architectural patterns of large, high-scale applications Track record in partnering with recruiting to build incredible engineering teams Actively coached and mentored team members in their careers Been actively involved in setting product strategy Consistently made culture choices that positively impact all of engineering Shipped several large scale projects with multiple dependencies across teams Demonstrated record of promoting belonging on diverse teams Benefits: Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness discounts 401K Flexible Spending Accounts Apple equipment Commuter subsidies Community involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Breakfast, lunch, and dinner Much more...     Apply now
Airbnb Beijing, China
Feb 21, 2020
The Airbnb’s Policy Communications team is responsible for telling Airbnb’s public affairs story worldwide — a story of healthy travel through which more people experience and enjoy tourism and balance the industry and area through which anyone can leverage their greatest expense, their home, to help make ends meet. We drive the communications strategy and act as the company’s voice on a range of topics including government regulations, taxes and legal matters. We're a high-energy team with a passion for people, places, cutting-edge policymaking, and great stories. If you'd like to belong to one of the world's greatest teams, come tell us your stories. We are hiring a Communications Specialist, Policy and Trust, for Airbnb China. As a member of the Policy Communications team, you’ll work closely with the policy and cross-functional teams to help maintain and advance the company’s position with relevant stakeholders. You’ll also work closely with the business team to help support their objectives, whether that be increasing awareness, encouraging more people to host or communicating with local initiatives. You must be comfortable and confident in working directly with journalists; managing media enquiries on deadline and helping design and deliver communications plans supporting policy and reputation objectives. We’re looking for an effective and creative communicator who has the ability to explain complex ideas in simple ways. Responsibilities Implement policy communications strategy and execute various communications programs to amplify Airbnb’s healthy tourism agenda in China Develop written materials - story pitches, messaging guidelines, Q&As, briefs, presentations, speeches, etc; Help prepare company spokespeople for public speaking engagements, media interviews, etc; Promote trust in our platform, including proactive Trust & Safety initiatives, social listening, manage reactive press requests to safeguard and Support Airbnb’s community and contribute to the entire crisis management process. Support China comms team operations, including planning, budgeting, vendor management, etc. Requirements Around 3-5 years working experience either on the agency side or in-house communications team to support the public affairs, corporate reputation, issue/crisis management, etc; Proven-track record working on communications initiatives involving policy and/or corporate affairs matters; Experience working through crisis scenarios and has examples to share. Deep understanding of managing social crisis is a plus; Experience having media relationships with a wide range of reporters and industry KOLs; Bachelor’s degree in communications or journalism or related fields; Excellent language skills, both Chinese and English; Proactive, efficient, agile, can work under pressure, a good team player; Maintaining enthusiasm and calm demeanours even in stressful situations. Airbnb爱彼迎的公共事务传播团队负责向世界讲述爱彼迎在公共事务方面的精彩故事和倡导可持续旅游议题。爱彼迎鼓励人们充分利用自己的房屋创造收入,从而使更多人可以体验和享受旅行,同时促进行业与地域间的平衡发展。我们针对对包括政策、税务、法律等一系列议题制定传播策略并对外发声。我们是一支充满活力的团队,对我们的社区成员、前沿政策和精彩故事充满热情。 我们正在为爱彼迎中国招聘一名传播专员(公共事务)。作为公共事务传播团队的一员,你将与传播、公共政策团队以及多个跨职能团队紧密合作,协助维护和提升公司在利益相关方中的地位。你还将与业务团队合作,支持其实现提高知名度、房东招募,或执行本地项目等目标。 你需与记者自信得体地沟通,并回复媒体问询和采访,帮助制定和执行服务于公共政策和声誉目标的传播方案。我们寻找的是能够深入浅出解释复杂概念,高效且富有创意的传播人才。 岗位职责 执行公共事务传播策略,执行各项传播项目,扩大爱彼迎可持续旅游概念在中国的影响力; 撰写各类文案与书面内容,包括新闻素材建议、话术指南、问答、任务介绍、演示文稿、演讲稿等; 协助公司发言人准备公开演讲和媒体采访; 提升平台信任度,推广一系列前瞻性的信任与安全项目,监测社交媒体舆情,响应媒体质询,以保护和支持爱彼迎社区,构成危机管理流程的一环; 支持中国传播团队的日常运作,包括工作规划、预算统筹,和供应商管理等。 岗位要求 拥有3-5年的甲方或乙方工作经验,涉猎公共事务、企业声誉维护、事件/危机管理等工作内容; 在公共事务、公共政策或企业事务传播方面拥有一定的工作经验; 拥有危机处理经验,并有具体案例以供分享。对社交媒体危机处理的深入理解是加分项。 具有与记者、行业KOL建立和维护媒体关系的经验; 拥有传播学、新闻学或相关领域的学士学位; 具备优秀的中文、英文语言能力; 工作积极主动、高效、敏捷、抗压,有良好的团队合作精神; 在压力状态下也能保持热情而冷静的能力 Apply now
Airbnb Beijing, China
Feb 21, 2020
On any given night, 2 million people stay in homes on Airbnb in 100,000 cities all over the world. There are more than 6 million listings in 191 countries to choose from —that’s more than the top five hotel chains combined. What makes all of that possible? Trust.  China is one of the major engines behind Airbnb's global growth. The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. We must ensure that trust and safety in our community is our No.1 concern as the business continues to grow..  The Trust Lead will be responsible for building the Trust team in China and defining the strategy for both proactive and reactive Trust approaches. This work will include balancing resources and priorities in online and offline activities such as fraud prevention and detection, community policy, and responses to crises involving trust and safety in the community. As relationships are key to success, this person is expected to work with the leadership team both in China and in the Global Trust organisation to create a vision and actionable roadmap for the China Safety Team to achieve. This person will need to drive alignment on the long term vision and create the right structure for the Trust internal and external teams to execute and prioritize resources internally. Key partners to the Trust Lead would be Customer Support, Community Policy, Product, Legal etc. You will be considered a member of the China Leadership team. Roles and responsibility  Rethink trust matters in China both online and offline and create a long-term Trust and Safety strategy for China.  Design online risk, fraud prevention, offline crisis and customer support mechanisms. Balance online and offline issues and prioritize resources. Be the Trust advisor to China General Manager and solve open ended questions. Set inspiring goals and milestones that motivate the team to protect our community and achieve the ideal customer experience. Thought leader in the local Trust community and collaborate with peer companies in China on fraud trends and intelligence.  Act as the bridge between China and global Trust, Policy and Product teams to make sure people can work together effectively. Partner with the Trust leadership to help set the right organization structure and strategic directions for the China Trust team Identify, recommend and implement tools, systems, processes, or policy changes to improve team performance.  Manage both direct and indirect teams to achieve success. Requirements 15+ years experience in the Trust and Safety field with proven experience in solving online and offline issues. Have solid leadership role experience in anti-fraud and crisis response areas in a company with sizable ecommerce, payment or O2O industry.  Great ability to see risk from a business perspective and solve practical safety issues. Technical & Product experience/leadership in online/offline trust/safety related areas would be a huge plus. Quick learner with proven experience in succeeding in many areas and a problem solver. Great communication in both English and Chinese. Able to dig into operational detail and also be strategic. Good at influencing and managing stakeholders across the board. Experience at making decisions based on data and understanding of metrics & targets baselines. 爱彼迎是全球领先的特色住宿和体验项目预订平台,提供700多万个独具当地特色的住宿选择和4万项精心策划的体验活动,均由当地房东和体验达人倾力打造。作为赋能经济发展的引擎之一,爱彼迎正在帮助数以百万计的旅游服务创业者将房源和爱好转化为收入,也让当地社区享受到了旅游业带来的经济效益。迄今为止,爱彼迎已接待超过5亿人次房客,在全球191个国家和地区提供62种语言服务。爱彼迎致力于在全球范围内促进人与人之间的交流和信任,打造充满人情味的社区。 爱彼迎中国 作为一个独立的业务部门,中国是Airbnb爱彼迎全球增长的重要引擎之一。自2015年底正式进入中国起,爱彼迎在中国市场不断加大投入,实现了持续快速增长。爱彼迎将持续升级本土产品,打造创新的品牌活动,提升用户体验,构建有凝聚力的社区。作为共享住宿行业的领军者之一,爱彼迎还携手各方,积极推动这一新兴行业的可持续发展,实现多方共赢。我们将继续打造高效的本土团队,将原汁原味的旅行体验带给中国旅行者,创造“家在四方”的归属感,重新定义旅行 安全事务负责人将作为爱彼迎中国领导团队的成员负责爱彼迎在中国境内业务的所有线上以及线下安全问题,包括积极防范措施的建立,突发事件处置以及反欺诈。这个职位需要跟全球的安全团队,技术团队一起确保中国团队在安全资源上面的投入以及策略打法。并且与横向的客户服务,政府事务,产品,法务等部门形成合力 主要职责 定义中国线上,线下安全策略 建立反欺诈,危机应对以及各个团队之间的配合机制,平衡资源投入 通过流程,工具跟方式方法的改善提高整体运营效率 作为总部与中国之间的桥梁不断探讨安全问题并且影响总部政策 作为团队领导确保团队产出以及绩效优化 任职要求 15年以上安全事务方面任职经验,包括线上,线下安全以及反欺诈 公安背景以及在金融公司,共享经济业态涉足线上以及线下安全 能从业务的角度来思考安全问题并且提出独到见解 优秀的领导力以及执行能力,能将策略落地并且持续迭代 极好的沟通能力,能够了解并且平衡各个团队之间的优先级以及资源投入 能够用数据作为决策的重要标准 优秀的英文沟通能力, 能够用英文作为工作语言 Apply now
Airbnb London, United Kingdom
Feb 21, 2020
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.         **THIS IS A 12 MONTH CONTRACT**   Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   Location: London  The EMEA public policy team advocates on behalf of Airbnb’s community with governments, regulators and a wide range of other external stakeholders. We are involved in direct negotiations with governments; strategic partnerships with government agencies and NGOs; major events and projects; research and data analysis, and grassroots community organising. With so much going on in so many places, we need an organisational and administrative superhero to keep everyone on the right track. You need to be meticulously organised and detail-oriented, but can also see the big picture and make judgements about priorities whenever needed. You are target-focused and find the fastest, most efficient way to get to our destination. You’re a great team player without ego, who is willing to take on projects big and small. You’re capable of working in cross-functional teams across cultures and - sometimes - timezones.  You have excellent communication skills and an ability to take big ideas and translate them into actions. You can quickly navigate new and unfamiliar systems and processes - and design your own. Responsibilities: Taking the lead on managing and tracking our budget - creating and managing purchase orders, ensuring accurate invoicing and record-keeping, processing freelancer payments, liaising with suppliers, and working with internal partners in finance and accounting; Acting as “air traffic control” for the EMEA team - ensuring that deadlines for reporting and tracking are being communicated and met and that calendars and planners are updated; Assisting with the management of often complex projects - keeping teams on track towards their goals; Training colleagues in processes, and keeping them updated on changes in a timely manner; Daily advanced calendaring and meeting preparations (meeting agendas, conference/video call meeting setups, minute-taking etc.) for the Director of Public Policy and the wider team; Assisting in the preparation of documents, presentations and spreadsheets to high level of quality and accuracy; Coordinating communication between the team and the wider global policy team, including coordinating and editing the team weekly newsletter; Building effective relationships with other teams within Airbnb as necessary; Supporting other department responsibilities - organising events and offsites, managing contracts, staffing meetings - as necessary. Requirements: 3-4 years of relevant experience, including supporting executives and teams in an administrative capacity; Strong work ethic and interpersonal skills - always displaying professionalism, courtesy and a sense of humour, even when under pressure - and with a proven ability to build relationships with people who may be in different functions or different offices; Outstanding pro-active and multi-tasking abilities; Acute attention to detail and follow through, and supremely organised; Proven track record of effective project management; Effective communicator, both orally in writing; Exhibit strong process-oriented skills and strive to find the most efficient way to do things without sacrificing a high quality of work and/or results; Ability to exercise judgment and maintain confidentiality; Advanced IT skills (Powerpoint, Keynote, Excel, Google Apps) and current social networking systems - and a capacity to learn new and unfamiliar applications; Passion for trying, learning, improving, and sharing best practices. Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.           Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. Apply now
Airbnb San Francisco, United States
Feb 21, 2020
We are looking for talented Data Scientists to join our China Data Science team. Working alongside other team members to dig deep into Airbnb's marketplace data, you will help translate complex findings and results into a compelling narrative about this highly strategic, fast-growing market. In this role, you will have tremendous upwards exposure as the Data Science team’s mouthpiece to senior business partners. If you’re passionate about leveraging data to drive business and product decisions, we want to hear from you. In China, international travel spend is already greater than the US and growing much more quickly. Airbnb views China as a highly strategic market, and believes that the travel network we have built globally in years has best positioned us to provide Chinese guests with unique travel experiences and help them belong anywhere. The hugely different cultural expectations and internet environment (e.g., no Facebook/Google sign up), combined with the strategic importance, have led to the investment of a dedicated China team. The team builds products that deeply integrate with local norms (e.g., allow WeChat sign in / sharing, payment with Alipay, etc.) and culturally make sense to Chinese users (e.g., redesign China specific product flows to better serve Chinese users) in order to accelerate our growth rate in China and get the compounding growth effect as large as possible, as soon as possible.  The ideal candidate has an eye for detail, great communication, a keenness for problem solving, and a passion for China markets. The work for DS analytics in China: Lead the effort to communicate state of the business to stakeholders regularly - enable China team to understand the reasons behind the trends - and provide insights to drive strategic decisions Build key data sets/pipelines to empower operational and exploratory analysis. Evaluate and define product and business metrics. Democratize data by building and socializing decision tools (dashboards, reports). Partner with other data scientists to “tell the story” behind the data. Minimum qualifications: 3+ years of industry experience with proven business impact; degree in quantitative field preferred Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business - both on a macro-level and a micro-level Passion for creating highly usable and thorough dashboards/visualizations Excitement about working on China Strong analytical thinking and communication skills.. Proactiveness and ability to learn quickly. Expert at SQL or other querying language. Experience building large dashboard end-to-end (including visualization and data pipeline) that serves a big team   Experience with common analysis tools such as SQL, R, and Python Experience guiding product decisions based on data and A/B testing a plus but not required Working proficiency in English and Mandarin required Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Apply now
Airbnb San Francisco, United States
Feb 21, 2020
Airbnb is a fast-growing company, nearly doubling our workforce in the past two years. Such dynamic growth raises important questions, including how to identify the best recruiting strategies; how to keep employees engaged and happy; how to hire, promote, and retain a demographically diverse workforce; and how to maintain our unique culture while scaling rapidly. While we have a lot of data to bring to bear, information is only as valuable as it is understood by decision-makers. We are looking for a talented analyst who can work cross-functionally with Data Scientists and HR business partners to translate insights to action. The ideal candidate has an eye for detail, great communication, and a keenness for problem solving, as well as significant experience in recruiting and/or talent management. Examples of projects you would work on include, but are not limited to, creating business-critical dashboards, defining key metrics, and investigating challenging questions around employee attitudes and behavior. Working alongside Data Scientists who dig deep into Airbnb's data, you will help them translate complex findings and results into a compelling narrative. In this role, you will have tremendous upwards exposure as the Data Science team’s mouthpiece to senior business partners. If you’re passionate about leveraging data to drive business decisions, we want to hear from you. Responsibilities   Translate complex findings and results into a compelling narrative Define and evaluate key metrics and understand what moves them and why Investigate challenging questions Ownership of conceptualizing, developing, and maintaining dashboards and visualizations Communicate analyses and recommendations to cross functional stakeholders for decision making Strategize on making analyses easily repeatable and accessible Qualities we value: Professional industry experience in a quantitative analysis role Comfortable in SQL and some experience with a programming language, with Python or R a plus Ability to communicate clearly and effectively to cross functional partners of varying technical levels Ability to define relevant metrics that can guide and influence stakeholders to the appropriate and accurate insights Experience or willingness to learn tools to create data pipelines using Airflow Building clear and easy to understand dashboards (Tableau) and presentations Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Apply now
Airbnb San Francisco, United States
Feb 21, 2020
Our vision is to build an experience to allow users to complete the entire travel lifecycle in one app. Since November 2016, Airbnb has launched multiple businesses to augment our accommodations business (e.g. Experiences, Restaurants, Airbnb Plus, Luxury) and expects to continue scaling up the number of verticals to address gaps in our travel ecosystem. The Trip Platform team provides efficient integration solutions that support our existing and future businesses; making it easier for Airbnb to launch new products and lower maintenance costs. The team delivers and maintains a cohesive in-app experience for guests as they explore our offerings. Among other impactful projects, we create tools for our users to collaborate, plan their trip details, and seek assistance while on their trip.  We have a strong team of data scientists, our work is highly sought-after, and our impact on the business is tremendous. If you have a proven background in this field and are excited to help build Airbnb’s community, we want to hear from you.   Responsibilities   Translate complex findings and results into a compelling narrative Define and evaluate key metrics and understand what moves them and why Investigate challenging questions around user experience to understand the voice of our user Ownership of conceptualizing, developing, and maintaining dashboards and visualizations Communicate analyses and recommendations to cross functional stakeholders for decision making Strategize on making analyses easily repeatable and accessible Qualities we value: Professional industry experience in a quantitative analysis role (4+ years preferred) Comfortable in SQL and some experience with a programming language, with Python or R a plus Ability to communicate clearly and effectively to cross functional partners of varying technical levels Ability to define relevant metrics that can guide and influence stakeholders to the appropriate and accurate insights Experience or willingness to learn tools to create data pipelines using Airflow Building clear and easy to understand dashboards (Tableau) and presentations   Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Apply now
Airbnb San Francisco, United States
Feb 21, 2020
Airbnb has become a platform that connects travelers and hosts from over 81,000 cities around the globe. To power that community, Airbnb is building a world-class payments platform that currently supports over 190 countries, 70+ currencies, connects dozens of payment providers, and transmits billions of dollars per year.  Our goal? To empower people and communities to participate in our global marketplace and innovate on a future where payments can be completely transparent and simple, yet invisible and comfortable. As our platform grows, the payments team will be building a scalable foundation to support global scale, helping the company grow by bringing new markets and demographics to the platform, and enabling new business products to thrive by providing easy to use payment experience. Our data science team is working to provide the statistical insights and intelligent data products that will enable us to scale our platform and empower our entrepreneurs all around the world. We are looking for a passionate data scientist to identify and execute scalable ways to improve our platform’s payment experience and to bring a scientific approach to decision making . This data scientist will take a scientific approach to decision-making through careful hypothesis generation and testing and drive actions/refine strategies through insights from experimental analysis. Our Inference Data Scientists are deep in understanding the complications of running experiments in a two-sided marketplace, power analysis and stopping criterions, and statistical models to improve power/significance. Another interesting problem space is understanding what to do when we are unable to conduct experiments. Examples of responsibilities we currently need help with: Define key metrics and their relationships to measure business success. Work with cross-functional partners to design and execute controlled experiments to quantify the effects of product changes. Develop methodologies to explore and exploit growth opportunities and build data products to optimize operational strategies in the payments sphere. Help our business partners understand metric trade-offs and drive influential decisions. Meet the people, learn about the challenges, and read more about what we do at Payments here . Qualifications we value: An ideal candidate should possess a good balance of statistical/technical skills, business acumen, and communication skills . A driven individual who’s keen to solve hard business problems is desired. A passion for Airbnb’s mission of helping people Belong Anywhere 3+ years in industry experience and a Master's degree in a quantitative field or Economics; PhD is a plus Ability to write clean and concise code, especially in R or Python Knowledge of statistics and a keen eye for detail Proficiency in SQL Solid understanding of product analytics & experimentation is a plus Thought leadership to tackle open ended questions or optimization problems Steadfast focus on creating impactful change Ability to partner with cross-functional teams using strong written and verbal communication Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Apply now
Airbnb San Francisco, United States
Feb 21, 2020
Airbnb is a fast-growing company, nearly doubling our workforce in the last two years. This dynamic growth raises important questions, including how to identify the best recruiting strategies; how to keep employees engaged and happy; how to hire, promote, and retain a demographically diverse workforce; and how to maintain our unique culture while scaling rapidly. While we have a lot of data to bring to bear, information is only valuable if it is understood by decision-makers. We are looking for a talented researcher who can work cross-functionally with Data Scientists, Recruiters, and Talent Management to translate data to insights to action. People Analytics is a strong team of Data Scientists and Researchers. Our work is highly sought-after, and our impact on the business is tremendous. If you have a proven background in this field and are excited to help build Airbnb’s community, we want to hear from you. Some examples of traits we value: A passion for Airbnb’s mission of helping people Belong Anywhere Ability to write clean and concise code, especially in R or Python 2+ years of industry experience and a Master's or PhD  in a quantitative field is a plus Solid understanding of statistics Keen eye for detail and thoughtful investigation of data before relying upon it Intuition for data science best practices, stemming from proven experience Steadfast focus on creating impactful change Ability to partner with cross-functional teams using strong written and verbal communication Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status   Apply now
Airbnb San Francisco, United States
Feb 21, 2020
The Growth Marketing team at Airbnb is at the intersection of marketing, product, engineering and data science. Our work is imperative to driving the top line of the entire company. The ideal candidate for this position will be entrepreneurial and independent but also incredibly effective at collaborating with cross functional partners. She or he should be data driven, product savvy, curious and comfortable taking informed risks and testing hypotheses. This role will decide where and how to spend incremental marketing dollars for the most impact.     Responsibilities: Product Responsibilities: Responsible for defining global product strategy (for search marketing) such as executing automated bidding, building systems for millions of keywords and landing pages Collaborate with product, engineering and data science partners to build and run experiments and utilize in-house ad technology.  Partnering with data science, product, engineering and design, lead the ideation and execution of product improvements which can drive growth Define use cases which can lead to product changes Analytical Responsibilities: Identify growth opportunities based on data mining and quantitative analysis, and execute on ideas to drive growth, traffic and engagement. Understanding the business trends based on data and communicating it in simplified ways with clear actions Working with finance to define forecast  Communicating business trends, experiments results to finance, country managers, stakeholders and executives Growth Marketing Responsibilities: Develop and lead SEM strategy for Europe based on global and regional KPIs. Manage performance metrics and budget tracking while sharing learnings cross functionally. Partner with Europe business, policy and brand teams to ensure accurate and effective market-specific messages and campaign flighting.  Represent Growth Marketing with regional stakeholders including participation in North America and Europe Leadership team. Serve as central point of contact for regional marketing agencies, including defining scope of work, negotiating contracts and overseeing overall relationship at the most senior level. Report to the Global Head of SEM and support the continuous improvement on strategy, plans, and processes for the entire Growth Marketing Org.   What we’re looking for: 8+ years of Paid Search experience; high growth start-up or travel/hospitality experience is a plus. 2+ years of experience with SQL, tableau or other programming languages. 5+ years of quantitative analysis experience. Experience successfully managing SEM campaigns against aggressive ROI and growth goals Previous work running advertising effectiveness experiments including A/B, geographic and time-based experimentation Big, bold thinking with a track record of developing creative/innovative solutions Experience working in a global team and collaborating across multiple geographies Strong communication skills (both written and verbal) with experience communicating insights and ideas Passion for all things Airbnb. Experience hosting on the site is a huge plus!   Benefits Stock $2,000 yearly employee travel coupon Competitive salary Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexbile Spending Accounts Apple equipment Daily breakfast, lunch and dinner Apply now