Airbnb

  • Amsterdam, Netherlands
Airbnb Portland, United States
Nov 17, 2019
Application Requirement:  To apply to our 2020 internship positions, you must be currently enrolled in an academic program during Summer 2020. We recommend applying only once during the hiring cycle (October-March) for consideration across all data science tracks. Any additional applications you submit will not be considered. Once you apply, please expect to hear back from our team within the next 4-6 weeks.  About Airbnb Airbnb’s mission is to connect people to unique travel experiences, in more than 34,000 cities and 190 Countries.  We are making it possible for hosts to supplement their income while helping visitors from around the world experience neighborhoods and communities outside traditional tourist zones. Here at Airbnb, we’re big fans of travel. We love thinking about the diversity of experiences our host community offers, and we spend a fair amount of time trying to make sense of the tens of thousands of cities where people are booking trips every night. The tricky thing is, most of us haven’t been to Cuba, so we try to come up with creative ways to help people find the experience they’re looking for in places they may have never been.  The data science team works in tandem with product management, engineering, and design teams to solve these types of technical challenges. As a data science intern at Airbnb, you’ll be an integral part of our cross-functional product teams where you will face our company’s most ambitious goals. We’ll provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product; you’ll use data to guide decisions and products at scale.  About Data Science Behind the scenes, Data Science infuses Airbnb’s technology with data and helps us understand the way that we share, comprehend and interact with our global community. At Airbnb, one data science job doesn’t fit all. With 200+ data scientists across our San Francisco, Portland and Seattle offices, the way we allow data scientists to deepen their work here is by placing data scientists and our interns in a specialized data science track. Analytics (Master’s & PhD Only) - (SF & PDX offices only)  Analytics interns concentrate on using data to tell a story through data analysis, product strategy, product execution and working with decision-making tools. This work includes partnering with leadership to prioritize areas of opportunity to drive growth and quality along with evaluating product and business metrics. Inference (Master’s & PhD Only) - (SF & SEA offices only)  Inference interns use their statistics skills to improve our decision-making and measure the impact of our work. They help Airbnb measure and interpret the impact of changes, leading to improved decision-making.  Algorithms (PhD Only) - (SF & SEA offices only)  Algorithms interns are those with an expertise in machine learning. In this track, they will use Airbnb’s vast data to develop novel approaches to challenging problems through infusing data in our product and processes.  Benefits There are lots of benefits to interning at Airbnb! Some of our interns’ favorites include: Competitive Pay Corporate Intern Housing OR Intern Housing Stipend Quarterly Employee Travel Coupons  Daily Breakfast, Lunch & Dinner Company-Sponsored Tech Talks and Intern Social Events And much more...   Apply now
Airbnb Dublin, Ireland
Nov 16, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   We are looking for a seasoned operator to help shape our CS Partner Managements long-term strategy and develop measures that realize our business objectives. The successful candidate will have domain expertise in procurement and contractual frameworks.  The role will report to the Director of Global Partner Management. Responsibilities Define long term Partner Global Management strategy and roadmap to deliver on CS vision and outcomes. Develop operating framework that simplifies and streamlines deployment of new services across multiple regions and Partner providers.  Develop advance (12-24 months) Partner sourcing plans to support service growth. Working with Regional management to agree Partner options in line with global strategy. Develop a standardized process for sourcing, selecting, contracting, on-boarding and terminating Partners.  Develop and manage best practice procurement policy and procedures for outsourcing.   Develop performance based compensation and reward model for Partners.  Develop financial analytics to guide strategy, support negotiations and drive continual productivity improvements.  Develop commercial terms and conditions, contract obligations and commitments during Partner renewals and on-boarding of new Partners. Develop harmonized scorecard and dashboards for to manage Partner performance. Define governance and ways of working for on-going performance reporting and contractual compliance.   Manage Partner risk strategy and mitigation plan.  Manage the termination of poor performing Partners including contract termination, commercial settlements and resource replacement.  Conduct annual strategy and commercial reviews with Senior leadership.  Identify and implement possible commercial optimization opportunities. Adopt and apply the latest best practices related to strategy development and commercial management.  Lead strategic Partner programs with large commercial impact. Working with stakeholders across Operations, Financial Planning & Analytics and Legal. Skills/Competencies/Must haves  Strategic Thinking  - Understand how the key drivers of our business relate to each other, and how your actions and decisions impact Airbnb's key objectives. Critical Thinking and Decision making are highly tuned. Business Acumen - Expert level and creative performance results storytelling, with strong analytical skills and the ability to clarify, influence, and prioritize using data. Financial - Ability to  leverage resources, make tradeoffs and understand the drivers of CS economics across both Airbnb and the partner models.   Collaboration -  A proven track record of managing and building relationships across functions in matrixed global organization across both senior internal and external leadership teams Entrepreneurial Spirit -Ability to take what is available and build a fort with it; it’s not a problem, it’s a challenge. Desired Experience Min 10+ years senior experience in strategy operations Experience working in global/matrixed environment Domain expert contractual negotiation and commercial frameworks Proven track record of leading/driving results at scale Experience in analytical field with ability to explain commercial terms. Degree in business or related field, MBA preferred.   Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. Apply now
Airbnb Los Angeles, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    As Airbnb Experiences continue to grow, we are seeking a seasoned researcher to help shape these unique transformational experiences. Through. In 2019, Airbnb Experiences is going deep into special communities with dedicated teams to build out “categories” of experiences, like concerts, surfing, social impact, adventures—even animals. The Experience Researcher will lead the charge, building out our practice in LA and defining the long-term vision for categories with other leadership.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Role & Responsibilities   The Experience Researcher will report to the Experiences Research Manager and be based in Los Angeles. You will be responsible for proactive collaboration, fast-paced concept testing, and leveraging research strategies for global research representation in order to build out the future of Airbnb Experiences.  Lead research across a spectrum from foundational and exploratory to quick and iterative to develop and guide category creation and launches Support other cross-functional partners in diverse research needs including Marketing, Operations, and Product overseeing already launched categories (including guiding future strategy, opportunities and product work for Airbnb Adventures), new product initiatives or partnerships Maintain multiple research work streams across multiple categories/focus areas Institute a research and team culture in our Los Angeles office; set a strong foundation of proactive, collaborative research across a range of partners with a variety of past exposure to research Requirements BS. or Masters in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience 5+ years of industry experience Experience with qualitative and quantitative data collection, analysis, and synthesis Experience managing projects involving cross-functional teams. Ability to work in a high-paced environment and create results quickly and with little guidance Passion for Airbnb’s mission and deep empathy for our diverse community Bonus Skills Willingness for occasional travel to San Francisco, and global travel as needed for conducting research Market research experience SQL skills Benefits Stock $2000 yearly employee travel coupon Competitive salaries Paid time off Medical, dental, & vision insurance Life & disability coverage 401K Flexible Spending Accounts Apple equipment Daily breakfast, lunch, and dinner     Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Product Manager, Today Airbnb is a vision and mission driven company. Our Product Managers embody this culture and mindset. Product Managers here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.  We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere. About Guest Store  The Guest Store team is responsible for the end-to-end guest journey on Airbnb. We build product experiences such as the online booking flow and we lead strategic initiatives that unlock new audiences and drive increased loyalty. We are building the storefront to community-powered travel while making it fun to plan, and easy to book on Airbnb. About Today Today is an early concept for a product in the Airbnb ecosystem that will help travelers answer the critical question: “where should I go, and what should I do?” Helping guests answer this question is a critical part of our vision of making it fun to plan on Airbnb. This product will be used by travelers around the globe, and will be powered by content from our community of hosts, other travelers, Airbnb Magazine, and more.    As the PM driving the vision for Today, you will bring this product to life. Starting with research, design exploration, and content exploration, you will craft a path forward for this new product experience and sell it to the organization. The best candidate for this role is curious, loves building from scratch, is savvy when it comes to thinking about the role of content in a digital product experience.     Responsibilities Establish the vision for a product or a group of products  Challenge the status quo and inspire people toward a unified outcome Define goals and success with clearly measurable objectives and key results Efficiently execute to ship product and deliver impact for our business and users Lead cross-functional groups to deliver on the team’s mission Communicate concisely and influence outcomes Identify market opportunities and establish a shared product vision and strategy for your product area Develop the product roadmap and build consensus on prioritization which drives product execution  Qualifications  5+ years of product management experience Experience building digital content/browse/exploration products    Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there. Ability to interface with a content production team  Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With  Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Airbnb is looking for an experienced Manager to lead our IT Network Operations (NetOps) team. While this role is mostly hands-off, our ideal candidate will have previous experience working as a Network Engineer, knows how to code, and is familiar with modern Systems concepts, tools, and design patterns. We would like to hire a leader with a track record of continuous improvement and delivering impactful projects. Role & Responsibilities Manage a global team of Network Engineers located in San Francisco, Ireland, and Singapore.  Ensure 24x7 incident response, Incident Root Cause Analysis/Post-Mortems, and compliance to ticket SLAs. Support a growing catalog of services, including our corporate network infrastructure, Cisco Routing & Switching, Wireless, VPN, Unified Communications, Voice SIP solutions, Palo Alto Network Firewalls. Partner with Security team to enforce security policies and resolve all security remediations in a timely manner. Deploy automation solutions to recurring problems/requests -- Automate all the things.  Define key operational metrics, develop reporting infrastructure and cadence, set targets, and continuously improve.  Work with Observability team to define requirements for monitoring/alerting/logging, triage and resolution. Be an escalation point, and a strong advocate for our end users, customers, and stakeholders. Work closely with IT Network Services Collaboration Engineering team ensure new services are supportable on day 1. Participate in design reviews. Lead daily standup meeting, approve change management requests, review pull requests. Own long term strategy for Network Operations, define and achieve quarterly OKRs. Contribute to Corp Infrastructure strategy, owning cross functional initiatives beyond the scope of the NetOps team. Requirements 5+ years as a People Manager of a technical team. 5+ years as an individual contributor on an IT Operations or Engineering team where writing code was part of your role. Experience with automation, infrastructure as code, configuration management, and continuous delivery technology. Experience working across timezones and managing a global team. Demonstrated financial acumen; ability to set and manage to a budget. BS in Computer Science, or a STEM discipline strongly preferred.  Willingness to travel internationally to visit your awesome team.   Nice to Have: Prior experience working in a startup environment highly desired. Benefits:  Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness Discounts 401K Flexible Spending Accounts Apple equipment Commuter Subsidies Community Involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Much more...   Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.  In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you! Our Corporate Infrastructure team is responsible for network, collaboration and systems across our offices and co-located data center facilities.  The role of the Operations Program Manager is to plan and organize service activities within the Corporate Infrastructure Operations teams. This will involve executing projects that are technical in nature to plan maintenance, updates, and remediation of existing production technologies and services in our corporate infrastructure globally. In addition, the Operations Program Manager will manage the expectations of the managed service deliverables from service suppliers.  The Operations Program Manager will develop business processes, templates, and tools congruent with Airbnb's unique culture. A successful candidate must have strong project management experience performing a similar role with an innovative mindset, ability to balance strategic versus tactical requirements, experience operating a complex range of technology infrastructure projects, and able to demonstrate sustained successful delivery.  Responsibilities include: Develop and maintain strategic plans, team roadmap, project plans, & regular status updates to help the Operations teams scale and support a rapidly expanding global enterprise technology footprint. Ensures service provider statement of work delivery is met or exceeds expectations, and the operation is in accordance with the established procedures and practices.  Monitors service delivery performance from our vendors, reviewing response times, problem logs, and trends in problems reported. Define and improve key operational metrics, develop reporting infrastructure and cadence, set targets, and continuously improve.  Manage operations readiness portion of cross functional projects, ensuring team has the information needed to properly support what is new in production. Contribute to Corp Infrastructure Operations strategy, to ensure efficiency and scalability of services. Requirements 7+ years as a Program Manager of a technical team, leading a suite of projects.  Corporate Infrastructure network and systems knowledge.  Experience managing service delivery for IT Operations. Experience with automation, infrastructure as code, configuration management, and continuous delivery technology process. Experience working across timezones and managing a global team. Demonstrated financial acumen; ability to set and manage to a budget for initiatives within Operations. BS in Computer Science, or a STEM discipline strongly preferred. Willingness to do occasional travel internationally to visit your awesome team. Nice to Have: Prior experience working in a startup environment highly desired. Can write or read code, example Python, Ruby. Benefits:  Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness Discounts 401K Flexible Spending Accounts Apple equipment Commuter Subsidies Community Involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Much more... Apply now
Airbnb Beijing, China
Nov 16, 2019
The Airbnb Communications team is responsible for telling Airbnb’s story around the world.  We help drive consideration and usage of our products and services in addition to generating buzz, supporting the legitimization of our community, and promoting trust in our brand.  We lead the communications strategy to make Airbnb synonymous with magical travel and the world’s leading end to end platform that everyone can belong anywhere. We speak to media and bloggers, hosts and guests, industry commentators, thought leaders and the wider community - we are the voice of Airbnb. We're a fast growing, high-energy team with a passion for people, places and great stories. If you'd like to be part of one of the world's greatest teams, come tell us your story. We are hiring a Communications Specialist for Airbnb China. The role is responsible for executing Airbnb’s corporate communications strategies for China. You will work closely with cross-functional partners to help maintain and advance the company’s position with relevant stakeholders and tell our positive story through a range of initiatives and campaigns that advance our position across China.  The successful candidate will need to be effective and creative communicator who has the ability to transform challenge into opportunity and contribute to the team.   The role is based in Beijing and reports to the China Communications Manager. Role & Responsibilities Craft compelling and diversified editorial contents in alignment with global editorial calendar and China business priorities Manage Airbnb China Newsroom and corporate social media accounts on Weibo and WeChat Support prepping company executives communications plan for public speaking engagements, media interviews, etc.  Handle day-to-day media inquiries and build relationships with key media contacts in China Promote trust in our platform, including proactive Trust & Safety initiatives, social listening and manage reactive press requests to safeguard and support Airbnb’s community and brand Support China comms team operations, including planning, budgeting, vendor management, etc.  Requirements Around 3-5 years working experience either on the agency side or in-house communications team to support the corporate/brand reputation, issue management, etc.  Excellent copywriting skills, experienced in both corporate narrative development and social media storytelling Good insight on the evolving Chinese media landscape (in particular social media landscape and influencers/KOLs) and understands how to engage the media through day to day communications work  Good data analytics skills Bachelor’s degree in communications or journalism or related fields Excellent language skills, both Chinese and English Proactive, efficient, agile, can work under pressure, a good team player  Creativity (keynote design, graphic design, video editing, etc.) is a huge plus Apply now
Airbnb Portland, United States
Nov 16, 2019
About Airbnb Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and meaningful experiences for our host and guest community around the world. We develop products that create transformational experiences for guests millions of times each week. Airbnb is on the cutting edge of product development. Our hosts are opening their homes to travelers from around the world, and our product makes it all possible. We have a lean team of product managers who guide a team of engineers, designers and data scientists to ship products that drive our business forward.  About Community Support Products Airbnb is a platform built on trust. To help drive trust and ensure our Community feels supported at critical moments in their journey with us, Airbnb offers a suite of protection offerings such as the Host Guarantee and Host Protection Insurance programs. Community Support’s mission is to build the world’s most loyal travel community through exceptional support. Our product team is focused on creating a world class product experiences that redefine exceptional service for the Airbnb community.  About the Product Manager, Agent Tools As the Product Manager, Agent Tools, you will be responsible for, but not limited to, the following: Establishing a product vision for a world-class service features that drive fast, efficient, fair, and consistent resolution for the Airbnb Community Building intelligent, easy to use tools that enable Airbnb Customer Operations teams to resolve problems for our hosts and guests, across all Airbnb business and our 191 global markets  Enabling consistent, efficient, world-class support at scale through features like: An intelligent rebooking tool Refund and coupon workflows to enable transfer of money across multiple currencies A smart transfer and escalation workflow Collaborating with cross-functional operations stakeholders to get buy-in and drive support for new ideas, products, and process Establishing metrics/thresholds to guide prioritization and opportunity size Qualifications 5+ years product management experience with a consumer internet company You are experienced in establishing a product vision, developing roadmaps, goal setting, spec writing, managing project execution, experiment planning, UI/UX wire framing, and defining product roll-out strategies You are experienced at influencing, leading, and motivating high-performing, cross-functional stakeholder teams, including engineering, design, data science, research You have a passion for building consumer-facing products and you have successfully launched products in your career You have a passion for great design; you know what works, what doesn't, and why You are an outcome-oriented, self-motivated, and creative problem solver who is able to identify obstacles, validate assumptions, and clearly articulate viable solutions You find comfort with rapidly changing business conditions that is typical of a fast growing company You are experienced in building home-grown solutions and launching integrations with 3rd parties You have experience shipping features across various platforms (iOS, Android, and Web)  You have an ambitious approach to challenges, and you can envision a world different than the status quo with the ability to articulate a clear path to get us there You have great understanding and empathy for Airbnb users; must be an Airbnb Guest and Host advocate You are passionate about creating a world where you can belong anywhere Experience shipping features to a global operations team is a plus Experience with A/B experimentation is a plus   Additional Information:  Willing to travel to SF, Seattle, or other offices 1-2 times per month   Apply now
Airbnb San Francisco, United States
Nov 16, 2019
What is Airbnb Hotels? Airbnb has built an unrivaled global community of hosts and guests—they can connect travelers to more than 6 million places to stay and tens of thousands of incredible experiences around the world. Airbnb is one of the most searched-for accommodations brand and guests are using Airbnb for every kind of trip, including business and last-minute travel. Today, more than 400,000 companies are using Airbnb to help manage their travel, and same-day bookings are now growing 2x year over year. Welcoming more boutique hotels to their platform will help deliver on their commitment to make Airbnb for everyone, providing guests the authentic, local experience they have come to expect on every trip. The ​acquisition of HotelTonight in March 2019​ is part of Airbnb’s strategy to increase their overall supply of Hotels. ​Hotels have become a critical part of Airbnb's future growth plans - however, not just any type of Hotel. Airbnb has fostered an identity of being a source of unique and distinctive places to stay, and their Hotel strategy is reflective of that. For the Airbnb platform, the Hotels team will focus on Indie Hotels, sometimes known as independent, boutique and lifestyle hotels. Indie Hotels are best defined as what they are not - no mass-market brands (ex. Marriott, Hyatt) or properties that are devoid of character or a sense of place. What is Backend at Airbnb Hotels and HotelTonight? A backend engineer on Hotels has the opportunity to build the next generation of tooling to empower host success on the Airbnb platform. The backend services include managing hotel inventory, interacting with third-party inventory and revenue management systems, and optimizing the interactions with our host tool frontend. A backend engineer on the HotelTonight team has the opportunity to work on the platform that powers the HotelTonight Guest and Hotel facing tools and experiences.  The backend services include managing hotel inventory, interacting with third-party inventory and revenue management systems, optimizing the interactions with our Hotel Extranet tool as well as the API that powers all the apps and frontend experiences. Projects: Airbnb Hotels: We are building the next generation Online Travel Agent at Airbnb, focusing on hotel experience and transparency to our customers.  By empowering hotels to merchandise themselves in ways that have never been imagined before, we can set ourselves apart from competitors and provide the type of booking platform that every traveler in the world will want to use. HotelTonight: We are building the premier and the most loved way to book a place to stay by making it easy for our guests to book a stay at a great hotel.  By empowering hotels to merchandise themselves in ways that have never been imagined before, we can set ourselves apart from competitors and provide the type of booking platform that every traveler in the world will want to use.  Minimum Requirements: 5+ years industry experience Passion for delivering products end-to-end, from ideation through planning and /scoping to implementation and experimental A/B testing Experience in any of the following: Ruby/Ruby on Rails, Java, JavaScript, Python/Django, C/C++ Exposure to architectural patterns of a large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms. Experience or desire to work collaboratively in cross-functional teams with design, product, data science, and research partners. Benefits:  Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness discounts 401K Flexible Spending Accounts Apple equipment Commuter subsidies Community involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Breakfast, lunch, and dinner Much more... Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.      We are a small but mighty team of learning professionals who are dedicated to helping Airbnb achieve its mission of Belong Anywhere - by focusing on learning initiatives that are highly customized to Airbnb’s culture and mission objectives. In this role, you will be focused on learning solutions specific to Airbnb’s Global Technology org, partnering with the lead Learning Designer and Facilitator to design, facilitate, and scale professional development opportunities for its 2,000+ population of engineering, data science, and ITX professionals. You have pursued a career in learning because you believe that people who are given the opportunity to learn have the potential to achieve extraordinary things. You love getting your hands dirty and delivering custom, innovative solutions that challenge and support others to be their best, while thinking big picture about the broader needs of an organization. You thrive in a team environment where each and every member is leveraging their own strengths and the strengths of others to experiment, learn, and innovate. You’re Excited About This Opportunity Because You Will... Demonstrate your skills for partnering cross-departmentally by listening, consulting, and delivering on the organization’s greatest needs. Take big and complex ideas and design learning content and experiences that are practical, culturally relevant, and easily implemented Work outside the traditional classroom space and facilitate rapid, intensive practice sessions focused on enabling immediate behavioral change Demonstrate strong facilitation skills - taking group dynamics, individuals’ personalities and Airbnb’s needs into account as you teach in small and large group settings and provide one-on-one coaching Work closely with others within the Learning team to leverage one another’s greatest strengths and deliver on the needs of our stakeholders. Get things done through co-creation, inviting discussion and debate, and leveraging those ideas back into the solution to make decisions for the business, people and culture of Airbnb. Measure the efficacy of learning programs and communicate results to stakeholders Learn through talented, smart and kind people, who come to work everyday championing and embodying the mission, values and culture of Airbnb. Minimum Requirements 8+ years working in human resources, talent development, or learning and development Experience working with technology organizations in a learning partner role or similar capacity Experience designing and facilitating learning through classes, workshops, and one-on-one coaching Solid understanding of various professional development models (e.g. feedback, trust, difficult conversations) Demonstrated ability to convey complex concepts in a clear and concise way Insatiable curiosity and strong learning agility Excellent teaming skills Strong consulting and relationship-building skills A deep personal belief in and commitment to diversity and belonging at work Desire and ability to travel to other Airbnb offices Passion for Airbnb’s mission   Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    About the team: We are a small but mighty team of learning professionals who are dedicated to helping Airbnb achieve its mission of Belong Anywhere — by focusing on learning initiatives that are highly customized to help Airbnb meet its most strategic shared objectives. Job description: The Learning team is looking for a strategic, results-driven Learning Experience Manager who can facilitate clarity, collaboration, and high-quality execution on behalf of the broader Learning Team. The ideal candidate has proven experience scaling a Learning and Development organization in a complex, ambiguous and fast-moving environment. Key skills include navigating ambiguity, prioritization, program and stakeholder management, organizational savvy, and communication. We’re looking for someone who insists on learning that is grounded in research and rigor, but can think outside the box to help us create highly personalized and scalable learning at Airbnb.  Responsibilities: Lead the operations, logistics, project management, data management, and communications initiatives on behalf of the Learning team. Manage the Learning Experience team of program managers and coordinators. Set standards for project and program management excellence, including systems, processes, and tools. Create clarity of scope, requirements, owners, and outcomes for Learning initiatives, taking into account roles, deliverables, timelines, resources, stakeholders and success measures.  Drive alignment and high-quality execution by collaborating effectively with EX partners such as Talent Partners, People Analytics, Talent Design, Talent Operations, Recruiting, Internal Communications, as well as business and functional partners, such as employment Legal, Finance and Talent Systems.  Identify and track progress, issues and risks related to execution and outcomes. Facilitate informed decision-making and issue resolution. Stay abreast of developments and rework project plans as needed. Assist in communicating project goals, progress and outcomes to key stakeholders, including executives and EX leaders, and provide visibility and updates as needed.  Facilitate Learning offsites to drive planning, prioritization, and decision-making. Assist the Director of Learning with yearly budget and planning process. Source, vet, and procure high-quality vendor partners to augment and scale offerings.  Preferred experience: Demonstrated track record (10+ years experience) in complex learning program management, preferably in a high-growth company. 12+ years in learning and development. Experience managing and developing diverse and high-performing teams. Ability to cut through ambiguity to create clarity and focus, make smart decisions, and drive projects to completion. Demonstrated commitment to innovation and high customer satisfaction. Excellent analytical, problem-solving, and project management skills, including attention to detail and the ability to process disparate information and synthesize quickly Experience sourcing and fostering relationships with external partners to optimize resources and deliver excellent results Outstanding influencing and communication skills, including strong interpersonal and written/verbal communication skills Excellence in translating vision to execution through clear planning and operations Ability to hold others accountable through influence, trust, and inspiration Excellent teaming skills, both as a manager and as a team member Ability to ground decisions and communication in research and data Desire and ability to travel to other Airbnb offices Strong consulting and relationship-building skills A deep personal belief and commitment to diversity and belonging at work Experience facilitating learning through classes or workshops a bonus Bachelor’s degree and advanced degree desirable Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Role Trust is the foundation of our global community. To help build that trust, we want the interactions between our hosts and guests to embody our community and company values so that everyone can continue to travel safely and securely.   To ensure that our values and expectations are clear, and that we respond consistently to community members, we’re building our Community Policy team. The team is focused on articulating our desired behaviors externally to Airbnb’s global community; building clear and coherent internal policies for our agents to enforce; and educating and engaging our cross-functional partners to make decisions about policies and processes that best support our community. For the role of Community Policy Manager, we’re looking for people who love deep-diving into hard issues to unearth root causes, researching and analyzing policy options and their implications, and have a passion for evangelizing the policies to both internal and external audiences. Together we’ll work hard, laugh a lot, brainstorm nonstop, make endless color-coded lists, all in the pursuit of keeping the community and the company safe. Responsibilities  Work as part of a global team to research and draft data-driven policies as scoped and prioritized with team Serve as subject-matter expert and advisor for cross-functional stakeholders across the business including but not limited to Public Policy, Legal, Product, Communications and Business Development Project manage policy updates and implementation, including ongoing communication with internal and external stakeholders Foster, build, and maintain relationships with leadership of emerging internal business verticals  Gather data and insight from cross-functional collaborators to inform Community Policy project prioritization Collaborate closely with global Operations teams, Legal, Public Policy, and Comms, to inform on policy research and drafting efforts, gather support for initiatives, and collect final approvals where necessary Qualifications 3+ years experience in an Operations, Policy, Legal, or Trust and Safety environment; policy drafting experience, exposure to safety issues and working closely with cross-functional partner teams strongly preferred Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail Demonstrated and thoughtful business judgment, strategic thinking, and ability to work well under pressure Exceptional presentation, written, and oral communication skills Clear facility with novel and highly abstract ideas; Ability to formulate responses quickly and accurately Ability to work independently with both local and distributed teams with minimal guidance; Strong time management and prioritization capabilities Deals well with ambiguity University degree or equivalent years of work experience (minimum 6 years) Competence in spreadsheet software required, SQL and other basic technical skills preferred Occasional global and regional travel required Reporting Relationships: Reports to: Head of Product Policy in San Francisco, CA Key Internal Collaborative Relationships: members of extended Community Policy team, Trust and CS Operations, Legal, Public Policy, Comms, and Business Unit leadership  Apply now
Airbnb Cape Town, South Africa
Nov 16, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.    *6 month contract* Responsibilities You will execute local strategies developed by the Territory Manager to grow the number of people hosting experiences in your region with the mentorship of your Territory Manager Craft positive relationships with Experience Hosts and deliver valuable guidance to help them grow within the Airbnb Experiences marketplace Guide new hosts through the Experience creation process Deliver support to Experience Hosts when things go wrong or opportunity for improvement exists Provide product support to Experience Hosts. Liaise with internal teams to resolve Host issues when necessary Execute day-to-day support of all initiatives occurring in your region Implement and help to develop the community playbook in your territory. Run online and offline engagement and community activities for Experience Hosts within your markets with the goal of supporting the community to be self-sustaining. Develop local community leaders and empower them to craft and run self-sustaining local networks of Experience Hosts Encourage referrals of new Experience Hosts from existing Experience Hosts Promote opportunities for Experience Hosts to engage with one another Create regular reports and analysis to monitor strategic growth in your region. Work towards and create Key Performance Indicators Requirements Proven ability to drive growth and scale business by setting and executing a targeted strategy. Preference for experience in a quota carrying account management role Customer or account management experience and a history of meeting or exceeding related targets Track record of maintaining positive relationships and growing engagement with customers/clients/partners Skilled at managing internal, cross-functional relationships, projects, and workflows Ability to make thoughtful decisions at pace to provide support and solve problems as they arise. Communication and getting consensus from others through decision-making process Plus Technical requirements: Intermediate proficiency in Excel (pivot tables, vlookups, etc), basic SQL, Salesforce, and data analysis    Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Apply now
Airbnb Dublin, Ireland
Nov 16, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.     Project Manager (Contract 11 months) Job Summary As a Project Manager for the Finance & Legal teams, you will liaise on a regular and independent basis with accounting, systems, ITX, payments, engineering, tax, treasury and FP&A teams in the company’s San Francisco headquarters and global offices. The qualified candidate for this position will have experience in project management and strong written and oral skills alongside finance or finance system experience with a multi-national organization.  Attention to detail, an ability to work independently and a track record of consistently meeting deadlines for a vast range of projects in a fast-paced environment are key qualifications for this role. Supervision: Reporting to Airbnb Project Manager Travel for this role: 5 to 10% Responsibilities: Support the accounting organization’s projects and key initiatives, most specifically related to process, reporting, controls and systems. Platform & Payments projects, including new legal entities, new product launches, building new & enhancing internally developed software, and implementing new accounting standards and regulatory requirements such as ASC 606 & GDPR. Independently scope & build project plans. Duties may include researching peer and Fortune 100 companies, gathering requirements from various finance internal & external stakeholders, and partnering with global procurement on request for proposals (RFPs) Manage internal and 3 rd party/vendor resources for flawless execution of projects Assist project team with detailed functional work such as pulling reports reviewing work, & creating training, as necessary. Resolve project blockers and conflicts, as needed Weekly track & communicate project status updates to various project stakeholders, including team members and executives both in writing and orally. Ensure all projects are delivered on-time, within scope and within budget Facilitate communication across functional teams, including the ability to tailor content and messaging to the audience Work on other ad hoc projects within the finance organization, as required Qual ifications include: B.A. or B.S. in Accounting, Finance, Business, or a closely related discipline Minimum of 7 years of progressive accounting, accounting system or financial analysis experience with a multi-national enterprise. Certified Public Accountant (CPA) or international equivalent or Paralegal, preferred Minimum 2 years on project based work. Project Management Professional (PMP) a strong plus. Strong and proven project management skills including attention to detail and mult-tasking.  Experience managing Payments related projects a strong plus Systems experience: Workday, Oracle, preferred Collaboration tool experience: Google, BOX, Smartsheets, Asana Excellent written and verbal communication skills Second language a strong plus Must be passionate about Airbnb If you like to solve/work on project challenges and you’re great with finance tools, the accounting teams wants to talk with you!   Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Apply now
Airbnb Paris, France
Nov 16, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. Airbnb’s public policy team aims to work closely with politicians, regulators, and legislators to introduce them to Airbnb and the “collaborative economy”, highlight the significant social and economic impact our business has on local areas, and showcase best practices from around the world. We want policy makers to understand the regulatory challenges that affect our host community and find models that are good for cities and our thriving local communities. In Europe, Middle East & Africa (EMEA), we are engaged in well over a hundred local conversations and negotiations with governments big and small, and at local, regional and national levels across the region in making the case for fair, progressive home sharing rules. We are looking for a Public Policy Manager to support our campaigns across France and Belgium, based in Paris. This role is a key member of the multi-skilled campaign team, helping to define policy goals and positions and implement them, working alongside other functional experts. The Public Policy Manager will work especially closely with the campaign’s team of Community Organisers who are engaged with our community of hosts and guests across this region. This role will report to the Campaign Manager for France and Belgium. In this role you must be skilled in policy engagement with a wide variety of external stakeholders at national, regional and especially local level - working proactively with municipalities to help stakeholders understand the contribution of the collaborative economy to sustainable tourism.    You must also be skilled in project management, able to drive and coordinate internal stakeholders to implement policy solutions to the benefit of our community in France. The ideal candidate will be passionate about Airbnb’s mission, and have proven experience in regulatory, tax and political work in a relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Frequent travel within France and Belgium should be expected, along with occasional travel within Europe and to our global headquarters in San Francisco.   Responsibilities: Support the Campaign Manager in developing strategies, determining policy objectives and design policy positions across the market. Establish new and maintain existing relationships with an extensive network of contacts in local and regional legislative, executive and administrative offices. This role will also support our national engagement strategy Act as Airbnb’s representative in meetings with government and political stakeholders, in coalitions and collaborations to advance Airbnb’s advocacy initiatives. Manage the operational implementation of policy proposals and legislative measures at the local level (housing regulations and tax), working with colleagues in our legal and product teams; Flag local policy issues that may have pan-regional implications, and work with colleagues elsewhere in Europe and in San Francisco to develop global solutions and approaches as required. Requirements: At least ten years of direct experience in local or national politics, government, regulator, public affairs, political campaigning or the field of corporate public policy or non-governmental organisation at some level. Policy-expertise in tourism, housing, urban development or the digital economy would be a significant advantage. Detailed knowledge of the political landscape and legislative processes in France and Belgium, as well as knowledge of housing and/or tax legislation are mandatory. First-rate personal, political, analytical and organisational skills. Project Management skills are a must. Proven ability to establish networks within political stakeholder communities on local, regional and/or national level. An eye for detail - with an ability to very quickly get up to speed on complex regulatory issues. Excellent communicator with great interpersonal, writing and presentation skills Ability to work independently as well as a team player in a multi-task work environment while producing the highest calibre work product in a timely manner. Self-starter with a good sense of humour and the ability to thrive in a fast moving and sometimes stressful environment. Ability to travel across the markets.   Candidate must speak fluent in French and English.  **You must submit your application in English** Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Apply now
Airbnb Portland, United States
Nov 16, 2019
  Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    We are looking for an enthusiastic, passionate and smart manager who knows how to develop, scale and manage an outsourced partner relationship. The Partner Relationship Manager uses a broad range of BPO operations and leadership skills to own and enrich the relationships between Airbnb and one or more partners in a given market or region. The Partner Relationship Manager will deliver on workforce and staff planning, partner growth and capabilities strategy, high level systems and IT support, and most importantly, will manage their partner’s matrix of relationships with the multiple Airbnb Operations Managers and stakeholders who look after the partner’s service delivery performance outcomes. Responsibilities Build and drive workforce and staff planning for their partner location(s) within a specific market or region, including satisfying budget inputs from their Regional Partner Manager Hold their partner(s) accountable for headcount and contact volume service level performance, continually improving the partner’s attrition and site health performance Facilitate their partner’s relationships with the multiple Airbnb Operations Managers and stakeholders who look after the performance outcomes of multiple Airbnb service tiers Manage and develop a Partner Coordinator who will assist and own partner development and performance actions at the direction of the Partner Relationship Manager. Assess and drive their partner’s support staff and leadership staff quality and development needs, including assisting with proper planning of new leaders, holding the partner accountable for having development programs, and requiring high standards of ability and integrity down to the agent level. Manage the day-to-day operational needs of the partner(s) by collaborating with IT, Training, Workforce Management, and other groups who support the administration of crucial functions. Take part in new site launch efforts, either driving and owning lower complexity launches with existing partners, or collaborating to assist in higher complexity launches with new or strategic partners. Drive the partner teams to develop regular and robust feedback and insights to the Regional Operations Managers and other stakeholders who are pursuing the continuous improvement of service delivery. Collaborate with their partner(s) to identify and develop unique value additions, pilots, and projects that enrich the overall Community Support platform. Evaluate new Airbnb processes or program changes for their potential impact to partner performance, and assist in mitigating those risks. Act as Airbnb’s Brand Ambassador to their partner(s), role modeling our core values and assessing the partner’s people oriented programs against Airbnb standards. As needed, collaborate with and understand the needs of your local market and provide support to market managers and local business operations. Act as Airbnb’s single point of contact for all other matters related to the partner’s operations, including Legal queries and requirements. Lead and/or participate in projects outside of the scope of your department, as assigned by your manager. Behaviors & Competencies   Managing & Measuring Work: You can measure, balance, and understand workloads, and delegate appropriately. You set clear expectations and timelines, give the context necessary for buy-in, and create space for autonomous work. You provide consistent support and regular progress reports to ensure goals are achieved. You proactively offer and solicit honest, plentiful feedback. You remove obstacles. You accurately measure and clearly articulate results. Your team exceeds its performance goals. Communication & Influencing : You can reliably gain acceptance of ideas or plans using a variety of interpersonal styles and techniques. You know which aspects of your proposal will most appeal to your audience, and you can communicate them in a compelling way. You quickly gain trust. You understand the important role relationships and strategic partnerships can play, and you cultivate these appropriately. You know when it's appropriate to persist, and when you should compromise. Practicing Holistic Ownership: You invite and crave accountability. You recognize the important ways in which your work is connected to cross-functional outcomes. You effectively prioritize initiatives and objectives based on their impact, and you help drive the business toward its goals. You propose and advocate for priorities that will help Airbnb achieve its mission. You foster an environment of empowerment, ownership, and support. Cultivating Relationships: You work cooperatively and harmoniously, and prioritize the team's success over your own. You understand the value of collaboration, and encourage teamwork. You build and maintain partnerships throughout the organization. You can effectively articulate and advocate for your own interests while remaining fair. You are trusted and respected by the people who work with you, and have a visible and personal brand throughout the company. You are open and candid. Requirements 5+ years of progressively responsible leadership experience in customer service operations (BPO preferred, captive accepted). Broad experience working within matrixed CS organizations Strong functional knowledge across Workforce planning Experience managing the material budget spend and tracking accountability for same Experience driving B2B relationships and leading outside teams to exceed goals Demonstrated project management experience as either owner or stakeholder Strong analytical skills, including performance storytelling using slides, charts, etc Excellent communication skills, fluent in English Able to travel in Europe, APAC and NA when required Up to 50% travel time Works well in ambiguity and embraces the adventure! Apply now
Airbnb Portland, United States
Nov 16, 2019
  Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you! We are looking for an experienced, proven, and passionate leader who’s ready to manage and develop a large, multi-location, high complexity outsourced partner network across both relationship and performance outcomes. This role will have material impact on our business outcomes from both an operation and financial POV .The Regional Partner Manager will use deep domain expertise across a range of BPO operations and leadership skills to own and enrich the relationships between Airbnb and a strategic partner in a globally critical region while driving successful outcomes. They will drive a compelling vision based on their deep functional expertise in Customer and Partner Operations while working collaboratively across senior functional leadership across both CS and Trust. Responsibilities Owner of key geographic region encompassing multiple partners/sites/Lines of business which manage majority of all CS contacts within region. Single owner for the Performance outcomes of the three largest volume tiers (Community Education, Resolutions 1 & 2) as well sub lines of business such as Experiences and Plus within their region. Sets the Partner management strategy for their region and builds optimal partner service delivery model that reaches across multiple regions depending on partner, for all Airbnb services. Drives alignment and collaboration with wider functional stakeholder groups across Finance, CS Functional groups and Trust. Owner of CS procurement process for their region comprising complex RFI/RFP processes, contracts and commercial negotiation for multi year/ multi million spend comprising a significant portion of overall CS Budget Inputs at global level across CS and Partner Strategy given deep domain expertise. Builds for the long term through multi year planning as well as ensuring CS team leverages partner knowledge of industry trends Manages a senior team of ROMs and PRMs who interface across all critical business touch points Supports Trust Partner Management model as well as other non CS functions that are looking to Outsource aspects of their service. Considered Domain expert in all aspects of Outsourcing Lead and/or participate in Operations-specific and/or company wide projects that may be assigned by leadership Behaviors & Competencies   Managing Vision & Purpose: You can articulate a compelling, inclusive vision for the future that anticipates trends and possibilities. You're a determined optimist whose optimism is contagious. You get others excited about your outlook and invested in its success. You recruit enthusiastic support. You acknowledge the importance and impact of your team's work, and you can clearly communicate the ways it contributes to Airbnb’s mission. You recognize what drives your audience and can steer them toward a common goal. Talking Initiative : You understand the importance of working hard, and you're willing to invest your energy into new challenges. If you see an opportunity to contribute or make things better, you take it—you don't wait around to be asked. You're comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions. Business Acumen : You see the big picture of our organization. You understand how the key drivers of our business relate to each other, and how your actions and decisions impact Airbnb's key objectives. You're aware of the current trends in our industry, and can propose improvements to keep up with changing market demands. You're forward-thinking. You understand the cost drivers that underlie our teams and the teams we interact with. You understand your department's KPIs and know how to quickly find information on current performance. B alancing Perspectives: You look at the big picture, not just the situation directly in front of you. You're open to being wrong, can assess situations objectively, and can evaluate multiple points of view. You're able to see how every part of the business is affected by a situation, and you devise plans and strategies accordingly. You think globally, and take the broadest possible view of issues and challenges. You assume positive intent. You effectively consider all of the factors at play and envision many possible outcomes. Requirements 10-12+ years of progressively responsible leadership experience in customer service operations (BPO preferred, 10+ years captive accepted). A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc Expert level and creative performance results storyteller with strong analytical skills and the ability to clarify and prioritize using data. Experience driving B2B relationships and leading outside teams to exceed goals Deep understanding of Customer Service Operations and all functional areas that interface at partners with ability to shape/input functional strategies Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions. Role model core values to colleagues and direct reports in how you do your job each day. Proven Track record of people development, employee engagement and people manager skills. Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Role & Responsibilities Airbnb’s mission is to enable anyone to belong anywhere! Our Corporate Infrastructure team is responsible for network, collaboration and systems across our offices and co-located data center facilities.  The role of the Buildout Project Manager is to plan and execute projects that originate out of Airbnb’s IT and Real Estate teams. This individual will develop an implementation roadmap to help the department scale and support a rapidly expanding corporate office global footprint. Expected projects may include the following:  Corporate office build outs, expansions, refresh and upgrades.   The Project Manager will also work to develop sensible business processes, templates, standards and tools congruent with Airbnb's unique culture. The successful candidate must have a solid project management background performing a similar role with an innovative mindset, experience operating a complex range of technology infrastructure projects, and able to demonstrate sustained successful delivery. Responsibilities: Engage with corporate user groups, stakeholders and management teams to ensure ITX is delivering the correct project requirements. Tactical planning including detailed build requirements, project coordination & scheduling, contractor selection, budget management, and procurement. Collaborate with cross functional teams to research new designs and cutting edge technologies to solve complex business problems. Effectively communicate the status of all projects across the department, highlighting issues or conflicts between teams to stakeholders and management. Create and publish a weekly summary that outlines the state of projects across the department. Obtaining and defining staffing requirements and forming project teams Independently planning all associated work to meet project goals Providing project management to vendor and partner teams and other cross-functional departments to successfully implement the scope of the project. Lead the team in the design and development of structured cabling and AV installations for corporate offices. Conducting project kick-off meetings and clearly communicating individual project roles and expectations Ensuring all project team members have the tools and training necessary to perform effectively Remove impediments/blockers in order to keep teams productive. Manage vendors to ensure adherence to SLAs and expectations. Exercises independent judgment and discretion in matters of significance with broad scope and high complexity Approximately 30% domestic and international travel required. Requirements 4+ years of project management experience working on international projects. Demonstrated delivery capability for office build projects including network, Wireless, AV,  build. Knowledge of structured cabling and construction design and planning process. Experience with procurement, vendor management, and RFP process. Well developed problem-solving and analytical skills. Multi-tasking capabilities and ability to adapt to a fast paced environment. BA/BS in Computer Science, Business, or equivalent experience. Ability to hit the ground running in fast-paced environment   Benefits:   Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness Discounts 401K Flexible Spending Accounts Apple equipment Commuter Subsidies Community Involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Much more... Apply now
Airbnb
Nov 16, 2019
Remote
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Role Part of the Airbnb family, Urbandoor is a global marketplace for furnished apartments specifically built for professionals. Its mission is to effortlessly connect professionals with their right apartment every time, anywhere. Unlike other furnished apartment marketplaces, there are no private homes or individual hosts on Urbandoor. All apartments and providers are vetted to meet standards professionals expect. There are currently more than 500K furnished apartments in 1300+ markets across 45+ countries on Urbandoor. For more info, visit www.urbandoor.com. As a Regional Sales Manager, you will focus on three main areas. First, you will work with Marketing in the development of lead generation and nurturing to develop a strong pipeline. Second, you will focus on moving each lead through our sales process. Lastly, you will help on-board and launch clients with a seamless handoff to the Account Management team. In every aspect of this role you are judged on the ability to drive effective data analysis to improve the process. There is a high likelihood of travel both domestically within the US and abroad when opening new markets, meeting clients, attending events and launching larger partners. You’ll be helping us build and support our growing marketplace and list of clients! We are open to this role being based anywhere in the US. Responsibilities Work with the Marketing team to develop a strong lead acquisition and nurturing process Leverage your network to build a direct pipeline Measure prospect value and apply your time accordingly Serve as the single point of contact for your potential clients through on-boarding Build and maintain strong, long-lasting client relationships Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors Demonstrate ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level Collaborate with the Product team to provide clear feedback on client needs and learnings Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly goals to internal and stakeholders Develop, forecast, and report on your funnel Collaborate with the Sales team to identify and grow opportunities within the business and through referrals Requirements 5+ years of relevant work experience in the multi-family housing industry with proven track record of scaling sales to achieve goals Marketplace experience a plus Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously Ability to take strategic concepts and turn into actionable plans Excellent written and verbal communication skills Successful resource allocation, timeline and project management experience Bachelor’s degree or achievement of recognized professional level Willingness to travel as needed Apply now
Airbnb San Francisco, United States
Nov 16, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   Role Part of the Airbnb family, Urbandoor is a global marketplace for furnished apartments specifically built for professionals. Its mission is to effortlessly connect professionals with their right apartment every time, anywhere. Unlike other furnished apartment marketplaces, there are no private homes or individual hosts on Urbandoor. All apartments and providers are vetted to meet standards professionals expect. There are currently more than 500K furnished apartments in 1300+ markets across 45+ countries on Urbandoor. For more info, visit www.urbandoor.com. As a Multifamily Account Manager, your primary focus will be to create long-term, trusting relationships with an assigned group of Multifamily clients. You will oversee a portfolio of assigned clients, develop new business from existing clients and actively seek new client opportunities. You will liaise with cross functional teams, including Customer Experience and Product Development, to improve the overall experience for your clients.  You will collaborate with the Real Estate team and other cross functional team to achieve sales targets while keeping our clients satisfied and engaged with our products and services in the long-run. In every aspect of this role you are measured on the ability to drive effective data analysis and high client satisfaction. You’ll be helping us build and support our growing marketplace and list of clients! Responsibilities Serve as the lead point of contact for all client account management matters Build and maintain strong, long-lasting client relationships Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors Demonstrate ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level Collaborate with the Product team to ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales targets Develop, forecast, and track key account metrics Prepare reports on account status Collaborate with the Sales team to identify and grow opportunities within the business and through referrals Assist with challenging client requests or issue escalations as needed   Requirements Multi-family housing industry experience 3 - 7 years of relevant work experience in multifamily account management with proven track record of consistently exceeding revenue targets Online marketplace/SaaS platform experience a plus Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously Ability to take strategic concepts and turn into actionable plans Proven ability to juggle multiple Account Management projects at a time, while maintaining sharp attention to detail Excellent written and verbal communication skills Successful resource allocation, timeline and project management experience Bachelor’s degree or achievement of recognized professional level Willingness to travel as needed Apply now