Postmates

  • Nashville, TN, USA
Postmates Nashville, TN, USA
Sep 17, 2019
Senior (VIP)Merchant Support Specialist: AM/PM VIP Merchant Support Senior Agent responsible for all escalations, support of Merchant Agent (Non-Senior) responsibilities during lunch absences and high-volume hours: Reimbursement denials Fleet and Merchant Incoming Calls API refunds OON Disallows Peer Coaching Zendesk Fulfillment Support Escalations Queue Escalated calls and Agent escalation relief Merchant Agent (Non-Senior) responsibilities during lunch absences and high volume hours LOS EJ’s Inbound Calls Outbound call pertaining to LOS & EJ’s Email and photo edits for fleet MX User updates (pending JIRA ask Password resets (pending JIRA ask) Low Priority Content when applicable API Dispatch and reassign Escalation of senior-level tasks Zendesk Fulfillment Support queue Expectations of role: To be diligent about noting and reporting trends and issues/potential issues to your Manager, be it product related or otherwise To act as a resource for your peers should they have questions or need assistance in executing their tasks Monitor our Slack channels to ensure it is being used as expected for the needs of the business To make sure to distance yourself from negative conversations relating to Postmates, maintaining a positive and approachable demeanor, and communicating what issues you might see to leadership in a constructive manner Provide ideas and solutions to your Manager regarding morale, efficiency, knowledge issues within the team Share best practices with your peers within Postmates to create a best in class customer experience through a regular cadence of information sharing sessions Maintain a quality professional relationship with the Account Managers you are supporting Must demonstrate good judgement in handling the concerns of our top clients Respond in a professional manner to all requests, regardless of the channel they came through Willingness to go above & beyond for your customers and internal stakeholders as needed Requirements: Flexibility with schedule may be required Experience in handling escalations preferred Proficiency in addressing issues via phone channel POSTcard score of 90 or above Competency with all Mac programs to include Google Sheets, Keynote, Calendly, Salesforce, etc. Experience in Relationship Management a plus Experience in Sales a plus
Postmates San Francisco, CA, USA
Sep 17, 2019
At Postmates X, we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars?   Serve has been years in the making and has already done thousands of customer deliveries.  At Postmates X, we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars?   Serve has been years in the making and has already done thousands of customer deliveries.  Who are we? We are tech industry veterans in software, hardware, and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! What will you do? The Engineering Program Specialist should have a clear understanding of a Hardware Product Life Cycle from concept to ramp.  The EPS will work closely with program management, mechanical, electrical, and operations teams while helping to define & structure the overall system level BOM.     You will be responsible for: Generating part numbers and structuring EE & ME BOMs  Defining PMX PLM processes for early stage prototyping  Revision control & change management implementation  Material handling and logistics for local engineering builds  Material Clear To Build reporting  Inventory Control Purchase Order generation and shipment receipt tracking  Build Matrix management  Allocation database and ship to file tracking    Key Qualifications: Ability to break down complex HW BOMs in order to expedite part procurement  Exposure to system/device development, build and planning  Experience with structuring early prototyping BOMs for hardware products Worked with PLM tools such as Arena or Agile  Worked with contract manufacturers and suppliers  Bachelor's degree (or equivalent experience) required Benefits Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in Financial District just minutes from BART, Muni, AC Transit, and SamTrans
Postmates New York, NY, USA
Sep 17, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and leading on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. Join the Postmates Partner team as an Account Manager and help us give our merchant partners an unparalleled experience with Postmates. Our Merchant Partners are critical to the success of Postmates, and we need a strong, dedicated Account Manager to support and grow their business on our platform.  You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top tier partners. Our best Account Managers are self-motivated, data-driven, and have exceptional interpersonal and relationship-building skills. RESPONSIBILITIES Manage a portfolio of regional brands, typically averaging more than 20 locations, focusing on growing their business and improving Postmates margins Develop and execute a sales and marketing plan for key accounts that meets or exceeds sales and margin targets Identify strategic opportunities within their local markets, work cross-functionally with our marketing and communications teams Travel up to 20% per quarter surrounding recurring Business Reviews as needed Assist with expansions, rollouts, and software integrations to grow brand implementation Ability to interpret and understand sales reports and syndicated data for use in sales presentations. Act as the Partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner Drive new products and features implementations across your portfolio REQUIREMENTS 3+ years of experience in Account Management BA/BS Degree Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills Tech-savvy with Mac, iOS, and Android Knowledge of CRM software, preferably Salesforce Excellent communication and negotiation skills Business acumen with a problem-solving attitude Someone who thrives in a fast paced, quickly evolving environment BONUS POINTS: Postmates User Previous Restaurant or Retail Experience Previous marketplace company experience.  BENEFITS: Competitive salary Generous stock option plan Medical, dental, and vision insurance Free Postmates Plus Unlimited Awesome work environment at a company with a huge vision
Postmates San Francisco, CA, USA
Sep 15, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and still leading company in the on-demand space -- with a fleet of +300,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. As the first dedicated Executive Recruiter at Postmates, you will play a critical role in growing our leadership team (director-level and above). You will be responsible for ensuring that we hire high-quality candidates for critical leadership roles at Postmates. You will run the recruitment process from start to finish, including working with current leadership to define required skill sets, researching and mapping the market, sourcing and screening candidates, and closing offers. You will also manage the Postmates brand from a recruiting standpoint, by telling the story of the Postmates' mission and culture. This role requires that you be highly proactive in sourcing and recruiting the best -- posting a job description and seeing what happens won’t come close to cutting it. Responsibilities Partner with VP of Talent Acquisition and other recruiting leadership to scale and evolve the Executive Recruiting function at Postmates Become the dedicated advisor for Postmates' senior leadership and executive team members for all leadership hiring needs  Manage searches from start to finish for senior leadership roles across a variety of teams, both tech. and non-tech. Closely manage executive candidates throughout the interview process, ensuring they have positive and successful candidate experience throughout Consistently research the market to discover top talent that could be a great fit for Postmates; build and manage a pool of top passive talent for both current and future opportunities Create and maintain detailed recruiting reports and present to current leadership Qualifications 8+ years of recruiting experience, particularly recruiting executives and senior-level hires. A combination of executive search firm + in-house experience is strongly preferred. Experience in a hyper-growth startup environment is a bonus Design customized and executable hiring plans while building excellent relationships with hiring leaders and key stakeholders Exceptional communication skills, executive presence and strong sense of judgment  Experience working with many different teams to scale and refine the recruiting process Exposure to multiple recruiting tools and networks Strong work ethic and willingness to make the extra effort to achieve hyper-aggressive growth goals with a sense of urgency Benefits Competitive salary and generous stock option plan (stay aligned with the long-term value you create) Medical, dental and vision insurance Whatever computer, monitor, standing desk, keyboard, mouse or other equipment you need to be successful Delicious, healthy lunches Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Awesome office in San Francisco close to mass transit
Postmates San Francisco, CA, USA
Sep 15, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and leading on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. As Growth CRM Manager, you will own the user journey and channel messaging strategy for all Postmates customers to drive activation, engagement, retention and loyalty. You will take a data-driven approach to creating and optimizing campaigns, automations, A/B tests, segmentation and continual data analysis and experimentation. What You'll Be Doing Develop strategy and drive execution of campaigns and automations for users across onboarding, engagement, referral and re-engagement programs Build and execute campaigns across email, in-app, mobile and SMS messaging that engages users with our products and drives measurable business impact Create a robust experimentation program that will help us quickly improve our efforts, with statistically significant results Optimize existing marketing campaigns and create new campaigns with A/B tests on subject lines, content, audience segmentation, etc Support the launch of product features and market expansions with engagement campaigns to new and existing users Leverage personalization to deliver the right message to the right person at the right time based on their persona, preferences and behavior Analyze and monitor the impact of programs, using insights to constantly improve Identify opportunities and develop strategies to increase conversions through various channels (email, push, in-app messages, etc.) Run and monitor reports on the various lifecycle marketing initiatives Brief, review and manage content strategy to ensure it stays on brand, delights customers, and contributes positively to our goals Collaborate cross functionally with brand, creative, analytics, product, engineers and merchant teams to align on goals, hit shared targets, and support broader company objectives What You'll Need 5+ years cross-channel CRM marketing (email, mobile, in-product) for large brands or start ups Deep understanding of complex multi-channel customer lifecycles Experience using engagement platforms like Braze Analytical thinker with experience in tools like Chartio, Google Analytics and mParticle Proven expertise and track record of driving revenue through marketing automation tools to create multi-step lifecycle automation, nurture campaigns, and complex customer journeys Excellent creativity, sense of visual design, customer orientation, and ability to create compelling messages that lead to high-converting messagesSelf-starter and able to own various initiatives from start to finish Experience developing and executing A/B tests and translating the results into valuable business insights Outcome driven and comfortable developing long term goals to track and improve performance Experience working in a startup environment that requires flexibility and continuous innovation Ability to collaborate with multiple teams and functions within the company including product, marketing, design and analyticsExcellent written and verbal communication skills Extensive knowledge of various email systems and best practices including dynamic lists, dynamic content, automations, HTML, and CSS  
Postmates San Francisco, CA, USA
Sep 15, 2019
At Postmates X, we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars?   Serve has been years in the making and has already done thousands of customer deliveries.  Who are we? We are tech industry veterans in software, hardware, and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! Key Responsibilities :  We are seeking a motivated and energetic Office Coordinator who is excited to run daily requirements of a rapidly growing team. Reporting to the Facilities Director at Postmates-X, you will be responsible for a wide variety of tasks and projects to support the Operations, Recruiting, and Facilities teams as well as other cross-functional stakeholders under X.  An ideal candidate has a strong sense of empathy, has excellent communication and project management skills and is comfortable working with ambiguity and taking initiative. We'd love to find someone that we can invest in for the long run. Candidates from non-traditional backgrounds are encouraged to apply.   Responsibilities  Manage facilities, including maintenance, repairs, improvements, & planning; serve as primary liaison to facilities team Facilitate third party vendor/contractor management Oversee visitor processes Contract and oversee external vendors who work with us on-site Keep a pulse-check on office culture and organize office activities & events  Manage on-site interviews to ensure high quality experience Coordinate office day-to-day logistics Requirements 2+ years of experience in a office coordination (or similar) role  Highly detailed and process oriented Self-starter who proactively identifies opportunities to streamline processes and improve data quality Excellent written and verbal communication skills Excellent analytical and interpersonal skills Benefits Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time, sick time, and volunteering time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located just minutes from BART, Muni, AC Transit, and SamTrans
Postmates San Francisco, CA, USA
Sep 15, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and still leading company in the on-demand space -- with a fleet of +300,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. As the first dedicated Recruiting Operations Manager at Postmates, you will play a critical new role in helping to efficiently grow our rapidly-expanding Talent Team, as well as utilizing analytics in implementing and improving recruiting tools, strategy, processes and procedures in order to help us scale successfully.  Responsibilities Evaluate, scale and improve Postmates' recruiting strategy, processes and tools Utilize and apply analytics in development of successful long-term recruitment strategy Help drive and maintain an exceptional candidate experience via evaluating and optimizing the coordination function Consistently identify and make recommendations for areas of improvement from a process and operational standpoint Partner with Finance, Recruiting and People teams in requisition approval and management, headcount/hiring analytics and process optimization Optimize and streamline data analysis in key reporting and metrics  Qualifications Preferably 5+ years of recruiting and/or HR experience overall, with at least 3+ years in an operations/project management-focused role Deep understanding of recruiting metrics and data and how to apply them in process improvements/optimization Ability to identify gaps in processes and areas for improvement in an ambiguous, ever-changing, hyper-growth startup environment  Exceptional project/program management and organizational skills  Strong operational and analytical abilities (you LOVE data!) Excellent communication skills and ability to build successful cross-functional partnerships with different teams and stakeholders Experience with Greenhouse ATS is a plus  Benefits Competitive salary and generous stock option plan (stay aligned with the long-term value you create) Medical, dental and vision insurance Whatever computer, monitor, standing desk, keyboard, mouse or other equipment you need to be successful Delicious, healthy lunches Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Awesome office in San Francisco close to mass transit
Postmates Nashville, TN, USA
Sep 12, 2019
Postmates runs one of the largest marketplaces in the country, connecting consumers, merchants, and Postmates in real-time. Building high powered intelligence atop our large-scale dataset is a serious challenge and we are looking for candidates who are ready to dig in. Postmates isn’t just another ad platform or mobile app for delivering static user-generated content: We have real customers paying real money for a real service. Join Postmates as an  Associate Account Executive  and help make us even more successful! In this position, you will play a key role in the rapid growth of Postmates’ platform by reaching out to local merchants and having great communication skills. WHAT YOU’LL BE DOING Managing your own leads: utilize online and offline sources to cultivate new leads Develop and maintain pipeline Plan an approach for your territory Drive the full sales cycle to attain new business Achieve and consistently exceed monthly, quarterly, and yearly sales goals WHAT WE’RE LOOKING FOR 1+ years of experience (inside sales or sales) within a tech company Hungry, driven, competitive and hard-working candidates A strong history of executing full life cycle sales over the phone A highly customer-focused mindset and consultative sales approach The ability to learn quickly A stellar work ethic and proven success as a self-starter BENEFITS Competitive salary with stock options Get in on the ground floor and shape the strategic direction of the company Medical, dental, and vision insurance Awesome work environment at a company with a huge vision 3 paid volunteer days to give back to the community
Postmates Nashville, TN, USA
Sep 12, 2019
PLOS (Proactive Live Order Support) Specialists at Postmates are on our elite Customer Service Live Order Support team.  We want all of our Customers, Postmates, and Merchants to have a high-touch, personalized service experience.   Computer Skills: Ability to efficiently use desktop computer Tech savvy with Mac and iOS experience Excellent typing skills Demonstrable understanding of the internet, Postmates website, and competitor websites   Communication Skills: Correspond directly via phone and SMS with Postmates throughout their deliveries to ensure accuracy and timeliness Ability to communicate correctly and clearly with both internal and external customers Maintain a high level of professionalism and work to establish a positive rapport within the office and with every Merchant Excellent documentation skills Outstanding phone etiquette; the ability to work on the phone throughout your shift Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response   Problem Solving: Solve Customer, Postmate and Merchant issues, drive value, and be the reason customers use Postmates again! The ability to think outside the box, envision solutions and proactively problem solve Working closely with leadership to ensure individual and team goals are met Strong time management skills Action oriented and self-disciplined Organized and detail oriented   Service Focus: Resolve Customer, Postmate and Merchant concerns and questions in real-time by managing support tickets and solving Customer, Postmate and Merchant inquiries via phone, email and chat Thick skin with the ability to convert an angry customer to a happy and satisfied customer Ability to empathize with and prioritize customer needs Must demonstrate good judgement in handling the concerns of our clients Willingness to go above & beyond for your customers and internal stakeholders   Perfect Candidate: The ideal candidate has 1+ year of experience providing outstanding customer service, preferably in the technical, contact centers, retail and/or food service industry A smile in your voice and the desire to change the world one order at a time Comply with Postmates’ policies and processes Flexibility to work nights, weekends, and holidays Meet and maintain all individual performance metrics
Postmates Nashville, TN, USA
Sep 11, 2019
Postmates  runs one of the largest marketplaces in the country, connecting consumers, merchants, and Postmates in real-time. Building high powered intelligence atop our large-scale dataset is a serious challenge and we are looking for candidates who are ready to dig in. Postmates isn’t just another ad platform or mobile app for delivering static user-generated content: We have real customers paying real money for a real service. Recruiting is a core strategic driver of Postmates’ success. The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing on the smartest folks, maintaining our culture as we grow crazy fast and putting process in place to keep it moving. You will run the recruitment process from start to finish, including working with management to define required skill sets, screening candidates, and closing offers. You will also manage the Postmates brand from a recruiting standpoint, by telling the story of the Postmates opportunity and culture. This role requires that you be highly proactive in sourcing and recruiting the best -- posting a job description and seeing what happens won’t come close to cutting it. REQUIREMENTS 3-5 years recruiting experience in-house or at an agency, preferably including start-up experience. Must have metrics to demonstrate your success. Direct sourcing experience with a demonstrated ability to build a pipeline of qualified candidates for a variety of positions at different levels of the organization. Knowledge of technical jargon and skill sets, as well as an understanding of how software is built and maintained. Strong interpersonal skills and extensive experience conducting interviews. Experience coaching and providing feedback to interviewers and hiring managers. Great selling and closing skills. Outstanding communication skills, written and verbal. Knowledgeable with Application Tracking Systems, Greenhouse.io a strong plus. A passion for technology, startups, and Postmates. BENEFITS Competitive salary and generous stock option plan (stay aligned with the long-term value you create) Medical, dental and vision insurance and it’s 100% paid for by the company Tasty, healthy lunches Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Awesome office in San Francisco close to mass transit
Postmates Nashville, TN, USA
Sep 11, 2019
Postmates  is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and leading on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. Postmates is building the future of cities by enabling anyone to get any product in their city delivered on-demand. We’re on a mission to become the on-demand delivery infrastructure for every major city in the world. Our Operations Strategy team solves key business problems by using data to help the company make the right decisions, address key challenges, and identify new ways to grow. As the Workforce Analyst, you’ll be responsible for building forecasts, staffing models and providing better insights into our operating environment. You’ll make Postmates the best on-demand logistics platform in the world by ensuring that our Customer Support teams are staffed to provide the best quality of service through prompt and efficient responses 24 hours a day, 365 days a year. RESPONSIBILITIES Build, develop and track staffing models for our Operations Teams. Optimize staffing for our external vendors, balancing cost with meeting the service level goal. Partner with human resources and functional leaders across the organization to ensure quality of hire and on-time fill rates for teams. Develop daily reporting on KPIs, including service level, average handle time, schedule adherence, and occupancy. Run analysis to optimize leadership ratios and help us scale more efficiently. REQUIREMENTS 3+ years of experience with short-term and long-term forecasting, planning and scheduling a call center environment in high-growth organizations 3+ years of experience with Excel 1-2 years of experience with SQL (preferred) Experience using WFM software (IEX, Aspect, Teleopti, etc.) Strong analytical, strategic, decision-making, and problem-solving skills Demonstrated ability to understand the big picture and help others understand it through the use of data A strong communicator. Explaining complex concepts shouldn’t be a problem for you. Comfortable and effective at juggling multiple projects and priorities simultaneously in a fast paced work environment. You are scrappy. You approach questions with a scientific rigor, but can execute pragmatically -- the simplest solution may be the best at times. BENEFITS Competitive salary Generous stock option plan Medical, dental and vision insurance Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Competitive salary and generous stock option plan (stay aligned with the long term value you create)
Postmates San Francisco, CA, USA
Sep 11, 2019
At Postmates X , we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars? Serve has been years in the making and has already done thousands of customer deliveries. WHO ARE WE? We are tech industry veterans in software, hardware, and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! RESPONSIBILITIES Full cycle recruiting including sourcing, partnering with hiring managers, and developing processes to hire top talent Build and manage a talent pool of candidates and identify what future opportunities they may be a fit for Design customized and executable hiring plans while building excellent relationships with the hiring managers and key stakeholder Work closely with the team leads to create an exceptional candidate interview process and experience Continuously identify new hiring funnels and track the efficiency of the existing ones QUALIFICATIONS At least 3 years of experience as a full-cycle recruiter in a fast-paced environment Broad knowledge of compensation and general HR requirements Impeccable organization skills and attention-to-detail Clear and concise communication skills Strong sourcing experience Experience in working with teams to build and refine the hiring process Exposure to multiple recruiting tools and networks Strong work ethic and willingness to make the extra effort to achieve hyper-aggressive growth goals with a sense of urgency BENEFITS Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in Financial District just minutes from BART, Muni, AC Transit, and SamTrans
Postmates San Francisco, CA, USA
Sep 11, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and still leading company in the on-demand space -- with a fleet of +200,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. As a Social Media Manager, you will play a critical role as the voice of our brand. You'll be expected to work independently while being proactive, opposed to reactive. You’ll be challenged and encouraged to think outside the box on creative and experiential ideas. You will play a key role in communicating to our customers and key stakeholders within the company, so you must be comfortable, confident and professional at all levels. RESPONSIBILITIES Act as the Postmates voice to help position the company as a globally recognized and beloved brand Own the social media content calendar, working cross-functionally with the Brand Marketing and Growth Marketing teams Collaborate with creative agencies and in house designers, as well as work with content marketing brand leads, to produce unique social photos, videos and gifs-- that look like no other competitor. Engage with customers and influencers across Twitter, Snapchat, Instagram, Facebook and YouTube Support nationwide social marketing campaigns which have a direct impact on growth and user acquisition Don’t be afraid to be edgy and take chances with social posts —with the goal of driving engagement and inserting our brand into relevant conversations Track and measure success of social media initiatives by using reporting and analytics Be an expert, staying up to date on social trends and tools, and providing recommendations on social executions for marketing campaigns Ensure all social media content is consistent with branding, positioning, voice and messaging Exercise strong judgement and be a content “guardian” to ensure the brand is always putting the best face forward for the company Monitor social channels for key issues and post timely key customer updates REQUIREMENTS 4-6 years of social media and/or marketing experience Must be witty and not afraid to take risks (when it comes to voice and copy) Superb communication—you have excellent written and verbal communication skills Hungry and an avid social media user; you’re on your phone-- Instagram, Twitter, Snapchat 24/7 Pop culture obsessed, you are up to date with the latest pop culture phenomenons Exceptional social and data analysis skills with a good grasp of Twitter and Facebook insights Ability to thrive in a fast-paced, cross-functional environment while juggling multiple responsibilities BENEFITS Competitive salary and generous stock option plan (stay aligned with the long term value you create) Medical, dental and vision insurance Whatever computer, monitor, standing desk, keyboard mouse you need Tasty, healthy lunches Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Killer office in San Francisco close to mass transit
Postmates Los Angeles, CA, USA
Sep 11, 2019
Postmates runs one of the largest on-demand delivery platforms in the country, fulfilling millions of deliveries each month across the United States. We aren’t just another ad platform or mobile app for serving static user-generated content; we have real customers, merchants and couriers using the platform to buy, sell and deliver goods on-demand. We work on 3 Android apps here at Postmates: the Buyer, Fleet, and Merchant apps. Engineers have high impact and are relied upon to own end-to-end deployment/support of our applications. Ideal candidates should have developed several native Android applications with complex functionality and significant user bases. Bonus points if you've worked with Kotlin, Jetpack Architecture Components, RxJava, Retrofit, or Dagger. Experience with Go, Python, or Google Protocol Buffers is a plus. Check out some of our open source work here and here! Responsibilities Write clean, robust, modularized code to build product and engineering features Create and maintain testing infrastructure for unit & automated UI tests Improve product quality through code reviews and adopting best practices Be a thoughtful leader by researching and evangelizing emerging mobile technologies and sharing that knowledge with colleagues Manage releases -- creating builds, working with QA, fixing bugs, and monitoring the release Build prototypes to quickly demonstrate new features and product ideas Qualifications 3+ years of experience in building mobile applications Experience developing and shipping one or more Android apps on Google Play Deep understanding of Java / Kotlin and the Android SDK Ability to get things done and work in an area outside of your comfort zone Excellent communication skills with both technical and non-technical audiences Strong sense of ownership and drive Sharp problem-solving skills and ability to resolve ambiguous requirements Bachelor's degree or experience equivalent Preferred Qualifications Experience developing mobile applications that serve millions of users Experience developing and optimizing top-notch UI Experience instrumenting and optimizing performance Benefits Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in SOMA just minutes from BART, Caltrain, Muni, AC Transit, SamTrans
Postmates Los Angeles, CA, USA
Sep 11, 2019
Postmates is focused on providing a thriving marketplace allowing anyone to purchase anything from anywhere in their city or community and have it delivered in minutes. We are a cross-functional team responsible for the end-to-end experiences on Android, iOS, and the web. We value and foster a collaborative environment where product, design, and engineering work together every day to build and design new features for our customers. What will you do? Build and launch consumer-facing features to millions of customers Work closely with the web and mobile teams to develop new features Optimize and tune existing systems for speed and performance Build data pipelines and serving infrastructure required to efforts like search and recommendations Work with the Infrastructure team to push our next-gen services Technologies we use:  Server: Go, Python, Elixir Databases: PostgreSQL, DynamoDB, ElasticSearch Platform: AWS, Google Qualifications 4+ years of experience developing horizontally scalable and fault-tolerant systems in production 2+ years of experience with Go and/or Python A deep understanding of one or more SQL and/or NoSQL databases (e.g., MySQL, PostgreSQL, DynamoDB, ElasticSearch) Strong knowledge of algorithms and data structures Bachelor's degree (or equivalent experience) required Bonus Points  You’re a self-starter and strong finisher You’ve worked at or started a small company where you had to wear many hats You write well and communicate clearly You prefer problems over tasks Benefits Competitive salary and generous stock option plan (stay aligned with the long-term value you create) Medical, dental and vision insurance and it’s 100% paid for by the company Tasty, healthy lunches Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Awesome office in San Francisco close to mass transit  
Postmates San Francisco, CA, USA
Sep 11, 2019
Why compromise? Here's an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about. Who are we? Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers. This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 385+ US cities trusting us with more than 3M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth. What does this team do? We didn’t make Postmates a billion dollar business, but our customers did. The mission of Customer Service Technology at Postmates is to create world-class self-service and support for our customers, including buyers, merchants and couriers. By relentlessly focusing on customer service, we ensure our customers have a positive experience that keeps them coming back. Working in our team will provide you a unique opportunity to contribute to a complete vertical stack of microservices architecture, horizontally connected to most systems in the larger Postmates ecosystem, e.g., Identity, Ordering, Trips, Payments, etc. Obsessed with our customers, we develop high-quality and scalable systems, including beautiful frontend UI using latest web and mobile technologies, distributed backend services in Python, and real-time business intelligence with big data analytics.   What will you do? As an experienced software engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new architecture and services, but also helping define the strategic direction for such systems. We are building the systems from ground up, so we are not tied to any one technology. Helping select the right technologies and envisioning a long-term architecture is part of the role. So is working with multiple internal and external distributed services. Finally, this being a new team, you’ll have lots of opportunities to help us build & grow the team via mentoring, hiring & training. BASIC QUALIFICATIONS  Bachelors in Computer Science or a related field 5+ years of experience in building impactful and technically complex software systems Top notch coding skills in Python/Go/Java/C++ coupled with strong base in OOA/OOD, SOA/Microservices and data modeling skills Excellent communication skills with both technical and non-technical audiences Strong sense of ownership and drive Sharp problem solving skills and ability to resolve ambiguous requirements Demonstrated focus on continuous improvement of systems, software, and processes through analysis and metrics PREFERRED QUALIFICATIONS  Advanced degree in Computer Science or a related field Technical leadership experience in building complex software systems from scoping requirements to actual launch Proven experience in building large-scale, multi-tiered, distributed software systems Extensive experience in building web, mobile and/or machine learning applications BENEFITS  Competitive salary and generous stock option plan (stay aligned with the long term value you create) Medical, dental and vision insurance  Whatever computer, monitor, standing desk, keyboard mouse you need Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Contribute to open source projects (full support to release and contribute to projects)
Postmates Bellevue, WA, USA
Sep 11, 2019
Why compromise? Here's an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about. Who are we? Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers. This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth. What does this team do? We didn’t make Postmates a billion dollar business, but our customers did. The mission of Customer Service Technology at Postmates is to create world-class self-service and support for our customers, including buyers, merchants and couriers. By relentlessly focusing on customer service, we ensure our customers have a positive experience that keeps them coming back. Working in our team will provide you a unique opportunity to contribute to a complete vertical stack of microservices architecture, horizontally connected to most systems in the larger Postmates ecosystem, e.g., Identity, Ordering, Trips, Payments, etc. Obsessed with our customers, we develop high-quality and scalable systems, including beautiful frontend UI using latest web and mobile technologies, distributed backend services in Python, and real-time business intelligence with big data analytics.   What will you do? As an experienced software engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new architecture and services, but also helping define the strategic direction for such systems. We are building the systems from ground up, so we are not tied to any one technology. Helping select the right technologies and envisioning a long-term architecture is part of the role. So is working with multiple internal and external distributed services. Finally, this being a new team, you’ll have lots of opportunities to help us build & grow the team via mentoring, hiring & training.  REQUIREMENTS  Bachelors in Computer Science or a related field 5+ years of experience in building impactful and technically complex software systems Top notch coding skills in Python/Go/Java/C++ coupled with strong base in OOA/OOD, SOA/Microservices and data modeling skills Excellent communication skills with both technical and non-technical audiences Strong sense of ownership and drive Sharp problem solving skills and ability to resolve ambiguous requirements Demonstrated focus on continuous improvement of systems, software, and processes through analysis and metrics BONUS POINTS  Advanced degree in Computer Science or a related field Technical leadership experience in building complex software systems from scoping requirements to actual launch Proven experience in building large-scale, multi-tiered, distributed software systems Extensive experience in building web, mobile and/or machine learning applications BENEFITS  Competitive salary and generous stock option plan (stay aligned with the long term value you create) Medical, dental and vision insurance  Whatever computer, monitor, standing desk, keyboard mouse you need Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Contribute to open source projects (full support to release and contribute to projects)
Postmates San Francisco, CA, USA
Sep 11, 2019
Why compromise? Finally an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about.   Who are we? Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers. This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth.   What does this team do? It's challenging to operate the explosively growing Postmates marketplace efficiently, and it’s impossible without the most advanced technology. The Operations Technology team builds mission-critical products and platforms that automate and scale operations at Postmates, including but not limited to order placements, workforce management, strategic initiatives, etc. We develop high-quality and scalable systems, including beautiful frontend UI using latest web technologies, distributed backend interconnecting with other Postmates microservices, AI applications like bot. We constantly push the limit of technology to make the next operation on Postmates more efficient and reliable.   What will you do? As an experienced software engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new architecture and services, but also helping define the strategic direction for such systems. We are building the systems from ground up, so we are not tied to any one technology. Helping select the right technologies and envisioning a long-term architecture is part of the role. So is working with multiple internal and external distributed services. Finally, this being a new team, you’ll have lots of opportunities to help us build & grow the team via mentoring, hiring & training.   Basic Qualifications Bachelors in Computer Science or a related field 5+ years of experience in building impactful and technically complex software systems Top notch coding skills in Python/Go/Java/C++/C# coupled with strong base in OOA/OOD, SOA/Microservices and data modeling skills Excellent communication skills with both technical and non-technical audiences. Strong sense of ownership and drive Sharp problem solving skills and ability to resolve ambiguous requirements Demonstrated focus on continuous improvement of systems, software, and processes through analysis and metrics. Preferred Qualifications Advanced degree in Computer Science or a related field Technical leadership experience in building complex software systems from scoping requirements to actual launch Proven experience in building large-scale, multi-tiered, distributed software systems Extensive experience in building web, mobile and/or NLP applications
Postmates Bellevue, WA, USA
Sep 11, 2019
Why compromise? Finally an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about.   Who are we? Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers. This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth.   What does this team do? It's challenging to operate the explosively growing Postmates marketplace efficiently, and it’s impossible without the most advanced technology. The Operations Technology team builds mission-critical products and platforms that automate and scale operations at Postmates, including but not limited to order placements, workforce management, strategic initiatives, etc. We develop high-quality and scalable systems, including beautiful frontend UI using latest web technologies, distributed backend interconnecting with other Postmates microservices, AI applications like bot. We constantly push the limit of technology to make the next operation on Postmates more efficient and reliable.   What will you do? As an experienced software engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new architecture and services, but also helping define the strategic direction for such systems. We are building the systems from ground up, so we are not tied to any one technology. Helping select the right technologies and envisioning a long-term architecture is part of the role. So is working with multiple internal and external distributed services. Finally, this being a new team, you’ll have lots of opportunities to help us build & grow the team via mentoring, hiring & training.   Basic Qualifications Bachelors in Computer Science or a related field 5+ years of experience in building impactful and technically complex software systems Top notch coding skills in Python/Go/Java/C++/C# coupled with strong base in OOA/OOD, SOA/Microservices and data modeling skills Excellent communication skills with both technical and non-technical audiences. Strong sense of ownership and drive Sharp problem solving skills and ability to resolve ambiguous requirements Demonstrated focus on continuous improvement of systems, software, and processes through analysis and metrics. Preferred Qualifications Advanced degree in Computer Science or a related field Technical leadership experience in building complex software systems from scoping requirements to actual launch Proven experience in building large-scale, multi-tiered, distributed software systems Extensive experience in building web, mobile and/or NLP applications
Postmates San Francisco, CA, USA
Sep 11, 2019
Why compromise? Here's an opportunity that your engineering heart, your career, your professor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about.   Who are we? Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers.   This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth.   What does this team do? We didn’t make Postmates a billion dollar business, but our customers did. The mission of Customer Service Technology at Postmates is to create world-class self-service and support for our customers, including buyers, merchants and couriers. By relentlessly focusing on customer service, we ensure our customers have a positive experience that keeps them coming back. Working in our team will provide you a unique opportunity to contribute to a complete vertical stack of microservices architecture, horizontally connected to most systems in the larger Postmates ecosystem, e.g., Identity, Ordering, Delivery, Payments, etc. Obsessed with our customers, we develop high-quality and scalable systems, including beautiful frontend UI using latest web technologies, distributed backend services in Python and Go, and real-time business intelligence with big data analytics.     What will you do? As a Co-op Software Engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new architecture and services, but also measuring the impact that your product makes to millions of Postmates customers and defining iterations. We are building the systems from ground up, so we are not tied to any one technology. Evaluating new technologies and envisioning a long-term architecture is part of our job. So is working with multiple internal and external distributed services. Finally, you’ll have opportunities to demonstrate your accomplishments and learnings to the larger organization and leadership.   Basic Qualifications Currently enrolled in a Computer Science or related degree program Experience with object-oriented design Coding skills in Python, Go, Java or C++ Strong fundamentals in problem solving, algorithm design and complexity analysis Strong sense of ownership and drive Strong attention to details   Preferred Qualifications Experience building distributed systems and/or modern web applications Excellent communication skills with both technical and non-technical audiences