Postmates

  • Nashville, TN, USA
Postmates San Francisco, CA, USA
Dec 13, 2019
WHO WE ARE Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 3500+ cities with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it. WHAT WE DO Postmates relies heavily on our engineering team to realize this vision. Building a software platform that is reliable, scales, and stays agile under demanding product needs is a serious technical challenge. Postmates is a three-part balancing act connecting customers, merchants, and couriers in real-time. If any piece is out of whack, the whole system suffers. Working with the Postmates engineering team offers an opportunity with explosive growth, cutting-edge technology, a highly visible charter, and a cool user-focused product vision. Postmates runs one of the largest real-time delivery fleets in the country and collects a tremendous amount of data about those deliveries. And we view that data to be core to our product roadmap and business processes.  This team includes Data Engineers and Data Infrastructure Engineers . We’re looking for engineers with a proven track record of shipping high-impact data systems. We care much more that you understand how to build simple, clear, and reliable tools than you have experience with any given toolset or pattern. We love learning, and we expect that you will learn new things and teach us new things as we build out the Postmates data infrastructure. The systems built in this team will have a critical impact on all our data pipelines by helping transition all Postmates services to an event-driven model, and helping build data-driven products that match our millions of customers to couriers in near real-time.  YOUR RESPONSIBILITIES Design, build and operate large scale data infrastructure systems across all environments to store, aggregate and process large amounts of data Implement various ETL infrastructures and guidelines on how to most effectively build and maintain them for reporting, analytics and product features Write maintainable and self-documenting code, perform code reviews Build a data platform-as-a-service for internal consumers, operating on open-source technologies on AWS and GCP Serve in the on-call rotation to make sure our data infrastructure is highly available to all internal customers Support our Applied Machine Learning team OUR REQUIREMENTS Bachelor's degree (or equivalent experience) required Minimum of 5 years of relevant professional experience Experience building on, deploying, and maintaining open-source data infrastructure systems (HDFS, Spark, ZooKeeper, Druid, etc.) in production environments Experience with various types of data sources including relational stores such as MySQL, PostgresSQL and NoSQL data stores such as Cassandra or MongoDB and in-memory stores like Redis or Memcache Understanding of distributed systems and principles (consistency, durability, resilience, consensus) Experience working with cloud-native infrastructure on the public cloud (we operate on GCP and AWS)  Ability to declare and work with infrastructure-as-code (all our infrastructure is defined in Terraform or Deployment manager)  Ability to write clean and maintainable code (our codebases are in Python, Go, Erlang, and Java) YOUR BENEFITS Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with:  Competitive salary and generous stock option plan. Access to the Postmates 401(k) plan. 100% coverage for medical, dental, and vision insurance. Pre-tax Flexible Spending Account (FSA) for qualified out-of-pocket health care costs. 16 days paid time off and 7 days paid sick leave. (Flexible PTO starting January 2020!) 3 days paid time to volunteer through CivicLabs and positively impact the communities we serve. Generous parental leave including flexible transition plans, Postmates meal credit, and subsidized access to the Milk Store, Urban Sitter, and Concern. Free and confidential counseling resources through an Employee Assistance Program. Pre-tax Commuter Benefits for parking or transit fees. A free subscription to Postmates Unlimited. Catered lunches, open snack bar, and subsidized Postmates Pickup meals.
Postmates Nashville, TN, USA
Dec 13, 2019
Postmates runs one of the largest marketplaces in the country, connecting consumers, merchants, and Postmates in real-time. Building high powered intelligence atop our large-scale dataset is a serious challenge and we are looking for candidates who are ready to dig in. Postmates isn’t just another ad platform or mobile app for delivering static user-generated content: We have real customers paying real money for a real service. Join Postmates as an  Associate Account Executive  and help make us even more successful! In this position, you will play a key role in the rapid growth of Postmates’ platform by reaching out to local merchants and having great communication skills. WHAT YOU’LL BE DOING Managing your own leads: utilize online and offline sources to cultivate new leads Develop and maintain pipeline Plan an approach for your territory Drive the full sales cycle to attain new business Achieve and consistently exceed monthly, quarterly, and yearly sales goals WHAT WE’RE LOOKING FOR 1+ years of experience (inside sales or sales) within a tech company Hungry, driven, competitive and hard-working candidates A strong history of executing full life cycle sales over the phone A highly customer-focused mindset and consultative sales approach The ability to learn quickly A stellar work ethic and proven success as a self-starter BENEFITS Competitive salary with stock options Get in on the ground floor and shape the strategic direction of the company Medical, dental, and vision insurance Awesome work environment at a company with a huge vision 3 paid volunteer days to give back to the community
Postmates San Francisco, CA, USA
Dec 12, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and leading on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. As a member of the team at Postmates, you’ll be at the heart of where our product and operations teams meet. You’ll help design and build operational processes that prepare our support teams for rapid growth and scale, while relentlessly focusing on efficiency and execution on some of our most challenging and complex business problems. Your goal is to use data and sound business judgment to develop and implement strategies that will drive satisfaction for our customers and internal teams alike. In the past, the team has worked on projects ranging from implementing a system to provide instant pay benefits to our associates to seamlessly adding new support channels for our customers. The projects will vary; the only constant will be that you're working on Postmates' most important initiatives. You must be comfortable with execution and accountability. What We’re Looking For 2+ years of relevant experience in technology, management consulting, project management and/or operations management Experience in leading process and performance improvements by leveraging data and insights. Experience working cross-functionally with Product, Engineering, Operations & external vendors. Experience building complex analytical models and gleaning insights to help make strategic business decisions. Have strong bias towards action and getting things done. Empathetic Entrepreneurship; ability and desire to launch and run initiatives end-to-end with full ownership, keeping the end-user in mind the entire time. Bachelor's degree, or equivalent experience, required Bonus Points Postmates user Programmingd experience (Excel, SQL, Python) Consumer Tech experience Market & User Research Experience Strong interest in how technology meets people and process Benefits Competitive salary and generous stock option plan (align with the long term value you create) Free Postmates Unlimited Medical, dental and vision insurance and covered by the company Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) 3 paid volunteer days to give back to the community
Postmates San Francisco, CA, USA
Dec 12, 2019
Postmates runs one of the largest e-commerce marketplaces in the US - moving millions of deliveries each month and connecting consumers, merchants, and couriers (Postmates) in real-time. Building top-notch financial intelligence atop our large-scale dataset is a serious challenge and we are looking for candidates who are ready to dive in as we continue to scale. As an Accounting Manager at Postmates , you will play an integral role in establishing and maintaining financial processes to drive timely and accurate financial reporting. You will be supporting a growing, and dynamic finance and accounting team at a pre-IPO company experiencing hyper-growth. The candidate also will have excellent interpersonal skills, and the ability to work with a broad range of people with different backgrounds and perspectives. WHAT YOU WILL BE DOING Supporting the full cycle general ledger monthly close process and related activities to ensure accounts are properly reconciled and reported in accordance with U.S. GAAP Manage/coordinate regular closing activities such as journal entries, and account reconciliations. Ensure deadlines are met in accordance with company’s policies and procedures Key Functions: Ensure adequate support for journal entries Review reconciliations Ensure reconciliations are prepared and reviewed for the quarter Other accounting duties as requested WHAT WE ARE LOOKING FOR Bachelor’s degree in accounting or related field 2+ years as an Accounting Manager Has worked in Big 4 or has public company accounting experience Excellent interpersonal, oral and written communication skills and can speak up when encountering issues Strong U.S. GAAP knowledge Strong organizational and time management skills Ability to prioritize effectively, meet deadlines, work with others and to execute tasks Ability to work in a paperless environment, with intermediate to advanced MS Excel, Word and PowerPoint skills Proven ability to work collaboratively within a team setting in a fast-paced work environment Experience with NetSuite (preferred) BENEFITS - Not Applicable
Postmates Nashville, TN, USA
Dec 10, 2019
Trust & Safety Investigator Postmates is looking for a Trust & Safety Investigator to help us make Postmates a safe platform. The ideal candidate must be detail oriented, thoughtful, and resilient with quick decision-making skills. Your primary responsibility will be to review and respond to incoming reports of safety concerns flagged by our customers, fleet and merchants and your work will directly impact the development of our policies.     RESPONSIBILITIES: Manage Help Center incoming safety reports Collaborate with our Customer Support team on escalated safety issues Help develop our policy framework Work cross-functionally with multiple departments to apply automation to safety support to enable it to scale REQUIREMENTS: Prior experience working on T&S escalations and working cross-functionally in a timely manner to provide resolutions Impeccable communication skills, especially when working under pressure Positive outlook and optimism in the face of challenges and negative situations Ability to maintain a high level of confidentiality and to remain detail oriented during long periods of focus Attention to detail  Experience making difficult decisions based on complex information and difficult tradeoffs BENEFITS: Competitive salary and generous stock option plan (stay aligned with the long term value you create) Medical, dental and vision insurance Tasty, healthy lunches Free Postmates Plus Unlimited subscription Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo)
Postmates San Francisco, CA, USA
Dec 10, 2019
From stories to sketches, prototypes to pixels, the Postmates Design Team crafts the experiences that bring a city closer together, empowering local commerce through a simple touch. As part of our rapidly growing team, you'll work closely with the founders and product team in crafting the future of the company. Specifically, as one of our dedicated Visual Designers, you'll be key in building the Design Team as well as the foundation for how we communicate with our customers, couriers, and partners that use our services. You'll be responsible for designing creative assets that help people connect deeply with all that their cities have to offer.  As one of our Visual Designers you'll be working on customer-facing interfaces on mobile, web, and beyond. This also includes creative campaigns, educational resources, videos, and visual systems that support our brand identity. There is an emphasis on visual design for this role, but having UX and interaction design experience is also preferred. You’ll work closely with other designers to implement beautiful, intuitive experiences together.  RESPONSIBILITIES Collaborate with product and brand designers to ensure a consistent and cohesive brand expression Communicate new product features through landing pages, marketing emails, and in-app assets Produce and edit a range of visual assets, including photo retouching, icon creation, illustrations, etc. Manage the execution of typography, icons, logos, and assets for multiple platforms Articulate design decisions in individual and group critiques Document the visual systems you build Foster a culture of design at Postmates REQUIREMENTS Extensive experience designing engaging and beautiful visual assets across multiple platforms  3+ years experience in visual and interaction design Excellent proficiency with Adobe Creative Suite, Sketch, and Figma Solid understanding of grid systems and typography You're more concerned with the 'why' than the 'how' Excellent written and verbal communication skills Attention to detail BENEFITS Competitive salary and generous stock option plan (stay aligned with the long term value you create) Medical, dental and vision insurance and it’s 100% paid for by the company Tasty, healthy lunches Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) 3 paid volunteer days to give back to the community
Postmates Nashville, TN, USA
Dec 05, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and leading on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. The Real-Time Team is responsible for real-time and/or intraday management of resources to achieve the desired service levels based on an accurately forecasted volume of incoming phone calls and emails. As a member of the team, you will be responsible for monitoring call/email volumes, service levels, schedule adherence and Associate activity. This role requires you to be a confident and effective communicator who is able to work with fellow employees in all levels of the organization to assist in meeting business unit goals and objectives.  RESPONSIBILITIES Monitor Agent states real-time to ensure offline activity optimization. Real-Time identification, documentation and communication of Associate performance and behavior. Run and analyze intraday and performance management reports from Tymeshift, Aspect Performance and various other systems/applications. Coordinate appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. Make adjustments to Associate work schedules as needed in order to ensure goals are met (i.e. sliding breaks/lunches based on interval volume). Assist with identifying the need for, implementing and communicating overtime/additional hours and administer volume contingency action plans as deemed necessary and appropriate. Collaborate with Operations Leadership to complete root-cause analysis to determine reasons for actual to forecast variance in volume and recommends changes to enhance forecast accuracy and effectiveness. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. REQUIREMENTS High school diploma or equivalent. Associates Degree or higher preferred. Minimum of one (1) year of experience in a contact center environment. Intermediate knowledge of call center management and all related calculations (i.e. Service Level, Occupancy, Schedule Adherence). Ability to think strategically and willingness to offer improvement suggestions. Ability and willingness to learn new software applications and stay current on all processes Intermediate working-knowledge of Microsoft Office suite, including Word, Excel and PowerPoint Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail Strong oral and written communication skills. Strong organizational skills Impeccable work and attendance history. 
Postmates Bellevue, WA, USA
Dec 05, 2019
Postmates runs the largest on-demand delivery platform in the country. When your company grows 5-10% week on week and you are doing a million deliveries per month, you need a team dedicated to improving service performance, scalability and engineering effectiveness. That team is the Infrastructure team. As an infrastructure engineer, your role would be to keep this platform running and make every engineer at Postmates more effective. This means writing software to help us scale in addition to identifying patterns, tools and processes to increase our performance and reliability as we grow. We need engineers with deep technical knowledge and experience with complex systems and performance. We like to use the full set of tools and services available to us from Amazon Web Services to build out new functionality in a service-oriented environment. You will be building the foundation that Postmates Engineering depends on using modern immutable infrastructure patterns. We make extensive use of Python, Django and Go. RESPONSIBILITIES Create and maintain the foundational infrastructure services running Postmates services run on: Public cloud Kubernetes and containers Application performance analysis and monitoring Service monitoring Immutable infrastructure patterns and tools Continuous Integration and Deployment Provide expertise and guidance to other engineers regarding topics such as: Distributed Systems UNIX Operating Systems System networking Application and system optimizations Application and system level security BENEFITS Ample free delivery credits (so you can “test” work) Competitive salary and generous stock option plan (stay aligned with the long term value you create) Medical, dental and vision insurance (of course) and it’s 100% paid for by the company Whatever computer, monitor, standing desk, keyboard mouse you need Tasty, healthy lunches (provided by Methodology, http://www.gomethodology.com Snack-filled kitchen (mostly healthy, but very tasty) Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Contribute to open source projects (full support to release and contribute to projects) Killer office in San Francisco close to mass transit
Postmates San Francisco, CA, USA
Dec 05, 2019
Postmates is on a mission to help people unlock the best of their cities. We’re leading the on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who are passionate about creating the new, new. The Finance & Business Strategy Team at Postmates works on solving key business problems to grow the business and impact the company’s financial performance. Our goal is to use data to help the company make the right decisions, address key challenges and identify new ways to grow. As a Strategic Finance Analyst at Postmates, you will drive critical financial insights for our executive team. You will own benchmarking and trend analysis of key financial metrics, including preparation of monthly reporting, ad hoc analysis and tracking of KPIs, to identify further areas of opportunity for the company. You will then partner with leaders across Growth, Product, Sales and Business Development to assess these opportunities and execute on ideas.  In this role, you will report to the Director of Strategic Finance and you will have end-to-end ownership of key initiatives that shape the future of Postmates. You must be proactive and detail-oriented with strong technical skills and excellent written/verbal communication abilities. REQUIREMENTS 2+ years of experience in strategy or analytics at a tech company, investment banking or management consulting Exceptional analytical horsepower; an Excel wizard Ability to both contextualize the big picture and get into the weeds A keen sense of curiosity and resourcefulness; thrives on tackling new challenges Comfortable with ambiguity and effective at juggling multiple priorities in a fast-paced environment Top-notch communication skills, verbal and written Bachelors degree in an analytical discipline SQL knowledge required BENEFITS Competitive salary and generous stock option plan Medical, dental and vision insurance Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Killer office in San Francisco
Postmates San Francisco, CA, USA
Dec 05, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand “everything” network. We’re the first and leading on-demand space -- with a fleet of 300,000+ Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. The Marketing and Communications team is responsible for managing and growing the Postmates brand by telling the Postmates story at scale in engaging and innovative ways. We are a high-energy team with a passion for people, culture, brand and great storytelling. If you’d like to belong to one of the country’s most dynamic and forward thinking teams, come tell us your story.  In this Influencer Marketing role which sits on the marketing team, you will play a critical role in supporting nationwide talent relations and influencer marketing campaigns from ideation through execution.  You’ll be challenged and encouraged to think of new and unique concepts that can scale influencer marketing at Postmates. You will have the ability to lead execution and fully own influencer marketing campaigns from start to finish, as well as lead the reporting and results to drive learnings for the broader team. You’ll have fun in generating unique and limitless creative ideas for the brand. You will play a key role in communicating and executing with talent, so you must be comfortable and professional with these partners.  You are polished and can represent the Postmates brand in a variety of external settings, often working directly with talent and creators and serving as a steward for the company and brand. In this role, you will have a unique opportunity to work with a brand which has already cemented incredible relationships with talent to expand our industry leading influencer program. Responsibilities Spearhead the execution and strategy in scaling a sustainable influencer marketing program Coordinate and lead efforts w/cross-functional business partners Track and analyze the performance of social influencer and marketing campaigns Compile deliverables post-campaign with results recap and summary Talent and influencer outreach, engagement and management General assistance and support to the team with ongoing projects under growth, social and influencer Build an efficient and automated local partners program Requirements 7+ years of experience in influencer marketing or talent relations You have shown excellence in translating data into decision-ready insights You approach your work with energy and can work both independently and in team settings You are deal maker with negotiation experience Previous experience in marketing, entertainment, PR. Experience with talent management is a must. Must have a love and knowledge of pop culture and entertainment
Postmates San Francisco, CA, USA
Dec 04, 2019
Postmates  is on a mission to help people unlock the best of their cities -- and their lives -- with an industry-leading on-demand “anything” network. We’re the first and still leading company in the on-demand space -- with a fleet of more than 400,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a verb in pop culture. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. As a member of the Business and Corporate Development team at Postmates, you'll play a central role in the expansion of the Postmates platform. Your goal is to identify, evaluate and make holistic recommendations for large-scale partnership and investment opportunities that will provide step-function growth potential for the business. You will also take on operational responsibilities supporting the planning and implementation of key strategic initiatives for the company. Corporate Development at Postmates identifies, evaluates and executes acquisitions and other key long-term strategic initiatives for company growth and expansion. We are seeking a leader who can help establish and scale the Corporate Strategy team and function. RESPONSIBILITIES   Landscape industries and source & assess potential acquisition targets Work with Product & Engineering teams to identify potential gaps/accelerants in our roadmaps and perform build/partner/buy analysis Build deal thesis with cross-functional partners including Product & Engineering Lead deal negotiations, due diligence, integration Develop financial models including valuation models Synthesize and present recommendations to cross-functional stakeholders and Senior Leadership Drive proactive assessments of trends/tech which impact the long-term trajectory of the company Build and develop connections with investors, startups and the broader company ecosystem   MINIMUM QUALIFICATIONS   2+ years of relevant experience in Investment Banking, Strategy Consulting or Private Equity/Venture Capital 3+ years of relevant experience in corporate development at a top-tier technology company with meaningful deal-flow Demonstrated success working cross-functionally and influencing others to drive long-term strategic initiatives and acquisitions Excellent communication, presentation skills and executive presence    
Postmates San Francisco, CA, USA
Dec 04, 2019
At Postmates X, we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars?   Serve has been years in the making and has already done thousands of customer deliveries.  At Postmates X, we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars?   Serve has been years in the making and has already done thousands of customer deliveries.  Who are we? We are tech industry veterans in software, hardware, and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! What will you do? The Engineering Program Specialist should have a clear understanding of a Hardware Product Life Cycle from concept to ramp.  The EPS will work closely with program management, mechanical, electrical, and operations teams while helping to define & structure the overall system level BOM.     You will be responsible for: Generating part numbers and structuring EE & ME BOMs  Defining PMX PLM processes for early stage prototyping  Revision control & change management implementation  Material handling and logistics for local engineering builds  Material Clear To Build reporting  Inventory Control Purchase Order generation and shipment receipt tracking  Build Matrix management  Allocation database and ship to file tracking    Key Qualifications: Ability to break down complex HW BOMs in order to expedite part procurement  Exposure to system/device development, build and planning  Experience with structuring early prototyping BOMs for hardware products Worked with PLM tools such as Arena or Agile  Worked with contract manufacturers and suppliers  Bachelor's degree (or equivalent experience) required Benefits Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in Financial District just minutes from BART, Muni, AC Transit, and SamTrans
Postmates San Francisco, CA, USA
Dec 03, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives -- with an industry-leading on-demand “anything” network. We’re the first and still the leading company in the on-demand space -- with a fleet of more than 300,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a verb in pop culture. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. The Merchant Team is responsible for managing and aggressively growing Postmates’ top-line revenue while delivering a world-class merchant experience.  As a member of this team, you’ll work closely with the merchant, product, and engineering organizations to architect, implement, and grow our solutions engineering function.  As Solutions Engineer you will: Act as a technical resource to the Sales and Account Management teams within the business when dealing with existing clients and prospects Craft technical content to represent our integration capabilities Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales Understand, scope, and deliver Solutions (including Statements of Work) based upon use-cases presented by clients and/or prospects Provide technical guidance to customers attempting to leverage the Postmates Developer tools  Lead the RFP / RFQ and Security Assessment process from within the business Point of sale system integration and workflow management To succeed in this role, you will lean on your: 5 + years experience as a sales engineer (marketplace business preferred) Previous experience building solutions engineering functions within fast-growing software companies  A passion to serve the customer and genuine interest in sales processes, with client-facing experience, ideally sales engineering or customer support An ability to succinctly communicate complex ideas around a technical topic, instilling confidence and trust in the customer Confident dispensing knowledge to a highly skilled and experienced audience Education: Computer Science / Computer Engineering Degree and/or practical experience working across a diverse range of technologies Experience with scoping and managing system integrations and creating SOW documentation for clients Experience in managing / contributing to RFP / RFQ and Security Assessment documents Experience in providing technical support Strong understanding of API / cloud infrastructure Strong presentation and communication skills, ability to convert technical knowledge into plain language for prospects, clients, and staff Familiarity with Python, Go and/or Elixir
Postmates San Francisco, CA, USA
Nov 29, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives -- with an industry-leading on-demand “anything” network. We’re the first and still the leading company in the on-demand space -- with a fleet of more than 300,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a verb in pop culture. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. Postmates is looking for a Senior   Paralegal to join its expanding Legal department! Our close-knit team is looking for another enthusiastic and capable member to help build out processes and provide exceptional paralegal support. We have an immediate need for support with sorting, saving, tracking, and responding to a myriad of legal notices and governmental requests. We also anticipate that the scope of the role will grow along with us. Our ideal candidate must be highly detail-oriented, proactive, efficient, and a team player. Your role will require high levels of independent work, but you will also need to take direction easily and maintain a sense of humor. Prior legal experience is preferred (ideally with litigation-focused law firm). Responsibilities Assist with labeling, saving, and appropriately routing incoming mail and other legal documents; Prepare and serve responses to agency requests; Coordinate cross departmental requests (e.g., Legal, Trust & Safety, Risk, Finance & Accounting, etc.); Assist in reviewing the validity of incoming data requests, track as necessary, compile data and prepare written responses for service; Assist with and/or prepare summaries and analysis of factual research; Provide compliance metrics reporting for litigation management. Experience & Skills Bachelor's degree and + years of administrative, legal, operations, project management or other experience requiring attention to detail, planning and time management; Strong verbal and written communication skills; Demonstrated ability to multitask in a fast-paced environment; Proactive self starter willing to take ownership of processes from end to end; Exceptionally organized, efficient, and articulate; Proficiency working with MacOS and iOS; Additional proficiency with Google Apps (Gmail, Calendar, Docs, Sheets, etc.), Box, Microsoft Office Suite, ZenDesk, and Salesforce; Team-oriented individual who is motivated to contribute to a fun and friendly environment; Seeking broader litigation and claim management experience; Impeccable integrity and judgment; Enthusiasm for Postmates. Team Culture Casual attire, open space lounges, and regular catered lunches; Flexibility (occasional work from home, no billable hour requirements, and company wide events such as movie nights and bowling);  Opportunity to build out processes from the ground up on a team that appreciates and encourages creativity, diverse voices, and new ideas.   Seniority Level Individual Contributor
Postmates San Francisco, CA, USA
Nov 29, 2019
Postmates runs one of the largest marketplaces in the country, connecting consumers, merchants, and couriers in real-time. Building high powered intelligence atop our large-scale datasets is a serious challenge and we’re looking for candidates who are ready to dig in. Postmates isn’t just another ad platform or mobile app for delivering static content: We have real customers paying real money for a real service. Postmates runs on innovation! Increasing the efficiency of our Engineering teams is critical to  our success as a business. Our systems for integrating, building, testing, and deploying our software are key to increasing that efficiency. As a release engineer, you own these systems and the processes around them and will focus on how Postmates can continuously improve the quality and consistency of the code we’re putting into production. Requirements 2+ years in a production environment supporting cloud infrastructure and services Experience with CI/CD, revision control, build and release systems Product mindset for the services you own Strong understanding of containers, virtualization, and cloud Strong understanding of software development lifecycle and surrounding processes Experience with automating build and release processes Strong software engineering background Benefits Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in Financial District just minutes from BART, Muni, AC Transit, and SamTrans  
Postmates Nashville, TN, USA
Nov 26, 2019
Postmates is on a mission to help people unlock the best of their cities -- and their lives -- with an industry-leading on-demand “anything” network. We’re the first and still the leading company in the on-demand space -- with a fleet of more than 300,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a verb in pop culture. We’re looking for people who aren’t afraid to be first -- or eccentric, and who are passionate about creating the new, new. Our Merchant Partners are critical to the success of Postmates, and we need a strong, detail oriented Onboarding Operations Lead to create a delightful end to end experience both internally, and externally when joining Postmates and to manage our Onboarding Coordinators. Whether it’s a small single location brand or a national chain, we want to anticipate the needs of our clients. You will be tasked with driving process and execution, ensuring all stakeholders are kept up to date. You will be tasked with scoping projects and ensuring that your team is delivering on tight deadlines. You will be collaborating and working alongside multiple teams across the company and within an office full of exceptional colleagues. Responsibilities Act as the point person for your team, reporting to the Operations Manager. Manage the day to day of up to 10 Onboarding coordinators, this includes overseeing the onboarding pipeline end to end for multiple onboarding flows. Coach, mentor and develop staff in accordance with our policies and procedures, including overseeing new employee onboarding and providing career development planning. Manage schedules, payroll, weekly and monthly reporting for your unit. Troubleshoot and triage various escalations from all channels, shield your team from noise. Continue to develop scalable processes for onboarding, including online and written content, with the support of your manager. Flag opportunities and offer solution-oriented suggestions to improve our service and platform. Ensure your team is executing tasks and providing timely communication to internal stakeholders Requirements Bachelor's degree preferred 3+ years of experience providing outstanding service in team management preferably in a technology company or position specializing in operations  Experience with technical platforms, services and preferably CRM software  (Zendesk, Google Apps, Salesforce etc.) Experience with spreadsheets, data analysis, and pattern recognition Well-organized and attentive to detail; have outstanding written and verbal communications skills Impeccable follow-up and follow-through capabilities Comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously Has an owner mentality; focused on quality, output driven, an extreme hustler, and proactive The ability to listen and quickly get to the bottom of an issue. Technically savvy with Mac experience. Benefits Competitive wage Stock option plan Generous vacation time  Medical, dental, and vision insurance Free Postmates Plus Unlimited Awesome office in Downtown Nashville with complimentary snacks Huge company vision (we need you to build the future, not just maintain the status quo) 3 paid volunteer days to give back to the community  
Postmates San Francisco, CA, USA
Nov 23, 2019
At Postmates X , we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars? Serve has been years in the making and has already done thousands of customer deliveries. WHO ARE WE? We are tech industry veterans in software, hardware and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! WHAT WILL YOU DO? You will design, integrate and maintain solutions to localization and mapping subsystems for autonomous platforms operating in complex outdoor environments. You will be responsible for helping vehicles understand where they are in the world and for constructing frameworks by which vehicles can collectively share information about the world with each other. RESPONSIBILITIES Design, implement, test, and maintain real-time estimation software for localization and mapping of an autonomous vehicle Analyze large datasets and work with raw sensor data Automate the detection of changes to previously generated maps Manage tiling building, and intelligent deployment of maps to our fleet Balance research, cross-domain resources and product-driven milestones Design novel algorithms and produce robust, well-tested code Benchmark and validate navigation systems Scale your solutions from prototypes to a large fleet of deployed systems QUALIFICATIONS Minimum 3 years of relevant industry experience Highly skilled in vehicle state estimation and vehicle dynamics modeling Experience with pose estimation techniques (homography, structure from motion, VIO, etc.) Experience with real-time sensor fusion techniques including probabilistic filters such as EKF / UKF Experience with various hardware sensor types and modalities (eg. IMU, lidar, mono cameras, stereo cameras, event cameras, gps, odometry, radar, ultrasonic, etc.) Experience with lidar point cloud registration and geometric computer vision Experience with C++ programming operating on Linux, with modern tool chains and development work practices Bachelor's degree (or equivalent experience) required BONUS Experience with autonomous robots Experience with real-time sensor calibration and sensor misalignment algorithms Experience with techniques or applications for nonlinear optimization (e.g., nonlinear least squares, bundle adjustment, pose graph optimization) BENEFITS Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in SOMA just minutes from BART, Muni, AC Transit, and SamTrans
Postmates San Francisco, CA, USA
Nov 23, 2019
At Postmates X , we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars? Serve has been years in the making and has already done thousands of customer deliveries. WHO ARE WE? We are tech industry veterans in software, hardware, and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! WHAT WILL YOU DO? You will design, integrate and maintain solutions to global routing and obstacle avoidance subsystems for autonomous platforms operating in complex outdoor environments. You will be responsible for helping vehicles understand how to navigate from point A to B in the real world that looks a little different every time the robot leaves the depot. RESPONSIBILITIES Contribute in one or more of the following areas: obstacle prediction, path planning, obstacle avoidance maneuvers, route optimization, congestion management strategies Solve real-world robotics problems Design novel algorithms and produce robust, well-tested software Balance research, cross-domain resources, and product-driven milestones Collaborate with localization, perception, control, and machine learning teams to source the right pipelines to solve complex problems. Benchmark and validate routing and planning subsystems Scale your solutions to a large fleet of deployed systems\ QUALIFICATIONS Minimum 3 years industry experience MS or Ph.D. degree in CS/CE/EE/ME/Robotics or equivalent with focus on Motion Planning or related field Highly skilled in geometric and/or sampling based planning algorithms (A*, D*, RRTs, PRMs, Lattice, Convex Programming, Probabilistic Planning, etc.) Understanding of configuration spaces Understanding of graph-based data structures (quadtree, octree, KD-tree, etc.) Experience handling large data sets efficiently Foundational understanding of kinematics and dynamics and designing to their constraints Solid C++/Python foundation and a commitment to writing clean, well-architected code A track record of solving hard problems BONUS Experience developing real-time autonomous robotics applications Experience with real-time sensor fusion (e.g. IMU, lidar, camera, odometry, radar) Experience with actors in dynamic environments Experience with nonlinear optimization strategies Experience with problems involving uncertainty, unpredictability, stochastic processes and/or game theory approaches BENEFITS Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in SOMA just minutes from BART, Muni, AC Transit, and SamTrans  
Postmates San Francisco, CA, USA
Nov 23, 2019
At Postmates X , we are reimagining how things move in cities. Serve , our personable sidewalk delivery robot, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move two-pound burritos with two-ton cars? Serve has been years in the making and has already done thousands of customer deliveries. WHO ARE WE? We are tech industry veterans in software, hardware, and design who are pooling our individual talents together to build a legacy. Our team is inclusive, agile, and driven by a common purpose. We are solving real-world problems with machine learning, computer vision, and robotics, with a mindful eye towards the end-to-end user experience. By joining our team, you will help create the first robotic helpers entering our cities: moving alongside us and running our errands! WHAT WILL YOU DO? You will help build sophisticated simulation tools for autonomous vehicle software development, benchmarking, and testing. You will help develop an advance simulation framework that provides accurate sensor models, scenario creation tools and integrated pipelines to enable testing of other robotic software subsystems. RESPONSIBILITIES Contribute to the design and implementation of a physics-based simulation framework for Serve Implement smart actors and agents in the virtual environment that closely mimic their real-world behaviors Maintain ownership of deliverables, including deployment and optimization of frameworks, architecture, and ensuring the fidelity of test validations Develop tools to enable autonomy developers to better understand the behavior of our vehicles before they leave the depot QUALIFICATIONS Bachelors, Masters, or PhD in Computer Science, Math, Physics, or related fields Experience with physical system modeling and simulation Experience with software handling large data sets with performance Experience with graphics APIs and frameworks such as OpenGL, DirectX, or Vulkan Knowledge of common geographical coordinate systems, spatial data infrastructure, and common GIS applications Fluency in Python or C++ Programming and maintenance experience on large infrastructure systems Application pipelines for training deep learning models using simulated data Experience in robotics, real-time systems, embedded system, or self-driving technologies BENEFITS Competitive salary and generous stock option plan Medical, dental and vision insurance We'll provide the equipment you need to work efficiently and creatively Paid parental leave, vacation time and sick time Catered lunches and open snack bar Impact-first work environment (no politics, no pandering) Huge company vision (we need you to build the future, not just maintain the status quo) Full support to contribute to open source projects Awesome office located in Financial District just minutes from BART, Muni, AC Transit, and SamTrans
Postmates San Francisco, CA, USA
Nov 23, 2019
Join the Postmates Platform team as a Strategic Account Manager  and help us give our partners an unparalleled experience with Postmates. The Postmates Platform team is growing rapidly and as a Strategic Account Manager  you will help shape our products and programs alongside Product, Engineering, BD and BizOps. Through the Postmates Delivery API, our partners can offer on-demand delivery via their own website or app - Postmates provides the logistics and delivery fleet on the backend. This is more than just food - some of the biggest brands in retail leverage Postmates’ Delivery as a Service - and the size of the opportunity in market is only increasing. Our Strategic API Partners are critical to the success of Postmates, and we need a strong, dedicated Strategic Account Manager to support and grow their business. You will be part advocate, part detective, and use data driven recommendations to support your portfolio of top-tier partners that have fully integrated with the Postmates’ delivery API. Our best Strategic Account Managers are self-motivated, data-driven, and have exceptional interpersonal and relationship-building skills. They build close relationships with our most valued partners and help maintain and grow their business RESPONSIBILITIES Own and manage a portfolio of top brands focusing on growing their business, bettering their day to day operations Set and track account delivery volume and performance Engage with your portfolio to understand opportunities for operational improvement, relaying those opportunities to our leads to help build better features and products Act as the partner’s point of contact handling inquiries, resolving high level escalations, and providing solutions in a timely manner REQUIREMENTS 3-5 + years experience in Account Management BA/BS Degree Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills Familiarity with API’s, technical integrations, and SaaS tools Knowledge of CRM software like Salesforce Knowledgeable about technical integrations with third party systems and aggregators Excellent communication and negotiation skills Business acumen with a problem-solving attitude Someone who thrives in a very fast past, quickly evolving environment  BONUS POINTS: Postmates User Account Management experience at a Software as a Service (SaaS) company Previous Restaurant or Retail Experience BENEFITS : Competitive salary Generous stock option plan Medical, dental, and vision insurance Free Postmates Plus Unlimited Awesome work environment at a company with a huge vision