Asana

  • San Francisco, CA, USA
Asana San Francisco, CA, USA
Feb 11, 2020
The Asana Culinary Team is dedicated to keeping each employee healthy, happy and supported in reaching their full potential. Our food program is a reflection of those goals by providing healthy and nutritionally balanced meals three times a day. We work hard to ensure that our various menus reflect both good health and great tasting food. We’re dedicated to serving only the very best ingredients that are sourced from local, sustainable and organic farms. We develop Asana-Style spins to make classic recipes include more fresh vegetables, healthy fats, low salt and 100% natural sweeteners. What you’ll achieve True work-life integration: Doing what you are passion about and still having time for your interests outside of work Assisting the Executive Chef in daily operations & food service Opportunity to grow within your skillset along side alongside a supportive team with diverse culinary strengths Opportunity to venture in new areas of interest & creative input to support internal food programs: Butchery, Fermentation, etc... Involvement with our growing food program as our team & company scales rapidly Express creativity with menu planning & execution  Oversee dinner service and all internal events that requires Culinary Team production: Asana Socials, Tastings, Meet-ups, Internal events, etc Oversees & supports the In-House Snack & Beverage program Collaborating with diverse teams in creating an excellent workplace experience Growth within & outside your skillset from mentors & skilled chefs  About you 3+ years experience in a culinary leadership role  3+ Experience with event catering Excellent time management, multi­tasking, and organizational skills Strong motivational and problem solving skills Excellent verbal and written communication Ability to balance administrative tasks and documentation with hands­-on interaction with kitchen staff and service areas. Ability to produce high­-quality food from scratch in volume Ability to lift over 50 pounds repeatedly Experience controlling inventory and working with budgets Diverse culinary background in regional cuisine, technique, ingredient knowledge, and health/nutrition Familiarity with dietary restrictions, alternative cuisine, and accommodating a diverse group of eaters Able to practice equanimity at all times Flexible schedule and availability based upon business needs Pastry background a plus BS degree in Culinary Management a plus About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
Talent Acquisition is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto “Always Be Recruiting.” We are looking for a new member of the Talent Acquisition team who will be responsible for creating a well organized, efficient, and enjoyable experience for candidates and interviewers. You will be empowered to work with candidates and our internal team to help structure the best possible interview and hiring experience.  This is an opportunity for detail-oriented, people-focused and collaborative individuals to dive into one of the most rewarding and impactful careers on earth - talent acquisition and recruiting. Everyday you create bottom-line impact for the organizations you support, and literally change people’s lives. What you’ll achieve Coordinating onsite and phone interviews for candidates with efficiency and accuracy Maintaining recruitment applicant tracking system, ensuring information is up-to-date Meeting and greeting candidates coming in to interview Facilitate expense reimbursement process for candidates Coordinating reference checks Performing administrative duties as required to support the recruiting team About you 2+ years customer service experience Highly organized with the ability to prioritize multiple functions and tasks while managing time efficiently Demonstrated creative problem solving skills Proficient in Google Apps and other calendar/meeting applications Self-directed, detail-oriented problem solver with a strong desire to contribute Learn quickly in a fast paced, ever-changing environment Maintain a high level of confidentiality Strong team player that loves to bring new ideas to the table Nice to Have Experience with Greenhouse ATS and Asana Experience scheduling and supporting recruitment activity Event planning experience About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
Talent Acquisition is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto, “Always Be Recruiting.” We are looking for an experienced recruiter to work side-by-side with our founders and peers across the Business organization, the largest function within the company, to ensure that every hire is as exceptional as the last. We take pride in the craft of building this amazing team, which requires moving at a tremendous rate, and that’s where you come in! The right person is experienced and humble — we don’t believe in traditional job titles at Asana, and we focus on Areas of Responsibility (AoRs) and impactful work. What you’ll achieve Serve as a strategic hiring expert & business partner for your team, hiring stakeholders, department heads, and all of Asana; co-create hiring, internal mobility, and recruiting strategies that address the short & long-term goals of the business team Advise hiring partners on strategies to address talent gaps and future talent needs, through hiring Help determine roles and scopes for a team given organizational objectives Develop a hiring strategy, including candidate assessment tools (interview guides, reference questions etc.) based on best practices that ensure efficient, effective and objective evaluation processes  Build critical relationships (within organization & your own network) to attract and engage with new talent Serve as a subject matter expert for hiring across multiple markets, time zones, and countries while driving talent strategies that build a diverse workforce & promote a culture of inclusion Build candidate rapport through trust, and act as a candidate advisor through the interview process start to finish When needed, challenge assumptions & influence hiring stakeholders to so an objective process is completed, and the best hire is made for the organization Develop & leverage metrics to inform recruiting decisions, but not take that data alone at face value to determine actions About you Full-cycle business recruiting experience, ideally in-house at a tech company Experience recruiting for non-technical roles in a technical environment, specifically within customer success, marketing, business strategy, and/or user operations sourced through a variety of channels in both US and international locations Belief that recruiting is a partnership and that you serve as an extension of  and partner to your client group(s); not an “order-taker” Comfortable with ambiguity; can create order out of uncertainty Demonstrated excellence and passion for candidate experience at each step of the recruitment process Experience with and appreciation for proactive candidate cultivation/relationship building with top-tier passive candidates over time Ability to succeed amongst extremely high aptitude peer group through an analytical approach, tailoring strategy to each particular situation and need High touch service level to both internal recruiting team and cross functional hiring partners Detail-oriented in approach to all tasks, whether mundane or mission critical Infectious zest for impactful products and ambitious missions Sense of urgency; ability to move quickly and autonomously  International recruiting experience is preferred About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
The Recruiting team is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto “Always Be Recruiting.”   We are looking for an in-house Tech Recruiter to work side by side with leaders and peers across our product team to ensure that every hire is as exceptional as the last. You will build relationships with engineering hiring managers and team members to understand the needs of each position and work to source and guide candidates through the interview process. You care about people and seek to understand deeply the needs and aspirations of each candidate while thoughtfully conveying the unique value proposition presented at Asana. You will act as a liaison between candidates and the team and an advocate and counselor to all candidates.   Responsibilities Help manifest Asana’s mission by identifying and hiring great engineers onto the team Partner closely with hiring managers to determine and understand the organization’s needs and and priorities Source candidates, taking an analytical approach and tailoring strategy to each particular situation and need Provide a high-touch service level to both our internal team and the external candidate pool Engage with partner organizations and help drive engaging events that promote our brand and culture, hence driving further engagement with the candidate market Take a detail-oriented approach to all tasks, whether mundane or mission critical Act as candidates’ advocate throughout the interview process Requirements A track record of building high-performing software engineering organizations Experience recruiting for full stack generalist engineers, UI engineers, Data Scientists, Data Engineers, or Product Managers The resourcefulness to turn a team’s needs into a search and, ultimately, hiring the best candidate for the job Demonstrated excellence and passion for each step of the recruiting process and candidate experience Preferred combination of experience recruiting in-house and in an agency setting Experience recruiting for specialist and generalist roles sourced through a variety of channels Experience with and appreciation for proactive candidate cultivation and relationship building with passive candidates Natural intuition for what drives people and where they can most manifest their potential Willingness to recruit at all levels of experience, from recent college graduates to senior level leadership Infectious passion for impactful products and ambitious missions Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.  
Asana San Francisco, CA, USA
Feb 06, 2020
We are looking for an experienced Security Operations Lead to grow our rapidly expanding Security team here at Asana. You will be leading the operations side of security: triage, detection and investigation, risk assessment, and incident response. The Security team ensures that Asana's users and employees are safe from malicious activity and accidental disclosure. We build the systems and tools that enable the rest of Asana to develop secure software easily. We're focused on secure-by-default frameworks, least privilege access, detection and alerting, and eliminating bug classes.   What you'll achieve Help us build our detection and response capabilities Regularly tune alerts and detection rules Build incident response processes and policies Write runbooks for alert triage, investigations, and incident response Collect and analyze indicators of compromise and other threat intelligence Triage vulnerability management reports and drive them to remediation About you Experienced in vulnerability management, detection, incident response, and endpoint security Familiar with AWS and cloud infrastructure Previous management or leadership experience Working experience in at least one programming language You’re interested in building defenses against real world attacks Able to balance diverse risk when making decisions About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
Launched commercially in 2012, Asana has emerged as the leader in the work management category. Our success is linked to our culture, employees, and commitment to our mission: to help humanity thrive by enabling all teams to work together effortlessly. Asana’s unique business model and disciplined sales approach enables us to build a user-driven marketing and sales engine that can scale quickly and effectively. We have experience at the forefront of bottom-up enterprise software sales, helping customers scale from initial adoption to large, high-impact deployments. We are looking for a New Business salesperson to join our San Francisco-based team who is driven, willing to take risks, and adaptable. This role will be instrumental in powering the Asana revenue engine through innovation & energy, consistently scaling our business and maximizing value for our customers. You'll join a talented team focused on helping our future Mid-Market customers understand and leverage the power of Asana. This is a great opportunity to win new logos in a segment with great product-market fit and work with a product-centric team.  What You’ll Achieve Hunt and close new business opportunities within your book of business Help Mid-Market organisations become more productive & collaborative by driving change through work management Work closely with SDRs, Field Marketing, and CS to coordinate in-person interactions with customers to develop champions Develop and leverage customer relationships to expand usage within new teams and departments Develop a quarterly plan to define the strategy for maximizing revenue in your territory Prove out top-down selling motions & methodologies Experiment with new processes that scale across Asana globally About You 3-5+ years experience in an closing sales role (previous SaaS experience a plus) Proven ability to prospect and manage a designated territory with large customers to maximize revenue growth Ability to land net new customers in a competitive market Impeccable customer skills: communication, empathy, and integrity Ability to set repeatable processes that support a high volume of customer interactions Full sales-cycle management skills, from prospecting to close Experience working with internal marketing, business, and product teams to find efficient paths to successful and profitable customers Adaptable to changing conditions Entrepreneurial spirit Desirable Salesforce and/or Outreach.io proficiency Experience during the scaling of a software or SaaS sales organization About Us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
Help shape the future of the fast-growing team that builds Asana.com. We work with designers, marketers, sales folks, and product engineers to make the pre-signup and logged-out experiences of Asana beautiful, delightful, relevant, and compelling, and we’re looking for a technical lead to help us evolve the platform & infrastructure that powers our public site. Our ideal candidate is empathetic to the developer and content editing experience, and loves empowering teammates and stakeholders with the build, testing, content editing, and digital asset management systems and tools they need to do their best work.  What you’ll achieve Work with the web development team to ship releases of asana.com to production Own and improve our CI setup and automated testing tooling Lead work to migrate and future-proof asana.com’s stack Mentor and empower your teammates to grow technically About you You have 7+ years of experience building and releasing websites or web apps as part of a technical team. You have been the technical lead for a large and successful site or platform migration. You have strong front-end development skills, plus a background in frontend build tooling, continuous integration, regression testing, and deployment pipelines. You have experience solving technical challenges related to internationalization. Ideally you have some experience working with Docker, AWS Elastic Beanstalk, other AWS services, content management systems, and/or digital asset management systems. You have previously mentored engineers or developers. You’re great at communicating about your work in a way that both technical and non-technical stakeholders find easy to understand. You’re curious and thoughtful. You see work as a place to grow and learn. About us sana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
Launched commercially in 2012, Asana has emerged as the leader in the work management category. Our success is linked to our culture, employees, and commitment to our mission: to help humanity thrive by enabling all teams to work together effortlessly. Asana’s unique business model and disciplined sales approach enables us to build a user-driven marketing and sales engine that can scale quickly and effectively. We have experience at the forefront of bottom-up enterprise software sales, helping customers scale from initial adoption to large, high-impact deployments. We are looking for a Commercial Account Executive to join our San Francisco-based team who is driven, hard-working, and adaptable. This role will be instrumental in powering the Asana revenue engine through innovation & energy, consistently scaling our business and maximizing value for our customers. You'll join a talented team focused on helping our future Commercial customers understand and leverage the power of Asana. This is a great opportunity to learn the fundamentals of sales and work with a product-centric team.  What You’ll Achieve Manage prospects from lead to close within our Commercial segments Focus on landing net new business through a variety of sales channels  Prove out top-down selling motions & methodologies Experiment with new processes that scale across Asana globally Help organizations become more productive & collaborative by driving change through work management About You 1-2+ years experience in an high-volume inside sales role Impeccable customer skills: communication, empathy, and integrity Ability to set repeatable processes that support a high volume of transactions Full sales-cycle management skills, from prospecting to close Experience or desire to work with internal marketing, business, and product teams to find efficient paths to successful and profitable customers Ability to advocate equally for the user and Asana in overcoming challenges Adaptable to changing conditions Entrepreneurial spirit Desirable Salesforce and/or Outreach.io proficiency Experience during the scaling of a software or SaaS sales organization About Us Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
We’re looking for a strategic, detail-oriented, and energetic person to manage and grow our Asana Training program.  As a member of the Customer Education team, you will work with like-minded individuals who care deeply about creating learning experiences that deliver delight and value at scale. We want our customers to not only become Asana experts, but champions of our brand. Our customer training program is at the core of that strategy. As a program manager, you will drive strategy, innovation, and operational excellence to ensure that our training program is best-in-class.  What you’ll achieve Drive a strategy for the Asana Training program that delivers exceptional business value Develop and maintain virtual and live training content in collaboration with our content strategists and subject matter experts Deliver virtual training webinars and workshops for our customers, helping them realize value with Asana Record webinars for global customers and make them available for viewing on-demand  Launch and manage an educational services program that monetizes customer demand for private training Coordinate training program logistics, such as scheduling, outreach, and data Partner with our Community team to deliver workshops globally for our Asana Together World Tour Analyze the effectiveness of our training and continuously improve our customers’ learning experience About you 3+ years of experience in delivering training or instruction to a live audience Exceptionally strong and engaging communication and presentation skills  Uncanny ability to break down complexity into simple, digestible parts Truly passionate about delivering a best-in-class customer experience Growth mindset with an eagerness to continuously improve Love for learning and teaching others Expertly manages projects from ideation through execution and evaluation Experience using a data-driven approach to evaluate success and drive results Embraces new challenges with confidence, curiosity, and an open mind Able and willing to travel to training events (around 10% travel) Nice to Haves Experience delivering virtual training and using virtual training tools Experience training customers on software or technology Experience with video production and using tools like Camtasia Experience working in a SaaS company Experience with educational services monetizing training About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana Reykjavík, Iceland
Feb 06, 2020
We are looking for someone who is passionate about helping others contribute more and develop not just as engineers, but also as human beings. As an engineering manager, you will focus on developing the team around you. You are as enthusiastic about recruiting and building a team as you are about challenging technical problems that your team will solve. The Infrastructure team builds the foundation we need to support our web and mobile applications, and API. We build and operate the software that enables Asana’s security, scalability, and speed. Each day, we combine industry best-practices and innovation to support our product-focused company. The Reykjavik office launched in January 2019 and will be expanding this year. As the office’s second Engineering Manager, you’re responsibilities are: growing the office from a single team to multiple teams, managing one of those teams, and strengthening team culture & career development. What you'll achieve Manage and lead a new team within the Reykjavik office with focus on impactful deliveries Build out the Reykjavik office, thinking about the office culture, how the teams evolves, and how the office interacts with the rest of Asana Guide the articulation and execution of the roadmap of Asana’s infrastructure to support web and mobile clients About you 1+ year of engineering management experience Can rapidly earn the trust of a technically astute team through your rare mix of intelligence, charisma, integrity, and technical skills Focus on maximizing impact, for yourself and your team Ability to provide valuable input to any technical or product discussion such as design documentation and white-boarding sessions Oriented around the multi-year consequences of your decisions Kind and intellectually mature We value diversity. We provide a hiring and working experience in which all people know and feel that they’re equally respected and valued regardless of age, race or ethnicity, gender identity or expression, sexual orientation, religion, ability, political views, or any other aspect which makes someone unique. We’d love to see what you’d add to our team. About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 06, 2020
Product managers at Asana drive Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re defining the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. You’ll work directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great product. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. We are looking for an experienced product manager for our Kubernetes-based core data-loading infrastructure that delivers delightful and fast user experiences. You’re an experienced product leader who has deep empathy for customers and can take on difficult, ambiguous projects where the solution is not clear from the outset. You love building fast, stable, and secure infrastructure with an eye towards speeding up engineering velocity. You thrive on cross-functional collaboration and are excited to partner with engineering, design, user research, product marketing, product leadership, and the rest of our amazing PM team. What you’ll achieve Define and deliver a compelling roadmap based on customer needs and strategic opportunities Maximize clarity by bringing a data-driven mindset to setting goals and milestones Partner with engineering to execute on the plan Mentor new PMs and share best practices with the product team About you 5+ years of experience as a Product Manager, Technical Product Manager, or equivalent. Systems thinker: Conceptualize and analyze different parts of our infrastructure and how they interrelate. Comfortable getting into deep technical discussions with engineers about the pros and cons of different approaches. Strong communicator across different audiences and communication styles. Can simplify tough problems and explain them to a non-technical audience. Dig deep to make sure we’re solving root problems and ensure we’re thinking about process and systems in scalable and maintainable ways. Love working with technical teams to make a big impact and are excited to work with infrastructure teams for the long haul. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 05, 2020
At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. To support our rapidly growing NAMER customer base, we are looking for an Onboarding Con to serve as an empathetic customer advocate, problem solver, and Asana consultant. As an Asana CSM, you’ll support our growing NAMER customer base by conducting timebound 1:1 engagements for customers to help customers adopt Asana in the most critical stages of their lifecycle. You will leverage change management strategies, project management skills, and deep product knowledge to consult our customer base on how to best use Asana for their specific needs. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally and a consultative partner to the customers with whom your work. To the product team you will be a valuable liaison providing real time customer feedback. To the broader business team and all of Asana you will provide a unique customer-centric perspective.  What you’ll achieve Deeply understand Asana the product as well as customers’ core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs. Partner with customers to help them navigate change management and drive adoption of Asana as a new way of working within their business. Facilitate interactive, engaging sessions with customers to help them to derive value from Asana and how to best leverage the tool to serve their needs.  Lead virtual and onsite engagements through the Professional Services program Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact. Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders. About you 2+ years experience in customer support, customer success, or account management Self-motivated, proactive team player. You bias for action and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication. Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team. Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work. Solid communicator. You’re able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences. You effectively and proactively communicate with cross-functional teams across offices, as well as with all levels of stakeholders at customers, from individual contributors to executive stakeholders. About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.  
Asana San Francisco, CA, USA
Feb 05, 2020
Recruiting is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto “Always Be Recruiting.” We are looking for a new member of the recruiting team who will be responsible for creating a well organized, efficient, and enjoyable experience for candidates and interviewers. You will be empowered to work with candidates and our internal team to help structure the best possible interview and hiring experience.  This is an opportunity for detail-oriented, people-focused and collaborative individuals to dive into one of the most rewarding and impactful careers on earth - talent acquisition and recruiting. Everyday you create bottom-line impact for the organizations you support, and literally change people’s lives. What you’ll achieve Coordinating onsite and phone interviews for candidates with efficiency and accuracy Maintaining recruitment applicant tracking system, ensuring information is up-to-date Meeting and greeting candidates coming in to interview Facilitate expense reimbursement process for candidates Coordinating reference checks Performing administrative duties as required to support the recruiting team About you 2+ years customer service experience Highly organized with the ability to prioritize multiple functions and tasks while managing time efficiently Demonstrated creative problem solving skills Proficient in Google Apps and other calendar/meeting applications Self-directed, detail-oriented problem solver with a strong desire to contribute Learn quickly in a fast paced, ever-changing environment Maintain a high level of confidentiality Strong team player that loves to bring new ideas to the table Nice to Have Experience with Greenhouse ATS and Asana Experience scheduling and supporting recruitment activity Event planning experience About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 05, 2020
The Asana Recruiting team is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto “Always Be Recruiting.” We are looking for a contract Technical Sourcer / Talent Researcher to work side by side with recruiting business partners and executives to ensure that we are building strong passive talent pools and mapping where great talent is today. You will build relationships with recruiters, hiring managers and team members to understand the needs of each position and work to identify the best candidates to take Asana to the next level. You will craft compelling and targeted outreach to engage the highest caliber of talent. You’re passionate about research and connecting people to opportunities that will have a positive impact on their careers and Asana. This is an opportunity for detail-oriented, people-focused & collaborative individuals to dive into one of the most rewarding & impactful careers on earth - talent acquisition & recruiting.  Everyday you create bottom-line impact for the organizations you support, & literally change people’s lives . Responsibilities Help manifest Asana’s mission by identifying great candidates in tech, sales, finance, and more Partner closely with recruiting business partners & hiring managers to understand the organization’s needs & priorities Research & engage with professionals/ potential candidates on social media, professional networks, & organizations Identify qualified candidate profiles using various sourcing techniques & tools Build talent pipelines & company mapping databases for current & future hiring needs Take a detail-oriented approach to all tasks, whether mundane or mission critical Requirements Strong problem solving skills Extensive research skills Customer service background Willingness and ability to recruit at all levels of experience, from recent college graduates to senior level leadership Business minded—you understand how recruiting work drives business goals Ability to succeed amongst extremely high aptitude peer group through an analytical approach, tailoring strategy to each particular situation and need Extremely detail-oriented in approach to all tasks, whether mundane or mission critical Keeps prospect data updated and accurate AND recognizes the value that comes from developing a long-term, internal, talent database Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.
Asana San Francisco, CA, USA
Feb 05, 2020
We’re looking for a strategic, detail-oriented, and innovative person to manage and grow our Asana Academy program.  As a member of the Customer Education team, you will work with like-minded individuals who care deeply about creating learning experiences that deliver delight and value at scale. We want our customers to not only become Asana experts, but champions of our brand. Our Asana Academy program is at the core of that strategy. As a program manager, you will drive strategy, innovation, and operational excellence to ensure that our Academy is best-in-class.  What you’ll achieve Drive a strategy for the Asana Academy program that delivers exceptional business value Develop and maintain an online curriculum in collaboration with our content strategists and subject matter experts Design and deliver self-paced digital learning experiences leveraging adult learning principles and empathy for customer needs Design, produce and maintain customer-facing training videos using Camtasia or another video editing software  Maintain and optimize our LMS (currently Skilljar) to deliver a best-in-class customer learning experience Build a globally renowned certification program that empowers users to showcase their proficiency with Asana and demonstrate work management skills Coordinate Academy program logistics, such as LMS administration, quality control, outreach, and data Analyze the effectiveness of our Academy and continuously improve our customers’ learning experience About you 3+ years of experience in instructional design and/or eLearning development Exceptionally strong and engaging content design skills Uncanny ability to break down complexity into simple, digestible parts Truly passionate about delivering a best-in-class customer experience Growth mindset with an eagerness to continuously improve Love for learning and teaching others Demonstrated ability to manage projects with various stakeholders independently from ideation through execution and evaluation Experience managing LMS vendor relationships with a focus on continually enhancing efficiencies and ensuring platform functionality aligns with program strategy Experience with video production and using tools like Camtasia Experience using a data-driven approach to evaluate success and drive results Embraces new challenges with confidence, curiosity, and an open mind Nice to Haves Experience optimizing an LMS (especially Skilljar) using advanced LMS features, integrations, and basic HTML Experience with eLearning tools like Articulate or Captivate Experience with graphic design, responsive design, gamification, simulations, animation/motion graphics  Experience working in a SaaS company Experience with educational services monetizing training About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 05, 2020
We are looking for passionate, Software Engineers from non-traditional backgrounds to be part of our AsanaUP apprenticeship program -- a paid opportunity to gain the knowledge, tools, and skills that will allow you to thrive in the technology industry. This six-month apprenticeship program provides a pathway to full-time software engineering roles at Asana for people with non-traditional technical backgrounds. At the end of the program, we consider our apprentices for full-time Engineering roles. AsanaUP engineers gain valuable industry experience building, testing, and implementing software projects, with an emphasis on mentorship and feedback. We strongly encourage all qualified candidates to apply. Asana is helping teams in 195 countries become significantly more productive with our leading work management platform. Our AsanaUP apprentices work directly to achieve our mission to enable the world’s teams to work together effortlessly. What you’ll achieve Work on real engineering projects, such as building product features, testing infrastructure, implementing subtle interaction behaviors, and designing data models.  Gradually learn software engineering best practices with hands-on training, mentorship, and other resources. Work closely with your mentor, manager, team lead, and other team members, receiving guidance through coaching, code reviews, and one on one meetings. Help maintain a codebase and a culture that are a joy to work in, where you and your teammates empower one another to become the best versions of yourselves. Learn how the business operates and makes decisions as part of Asana’s culture of transparency and distributed responsibility. About you You’ve attended a coding school or taught yourself to code (no four year Computer Science degree required). You are excited to learn through mentorship and independent research. You are passionate about creating a superlative user experience, down to those little details that matter. You appreciate productivity and helping teams collaborate more effectively and efficiently, including your own. You want to be a part of an inclusive culture where everyone brings their whole selves to work. You display kindness, maturity, and empathy for your end-users and colleagues. About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic status, disabilities, and veteran status, and we'd love to learn about what you can add to our team. We’re glad you’re interested in helping Asana grow. If you’d like to learn more about our team and what we’ve been working on, we recommend you check these out:   The Asana Engineering Guide to Mentorship  Designing a Culture that Fuels Business Results  
Asana London, UK
Feb 05, 2020
At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.   To support our rapidly growing EMEA customer base, we are looking for an Onboarding Customer Success Manager to serve as an empathetic customer advocate, problem solver, and Asana consultant. As an Asana CSM, you’ll support our growing EMEA customer base by conducting time-bound 1:1 engagements for customers to help them adopt Asana in the most critical stages of their lifecycle. You will leverage change management strategies, project management skills, and deep product knowledge to consult our customer base on how to best use Asana for their specific needs.   Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally and a consultative partner to the customers with whom your work. To the product team you will be a valuable liaison providing real time customer feedback. To the broader business team and all of Asana you will provide a unique customer-centric perspective.    What you’ll achieve   Deeply understand Asana the product as well as customers’ core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs Partner with customers to help them navigate change management and drive adoption of Asana as a new way of working within their business Facilitate interactive, engaging sessions with customers to help them to derive value from Asana and how to best leverage the tool to serve their needs Lead virtual and onsite engagements through the Professional Services program Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders   About you   5+ years experience in customer support, customer success, or account management Self-motivated, proactive team player. You bias for action and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication. Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work Solid communicator. You’re able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences. You effectively and proactively communicate with cross-functional teams across offices, as well as with all levels of stakeholders at customers, from individual contributors to executive stakeholders Fluency in written and spoken English, an additional European language would be advantageous   About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, Munich, Tokyo, London and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission.   Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana San Francisco, CA, USA
Feb 05, 2020
We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our API and integrations. Armed with this experience, you’ll be a liaison between the product team and our customers.      What you’ll achieve: Become a product expert in Asana and a savant of productivity Help customers with questions, feature requests, and bug reports, and educate them about the best practices for using Asana with a team Be a liaison between the product team and our customers You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow About You:   Ability to work weekends as part of a regular rotation Ability to work from 7AM to 4PM Natural troubleshooting skills and strong technical aptitude Strong, confident, and exacting writing Genuine passion for making customers feel happy and understood Tenacious work ethic and relentless attention to detail Deep sense of empathy for technology users Customer service experience Nice-to-haves: Proficiency with Asana, APIs, Terminal/iTerm, Desk.com, Github, Recurly, Zuora, or Zendesk Experience in technical support   About us: Asana is a leading work management platform for teams, on a mission to help humanity thrive by enabling all teams to work together effortlessly. More than 50,000 organizations and millions of users across 195 countries rely on Asana to focus on the work that matters, including Airbnb, Disney, KLM Air France, NASA, Uber and Vox Media. Our highly recognized culture spurs innovation and business results, and for the last two years, Asana has been named a Top 5 Best Place to Work by FORTUNE and one of Glassdoor's Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, and Vancouver, Asana is always looking for bright, collaborative individuals to be a part of our inclusive culture and help us achieve our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana Dublin, Ireland
Feb 05, 2020
At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.   To support our rapidly growing EMEA customer base, we are looking for an Onboarding Customer Success Manager to serve as an empathetic customer advocate, problem solver, and Asana consultant. As an Asana CSM, you’ll support our growing EMEA customer base by conducting time-bound 1:1 engagements for customers to help them adopt Asana in the most critical stages of their lifecycle. You will leverage change management strategies, project management skills, and deep product knowledge to consult our customer base on how to best use Asana for their specific needs.   Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally and a consultative partner to the customers with whom your work. To the product team you will be a valuable liaison providing real time customer feedback. To the broader business team and all of Asana you will provide a unique customer-centric perspective.    What you’ll achieve   Deeply understand Asana the product as well as customers’ core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs Partner with customers to help them navigate change management and drive adoption of Asana as a new way of working within their business Facilitate interactive, engaging sessions with customers to help them to derive value from Asana and how to best leverage the tool to serve their needs Lead virtual and onsite engagements through the Professional Services program Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders   About you   2+ years experience in customer support, customer success, or account management Self-motivated, proactive team player. You bias for action and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication. Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work Solid communicator. You’re able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences. You effectively and proactively communicate with cross-functional teams across offices, as well as with all levels of stakeholders at customers, from individual contributors to executive stakeholders Fluency in written and spoken English, an additional European language would be advantageous   About us Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, Munich, Tokyo, London and Reykjavík, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission.   Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.
Asana Sydney NSW 2000, Australia
Feb 05, 2020
At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. To support our rapidly growing APAC customer base, we are looking for a Customer Success Manager to serve as an empathetic customer advocate, problem solver, and Asana consultant. As an Asana CSM, you’ll support our growing APAC customer base by conducting timebound 1:1 engagements for customers and by leading live trainings for the broader APAC customer base. You will leverage change management strategies, facilitation skills, and deep product knowledge to consult our APAC customer base on how to best use Asana for their specific needs. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally and a consultative partner to the customers with whom your work. To the product team you will be a valuable liaison providing real time customer feedback. To the broader business team and all of Asana you will provide a unique customer-centric perspective. To our APAC customers, you will be their trusted partner and Asana guru. What you’ll achieve Deeply understand Asana the product as well as customers’ core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs. Co-create a timebound adoption plan with customers to help them define the best way to run their complex processes in Asana, navigate change management, and ultimately feel confident leveraging Asana as a new way of working once their CS engagement is complete. Facilitate interactive, engaging sessions with customers to help them understand the fundamentals of Asana and how to best leverage the tool to serve their needs. Conduct 1:1 timebound consultations for larger customers and lead live trainings for broader APAC customer base, with ~ 70% of time spent on ANZ customers.  Conduct "Asana days" at Asana's Sydney office or other locations to lead interactive workshops, conduct office hours, and meet-and-greet with our growing APAC customer base.  Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact. Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders. About you 2+ years experience in customer support, customer success, or account management Self-motivated, proactive team player. You bias for action and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication. Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team. Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work. Solid communicator. You’re able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences. You effectively and proactively communicate with cross-functional teams across offices, as well as with all levels of stakeholders at customers, from individual contributors to executive stakeholders. Adaptable and relentlessly optimistic. You are flexible in supporting customers across different countries and timezones. You maintain enthusiasm and energy in a small global office.