Avant

  • Chicago, IL
Avant Chicago, IL
Dec 06, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Let’s get to business! Avant is looking for a new Senior Manager to join the team in Chicago. This position will play a critical role in rapidly, and prudently, growing Avant’s Card Originations business. The key goals are to grow Originations through multiple product offerings and new channel expansion while maintaining performance. The role requires working directly on several aspects of the businesses - marketing analysis, determining credit underwriting criteria at Originations, Fraud & Verification risk management, developing pricing strategies, etc. to minimize risk and improve profitability. The Sr. Manager will need to manage a team of 2-3 Analysts and play a broader role in Avant's Risk team. What you might own at Avant: Originations policy setting – product targeting, marketing selection, approve/decline, scorecard/risk modeling, line assignment, fraud & verifications decisions, pricing decisions (APR & Fees), marketing channel analysis, testing strategy for future growthProfitability assessment – Economic modeling, forecasting, originationsTeam management & engagement in People processes (recruiting, etc.) in Avant’s Risk team Why you are a fit for Avant:  5+ years of experience with Credit policy/pricingHands on experience with SQL/Python/SASAbility to gather data & conduct analysis independentlyAnalytic thinking to draw effective conclusions from data; judgement on when to rely on data vs. when not toStrategy setting ability; when given a high-level objective able to determine option set and recommend best option to pursueAbility to break down strategy into tactical tasks2+ years of experience managing associates. Ability to help new associates learn and grow on the jobWork well with people across teams and with different skillsInfluence management on desired outcomesCredit Card experience is a plus!
Avant Chicago, IL
Dec 05, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Avant is looking for a Marketing Operations Associate to join the team in Chicago. As a Marketing Operations Associate you will be responsible for assisting in the management of our marketing tech-stack, and implementing, owning and managing operational programs and campaigns in our automation platform. You will be working on projects to both improve our team/tool processes and launch new growth initiatives. In addition to project managing and strategizing around the initial roll-out , you’ll often also be responsible for continuing to drive the success of programs forward after launch, including ongoing activities, gathering feedback and making adjustments. We are looking for a high energy individual who has a strong work ethic and the ability to effectively communicate and collaborate with internal departments (including legal, compliance, product, and data) as well as external partners. This is a unique growth opportunity; the role will evolve as our tech stack develops and this individual will be a key voice in that process. What you do at Avant: Responsible for building marketing operations programs that engage customers and improve efficiencies for our marketing team.Complete implementation of new marketing automation platform; integrating with current tech stack and relevant data sources.Serve as marketing automation admin; discovering and implementing ongoing best practices for marketing automation.Help team self-serve by standardizing processes and leading regular training.Assist in executing strategic performance analysis, gap assessment, opportunity identification and change implementation for critical processes across the organization, to deliver a scalable and sustainable best in class operations environment for the business.Build relationships with key stakeholders across the business to define needs and deliver holistic solutions Why you a fit for Avant: Bachelor’s Degree and 2-5 years experience using marketing automation platforms (Marketo, Braze, Hubspot, or Salesforce, etc.).Background in marketing operations, and an ability to balance multiple competing priorities with cross functional teams.You’re data obsessed and love analyzing and solving problems at scale.2-3 years of SQL experience.An inquisitive, logical mindset with an attention to details- they matter!Ability to handle and execute on complex projects in a fast-paced environment with minimum supervision and successfully meet established deadlines.Background in the financial space is a plus.
Avant Chicago, IL
Dec 03, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Avant is seeking an associate to join the Operations Strategy team in Chicago. We are looking for an entrepreneurial, self-driven candidate who is excited by the thought of developing new capabilities with operations from the ground up, and then optimizing and refining them to achieve maximum benefit.  You should be comfortable jumping between data analytics, technology and daily operations.In your role as an Operations Strategy Associate, you will be responsible for developing and executing strategies and deploying new technologies and processes to ensure Avant achieves customer service/experience objectives, with a particular focus on driving new payment capabilities.  Additionally, core to the responsibility of each member of the Operations Strategy team is to continually challenge the status quo to ensure optimization of all processes that support the full customer life-cycle - your work will have a direct impact on the bottom line of the business. What you do at Avant: Manage initiatives that focus on new projects and process optimization; Initiatives will require end-to-end execution from initial assessment through recommendation and implementation.Identify opportunities for automation and system improvements.Coordinate with department leaders and business stakeholders to better understand objectives to ensure that operational processes align with product and business goals.Own and/or oversee the execution and ongoing management of strategic deliverables.Build and/or maintain operational dashboards and reporting suite to track, manage, and provide valuable insights on metrics and KPIs.Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviews.Other duties and responsibilities may be assigned as necessary. Why you are a fit for Avant: BA/BS in Business, Mathematics, Finance, Engineering, or related field.3+ years of experience with driving new projects, balancing business needs vs. technical constraints, and coordinating across cross-functional teams.Experience with process improvement, management consulting, and/or analytics required.Excellent verbal and written communication skills required to present findings and recommendations to senior management.Advanced proficiency in MS Excel, PowerPoint, Word and/or corresponding Google applications.Prior programming experience in Python and/or SQL preferred.Financial services experience preferred, particularly in the area of payment processing.
Avant Oak Ridge, TN
Dec 03, 2019
Job Description Let's get to business! We are looking for a Section Manager for our new Operations Center in the Greater Knoxville Area. As a Section Manager, you will motivate and coach a team of up to 20 specialists.  Section Managers work to ensure that their teams provide an exceptional experience to customers while meeting all key performance indicators.   Responsibilities: Provide daily direction to team members.Improve the efficiency and effectiveness of operations.Create and maintain an engaged and motivated workforce.Perform quality assurance activities.Conduct coaching, developmental sessions, performance reviews, and administer disciplinary action as needed.Own workforce management functions like staffing and scheduling for your team.Perform enhanced customer account maintenance.Assist with customer escalations.  Minimum Requirements: Bachelor’s degree+2 years of people management experience or equivalent military experience Preferred Requirements: Experience in championing and effectively leading teams through changeExperience within the financial industry and managing within an operations environmentAbility to meet established productivity, effectiveness, training, and quality goalsAbility to work a shift that includes one weekend day Benefits: Relaxed dress codeGenerous PTO packageBlueCross/BlueShield Medical & Dental InsuranceVSP Vision Insurance401k with a 4% matchAnd more!
Avant Oak Ridge, TN
Nov 28, 2019
Let’s get to business! Avant, a leader in digital consumer lending, is looking for an energetic Office Manager to join our contact center team in the Greater Knoxville Area. Avantees are self-starters, emotionally intelligent, data-driven, and dedicated to giving our Specialist teams and customers an outstanding experience!  As the Office Manager for Avant’s Contact Center in Oak Ridge, you will be responsible for much of the general administration required to make the Avantees in our building a success! You will support the daily facility, administrative, and engagement needs for our agent, leader, and other site functions. The ideal candidate will have excellent organizational and project management skills, be able to communicate effectively across a variety of cross-functional partners, and exhibit enthusiasm and positivity throughout the course of the day. What you’ll do Manage the front desk; you will be a direct reflection of Avant’s energy for all that enter our office doors including clients, new recruits, and Avant leadership!Respond to all internal and external general site inquiries while on site, over the phone, through email, or via instant messaging systemsOwn all facility vendor management, coordinating with Corporate budget owners and vendor oversight teamsManage the daily upkeep of the call center (i.e. coffee machine maintenance, breakroom and fridge maintenance, tracking and ordering of supplies)Maintain general knowledge of all aspects relating to the contact center facility, effectively and efficiently leveraging cross-functional resources to solve problems or address questions as they arise. This may include local IT, security personnel, floor leadership, HR/Recruiting, and the Site DirectorCreate the framework for and manage all employee engagement programming, supported by an agent committee. This may include managing the site shared calendar of events, coordinating with vendors to purchase t-shirts, decorations, and food, and in partnership with agents and leadership, design and plan Spirit Week events, celebrations for holidays, and recognition eventsComply with and accurately share knowledge of all Knoxville site policies and proceduresAct as an Avant ambassador both within the walls of our Contact Center and in the broader communitySupport a healthy and dynamic culture, exhibiting optimism, empathy, professionalism, and respect Why you’re a fit You are positive, lead by example, curious, proactive and always eager to move the ball forward!3+ years experience in administrative, services, or operations rolesHighly organized with demonstrated time management skillsStrong communication skills, both verbal and writtenAbility to wield multiple productivity tools, including Google applicationsExperience managing budgets or financial dataStrong analytical skills to monitor and improve department KPIs, with a strong understanding of how business processes ultimately impact measurementsBachelor’s degree preferredVendor relationship experience preferred What we offer A brand new, Avant-dedicated site, with an eye on modern designCasual dress codeEmployee engagement activities, including a softball league, performance contests, theme days, and more!
Avant Chicago, IL
Nov 28, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. JOB DESCRIPTION As a Coordinator on the Credit Bureau Operations team, you will be responsible for reviewing customer accounts and determining the validity of a wide variety of consumer credit reporting disputes and inquiries. In this role, you must maintain a high degree of knowledge of consumer lending rules and regulations and be particularly well versed with the FCRA (Fair Credit Reporting Act). You will work with management to identify and resolve any issues found during QA processes or consumer disputes. What you do at Avant: Investigate and respond to Automated Credit Dispute Verifications (ACDVs) submitted by Avant customers through the e-OSCAR platformEnter detailed dispute resolution results in the Credit Reporting logging systemRespond to all assigned ACDVs by the assigned due date - no exceptionsRespond to phone and email credit reporting complaints within 14 days of receiptAnswer general credit reporting related customer inquiries by emailIdentify and escalate recurring issuesAssist management in tracking, investigating, and responding to customer disputesStay abreast of all federal and state regulatory changes related to consumer lendingTake on additional projects and duties as needed Why you are a fit for Avant: BA/BS from an accredited universityExceptional attention to detail, thoroughness, and organizational skillsSelf-confidence, critical thinking, good judgment, and the ability to make sound decisionsMust be able to interact effectively with other departments and team membersAbility to execute on projects and meet established deadlines in a fast paced environment with minimum supervisionStrong verbal and written communication skillsFamiliarity with Avant systems, primarily the Avant CRM (Portal)Strong experience with MS Office, MS Excel in particular, and Google applicationsIntermediate SQL skills required for some tasks; training can be providedKnowledge of the e-OSCAR system
Avant Chicago, IL
Nov 22, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. As the Credit Bureau Dispute Processing Manager / Lead, you will be responsible for the day to day aspects of Credit Reporting, including managing the credit reporting team. In this role you are responsible for compliance with the Fair Credit Reporting Act (FCRA), the Fair and Accurate Credit Transactions Act (FACTA), the Fair Credit Billing Act (FCBA) and other regulatory guidance. You will also be responsible for identifying, escalating, and resolving areas of risk related to credit bureau reporting. You will work regularly with operations strategy, compliance, and on occasion our legal department or outside counsel to ensure reporting is fair and accurate for customers at all points in their life cycle. What you do at Avant: Manage the day to day aspects of the Credit Reporting Team (Dispute Processing).Track and manage the performance of the Credit Reporting Team by holding regular meetings and conducting performance reviews.Ability to set goals and evaluate employee performance against those goals.Ability to deliver constructive feedback.Compliance with all applicable regulations, industry standards, and internal policies (FCRA, FACTA, FCBA, CDIA, CRRG, Dodd-Frank Act/UDAAP).Respond to all indirect and direct disputes on-time and accurately.Identify areas of risk, conduct root cause analysis, work with appropriate teams for remediation.Optimization of dispute handling process; efficient structuring of work streams and queues.Participate and respond to regulatory examinations, audits, and due diligence inquiries.Direct and/or generate actionable regular reporting on productivity, trends, or learning.Take on additional projects and duties as needed. Why you are a fit for Avant: BA/BS from reputable university.3 years in credit bureau reporting.2 years management experience.Knowledgeable of all applicable regulations including but not limited to FCRA, CRRG, CDIA Functional knowledge of the e-OSCAR system.Excellent ability to analyze and interpret data as well as state and federal regulations.Self-confidence, good judgment and the ability to make sound decisions.Ability to learn and adapt quickly based on evolving expectations and process updates.Must be able to interface effectively with other departments and team members.Ability to handle and execute on complex projects in a fast paced environment with minimum supervision and successfully meet established deadlines.Strong verbal and written communication skills.Exceptional attention to detail and organizational skills.Performance management for credit bureau reportingSignificant experience in credit bureau reporting on installment loan and revolving credit (credit card) portfolios.Experience in the near-prime credit sector.Excellent ability to analyze and interpret data.Create new process and procedure to improve credit bureau reporting for all products and partners.Intermediate SQL skills for some tasks
Avant Chicago, IL
Nov 22, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Let’s get to business! Avant is looking for a new Senior Analyst to join the team in Chicago. This position plays a critical role in Avant’s Business Analytics – Loan & Credit Card. Credit Cards are Avant’s newest product and this role would be joining the Card team at the ground floor as Avant works to rapidly grow its portfolio.  The role will be engaged in Fraud analysis across products and to build strategies to effectively cross-sell customers across the different product portfolio. The role requires working directly on several aspects of the Card & Loan businesses - marketing analysis, determining credit underwriting criteria at Originations and later in the customer’s life-cycle , developing pricing strategies, etc. to minimize risk and improve profitability. What you might own at Avant: Develop and implement fraud rules using analytical methods like segmentation, predictive models, hypothesis testing, etc.Explore new data to optimize Fraud strategies.Develop and implement underwriting rules using analytical methods like segmentation, predictive models, hypothesis testing, etc.Use visualization tools to build dashboards and monitor key performance indicators.Use data to understand new ways of finding impactful insights from limited data sets and develop recommendations.Initiate and executing pricing and line assignment tests to validate hypotheses on usage and price sensitivity.Collaborate with cross-functional business partners on new initiatives, project requests, prioritization and delivery.Communicate strategies/proposals/solutions to key stakeholders Why you are a fit for Avant: Bachelor's Degree in Technology, Statistics, Business Analytics, related field, or its equivalent (Masters is a plus)1+ years analytical experience in the consumer finance industry.1+ years of experience leveraging data tools such as SQL, R, Python.2-3 years of experience conducting underwriting and pricing related analytics in a lending/banking organization.Knowledge of credit scorecard model development.Ability to translate analysis results into clearly defined and implementable strategies/rules.Strong quantitative and problem-solving skills with key attention to detail.High level of inquisitiveness, initiative and critical thinking.Proven ability to effectively communicate with all levels of staff and management
Avant Chicago, IL
Nov 15, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. What you do at Avant: Work with other engineers and technical product managers to write, test, and deploy your code safely and automatically to production.We deploy multiple times a dayWe work mostly in Ruby and JavaScript (Typescript, React, and Graph QL) along with some Python, R, and Elixir but many employees come from other areas.We want strong programmers and our interview process is unbiased and language agnosticBe a part of a strong culture of ownership, pragmatism, and testingContribute to tooling as well as our technology architecture and directionWe have a culture that treats engineers as both teachers and students, and encourage this by presenting weekly Lunch and Learns, hosting hackathons, and attending conferences Why you are a fit for Avant: You’re a pragmatic generalist programmer who will not only help execute, but also will provide a strong voice for technological direction of systems at AvantYou are excited about refactoring and system design as we migrate to a service-based architecture and prepare for scaling and increasing data flowYou’re entrepreneurial, self-driven, and takes pride in improving our customers’ experiencesYou have strong knowledge of computer science fundamentals and coding/testing best practicesYou thrive in a collaborative environment involving different stakeholders and subject matter experts and enjoys working with a diverse group of people with different expertiseYou like communicating directly with business units from all over the company to ensure you understand and can best handle the pain points and the wide range of stakeholders needs
Avant Chicago, IL
Nov 14, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. We are looking for a highly effective and innovative professional to lead Servicing Strategy for our flagship installment loan business. This role will serve as the primary liaison between  the Product team and Servicing organization. Responsibilities range from using customer insight driven strategies to drive adoption and usage of Avant platforms including – website, mobile application, and electronic payments - to defining the policies and procedures for how we service our loan customers . What you do at Avant: You will be part of a smart, talented team responsible for transforming the customer servicing experiences.You will play a pivotal role in driving customer retention, improving customer self-service capabilities and expanding the depth and breadth of customer relationship / engagement.You will regularly integrate and influence multiple groups in developing strategic capabilities and executing sustainable customer experiences.You will educate and gain buy-in from key stakeholders to ensure our technology and processes deliver desired business results and exceptional customer service.You will own high impact transformation initiatives and change management contributing to improved customer sentiment and NPS scores.You will drive efficient, scalable business processes, optimizing the use of technology, maintain an effective control environment, and measuring performance. What you might own at Avant Policies and procedures related to installment loan servicing.Cross functional projects to develop new servicing capabilities or remediate known issues on the servicing platform.Analyze Servicing policies and recommend procedural changes based on potential risk or gaps.Oversee the design and development of servicing reporting infrastructure and monthly reports.Monitor servicing program results along with recommendations and path for improvement. Why you are a fit for Avant: Bachelor’s Degree 3-5  years experience in loan servicing with experience in loan servicing areas (customer service, default/foreclosure, escrow, payment processing/payoff, investor reporting).A customer-first mindset and understanding of customer behavior.Strategic thinker who is equally comfortable with rolling up sleeves to execute programs.Strong financial acumen and understanding of portfolio dynamics and drivers.Focused on leveraging technology to improve efficiency and deliver an exceptional customer experience.Strong attention to detail.Ability to interface with multiple users across the organization and completing requests accurately and timely.Basic understanding of SQL, advanced knowledge is a plus!
Avant Oak Ridge, TN
Nov 14, 2019
Job Description Let's get to business! We are looking for Payments Representatives for our new Operations Center in the Greater Knoxville Area. Want to help make a difference by helping under served consumers find fair and fast installment loans? Apply today! What you’ll do Assist customers, through different communication channels (phone or emails), who have fallen behind on their payments and help get them currentListen and analyze the situation in order to provide the best payment solutionProcess payments, set up payment plans, and negotiate account settlements Why you’re a fit You like to get stuff done the right way, the 1st timeYou are passionate about helping peopleYou adapt to change and are committed to learning and growing You are proactive and take pride in delivering a best in class experienceYou believe in fostering supportive and positive work relationshipsYou have customer service experience (one year of work exp. preferred)You have strong negotiating skills (sales or collections experience preferred) What we offer An incentive plan that allows you to make more $ on top of your base pay (based on performance)Fun work environment…we have waffle days, pie days, and so much more!Fully stocked marketplace in our break room and food trucks on siteRelaxed dress codeGenerous vacation and paid sick leave packagePaid Parental LeaveBlueCross/BlueShield Medical & Dental InsuranceVSP Vision Insurance401k with a 4% matchAnd more!
Avant Chicago, IL
Nov 14, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Job Description Avant is looking for a Data Management QA analyst to join the team in Chicago. As we improve and refactor our big data infrastructure, we need to ensure that the data used for internal and external reporting remains consistent. You will work with members of the Data Management and Data Services teams to build tooling for large-scale data validation, then leverage this tooling to validate the completeness, timeliness, and accuracy of raw and transformed data sets.  What you do at Avant Developing and implementing tooling to assess the validity of data sets.Validating large-scale data migrations in our Hadoop ecosystem. Writing SQL and Python code to analyze trillions of data points across thousands of tables.Performing exploratory analysis in Jupyter and Looker to support ETL development and QA. Why you are a fit for Avant Bachelor’s degree in an analytical field (e.g. mathematics, statistics, finance, computer science, engineering, etc.)1+ years’ experience in data analysis, preferably working with large data sets1+ years’ experience with SQLExcellent written and oral communication skillsMust be a self-starter and able to work independently as well as in a team environmentDetail oriented with strong organizational skillsExperience working with a Business Intelligence tool is a plus.Experience working with Python and in a Hadoop environment is a plus.
Avant Chicago, IL
Nov 13, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. What you do at Avant: Must be available to work a flexible schedule, ability to work overtime is a must for this role.Hardware and software installations and troubleshootingDay to day help desk supportDocument support and operations policies and proceduresAsset tagging and management of inventoryRe-imaging of laptops and desktops and software deploymentComputer deployment and setup of desks for new and existing employeesExecute projects to improve systems and operationOther IT tasks as directed by Manager Why you are a fit for Avant: 1+ years of hands on technical support experience is a plusBasic network knowledgeAbility to work without direct supervisionAbility to lift and carry up to 50 lbsAbility to handle on-call work on a rotating basisExtensive knowledge of troubleshootingExperience desktop imaging and auto deploymentsKnowledge of IT inventorying methods and organizationHands on experience of windows Administration and ManagementExperience Google apps administration is a plus
Avant Chicago, IL
Nov 13, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Avant is building an infrastructure platform and set of tools that enable creating, managing and delivering computing resources to the entire organization. We believe in measuring all aspects of our applications and infrastructure. We also believe these systems should be reliable and easy to use. All our infrastructure is in code and we believe in creating or using systems to enable autonomy and self-service for our teams. We value constant self-improvement, honest feedback, clear communication and empathy for the users of our services. What you do at Avant: Create infrastructure that enables rapid iteration across engineering teamsPrepare applications to work on Docker, Kubernetes, and other hosted systemsManage cloud resourcesEnsure application health and resiliency Ensure operational excellence of autonomous software systemsEducate and evangelize software systems knowledge across engineering teams Why you are a fit for Avant: 2+ years of relevant professional experienceExperience with infrastructure as code. Terraform, Packer and Ansible are our tools of choiceDeep understanding of Linux operating systems and containerization. We use Docker and KubernetesExtended knowledge of cloud infrastructure. We run on AWS.Experience supporting production web applicationsKnowledgeable with N-Tier cluster technologies (nginx, haproxy, memcache, redis.)Knowledge of development tool creation and application architecture design.Solid knowledge of networking resources - VPN, DNS, TLS/SSLProgramming experience is a plus
Avant Oak Ridge, TN
Nov 13, 2019
Let's get to business! We are looking for a Representative for our new Operations Center in the Greater Knoxville Area. As a Representative your primary responsibility is to take care of our customers and / or our prospective customers by handling their inquiries.  What you'll do Help answer questions specific to customer needs via phone (inbound/outbound) or emailsListen, analyze, and provide solutions to complex problemsIdentify fraudulent documentsVerify information and process applications Why you are a fit You like to  get stuff done  the right way, the 1st timeYou  adapt  to change and are  committed  to  learning  and  growing You are  proactive  and take  pride  in delivering a  best  in class experienceYou believe in fostering  supportive  and  positive  work relationshipsYou have  customer service experience  (one year of work exp. preferred) What we offer Fun work environment…we have waffle days, pie days, and so much more!Fully stocked marketplace in our breakroom and food trucks on siteRelaxed dress codeGenerous vacation and paid sick leave packagePaid Parental LeaveBlueCross/BlueShield Medical & Dental InsuranceVSP Vision Insurance401k with a 4% matchAnd more!
Avant Chicago, IL
Nov 13, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Job Description Avant is looking for a Data Management Associate to join the team in Chicago. As a Data Management Associate, you will be responsible for modeling and managing data sets produced from our applications and ETL processes, acting as the product owner for our most important data. We are looking for someone with strong technical, analytical, and organizational capabilities who is just as comfortable exploring data sets in SQL and Python as they are interacting with business leaders to define key metrics. A successful Data Management Associate will develop a thorough understanding of our numerous data sources and work with senior business stakeholders to publish trusted, governed data sets that can be utilized in Avant's most important reporting and analysis. What you do at Avant: Modeling new data sets that can be incorporated into the data warehouse.Performing exploratory analysis in Jupyter and Looker to support ETL development and QA.Overseeing the data governance and change management process for key metrics.Working with our Product Development team to ensure that new data elements are managed and published properly.Collaborating with our Data Services and Business Intelligence teams to ensure that all Avant teams have the information necessary to make data-driven decisions. Why you are a fit for Avant: Bachelor’s degree in a field such as computer science, electrical engineering or equivalent work3+ years’ experience in data management or analysis1+ years’ experience with SQLExperience working with large data setsExperience working with a Business Intelligence toolExcellent written and oral communication skillsMust be a self-starter and able to work independently as well as in a team environmentDetail oriented with strong organizational skillsExperience working with PythonExperience working with PostgresExperience working in a Hadoop EnvironmentExperience reading Ruby
Avant Oak Ridge, TN
Nov 13, 2019
Avant's growing and we are looking to hire part-time representatives for weekend and evening hours. We are revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. We help underserved consumers find fair and fast installment loans and credit cards to improve their financial lives. *4-week training program will require a full-time commitment. After training, the part-time schedule will take effect.* What you’ll do You will provide support to our customers through the pre-approval and post-approval stagesHelp answer questions specific to customer needs via phone (inbound/outbound), emails, and/or instant messagesListen, analyze, and provide solutions to complex problemsIdentify fraudulent documentsVerify information and process applications Why you are a fit You like to  get stuff done  the right way, the 1st timeYou  adapt  to change and are  committed  to  learning  and  growing You are  proactive  and take  pride  in delivering a  best  in class experienceYou believe in fostering  supportive  and  positive  work relationshipsYou have  customer service experience (one year of work exp. preferred) What we offer Fun work environment…we have waffle days, pie days, and so much more!Fully stocked marketplace in our break room and food trucks on siteRelaxed dress codeGenerous vacation and paid sick leave packagePaid Parental LeaveBlueCross/BlueShield Medical & Dental InsuranceVSP Vision Insurance401k with a 4% matchAnd more!
Avant Chicago, IL
Nov 06, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Job Description Avant is looking for a member to join the Resolutions Department. The Resolutions Department is responsible for account remediations and analytical assessment of  issues escalated from Operations. The team is responsible for investigating, processing, and responding to a wide variety of customer inquiries and escalations received through multiple channels. In this role you must have a basic understanding of interest calculations and a moderate degree of knowledge of consumer lending rules and regulations including but not limited to Fair Lending, UDAAP, ECOA, FCRA, SCRA and Title11. SQL skills will be required for some tasks and investigations. What you do at Avant Tracking, investigating, and responding to customer inquiries and escalations in a timely fashion Working with management to identify and escalate system or process issues, trends, and suggest improvements Identifying areas for automation, business process improvement, and efficiency gains Creating/assisting in writing project specifications for developers that lead to efficiency gains and reductions in risk Conducting root cause and scope analysis on issues escalated from Operations Additional projects and duties as needed Why you are a fit for Avant Strong organizational skills and attention to detailExcellent written and verbal communication skills Advanced problem-solving and analytical skills Ability to absorb and apply technical skills, systems, processes, and methodology Ability to analyze and interpret data as well as state and federal regulations Strong experience with MS Office and Google applications Intermediate SQL skills BA/BS from an accredited university
Avant Chicago, IL
Nov 06, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. Job Description The Treasury Operations team is at the core of the company, and enables the execution of its strategic vision by ensuring that payments and cash management operate a world class level.  As a member of the Treasury Operations team, you will manage 5 Treasury Operations professionals responsible for the payments and cash management of the company. You will work closely with the Operations Strategy and Product teams to develop and execute on payments execution and strategic initiatives. You will manage the execution of ACH, card, and paper check payment processing, payment application and cash reconciliation for all products and Avant serviced Amount bank partners. You will develop and maintain relationships with the critical payment processing vendors and stay up to date with payment industry best practices. You will become an expert in data quality management and the end to end processes of the customer payments life cycle.  We are looking for someone with an interest in the financial sector, strong attention to detail, and comfort with managing multiple deadlines and projects at once. The person will manage a team of Treasury Operations professionals and spearhead improvements to our processes and practices. The person should be looking for a unique opportunity to join the rapidly-growing FinTech sector from the ground up in a fast-paced, dynamic start-up atmosphere. What you do at Avant: Manage daily reconciliation between bank activity and customer payments on the Avant platform. Management of daily bank files including, but not limited to, ACH debit files, customer refunds and loan originations. Oversee payment application of customer paper checks. Help develop Treasury Operations procedures and maintain thorough documentation. Partner with cross functional teams on payment related projects and initiatives. Manage a team of 5 Treasury Operations personnel.  Why you are a fit for Avant: 3+ years of Treasury/Finance operations or cash management experienceStrong Excel knowledge and technical aptitudeExperience on performing data analysis and reportingGreat communication skills, organized and detail-oriented, ability to multitask and be a team playerFlexible to changes and strive in a fast moving working cultureBachelor's degree in Finance, Accounting or BusinessExperience preferably in Fintech or on a Finance teamKnowledge of SQLExperience with reporting tools and analyticsPeople management experience
Avant Chicago, IL
Nov 06, 2019
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information. What you do at Avant: Responsible for direct oversight & further development of the Workforce Management Team & Workforce Management System.Develop and maintain documentation of WFM policies, processes, procedures and responsibilities.Work closely & collaborate with our Training, Recruiting, and Operations Strategy teams to gather relevant inputs for WFM forecasting.Provide oversight for the creation and maintenance of models to forecast resource needs across multiple products, partners, and locations.Work closely with business leaders to plan and manage staffing levels & capacity plans for near & long term business needs.Lead the development of KPI metrics used to manage effectiveness of WFM program.Create reporting for management to provide greater transparency into WFM efforts in intra-day management, real-time management & adherence.Identify and implement solutions to drive further optimizations that can be made to improve overall metrics. Why you are a fit for Avant: 5+ years of work experience with 3+ years of direct people management experience.BA/BS in business, economics, mathematics, engineering, or related field.Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects.Excellent analytical, problem-solving, and project management skills.Entrepreneurial, self-driven, and strong desire to develop new skill sets.Excellent interpersonal and communication skillsStrong knowledge of workforce management software; experience with Calabrio is a plus