Devoted

  • Waltham, MA
Devoted Central Florida, FL, USA
Dec 06, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Responsibilities will include: Prospecting and selling Medicare Advantage plans to Medicare recipients in the service areaSelf-generate sales prospects from various community engagement initiatives within the marketHelp spread awareness of the Devoted Health brand in the communityPartner with participating providers to grow their patient panels with new Devoted membersAdhere to all compliance rules and ethical standardsAchieve intended sales quotas Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in AmericaProven ability to engage in community-based marketingStellar communication skillsAbility to easily adapt to an agile work environmentTech savvy Team player who is customer-service orientedAbility to establish trust and credibility at all levels of the organization Desired skills and experience: Experience selling Medicare Advantage plans in this particular service areaBilingual is a plus but not requiredBachelor’s degree preferredActive and clean Florida Health Insurance licenseClean driving record
Devoted Waltham, MA
Dec 06, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare and technology leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our board members have decades of experience in health policy, clinical services, and technology. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. A bit about this role: Our Support Engineers dig into nearly every aspect of technical life at Devoted.You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers. A glimpse of your day: Provide friendly telephone, remote & on-site troubleshooting, training and technical support to end users.Researching mobile device management, then deploying it across the organization and training employees on how it impacts them.Troubleshooting a user’s access to a Google Doc, or figuring out why they can’t print it.Setting up and configuring Google Chromebooks & Macs, printers, peripherals & local network equipment.Manage the technical onboarding for new employees, improving the process as we add dozens of new hires in the coming months.Handling technical requests such as password resets, drive mapping and user accounts setup.Debugging video conference call quality across every level of the network.Making time to delight users by fixing simple tech problems, like walking someone through BlueTooth pairing their keyboard. Attributes to success: You are a great communicator, out loud and in writing. This might look like clear and concise messages in Slack or a two-page user guide. Talking with all types of people energizes you, whether it’s explaining how technical things work or helping someone discover a new G-Suite feature that makes their lives easier.You’re a skilled problem solver. You can figure out why someone’s multi-factor login isn’t working, or decide when a small office needs a network upgrade and make it happen.You work well in a busy environment, prioritizing so the right work gets done and following complex problems through to the end.You have some technical background to build on, which might include Linux command line experience, managing software for an office full of users, or basic computer programming. Your background could include: 1+ years’ experience as a network or systems administrator.Mid-tier or higher tech support or technical help desk role.A recent technical degree (EE, CS, MIS, including associates degrees) with experience in tech support or systems administration.You have a non-traditional career path that includes substantial experience with the skills above.
Devoted Waltham, MA
Dec 06, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. The Assistant Controller will be a key member of the Finance team and will be responsible for managing all accounting functions and for providing accurate and timely financials to key stakeholders.  This individual reports to the Controller and will be involved with all aspects leading up to and including the preparation of consolidated financials as well as driving improvements and new processes in our financial and operating processes. Responsibilities will include: Lead monthly, quarterly and year-end financial close processesValidate that GAAP and STAT statements are materially correctWork closely with the Accounting Manager to ensure accurate and timely financial operations inclusive of AP, AR, GL and PayrollResponsible for reviewing the monthly consolidation of all legal entities and proper reconciliation of elimination transactions and balancesAssist in managing the cash position of the organizationReview and ensure accuracy of recorded premium revenues and associated accrualsEnsure Finance workflows with outside vendors related to provider payments are accurate and timelyLead the management of the external reporting audit process, including the planning and coordination with auditorsLead the coordination of efforts with our tax advisors, inclusive of tax provisions for audited financial statements and other Corporate federal and state tax compliance requirements specific to each MarketWork closely with the Accounting Manager on ensuring compliance with financial and statutory reporting requirementsDrive improvements in our current financial and operating processesAssist Controller in implementing new financial and operating process as the business growsPerform payroll processing as a backup, if neededMaintain accounting policies and procedures and iterate as the business evolvesLead with the implementation of improvements to existing financial systems and other technology initiatives Oversight and training of new and existing staff, as needed Attributes to success: A demonstrable track record of success / delivery in a changing and complex start-up  environmentPositive, energetic, optimistic attitude, willing to proactively roll up your sleevesTeam player who is customer-service orientedStrong attention to detailExcellent documentation and organizational skillsAbility to adhere to policies and proceduresMust be analytical, hands on, and able to be a contributor on day oneAbility to independently manage multiple demands and meet deadlinesAbility to identify actions necessary to complete tasks and obtain resultsMaintain high ethical standards at all times, to include maintaining the confidentiality of financial and other sensitive information consistent with moral, professional and regulatory requirements Desired skills and experience: Highly motivated, detail-oriented individual with a minimum of 15+ years of progressive experience in accounting roles of increasing responsibility with 8+ years supervisoryA Bachelor’s Degree in accounting or financeExperience with healthcare and insurance industries a must Experience with NetSuite or equivalent ERPExperience with ADP Workforce Now a plusIntermediate proficiency with excel (v-lookup, pivot tables, etc)Excellent written and verbal communication skills
Devoted New Gloucester, ME
Dec 06, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. As a Clinical Guide, you'll have the opportunity to make a difference in the lives of our members.You'll be responsible for providing member support through assessment, care andconservation. You'll serve as an advocate for our members, coordinating care and ensuring theyhave the necessary resources and support to achieve their health goals (recovering from anillness, improving quality of life, overall well-being, etc.) Our Clinical Guide is committed tointegrity and excellence and empowering members to confidently navigate the healthcaresystem and live healthier lives. Our ideal Clinical Guide is caring, compassionate andsolutions-oriented, and is enthusiastic about providing an outstanding experience for DevotedHealth’s members. Responsibilities will include: Engage with members and understand their needs, using technology and data to better understand the member and any unspoken needsConduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psycho-social factors, and member values and preferencesCollaborate with our PCP partnersDevelop care plans in partnership with members and their caregivers - problems, goals, interventions - continuously evaluating the member’s progressApply knowledge to suggest safe exercise routines, dietary plans, meditation or stress reduction techniquesWork closely with Local Service Guides to identify community-based organizations to support the member in meeting their goalsCollaborate with members, providers, and caregivers to ensure a positive outcomeExplain complicated medical terms in plain languageEducate members on appropriate care and settings based upon their healthcare needsSupport members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decisionsPrepare members for their inpatient and outpatient treatments and coordinate post-treatment careSupport and coach members to improve management of their chronic conditions, including medication adherence and compliance Attributes to success: A desire to make a change in the health care experience: you love to serve and make a differenceProven success in building relationshipsThe ability to adjust your tone and approach to different peopleThe ability to articulate and break down complex informationAdaptability and comfort in a dynamic, startup environmentTransparency in your work - what’s going well and what’s not Desired skills and experience: Ability to work in a startup, fast paced environmentA unrestricted RN licenseA minimum of 4 years of RN experienceThe ability to comfortably multi- task: you’ll be listening, talking and typing all at the same timeTeam player mentality with a can-do attitude
Devoted Waltham, MA
Dec 05, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role:  For many future Devoted Health members, their first encounter with us will be with our Telesales team. The relationship will begin on the phone. The Telesales Agent will be critical in representing Devoted and showing what we stand for. The Agent will primarily help set appointments with Devoted Health Career Agents working on the ground in our launch markets and close sales directly with Medicare beneficiaries who prefer enrolling over the phone. The agent will be critical in evaluating the healthcare needs of potential members, answering questions about the products, and helping match consumers to the ideal plan that meets  the prospect’s needs. Responsibilities will include: Display a friendly and positive attitude, great patience and empathy to build instant rapport with prospective members in order to gain confidence Ask questions and actively listen to assess a prospect’s needs and offer appropriate solutions to convert callers to customers when it’s the best decision for the individualSupport inbound call campaigns from prospective members, and provide the type of support or information required by the prospectMake some outbound calls to prospects that have indicated interest in a follow-up and have provided consent to contact (no cold calls)Provide general information and answer questions regarding Devoted’s products and value proposition to prospective members over the phoneAssist the potential member to complete the enrollment application with accurate information that are consistent with medicare requirements and enrollment guidelinesMeet and consistently exceed sales and activity goals Providing ongoing feedback on processes and workflows to improve Devoted’s Sales Organization and the experience of our prospective membersBe willing to spend seconds or hours on a single call in order to help meet any and all of the needs of our prospective members Attributes to success: A passion for building strong relationships on the phoneA commitment to help continuously and constructively develop a team of direct reportsA deep team-orientation across the organizationAn analytical mindset to see and create opportunities for improvement Desired skills and experience: Valid/current state health insurance license (or ability to acquire prior to start date)At least 1 year of experience in telesales/teleservice and/or Medicare salesMedicare product experienceExperience using and training CRM and marketing automation applications (Salesforce.com, Unica)Dedication to high quality customer and client service delivery and integrity through proven client and customer relationshipsAbility to establish and maintain effective working relationships with all levels of internal and external employees, managers, clients and customersBilingual for English and Spanish (professional and fluent levels in both) preferred but not required
Devoted Waltham, MA
Dec 05, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of health care, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. A bit more about this role: Technology does amazing things in our daily lives, yet often is a source of pain and confusion within health care.  We want to empower Devoted to deliver a world-class member experience with simple, flexible technical systems.  If we need to delve into the murky underbelly of health care IT to do that, we’re up for the challenge.   Our north star is not a specific technology, but rather the goal of continually increasing the leverage of every member of the team. We’re currently building with Go, PostgreSQL, gRPC, GraphQL, React, TypeScript, Terraform, and AWS, and we think it’s a pretty awesome stack. We want engineer-owners with the judgment to simultaneously solve for short and long-term business value.  We’re looking for folks who have worked in complex domains and systems, and come through it with some wisdom but most importantly humility.  We want people who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves. Whether you have a health care background or not, we are excited to learn from and share knowledge with you.  Our engineering leadership team includes seasoned alumni of health care and technology organizations spanning the public and private sector.  Our co-founders deeply understand and care about good technology:  Todd Park co-founded Athenahealth, a multi-billion-dollar health care technology company, and served as CTO of the U.S.; Ed Park was Athenahealth's founding engineer and served as its CTO, COO, and President of Services. Responsibilities will include: Building product features across a range of technologies Working with subject matter experts to understand and design solutions to improve our members livesWorking with other members of the technology team to improve our technology platform Attributes to Success: Experience coupled with a willingness to learn new thingsComfort with uncertainty and a desire to be close to business problemsDesire to contribute individually, with the ability both to self-direct work and to collaborate with others on the technology teamUnderstanding of many technologies down to first principles, and a desire to add more to the list Desired Skills & Experience 5+ years working as an individual technical contributor Experience with our specific stack components a bonus but not required
Devoted Waltham, MA
Dec 05, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. This is a business operations role validating the accuracy of manually and automatically processed claims. This is not a technical/Systems QA role.  At Devoted, we know that one of the most important ways we will build trust is by ensuring we can pay claims accurately and on time, while providing the strategic flexibility to change payment models. Devoted is committed to building a team of people, effective processes and proprietary technology that delivers industry leading claims payment, accuracy and provider satisfaction.  The QA Analyst role is part of the Claims Operations team at Devoted and is responsible for validating claim adjudications as well as contract and benefit configurations relative to claims. Devoted Health has built their core technology platform from the ground up and the Claims QA Analyst will be an important asset to improve efficiencies and operations. The successful candidate will be a QA claims Responsibilities will include: Execute audits of claims processed via automation, internal claims examiners, off-shore claim examiners and delegated entities.  Perform an appropriate number of audits on a timely basis,Be a thought partner in the development of the quality assurance vision, metrics, and operationsIdentify and implement creative process improvement to our audit program (must be excited to roll up your sleeves and make things better!)Perform concurrent, retrospective and preventive review of claims processedHandle responses/appeals to audit findingsDevelop expertise in all areas of Devoted Health’s claims operationUnderstand and adhere to complex regulations and developing policies and proceduresWork ad hoc projects for claims and audit operations as neededAssist in the review and maintenance of auditing guidelines, including the audit tracking database and make recommendations to increase the accuracy of claims processedLog, track, and report all audit and productivity results and provide information as needed.Recommend areas in need of additional training and/or close oversight based on trending and analysis of audit results.Handle urgent and/or sensitive issuesMaintain working knowledge of policies and procedures for standard work processes in the Claims Department.Process claims on an occasional basis to maintain skills and support the team Perform other duties as assigned Attributes to success: A true operator who will roll up your sleeves and do whatever it takes to get the job doneYou have a bias towards action and execution, and a track record to support your ability to get things doneClear head for process and proceduresYou are passionate about process improvement and efficiency, and have an ability to predict and prevent roadblocksYou have the stamina and mindset for tackling challenging problemsExperience working with complex data and implementing systems and workflowsA creative thinker with a can-do attitude Strong communicator who can work with cross-functional stakeholders and drive alignment Desired skills and experience: 3+ years in health plan claims operations (Medicare preferred) Healthcare experience at a payer working in claims and/or audit operations Coding certification(s) a plusTrack record of successfully developing and implementing systems, processes and setting and achieving targetsAbility to multitask Good time management skillsAbility to succeed in a fast pace environmentAbility to work with data sets/reports in regards to downloading and manipulating dataProficiency in Excel and/or Google sheetsProficiency in Word or Google docs Ability to efficiently communicate and have a good disposition with others regarding findings and process improvements
Devoted Orlando, FL
Dec 04, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. This is a key in our organization.  The role will be responsible for network development and management along with servicing for an assigned geographic area. The ideal candidate will possess 5+ years experience in recruiting and managing provider networks along with negotiating, reviewing and amending contracts. This experience will include thorough knowledge of contracting with  physicians and physician groups using various payment methodologies including value based / risk. Ideally, the candidate will possess a very high level of business acumen and be able to exhibit it both internally and externally to a wide variety of audiences. Innovation, independence and confidence are key competencies that need to be exhibited. Responsibilities will include: Development, maintenance and management of an adequate provider network in assigned geographical areaMaintaining relationships and all provider relations activities in assigned geographical areaNegotiating and renegotiating contracts with physicians and provider groups as assignedMonitoring of various reports to insure all necessary compliance requirements are met and maintained Reporting to leadership current status, risks, and potential opportunities in area of responsibility on a regular basis Support of overall Network Team as required to achieve success for Devoted Health Attributes to success: Ability to make quick, independent decisionsMutually beneficial negotiation skills Attention to detail Ability to analyze financial reports and identify trends/variances“Big Picture” thinking...Understanding impacts of decisions on network as a wholeExtremely effective oral/written communication skills  Desired skills and experience: 5+ years negotiating provider contracts including physician / provider group contracts with multiple payment methodologies including value based/riskProvider servicing experience Solid ability to navigate either Google or MS Suite of products High School Diploma or equivalent minimumCandidate must live in the Central FL area
Devoted Waltham, MA
Dec 04, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. As our Pharmacy Guide, you will have the opportunity to be the pharmacy technician you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the care journey of our members. You will be working closely with our Clinical Guide team ensuring that members are getting the medication they need and helping us to control medical costs. You will also be an integral part of the clinical pharmacy team, supporting the team with outreach programs and helping our members to remain adherent to their medications. Responsibilities will include: Triaging requests for medical utilization management in the organization determinations and appeals processReviewing medical records to determine if member’s meet criteria for medical treatmentsEnsuring required notifications are sent out to the member and provider when requests are completedServing as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharingMaintaining documents and grids to track clinical pharmacy interventions and oversight responsibilitiesParticipating in ad-hoc clinical outreach programs that ensure continuity of care and improve the member experienceEngaging with providers to coordinate prescription refills and renewals Engaging with pharmacies to coordinate prescription fulfillmentHelping identify members who may be at-risk for medication non-adherence Identifying and acting to address specific drivers of medication non-adherenceScheduling member appointments with our clinical pharmacist or clinical guides for medication adherence issues, medication reconciliation, and case or disease management Attributes to success: Customer service is built into the very fibers of your beingExperience working as part of a multidisciplinary care teamYou sweat the details and have an itch to keep things organizedComfort with multi-tasking and ambiguityYou’re a great team member with a can-do attitude; you’re self-reflective Desired skills and experience: Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this fieldExperience caring for Medicare patients.  A strong desire to continue to work closely with geriatric patient populationsExperience with Medicare Part B operations (e.g. DME, medical utilization management review)Experience working as part of a multidisciplinary care teamPreference given to candidates that can speak Spanish fluently
Devoted New Gloucester, ME
Dec 04, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role: As a Guide at Devoted Health you have the opportunity to make a difference every single day in the complex world of health care. You will be the main point of support for our members. You will be responsible to provide caring accurate guidance  in the complex world of health care. The type of care and guidance you would give to your own family member. You will learn deep knowledge about the benefits we’ll offer and be able to explain them to our members. You will work with a team that includes doctors and nurses (Clinical Guides) so that you can seamlessly help members with service and clinical questions. We’ll ask you to take the extra time to make sure our members know what’s available to them; at the same time you’ll learn what is important to them so you can help them even more. You will have a keen ear in listening for the opportunity to help them above and beyond the initial reason for their call. A Devoted Health Guides actively listens to members, sees opportunity in the unexpected, responds appropriately, and creates a caring atmosphere for our members.  Our ideal Guide is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for Devoted Health’s members. Responsibilities will include: Engaging with members, utilizing technology and data to better understand their needs Developing a solid understanding of our benefit offerings in order to investigate and resolve member questionsBreaking down complex health care information so it is clear to our membersSupporting members in finding a physician or specialist that's aligned with their values and preferencesDocumenting accurate information about member needs in our systemListening to members and identifying instances when higher levels of support through our clinical partners is neededAssisting members in optimizing their benefit usage Attributes to success: A strong desire to improve the health care experience: you love to serve and make a difference Proven success in building relationships and trustThe ability to adjust your tone and approach to different peopleThe ability to break down and articulate complex information in simple terms Comfort working in a dynamic startup environmentAdaptability; processes and workflows may change as we look to improve both the member experience and your experience as a GuideBeing able to balance building a relationship with our members and supporting the business Desired skills and experience: Health insurance experience (Medicare Advantage a plus)Bilingual in English and either Creole or Spanish Solid understanding of health care claims & benefitsYou have a minimum of 3 years of experience in a customer- serving atmosphereThe ability to comfortably multi- task: you’ll be listening, talking and typing all at the same timeYou’re a great team member with a can-do attitude; you’re self- reflective
Devoted New Gloucester, ME
Dec 03, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. As our Pharmacy Guide, you will have the opportunity to be the pharmacy technician you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the care journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain their medication. You will be an integral part of the clinical pharmacy team, empowering our members to meet their health goals and live healthier lives.  Responsibilities will include: Conduct assessments of medication adherence patterns, including factors contributing to non-adherenceProvide counseling about how to take medications correctlyProvide medication refill remindersDeliver education about financial assistance programs (Federal, state, and private) for medication out-of-pocket costsEngaging with providers to coordinate prescription refills and renewals Engaging with pharmacies to coordinate prescription fulfillmentHelping identify members who may be at-risk for medication non-adherence Identifying and acting to address specific drivers of medication non-adherenceServing as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharingScheduling member appointments with our clinical pharmacist or clinical guides for medication adherence issues, medication reconciliation, and case or disease managementMaintaining documents and grids to track clinical pharmacy interventions and oversight responsibilitiesParticipating in ad-hoc clinical outreach programs that ensure continuity of care and improve the member experience Attributes to success: Desire and ability to listen and engage with our members in a telephonic setting Customer service is built into the very fibers of your beingExperience working as part of a multidisciplinary care teamYou have a great sense of organization and prioritizationComfort with multi-tasking: you’ll be speaking with members and typing notes at the same timeYou’re a great team member with a can-do attitude; you’re self-reflective Desired skills and experience: Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this fieldExperience caring for Medicare patientsA strong desire to continue to work closely with aging patient populationsExperience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill programs)Fluent in Spanish (required)
Devoted Waltham, MA
Dec 03, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. As our Pharmacy Guide, you will have the opportunity to be the pharmacy technician you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the care journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain their medication. You will be an integral part of the clinical pharmacy team, empowering our members to meet their health goals and live healthier lives.  Responsibilities will include: Conduct assessments of medication adherence patterns, including factors contributing to non-adherenceProvide counseling about how to take medications correctlyProvide medication refill remindersDeliver education about financial assistance programs (Federal, state, and private) for medication out-of-pocket costsEngaging with providers to coordinate prescription refills and renewals Engaging with pharmacies to coordinate prescription fulfillmentHelping identify members who may be at-risk for medication non-adherence Identifying and acting to address specific drivers of medication non-adherenceServing as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharingScheduling member appointments with our clinical pharmacist or clinical guides for medication adherence issues, medication reconciliation, and case or disease managementMaintaining documents and grids to track clinical pharmacy interventions and oversight responsibilitiesParticipating in ad-hoc clinical outreach programs that ensure continuity of care and improve the member experience Attributes to success: Desire and ability to listen and engage with our members in a telephonic setting Customer service is built into the very fibers of your beingExperience working as part of a multidisciplinary care teamYou have a great sense of organization and prioritizationComfort with multi-tasking: you’ll be speaking with members and typing notes at the same timeYou’re a great team member with a can-do attitude; you’re self-reflective Desired skills and experience: Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this fieldExperience caring for Medicare patientsA strong desire to continue to work closely with aging patient populationsExperience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill programs)Fluent in Spanish (required)
Devoted Waltham, MA
Dec 03, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. The Senior Risk Adjustment Analyst supports Medicare Advantage risk adjustment operations by analyzing internal and external data to generate insights, improve operations and build ongoing reporting to monitor program performance and compliance. This role also supports program management activities around risk adjustment data management and submissions to CMS. This role requires some domestic travel to support network partnerships and new strategic implementations Responsibilities include: Analyze claims and supplemental data to identify reporting gaps and/or sources of incorrect and incomplete diagnostic dataAnalysis and forecasting of risk adjusted revenue PMPM by contract, plan and member cohortsPerform analysis and reporting activities relating to: risk score calculation, claims/encounters data submission, chart review programs and audits, and related performance metricsGenerate target population lists for retrospective and prospective programs.Calculate ROI analysis for various risk adjustment programsOversee updates to department policies and procedures in regards to risk adjustment data managementRemain current on CMS Risk Adjustment models and data collection requirements Desired Skills and Experience: Bachelor’s degree in a quantitative discipline such as finance, economics or mathematics 2+ years of experience in Healthcare Analytics2+ years working with Medicare Claims, MMR, MOR, MAO-002, MAO-004 and RAPs dataExperience with healthcare claims, enrollment and pharmacy data is preferredStrong command of SQL; experience with Snowflake database and Periscope dashboard software preferred Competencies and Attributes: Ability to independently gather, interpret and analyze data Ability to extract data from databases using SQLAbility to design and run intermediate to complex queries and reportsAbility to identify trends, problems, and opportunities for improvementIntermediate skills with spreadsheets and word processing applicationsExcellent written and verbal communication skillsAbility to work in a high paced environment independently and with cross functional groupsAbility to manage multiple tasks
Devoted Waltham, MA
Nov 27, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role: As a Guide at Devoted Health you have the opportunity to make a difference every single day in the complex world of health care. You will be the main point of support for our members. You will be responsible to provide caring accurate guidance  in the complex world of health care. The type of care and guidance you would give to your own family member. You will learn deep knowledge about the benefits we’ll offer and be able to explain them to our members. You will work with a team that includes doctors and nurses (Clinical Guides) so that you can seamlessly help members with service and clinical questions. We’ll ask you to take the extra time to make sure our members know what’s available to them; at the same time you’ll learn what is important to them so you can help them even more. You will have a keen ear in listening for the opportunity to help them above and beyond the initial reason for their call. A Devoted Health Guides actively listens to members, sees opportunity in the unexpected, responds appropriately, and creates a caring atmosphere for our members.  Our ideal Guide is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for Devoted Health’s members. Responsibilities will include: Engaging with members, utilizing technology and data to better understand their needs Developing a solid understanding of our benefit offerings in order to investigate and resolve member questionsBreaking down complex health care information so it is clear to our membersSupporting members in finding a physician or specialist that's aligned with their values and preferencesDocumenting accurate information about member needs in our systemListening to members and identifying instances when higher levels of support through our clinical partners is neededAssisting members in optimizing their benefit usage Attributes to success: A strong desire to improve the health care experience: you love to serve and make a difference Proven success in building relationships and trustThe ability to adjust your tone and approach to different peopleThe ability to break down and articulate complex information in simple terms Comfort working in a dynamic startup environmentAdaptability; processes and workflows may change as we look to improve both the member experience and your experience as a GuideBeing able to balance building a relationship with our members and supporting the business Desired skills and experience: Health insurance experience (Medicare Advantage a plus)Bilingual in English and either Creole or Spanish Solid understanding of health care claims & benefitsYou have a minimum of 3 years of experience in a customer- serving atmosphereThe ability to comfortably multi- task: you’ll be listening, talking and typing all at the same timeYou’re a great team member with a can-do attitude; you’re self- reflective
Devoted Waltham, MA
Nov 26, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Under the direction of the Director of Risk Adjustment, the Manager of Risk Adjustment Operations is responsible for implementing strategic plans and managing day-to-day health plan risk adjustment operations.  This role works with clinical, product and technical teams to ensure complete and accurate reporting of risk adjustment data in accordance with CMS Risk Adjustment guidance.   This role also supports Devoted’s provider network strategies and works with market leaders to ensure the success of strategic partnerships with primary care groups.   The Manager of Risk Adjustment will also assist with the administrative and project management aspects of delivering provider education, guidance and training's related to complete and accurate diagnostic documentation and coding.  This role requires some domestic travel to support network partnerships and new strategic implementations Responsibilities include: Oversee and manage the schedule of Risk Adjustment functionsPerform analysis and work with data science, product and engineering teams to accurately report program performanceCollaborate with internal stakeholders to achieve key organizational goalsWork with finance team to track and report impacts of program projects and ongoing operations.Handle other related duties as required or assigned, including the support of provider education and training initiatives and oversight of vendor operations. Oversee updates to department policies and procedures Remain current on CMS Risk Adjustment guidance Desired Skills and Experience: Bachelor’s degree in business, health administration, finance or a related field is required; Masters preferred3+ years of experience in Medicare Advantage Risk Adjustment preferred2+ years of management experience in operationsKnowledge of ICD-10 CM and CPT coding Competencies and Attributes: Strong leadership skills and ability to deal with change in a high-paced environment Strong one-on-one, small group and large group communication skillsExcellent judgment, critical thinking and decision making abilitiesGood process management and business planning skillsMust be able to interact effectively with individuals at all levels throughout the company and externally with business leads/ providers at medical groupsMust be able to work effectively as part of a team when an interdisciplinary approach is requiredHighly organized and detail-oriented
Devoted Waltham, MA
Nov 26, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit about us: Devoted Health is a new health care company looking to improve the lives of seniors in America. We are guided by a deep belief that every senior should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  With aging demographics and rising health costs, this is an industry and problem space that needs today’s best talent working on solutions with high integrity and a long term view. We will improve the lives of seniors by helping them navigate the health care system, by utilizing world-class technology and data to enable a simplified experience, by partnering with top providers for better health outcomes. We are building a stellar and diverse team with both healthcare and commercial experience. We currently serve central and south FL and will begin serving members in Jan 2020 in Houston, TX! Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. About this role: Growth Marketing today is a field at the intersection of technology, analytics and psychology. We take an analytical approach to acquiring new customers. We manage advertising spend by analyzing data, strategically pulling levers, and keeping up with rapidly changing platforms, publishers and consumers. As marketers, we work with our excellent internal Creative Designers, Data Scientists, Engineers, and Sales Operations to fuel the engine of “Growth”. As a Manager of Growth Marketing, you would drive the strategy, testing and results of one or more of the core customer acquisition channels. You will also help shape the culture and measurement infrastructure of the team, and lead key external partnerships with platforms and vendors. Responsibilities will include: Develop and rapidly iterate on the testing roadmap and execution for one or more marketing channels, to hit customer acquisition targets within ROI constraintsCollaborate with Creative & Copy to generate and produce beautiful marketing materials, with Data Science to build targeting models, with Sales Operations to facilitate funnel progression, and with Product & Engineering integrate customer data into our in-home CRMAdvance the measurement philosophy for the channel(s) and develop the infrastructure required in partnership with Business Intelligence   Qualifications: 4+ years of experience in an analytical business setting, such as Growth Marketing, Finance or Strategy Consulting. Marketing experience not requiredStrong analytical skills, comfortable manipulating data in Excel and drawing actionable insights, SQL is a big bonusTeam player, ability to work well with others, excellent communication Comfortable with thoughtful risk-taking and P&L responsibility A learning mindset and comfortable dealing with rapid changes in the market Curiosity about or experience in marketing technology platforms, e.g. Google, FacebookBachelor’s Degree required; MBA is a bonus but not required
Devoted United States
Nov 24, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. The role of Clinical Documentation Improvement Auditor is a key part of Devoted’s Quality & Risk Adjustment strategy.  This position helps to ensure the accuracy of diagnostic information and coding (ICD-10 CM) by performing audits and medical chart reviews.  The Clinical Documentation Improvement Auditor will perform these duties in accordance with ICD-10 CM coding guidelines, internal coding protocols and CMS guidance.  This role will assist with provider education, guidance and trainings related todiagnostic documentation and coding.  This role requires some domestic travel to meet with and educate providers and support staff in office locations.    Responsibilities will include: Perform Medical Record audits based on organizational priorities.  These  can include both concurrent Clinical Documentation Improvement (CDI) work flows aswell as retrospective auditing.  Coding reviews and/or Audits may lead to the addition, deletion, adjustment or confirmation of diagnoses.Review of audit results with CDI Manager.   Assist in creating and communicatingprovider and vendor education regarding trends and areas of opportunity regarding compliant coding practices.  Assist CDI Manager by making recommendations for process improvements to further enhance coding quality goals and outcomes.Handle other related duties as required or assigned, including provider educationand training and working with vendor partners.Remain current on ICD-10-CM coding guidelines,  AHA Coding Clinic Guidance and CMS Risk Adjustment guidance. Desired Skills and Experience: BA/BS in Nursing preferred but not required3+ years as an outpatient CDI or 5+ years in risk adjustment coding/auditing CPC or CRC certification through AAPC or CDI or CCS certification through AHIMAPrior CPT coding a plus Competencies and Attributes: Strong analytical and problem solving skills.Strong oral and written communication skillsStrong organization and time management skillsAbility to work independentlyAbility to multi-task
Devoted Waltham, MA
Nov 20, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit about this role:   In our mission to take care of every member like they were our own mom or dad, we believe that data is a super power to deliver great service and clinical care. You will be the data engineer who crafts our data and makes it readily available for our complex downstream data systems to consume. As a member of the data engineering team, you will work closely with many teams within the company to determine how best to prepare our data in a scalable, flexible way for complex analysis to take place.   Whether you have a health care background or not, we are excited to learn from and share knowledge with you. Our leadership team includes seasoned alumni of healthcare and technology organizations spanning the public and private sector.  Our co-founders deeply understand and care about good technology: Todd Park co-founded Athenahealth, a multi-billion-dollar health care technology company, and served as CTO of the U.S.; Ed Park was athenahealth's founding engineer and served as its CTO, COO, and President of Services. We want a data engineer who has a passion for data and problem solving. We are looking for folks who want to work in a complex system and who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves. Responsibilities will include Designing, implementing, maintaining, and QA’ing ETL jobsMaintaining and scaling our ETL tooling process to ensure flexibility for future enhancementsEnsuring data integrity and accuracy within our various data pipelinesTuning and implementing improvements—in terms of quality, reliability, scalability, or data access—for our production data storesSpearheading the implementation of data governance procedures within the companyWorking with Product, Marketing, and Data Science teams to build out necessary data warehousing infrastructureBringing an analytical mindset to every conversation across the company Attributes to success Experience coupled with a willingness to learn new thingsComfort with uncertainty and a desire to be close to business problemsDesire to contribute individually, with the ability both to self-direct work and to collaborate with others on the technology teamUnderstanding of many technologies down to first principles, and a desire to add more to the list Desired skills and experience 7+ years working as an individual technical contributor5+ years experience with databases and data engineeringBonus: Prior backgrounds with AWS services (e.g. lambda, S3, Redshift); Experience with other Cloud Data Warehouses (Big Query, Snowflake); Experience with Python; Experience with Terraform; Exposure to CI/CD for software systems
Devoted Waltham, MA
Nov 19, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit about this role: Devoted Health’s Operations teams have the opportunity to make a difference every single day in the complex world of health care. We aim to care for every member as we would our own family.  We view moments where members share feedback with us, informally or through our Appeals and Grievances process, as particularly important to that mission. Handling these moments with care and grace is a critical part of living our cultural values, and deriving data and insights from them to inform better operations will help us to differentiate our member experience. The Manager will be responsible for representing the voice of the member to the organization, helping us to use member feedback to improve our operations and member experience. In this role, you will be leading the Appeals & Grievances team and using the insight from its data to help improve our operations and member experience. You will be managing and supporting A&G specialists to be successful in providing excellent handling of appeal and grievance cases, including: coaching, oversight of staffing and work queues, and improvement of workflows. you will analyze data to improve the productivity of the A&G operation and to identify trends suggesting opportunities to improve member experience. Finally, you will develop action plans in partnership with other operational leaders to drive changes emerging from member feedback. Responsibilities will include: Analyzing member feedback and other data to identify opportunities to improve member experience  Drafting and implementing action plans to address root causes of trends observed in member feedbackProviding leadership, coaching, and development to a team of specialists handling appeal and grievance casesDirecting the daily activities of external and internal partners and team members to continually improve A&G processes, including turn around time and qualityIdentifying process inefficiencies and creating and implementing process improvementDeveloping ongoing reporting and analysis to measure the productivity of the A&G departmentProviding feedback to Team Lead and Specialists on monitoring/auditing results with recommendations for training and developmental needs of individuals and/or the department, ensuring service excellenceProducing and overseeing execution of policies and procedures to meet CMS guidelines and MA regulations and to assure complianceSupporting Internal and External audits as applicable Desired skills and experience: Strategic and/or management work experience; MBA preferredProven organizational, communication, and informal leadership skillsStrong analytic and strategic planning skillsExperience analyzing data in Excel; SQL preferredAbility to manage an operation to productivity and quality goalsYou can articulate and break down complex informationYou help create environments of safety and joy for the teams you manageThe ability to work in a startup environment, which means being self-reflective and transparent in your work, what’s going well, and what’s not Attributes to success: Demonstrates an understanding of and alignment with Devoted’s Values and MissionOutstanding customer service focus with the ability to relate to internal and external customers in a positive and professional mannerAbility to prioritize and multitask while maintaining focus on key objectives and goalsAbility to function both independently and as a teamTakes appropriate initiative while soliciting input/advice appropriatelyWell-organized with bias toward action
Devoted Palm Beach, FL
Nov 17, 2019
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit about us: Devoted Health is a new health care company looking to improve the lives of seniors in America. We are guided by a deep belief that every senior should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  With aging demographics and rising health costs, this is an industry and problem space that needs today’s best talent working on solutions with high integrity and a long term view. We will improve the lives of seniors by helping them navigate the healthcare system, by utilizing world-class technology and data to enable a simplified experience, by partnering with top providers for better health outcomes. We are building a stellar team to drive towards our starting point goal to launch a Medicare Advantage plan and clinical services in 2019. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. A bit more about this role: We are looking for a Community Outreach Specialist who exhibits compassion for the senior population and an ability to network and build relationships within his/her community.  Devoted’s Community Outreach Specialist is responsible for opening doors for sales & marketing opportunities in the community for Devoted’s Sales Agents. The Community Outreach Specialist must embody Devoted’s core values and share them with community influencers.   Responsibilities will include: Building relationships with community influencers and “gatekeepers” to venues where Devoted Sales Agents can prospect and be a part of the senior populationEnsure market comprehension and adherence to Medicare marketing guidelines and compliance regulationsAssist internal and external Sales Agents development of marketing plans and strategiesDeliver Medicare educational presentations at community events to seniorsWork with provider groups for co-op marketingTrack results and ROI on local marketingCollaboration with internal and external stakeholders to achieve intended results Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in AmericaCompassion of a social worker commingled with the savviness of a skilled marketerProven ability to engage in community-based marketingStellar communication skillsAbility to easily adapt to an agile work environmentTechnically savvyTeam player who is customer-service orientedAbility to establish trust and credibility at all levels of the organization Desired skills and experience: Local network and contacts in the communityPreferred experience in Medicare Advantage industryCollege degree preferredUnrestricted Driver's License