Devoted

  • Waltham, MA
Devoted Waltham, MA
Feb 15, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role: For many future Devoted Health members, their first encounter with us will be with our Telesales team. The relationship will begin on the phone. The Telesales Agent will be critical in representing Devoted and showing what we stand for. The Agent will primarily help set appointments with Devoted Health Career Agents working on the ground in our launch markets and close sales directly with Medicare beneficiaries who prefer enrolling over the phone. The agent will be critical in evaluating the healthcare needs of potential members, answering questions about the products, and helping match consumers to the ideal plan that meets  the prospect’s needs. Responsibilities will include: Display a friendly and positive attitude, great patience and empathy to build instant rapport with prospective members in order to gain confidence Ask questions and actively listen to assess a prospect’s needs and offer appropriate solutions to convert callers to customers when it’s the best decision for the individualSupport inbound call campaigns from prospective members, and provide the type of support or information required by the prospectMake some outbound calls to prospects that have indicated interest in a follow-up and have provided consent to contact (no cold calls)Provide general information and answer questions regarding Devoted’s products and value proposition to prospective members over the phoneAssist the potential member to complete the enrollment application with accurate information that are consistent with medicare requirements and enrollment guidelinesMeet and consistently exceed sales and activity goals Providing ongoing feedback on processes and workflows to improve Devoted’s Sales Organization and the experience of our prospective membersBe willing to spend seconds or hours on a single call in order to help meet any and all of the needs of our prospective members Attributes to success: A passion for building strong relationships on the phoneA commitment to help continuously and constructively develop a team of direct reportsA deep team-orientation across the organizationAn analytical mindset to see and create opportunities for improvement Desired skills and experience: Ability to work in a startup, fast paced environment Valid/current state health insurance license (or ability to acquire prior to start date)At least 1 year of experience in telesales/teleservice and/or Medicare salesMedicare product experienceExperience using and training CRM and marketing automation applications (Salesforce.com, Unica)Dedication to high quality customer and client service delivery and integrity through proven client and customer relationshipsAbility to establish and maintain effective working relationships with all levels of internal and external employees, managers, clients and customersBilingual for English and Spanish (professional and fluent levels in both) preferred but not required
Devoted Miami-Dade, FL
Feb 15, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. The role of Clinical Documentation Improvement Auditor is a key part of Devoted’s Quality & Risk Adjustment strategy.  This position helps to ensure the accuracy of diagnostic information and coding (ICD-10 CM) by performing audits and medical chart reviews.  The Clinical Documentation Improvement Auditor will perform these duties in accordance with ICD-10 CM coding guidelines, internal coding protocols and CMS guidance.  This role will assist with provider education, guidance and trainings related todiagnostic documentation and coding.  This role requires some domestic travel to meet with and educate providers and support staff in office locations.    Responsibilities will include: Perform Medical Record audits based on organizational priorities.  These  can include both concurrent Clinical Documentation Improvement (CDI) work flows aswell as retrospective auditing.  Coding reviews and/or Audits may lead to the addition, deletion, adjustment or confirmation of diagnoses.Review of audit results with CDI Manager.   Assist in creating and communicatingprovider and vendor education regarding trends and areas of opportunity regarding compliant coding practices.  Assist CDI Manager by making recommendations for process improvements to further enhance coding quality goals and outcomes.Handle other related duties as required or assigned, including provider educationand training and working with vendor partners.Remain current on ICD-10-CM coding guidelines,  AHA Coding Clinic Guidance and CMS Risk Adjustment guidance. Desired Skills and Experience: BA/BS in Nursing preferred but not required3+ years as an outpatient CDI or 5+ years in risk adjustment coding/auditing CPC or CRC certification through AAPC or CDI or CCS certification through AHIMAPrior CPT coding a plus Competencies and Attributes: Strong analytical and problem solving skills.Strong oral and written communication skillsStrong organization and time management skillsAbility to work independentlyAbility to multi-task
Devoted Tampa Bay, FL
Feb 15, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. The role of Clinical Documentation Improvement Auditor is a key part of Devoted’s Quality & Risk Adjustment strategy.  This position helps to ensure the accuracy of diagnostic information and coding (ICD-10 CM) by performing audits and medical chart reviews.  The Clinical Documentation Improvement Auditor will perform these duties in accordance with ICD-10 CM coding guidelines, internal coding protocols and CMS guidance.  This role will assist with provider education, guidance and trainings related todiagnostic documentation and coding.  This role requires some domestic travel to meet with and educate providers and support staff in office locations.    Responsibilities will include: Perform Medical Record audits based on organizational priorities.  These  can include both concurrent Clinical Documentation Improvement (CDI) work flows aswell as retrospective auditing.  Coding reviews and/or Audits may lead to the addition, deletion, adjustment or confirmation of diagnoses.Review of audit results with CDI Manager.   Assist in creating and communicatingprovider and vendor education regarding trends and areas of opportunity regarding compliant coding practices.  Assist CDI Manager by making recommendations for process improvements to further enhance coding quality goals and outcomes.Handle other related duties as required or assigned, including provider educationand training and working with vendor partners.Remain current on ICD-10-CM coding guidelines,  AHA Coding Clinic Guidance and CMS Risk Adjustment guidance. Desired Skills and Experience: BA/BS in Nursing preferred but not required3+ years as an outpatient CDI or 5+ years in risk adjustment coding/auditing CPC or CRC certification through AAPC or CDI or CCS certification through AHIMAPrior CPT coding a plus Competencies and Attributes: Strong analytical and problem solving skills.Strong oral and written communication skillsStrong organization and time management skillsAbility to work independentlyAbility to multi-task
Devoted Miramar, FL
Feb 14, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role:  FL Clinical Guide Registered Nurse: As the Florida clinical guide RN, you will be working with the FL market team as well as collaborating with the clinical team in Waltham to provide our members with safe transition of care and discharge coordination when they are discharged from the hospital/facility.  Responsibilities will include: Reaching out to member’s during hospitalization and informing them that you, as the clinical guide RN, will be following them throughout their hospitalization to ensure the highest care possible inpatient as well as when they are being transitioned to discharge status.Coordinating patient’s discharge planning needs with the healthcare team.Employ effective knowledge, critical thinking, and skills to advocate quality care and enhanced quality of life, prevent patient complications during hospital stay, advocate decreased hospital stay when appropriate, maintain accurate records of all patient related interactions, ability to stay organized and interact with others in any situation, and provide daily updates to manager for review.Acute care utilization management as needed.Post acute care utilization management with skilled nursing facilities.  Attributes to success: Passionately committed Strong communicationAttention to detailInterpersonal skillsEmotional stabilityEmpathy Desired skills and experience: Ability to work in a startup, fast paced environment BSN in nursingState licensure as a Registered Nurse (RN)Minimum 2 years of experience in Utilization Management Strong knowledge of word processing and spreadsheet computer programsBilingual in English and Spanish
Devoted Miami-Dade, FL
Feb 14, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role: Our Provider Operations team is responsible for delivering tight operations, meaningful data and analytics, user-friendly tooling and content, and shared best practices across markets in order to allow us to realize the full advantage of having world-class providers managing our members’ care. Foundational to this strategy is our ability to be an engine of accurate provider data, which is inherently complex, messy, and ever-changing. This role is responsible for managing the front line of this challenge.  Devoted’s ability to have accurate and accessible provider data allows us to better serve our members and providers, reduces our administrative cost and burden, and informs our strategic business decisions and core operations. This role will be primarily responsible for working with our providers to receive accurate and up-to-date provider data; validate, clean, and process that data in partnership with offshore resources; and analyze the integrity of our data and perform proactive outreach to improve our data quality. We’re looking for a creative thinker who can also work with our product and engineering team to improve the efficiency and effectiveness of our tools and processes and help us scale. Responsibilities will include: Managing all inbound data from our community of providers, and developing relationships with the right contacts at our provider officesWorking with our offshore team to load and process inbound provider dataPerforming outreach to our providers to validate their data, in compliance with CMS regulationsValidating and QAing data and our provider directoryWorking closely with our product and engineering teams on technology improvementsGenerally being a steward of and expert in provider data Attributes to success: Natural detail-orientationYou have a clear head for process and create organization out of chaosYou are disciplined about documentationYou value quality and accuracyDetermined problem-solverAbility to identify and communicate big-picture themes and opportunitiesA true operator with a can-do attitude and a bias towards action and executionYou are passionate about process improvement and efficiencyYou will roll up your sleeves and do whatever it takes to get the job doneData, systems, and tech-savvyCreative thinker...we are building systems from the ground up and want fresh ideas Desired skills and experience: Ability to work in a startup, fast paced environment 0-3 years in operations, analytics, product management or consulting OR new college grad with proven ability / intern experience in the spaceHealthcare experience a plus, particularly if you have experience with provider data and familiarity with NPIs, TINs, claimsExperience implementing processTrack record of success becoming an expert with a tool or system that was unfamiliar to you
Devoted Central Florida, FL, USA
Feb 13, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamicculture, to be a part of something incredibly meaningful. We’re a disruptive startup with aninspiring mission. Learn and grow alongside our world-class team of healthcare, technology,and data leaders, dedicated to building a health plan and clinical services that care for everyonelike they were our own mothers or fathers. Our team and board members have decades ofexperience in health care entrepreneurship, data, technology, services, and policy. With theirsupport, we look forward to building a health plan and clinical services that will give seniorseasy access to the high-quality care they deserve. Responsibilities will include: Prospecting and selling Medicare Advantage plans to Medicare recipients in the service areaSelf-generate sales prospects from various community engagement initiatives within the marketHelp spread awareness of the Devoted Health brand in the communityPartner with participating providers to grow their patient panels with new Devoted membersAdhere to all compliance rules and ethical standardsAchieve intended sales quotas Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in AmericaProven ability to engage in community-based marketingStellar communication skillsAbility to easily adapt to an agile work environmentTech savvy Team player who is customer-service orientedAbility to establish trust and credibility at all levels of the organization Desired skills and experience: Experience selling Medicare Advantage plans in this particular service areaBilingual is a plus but not requiredBachelor’s degree preferredActive and clean Florida Health Insurance licenseClean driving record
Devoted Scottsdale, AZ
Feb 13, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role:  We are looking for a Managing Sales Director who has experience running a successful Medicare Advantage sales team.  This will be a hands-on role with the expectation to roll-up one’s sleeves and be out in the field with the sales team building relationships with prospects, providers, brokers, and community influencers while collaborating with Devoted leadership and cross-functional departments. Responsibilities will include: Recruitment, development, management and success of sales team comprised of Career Sales Agents, Community Outreach Specialists, and administrative staff.Build and maintain relationships with local FMO/GAs and contracted agents.Ability to help create and execute upon a sales strategy.Ensure market adherence to Medicare guidelines and compliance regulations.Oversight and success of the career and contracted external agent channels on a local level.Achievement of sales goals and retention expectations.Collaboration with internal and external stakeholders to achieve intended results. Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in America.Compassion.Charismatic leadership skills.Stellar communication skills.Ability to easily adapt to an agile work environment.Technically savvy.Team player who is customer-service oriented.Ability to establish trust and credibility at all levels of the organization.Ability to successfully balance time in the field with administrative duties including reporting, budget tracking, meetings with leadership and other departments, etc. Desired skills and experience: Management experience leading a Medicare Advantage sales team.Local knowledge of the Medicare environment and competitive landscape.Local relationships with FMOs/GAs, brokers, and providers.Strong understanding of local competitive landscape.Active health insurance license in good standing.College degree required.  MBA or equivalent preferred.Unrestricted Driver's License
Devoted Ohio, USA
Feb 13, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role:  We are looking for a Managing Sales Director who has experience running a successful Medicare Advantage sales team.  This will be a hands-on role with the expectation to roll-up one’s sleeves and be out in the field with the sales team building relationships with prospects, providers, brokers, and community influencers while collaborating with Devoted leadership and cross-functional departments. Responsibilities will include: Recruitment, development, management and success of sales team comprised of Career Sales Agents, Community Outreach Specialists, and administrative staff.Build and maintain relationships with local FMO/GAs and contracted agents.Ability to help create and execute upon a sales strategy.Ensure market adherence to Medicare guidelines and compliance regulations.Oversight and success of the career and contracted external agent channels on a local level.Achievement of sales goals and retention expectations.Collaboration with internal and external stakeholders to achieve intended results. Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in America.Compassion.Charismatic leadership skills.Stellar communication skills.Ability to easily adapt to an agile work environment.Technically savvy.Team player who is customer-service oriented.Ability to establish trust and credibility at all levels of the organization.Ability to successfully balance time in the field with administrative duties including reporting, budget tracking, meetings with leadership and other departments, etc. Desired skills and experience: Management experience leading a Medicare Advantage sales team.Local knowledge of the Medicare environment and competitive landscape.Local relationships with FMOs/GAs, brokers, and providers.Strong understanding of local competitive landscape.Active health insurance license in good standing.College degree required.  MBA or equivalent preferred.Unrestricted Driver's License
Devoted Waltham, MA
Feb 13, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. We can’t transform health care for America’s seniors alone. It requires coordination and information exchange within the healthcare supply chain.  If we do it well, we believe we can improve how healthcare is paid for, delivered, and experienced. The Integrations Business Analyst will be a member of Integration Operations. The team is a “Post Office” of electronic transactions, responsible for facilitation and monitoring of electronic connections and data files. Responsibilities will include: Maintain strong working relationships with internal teams and external partners to deliver and support a variety of integration technologies and data formats including ANSI, Batch EDI, API, and SFTPDeep dive into different business areas to deliver workflow optimization through electronic data exchangeCollect requirements, design, prioritize, test, and project manage new integrations including coordination between external partners and internal stakeholdersMonitor overall performance, quality, speed, and health of data exchange connections to ensure that information is flowing accurately and seamlessly between Devoted Health and our external partnersTroubleshoot integration issues and QA downstream process by becoming proficient in navigation of the systemsPerform root cause analysis and design solutions for complex problems, leveraging SQL and other tools Attributes to success: You are highly collaborative and are comfortable at the intersection of Operations and TechnologyYou are a roll up your sleeves and jump right in kind of personYou are fast hands on keys in finding clever solutions to problems and iterating from thereYou are comfortable with ambiguity and a startup environmentYou have a deep desire to make US healthcare better Desired skills and experience: Ability to work cross-functionally with a variety of teamsProject and stakeholder managementResourcefulness and ability to find solutions in ambiguous situationsMultitasking and effective prioritization of critical tasks and conflicting requirementsFamiliarity with analytical tools, such as spreadsheets, business intelligence applications, and SQLGeneral understanding of the software development lifecycle and management of technologyHealthcare experience a plus
Devoted Houston, TX
Feb 12, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role: We are looking for a Community Outreach Specialist who exhibits compassion for the senior population and an ability to network and build relationships within his/her community.  Devoted’s Community Outreach Specialist is responsible for opening doors for sales & marketing opportunities in the community for Devoted’s Sales Agents.  The Community Outreach Specialist must embody Devoted’s core values and share them with community influencers.   Responsibilities will include: Building relationships with community influencers and “gatekeepers” to venues where Devoted Sales Agents can prospect and be a part of the senior populationEnsure market comprehension and adherence to Medicare marketing guidelines and compliance regulationsAssist internal and external Sales Agents development of marketing plans and strategiesDeliver Medicare educational presentations at community events to seniorsTrack results and ROI on local marketingCollaboration with internal and external stakeholders to achieve intended resultsAbility to work independently in the communityDaily Travel in Counties in which we offer our Medicare Advantage Product2020: Harris, Fort Bend, Montgomery and Waller Counties2020 adding Brazoria and Galveston Counties Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in AmericaCompassion of a social worker commingled with the savviness of a skilled marketerProven ability to engage in community-based marketingStellar communication skillsAbility to easily adapt to an agile work environmentTechnically savvyTeam player who is customer-service orientedAbility to establish trust and credibility at all levels of the organization Desired skills and experience: Ability to work in a startup, fast paced environment Local network and contacts in the communityPreferred experience in Medicare Advantage industryHolds a Health Insurance License (will be required within 90 days of Employment) College degree preferredUnrestricted Driver's License
Devoted Waltham, MA
Feb 07, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. You are a Data-focused full stack developer. You are a highly motivated and passionate individual to join our full stack team to help us deliver business outcomes more rapidly. Whether you have a health care background or not, we are excited to learn from and share knowledge with you.  Our engineering leadership team includes seasoned alumni of healthcare and technology organizations spanning the public and private sector.  Our co-founders deeply understand and care about good technology: Todd Park co-founded Athenahealth, a multi-billion-dollar healthcare technology company, and served as CTO of the U.S.; Ed Park was Athenahealth's founding engineer and served as its CTO, COO, and President of Services. Responsibilities will include: Building product features across a range of technologies, with a heavy focus on the Data pipeline Working with subject matter experts to understand and design solutions to improve our members livesWorking with other members of the technology team to improve our technology platform Attributes to success: Experience coupled with a willingness to learn new thingsComfort with uncertainty and a desire to be close to business problemsDesire to contribute individually, with the ability both to self-direct work and to collaborate with others on the technology teamUnderstanding of many technologies down to first principles, and a desire to add more to the list Desired skills and experience: Ability to work in a fast-paced startup environment5+ years working as an individual technical contributorYou have experience designing and developing cloud-native, scalable, and highly available distributed systems.You are skilled at taking a functional prototype and building it into a system that can survive hundreds or thousands of requests per minute.  You love to dive deep into the architecture of the software.Experience with our specific stack components a bonus but not required
Devoted Waltham, MA
Feb 07, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role:  Technology does amazing things in our daily lives, yet often is a source of pain and confusion within health care.  We want to empower Devoted to deliver a world-class member experience with simple, flexible technical systems. If we need to delve into the murky underbelly of health care IT to do that, we’re up for the challenge.   Our north star is not a specific technology, but rather the goal of continually increasing the leverage of every member of the team. We’re currently building with Go, PostgreSQL, gRPC, GraphQL, React, TypeScript, Terraform, and AWS, and we think it’s a pretty awesome stack.  We want engineer-owners with the judgment to simultaneously solve for short and long-term business value.  We’re looking for folks who have worked in complex domains and systems, and come through it with some wisdom but most importantly humility.  We want people who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves. With a focus on the User , you should be skilled in understanding problems and feature requests as they’re presented; visualizing how it should look, feel, and work; and then building it! You will be working with member-facing teams (across our various product lines). Whether you have a health care background or not, we are excited to learn from and share knowledge with you.  Our engineering leadership team includes seasoned alumni of healthcare and technology organizations spanning the public and private sector.  Our co-founders deeply understand and care about good technology: Todd Park co-founded Athenahealth, a multi-billion-dollar healthcare technology company, and served as CTO of the U.S.; Ed Park was Athenahealth's founding engineer and served as its CTO, COO, and President of Services. Responsibilities will include: Building product features across a range of technologies with a human-centered focus Working with subject matter experts to understand and design solutions to improve our members' livesWorking with other members of the technology team to improve our technology platform Attributes to success: Strong user orientation; as you will create sophisticated, imaginative, and efficient front-end solutions for complex applications in a complex industryExperience coupled with a willingness to learn new thingsComfort with uncertainty and a desire to be close to business problemsDesire to contribute individually, with the ability both to self-direct work and to collaborate with others on the technology teamUnderstanding of many technologies down to first principles, and a desire to add more to the list Desired skills and experience: Ability to work in a fast-paced startup environment5+ years working as an individual technical contributorStrong experience working with product and design stakeholders, as well as gathering input from end usersExperience with our specific stack components a bonus but not required
Devoted Waltham, MA
Feb 07, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role:  The Manager of Membership Operations guides the execution of day-to-day business processes that support the delivery of critical health services: enrollment, membership, premium billing and reconciliation for Devoted Health members. In this role you will oversee and manage the daily activities of the team and are accountable for generating the supporting documentation that measures performance. You’ll be a member of an extended team consisting of Engineering, Product, and Integrations that you will work closely to drive continuous improvement to enable the Membership Operations area to scale efficiently and effectively. You’ll have a sharp business mind and proven success managing multiple functions toward maximum productivity. You’ll strive to become highly skilled in regulatory governance, process improvement, people management and technology driven solutions. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the team. Your ultimate responsibility is to increase the operational efficiency with Membership Operations. As the Manager of Membership Operations, you are a member of the Service Operations team, and as such you work collaboratively supporting our internal partners: Marketing, Agent Support, Telesales, Guides, Claims, Provider, Pharmacy and Risk Adjustment. In addition, you will have the opportunity to collaborate with Compliance, Finance and Sales. Responsibilities will include: Oversees efforts to systematically forecast, track, trend and report Enrollment, Membership, Premium and Reconciliation KPIs.Build and implement measurable, repeatable, scalable, and predictable processes compliant with regulatory requirements.Oversee development/maintenance of all policies & procedures.Ability to use a data-driven approach to articulate the throughput value for membership and ensure that resources and systems are optimized for delivery.Select, develop, motivate direct reports and perform annual performance reviews and salary recommendations. Identify training needs and mapping out development plans for individuals and/or the team.Travel 10-15% of the time Attributes of Success: Highly organized and detail-drivenCompliance-driven; works well in a fast-paced environment with firm deliverables and timeframesCuriosity to recognize process deficiencies, recommend improvements and implement solutions.Initiates action on behalf of varied stakeholder groupsPreference toward collaboration and preventing silosExcited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress.  Desired skills and experience: Bachelor’s degree, 4+ years of experience in healthcare, consulting or general management or equivalent combination of education and experience. Demonstrate the ability to set short term goals in 4-6 week intervals and lead staff to effectively achieve performance. Proven leadership competencies in designing, developing and implementing process structure, tools and measurement indicators that drive operational results. Strong communication and facilitation skills with all levels of the organization, including the ability to contribute to complex issues, build consensus among groups of diverse stakeholders, and effectively engage in the fulfillment of roles and responsibilities. 
Devoted Florida, USA
Feb 06, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health policy, clinical services, data and technology. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. A bit more about this role: This position represents an amazing opportunity for a caring nurse practitioner (NP) with an entrepreneurial streak. As an inaugural NP of Devoted Medical Group (DMG), you’ll be helping to deliver world-class health care —from the studs up. You will play an integral role in helping to build and staff a house call medical practice focused on delivering multiple different clinical services, including: i) home-based wellness visits designed to screen for new medical problems, deliver evidence-based chronic disease care, and help Devoted Health Plan to achieve 5 star performance as a Medicare Advantage health plan; ii) longitudinal home-care for home-bound, medically complex frail elderly members of our health plan; and iii) post-discharge home visits, phone calls, and coaching as part of a readmissions reduction program offered to Devoted Health members who were recently discharged from the hospital.   On a day-to-day basis, you’ll be responsible for performing home-based annual wellness visits, routine and urgent house calls for home-bound frail elders, and delivering post-discharge care through DMG’s readmissions reduction program.  You will also work with DMG’s physician and house call team to coordinate care for these patients, and support relationships with local and regional primary care physicians, specialists, and health systems. Furthermore, you will help design a scalable operating model for the house call practice, and think creatively about the best ways to deliver the highest quality care. You and your DMG colleagues will also work to identify and troubleshoot barriers to delivering outstanding, high-value care, and to expand access to the services that you deliver through this house call practice.  You will play a central role in synthesizing what you learn about how to deliver outstanding home-based clinical care, and sharing this learning with Devoted Health’s clinical leadership in Waltham, Massachusetts. At the same time, we will help and support you to learn, and gain the knowledge and experience that you need to achieve your career development goals, which might include growing your career into more senior levels of leadership at a payer or provider organization. Responsibilities will include: Conducting home visits and phone calls to Florida elders in need of home care. There will be three primary types of visits: Providing high quality home-based care for medically complex frail eldersSupporting recently hospitalized members as they transition home by performing post-discharge home visits and phone calls to reconcile medications, assess members’ clinical status, and ensure that they have access to all necessary home servicesPerform home-based Annual Wellness Visits for members, which will include comprehensive assessments of member’s health and clinical problems, identification of Healthcare Effectiveness Data and Information Set (HEDIS) measures that the member qualifies for, and to close HEDIS gaps, and following up on any new issues identified Excellent patient care Supporting and coaching members to improve management of their chronic condition(s), and to optimize adherence with medications and care plansUsing clinical data and observations to understand the member’s needs and how to meet themApplying knowledge to suggest safe exercise routines, dietary plans, meditation or stress reduction techniquesExplaining complicated medical terms in plain languageEducating the member on appropriate care and settings based upon their healthcare needsCommunicating with patients by tele-medicineContinuously evaluating the member’s progress in meeting their goalsSupporting members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decision about their care needsPreparing members for their inpatient and outpatient treatments and coordinate any care needed post-treatment Working closely with other members of the patient’s care team including their PCP, specialists, hospital physicians, other Devoted team members, and family members and caregivers Collaborating with our PCP partners, including by: getting information about patients, making sure services are helpful and additive to PCP care, consulting on key decisions, and sharing information from care provided back to PCPs to improve future careVisiting members in the hospital as they approach discharge in order to ensure a smooth transitionDeveloping care plans collaboratively with the member and their caregiversWorking closely with Devoted Clinical Guides, nurses working in Waltham that provide clinical guidance to members in addition to Care Management, Case Management, Disease Management, and Utilization ManagementWorking closely with Devoted Local Service Guides, member-facing service representatives who will meet members in their home to, among other things, identify community-based resources for social determinants and other needs Desired skills and experience: A NP licensed to practice in Florida with 5 or more years working in outpatient clinical practiceSignificant experience performing house calls and caring for Medicare patientsExperience in primary care, family medicine, geriatrics, or palliative careExpertise in taking a thorough medical history and performing a comprehensive physical examSignificant experience managing medically complex patients with acute illnesses in their homesExperience with recognizing interventions to improve population health (i.e. readmissions reduction, quality improvement programs)A deep understanding of managed care, including how to appropriately assess for HEDIS measures, code clinical comorbidities, and identify clinical care gapsA strong desire to continue to practice clinical nursing and perform house calls - you think more of our care should be performed this wayExtra interest in bilingual Spanish speakers or strong cultural competencies across a range of cultures Attributes to success: You have great clinical and non-clinical judgmentYou love caring for complex patients in their homes; getting the sickest patients “on track” just makes you so happyYou are deeply empathetic and humanistic, and want to go the last mile for your patientsYou know what you do and don’t know, and understand that asking for help when you need it is a sign of strengthYou care about building a caring, supportive, operationally rigorous environment, and have lots of practical ideas about how to make a great home-care service experienceYou learn from every experience and are not afraid to fail - that's how you're wiredYou have a passion for making healthcare better, solving complex problems, and supporting the delivery of healthcare that we would want for our own family membersYou enjoy a fast-paced, high-energy, growing organizationAgility and collaboration are critical to your success - we are a new organization and have a start-up mentality
Devoted Central Florida, FL, USA
Feb 05, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. As our Pharmacy Guide, you will have the opportunity to be the pharmacy technician you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the care journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain their medication. You will be an integral part of the clinical pharmacy team, empowering our members to meet their health goals and live healthier lives.  Responsibilities will include: Conduct assessments of medication adherence patterns, including factors contributing to non-adherenceProvide counseling about how to take medications correctlyProvide medication refill remindersDeliver education about financial assistance programs (Federal, state, and private) for medication out-of-pocket costsEngaging with providers to coordinate prescription refills and renewals Engaging with pharmacies to coordinate prescription fulfillmentHelping identify members who may be at-risk for medication non-adherence Identifying and acting to address specific drivers of medication non-adherenceServing as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharingScheduling member appointments with our clinical pharmacist or clinical guides for medication adherence issues, medication reconciliation, and case or disease managementMaintaining documents and grids to track clinical pharmacy interventions and oversight responsibilitiesParticipating in ad-hoc clinical outreach programs that ensure continuity of care and improve the member experience Attributes to success: Desire and ability to listen and engage with our members in a telephonic setting Customer service is built into the very fibers of your beingExperience working as part of a multidisciplinary care teamYou have a great sense of organization and prioritizationComfort with multi-tasking: you’ll be speaking with members and typing notes at the same timeYou’re a great team member with a can-do attitude; you’re self-reflective Desired skills and experience: Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this fieldExperience caring for Medicare patientsA strong desire to continue to work closely with aging patient populationsExperience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill programs)Fluent in Spanish (required)
Devoted Waltham, MA
Feb 05, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. A bit more about this role:  Technology does amazing things in our daily lives, yet often is a source of pain and confusion within health care. In this role you will design tools that empower the Devoted clinical teams to improve health outcomes of our members. We are looking for a talented Product Designer with a strong background in interaction design to be a strategic design contributor and lead design projects. While you are strongest with interaction design, you can manage a design process from research to concept to execution: you use research to understand user needs, you work with complicated data and content to organize information into usable taxonomies and navigation, you make complex interactions feel simple, and you polish your experience into a beautiful UI. We want people who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves. You should work seamlessly with stakeholders and cross-functional partners to prioritize, and deliver delightful user experiences that put Devoted members first. Responsibilities: Drive ideas from concept to production, from user research to sketching to wireframing to coordinating with engineering teams on prototyping and implementationCreate usable and engaging product experiences that drive key business outcomesLeverage a systems thinking approach to design and deploy thoughtful, reusable design patternsUse data to guide or steer team decisions that put our member’s needs first Requirements: Ability to drive projects forward with confidence, humility, empathy, humor, and a proactive curiosityPortfolio that illustrates your depth of user-centered product design experience on a variety of projects that demonstrate user experience and business impact Passion for breaking down and simplifying complex problems Judgment to simultaneously solve for short and long-term business value. Drive design vision and iterate quickly on loosely scoped, ever-evolving projectsTrack record of closely collaborating with other designers, product managers, business stakeholders, engineers, and QA in fast-paced, agile development environmentsStrong understanding of applied product design best practicesKeen attention to detail in a hyper compliant environmentHealthcare background desired, but not necessary
Devoted Miami-Dade, FL
Feb 05, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. As our Pharmacy Guide, you will have the opportunity to be the pharmacy technician you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the care journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain their medication. You will be an integral part of the clinical pharmacy team, empowering our members to meet their health goals and live healthier lives.  Responsibilities will include: Conduct assessments of medication adherence patterns, including factors contributing to non-adherenceProvide counseling about how to take medications correctlyProvide medication refill remindersDeliver education about financial assistance programs (Federal, state, and private) for medication out-of-pocket costsEngaging with providers to coordinate prescription refills and renewals Engaging with pharmacies to coordinate prescription fulfillmentHelping identify members who may be at-risk for medication non-adherence Identifying and acting to address specific drivers of medication non-adherenceServing as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharingScheduling member appointments with our clinical pharmacist or clinical guides for medication adherence issues, medication reconciliation, and case or disease managementMaintaining documents and grids to track clinical pharmacy interventions and oversight responsibilitiesParticipating in ad-hoc clinical outreach programs that ensure continuity of care and improve the member experience Attributes to success: Desire and ability to listen and engage with our members in a telephonic setting Customer service is built into the very fibers of your beingExperience working as part of a multidisciplinary care teamYou have a great sense of organization and prioritizationComfort with multi-tasking: you’ll be speaking with members and typing notes at the same timeYou’re a great team member with a can-do attitude; you’re self-reflective Desired skills and experience: Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this fieldExperience caring for Medicare patientsA strong desire to continue to work closely with aging patient populationsExperience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill programs)Fluent in Spanish (required)
Devoted Miami-Dade, FL
Feb 05, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit more about this role: For many future Devoted Health members, their first encounter with us will be with our Telesales team. The relationship will begin on the phone. The Telesales Supervisor team will be critical in representing Devoted and showing what we stand for. The supervisor will train, coach, and  motivate a team of telesales agents whom will primarily help set appointments with Devoted Health Career Agents working on the ground in our launch markets and close sales directly with Medicare beneficiaries who prefer enrolling over the phone. The team will be critical in evaluating the healthcare needs of potential members, answering questions about the products, and helping match consumers to the ideal plan that meets  the prospect’s needs.The supervisor will partner with telesales management  to build training content, analyze and manage team performance, recruit and train a growing number of agents, help build team dashboards, build scheduling tools, oversee agent compliance, ensure CMS service standards, manage STARS campaign,  and help build and maintain department policies.   You will work in an entrepreneurial environment where we are constantly looking to learn what our members need and to develop better ways to serve them. You will be asked to identify opportunities to delight members and ideas for ways to make our processes and technology better. Responsibilities will include: Lead a team of  10+ telesales agents  at varying skill levelsProvide coaching & training to assist  in exceeding future member expectations and building customer loyaltyManage team to achieve goals on phone service levels, call quality, sales and appointment conversion ratesConduct side-by-side observations, review calls for quality monitoring and regularly hold 1x1 feedback sessionsAnalyze trends based on historical data to close performance gaps ensuring high sales conversion rate, and low disenrollment and cancellation ratesPartner with compliance team during agent audit to identify areas of improvementProvides agents with individual performance metrics to help support their developmentMake recommendations and/or take corrective action to manage team performance as appropriateEffectively interview and recommend candidates for hireCollaborate with cross-functional teams to help create a fast learning environment with a focus on member acquisition and retentionAdvocate for your team by identifying training, tech and/or process related needs that will improve the member and/or employee experienceCreate a transparent team culture where both positive and critical feedback is comfortably exchanged on a daily basis. Attributes to success: A strong desire to improve the health care experience: you love to serve and make a differenceA commitment to help continuously and constructively develop a team of direct reportsA deep team-orientation across the organizationAn analytical mindset to see and create opportunities for improvementStrong problem-solving skills and able to adapt to change in a fast-paced environmentProven ability to close performance gapsThe ability to adjust your coaching and teaching style to different people Ability to think analytically and connect data trends to behaviorsExcellent communication and relationship building skills, especially in listening, trust-building, and de-escalationProven ability to successfully provide relevant and immediate feedback in a fast-paced and complex startup environmentGrowth orientation: you seek and incorporate feedback and you see the potential in your teammates Desired skills and experience: Valid/current state health insurance license (or ability to acquire prior to start date)At least 4  years of experience in telesales/teleservice and/or Medicare salesYou’re a great leader and team player with a can-do attitude; you’re self- reflectiveAt least 3 years of team lead/supervisor experienceExperience using and training CRM and marketing automation applications (Salesforce.com, Unica)Strong analytical and Google/ Microsoft software skillsAbility  and experience using  data to improve agent performanceAbility to establish and maintain effective working relationships with all levels of internal and external employees, managers, clients and customersExperience building and delivering  performance management and corrective action plans for sales agentAbility to build  and deliver training content to sales agents Ability to coach and train remotely located agents during Annual Enrollment Period for MedicareAbility to work in partnership with data science, engineering, marketing,  telesales and field sales leaders to build and improve workflows, build new SOPs for telesales agents, and improve training programs for agents.Dedication to high quality customer and client service delivery and integrity through proven client and customer relationshipBachelor’s Degree or equivalent customer-facing and management work experienceBilingual in English and Spanish (professional and fluent levels in both) preferred but not required
Devoted Palm Beach, FL
Feb 05, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. A bit about us: Devoted Health is a new health care company looking to improve the lives of seniors in America. We are guided by a deep belief that every senior should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  With aging demographics and rising health costs, this is an industry and problem space that needs today’s best talent working on solutions with high integrity and a long term view. We will improve the lives of seniors by helping them navigate the healthcare system, by utilizing world-class technology and data to enable a simplified experience, by partnering with top providers for better health outcomes. We are building a stellar team to drive towards our starting point goal to launch a Medicare Advantage plan and clinical services in 2019. Why Devoted: Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. A bit more about this role: We are looking for a Community Outreach Specialist who exhibits compassion for the senior population and an ability to network and build relationships within his/her community.  Devoted’s Community Outreach Specialist is responsible for opening doors for sales & marketing opportunities in the community for Devoted’s Sales Agents. The Community Outreach Specialist must embody Devoted’s core values and share them with community influencers.   Responsibilities will include: Building relationships with community influencers and “gatekeepers” to venues where Devoted Sales Agents can prospect and be a part of the senior populationEnsure market comprehension and adherence to Medicare marketing guidelines and compliance regulationsAssist internal and external Sales Agents development of marketing plans and strategiesDeliver Medicare educational presentations at community events to seniorsWork with provider groups for co-op marketingTrack results and ROI on local marketingCollaboration with internal and external stakeholders to achieve intended results Attributes to success: A passion to make a difference in people’s lives and to improve the overall healthcare system in AmericaCompassion of a social worker commingled with the savviness of a skilled marketerProven ability to engage in community-based marketingStellar communication skillsAbility to easily adapt to an agile work environmentTechnically savvyTeam player who is customer-service orientedAbility to establish trust and credibility at all levels of the organization Desired skills and experience: Local network and contacts in the communityPreferred experience in Medicare Advantage industryCollege degree preferredUnrestricted Driver's License
Devoted Waltham, MA
Feb 05, 2020
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.  We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us. The Delegated Operations function within the Operations Performance Improvement team assures operational excellence is delivered to Devoted members across services provided by external partners. As part of this function, the Delegated Operations Associate liaises with entities to whom Devoted has delegated one or more operational functions to drive consistency in service and high quality across membership.  This role facilitates operational implementation of new entities and oversees day-to-day troubleshooting and performance management of existing partners.    The ideal candidate is a proven team player who is able to engage relevant parties cross-functionally, build relationships with external partners, and as applicable, facilitate operational change.  This individual has a proven track record of success implementing projects and must be able to think critically to analyze performance and identify opportunities for improvement.  Responsibilities will include: Monitor performance of Devoted’s partners against agreed upon performance targets and hold partners accountableSupport Devoted’s member-facing teams in addressing member questions and resolving escalated issues related to delegated servicesDevelop and maintain vendor documentation Act as liaison with delegated entity for all internal Devoted operations teamsManage implementation of new partners, as applicableFacilitate improvement efforts, as needed Attributes to success: Ability to cultivate and maintain positive working relationships across Devoted teams and external partnersStrong written and oral communication skillsAnalytic mindset, comfort executing qualitative and quantitative analysesKnowledge of vendor capabilities, systems and related processesAbility to deal effectively with ambiguous situations and drive alignment across groupsResults-oriented with a willingness to take initiative and get the job done, particularly in favor of improving the experience of Devoted’s membersHigh degree of professionalism Desired skills and experience: Ability to work in a startup, fast paced environment 3-5 years of relevant business experience in vendor management and/or project managementStrong cross-functional project management and stakeholder management skillsConfidence in leading internal and external meetings and presenting findingsHealthcare experience preferred, particularly if you have experience at a payer or working with healthcare vendorsExperience with data integrations a plus