Turo

  • Los Angeles, CA
Turo San Francisco, CA
Dec 14, 2019
Jobs @ Turo Customer Support Operations Manager - Host Ops San Francisco, Ca We are looking for a Customer Support Manager to continue Turo’s ongoing pursuit of creating an excellent customer experience, especially on behalf of our host community!   A successful Customer Support Operations Manager has superb communication, analytical and organizational skills as well as a desire to get deep into operational details including policies and processes to make doing business with Turo an amazing experience. You are accomplished in communicating and influencing and know customer support. The right leader: is passionate about supporting and growing an engaged and high quality community has the ability to get deep into the details of processes and data while also understanding how each detail connects to the future and impacts the Turo community can collaborate across departments and geographies to formulate solutions  is an excellent communicator able to interface with others in person and via written communications, including social media Responsibilities Participate in multi-department meetings representing operations and customer support departments in relationship to the Host experience Provide feedback to other department heads, as required, to improve the host experience and our product Be the point person for driving host quality and satisfaction for Turo’s customer support teams Monitor Turo’s host dashboard and host sentiment to pinpoint areas of opportunity Identify opportunities to further improve the quality and efficiency of Turo’s policies and processes related to hosts and drive their implementation Work with members of the VIP customer support team addressing Power Host and All Star Host issue resolution As needed, be the “voice of the host” within Turo Manage ongoing special projects related to Hosts (currently ‘dream trips’ and ‘host gifting’) Represent Turo’s mission, vision and values with integrity and professionalism Requirements Passionate about making car-sharing on Turo an incredible experience for hosts Excellent track record of “leading by influence” - you know now to get many stakeholders from different teams on the same page 1 year in customer service leadership position, with experience in developing and implementing operational process improvements Ability to quickly understand and use multiple technologies and tool sets Self-driven and highly motivated with a true sense of ownership from start to finish Undergraduate degree or equivalent required Bonus: start-up experience, experience or familiarity working with or at a Business Process Outsourcing (BPO)  Willingness and ability to travel 10% About Turo Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-ZS1 Interested? Apply here.
Turo Berlin, GER
Dec 12, 2019
Jobs @ Turo Community Sales Associate Berlin, Germany Start-up sucht Telefon-Sales-Rakete...! Du bist eine echte Telefon-Sales-Rakete ohne Scheu? Du liebst den direkten Kontakt zu Usern am Telefon? Du suchst nicht irgendeinen Job, sondern die Herausforderung und willst Neues mit aufbauen?  Über TURO: Wir sind TURO, der weltweit größte Marktplatz für privates Carsharing. Mit mehr als 400,000 Fahrzeugen und mehr als 10 Millionen Usern weltweit. Eines der erfolgreichsten Start-ups des Silicon Valley mit mehr als US$ 450 Millionen Finanzierung von den renommiertesten Investoren, z.B. Daimler Google Ventures und IAC. Seit Januar 2018 gibt es TURO in Deutschland, seither sind wir hier auf mehr als 4,500 Fahrzeuge gewachsen. TURO revolutioniert den privaten Autobesitz und die Mobilität. Private Autobesitzer können über TURO mit ihrem Auto Geld verdienen, indem sie es mit anderen teilen oder “sharen”. User können coole Autos günstig von privat mieten, z.B. für den Wochenendtrip ins Grüne, den Sommerurlaub oder den Umzug. Alles rundum sorglos versichert durch unseren Partner Allianz. Die Presse nennt TURO häufig “das Airbnb für Autos”. Für unser deutsches Team in Berlin suchen wir ab sofort wir eine/n: Community Sales Associate (m/w/d, Vollzeit) Deine Aufgaben: Telefon-Sales an unsere Vermieter-Community: Am Telefon begrüßt Du unsere neuen Vermieter, die ihr Auto auf TURO hochgeladen haben, “onboardest” sie und beantwortest all ihre Fragen, damit sie erfolgreiche Vermieter werden und schnell die erste Buchungsanfrage eines Mieters für ihr Auto erhalten.  Du bist am Telefon total überzeugend: Freundlich, frisch, authentisch und Du schaffst es mit jedem Telefonat, unsere neuen Vermieter für das Teilen ihrer Autos über TURO zu begeistern.  Community Events: Du hilfst dabei, querbeet durch Deutschland Community Events zu organisieren, zu denen wir unsere User regelmäßig einladen, um sie persönlich kennenzulernen.  Community Marketing: Du arbeitest an allen Marketinginitiativen mit, die wir unserer Community anbieten, um noch erfolgreichere Vermieter zu werden.  Dabei kannst Du Deine Ideen mit einbringen und siehst sie manchmal sogar als Werbung online oder in der U-Bahn wieder. In diesem Job berichtest Du direkt an unseren Community & Business Development Chef Jasper.    Was Du mitbringst:   Du bist eine echte Sales-Rakete und telefonierst gern mit Usern: Schlagfertig, frisch, überzeugend. Scheu vor Cold Calling kennst Du nicht.  Du sprichst fließend Deutsch und Englisch. Du hast Deine Schule und Deine Berufsausbildung gut abgeschlossen. Wenn Du studiert hat, wäre das noch besser, ist aber kein Muss.   Berufserfahrung: Du hast schon 1-2 Jahre Berufserfahrung in der Kundenbetreuung oder im Vertrieb? Super! Du hast noch keine Berufserfahrung? Kein Problem, Hauptsache, Du bist schlau, fleißig, schnell und Du liebst Sales und direkten Kundenkontakt - dann bringen wir Dir on-the-job alles bei.  Du willst im Leben etwas erreichen und wachsen, auch über Dich selbst hinaus. Dein Job ist für Dich mehr als nur Mittel zum Zweck, er soll Dir auch einen Teil echte Erfüllung bringen. Du begeisterst Dich für die Sharing Economy und das Internet und bist ein “heavy user”.  Du scheust nicht den Sprung ins kalte Wasser und arbeitest Dich gern und schnell auch in Themen ein, mit denen Du vorher noch nie zu tun hattest.  Was wir Dir bieten: Ein gutes Gehalt sowie Aktienanteile an TURO Inc., unserer Muttergesellschaft in den USA.  Ein waschechtes Start-Up-Umfeld im Deutschland-Office eines führenden Silicon-Valley Unternehmens. Ein cooles Büro in Berlin und ein hochmotiviertes Team mit KollegInnen u.a. in San Francisco, London und Toronto.  Die Perspektive, zusammen mit dem Unternehmen zu wachsen, sei es in eine Spezialisten- oder eine Führungsrolle. Das Gegenteil von Routine, dafür rasantes und ständiges Wachstum, ständig neue Herausforderungen und die tiefe Befriedigung, am Ende jeder Arbeitswoche an den Ergebnissen selber ablesen zu können, was Du zu TUROs Erfolg beigetragen hast.  Monatliches TURO Reiseguthaben. Die neueste Apple Hardware. Bis hoffentlich bald bei TURO! Interested? Apply here.
Turo Phoenix, AZ
Dec 10, 2019
Jobs @ Turo Account Executive Phoenix, AZ Our Sales team is expanding to keep up with the explosive demand for cars in the Turo marketplace. We’re looking for a scrappy Account Executive to further accelerate our growth by growing our vehicle supply and help fulfill our mission to put the world’s billion+ cars to better use. You’ll develop and build our professional host community to broaden our selection of listings across the country. You’ll be responsible for prioritizing and executing all the professional host and vehicle acquisition to our platform. As one of the key members of the Supply Growth team, you’ll help us develop and test different channels and types of messaging to drive more vehicle supply. And as we find approaches that resonate, you’ll drive their execution and scale them out. Got it? Perfect, we like you already. Let's talk specifics. Responsibilities: Call and email car owners and independent car rental agencies to evangelize Turo and the benefits of car sharing Own the entire sales cycle from lead generation and prospecting to closing and account management in a high-velocity environment At times, you may help new owners on-board our platform to successfully complete their first transactions Gather product/experience feedback, conduct surveys, and parlay findings to the relevant teams at Turo We're a small team in a dynamic startup environment; you may be called upon to support the Sales team in other capacities, such as supporting live events or partner meetings Requirements: 2-4 years of cold calling, lead generation, and/or prospecting experience 2-4 years of quota carrying inside sales experience 1-2 years B2B experience Familiarity with Salesforce Excellent follow-through, attention to detail, and minimal need for supervision Hyper-organized: your Salesforce records will set the bar for everyone at the company Ability to multi-task and thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision Strong desire to expand and acquire new skills Aspire to become a leader in a dynamic and growing team Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission Travel may be required BA/BS degree or relevant equivalent qualification Benefits: Competitive salary + commission and meaningful equity Employer-paid medical, dental, and vision insurance Cell phone and gym reimbursement Apple equipment Four weeks paid time off, paid holidays, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month   About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-TC1  Interested? Apply here.
Turo Phoenix, AZ
Dec 10, 2019
Jobs @ Turo Junior Account Executive Phoenix, AZ Our Sales team is expanding to keep up with the explosive demand for cars in the Turo marketplace. We’re looking for a scrappy Junior Account Executive to further accelerate our growth by growing our vehicle supply and fulfilling upon our mission to put the world’s billion cars to better use. You’ll develop and build our host community to broaden our selection of listings across the country. As a Junior Account Executive, you’ll help us develop and test different channels and types of messaging to drive more vehicle supply. Got it? Perfect, we like you already. Let's talk specifics. Responsibilities: Call and email car owners to evangelize Turo and the benefits of car sharing Own the entire sales cycle from prospect to close in a high-velocity environment Help new owners on-board to our platform to successfully complete their first trips Gather product/experience feedback and communicate findings to the relevant teams at Turo We're a small team in a dynamic startup environment; you may be called upon to support the Sales team in other capacities, such as supporting live events or partner meetings Requirements:   1+ year of cold calling, lead generation, and/or prospecting experience 1+ year of quota carrying inside sales experience and/or customer service in a high volume organization Familiarity with CRM systems Excellent follow-through, attention to detail, and minimal need for supervision Hyper organized: your Salesforce records will set the bar for everyone at the company Ability to multi-task and thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision Strong desire to expand and acquire new skills Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission BA/BS degree or relevant equivalent qualification  Benefits: Competitive salary + commission and meaningful equity Employer-paid medical, dental, and vision insurance Cell phone and gym reimbursement Apple equipment Four weeks paid time off, 11 paid holidays, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-TC1    Interested? Apply here.
Turo Phoenix, AZ
Dec 10, 2019
Jobs @ Turo Customer Support Escalations Lead Phoenix, AZ We are looking for a motivated individual with expertise in providing excellent customer support to join our escalations team in Phoenix. The ideal candidate is a master problem solver with an entrepreneurial spirit and a can do attitude. This is an exciting opportunity to take part in a high energy and fun work environment for a rapidly growing company with global ambitions. This position is full-time / $18 hourly, with a 3 month probation period. Responsibilities Handling inbound calls and emails from members. Answer inquiries about membership, accounts and our services via phone and email. Fielding complaints and escalations across a broad range of areas: billing, fees and fines, mechanical issues, damage, and reservation scheduling. Ensuring that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time. Consistently contributing ideas to further improve the member experience. Qualifications BA / BS or equivalent strongly preferred. Strong customer service background, preferably with prior call center experience and/or demonstrated dispute resolution skills.  Top-notch oral and written communication skills. Strong data entry and computer skills required, proficiency with OS X highly valuable. Availability on the weekends. We are open 7 days a week, with hours ranging from 7 AM to 6 PM (MST). Willingness to work outside standard business hours to support our members when they need it most. Ability to work both in a team environment and independently. Outstanding attention to detail, with strong ethic of personal responsibility. Ability to work independently with little or no supervision/direction. Personable, outgoing individual who enjoys working with people, and is able to handle high-stress situations with grace. It’s a fun group, so a positive attitude is a must. Ability to work in a fast-paced, quickly-changing environment. Great problem solving skills and analytical abilities. Experience using Zendesk or other CRM or customer service applications, and strong knowledge of Gmail, Google Docs, and Excel. Benefits Meaningful equity Employer paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month About Turo Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! Interested? Apply here.
Turo Phoenix, AZ
Dec 06, 2019
Jobs @ Turo Claims Associate Phoenix, AZ We have multiple positions open for  Claims   Associates  to join us as we expand our operations team in Arizona. This is an exciting opportunity to join a rapidly growing company with global ambitions in a high energy work environment. If you’re looking to make a real impact on a challenging part of the business, come join our team!  Role & Responsibilities Provide exceptional customer service for Turo owners and travelers Investigate and process auto  claims  filed by Turo owners and travelers When possible, assist Turo members in the self-resolution process Coordinate  claims  processing with Turo's third party administrator Collect any amounts due from renters Maintain accurate documentation Actively contribute to continuous improvement in Turo’s processes for  claims  handling, strive to make Turo's organization a leader in customer service and cost management Qualifications Strongly prefer minimum of 1-2 years experience in auto  claims  handling experience, preferably with a major auto insurance carrier or car rental company BA/BS or equivalent preferred. State licensing desirable Exceptional personal qualities and people skills Outstanding conflict resolution and de-escalation skills Ability to work in a fast-paced environment, drive and embrace change Excellent follow-through, attention to detail, and with minimal need for supervision Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission Commitment to high responsiveness and availability Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems,  claims  management systems. Mac expertise a plus Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders   Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, 11 paid holidays, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month   About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-TC1  Interested? Apply here.
Turo Toronto, CAN
Dec 06, 2019
Jobs @ Turo Associate, Account Manager (Bilingual) Toronto Our supply team is expanding to keep up with the explosive growth of the Turo marketplace in Canada. As a double-sided marketplace, we need to take care of not only the people who book cars on Turo (our guests), but also the people who choose to share their cars (our hosts). Most of our hosts are individuals who choose to list a car they already own during times they don’t need to use it. But some people have discovered that listing cars on Turo can be a scalable business opportunity, and we’re witnessing a new class of entrepreneurs who are building and sharing out fleets of cars on Turo. These seasoned hosts provide great experiences to our guests and help fulfill Turo’s mission by enabling more efficient use of vehicles and an alternative to private car ownership. By joining our team as an Associate, Account Management, you will be building relationships with our top hosts, manage expectations, liaise (when needed) with our support/claim team and other internal departments and helping foster the growth of our most strategic hosts, while ensuring that we maximize the potential of our host's vehicles and we help them taking their Turo activities to the next level. Responsibilities: Be the primary point of contact and build long-term relationships with our top hosts and commercial hosts. Help hosts through email, phone, online presentations, screen-share and in-person meetings. Develop a trusted advisor relationship with top hosts and potential top hosts. Identify growth opportunities and challenges unique to Power Hosts’ business. Gather product/experience feedback. Forecast and track key account metrics Liaise between hosts and internal teams such as customer support and claims Assist with challenging hosts’ requests or issue escalations as needed We're a small team in a dynamic startup environment; you may be called upon to support in other capacities, such as supporting live events or working with other teams Requirements:  MUST be fluent in both English and French. 1+ years of experience in account management Customer-centric mindset Great communication skills; in person, on the phone and written. Ability to handle difficult conversations with ease and grace A people person who enjoys developing new working relationships. Strong self-motivator with the ability to work cohesively in small teams and independently Ability to thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision Able to seek thorough context before coming to a judgment of a situation. Not afraid to take on a challenge and enjoy problem-solving Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission Bonus points if you are a Turo Host About Turo: Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at  https://turo.com , the App Store, and Google Play, and check out our blog,  Field Notes .  Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more  about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-ZS1 Interested? Apply here.
Turo San Francisco, CA
Dec 05, 2019
Jobs @ Turo Senior Government Relations Manager & Legislative Counsel San Francisco Turo is expanding our Government Relations program and seeks a talented and experienced Government Relations & Legislative Counsel professional to help shape public policy in the peer-to-peer car sharing space.  While initial focus is on U.S. government relations at the Local, State and Federal level, this professional will also support our international business growth. This is an incredible opportunity to join a fast-growing startup and contribute to shaping global public policy in the car sharing space.   Responsibilities: Drive Turo’s objectives relating state and potentially federal government relations. Develop and maintain relationships with key legislators, organizations, committees and programs that impact Turo operations. Draw on existing experience to develop and execute jurisdiction-specific strategies to promote concept of car-sharing while defeating efforts by incumbents to slow or inhibit our growth. Monitor all legislative and regulatory activities with impact on Turo, and develop engagement, inoculation and education plans to address each one. Contribute content to Turo grassroots website OpenRoad. Respond to inquiries from and manage relationships with airports. Review legislation and draft amendments Represent Turo in meetings, panel discussions, and group meetings in locations across North America. Draft correspondence and collateral material for public use. Requirements: 6+ years professional Government Relations experience in private sector company, high tech or platform business experience preferred. Direct government relations experience with focus on 50 states and local jurisdictions. Some familiarity with international government relations and politics is desired. Strong organizational and communications skills including executive presence, public speaking, and writing is required. Bachelor’s degree & Juris Doctor degree. Demonstrated ability to be flexible, collaborative, and succeed in fluid startup environment is critical. Benefits: Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, 10 paid holidays, volunteer time off, parental leave Weekly catered lunch Company-sponsored happy hours and team events Turo owner matching and vehicle reimbursement program Turo travel credit every month    About Turo Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-ZS1   Interested? Apply here.
Turo Phoenix, AZ
Nov 27, 2019
Jobs @ Turo Claims Supervisor Phoenix, AZ We are looking for a claims supervisor to join us as part of our claims team in Phoenix, AZ. This is an exciting opportunity to help continue to grow our new office and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Senior Claims Manager. Role & Responsibilities Lead and oversee a team of 5 to 8 claims associates and specialists Identify and drive ongoing improvements to our policies and procedures Foster a high quality work environment that inspires the team to deliver a world class claims experience to our customers Collaborate with your peers, team, supervisors and our outside vendors to continue to improve results Hire, onboard, develop and mentor your team Handle escalations of difficult situations Meet KPIs for customer satisfaction, financial performance, and employee satisfaction Complete weekly aged pending reports and reviews Payment authority and coverage reviews for all team members Vendor management assistance and review Training and knowledge checks Invoice reviews on all claims Daily metric reviews of your team Monthly scorecard updates and analysis Additional leadership assignments monthly High level decision making Multitasking different projects and prioritizing at a moments notice   Qualifications Strongly prefer minimum a minimum of 2-5 years experience in claims handling, including claims terminology, case study, and or underwriting. Strong understanding of relevant data and metrics to drive results BA/BS preferred Entrepreneurial mindset State licensing desirable (but not required) Exceptional personal qualities and people skills Outstanding conflict resolution and de-escalation skills Ability to work in a fast-paced environment, drive and embrace change Excellent follow-through, attention to detail, and with minimal need for supervision Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission Commitment to high responsiveness and availability Strong proficiency with technology such as: Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems.  Mac expertise a plus Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, 11 paid holidays, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month   About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-TC1  Interested? Apply here.
Turo Phoenix, AZ
Nov 21, 2019
Jobs @ Turo Claims Associate (Partial remote Sat - Wed) Phoenix, AZ We have multiple positions open for  Claims   Associates  to join us as we expand our operations team in Arizona. This is an exciting opportunity to join a rapidly growing company with global ambitions in a high energy work environment. If you’re looking to make a real impact on a challenging part of the business, come join our team!  This is a partially remote position including work from home on the weekends. Role & Responsibilities Provide exceptional customer service for Turo owners and travelers Investigate and process auto  claims  filed by Turo owners and travelers When possible, assist Turo members in the self-resolution process Coordinate  claims  processing with Turo's third party administrator Collect any amounts due from renters Maintain accurate documentation Actively contribute to continuous improvement in Turo’s processes for  claims  handling, strive to make Turo's organization a leader in customer service and cost management Qualifications Strongly prefer minimum of 1-2 years experience in auto  claims  handling experience, preferably with a major auto insurance carrier or car rental company Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars BA/BS or equivalent preferred. State licensing desirable Exceptional personal qualities and people skills Outstanding conflict resolution and de-escalation skills Ability to work in a fast-paced environment, drive and embrace change Excellent follow-through, attention to detail, and with minimal need for supervision Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission Commitment to high responsiveness and availability Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems,  claims  management systems. Mac expertise a plus Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders   Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, 11 paid holidays, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month   About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-TC1  Interested? Apply here.
Turo San Francisco, CA
Nov 21, 2019
Jobs @ Turo Lead UX Researcher San Francisco About our team We're a supportive, down-to-earth team of user researchers and product designers who work closely with engineers and product managers to discover, evaluate, and iterate on well-crafted experiences. We're fully bought into the belief that research insights fuel extraordinary experiences—at Turo there's no need to sell the value of user research, we're already devotees. Your role and impact The Lead UX Researcher will report to our VP of Design and will plan and conduct multi-method research that answers big questions and shapes our in-product and real-world experiences. We’re looking for a senior practitioner to be a player/coach who owns strategic research projects and manages/mentors a small team of researchers. You are an excellent communicator and a flexible team player that can thrive in the dynamic mobility space. You are a strong UX researcher and have experience mentoring more junior researchers to help them grow. You are comfortable working closely with designers, product managers, and engineers who care deeply about creating experiences that increase trust, safety and create delightful experiences for our community of hosts and guests. Moreover, as the most senior member of our UX research practice, you will help us optimize our tools, and process as we continue to increase the impact of our research team. Responsibilities Deliver high-impact user research that helps shape product decisions from definition to launch, working at both a strategic and tactical level Manage, mentor and inspire our UX Researchers to conduct impactful studies for our hosts and guests, including field research, diary studies, surveys, usability testing, and any other creative methods you find effective Find creative and compelling ways to evangelize research insights throughout the company, to help sustain an informed and empathetic organization Increase research team efficiency where possible by optimizing tools, processes, and workflows with the UX Research team Experience 5+ years of professional experience as a user researcher 1-2 years of experience managing or regularly mentoring junior researchers Masters or Ph.D. in Human-Computer Interaction, Sociology, Psychology, Anthropology or related field, or equivalent practical experience End-to-end experience with all aspects of user research (study design, recruiting, moderation, analysis, reporting) Excellent communication, presentation, social and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization Bonus Skills Experience conducting or managing international research Experience coordinating a research backlog While the UX research team most frequently focuses on qualitative methods, expertise with quantitative research methods is a big plus Interested? Apply here.
Turo Phoenix, AZ
Nov 19, 2019
Jobs @ Turo Supervisor, Canada Claims (Bilingual Preferred) Phoenix, AZ We are looking for a Claims Supervisor for team Canada to join us as part of our claims team in Phoenix, AZ. This is an exciting opportunity to help continue to grow our new office and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Senior Claims Manager. Role & Responsibilities Lead and oversee a team of 5 to 8 claims associates and specialists Identify and drive ongoing improvements to our policies and procedures Foster a high quality work environment that inspires the team to deliver a world-class claims experience to our customers Collaborate with your peers, team, supervisors and our outside vendors to continue to improve results Hire, onboard, develop and mentor your team Handle escalations of difficult situations Meet KPIs for customer satisfaction, financial performance, and employee satisfaction Complete weekly aged pending reports and reviews Payment authority and coverage reviews for all team members Vendor management assistance and review Training and knowledge checks Invoice reviews on all claims Daily metric reviews of your team Monthly scorecard updates and analysis Additional leadership assignments monthly High level decision making Multitasking different projects and prioritizing at a moments notice Qualifications Minimum 3-5 years leadership experience required Strongly prefer minimum a minimum of 2-5 years experience in claims handling, including claims terminology, case study, and or underwriting. Strong understanding of relevant data and metrics to drive results BA/BS preferred French Language skill preferred Entrepreneurial mindset State licensing desirable (but not required) Exceptional personal qualities and people skills Outstanding conflict resolution and de-escalation skills Ability to work in a fast-paced environment, drive and embrace change Excellent follow-through, attention to detail, and with minimal need for supervision Must be a team player, with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission Commitment to high responsiveness and availability Strong proficiency with technology such as Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems. Mac expertise a plus Benefits Competitive salary and meaningful equity Employer-paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, 11 paid holidays, generous parental leave Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo travel credit every month About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-TC1  Interested? Apply here.
Turo San Francisco, CA
Nov 19, 2019
Jobs @ Turo Senior Data Analyst, Product San Francisco. CA Senior Data Analyst, Product Turo is seeking a Senior Data Analyst to join our growing SF team and turbo-charge Turo’s growth in the US. The Senior Data Analyst will have the opportunity to liaise with many cross-functional teams and executives across the entire company to drive growth and product initiatives. The ideal person for this role is passionate about data, growth, product and marketplaces and will be able to leverage all of our data to help product managers make the best possible decisions.  Responsibilities Develop a keen understanding of our business with a specific focus on product experience (product journey) Drive ongoing analysis of business performance trends and KPIs across key parts of the business (marketplace metrics, supply, etc.) in close partnership with Product Management and other leaders Lead ad-hoc analytical projects based on Turo strategic priorities Design and build new dashboards to monitor performance metrics; maintain existing dashboards for accuracy and incorporate changes in the business Build a strong relationship with the data science team to develop impactful data products Present your research and insights to all levels of the company and work with cross-functional teams to rapidly execute and iterate  Requirements 3-5 years of using analytics to drive strategic business decisions; examples include product analytics, business intelligence, strategy consulting firm or investment banking; experience in consumer tech, marketplaces or e-commerce a strong plus Top notch quantitative skills; strong proficiency in conducting detailed data analysis and using metrics to drive business results  Extensive experience with SQL; additional experience with BI & visualization tools is a strong plus (i.e. DOMO, Looker, Tableau) Experience transforming data into presentations that “tell the story” behind the data Very strong communication skills and ability to work collaboratively with cross-functional teams and at senior executive level Comfortable working with MS Excel and MS PowerPoint Must be intellectually curious, eager to learn, self-motivated, detail oriented, and able to multitask Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission Ability to thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal oriented and can execute without close supervision Benefits Competitive salary and equity for all full-time employees Employer paid medical, dental, and vision insurance Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave Weekly catered lunch with a fully-stocked kitchen Company-sponsored happy hours and team events Turo host matching and vehicle reimbursement program Turo travel credit every month About Turo Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! Interested? Apply here.
Turo San Francisco, CA
Nov 17, 2019
Jobs @ Turo Product Designer San Francisco, CA We believe cohesive, thoughtful design is literally the tie that binds our products, services, and touchpoints together and, is central to Turo's mission of putting the world's 1+ billion cars to better use. About Our Team We're a supportive, down-to-earth team of designers who work closely with researchers, product managers, engineers, and other cross-functional peers to discover, validate, and iterate on well-crafted user experiences. We're fully committed to the belief that design fuels outstanding experiences—at Turo there's no need to sell the value of design, we're already devotees. Your Role And Impact You will collaborate with cross-functional peers to find new ways to deliver great user experiences and achieve business results. As the voice of design within your team, you will first and foremost focus on beautiful and effective product experiences but have the pragmatism and business awareness to help negotiate tradeoffs that result in great outcomes. Designing at Turo requires an aptitude for validating ideas through research and data, often starting with purposefully bite-sized designs that are aimed at expediting our learning and helping us validate our hypotheses as fast as possible. You’ll approach things systemically and are skilled at moving quickly while maintaining a high bar for the user experience. Responsibilities Be an influential design leader within your product team, helping your cross-functional peers deliver a great user experience across our web, iOS and Android new user flows, while moving at speed Deliver the full-range of design, from strategy through to pixel level detail. Some days you will be rapidly sketching ideas and launching experiments, others you will be crafting a vision to set a project up for long-term success Collaborate with Product Management, Engineering, Research, and Marketing to effectively communicate the value of Turo to all users, while also creating a cohesive brand experience Continually analyze, and iterate — leveraging quantitative and qualitative data — to create clear and highly effective designs Give and solicit feedback from other designers to continually raise our bar for quality Work with cross-functional peers to prioritize and plan implementation details Experience A portfolio demonstrating your talent designing for desktop and mobile digital experiences with stories of how your contributions led to quantifiable improvements 2+ years of experience designing for digital products that have been released to the public Insatiable curiosity to understand user behavior and a compelling desire to remove obstacles so they can achieve their goals A passion for connecting your work directly to business outcomes A desire to move fast and learn—from rapid prototyping of concepts to delivering the tactical pieces required to launch products A love for productive collaboration and a desire to build relationships with a group of smart people who are passionate about what they do Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment Four weeks paid time off, volunteer time off, generous parental leave Mobile phone reimbursement Wellness reimbursement Weekly catered lunch Stocked kitchen and beverages Company-sponsored happy hours and team events Turo owner matching and vehicle reimbursement program Monthly travel credit towards booking a Turo vehicle    We're an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!   Interested? Apply here.
Turo San Francisco, CA
Nov 13, 2019
Jobs @ Turo Senior Android Engineer San Francisco, CA We are looking for brilliant software engineers for our team. You should have a passion for consumer products and want to help us achieve our goal of bringing Turo to everyone. We ship code daily, A/B test extensively, and have a primary role in experimenting with new ideas from inception to implementation. There’s much to do, and you’ll be responsible for making some real cool stuff happen. Do you love Android? From booking your next trip to picking up a car, we build our Android app so it is integral to the Turo experience. Be a member of a small team of talented engineers and play a major role in shaping an exciting app that’s changing how people travel and think about car ownership. What you'll do You will be using the latest technologies to help us deliver a first class Android experience. You will collaborate extensively with product managers, designers, and engineers to develop product features that drive our metrics. You will produce high-quality maintainable code, test it, collaboratively review it and ship it. You will identify areas to improve and scale our architecture and application design. Ensure proper technical design and documentation. Work efficiently in a constantly changing and growing environment where the process is fluid and creative solutions are desired. Your profile You love developing Android apps and possess real passion for the platform. You have 4+ years experience shipping Android apps available on Google Play. You are fluent in Java or Kotlin and have deep knowledge of the Android SDK. You are well versed in Clean Architecture, MVP and Solid principles. You have an understanding of reactive programming. You are a strong communicator. Explaining complex technical concepts to our designers, support staff, and engineers is no problem for you. You enjoy solving problems and helping others meet our goals. Bonus points if You have a track-record of shipping features which created an impact. You have experience writing UI tests using Espresso. You are passionate about writing applications using Kotlin and Dagger 2. You have exposure to growth levers such as SEO, user acquisition, activation, funnel optimization and social engagement. You have contributed to open source projects. Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment of your choice Four weeks paid time off, 11 paid holidays, volunteer time off, generous parental leave Weekly catered lunch with a fully-stocked kitchen Company-sponsored happy hours and team events Turo owner matching and vehicle reimbursement program Turo travel credit every month Engineering education allowance every month About Turo: Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!   Interested? Apply here.
Turo Phoenix, AZ
Nov 08, 2019
Jobs @ Turo Director, Physical Damage Claims Phoenix, AZ It’s taken ten years, hundreds of thousands of trips, and millions of miles to arrive here at Turo. Our marketplace has blossomed into something truly extraordinary — a vibrant community of car owners and travelers who inspire and fuel us every day.   We’d love to for you to join us in our mission of putting the world’s 1.5 billion cars to better use. We are positioned to capitalize on our stronghold as the nation’s largest peer to peer rental marketplace, and have global aspirations to further disrupt the $60 billion international car rental industry. We are connecting vehicle owners whose cars would otherwise be idle with travelers seeking unscripted mobility, creating memories for owners and travelers as they connect through the shared economy. We’re backed by top-tier investors, including IAC, Kleiner Perkins, Canaan Partners, August Capital, Google Ventures, and Shasta Ventures. With a talented, dedicated team, we have changed the way people think about travel and vehicle ownership. Position Overview We are looking for a Director to oversee the day-to-day operations of Turo physical damage claims handling. This individual will help create a dynamic work environment, where team members consistently grow their careers, exceed customer expectations and achieve operational excellence in the handling of physical damage claims. This role will be based in our Phoenix, AZ office. Responsibilities Oversee the day-to-day operations of 50+ team of claims supervisors & associates, driving customer satisfaction, employee engagement and operational excellence Develop and execute best in class workforce management to ensure an optimal balance of capacity and efficiency.  Develop a suite of reporting to effectively measure execution of claims handling best practices, to have clear visibility on claims throughout the handling process and to drive continuous improvement.  Own the people development plan for Turo claims supervisors and associates, making Turo claims a compelling place for team members to grow their career Monitor cost trends and claims accuracy, developing actions and refining processes to improve claims accuracy and eliminate claims handling leakage.  Drive continuous improvement in the customer experience Ensure successful execution on new and existing processes and policies Collaborate with other departments and claims team management as needed Requirements 5+ years of experience managing teams of 50+ in service operations Superb people management, communication and operational management skills Deep passion for the customer and employee experience Strong knowledge of Lean, Six Sigma or other process improvement methodologies Advanced communication skills, able to connect to a wide range of audiences Prior experience in leading auto physical damage claims or a deep desire to become an expert Track record of building and scaling operations Job Benefits Competitive salary and equity for all full-time employees Employer paid medical, dental, and vision insurance Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave Weekly catered lunch with a fully-stocked kitchen Company-sponsored happy hours and team events Turo host matching and vehicle reimbursement program Turo travel credit every month About Turo Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com , the App Store, and Google Play, and check out our blog, Field Notes .   Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.  Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-ZS1 Interested? Apply here.
Turo San Francisco, CA
Nov 07, 2019
Jobs @ Turo Vice President, Acquisition San Francisco, CA   We’re looking for an experienced marketing leader to discover and unlock Turo's next wave of growth through user acquisition. You are a big picture thinker who can seamlessly navigate from high-level strategy to execution with a meticulous attention to detail. You have a proven track record of scaling multi-million dollar media budgets across both digital and offline channels, building a world-class team of acquisition marketers, and implementing cutting edge acquisition marketing tech to automate and scale.  You understand the powerful leverage that comes from organic traffic growth, viral loops, conversion rate optimization, and brand building. So while you are exceptional at driving paid traffic efficiently and optimizing paid media performance, you are always on the hunt for unpaid growth strategies that will multiply your team’s efforts.  This role reports to Turo’s CMO. You will collaborate directly with the exec team and senior leadership across Marketing, Data, Engineering, Product, Finance, and Business Development to define and execute the user acquisition strategy that will achieve Turo’s aggressive growth goals. Got it? Perfect, we like you already. Let’s talk specifics: Responsibilities: Develop, plan, and execute growth strategies across both paid & organic user acquisition channels, including SEM, SEO, paid social, online travel agencies, TV, radio/podcast, OOH, display, retargeting, and online video Build and lead a rockstar team of acquisition marketers who own the management of their channels from end to end (channel strategy, campaign execution, optimization & analysis) Fully own our multi-million dollar media budget, including daily performance tracking and determining the optimal channel mix allocation that maximizes ROI (i.e. LTV/CAC) Collaborate with Product, Engineering, and Data to build best-in-class acquisition marketing software that automates and scales our media spend profitably (e.g. LTV models, bidders, budget allocators) Partner closely with the Brand Creative teams to continuously test and improve campaign creative, copy, and audience targeting Work with the Communications and Brand teams to grow Turo’s brand awareness through buzzworthy brand campaigns and influencer marketing Partner closely with Data to measure the incrementality of our acquisition initiatives, and establish a regular reporting cadence on customers acquired, LTV/CAC, and payback period by channel Implement marketing best practices and collaboration processes, orienting the team in ways that align directly with Product, Data, Engineering, and other Marketing teams Regularly report to exec staff on progress towards goals and participate in senior leadership discussions about company strategy and business performance management Requirements: 15+ years of experience in marketing, growth, and/or related fields Proven track record of scaling multi-million dollar media budgets with a laser focus on marginal ROI and payback period Deep channel expertise across paid & organic and online & offline, particularly in SEM/SEO, TV, and Paid Social Expert in performance marketing and marketing analytics; you are quantitative by nature and make decisions supported by data Knowledge of the latest & greatest trends in acquisition marketing technology; experience working with engineers and data scientists to scale acquisition efforts Ability to communicate ideas on technical subjects related to acquisition marketing such as attribution & incrementality, lifetime value modeling, and spend optimization B2C marketing experience required; experience with two-sided marketplaces strongly preferred Track record of building and scaling rock-star marketing teams, including recruitment, team management, and mentoring Deep understanding of consumer psychology and mindset Strong interpersonal and communication skills, with the ability to communicate and influence effectively across various departments Experience working in rapid growth environment that requires flexibility and continuous innovation Able to “roll up your sleeves” to do what is needed in urgent situations while maintaining a “big-picture” view. You are excited about the idea of working with a small team to get the job done, even if you sometimes need to do things that are outside of your direct job description About Turo: Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply! #LI-ZS1 Interested? Apply here.
Turo San Francisco, CA
Oct 20, 2019
Jobs @ Turo Senior Backend Engineer San Francisco, CA We are looking for brilliant software engineers who have a passion for consumer products and want to join an energetic team that is changing the way people think about travel. We ship code daily, A/B test extensively, and have a primary role in creating the product from inception to implementation. There’s much to do, and you’ll be responsible for making some real cool stuff happen. Our APIs, internal services, and web app are at the core of our stable of software that’s reinventing mobility. Be a member of a small team of talented engineers and designers and play a major role in shaping an exciting app that’s changing how people travel and think about car ownership. What you'll do You will collaborate extensively with product management, design, and engineers to develop product features that drive our metrics. You will produce high-quality maintainable code, test it, collaboratively review it and ship it. You will identify areas to improve and scale our architecture and application design. You will develop tools and utilities to diagnose and fix problems. Ensure proper technical design and documentation. Work efficiently in a constantly changing and growing environment where the process is fluid and creative solutions are desired. Your profile You have 3-5 years experience shipping high-scale code to production. You are fluent in at least one language - e.g., Python, Ruby, Go, C, or Java. You possess strong computer science fundamentals: data structures, algorithms, database concepts, distributed systems, and search. You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you. You enjoy solving problems and helping others meet their goals. You are passionate about search, streaming, database or other backend technologies. Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment of your choice Four weeks paid time off, 11 paid holidays, volunteer time off, generous parental leave Weekly catered lunch with a fully-stocked kitchen Company-sponsored happy hours and team events Turo owner matching and vehicle reimbursement program Turo travel credit every month Engineering education allowance every month   About Turo: Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!     Interested? Apply here.
Turo San Francisco, CA
Oct 20, 2019
Jobs @ Turo Senior iOS Engineer San Francisco, Ca We are looking for brilliant software engineers for our team. You should have a passion for consumer products and want to help us achieve our goal of bringing Turo to everyone. We ship code daily, A/B test extensively, and have a primary role in experimenting with new ideas from inception to implementation. There’s much to do, and you’ll be responsible for making some real cool stuff happen. Do you love iOS? From booking your next trip to picking up a car, our iOS app is integral to the Turo experience. Be a member of a small team of talented engineers and play a major role in shaping an exciting app that’s changing how people travel and think about car ownership. What you'll do You will be using the latest technologies to enable a first class iOS experience. You will collaborate extensively with product managers, designers, and engineers to develop product features that drive our metrics. You will produce high-quality maintainable code, test it, collaboratively review it and ship it. You will identify areas to improve and scale our architecture and application design. Ensure proper technical design and documentation. Work efficiently in a constantly changing and growing environment where the process is fluid and creative solutions are desired. Your profile You love developing iOS apps and possess a real passion for the platform. You have 4+ years experience shipping iOS apps available on the App Store. You are fluent in Objective-C and are well versed in Auto Layout, Storyboard and UIKit. Extensive understanding of the Cocoa framework. You are a strong communicator. Explaining complex technical concepts to our designers, support staff, and engineers is no problem for you. You enjoy solving problems and helping others meet our goals. Bonus points if You have a track-record of shipping features which created an impact. You have an excellent understanding of networking, concurrency and threading. You have experience writing applications using Swift, watchOS or tvOS. You have exposure to growth levers such as SEO, user acquisition, activation, funnel optimization and social engagement. You have contributed to open source projects. Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment of your choice Four weeks paid time off, 11 paid holidays, volunteer time off, generous parental leave Weekly catered lunch with a fully-stocked kitchen Company-sponsored happy hours and team events Turo owner matching and vehicle reimbursement program Turo travel credit every month Engineering education allowance every month About Turo: Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!   Interested? Apply here.
Turo San Francisco, CA
Oct 20, 2019
Jobs @ Turo Engineering Manager San Francisco, CA Turo’s mission is to put the world’s 1.5 billion+ vehicles to better use. To achieve our ambitious mission, we are looking for pioneering, mission-driven, and supportive Engineering Managers to lead our engineering efforts. Our engineering managers are people with varying technical backgrounds—some are more hands-on with technical details and actively code while others provide general technical direction and oversight. The Seeds, International, and New Business team is responsible for providing a delightful global experience for our Guests and Hosts. Turo currently operates in four countries, and our international business is growing more than 3x year-over-year and is responsible for almost 10% of our revenue. As engineering manager, you’ll lead a cross-functional team of talented software engineers that build features to support growth in our global marketplaces. Additionally, this this team maintains and evolves the systems necessary for a globalized product like localization, vehicle definitions, user onboarding, and other market-specific integrations. What you'll do Collaborate extensively with engineers, product managers, and designers to deliver the next generation of product features. Provide technical mentorship to your team as we balance between building sustainable, high-impact projects and shipping them quickly. Work with your product manager to build a roadmap based upon key business metrics. Mentor and guide the professional and technical development of your team members. We help engineers with their career growth by assigning them to projects tailored to their skill levels, personalities, work styles, and professional goals. Build plans for prioritizing technical and resourcing challenges in your organization. Work closely with the Turo recruiting team to hire high potential candidates from diverse backgrounds. Your profile 2+ years of management experience 4+ years of engineering experience As a passionate and confident leader, you take pride and ownership in the work you and your team do. You have experience with architectural patterns and anti-patterns of large, high-scale consumer applications. You bias toward taking action, using the best available data to justify your actions and opinions, and make decisions that move the business forward. You can effectively hire, mentor, and develop career plans for engineers of all levels. You lead by example, holding yourself to the same standards you set for your team. You are a strong communicator: sharing knowledge upward, downward, and across the organization. You relish a regular cadence of one-on-one discussions with each team member. You have a proven understanding of business metrics and are able to suggest and scope product feature work to maximize the business impact. You enjoy solving complex problems and helping others meet their goals. Explaining complex technical concepts to designers, product managers, and engineers is no problem for you. Benefits Competitive salary and meaningful equity Employer paid medical, dental, and vision insurance Apple equipment of your choice Four weeks paid time off, 11 paid holidays, volunteer time off, generous parental leave Weekly catered lunch with a fully-stocked kitchen Company-sponsored happy hours and team events Turo host earnings matching and vehicle reimbursement program Turo travel credit every month About Turo: Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture. Read more about the Turo culture according to Turo CEO, Andre Haddad. We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!   Interested? Apply here.