Sonder

  • Denver, CO, USA
Sonder San Francisco, CA, USA
Dec 13, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained – customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Our People team has the lofty goal of creating the most amazing employee experience in the world! We want to build cutting-edge programs that invest, drive, and celebrate passionate employee engagement so everyone at Sonder can do the best work of their lives. We want to connect with our people and celebrate diversity as we scale exponentially over the next few years. We only hire the best and give our people the hands-off support needed so they can think creatively and execute fiercely!   Sonder is looking for a Director of Recruiting to drive and execute our global recruiting strategy. This person will work closely with the executive team, our hiring managers, and the People leadership team to be a critical component and voice in our global expansion. Our ideal leader is an entrepreneurial self-starter with experience in building, inspiring, and elevating teams.  This position will report to our Chief People Officer in San Francisco. What You’ll Do: Lead a high-performing team of recruiters working out of multiple global offices from our headquarters in San Francisco Work with our executive, senior leadership, and people operations leads in crafting short- and long-term recruitment strategies Develop a recruiting operations function, effectively rolling out our hiring strategy at the global level, making sure that the recruitment team is aligned and consistent across multiple offices worldwide Help drive long-term productive recruiting partnerships with all different business units Measure, track, and report on all aspects of the recruiting process Drive consistent and effective processes, implementing effective sourcing tools designed around the Sonder brand Innovate and take risks to enhance the candidate experience, rolling out the red carpet to set Sonder apart from all others Roll up your sleeves to mentor and support your team in any way possible What We’re Looking For: Extensive experience in an international and global environment  Experience building processes and finding solutions to complex business issues Strong analytical mindset with the ability to identify metrics and data to back up your strategy and ideas A track record of building and leading a team of exceptional recruiters with a focus on results  Strength in building trusted relationships at all levels of an organization 5+ years managing teams; 10+ years of recruitment experience Entrepreneurship, consulting or process experience a plus   We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Daily catered lunches All the coffee you can imagine Snack-filled kitchen Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. As a member of the Finance organization, you know your accounting principles and the full accounting process end-to-end. Reporting to the Director, Internal Controls, the Senior Analyst is a key member of the Internal Controls team, and will work to design and maintain an effective and scalable internal control environment, identify areas of risk, promote recommendations on controls, execute testing, and influence changes and decisions. In this role, the Senior Analyst will utilize his functional and technical background in internal controls, SOX and compliance for driving our governance and controls strategy. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our global team, advocate best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support Sonder's growth objectives.   AT SONDER YOU WILL: Assist with the management compliance of Internal Controls over Financial Reporting (ICFR) program and Sarbanes-Oxley (SOX) requirements, particularly entity-level controls, business controls and also for IT general controls, application controls and information produced by entity (IPE). Ensure risk assessment and control frameworks are in place,  running effectively and efficiently, and design and execute control testing to address audit assertions. Partner with various teams to define and communicate methodology and determine process scoping, control objectives, testing approach, deficiency evaluation, and conclusion. Interpret the significance of control audit findings, draw analytical conclusions from audit data, and promote recommendations while establishing partnerships with teams to ensure consistency in controls across our global entities. Report results of findings to Finance leadership. Establish and communicate standardized practices with international offices and corporate functions throughout the company. Assess new processes, or changes to existing processes to identify financial and operational risks before launch, providing recommendations for improvement. Document updates to financial controls and processes; ensure accounting system changes/updates and other process improvement efforts adequately address Internal Controls. Provide ongoing training on internal controls; ensure that internal business and operational personnel understand their roles and responsibilities as related to internal controls. Execute special projects as directed by the CFO.   WHAT WE LOOK FOR: Bachelor's degree in Accounting or Finance related fields, or equivalent practical experience. Prefer certification in Auditing (CIA, CISA, or CPA). 4+ years of experience in Accounting or Auditing. Experience working with ICFR and SOX compliance from a Finance and/or IT perspective. Excellent communication and interpersonal skills. Preferred Qualifications Master's degree, or MBA a plus. Preference for accounting experience with public accounting firms or public companies. Experience working for a startup that went public is an asset. Experience in multi unit/retail or ecommerce industry is relevant. Travel/Hospitality industry experience preferred. Experience with NetSuite ERP system. Experience providing data supported insights to identify pain points and optimize, automate, and scale processes. Ability to work with a wide variety of departments and levels of management. Experience with querying (e.g., SQL) is a plus.    We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work with colleagues Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
Sonder Denver, CO, USA
Dec 12, 2019
      Inside Sales Senior Manager   We are transforming the future of hospitality. Sonder is building a better hotel; one that leverages deep technology to improve operational efficiencies and dramatically lower costs, eliminating the need for expensive back-of-house spaces. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience.   As a result, Sonder is growing faster than Marriott and will become the world’s largest hospitality company in a few short years. We manage over $1.6 billion of real estate, which translates into 5,000 rooms across 24 global markets, and we’ve raised hundreds of millions of dollars from top investors like Greylock, Greenoaks, Spark, and Valor.   Our revenue team is dedicated to unlocking defensible and scalable demand through yield management, channel distribution, and direct marketing. We are the team responsible for top-line growth.    As the leader of the inside sales, you are responsible for driving revenue growth through conversion of inbound leads (group bookings, extended stay etc.) Specifically you will be responsible for:   Building the inside sales function end to end at Sonder from strategy and execution.  Managing a large and growing team of inside sales reps. Drive operational and technology roadmaps (sales tools, tech requirements etc.)   We are looking for the following:   7+ years at a relevant company (hyper-growth tech, hospitality, housing etc.). Strong preference for individuals that have grown the function from scratch to a large organization. Inside sales execution and management experience (sales, strategy, ops).  Experience managing and leading inside sales organizations. Experience in designing and implementing sales funnels and reporting in a CRM  Creative and rigorous problem-solver who is not afraid to approach problems from a blank slate. Analytical and data driven decision making mentality. Strong and persuasive communicator. Can bend the will of the world.  Thrive in a fast-paced environment and are comfortable and flexible in the face of ambiguit y  We also have great benefits to make your life easier so you can focus on what you're best at:   Competitive salary and equity packages Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Daily catered lunches Snacks and coffee for days We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder London, UK
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. Sonder is looking for a permanent, full-time Shipment Tracker to be based in London. As we rapidly expand our growth, we are looking for coordinators to help us organize the increasing number of orders for furniture, household items, and guest amenities. If you’re up for a challenge and excited about working on a dynamic and fast-paced team, we can’t wait to meet you. AT SONDER YOU WILL: European invoice management  Leverage our database by mining data that will fuel decisions related to vendor selection, logistical strategies and City communication Build out advanced google sheet tools using google app script and advanced formulas to communicate the mined data in a concise and dynamic way Presenting post sale processes and initiatives to cross functional partners and training users on the operation of said processes and initiatives  WHAT WE LOOK FOR: Extremely organized; comfortable multitasking and completing time-sensitive tasks Quick learner and a team player Demonstrated high proficiency with excel/google sheets  Proven attention to detail  Strong written and verbal communication with contributors of all levels in the company Demonstrated capability to own independent projects with minimal supervision Previous or current use of a task management software (ie. trello, asana) Data mining & analysis Experience in a related position or internship is a plus We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Paid vacation and sick time Discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: All the coffee you can imagine Snack-filled kitchen
Sonder Nashville, TN, USA
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in project management to join our team. Hospitality Agents at Sonder are responsible for helping execute new property onboardings from start to finish. They also handle guest interactions and enjoy solving problems on the fly! They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times during the day. Hospitality agents are efficient with their time, quick learners and capable of transferring knowledge to their peers. AT SONDER YOU WILL: Conduct thorough apartment walkthroughs and maintenance checks Run inventory checks of all of our assets that remain in the apartments Create extremely detailed floor plans of our spaces Coordinate and meet with our 3rd party contractors at our apartments. (This means letting in Painters, Wallpapers, Furniture Builders, Photographers and Housekeepers.) Instruct and supervise these contractors as they paint, build furniture, hang art, photograph and clean and arrange furniture and apartment items according to design mood boards and interior design instructions Support the guest experience team: including meeting and greeting guests when they check-in and fulfilling guest requests during their stay WHAT WE LOOK FOR: Bachelor's Degree or similar work experience preferred but not essential Incredibly hardworking and willing to do what it takes for us to reach our goals Great communication skills and ability to think on your feet A perfectionist that obsesses over all the details Someone who finds joy in organization and logistics Knowledgeable with Google Suite WHAT WE OFFER: High hourly pay with growth opportunities Health Insurance for full-time employees A high-energy start-up environment with smart, positive coworkers We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Vancouver, BC, Canada
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Our Hospitality Agents are the face of Sonder and our eyes and ears on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who hates the idea of sitting at a desk all day. Just imagine, you may be checking in a guest one minute and then dashing to deliver extra towels the next. If you’re ready for a fast-paced environment with constantly shifting responsibilities and challenges, we’d love to hear from you! What You'll Do: Ensure our guests have an amazing first experience by working with our City Operations team to resolve guest issues in an efficient and empathic manner. Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and overseeing contractor appointments Learn about the pillars of hospitality Learn about warehouse management and supply chain management where you will assist with warehouse duties such as preparing housekeeping kits, processing linens, and cleaning Work closely with our hospitality operations team and conduct quality control inspections inside our units to ensure they meet the Sonder standard What We're Looking For: 2+ years experience working in hospitality or customer service Bachelor's Degree or similar work experience preferred You are a professional who is organized, hard working, and detail-oriented who is not afraid to roll up your sleeves and do everything you can to make sure our guests have a great stay A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently Comfortable working in a startup environment while always maintaining a smile on your face Comfortable taking public transit to our properties and navigating downtown Vancouver. (Travel reimbursement available). What We Offer: Competitive hourly pay with growth opportunities Health Insurance for full-time employees Daily lunch reimbursement of up to CAD $13 for a 5+ hour work day. Stock options for full-time employees (Be an owner of a rapidly growing tech-hospitality start-up). Travel credits for Sonders around the world. Love to travel? That's what we do! Comprehensive training (learn about every aspect of the hospitality industry) A high-energy, start-up environment with smart, positive coworkers. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Phoenix, AZ, USA
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether a guest stays two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We are looking for honest, reliable, and hard-working housekeepers to keep Sonder Phoenix running smoothly. In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, while ensuring that each guest’s experience is of the highest quality! AT SONDER YOU WILL: Perform housekeeping duties which includes but is not limited to: cleaning bathrooms, kitchens, living spaces, changing linen and terry, window washing, surface polishing, balconies, trash/recycle removal, carpet vacuuming, floor mopping, dusting Restock units with soaps, shampoos, various kitchen/apartment items and branded Sonder collateral Ensure all furniture, appliances and amenities are clean and in working order Maximize efforts towards productivity, adhere to scheduling and maintain regular attendance Realign furniture and amenities according to prescribed layout Ensure lobbies, office spaces, guest hallways, elevators, fitness centers, public restrooms, parking garages, stairwells and the back of the house areas are cleaned to Sonder standards  Perform deep cleaning tasks as assigned Restock Housekeeping carts/closets with linens, terry and consumables in preparation for next day Ensure confidentiality and security of guest rooms Gather necessary cleaning supplies and linen from a distributed or central location  Travel to locations distributed throughout the city Report any maintenance issues, safety hazards, lost & found items, security issues or damage of Sonder property Clean unit with the door closed according to standards and for safety and security purposes Use a mobile application or technology, smartphone/device required Return supplies and equipment to a distributed or central location Conduct special cleaning projects as assigned WHAT WE LOOK FOR: A professional with a positive attitude, who has the ability to work effectively both in a team environment as well as independently Previous housekeeping experience  A professional who can embrace the use of mobile applications and technology Knowledge of a wide variety of sanitation products, cleaning techniques and methods Working knowledge of operating cleaning equipment  Physical stamina and mobility including ability to reach, kneel, and bend Ability to lift, push, and pull required load (usually about 40 lbs) This position requires a car, valid Driver’s License, clean driving record, and proof of insurance We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder Phoenix, AZ, USA
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We are looking for honest, reliable, and hard-working housekeepers to keep Sonder Phoenix running smoothly! In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues and ensuring that each guest’s experience is of the highest quality! We are looking for Housekeeping Leads to manage a team of housekeepers, ensuring Sonder Phoenix runs smoothly, day in and day out! In addition to general housekeeping duties, we rely on our team leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience! AT SONDER YOU WILL: Coordinate the work of Housekeepers and Housepeople, including daily logistics, scheduling, deep cleaning of units, according to productivity and forecasted occupancy providing feedback and quality control Ensures compliance to Sonder HK training guide using the steps to effective training accordingly Inspect all common areas of buildings (fully managed) lobbies, public restrooms, fitness centers, office spaces, back of the house areas, loading docks, guests hallways and elevators for cleaning according to Sonder standards  Maintain required pars of linen, amenities and consumables for inventory management and in preparation for daily distribution and monthly order Perform inspections and random Quality Assurance audits of cleaned apartments and when necessary provide training and feedback to cleaners Report any maintenance issues, safety hazards, security issues or damage of Sonder property Use mobile smartphone/applications/technology to communicate with the team and report progress Coordinate with 3rd party vendors regarding daily cleanings Conduct special projects as assigned Perform housekeeping duties which includes but is not limited to: cleaning bathrooms, kitchens, living spaces, change linen and terry, window washing, surface polishing, balconies, trash/recycle removal, carpet vacuuming, floor mopping, dusting, when applicable Restock units with soaps, shampoos, various kitchen/apartment items and branded Sonder collateral, when applicable WHAT WE LOOK FOR: A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management Technical working knowledge of digital productivity tools including data analytics creation via a spreadsheet                                                                         The ability to learn to use a mobile application to digitally correspond with management Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials Working knowledge of operating household cleaning equipment  Physical stamina and mobility including ability to reach, kneel, and bend Ability to lift, push, and pull required load (usually about 40 lbs) This position requires a car, valid Driver’s License, clean driving record, and proof of insurance We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder Nashville, TN, USA
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Onboarding Agents at Sonder are responsible for helping execute new property onboardings from start to finish. They’re detail-oriented individuals who love check lists and are capable of being at our apartments while working independently. Onboarding agents are also efficient with their time, quick learners and capable of transferring knowledge to their peers. This is an amazing opportunity to get your foot in the door at one of North America's fastest growing startups. What You'll Do: Create extremely detailed floor plans of our spaces using the Magicplan iPhone app Conduct thorough apartment walkthroughs for maintenance checks Run inventory checks of all of our assets and furniture in the apartments after the initial move Count and stock kitchen and housewares at multiple locations Coordinate and meet with our 3rd party contractors at our apartments. This means letting in Painters, Wallpapers, Furniture Builders and Housekeepers. Clean and prepare your area for photoshoots (windex windows, vacuum all carpets, spic and span!) Stage apartments with all guest supplies (towels, linens, toiletries, etc.) Communicate your progress, ideas, and needs with your team via mobile project management apps, email, and text Be on the go and work independently 70% of the time, at a desk 30% of the time. What We're Looking For: Incredibly hardworking and willing to do what it takes for us to reach our goals Great communication skills and ability to check in with your team throughout the day A perfectionist, obsessing over all the details Thrives when it comes to organization. cleanliness, and planning Comfortable with Google Docs and Sheets Accountable and a a lover of checklists, every detail is recorded and every completed task is crossed off Ability to hang art and frames Ability to lift or move ~40 lbs Renovation or maintenance experience a plus Regular access to a reliable vehicle and valid drivers license a plus! What We Offer: Competitive hourly pay with growth opportunities Health Insurance for full-time employees Daily lunch reimbursement of up to $10 for a 5+ hr work day. (Up to a $2500 annual perk) Stock options for all employees (Be an owner of a rapidly growing tech-hospitality start-up). Discounts on stays in Sonders. Love to travel? That's what we do! A high-energy, start-up environment with smart, positive coworkers. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder San Francisco, CA, USA
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. The Real Estate Development Team is responsible to forecast accurate schedules and cost to design and construct multi-family and hotel units throughout the world. Eliminating project blindspots and establishing the certainty of forecasted guest occupancy is paramount to the rapid growth of the company. The Process Excellence Manager collaborates with internal and external business partners in creating and delivering consistent service and support across global markets, operations, and development management yet remains able to flex and evolve. Y ou will be part of a cross-functional team with a shared goal of delivering the best possible service to revolutionize hospitality. To be successful, you need strong design and innovation experience bolstered by expertise in technology, analytical skills, and a metrics-driven outlook. The optimal candidate is a seasoned process designer and project manager who is passionate about agility and continuous improvement while remaining action-oriented and excels at managing multiple deliverables effectively in a lightning-fast start-up environment. AT SONDER YOU WILL Develop the documented thread that ties Real Estate Development projects and with its cross-functional Sonder teams together through systems and processes. Design, build and operationalize our internal project development processes to support our rapid growth, maximize revenue, and execute our brand standards consistently. Create, validate, and build mechanisms to ensure performance and quality.  Assess the team’s needs and drive the operational process development, optimization, and execution within Real Estate Development to meet the needs of the business. Working closely with real estate, tech, guest experience, on-boarding, legal, FP&A, and expansion team members to implement scalable standardized practices and implement resource, software and hardware solutions that will reduce costs and improve efficiency.  Think strategically & holistically yet act tactically to provide process-related projects with measurable results and follow through with monitoring and optimization Working with cross-functional teams to build processes to track multiple critical path project schedules, flagging potential delays and highlight appropriate corrective action plans to keep the projects on schedule. Develop, cross-functional and cross-business relationships to maximize best practice sharing and team effectiveness. Provide leadership and direction to cross-functional teams to successfully implement global enterprise systems and related solutions. Unblock barriers of user adoption while enabling self-service so that projects flow smoothly and efficiently WHAT WE LOOK FOR Proven ability to create, implement and manage cross-function systems that have driven multiple projects simultaneously Own the building, design, development, test, approval, and deployment of new process management and technology  Ability to diagnose problems with strategic thinking skills and drive appropriate solutions with self-initiative Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value to the business while ensuring quality Ensuring attainment of scalability  Ability to build strong working relationships with key stakeholders in a cross-functional organization Exceptional communication, project management, organizational and multitasking skills. Entrepreneurial mindset who maintains an independent self-starter workflow Excellent problem-solving, organizational, analytical and critical thinking skills including decisive decision making Ability to influence stakeholders and facilitate change possess strong written and oral communication skills.  Strong data analytics background with the ability to create strong, meaningful, cross-functional reporting.  Bachelor’s degree in business administration, management information systems, construction process management or a related field required. Expert in project management/construction management software (Asana & Procore preferred) scheduling software, Google Docs, Autodesk Platform  5-8 years of experience in process development and execution 5-8 years of experience in project management, managing and driving multiple large-scale projects from conception to completion     We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
Sonder Chicago, IL, USA
Dec 12, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Our Hospitality Agents are the face of Sonder and our eyes and ears on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who hates the idea of sitting at a desk all day. Just imagine, you may be checking in a guest one minute and then dashing to deliver extra towels the next. If you’re ready for a fast-paced environment with constantly shifting responsibilities and challenges, we’d love to hear from you! This is a part time opportunity, with a chance to grow in the future.  What You'll Do: Meet and greet guests when they check-in, ensuring they have an amazing first experience Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and overseeing contractor appointments Learn about the pillars of hospitality Learn about warehouse management and supply chain management where you will assist with warehouse duties such as preparing housekeeping kits, processing linens, and cleaning Work closely with our hospitality operations team and conduct quality control inspections inside our units Assist with photoshoots and on-boarding new units to be guest ready What We're Looking For: 2+ years experience working in hospitality or customer service Bachelor's Degree or similar work experience preferred You are a professional who is organized, hard working, and detail-oriented who is not afraid to roll up your sleeves and do everything you can to make sure our guests have a great stay A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently Comfortable working in a startup environment while always maintaining a smile on your face Strong organizational and communication skills We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Montreal, QC, Canada
Dec 10, 2019
Avec des milliers de beaux espaces construits pour le voyage et la vie, Sonder transforme l'avenir de l'hospitalité. Chaque Sonder est délibérément sélectionné, conçu et entretenu pour refléter l'ambiance de son voisinage. Que votre séjour dure deux jours, deux mois ou deux ans, Sonder vous assure une expérience unique mais constante.  Et avec un service sur demande 24 heures sur 24, 7 jours sur 7, du linge sec et plus de 200 autres normes de qualité, nous allons plus loin pour nos clients du monde entier. Sonder a commencé il y a un peu plus de quatre ans et possède maintenant des milliers d'espaces dans des villes à travers le monde. En tant que chef de produit pour les paiements et la fraude, vous posséderez et construirez la plateforme de paiement et les systèmes de fraude. La portée de ce rôle comprend, sans toutefois s'y limiter, l'intégration avec les fournisseurs de services de paiement, les nouvelles méthodes de paiement et l'expansion internationale, la surveillance et le maintien de la santé globale et de l'extensibilité de nos systèmes de paiement actuels, et la lutte contre la fraude. Notre chef de produit idéal a dirigé des produits techniques ou des plateformes à grande échelle, porte une attention extrême aux détails, communique de façon concise des concepts complexes, et est captivé par les flux de travaux élégants, la conception des API et la création d'interfaces utilisateur belles et intuitives. CHEZ SONDER VOUS ALLEZ: Définir une stratégie et exécuter des projets pour permettre un traitement des paiements évolutif, efficace et efficient dans le cadre de notre écosystème financier mondial. Travailler avec les fournisseurs de traitement, les partenaires des services financiers, les équipes internes de diverses fonctions pour assurer une expérience utilisateur sans friction avec la facturation et les paiements, et un mouvement d'argent rapide et fiable. Développer des fonctionnalités et des capacités pour modéliser et identifier les fraudes, et minimiser l'exposition au risque de paiement. Collaborer étroitement avec les équipes d'analyse des données et d'ingénierie pour définir la portée, examiner les capacités techniques, prioriser les projets à publier et définir les nouvelles possibilités de paiement et de fraude. Diriger et faciliter les remue-méninges, puis prendre ces premières idées et itérer, expérimenter et créer. S'associer à d'autres équipes de produits, de conception et d'ingénierie et piloter l'alignement stratégique, assurant la cohérence de la fonctionnalité des produits et la proposition de valeur. Équilibrer et prioriser les nouvelles fonctionnalités avec les initiatives existantes en attente, et les aligner avec la vision du produit. CE QUE NOUS RECHERCHONS: 4 à 8 ans d'expérience en gestion de produits, idéalement avec un baccalauréat en informatique, en ingénierie, ou dans un domaine technique similaire. De l'expérience en développement et lancement de produits et de plateformes de paiement est essentielle. Compréhension démontrable de l'acquisition de cartes, du traitement des passerelles de paiement et des nouveaux types de paiement. Connaissance de la conformité des paiements et des règlements, y compris OFAC, AMLD5, PSD2, etc. Avoir travaillé dans un environnement dynamique, avec des ressources et des priorités concurrentes, tout au long du cycle de vie du produit. À l'aise avec la promotion de ressources et le travail dans une organisation dynamique et fluide. À l'aise à aborder le produit, la plateforme et les détails de la mise en œuvre. Maîtrise des paramètres, avec des compétences dans l'identification, la définition, le suivi et l'action sur ces paramètres. Expérience en identification des indicateurs clés de performance (KPI), et travail avec l'ingénierie et l'analyse sur l'instrumentation et la surveillance. Solides compétences en communication écrite et verbale. Capacité à véhiculer des stratégies, des priorités, des compromis et de collaborer avec des équipes interfonctionnelles au moyen de spécifications techniques détaillées et/ou de maquettes fonctionnelles. Auto-direction et volonté indépendante élevées. Nous avons également d'excellents avantages pour vous faciliter la vie afin que vous puissiez vous concentrer sur ce que vous faites de mieux : Salaire compétitif Régime d'options d'achat d'actions généreux Assurance médicale, dentaire et de la vue Vacances illimitées Crédits annuels gratuits et remises pour rester chez Sonder Une entreprise avec une grande vision, un environnement de travail dynamique, et une équipe de collègues intelligents, ambitieux et amusants avec qui travailler! Selon votre emplacement : Dîners quotidiens avec service de traiteur Tout le café que vous pouvez imaginer Cuisine remplie de collations Nous sommes un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et nous valorisons la diversité au sein de notre entreprise. Nous ne faisons pas de discrimination fondée sur la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état matrimonial, le statut d'ancien combattant ou le statut d'invalidité. ____________________________________________________________________________________________________________________________________ With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed, and maintained to reflect the vibe of its neighborhood. Whether your stay is two days, two months, or two years, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.  Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. As the Product Manager for Payments and Fraud, you will own and build the payments platform and fraud systems. The scope of this role includes but is not limited to, integrations with payment providers, new payment methods and international expansion, monitoring and maintaining the overall health and scalability of our existing payment systems and addressing fraud. Our ideal Product Manager has led technical products or large-scale platforms, has an extreme attention to detail, concisely communicates complex concepts, and is excited about elegant workflows, API design and creating beautiful and intuitive user interfaces.   AT SONDER YOU WILL: Define strategy and execute projects to enable scalable, effective and efficient payment processing as part of our global financial ecosystem. Work with processing providers, financial services partners, internal teams across various functions to ensure frictionless user experience with billing and payments, and fast and reliable money movement. Develop features and capabilities to model and identify fraud and minimize exposure to payments risk. Collaborate closely with data analytics and engineering teams to define scope, review technical capabilities, prioritize projects for release, and define new opportunities for payments and fraud. Lead and facilitate brainstorming, then take these early ideas and iterate, experiment, and build.  Partner with other product, design and engineering teams and drive strategic alignment ensuring cohesive product functionality and value proposition. Balance and prioritize new features with existing backlog initiatives and align them with the product vision. WHAT WE LOOK FOR: 4-8 years of product management experience, ideally with a Bachelor's degree in Computer Science, Engineering, or a similar technical field.  Experience building and launching payment products and platform is essential. Demonstrable understanding of card acquiring, payment gateway processing and emerging payment types. Knowledge of payments compliance and regulations including OFAC, AMLD5, PSD2 etc. Worked in a fast paced environment, with competing resources and priorities, through the product life cycle. Comfortable advocating for resources and operating in a dynamic, fluid organization. Comfortable with delving into the product, the platform and the implementation details. Metrics driven, with proficiency in identifying, defining, tracking and acting upon metrics. Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring. Strong written and verbal communication skills. Ability to convey strategies, priorities, tradeoffs and engage with cross-functional teams through detailed technical specifications and/or wireframes. High degree of self direction and independent drive. We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder Montreal, QC, Canada
Dec 10, 2019
Avec des milliers de beaux espaces construits pour le voyage et la vie, Sonder transforme l'avenir de l'hospitalité. Chaque Sonder est délibérément sélectionné, conçu et entretenu pour refléter l'ambiance de son voisinage. Que votre séjour dure deux jours, deux mois ou deux ans, Sonder vous assure une expérience unique mais constante.  Et avec un service sur demande 24 heures sur 24, 7 jours sur 7, du linge sec et plus de 200 autres normes de qualité, nous allons plus loin pour nos clients du monde entier. Sonder a commencé il y a un peu plus de quatre ans et possède maintenant des milliers d'espaces dans des villes à travers le monde. En tant que chef de produit, taxes et facturation, vous posséderez et construirez la plateforme mondiale de taxes et de facturation de Sonder afin que Sonder puisse opérer et croître à l'échelle mondiale, et développer de nouvelles entreprises et marchés pour favoriser une expansion future. Notre chef de produit idéal a dirigé des produits techniques ou des plateformes à grande échelle, porte une attention extrême aux détails et à I'exactitude, peut communiquer des concepts complexes, et est captivé par des flux de travaux élégants et la création d'interfaces utilisateur intuitives. CHEZ SONDER VOUS ALLEZ : Gérer et définir la stratégie permettant un traitement fiscal et de facturation évolutif, efficace et efficient dans le cadre de notre écosystème financier mondial. Travailler avec des fournisseurs de services de données externes et des équipes internes à travers diverses fonctions, pour assurer des calculs exacts et une expérience utilisateur sans friction avec les facturations et les factures. Collaborer étroitement avec les équipes d'analyse des données et d'ingénierie pour définir la portée, examiner les capacités techniques, prioriser les projets à publier et définir de nouvelles possibilités. Diriger et faciliter les remue-méninges, puis prendre ces premières idées et itérer, expérimenter et créer. S'associer à d'autres équipes de produits, de conception et d'ingénierie et piloter l'alignement stratégique, en assurant la cohérence de la fonctionnalité des produits et de la proposition de valeur. Équilibrer et prioriser les nouvelles fonctionnalités avec les initiatives existantes en attente, et les aligner avec la vision du produit. CE QUE NOUS RECHERCHONS : 3 à 6 ans d'expérience en gestion de produits, idéalement avec un baccalauréat en informatique, en ingénierie, ou dans un domaine technique similaire. De l'expérience antérieure en conception ou en participation à la conception de systèmes financiers, fiscaux ou de facturation n'est pas requise, mais souhaitable. Avoir travaillé dans un environnement dynamique, avec des ressources et des priorités concurrentes, tout au long du cycle de vie du produit. À l'aise avec la promotion de ressources et le travail dans une organisation dynamique et fluide. À l'aise à aborder le produit, la plateforme et les détails de la mise en œuvre. Maîtrise des paramètres, avec des compétences dans l'identification, la définition, le suivi et l'action sur ces paramètres. Expérience dans l'identification des indicateurs clés de performance (KPI), et travail avec l'ingénierie et l'analyse sur l'instrumentation et la surveillance. Solides compétences en communication écrite et verbale. Capacité à véhiculer des stratégies, des priorités, des compromis et de collaborer avec des équipes interfonctionnelles au moyen de spécifications techniques détaillées et/ou de maquettes fonctionnelles. Auto-direction et volonté indépendante élevées. Nous avons également d'excellents avantages pour vous faciliter la vie afin que vous puissiez vous concentrer sur ce que vous faites de mieux : Salaire compétitif Régime d'options d'achat d'actions généreux Assurance médicale, dentaire et de la vue Vacances illimitées Crédits annuels gratuits et remises pour rester chez Sonder Une entreprise avec une grande vision, un environnement de travail dynamique, et une équipe de collègues intelligents, ambitieux et amusants avec qui travailler! Selon votre emplacement : Dîners quotidiens avec service de traiteur Tout le café que vous pouvez imaginer Cuisine remplie de collations   Nous sommes un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et nous valorisons la diversité au sein de notre entreprise. Nous ne faisons pas de discrimination fondée sur la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état matrimonial, le statut d'ancien combattant ou le statut d'invalidité. _____________________________________________________________________________________________________________________________________ With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed, and maintained to reflect the vibe of its neighborhood. Whether your stay is two days, two months, or two years, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.  Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. As the Product Manager, Tax and Invoicing, you will own and build Sonder’s global tax and invoicing platform so Sonder’s can operate and grow globally, and build new businesses and marketplaces in support of further expansion. Our ideal Product Manager has led technical products or large-scale platforms, has an extreme attention to details and accuracy, can communicate complex concepts, and is excited about elegant workflows and creating intuitive user interfaces. AT SONDER YOU WILL: Own and define the strategy enable scalable, effective and efficient tax and invoicing processing as part of our global financial ecosystem. Work with external data service providers and internal teams across various functions to ensure accurate calculations and frictionless user experience with billing and invoices. Collaborate closely with data analytics and engineering teams to define scope, review technical capabilities, prioritize projects for release, and define new opportunities. Lead and facilitate brainstorming, then take these early ideas and iterate, experiment, and build.  Partner with other product, design and engineering teams and drive strategic alignment ensuring cohesive product functionality and value proposition. Balance and prioritize new features with existing backlog initiatives and align them with the product vision. WHAT WE LOOK FOR: 3-6 years of product management experience, ideally with a Bachelor's degree in Computer Science, Engineering, or a similar technical field. Deep expertise in payments / financial services product management preferred, both on B2B and B2C side. Previous experience building or participating with designing financial systems is highly desirable. Worked in a fast paced environment, with competing resources and priorities, through the product life cycle. Comfortable advocating for resources and operating in a dynamic, fluid organization. Comfortable with delving into the product, the platform and the implementation details. Experience using analytical tools (Looker, Tableau, MySQL) to derive insights and make data driven decisions. Strong written and verbal communication skills. Ability to convey strategies, priorities, tradeoffs and engage with cross-functional teams through detailed technical specifications and/or wireframes. High degree of self direction and independent drive. We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Denver, CO, USA
Dec 10, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. We are seeking a skilled Accounts Payable Specialist to join our rapidly growing Financial Operations team. As an AP Specialist, you will be responsible for credit card tracking and reconciliation, as well as employee reimbursements. Sonder is a rapidly growing organization and as such our accounting team must be very agile and be comfortable working in an evolving environment. AT SONDER YOU WILL: Manage a global portfolio of credit cards & expense reports across all Sonder markets Apply correct G/L and category coding to credit card expenses as needed Manage timely payments of company-paid cards and purchasing cards Escalate and resolve card issues to keep operations flowing smoothly Review and reconcile credit card statements Audit a high volume of expense reports to ensure adherence to company policy Review and reconcile weekly employee expenses globally Be a point of contact for employees with questions regarding the expense reimbursement process and credit card application process WHAT WE LOOK FOR: High School Degree or equivalent Bachelor’s Degree in Accounting, Finance or Business Administration preferred 1-2 years accounting experience in Accounts Payable or Accounts Receivable Netsuite ERP knowledge preferred  Excellent communication skills; both written and verbal Strong math, computer & analytical skills, especially Excel Independent research skills and high attention to detail Team player with positive and agile attitude required We also have great benefits to make your life easier so you can focus on what you're best at:   Competitive salary Medical, dental and vision insurance Paid vacation and sick time Discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!   Depending on your location: All the coffee you can imagine Snack-filled kitchen   Catered lunches We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder Denver, CO, USA
Dec 10, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Our Guest Experience Team (GET) is the voice of Sonder for our guests. Our core mission is to deliver jaw dropping experiences to guests with questions, requests, or issues. We field thousands of interactions daily, and we’re growing at a breakneck pace, along with Sonder itself.   At Sonder, You Will: Lead and grow the team. We’ll look to you to inspire and unify people around a vision; act as a technical expert while empowering people to act with autonomy; coach team members to develop themselves personally and professionally. Drive down costs, constantly improve processes, while always putting our guests first. Work with our operations teams across the world to make sure our guest experience is as smooth as possible. Conduct monthly meetings with your team to review performance, complete trainings, and anything else to support them. What We Look For: 3-5 years of professional experience Experience in hospitality, customer service, or related industries. Incredibly hardworking and willing to do what it takes for us to reach our goals. Great communication skills and ability to think on your feet. Experience in data analysis Experience managing a team in an operational setting A perfectionist, obsessing over all the details We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: All the coffee you can imagine Snack-filled kitchen  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder London, UK
Dec 08, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We’re looking for customer-focused problem solvers to join our brand new customer service team in London and help us field reservations requests, troubleshoot guest issues, and take our guest experience to the next level. With guest requests coming in at all hours, our Guest Experience Specialists are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met. The hours for this position will be 3pm-11pm, and the days will be on a rotating schedule.  If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you. Language Requirement: English Fluency + fluency in one other language (Mandarin, Arabic, German, Spanish, Italian and Portuguese preferred) What You'll Do: Be the first point of contact for all our guests via phone, email and chat Learn the ins and outs of our travel business so you can handle any questions guests have Own the reservations process from start to finish Respond to, troubleshoot, and resolve guest issues in a timely and positive manner Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests What We're Looking For: Bachelor's degree or equivalent relevant work experience in a customer service setting Ability to adapt in a rapid growth environment Strong problem solving skills Personable and love speaking with others via phone, email, and chat Strong computer literacy skills Fluency in English is a must. Fluency in one or more of Portuguese, German, Italian, Spanish, Mandarin or Arabic is strongly preferred Sense of humor We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Daily meal allowance Discounts to stay in Sonders around the world The chance to help build a new division of a company with a huge vision, a dynamic, multicultural work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder London, UK
Dec 08, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We’re looking for customer-focused problem solvers to join our brand new guest experience team in London and help us field reservations requests, troubleshoot guest issues, and take our guest experience to the next level. With guest requests coming in at all hours, our Guest Experience Specialists are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met. If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you. Language Requirement: English Fluency + fluency in one other language (Mandarin, Arabic, German, Spanish, Italian, French preferred) What You'll Do: Be the first point of contact for all our guests via phone, email and chat Learn the ins and outs of our travel business so you can handle any questions guests have Own the reservations process from start to finish Respond to, troubleshoot, and resolve guest issues in a timely and positive manner Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests What We're Looking For: Bachelor's degree or equivalent relevant work experience in a customer service setting Ability to adapt in a rapid growth environment Strong problem solving skills Personable and love speaking with others via phone, email, and chat Strong computer literacy skills Fluency in English is a must. Fluency in one or more of French, German, Italian, Spanish, Mandarin or Arabic is strongly preferred Sense of humor We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Daily meal allowance (must work 5+ hours in a shift to be eligible for this benefit) Discounts to stay in Sonders around the world The chance to help build a new division of a company with a huge vision, a dynamic, multicultural work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder Denver, CO, USA
Dec 08, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. We are seeking a part time Data Entry Specialist to join our Financial Operations team.  The ideal candidate must be an organized self-starter, innovative and have strong oral and written communication skills. Sonder is a rapidly growing organization and as such our Financial Operations team must be very agile and comfortable working in an evolving environment. What You'll Do: Maintains all vendor master data for the business. Ensures SOX compliance for setting up and changing vendor and customer data Responsible for updating Vendor Master specialist operating procedures Serves as the primary point of contact for suppliers and internal customers to process requests for vendor maintenance process. Validates requests and processes changes in system as needed. Works closely with the vendor to collect all required information needed to set up new materials. Communicates business needs and assists vendor during the collection of information used to maintain the vendor master data. Performs a broad range of tasks related to Vendor Master records as necessary Other duties as assigned What We Look For: 1-2 years accounting experience in Accounts Payable or Accounts Receivable High School Degree or equivalent Bachelor’s Degree in Accounting, Finance or Business Administration preferred Netsuite ERP knowledge preferred  Excellent communication skills; both written and verbal Strong math, computer & analytical skills, especially Excel Team player with positive and agile attitude required Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder San Francisco, CA, USA
Dec 07, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe.  Sonder's public policy department supports every aspect of Sonder and its domestic and international growth. The Sonder public policy team partners with its business colleagues to proactively engage policy makers and other community stakeholders in order to help transform the future of hospitality. We aim to comply with all applicable regulations and engage with cities positively and proactively in order to align our business strategy to local requirements. If you are interested in building a collaborative, world-class public policy department from the ground up, are a self-confident and experienced entrepreneurial policy or political professional unafraid of extreme professional growth and challenges, and are looking for an immediate impact and responsibility, we welcome your application. We only hire the best public professionals and then get out of the way so they can execute. We’re looking for a Senior Director to lead our community and public policy partnerships as well as our corporate social responsibility initiatives. Based at our headquarters in San Francisco, this role will also be responsible for leading our engagement with San Francisco city government officials and local community leaders. The ideal candidate for this position will have a background in developing long lasting partnerships, experience with effective corporate social responsibility programs and a passion for hospitality, housing or technology policy and politics. This public policy professional will work closely with Sonder’s senior leadership team at headquarters, the local business team and will report into Sonder’s VP, Public Policy. What You'll Do: Identify and cultivate partnerships with communities, partners and other stakeholder groups. Establish and execute strategies for policy, legislative advocacy, political engagement with internal business partners to build local partnerships with the city of San Francisco. Maintain and develop strong relationships with elected officials and government appointees. Collaborate with business, policy, communications, and legal teams internally to ensure that any efforts assigned or undertaken are in alignment with the company’s overall mission, messaging, and strategy   Hiring and managing public affairs firms in this market, as needed. Lead the creation and implementation of a corporate social responsibility program aligned with our employees’, our communities’ and our corporate interests. Look For: Evidence of exceptional ability & resourcefulness Proven track record of implementing successful partnership and CSR programs Excellent knowledge of the legislative or regulatory process Outstanding written and oral communication skills, and excellent interpersonal skills Ability to effectively communicate complex policy and business information to a wide variety of audiences, including political leaders and business executives Energetic, collaborative, and willing to take on all variety of assignments as part of a small but dynamic team Detail-oriented, self-initiating, well-organized, and capable of managing multiple projects simultaneously and independently in a fast-paced environment Ability to work independently as well as on teams with diverse personalities and skill levels A creative problem solver who is open to new ideas and new approaches Minimum of 10 years of relevant policy or political experience Excelled in school; bachelor’s degree required, advanced degree a plus We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.        
Sonder London, UK
Dec 07, 2019
  With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. We’re looking for customer-focused problem solvers to join our brand new guest experience team in London and help us field reservations requests, troubleshoot guest issues, and take our guest experience to the next level. With guest requests coming in at all hours, our Guest Experience Specialists are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met. If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you. LANGUAGE REQUIREMENT English Fluency + fluency in one other language (Mandarin, Arabic, German, Spanish, Italian, French preferred) AT SONDER YOU WILL:  Be the first point of contact for all our guests via phone, email and chat Learn the ins and outs of our travel business so you can handle any questions guests have Own the reservations process from start to finish Respond to, troubleshoot, and resolve guest issues in a timely and positive manner Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests WHAT WE LOOK FOR:  Bachelor's degree or equivalent relevant work experience in a customer service setting Ability to adapt in a rapid growth environment Strong problem solving skills Personable and love speaking with others via phone, email, and chat Strong computer literacy skills Fluency in English is a must. Fluency in one or more of French, German, Italian, Spanish, Mandarin or Arabic is strongly preferred Sense of Humor We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Daily lunch allowance Discounts to stay in Sonders around the world The chance to help build a new division of a company with a huge vision, a dynamic, multicultural work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.