Sonder

  • Denver, CO, USA
Sonder Miami, FL, USA
Aug 17, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in one of our hotels, studios or six-bedroom apartments, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.   Sonder is a technology-driven hospitality company, creating and operating incredibly well designed and functional apartment and hotel properties. We started a little over five years ago, and now operate thousands of spaces in cities across the globe.Think of a hotel where the rooms are distributed across dozens of properties within a region; our accomoadtions come in different shapes, sizes, ages, and styles, and all provided with hotel-like services. We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in operations and supply chain management to join our team. The Senior Operations Manager’s responsibility is to build and manage the hospitality operation within our distributed network of apartment and hotel properties. Their highest priorities are to guarantee that our guests have a jaw-dropping experience and to take hospitality to the next level. Weare growing quickly and looking for a project manager at heart. Someone who is able to grow and improve the day-to-day hospitality operations of our locations across South Florida to ensure all of our guests are happy. Someone who will create and innovate processes to create truly memorable experiences for our guests. Someone who excels in building and developing a high performance team.That and more is what you will own at Sonder.   AT SONDER YOU WILL: Work closely with the market’s General Manager and participate in the strategic discussion of our geographic expansion and understand what is needed to operate at the highest level of excellence. Grow and manage a highly customer centric team of to be the face of your guest operation, delivering on needs such as meeting guests during check-in, performing quality audits, preparing personalized welcome packets and rapid responding to any guest needs Build and manage vendor relationships with housekeeping, linen, and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more Manage the back-of-house logistics of the entire hospitality operations, including our supplies and equipment, staff, and infrastructure. Constantly improve our processes and assume responsibility for cost savings through creative solutions Be a master of quality control and make sure we’re always delivering on the Sonder Brand Promise WHAT WE LOOK FOR: 10+ years of professional experience in operations, logistics or supply chain management Incredibly hardworking and willing to do what it takes for us to reach our goals Great communicator and delegator Very strong analytical skills and a master of spreadsheets and task management tools A perfectionist, obsessing over all the details MBA and experience in hospitality are a bonus. Bilingual - English and Spanish required We also have great benefits to make your life easier so you can focus on what you're best at:   Competitive salary Generous stock option plan Unlimited vacation Annual free credits and discounts to stay in Sonders globally A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder San Francisco, CA, USA
Aug 17, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. Sonder is building the future of hospitality and the Sourcing team provides an essential function to deliver on that mission. The Sourcing Manager is responsible for supporting the team that drives vendor relationships, cost negotiations, and quality control.  We are hiring for operationally-minded and analytical individuals who are looking to work at a fast-paced startup. This is a job for someone who is scrappy, thrives in ambiguity, and is willing to put in the hard work to build new processes and systems.   AT SONDER, YOU WILL: Work with cross-functional teams to identify potential new product needs as a result of new market opportunities or projects Work closely with our  merchandising and interior design teams on: Identifying opportunities for improving design quality and cost Quality improvements on existing products Close working partnership with merchandising, interior design, inventory management and logistics/fulfillment. Troubleshoot product issues related to production and/or delivery delays Manage sourcing processes and procedures in the assigned categories to successfully execute and deliver products on time, on budget, and at a high level of design and quality. This should include the following: Comparative Studies - Products, costs and risk Cost negotiations based on parameters from merchandising Production exception tracking and reporting Monitors vendor performance & provides feedback to suppliers on their performance EXPERIENCE AND SKILLS Minimum 5+ years' experience in international sourcing, buying/merchandising in a retail or manufacturing organization. 1-2 years of experience sourcing multiple categories, home goods preferred Demonstrates high level of organization and can quickly reprioritize based on the needs of the business Travel required 1 to 2 times per year. NetSuite or other ERP knowledge Sonder is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Sonder is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Sonder San Francisco, CA, USA
Aug 16, 2019
CRM Campaign Manager   We are transforming the future of hospitality. Sonder is building a better hotel; one that leverages deep technology to improve operational efficiencies and dramatically lower costs, eliminating the need for expensive back-of-house spaces. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience.   As a result, Sonder is growing faster than Marriott and will become the world’s largest hospitality company in a few short years. We manage over $1.6 billion of real estate, which translates into 5,000 rooms across 24 global markets, and we’ve raised over $200 million with top investors like Greylock, Greenoaks, Spark, and Valor.   Our revenue team is dedicated to unlocking defensible and scalable demand through yield management, channel distribution, direct marketing, retention and referral. We are the team responsible for top-line growth.    As the second CRM hire, you will: Develop email marketing and mobile marketing (push notifications & in app messages) programs from conception to execution to analysis Execute on key retention channels and tactics such as life-cycle emails & in-app notifications Manage customer segmentation strategies & identify new segmentation opportunities Partner closely with product, engineering, creative and data science teams to bring retention programs to life Support guest experience and city operations teams to develop loyalty through in-person programming.  We are looking for the following:   3+ years of experience in retention marketing at a hyper growth technology company or a traditional hospitality player.  Strong attention to detail Strong marketing analytics and data background.  An experimental mindset with a knack for rapid A/B or time-series testing. Capable of building strategy from the ground up and execute from a blank slate. Experience with marketing tools, automation and skills (e.g. email clients, HTML/CSS, SQL, CRM/target audiences etc). We also have great benefits to make your life easier so you can focus on what you're best at:   Competitive salary and equity packages Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Daily catered lunches Snacks and coffee for days We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder San Francisco, CA, USA
Aug 16, 2019
We are transforming the future of hospitality. Sonder is building a better hotel; one that leverages deep technology to improve operational efficiencies and dramatically lower costs, eliminating the need for expensive back-of-house spaces. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. As a result, Sonder is growing faster than Marriott and will become the world’s largest hospitality company in a few short years. We manage over $1.6 billion of real estate, which translates into 5,000 rooms across 24 global markets, and we’ve raised over $200 million with top investors like Greylock, Greenoaks, Spark, and Valor. Our revenue team is dedicated to unlocking defensible and scalable demand through yield management, channel distribution, direct marketing, loyalty and referral. We are the team responsible for top-line growth. What You'll Do: Leading strategy around our direct booking business; specifically in regards to paid acquisition. Building out the rest of the performance marketing team with a focus on channel expertise. Experimenting rigorously with a variety of paid channels ( SEM, paid social, display etc.) internally and through the help of the top agencies. With the support of our product / engineering teams, developing our infrastructure for scalable paid media (i.e. attribution tech, A/B testing software, CRM etc. ) Creating and owning retargeting with the goal of making repeat are largest source of bookers. Driving rigorous analysis of all paid acquisition efforts with the support of a marketing analytics and Data Science teams. Work cross-functionally (product, yield management, data science etc.) to figure out unique ways to create demand through paid marketing and product-driven growth strategies.   What We're Looking For: 6+ years of experience executing on a variety of performance marketing strategies An athlete who has deep experience across the majority of paid channels Entrepreneurial leader who have been critical to building organizations from scratch into hypergrowth Person who understands the concept of 80 / 20; working on the big opportunities first and focuses on optimization when it will produce the same mix Background as an engineer, data scientist or a product manager is a plus. Education in applied mathematics or statistics is also preferred. We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary and equity packages Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Daily catered lunches Snacks and coffee for days We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder San Antonio, TX, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in project management to join our team. Hospitality Agents at Sonder are responsible for helping execute new property onboardings from start to finish. They also handle guest interactions and enjoy solving problems on the fly! They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times during the day. Hospitality agents are efficient with their time, quick learners and capable of transferring knowledge to their peers. What You'll Do: Meet and greet guests when they check-in, ensuring they have an amazing first experience Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and overseeing contractor appointments Learn about the pillars of hospitality Learn about warehouse management and supply chain management where you will assist with warehouse duties such as preparing housekeeping kits, processing linens, and cleaning Work closely with our hospitality operations team and conduct quality control inspections inside our units Run inventory checks of all of our assets that remain in the apartments What We're Looking For: 2+ years experience working in hospitality or customer service Bachelor's Degree or similar work experience preferred You are a professional who is organized, hard working, and detail-oriented who is not afraid to roll up your sleeves and do everything you can to make sure our guests have a great stay A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently Comfortable working in a startup environment while always maintaining a smile on your face A perfectionist that obsesses over all the details Someone who finds joy in organization and logistics Knowledgeable with Google Suite This position requires a car, valid Driver’s License, clean driving record, and proof of insurance What We Offer: High hourly pay with growth opportunities Health Insurance for full-time employees A high-energy, start-up environment with smart, positive coworkers We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder New Orleans, LA, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. At Sonder we're reimagining travel, hospitality, and how cities are experienced by building the world's first deconstructed hotel. We started a little over 4 years ago and are now active in 20 markets across North America and Europe.  What's a Deconstructed Hotel?  It’s an answer to a lot of questions we’ve been asking. Like what would happen if we took the hotel on a little field trip? What if we unbundled it and brought its rooms to the kinds of neighborhoods we ourselves would want to live in? What if we stretched and reconfigured those rooms to include a dining area and a living space, and perhaps an extra bedroom or two for the kids? What if the design was modern and exciting, and the only thing cookie-cutter was…nothing. A place like that would help create a travel experience built to take guests further. To bring them home better. And that’s a place we’d like to stay. And a philosophy we’ve built our company around. We are looking for honest, reliable, and hard-working housemen and housewomen to keep Sonder New Orleans running smoothly! In addition to linen handling duties, we rely on our houseperson to support the housekeeping staff, so they are fully supplied and can work efficiently. This ensures that each guest’s experience is of the highest quality!  What You'll Do: Work part-time (approximately 25 hours per week), with the opportunity to become full-time Own and maintain housekeeping warehouse and assist with duties such as preparing housekeeping kits, processing linens and daily housekeeping logistics Deliver clean linen and terry to distributed guest units across town Retrieve soiled linen and terry from guest units Deliver guest amenities or special requests to guest rooms Assist in stocking and organizing distributed housekeeping storage areas through the city Conduct special projects as assigned Use a mobile application to communicate with the team and report progress at regular intervals What We're Looking For: A professional with a positive attitude, who has the ability to work effectively both in a team environment as well as independently Previous housekeeping or inventory management experience preferred Openness to the use of new technology to streamline job processes and communication Physical stamina and mobility including ability to reach, kneel, and bend Ability to lift, push, and pull required load (up to 75 lbs) This position requires a car, valid Driver’s License, clean driving record, and proof of insurance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  #zr
Sonder San Francisco, CA, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed, and maintained to reflect the vibe of its neighborhood. Whether your stay is two days, two months, or two years, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. For more information, visit www.sonder.com. AT SONDER YOU WILL: Conduct in-depth review of floor plans and architectural documents for projects flowing into Interior Design team Work closely with city teams to identify what documentation and materials to collect in order to successfully kick off interior design process Audit completed interior designs for adherence to specific architectural needs Support Project Managers in daily management of Interior Design queue and ongoing design work Support Project Managers in creation of construction standards and scalable processes for intaking new types of buildings across Sonder portfolio Support the creation of beautiful, functional designs on a daily basis Report directly into the Project Managers on the Interior Design team This position is based in our San Francisco headquarters, but you will be supporting design projects for spaces all over the world. Please note that this is an entry-level position.   REQUIRED SKILLS: A background in and understanding of architecture — you are comfortable working with architectural drawings, elevations, and know how to interpret space from 2D documents. Exceptional communication skills — you’re able to communicate design concepts to non-designers and provide clear instructions to installation teams. You’re incredibly detail-oriented — you can sift through high volumes of information to collect project details and nothing falls through the cracks. You’re knowledgeable about current design trends, retailers, and styles. Experience with startup tech applications (Drive, Asana, Slack, Gmail, Keynote, etc.). Experience with design programs (Icovia, Revit, SketchUp, AutoCAD).   REQUIRED ATTRIBUTES: You have a love of architecture and an academic background in architecture or engineering fields You’re passionate about design and knowledgeable about current trends in hospitality and architecture You’re super organized and able to project manage multiple tasks simultaneously You’re able to work in a fast-paced, startup environment that may challenge the traditional mold of interior design development You have a strong entrepreneurial mindset and are willing to roll up your sleeves to get the job done You have a strong desire and ability to deal with ambiguity in the absence of defined systems and processes - this is what you will be building! You take initiative, love working hard, and take pride in a job well done You’re a self-starter who needs little direction and is resourceful You’re collaborative and love working with cross-functional teams (no ego, no drama) You have exceptional communication skills (written, spoken) You have a growth mindset; you like to challenge yourself and learn NICE-TO-HAVES: Technical design skills (CAD) Experience with Adobe CC Design tools (ID, AI, PS, AE) Hospitality experience Startup experience EXPERIENCE: College degree in architecture or engineering, or related professional experience in project management, architecture, or construction. We also have great benefits to make your life easier so you can focus on what you're best at:  Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!  Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder San Francisco, CA, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed, and maintained to reflect the vibe of its neighborhood. Whether your stay is two days, two months, or two years, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.  Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe.   Overview As the NetSuite Application Developer, you will design, architect and ship high quality code. You will collaborate with business stakeholders across different Sonder locations to scope and implement new technical initiatives. and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate and scale.   At Sonder You Will: Be the technical point of contact for NetSuite ERP. Architect, design, build, and deliver optimized NetSuite solutions including customizations, scripting, integration & support case resolution. Perform technical design/code reviews & audits to ensure design objectives are met and standards are followed. Work with management, Product Managers and Finance business customers to scope work and produce estimates. Be informed about new NetSuite features and functionality, and provide recommendations for improvements. Adapt to changing priorities of the business and seek out ways to develop new skills. Balance multiple projects and contending priorities.   What We Look For: Possess a Bachelor's degree in Computer Science or a related field with at least 5 years of work experience years in enterprise, solution or application architecture-related roles specific to NetSuite ERP and NetSuite technology infrastructure -- SuiteScript, SuiteTalk, SuiteFlow and SuiteCloud framework NetSuite Certification such as SuiteCloud Developer Certification and SuiteCommerce Developer Certification preferred Good understanding and hands on experience on the SuiteCloud Development Framework (SDF) Ability to write and review SuiteScripts (1.0 & 2.0) from scratch. Extensive understanding of SuiteFlow, SuiteTalk, SuiteBuilder, workflows and Map-Reduce Deep knowledge of JavaScript, Node.js, SOAP, REST, XML, and JSON technologies Expertise and prior experience in building NetSuite integrations with 3rd party web applications Experience with data migration preferred Excellent Analytical and critical thinking skills High attention to detail Understanding of SOX, Segregation of Duties and Information Technology General Controls   We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder San Antonio, TX, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent, experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in major cities across the globe. The Operations Manager oversees all aspects of hospitality operations. You will be responsible for ensuring that guest issues are resolved, guest needs are met, and that every Sonder meets brand standards of functionality and cleanliness. You will develop relationships with housekeeping companies and other vendors, as well as manage a team of hourly hospitality agents to meet these goals. In this role, there will be great opportunities for extraordinary personal and professional growth. What You'll Do: Work on team building, process development, and creating scalable procedures as we look to grow to thousands of apartments ready for and occupied by guests Manage a world-class operations team of hospitality leads and agents Triage and find creative solutions for customer requests and issues Drive down costs, constantly improve processes, while maintaining Sonder quality and always putting our customer first Participate in cross-functional collaboration to drive ongoing operational strategies and processes Manage relationships with third-party vendors (housekeeping, maintenance, etc) Train housekeeping partners to maintain Sonder standards and utilize Sonder tools; audit partner performance to ensure standards are continually met Manage city inventory of linens, terry, and consumables Roll out company-wide initiatives to improve guest stays and processes What We're Looking For: 5-10 years of professional experience, ideally in an early/mid-stage startup with an operational focus Significant project/team management experience is required; hospitality or consulting experience is a plus A proven ability to handle ambiguity in the absence of defined systems and processes - this is what you will be building! Strong analytical and problem-solving skills put to use in a fast-paced environment Excellent oral and written communication skills, including the ability to identify and convey critical information to stakeholders quickly and precisely A professional presence when interacting with senior management, external clients, and vendors A consummate team player who cultivates a positive culture, coaches the team, and is comfortable managing up and down A creative thinker who challenges assumptions Proficiency with Google Suite; experience with project management applications a plus Past experience with early/mid stage startups, procurement, logistics or supply chain a plus A strong desire to promote hospitality in all aspects of work and life Bachelor's degree required What We Offer: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders Free lunches, snacks, and monthly events sponsored by Sonder We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Toronto, ON, Canada
Aug 15, 2019
Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood and built for travel and life. Whether your stay is two days, two months or two years, in a hotel suite or a six-bedroom unit, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service and game-changing technology, we’re providing amazing hospitality to guests in dozens of cities around the world. The Operations Manager’s (“OM”) mandate is simple but challenging: own our day-to-day operations throughout Toronto and ensure our guests have the best experience possible. The OM oversees all aspects of hospitality operations. You will be responsible for ensuring that guest needs are met and that every Sonder meets brand standards of functionality and cleanliness. You will develop relationships with housekeeping companies and other vendors, as well as manage a team of hourly hospitality staff to meet these goals. We’re growing incredibly quickly and need someone who breathes hospitality, operations, and start-up life to build a team, develop processes, and scale them as we grow. In this role, there are opportunities for extraordinary personal and professional growth. What You'll Do: Work closely with the General Manager to build operations in Toronto from scratch. Build a world-class team of operations and guest-facing staff from the ground up. Develop, refine, and scale processes as we grow to 1000+ units. Consistently deliver a problem-free and distinctive stay to all Sonder guests Drive down costs and effect continuous improvement. Build and manage relationships with 3rd-party vendors (3PL, housekeeping, etc). Collaborate cross-functionally with HQ to optimize strategies and tactics. For the first 6 months, plan for and execute on new locations coming live by managing renovations and bringing units to guest ready as fast as possible and within budget. Be measured against targets for Guest Experience, Direct Costs, and Culture What We're Looking For: A disciplined worker who can DO WHATEVER IT TAKES to get the job done. 5-10 years of professional experience in hospitality operations. Past experience with early- or mid-stage startups. Project management experience either in industry or in hospitality consulting. A proven ability to handle ambiguity in the absence of defined systems and processes. Experience with RFPs, contract negotiation, and management of external partners. Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees. A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape. Proficiency with Google applications. Willingness to embrace new technology.  Slack, Asana, and project management software experience preferred. What We Offer: Competitive salary Generous stock option plan (own a part of the company!) Unlimited vacation Annual free credits and discounts to stay in Sonders Medical, dental and vision insurance A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun-to-work-with colleagues We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder San Francisco, CA, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. The Opportunity: The Front Desk Agent role is a critical member of the San Francisco City Operations Team. As the face of Sonder, you’ll have the opportunity to create memorable guest experiences that surprise and delight guests from across the globe. You’ll also have the opportunity to build best practices and provide critical feedback as Sonder expands further into the hotel market.  Hospitality: Work under the leadership of the Operations Manager and Hospitality Agent Team Lead to ensure we are offering the highest level of guest experience possible. Conduct thorough room walkthroughs for maintenance checks, specifications and design. Be in charge of quality assurance at the end of each project- making sure our guests are getting the very best from their Sonder. Take care of day-to-day hospitality tasks, such as meeting our guests for check-ins, bringing extra items to guests during their stay, fixing basic TV and WiFi issues, replacing light bulbs, plunging toilets, troubleshooting systems and appliances, and overseeing contractor appointments. Learn about the pillars of hospitality Communicate with incoming guests to coordinate their arrival. Be able to make quick decisions to rectify any guest issues in a quick and efficient manner. Work alongside other Hospitality Agents and our remote guest team, taking ownership of tasks and ensuring they are completed to the highest degree without supervision. What We Look For: Incredibly hardworking and willing to do what it takes for us to reach our goals Great communication skills and ability to check in with your team throughout the day A perfectionist, obsessing over all the details Ability to prioritise relentlessly and organise your time effectively Accountable and a lover of checklists, every detail is recorded and every completed task is crossed off Not afraid to lift, move, unpack and do the more “unglamorous” sides of hospitality A real passion and drive to deliver the best- our motto is “hospitality everywhere” Multilingual is not a must but a big plus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Austin, TX, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in project management to join our team. Hospitality Agents at Sonder are responsible for helping execute new property onboardings from start to finish. They also handle guest interactions and enjoy solving problems on the fly! They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times during the day. Hospitality agents are efficient with their time, quick learners and capable of transferring knowledge to their peers. What You'll Do: Conduct thorough apartment walkthroughs and maintenance checks Run inventory checks of all of our assets that remain in the apartments Create extremely detailed floor plans of our spaces Coordinate and meet with our 3rd party contractors at our apartments. (This means letting in Painters, Wallpapers, Furniture Builders, Photographers and Housekeepers.) Instruct and supervise these contractors as they paint, build furniture, hang art, photograph and clean and arrange furniture and apartment items according to design mood boards and interior design instructions Support the guest experience team: including meeting and greeting guests when they check-in and fulfilling guest requests during their stay What We're Looking For: Bachelor's Degree or similar work experience preferred but not essential Incredibly hardworking and willing to do what it takes for us to reach our goals Great communication skills and ability to think on your feet A perfectionist that obsesses over all the details Someone who finds joy in organization and logistics Knowledgeable with Google Suite What We Can Offer: Health insurance Travel discounts when booking a Sonder Fully stocked office snacks A high-energy, start-up environment with smart, positive coworkers We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder Chicago, IL, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Our Hospitality Agents are the face of Sonder and our eyes and ears on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who hates the idea of sitting at a desk all day. Just imagine, you may be checking in a guest one minute and then dashing to deliver extra towels the next. If you’re ready for a fast-paced environment with constantly shifting responsibilities and challenges, we’d love to hear from you! What You'll Do: Meet and greet guests when they check-in, ensuring they have an amazing first experience Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and overseeing contractor appointments Learn about the pillars of hospitality Learn about warehouse management and supply chain management where you will assist with warehouse duties such as preparing housekeeping kits, processing linens, and cleaning Work closely with our hospitality operations team and conduct quality control inspections inside our units Assist with photoshoots and on-boarding new units to be guest ready What We're Looking For: 2+ years experience working in hospitality or customer service Bachelor's Degree or similar work experience preferred You are a professional who is organized, hard working, and detail-oriented who is not afraid to roll up your sleeves and do everything you can to make sure our guests have a great stay A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently Comfortable working in a startup environment while always maintaining a smile on your face Strong organizational and communication skills We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed, and maintained to reflect the vibe of its neighborhood. Whether your stay is two days, two months, or two years, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. At Sonder, You Will: Oversee the successful completion of interior design projects across the globe Manage day-to-day workflow and project assignments for all designers on Sonder’s Interior Design team Work closely with Heads of Real Estate, developers, landlords, and cross-functional stakeholders to collect project information, develop estimates, and support due diligence Conduct in-depth review of all submitted materials, including architectural plans and finish schedules Manage design budget and work closely with Director of Interior Design and VP of Operations to ensure projects are adequately resourced Lead space planning and finish selection for select projects Develop design standards and scalable processes to support international expansion Manage relationships with strategic and operational design partners Track metrics and throughput for Interior Design team on a monthly and quarterly basis Lead process improvements and cross-functional initiatives that support company goals Report directly into the Director of Interior Design This position is based in our San Francisco headquarters, but you will be supporting design projects for spaces all over the world. This position will require some travel to project sites. What We Look For (Skills): You have at least 4 years of experience in Project Management, Architecture, Engineering, or Construction Management roles You have an academic background in interior design, architecture, engineering, or related professional experience You have experience across all phases of the design process, including schematic design, project bidding, and construction management You have exceptional communication skills — you’re able to communicate design concepts to non-designers and provide clear instructions to installation teams You’re incredibly detail-oriented — you can sift through high volumes of information to collect project details and nothing falls through the cracks You have an analytical mindset -- you can easily handle a budget and pull insights from data You’re knowledgeable about current design trends, retailers, and styles You have experience with startup tech applications (Drive, Asana, Slack, Gmail, Keynote, etc.) You’re familiar with AutoCAD and other design programs (e.g., Revit, SketchUp) What We Look For (Attributes): You have a love of interior architecture and are familiar with technical drawings used in construction You’re passionate about design and knowledgeable about current trends in hospitality and architecture You’re hyper organized and able to project manage multiple tasks simultaneously You’re able to work in a fast-paced, startup environment that may challenge the traditional mold of interior design development You’re tech-savvy -- it’s easy for you to learn new tools and platforms You have a strong entrepreneurial mindset and are willing to roll up your sleeves to get the job done You have a strong desire and ability to deal with ambiguity in the absence of defined systems and processes -- this is what you will be building! You take initiative, love working hard, and take pride in a job well done You’re a self-starter who needs little direction and is resourceful You’re collaborative and love working with cross-functional teams (no ego, no drama) You have exceptional communication skills (written, spoken) You have a growth mindset -- you like to challenge yourself and learn What We Look For (Nice-to-Haves): Strong Excel and/or Google Sheets experience Experience with Adobe CC Design tools (ID, AI, PS, AE) Hospitality experience Startup experience   We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary and equity packages Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Daily catered lunches Snacks and coffee for days  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder Miami, FL, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. We’re growing incredibly quickly and need someone who breathes hospitality and operations to build a team, develop processes, and scale them as we grow. Considering Sonder’s expansion plans both within Miami and throughout the country, there will be opportunities for extraordinary personal and professional growth for the right candidate. What You'll Do: Establish and maintain relationships with landlords and partners to ensure that we are receiving timely and important updates (i.e. construction, repairs, lease end dates, renewals, etc) Liaison with landlords and partners when maintenance or other requests need completion Ensure that requests to landlords are documented and updated in our internal lease tracking system Schedule maintenance work by communicating with our customer service team to ensure that repairs are not inconvenient to guests Collaborate with our Hospitality Team to ensure that repairs and preventative maintenance work are being scheduled and completed in a timely manner Manage a team of internal maintenance specialists and external contractors Lead special operations projects as needed Ensure that contractual obligations by Sonder and landlords are followed (i.e. maintenance, exterminators, etc) Act as a liaison between finance teams and landlords to ensure that rent is paid accurately on time, including tracking any adjustments What We Look For: 7-10 years of professional experience, including prior property management and people management Experience in hotel and/or large-scale residential property management (200+ apartments) Bilingual - English and Spanish required Proven track record of prioritizing numerous tasks in order to meet deadlines Ability to work well under pressure, juggle and prioritize multiple projects and adjust work accordingly, often against tight deadlines Very strong organizational skills Excellent oral and written communication skills Ability to see the big picture and strategize as well as attention to detail and time management Ability to develop and complete projects without continued direct supervision Ability to interact with senior management, external client organizations and vendors A perfectionist, obsessing over all the details Experience in real estate development is a plus Ability and interest in getting one’s hands dirty when needed - be it meeting a contractor or delivering towels in an emergency, you’re willing to roll up your sleeves to get the job done What We Offer: Competitive salary Generous stock option plan Medical, dental and vision insurance Unlimited vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sonder London, UK
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. London poses unique challenges and opportunities for Sonder; the alternative accommodation space is the fastest growing segment in hospitality, but regulations and demand have created a serious supply constraint. Are you the right candidate to take on the challenge of continuing to grow the market in London? As a Real Estate Associate, you will drive supply growth by working with your local Real Estate team (Director, Associate Director, General Manager, Senior Associate) to identify top-of-the-funnel lease opportunities for Sonder, negotiate leases, manage deal closings, and asset manage the properties in Sonder’s portfolio. At Sonder, You Will: Work closely with the General Manager, Associate Director, and Regional Director of Real Estate to develop and implement a growth acquisition plan. Work with Head of Real Estate to build relationships with many of the largest developers and owners in London. Use local real estate knowledge and a network of contacts in London to source developers and real estate owners with suitable development opportunities where the Sonder business model can operate and create value. Manage relationships with owners and developers including deal structuring, ongoing correspondence, and lease compliance. Develop and maintain a network of local agents and broker partners to drive the supply pipeline. Craft and negotiate LOIs and leases for new real estate opportunities. Coordinate deal closings. Be responsible for leases after they are signed to make sure Sonder in complying with all terms negotiated. Work closely with city operations to seamlessly transition from lease signing to onboarding units, including onboarding prioritization and punch list compliance. Help manage the hand off on lease commencement between the developers’ operations and Sonder city operations. Prepare and maintain lease summaries. Work hand in hand with HQ to comply with lease terms, including rent payment dates, letter of credit issuances, property insurance, and notices to landlord. Coordinate with property manager hiring of necessary vendors and preventative maintenance. Become fluent in local public policy and existing short-term rental regulations and building code. Foster community relations and present the value and benefits of partnering with Sonder while enhancing public image. Consistently work on complex assignments requiring independent action and a high degree of initiative to resolve issues. What We Look For: You’re a highly skilled specialist and have experience with a range of asset classes (Residential, Commercial, Retail, and Hospitality). Minimum 1-2 years experience in commercial real estate or real estate sales You live, breathe, and sleep commercial real estate; you are ultra passionate and knowledgeable about London’s real estate market. You enjoy negotiations and believe that two parties can benefit from a well-structured deal, and that negotiations are not a zero-sum game. You aspire to be a missionary and not a mercenary - you want to work for a fast-growing start-up with a unicorn trajectory. You see the big picture and make decisions based on the long term value vs. short term profit. You grind. You’re an accomplished self-driven salesperson. You can drum up leads, set meetings, and have seen a deal from end to end. You are starting to build a real estate network.  You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition. You’re an outstanding communicator with the ability to communicate complex deals in simple terms. We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Daily catered lunches All the coffee you can imagine Snack-filled kitchen A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder San Francisco, CA, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. San Francisco poses unique challenges and opportunities for Sonder; the alternative accommodation space is the fastest growing segment in hospitality, but regulations and demand have created a serious supply constraint. Are you the right candidate to take on the challenge of continuing to grow the market in San Francisco? As a Real Estate Associate, you will drive supply growth by working with your local Real Estate team (Director, Associate Director, General Manager, Senior Associate) to identify top-of-the-funnel lease opportunities for Sonder, negotiate leases, manage deal closings, and asset manage the properties in Sonder’s portfolio. At Sonder, You Will: Work closely with the General Manager, Director and Regional Director of Real Estate to develop and implement a growth acquisition plan. Work with Director of Real Estate to build relationships with many of the largest developers and owners in San Francisco. Use local real estate knowledge and a network of contacts in San Francisco to source developers and real estate owners with suitable development opportunities where the Sonder business model can operate and create value. Manage relationships with owners and developers including deal structuring, ongoing correspondence, and lease compliance. Develop and maintain a network of local agents and broker partners to drive the supply pipeline. Craft and negotiate LOIs and leases for new real estate opportunities. Coordinate deal closings. Be responsible for leases after they are signed to make sure Sonder in complying with all terms negotiated. Work closely with city operations to seamlessly transition from lease signing to onboarding units, including onboarding prioritization and punch list compliance. Help manage the hand off on lease commencement between the developers’ operations and Sonder city operations. Prepare and maintain lease summaries. Work hand in hand with HQ to comply with lease terms, including rent payment dates, letter of credit issuances, property insurance, and notices to landlord. Coordinate with property manager hiring of necessary vendors and preventative maintenance. Become fluent in local public policy and existing short-term rental regulations and building code. Foster community relations and present the value and benefits of partnering with Sonder while enhancing public image. Consistently work on complex assignments requiring independent action and a high degree of initiative to resolve issues. What We Look For: You’re a highly skilled specialist and have experience with a range of asset classes (Residential, Commercial, Retail, and Hospitality). Minimum 1-2 years experience in commercial real estate or real estate sales You live, breathe, and sleep commercial real estate; you are ultra passionate and knowledgeable about San Francisco’s real estate market. You enjoy negotiations and believe that two parties can benefit from a well-structured deal, and that negotiations are not a zero-sum game. You aspire to be a missionary and not a mercenary - you want to work for a fast-growing start-up with a unicorn trajectory. You see the big picture and make decisions based on the long term value vs. short term profit. You grind. You’re an accomplished self-driven salesperson. You can drum up leads, set meetings, and have seen a deal from end to end. You are starting to build a real estate network.  You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition. You’re an outstanding communicator with the ability to communicate complex deals in simple terms.   We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Daily catered lunches All the coffee you can imagine Snack-filled kitchen A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
Sonder New York, NY, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe. Our newly formed Growth team has the lofty goal of building the infrastructure to enable Sonder to accelerate its portfolio growth in any market across any asset class in the world. We do this by partnering closely with our Real Estate, Expansion and Tech teams on initiatives at each stage of the portfolio growth lifecycle from initial strategy and research, to lead generation and funnel optimization, to ultimate investment decisions. We are looking for a Real Estate Investment Analyst who will be instrumental in how Sonder makes real estate investment decisions. This critical role will report to the Director of Investment Analysis & Research and be responsible for quantitative and qualitative analysis, market research, financial modeling, and due diligence. As an early member of the team, you will have an opportunity to shape our investment decision framework, products, and process. You will contribute to overall growth strategy, and present recommendations to senior leadership on millions of dollars of transaction value. AT SONDER YOU WILL: Prepare diligence materials for real estate transactions, including research, financial modeling and composition of executive summaries Run complex financial models and credit analysis for real estate transactions leveraging in-house data and tools Manage the due diligence process and act as the liaison between city teams and HQ Form credit opinions on potential deals and present your findings to senior leadership Identify hospitality and real estate trends and contribute to the feedback loop which drives market entry and location strategy Review real estate documents (leases, financing alternatives, etc.) to maximize value to Sonder and minimize credit risk Contribute to lead qualification and management strategy WHAT WE LOOK FOR: 1-3 years of work experience in a quantitative field. Commercial Real Estate, real estate investment banking or underwriting experience preferred Experience in hospitality and multifamily underwriting Significant experience with quantitative analyses and financial modeling Marked interest in real estate, hospitality, and investment management Analytical skills and attention to detail imperative SQL experience preferred Excellent written, presentation, and interpersonal skills
Sonder San Francisco, CA, USA
Aug 15, 2019
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder is looking to hire a Sales Enablement and Training Coordinator to enable our rapidly growing Global Real Estate Team. In this role, you will assist in the planning and building of training courses for our real estate sales professionals to sharpen their skillset. You will also work cross-functionally to ensure that course material accurately reflects the constant evolving state of our business. You will support the Sonder Growth team and Director of Training to build and deliver a world-class training program to our real estate professionals. The ideal candidate will have a background in sales, enablement, or marketing, as well as experience with project management and content creation. Experience, knowledge, and understanding of the real estate industry is also desired. What You'll Do: Coordinate annual and monthly training calendar, monitor attendance, send invitations, and gather feedback. Administer our LMS and maintain our trainings and onboarding learnings. Collect data in order to assess instructional effectiveness and determine the impact of training on employee skills and KPIs. Schedule checkpoints on behalf of sales trainers and coordinate in-person sales training, as needed. Build and enhance the content library by collaborating with cross-functional teams and stakeholders to identify new content needs and gaps in existing content. Project manage content maintenance. Ensure that content stakeholders update relevant information by set deadlines. Maintain the content calendar to track creation and launch of materials. Field all inquiries from the sales organization, act as the steward of information and resources, and conduct research to enhance content as needed. Assist with special projects to improve the effectiveness of the sales organization. Execute training logistics tasks (rooms reservations, catering, etc.) What We Look For: You’re an incredible human with a strong work ethic and ability to complete tasks at the speed of light. 2+ years of experience in a real estate coordinator, sales, enablement, training, or marketing role Experience with and understanding of real estate Experience with managing projects and assignments end-to-end Hands-on experience coordinating multiple training events in a corporate setting Demonstrated leadership in content creation and organization Strong verbal and written communication skills Interest in sales enablement and/or sales operations as a possible career path is a plus Extremely advanced organizational skills with the ability to handle multiple assignments. Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications. Bachelor's degree Commitment: This is a full-time (40 hours per week), based in San Francisco, CA We also have great benefits to make your life easier so you can focus on what you're best at: Competitive salary Generous stock option plan Medical, dental and vision insurance Discretionary vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Depending on your location: Daily catered lunches All the coffee you can imagine Snack-filled kitchen Sonder is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Sonder is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  
Sonder Italy
Aug 15, 2019
Regional Director of Real Estate: Italy   OVERVIEW:   With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. As a Regional Director of Real Estate, you will be the real estate lead for Italy. You will drive supply growth by overseeing and working with each of your Real Estate teams to identify top-of-the-funnel lease opportunities for Sonder, negotiate leases, manage deal closings, and asset- manage the properties in Sonder’s portfolio.    AT SONDER YOU WILL: Grow and manage a team of Real Estate Directors in each of the markets that you oversee. Propel our growth even further by developing the best strategy to add thousands of units to our portfolio Evaluate performance, create targets along with local market teams, hold teams accountable, and procure resources for the teams to meet targets. Supervise the prospecting, qualification, pitching, and closing of new real estate opportunities. Build relationships with and pitch Sonder to many of the largest developers and owners across the country/region. Oversee and guide the negotiation and structuring of deals by leveraging other headquarter resources including teams dedicated to market analysis, underwriting and public policy stakeholders. Develop and maintain a network of regional and national agents and broker partners to drive the supply pipeline. Craft, negotiate, and support leases favorable to Sonder and its guests, with a focus on commercial terms, as well as property upkeep, maintenance, cleanliness, and landlord responsiveness. WHAT WE LOOK FOR: You’re an accomplished closer who is self-driven. You’ve mastered the art of presenting a value proposition and handling objections while inspiring trust. You have and build powerful networks. You can find your way to anyone in the country/region, particularly when it comes to real estate. Minimum 12+ years of real estate experience (preferably in Hospitality and Residential acquisition & development). You have experience managing and motivating large teams. You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition. You have experience in a real estate related role and can design sophisticated partnerships in order to create long-term value. Experience with a range of asset classes (Residential and Hospitality in particular). You master all aspects of real estate development, including underwriting, equity structures, financing considerations, entitlements, construction, lease-up and exit.  You have experience in real estate development and are familiar with the process to get a project from conceptualization through permitting to final execution. You’re an overachiever. You set high goals and then exceed them. You can deftly navigate the public policy environment and have a knack for understanding and influencing the legal/regulatory framework. You’re a strategic thinker who has led organizations through rapid growth. You’re an outstanding communicator with the ability to communicate complex deals in simple terms to a variety of stakeholders in different locations and from different backgrounds. Self-starter with a sense of humor and the ability to thrive in a fast-moving , rapid growth  environment. MBA preferred.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.