GoCardless

  • London, UK
GoCardless London, UK
Feb 14, 2020
At GoCardless, our vision is to build a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you’re using. Today we help over 50,000 businesses across the UK and Europe collect payments and we’re growing fast. International expansion is one of our key priorities; we’ve recently opened an office in the US in addition to those in France, Germany, Australia and the UK.   The Financial Control and Reporting team The Financial Control and Reporting is now in an exciting transitional stage with many new projects to get involved in as the company expands. It’s a great time to join the team and we are seeking candidates to develop throughout their training and then onto future opportunities at GoCardless. The team: Manages the month end close process Ensures that all of the company's financial practices are in line in statutory regulations and legislation Has responsibility for ensuring aspects of FCA compliance, including capital adequacy testing and oversight of segregation of client funds Manages debt facilities, business bank accounts, fee sweep reconciliations, client money reconciliations, foreign exchange risk, cash flow, Treasury policy related to business funds and maintains relationships with banking institutions and the internal teams, especially Banking Operations Has responsibility for the preparation and filing of statutory accounts in the jurisdictions in which we operate Manages group and local audits and maintains relationships with auditors and tax advisors Manages billing accounts receivable and payable Has responsibility for UK & international tax, VAT and corporate structure management, as well as relations with HMRC Has responsibility for financial processes and controls Has responsibility for financial systems (incl Netsuite)   The Payment Operations team The Payment Operations team is responsible for ensuring GoCardless’ customers are paid on time, every time, anywhere in the world. The team: Ensures timely processing of all payment across eight payment schemes Has responsibility for payment reconciliation across all processing accounts are segregated and safeguarded correctly Ensures accurate handling of payment failures and chargebacks Is responsible for exceptions handling and payments investigations Implements and verifies payments flows and payments reconciliation processes including the automation of these in close collaboration with Product, Legal and Finance   The Role This is an interim (12 months) and high profile role within the Financial Control team, which is part of the Finance team at GoCardless. The objectives of the role have executive team visibility. The role has a regulatory focus and will report to the Director, Financial Control and Reporting and will work closely with the Payment Operations team and the Core Banking team within our Product Development team.  The short term objective of the role is to validate a balance calculation developed by Core Banking and to define the fund flows within our payment service software.  Following that the role will lead on the development of a new process to reconcile the balance on the client monies accounts including driving improvements to the analysis, tracking and resolution of reconciling items and will work in conjunction with Product Development on the development of the payment service and BI tools to enhance reporting of client monies. This is expected to involve the implementation of a ledger system.  The role will be supported by a Finance Analyst, another interim role, that is currently being recruited. Your responsibilities will include: Plan, manage and execute the validation of an opening balance calculation developed by the Core Banking group. This is expected to include the sample testing of the reporting of transactions in the payment service in the calculation of the opening balance. The validation will inform a decision as to whether the calculation can be used on our production systems. A component of the above validation will include the documentation of a definition of all fund flows and their expected recognition within the payment service and bank statements. This definition is expected to be used widely within the business. Working closely with the Head of Payment Operations, define and implement a new process to be performed daily by the Payment Operations team, to reconcile the balance of the client monies accounts reported by the payment service to the bank statement. This process is expected to utilise the opening balance calculation as developed and tested above. The above reconciliation process will include the development of an optimised process to collate and analyse future unreconciled transactions on the client monies accounts used to hold client monies and to work with Payment Operations to develop appropriate reporting to assist them in managing the resolution of these items. Key participant in the group’s OKR to ensure we can more easily monitor the location of client monies at any time and implement preventative controls to ensure funds flow as intended. Working primarily with the Product Development team, the role will help define the scope and delivery of the solution, which is expected to involve the implementation of an event-based ledger. Manage the handover of the new reconciliation processes to Payment Operations for BAU operations.  Management of an interim Finance Analyst    What we're looking for  Comprehensive understanding of bank reconciliations and reconciliation processes obtained either within a bank or a payment service provider  Knowledge of payment transaction flows and banking systems including ledgers An accounting qualification is not a pre-requisite but a strong understanding of double-entry bookkeeping is essential  Experience and proven success in developing and implementing bank reconciliation processes for high volume service providers Experience implementing appropriate controls and designing and implementing key metrics   Knowledge of the PSR regulations relevant to safeguarding You are hands-on and willing to engage in the detail Demonstrable experience of project planning and execution You are an effective influencer and thrive in a changing environment. Able to work collaboratively as part of a high performing cross-functional team You have integrity and an analytical approach. Effective people manager   Benefits Generous holiday allowance  Private health insurance Private pension scheme  Flexible working hours Generous maternity & paternity leave Training budget for your personal development Breakfast, drinks and snacks Company lunch every month Volunteer time Yoga, football and basketball Plus many more Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  
GoCardless London, UK
Feb 14, 2020
GoCardless has built a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts.  Our API powers recurring payments for companies like the Financial Times, Bulb, Survey Monkey   and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. The role We are looking for an experienced BI Analyst. As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities.  After first learning the ropes in our Central Analytics function, ultimately you’ll be embedded in a specific business function in order to drive first-class data products and practice into functional operations, with possibilities for future rotations.  Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin that business function. You’ll help people make better, faster, more data-driven decisions and develop an expert knowledge of your functional domain, along with a deep knowledge of GoCardless’s operations as a whole.   You’ll sit in our Product Development team and will work with technical and non-technical people across the whole company, from Risk to Marketing to Sales. The main elements of this role will involve: Building new BI capability : working with stakeholders to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics. Building, maintaining and communicating data products   to track key performance indicators against objectives Working with people across the company to enable them to self-serve Business Intelligence through Looker, our BI platform of choice Working with engineers to prototype, design and build pipelines which take raw data from production systems and deliver them in a format suitable for querying Doing deep-dive analysis of data to both test specific hypothesis and generate new business insights Some example of the types of challenges that you’ll help the business with: “Should we improve the signup flow or the dashboard next month?” "Which product should we focus on to generate the most revenue?” "Which industry is the most risky for us?” Who we're looking for You can point to a solid track record as a Business Intelligence practitioner You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data You’re used to talking about your work in a clear way to others around you You’re good at quickly getting a grasp of any dataset that you're working with You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation You’ll have experienced the technical challenges of setting up self-serve BI and be interested in the technology behind the scenes You’ll be able to demonstrate how you have automated repetitive tasks Requirements You have commercial experience in a fast moving company You have strong experience in SQL A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc) You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar You can communicate your analyses clearly to both technical and non-technical audiences Bonus points for exposure to cutting edge data technologies like Google BigQuery, dbt and Airflow Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless San Francisco, USA
Feb 14, 2020
About us GoCardless is the only global payments company focused on recurring payments.  As the world moves to buying on a recurring basis (e.g. Spotify, Netflix in the B2C world and WeWork, Facebook in the B2B world) this is a sector undergoing tremendous investment and astonishing growth.  A proud Y Combinator alum, we’ve recently raised $75m from incredible investors such as Google and Salesforce to escalate our growth plans. Headquartered in London, UK, we’ve built a recurring payments platform and a global bank debit network, which takes the pain out of getting paid for recurring revenue businesses.   An important part of those plans is taking our next-generation recurring payments platform to some of the world's fastest growing companies in North America. To achieve this we need talented people who believe in and can demonstrate the value of our global recurring payments platform, ultimately closing multi-year deals with both established companies and younger, high growth companies. This isn’t going to be easy: we are creating a category that will change the way companies think about their payments and you will be a key part of our success. If that sounds interesting, read on. What will you be doing? Our vision is to fix recurring payments at a global scale, and as someone responsible for selling this vision to some of the fastest growing and most ambitious companies in the world, you will be at the forefront of this. An average week might entail: Qualifying inbound leads in your assigned territory from Marketing campaigns  and SDR activities. Developing and progressing deals through the funnel to close. Travelling to meet prospective customers around North America Presenting and demo’ing via Zoom to prospects. Attending conferences and other events to build industry expertise and secure new opportunities.  Negotiating multi-year contracts with some of the world's fastest growing and most innovative companies. Working with our 200+ partner sales organisations within their installed base to generate new prospects. As a Mid Market Account Executive you'll be making a significant contribution within the sales team, driving overall awareness of GoCardless in the market and helping us identify how we can develop our product in the future. You'll also be one of our first hires in North America, with an opportunity to shape our success in the region.  You will be based in our San Francisco office, joining a team with ambitious growth plans. We want to give you all of the tools and skills you need to succeed and thrive. We provide world-class tools to enable you to be very productive in your role (Demandbase, SpringCM, SalesForce Navigator, Partdot, Yesware) as well as operations support to build and enrich contact lists in your Territory. We run frequent sales training sessions across a range of topics - from best outreach practices to negotiation skills. In addition, you will be encouraged to identify skills you want to improve and we'll work with you to develop a plan to improve them. Who are you? Someone who wants to sell to some of the fastest growing companies in the world.  Someone who enjoys sitting in a room with a senior VP or C-level executive of and saying “no, I don’t think that’s right. Let me show you how the world really works…” Someone who can see how global markets, socio-economic change and technology developments are having, or will have, an impact on a client’s ability to grow and retain customers. Someone who wants to change how companies do business. What will you be able to show? You achieved above 100% against sales target in at least two SaaS companies selling to Mid Market. You have a  ‘Challenger Sale’ approach and structured methodology such as MEDDIC/TAS/Sandler to working. You have sold on Value rather than price or coverage and are comfortable selling at the C-Level in Mid Market organizations You have built and executed Go-to-Market plans with Marketing to win in new market sectors. Can list more than 10 Mid Market accounts successfully sold to. You’ve sold a product that didn’t exist in the market to customers who didn’t know they needed it, and did so to recognized logos You’ve managed complex sales cycles in excess of 6 months, from initial contact, through the sales process, commercial and contract negotiation and onboarding Educated to Bachelor Degree level GoCardless has built a dynamic, collaborative culture in which we hire and develop smart, driven people that share our desire to do work we can be proud of. We value learning and feedback, and we spur each other on to raise the bar of success. Our team comes from a variety of backgrounds, and we embrace diversity – if you’re unsure, please apply.
GoCardless San Francisco, USA
Feb 14, 2020
About us GoCardless is the only global payments company focused on recurring payments.  As the world moves to buying on a recurring basis (e.g. Spotify, Netflix in the B2C world and WeWork, Facebook in the B2B world) this is a sector undergoing tremendous investment and astonishing growth.  A proud Y Combinator alum, we’ve recently raised $75m from incredible investors such as Google and Salesforce to escalate our growth plans. Headquartered in London, UK, we’ve built a recurring payments platform and a global bank debit network, which takes the pain out of getting paid for recurring revenue businesses.   An important part of those plans is taking our next-generation recurring payments platform to some of the world's fastest growing companies in North America. To achieve this we need talented people who believe in and can demonstrate the value of our global recurring payments platform, ultimately closing multi-year deals with both established companies and younger, high growth companies. This isn’t going to be easy: we are creating a category that will change the way companies think about their payments and you will be a key part of our success. If that sounds interesting, read on. The role This role will sit within our Global SMB Sales team and will report to the Head of Global SMB based in our London HQ. You will be based in our San Francisco office, joining an ambitious and rapidly growing team. This role will cover our North America SMB market. You will be focused on converting high velocity SMB opportunities and also building pipeline.  Requirements Experience in a full-stack sales role, building pipeline and closing opportunities. Experience in a high velocity inside sales team, creating SQLs and closing multiple opportunities in a month. Demonstrated consistent quota achievement across multiple quarters in a multitude of sales cycles (ranging from 1 week to 3 months). Strong experience in Sales and Business Development. Experience using Salesforce desired. Demonstrated a high degree of analytical skills. Bachelor Degree educated with speciality in Business, Finance, Economics or Maths desired.  
GoCardless London, UK
Feb 14, 2020
We’re looking for talented security engineers that love working in a fast paced environment and in a culture of continuous feedback.   You will play a major role in implementing our security operations programmes by using cutting-edge measures to prevent, detect and respond to potential cyber security threats. You are empowered to engage and lead cross-functional initiatives - whether engineering a system to address a technical security hurdle, protecting our customers' data, or consulting on a wide range of security topics. You will be working alongside our Product Managers and audit specialists to design and implement measures that will keep GoCardless' products and systems secure. We work closely with our engineering teams who are building simple and reliable solutions to complex problems.  We keep our development cycles fast, by reviewing and adapting our plans frequently, and by investing in a culture of continuous feedback. We're primarily built in Ruby and JavaScript using Rails, and we rely on Postgres, ElasticSearch and GCP .   Core responsibilities Provide subject matter expertise on various areas of security, specifically on security operations Develop security use cases, onboard data sources, manage logging and SIEM technologies (i.e Elastic, Splunk, etc.) Monitor metrics associated with security controls to ensure controls are well tuned Handle security operations day-to-day activities, by troubleshooting and coordinating resolution (activities can be hardware or software failures, security incidents, security breaches, actively looking for threats in logs - threat hunting - etc.) Professionally manage inbound security-related calls and questions, create tickets, run security-related assessments, security-related user complaints, and escalate accordingly Provide technical support for on call outside normal business hours (when required) Drive the implementation and dissemination of security KPIs Liaise with teams on security design, incident handling & education Participate in cross-team security initiatives Select and assess capabilities and features of security tooling Perform scheduled vulnerability assessments and security testing Requirements Minimum of five years of security-related experience Strong analytical and reasoning skills Experience in security tooling (Endpoint Security, DLP, Web/Network Scanners, SIEM, IDS/IPS, etc.) and its integration into the company systems A proven in depth expertise in security engineering, system and network security, authentication and security protocols, cryptography and application security Hands-on experience in web applications for critical 24/7 services In depth, hands-on experience with security features and system administration of Linux, UNIX and Windows operating systems Excellent communication skills and ability to cooperate with other business functions Understanding of and exposure to the latest message queue technologies such Syslog, Fluentd, GCP PubSub, Logstash and SIEM-specific collection mechanisms (i.e. Splunk forwarders, etc.) Exposure with at least one scripting / programming language (i.e Python, Ruby) Professional security qualifications (e.g. CISSP, Offensive Security, GIAC, etc.) Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Feb 14, 2020
At GoCardless, our vision is to build a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you’re using.   Today we help over 50,000 businesses across the UK and Europe collect payments and we’re growing fast. International expansion is one of our key priorities; we’ve recently opened in France, Germany and Australia with plans for further expansion.   This is an exciting phase for the business as we expand our contracted business and put the required infrastructure in place to enable us to scale. This role offers an amazing opportunity for someone looking to take the lead on the company-wide management of billing as we enter a period of significant growth.   The role The Billing Manager will lead the daily billing operations as well as work in close collaboration with Sales, Partnerships, Financial Control and Management Reporting teams. The key responsibilities will be split across three functions, as follows:   Billing and Collections Operations  System set-up and management: Setting up merchants, rate cards and contract details in the Billing tool Monthly invoice creation and processing: Manage the end-to-end billing process including preparation of invoices, invoice adjustments and any required supporting documentation Handling credit notes and making required adjustments Continuous assessment of existing billing processes, procedures and systems. Identifying and implementing improvements that support the continued growth of our business Manage billing team members including setting objectives and managing performance Running ad-hoc billing projects Ensuring internal billing policies and procedures are documented    Sales support Liaising with global Sales and Partnerships teams to review and approve contracts and billing arrangements Weekly meetings with Sales / Account Management team to identify and resolve contract and/or billing issues   Reporting Coordination with Financial Control, Data and Management Reporting teams to support data flow for revenue reporting Provide visibility and timely reporting of billing metrics and KPIs We’d love to hear from you if you have: 4+ years of experience in billing and collections, ideally in a high growth tech environment Experience with billing system implementation and end-to-end process improvement Dedicated self-starter capable of managing multiple priorities and competing demands Responsive and comfortable working in an environment of rapid change/ambiguity Detail oriented and keen to dig into the numbers and the issues to come up with recommendations that drive improved outcomes Strong communicator as you will be liaising with everyone of all levels within the business Process focussed Strong expertise in Excel, PowerPoint and Looker Experience with Zuora / Billing Platform and Looker highly preferable We’ve built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other’s continual professional growth. There will be scope for you to develop your role and take on more responsibility as our team continues to grow, and you’ll be able to get involved in developing and improving our processes. Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  
GoCardless London, UK
Feb 13, 2020
We’re looking for talented security engineers that can continue to build a secure GoCardless in a fast paced environment that thrives on regular feedback and automation.   You will play a major role in protecting GoCardless through the implementation of application security programme and have the opportunity to influence and drive the implementation of cutting-edge measures to minimise exposures and vulnerabilities. As a security engineer you will play a key role in ensuring GoCardless teams are taking all required steps in building a secure product set including application penetration testing, threat modelling, design reviews, developing our internal tooling and procedures. You are empowered to engage and lead cross-functional initiatives - whether engineering a system to address a technical security hurdle, protecting our customers' data, or consulting on a wide range of security topics. You will be working alongside our Product Managers and audit specialists to design and implement measures that will keep GoCardless' products and systems secure. We work closely with our engineering teams whom are building simple and reliable solutions to complex problems.  We keep our development cycles fast, by reviewing and adapting our plans frequently, and by investing in a culture of continuous feedback. We're primarily built in Ruby and JavaScript using Rails, and we rely on Postgres, ElasticSearch and GCP . Requirements Hands on experience with vulnerability testing and auditing techniques Hands on experience with scripting and proficiency in programming Strong analytical and reasoning skills Solid understanding of web application security and security architecture to apply a defence in depth approach Able to use and interpret the results from security testing tooling such as NMap, Nessus, dig, MITM proxies, wireshark.   Can conduct security testing on networks, applications within both traditional environments and cloud services, vulnerability assessment, web application testing for OWASP top 10 vulnerabilities. Implement measures to secure and protect the GoCardless products and systems. Core responsibilities Perform design reviews and Threat modelling of GoCardless services and products Perform vulnerability assessments and security testing (we'll expect you to already know the type of security vulnerabilities a company like ours faces) Provide subject matter expertise on areas of security throughout the Software Development lifecycle  Help and incentivise development teams to work with a security mindset Participate in cross-team security initiatives Automate and continually improve our approaches through development of tooling and procedures You should apply if: You're passionate about security and technology You care deeply about building reliable, well-tested and secure systems You enjoy solving problems and automating responses for recurrent issues You thrive in a culture of code review You enjoy working in a diverse company that welcomes innovative and reasoned ways of thinking Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply
GoCardless London, UK
Feb 08, 2020
About us The last ten years has seen an explosion of growth in businesses with recurring revenue - think companies like Spotify and Netflix or Dropbox and Microsoft Office 365. The world is moving to one where products are used and payed for, not purchased upfront. But in that time, innovation in the recurring payments space has been limited. As a result, payments for these companies are broken. GoCardless has fixed this by building a new global platform for recurring payments based on collecting funds directly from bank accounts, avoiding the need for intermediaries like card networks and digital wallets.  We now power recurring payments from companies such as DocuSign, Bulb and Nutmeg, whilst enabling software partners including Xero, Zuora and Salesforce to help their own customers collect their own payments.  We’ve raised over $100m in funding from incredible investors such as Google and Salesforce, have over 50,000 customers and five offices globally. And now we are looking for a Senior Product Marketer to help us get to the next level of growth.  What will you be doing? Our vision is to fix recurring payments at a global scale and we are looking for one individual to help us join the dots between a fantastic product and huge growth potential. Make no mistake, we are building a category and we intend to own it. We need someone with the right mix of talent and experience to help us with this.  Product Marketing at GoCardless can really be summarised in three core activities.  How do we ensure that customer facing teams have the right positioning, messaging, tools and pain driven data points to drive growth? How do we launch new products and initiatives across the world in a way that generates maximum adoption? How do we listen to and understand the market so we can make more effective decisions as a business? There’s a lot of work to be done, but one of our key tenets for 2020 is “do fewer things, better”. We want to select the activities that will have the maximum impact for the business and focus on them.  Who are you? You have taken innovative new products to market. You have developed innovative messaging, positioning and value proposition frameworks for complex and new products.  You have developed enablement programmes for global customer facing teams.  You enjoy working independently, given a set of annual objectives.  You also enjoy cross-functional work with disparate areas of the business.  You’ve done all of the above in a B2B technology setting.  More than anything, you are a problem solver.  GoCardless have built a dynamic, collaborative culture in which we hire and develop smart, driven people that share our desire to do work we can be proud of. We value learning and feedback, and we spur each other on to raise the bar of success. Our team comes from a variety of backgrounds, and we embrace diversity – if you’re unsure, please apply.
GoCardless London, UK
Feb 08, 2020
Go the extra mile to delight our customers.   GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe and now Australia! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.   We're looking for bright, empathic people to join our weekend team on the 12am-12pm and 12pm - 12am (Saturday & Sunday)  shift and provide first-rate support and guidance to our UK, European, North American and Australian users.    The role We pride ourselves on listening to our users and doing everything we can to solve their problems, from sending an email to getting a new feature added to our product roadmap. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.   You'll work as part of a wider team of around 25 who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service. You’ll be working remotely handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible. We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth. Once you’ve built the core foundations of knowledge required to succeed in your support role here at GoCardless, there will be scope for you to develop a specialism and take on more responsibility as our team continues to grow.   The ideal candidate - you love helping people - you're organised, reliable, diligent and attentive to detail - you learn quickly and are comfortable with complexity - you thrive in small teams - you have a flawless command of English and communicate with clarity - you are able to work independently and under minimal supervision   Our team comes from a variety of backgrounds and we embrace diversity – if you have an additional language, even better! This role would suit someone who is passionate about operating within a fast-paced tech company, and has the drive to go above and beyond to ensure the service we provide is always second to none.   The remote shift(s) require you to have: a stable and noise free working environment conducive for serving our customers a stable WiFi connection     The comfort of working from your own home Your first 4 weeks will be spent training in our London office, working with our day team from 9am-6pm Monday-Friday after which the role will become remote.    Important information   We are looking for applicants who are currently not in full time employment and have worked remotely before. Please apply with your CV and cover letter.   Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply!    
GoCardless London, UK
Feb 07, 2020
Lead the regulatory compliance team at a cutting-edge, dynamic and high-growth fintech company. GoCardless processes billions in payments each year. Over 50,000 businesses across the UK and beyond rely on us to handle their payments, and many more sign up every week. As we look to the future, those businesses will be larger, more demanding, and present in multiple countries - and so will we. We are responsible for helping drive forward this expansion, and fulfilling our obligations to our regulators and partners, all whilst providing the best possible experience for our merchants.   We’re approaching ‘Risk’ in Financial Services in a new way. We: are ready to serve everyone, if we wanted to - we ensure Risk does not constrain the business but empowers it to achieve its goals; automate everything we do - we don’t like inefficiencies nor do we believe that real risk mitigation is achieved by throwing people at the problem; and create the best possible customer experience - we want our customers (both internal and external) to look forward to going through our processes. The legal and compliance teams are at the forefront of GoCardless’ expansion - both domestically and abroad. They must ensure that GoCardless adopts, implements and maintains innovative and appropriate processes and controls, often coming across new challenges or issues that require innovative solutions.    The role You will be responsible for setting the regulatory compliance agenda within GoCardless. You will take a consultative approach and work closely with every business division to implement and manage an innovative and practical, yet thorough, regulatory compliance regime.  Some of the main elements of the role will involve: Surveying and interpreting our regulatory and broader risk landscape, both domestically and internationally.  Working with senior managers across the business to establish and execute a world-class compliance framework, monitoring and training programme, focused on ensuring cross-company understanding and ownership of regulatory risk.  Management of our regulatory licences across the globe, including applying for and maintaining new licences in the US and beyond.  Managing regulatory oversight, controls, reporting and engagement globally. Reporting to management and board committees as the risk owner for regulatory compliance.  Being the ultimate point of escalation for regulatory issues. Monitoring, testing and reporting on the effectiveness of the programme. Constantly driving for improvement in efficiency and risk management.  Championing and driving adoption of industry standard certifications, where appropriate. Building a great international team and developing talent.  What we're looking for We’re looking for someone with experience in a regulated financial institution, or other corporate, and who is passionate about moving to a fast-paced fintech startup. You will be driven and able to work independently, while taking a consultative approach in an area that can be seen as inhibitive to business.  You may be an experienced financial services regulatory manager, coming from a larger organisation and looking for an exciting new challenge, or perhaps you have already been through a high-growth journey in a similar role, and are excited about taking on similar challenges in an exciting company with a great culture.  We’d love to hear from you if: You can see, and explain how new regulations coming into play will impact the business’ products and expansion plans. You have dealt directly with financial services regulation and regulators.  You have experience in drafting, implementing and rolling out compliance plans, frameworks and policies across a company or department, and preferably centrally rather than following a central policy locally.  Your risk radar is finely tuned and you work tirelessly to mitigate that risk. You are easy to work with, and want to work in a fun, fast-growing but demanding young company. You’ve scaled a compliance function through international expansion, and have managed high-performing teams.  You’ve operated in an environment with multiple regulators having different reporting requirements. Can operate at a strategic level and demonstrate the value of compliance.  Your communication skills are first class, and you are able to distil complex and cumbersome regulation into understandable English. Bonus points if: You’ve built a compliance function from the ground up. You have experience in payments.  You have experience in the US.  You have experienced a fast-growth journey (in a company growing 50%+ YoY).   We recognise that the most talented people have the most unusual backgrounds, so if you’re unsure, please apply. The role will be based in London and might require a small amount of international travel.  
GoCardless London, UK
Feb 06, 2020
GoCardless is the only global payments company focused on recurring payments. Head quartered from the UK, we’ve built a recurring payments platform and a global bank debit network, which takes the pain out of getting paid for recurring revenue businesses. We just raised $75m, from incredible investors such as Google and Salesforce, to escalate our growth plans. An important part of those plans is taking our next-generation recurring payments platform to the world's most successful companies globally.  To achieve this we need talented people who believe in and can demonstrate the value of our global recurring payments platform, ultimately closing multi-year deals with major global enterprises. This isn’t going to be easy. We are creating a category that will change the way companies think about their payments and you will be a key part of our success. If that sounds interesting, read on. The role This role will sit within our Global SMB Sales team and will report to the Head of Global Small Business based within our London HQ. This role will cover our UK SMB market. You will be focused on converting high velocity SMB opportunities in the UK and also building pipeline. You will join our highest performing and fastest scaling sales team across the business.  Requirements Experience in a full-stack sales role, building pipeline and closing opportunities Experience in a high velocity inside sales team, creating SQLs and closing multiple opportunities in a month Demonstrated consistent quota achievement across multiple quarters in a multitude of sales cycles (ranging from 1 week to 3 months) Worked in a technical sales role or full-stack sales role Strong experience in Sales and Business Development Experience using Salesforce desired Demonstrated a high degree of analytical skills However, our team come from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply.
GoCardless London, UK
Feb 06, 2020
Help us innovate the way we prevent fraud at a cutting-edge, dynamic and high growth fintech company.    GoCardless processes billions in payments each year. Tens of thousands of businesses across the UK and beyond rely on us to handle their payments, and hundreds more sign up every week. As we look to the future, those businesses will be larger, more demanding, and present in multiple countries - and so will we.   The fraud team must ensure that GoCardless adopts, implements and maintains innovative and appropriate fraud prevention processes and controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.   As a Senior Fraud Analyst, you will be on the front-line of fraud prevention. Ensuring that: We are lightning quick to respond to new fraudulent patterns we detect Ensure our fraud detection processes are continually evolving to meet the latest fraud challenges   We’re creating a new way to do Risk in Financial Services. We don’t do box-ticking, hide in our Risk corner in the office or employ an army of naysayers. We - ...are ready to serve everyone, if we wanted to - we ensure Risk does not constrain the business but unlocks the potential to serve everyone and achieve our goals while providing the business with a safety net  ...automate everything we do - we don’t like inefficiencies and believe real risk mitigation cannot be done by throwing people at the problem ...create the best possible customer experience - we want our customers (both internal and external) to feel they cannot wait to go through our processes    What you’ll be doing: Review individual GoCardless accounts and transactions to identify a host of risky behaviours including fraudulent activity and large credit exposure Detecting and evaluating new fraud patterns and implementing controls to mitigate these Improving operational processes to ensure that we are: Preventing fraud Providing our customers with a great experience  Implementing scalable processes (we believe in quality over quantity) Develop, document, and share best practices with the wider Risk team Interact with stakeholders on developing fraud prevention strategy and process   What we're looking for: You live and breath fraud prevention and have extensive experience in a similar role Naturally curious and passionate about risk prevention: if something seems off, you want to investigate what’s going on and solve root problems. You’re not happy to accept “that’s how things have always been done” You will have a degree in quantitative analysis or mathematics Proven ability to develop and improve processes and demonstrate the impact of these with data Proven ability to analyse, evaluate and mitigate fraud risks Excellent written and verbal communication skills Strong analytical, investigative and problem-solving skills with an ability to work in a team setting Ability to think logically and process information with a high degree of accuracy Strong SQL and Excel skills are a must Python is an advantage   Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  
GoCardless London, UK
Feb 05, 2020
Help us innovate the way we assess credit risk at a cutting-edge, dynamic and high growth fintech company.  GoCardless processes billions in payments each year. Tens of thousands of businesses across the UK and beyond rely on us to handle their payments, and hundreds more sign up every week. As we look to the future, those businesses will be larger, more demanding, and present in multiple countries - and so will we. The Credit team must ensure that GoCardless adopts, implements and maintains innovative and appropriate credit controls. As a Credit Analyst, you will be on the front-line of underwriting GoCardless client base. Ensuring that: Assessing the creditworthiness of new and existing businesses through financial analysis and other relevant information Building out our credit assessment functionality with a view to automating everything we do  We’re creating a new way to do Risk in Financial Services. We don’t do box-ticking, hide in our Risk corner in the office or employ an army of naysayers. We -  ...are ready to serve everyone, if we wanted to - we ensure Risk does not constrain the business but unlocks the potential to serve everyone and achieve our goals while providing the business with a safety net  ...automate everything we do - we don’t like inefficiencies and believe real risk mitigation cannot be done by throwing people at the problem ...create the best possible customer experience - we want our customers (both internal and external) to feel they cannot wait to go through our processes  What you’ll be doing: Reviewing financial statements and/or commercial credit tools to conduct detailed investigations into merchant creditworthiness Refining the way we assess credit worthiness, ensuring everything we do is scalable and provides the best customer experience Monitoring our client base and ensuring we have the right level of mitigation to protect GoCardless Updating internal processes and working with stakeholders to ensure our credit requirements are clear Communicating directly with customers Make recommendations on serving individual merchants and industries and advising what controls are required to mitigate credit risk What we're looking for: A significant amount of experience analysing financial statements and working with credit tools A degree in a relevant discipline (Accounting, Business, Finance)  Naturally curious and passionate about credit risk: if a process is broken, you want to investigate what’s going on and solve root problems. You’re not happy to accept “that’s how things have always been done” Operationally minded and have previously improved and documented processes An excellent communicator who can articulate decisions to stakeholders at all levels Ability to think outside the box to establish creative solutions to fix a problem You’re a self-starter and thrive in a high-pressure environment  Flawless command of English (written and verbal) Bonus points for: Experience within a payments company  Fluent in German, French or Spanish  SQL skills Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  
GoCardless San Francisco, USA
Feb 05, 2020
About us GoCardless’ vision is to build a global connected payments network, making payments simpler on the internet no matter what country you’re in or what software you’re using. Today, we help over 50,000 businesses across the UK, Europe, Australia/New Zealand, USA and Canada collect payments, and we’re growing fast. Last year we opened an office in Australia and Germany. This year in the USA. We work with a huge range of organisations: small gyms and accountants use us to reduce admin; fast growing companies like Quandoo, DocuSign use us to power their growth and to dramatically reduce failure rates; established Fortune500 companies like Salesforce and Oracle partner with us to help their merchants digitalise their payments. Our strategic partnerships with best-in-class billing platforms such as Zuora, Salesforce and Chargebee have been critical to our success in reaching over 50,000 businesses and will be key to our future success both locally and globally. We’re London-based and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners and Notion Capital. GoCardless now has over 400 employees worldwide.  Summary The U.S. is the most strategic market for GoCardless outside of the UK. The Office was launched in September 2019 to drive growth for Saas global enterprise & US enterprise companies headquartered in the Bay Area and operating across the US & Worldwide. The company has ambitious plans to scale up in 2020. We expect to grow through a combination of existing relationships with global partners (e.g., Zuora, Salesforce, Recurly, Chargify) and merchants; dedicated Sales and Marketing resource focused on building demand in the USA. Our office is based in a WeWork in SOMA, San Francisco. The office now has 9 full time employees with a mix of team members from sales, partnerships, operations and sales-engineer.    Role/ Responsibilities As the first marketer for the USA, this is a senior individual contributor role. This role is ideal for a growth-minded field marketer experienced in targeting Fortune500, US enterprise companies & beyond. You will be joining a rapidly growing team based in San Francisco with a supporting task force based in the London office.  As the USA Marketing Manager, you will work closely with our US General Manager and the International Marketing Lead to scale our enterprise business in the USA. You will be responsible for identifying the most attractive pockets of opportunity to develop the right Marketing approaches to unlock them. To do this, you will need to work closely with the local Sales and Partnerships teams and with a range of Marketing teams in our London HQ (including Digital, Marketing Operations, Content Marketing and more).  Responsibilities include: Work closely with International Marketing Lead (based in London) to design and execute field marketing programs such as regional events, account based marketing, lead generation and content marketing supporting USA region Lead on the go-to-market marketing strategy for the region - Researches and analyses market trends, target audience, competitor landscape, and other relevant information to form the strategy Plan and execute a wide range of events including in-house events, 3rd party conferences, webinars, both direct and collaborating with our global partners Generate leads for the USA market; and drive lead management activity to push qualification via email marketing, webinars, tailored programs. Leverage the ABM Platform for intent insights & campaign improvements. Manage regional marketing budgets and ensure optimal resources allocation from the global-central teams (incl. demand, brand/comms and digital experience teams)  Responsible for brand building and coordinating PR activities with local agency and global comms team (messaging, speaking engagements, pitching etc.)  Responsible for the production of specific North American Content, working externally to source Own strategic local relationships with partners, local influencers, thought leaders, media and drive brand awareness/demand through these relationships Lead production, curation and distribution of regional sales collateral, case studies and other educational content to drive demand acceleration through the funnel Accountable for reporting on performance metrics for all marketing activities in the region, including communication and recommendation through global marketing operations team & data science analysts  Attend industry conferences and headquarter trainings as needed to develop regional marketing plans and applicable programs for the region    Your experience: Experience of being a stand-alone Marketing department in a B2B Saas organisation Experienced in executing across the many areas of the Marketing mix Highly motivated ‘self-starter’ that likes to both strategise & execute Analytical mindset, autonomous, detail-oriented, and passionate about working with sales & global marketing teams Experience working with CRM marketing & performance measurement platforms (e.g. Salesforce, Pardot, Google Analytics, Looker) An ability to work cross-functionally; proven track record for enabling Sales & Marketing alignment around processes & funnel management  Strong communication, presentation and written skills; ability to interact with virtual teams  Well rounded B2B, Enterprise and/or SaaS related marketing experience (ideally tech-enabled) Proven record of high performance in your previous positions Our team comes from a variety of backgrounds, and we embrace diversity – if you’re unsure, please apply.  
GoCardless London, UK
Feb 05, 2020
Job description   GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week. About a third of these never previously had access to Direct Debit, so we are transforming the way they do business.   We’re looking for an exceptional VP of Product Management to help GoCardless scale and lead our product management function function. This hire is a crucial appointment  but also an amazing opportunity for an ambitious product leader looking to be part of a special growth story.   Working with other functions in engineering, data, design and security and the wider product development group.   The Role   Our PM team is focused on maximising the impact of our product development. We believe highly collaborative relationships are the key to building great products: PMs work in cross-functional development teams with engineers, designers and data scientists and are involved throughout the software development lifecycle, but bias their time towards figuring out what we should work on to deliver the most impact.   The nature of PM here makes this a broad role with a wide sphere of influence across the company and far more influence than authority. Ultimately this isn’t a role for someone expecting a highly defined list of duties; we expect this person to do whatever is best to deliver impact. However to give a sense of the key duties, these clearly do include:   Running the Product Management organisation   Line management responsibility for all of Product Management globally at GC Growing the PM team at GoCardless and continuing its development into a truly world-class Product Management function, driving continuous improvement in how we work This includes talent attraction, development, retention and wellbeing for all Product Managers, as well as direct line management of Managers of Product Managers (“Group Product Managers”)   Setting direction & ensuring alignment   We believe in being highly aligned on strategy, but distributing decision-making and autonomy to our development teams. The PM leader drives the evolution of our product strategy with our leadership team, and works with the PMs in our Groups to shape the direction for each of them - what they don’t do is dictate what gets on the teams’ roadmaps   Driving delivery & impact   Ultimately we expect product development teams to drive improvements in our company-wide KPIs and our strategic position. This person should be consistently removing delivery blockers that get in the way, as well as ensuring that PMs can measure and demonstrate the impact they deliver   What we have to offer   Among other things: Focus on your growth and development: regular discussions with your manager about your personal goals, feedback, coaching, learning and conference budget. A clear career progression: paths for managers and individual contributors, opportunities for growth and leadership aligned to our competencies framework. Ownership and autonomy: we give people problems to solve rather than specifications to implement, end to end ownership (deciding on the solution, implementing it, releasing it, maintaining it) Good work-life balance   Who we're looking for   Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys leading and collaborating with others, and is a pragmatic decision-maker.   This role would suit someone with senior management experience focussed on strategy and people management responsibility with a passion for Product Management.   We'd love to hear from you if you are: Passionate about building motivated, highly performing teams Experienced in building product management teams in fast growing organisations   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
Feb 05, 2020
GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week. About a third of these never previously had access to Direct Debit, so we are transforming the way they do business. We’re looking for an exceptional Senior Engineering Manager with exposure to security and privacy engineering to help GoCardless scale and automate our security function. We see the security and privacy engineering team to be a key enabler for our product development. Working with other functions in engineering and the wider product development group, you will be instrumental in building best in class secure, privacy aware features. The Role Security and Privacy Engineering is a key part of our product development approach. GoCardless cares deeply about keeping our customers secure and their data well managed. We act with people’s best interest at heart: we take responsibility for all of the security and privacy in our product delivery You will be involved in improving our security tooling and processes and most of all scaling the team to help with our future product development. We believe that technology should make us more effective, so the focus in security engineering will be in automating processes and keeping tools and applications updated.  In this role you will: develop great people maintain a supportive and engaging team culture insist on high standards of technical design and implementation and ensure your systems are operationally excellent implement and enhance the long term security and privacy engineering strategy focus on application and operations security engineering, building capability in both disciplines enable a security and privacy mind set in all of product development, especially engineering plan and prioritise impactful technical investment initiatives You will also be a key contributor to: overall policy for security and privacy keep our product highly secure and ensure best security and privacy development practices improve hiring and recruitment processes automation of tooling ensure the security of our systems and working practices ensure we conform with standards, including but not limited to ISO27001 compliance What we have to offer Among other things: Focus on your growth and development: regular discussions with your manager about your personal goals, feedback, coaching, learning and conference budget. A clear career progression: paths for managers and individual contributors, opportunities for growth and leadership aligned to our competencies framework. Ownership and autonomy: we give people problems to solve rather than specifications to implement, end to end ownership (deciding on the solution, implementing it, releasing it, maintaining it) Good work-life balance Who we're looking for Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys leading and collaborating with others, and is a pragmatic decision-maker. This role would suit someone with senior management experience focussed on strategy and people management responsibility with a passion for security and privacy. We'd love to hear from you if you are: Passionate about building motivated, highly performing teams Experienced in building security engineering teams in fast growing organisations  Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
Feb 05, 2020
Lead the anti-money laundering team at a cutting-edge, dynamic and high-growth fintech company. GoCardless processes billions in payments each year. Tens of thousands of businesses across the UK and beyond rely on us to handle their payments, and hundreds more sign up every week. As we look to the future, those businesses will be larger, more demanding, and present in multiple countries - and so will we. We are responsible for ensuring that our products and services do not facilitate money laundering and that we fulfil our obligations to our regulators and partners, such as our banking partners, all whilst providing the best possible experience for our merchants, and enabling our business to scale. The legal and compliance team are at the forefront of GoCardless’ expansion - both domestically and abroad, and must ensure that GoCardless adopts, implements and maintains innovative and appropriate processes and controls. The role You will be responsible setting the money laundering (and anti-bribery and corruption) agenda within GoCardless. You will take a consultative approach and work closely with every business division to implement and manage an innovative and practical, yet thorough, AML regime. Some of the main elements of the role will involve: Surveying and interpreting our regulatory and broader risk landscape, both domestically and internationally. Working with senior managers across the business to establish and execute a world-class compliance framework, monitoring and training programme. Being the ultimate point of escalation for AML issues, including in relation to suspicious activity reports. Conducting annual risk assessments and incorporating conclusions into current policies. Monitoring, testing and reporting on the effectiveness of the programme and day to day operation of AML policies. Leading our response to requests for information made by the FCA, NCA or other relevant regulator or law enforcement agency. Constantly driving for improvement in efficiency and risk management. Championing and driving adoption of industry standard certifications, where appropriate. What we're looking for We’re looking for someone with experience in a regulated financial institution, or other corporate, and who is passionate about moving to a fast-paced fintech startup. You will be driven and able to work independently, while taking a consultative approach in an area that can be seen as inhibitive to business. You may be a mid-level lawyer looking for an exciting new challenge, or an experienced AML professional, looking to shape the compliance function at a growing company. We’d love to hear from you if: You can say how new regulations coming into play will impact the business’ products and expansion plans You have experience in drafting, implementing and rolling out compliance plans, frameworks and policies across a company or department. Your risk radar is finely tuned and you work tirelessly to mitigate them. Your communication skills are first class, and you are able to distil complex and cumbersome regulation into understandable English. You are easy to work with, and want to work in a fun, fast-growing but demanding young company. You’ve scaled the compliance function through international expansion. You’ve operated in an environment with multiple regulators having different reporting requirements. Bonus points if: You’ve built a compliance function from the ground up in the past. You’ve managed multiple payment licences across multiple geographies. You have knowledge of FCA requirements and other regulations. You have experience of an international compliance programme. This role would ideally suit someone with experience in a compliance team, who is looking to implement a compliance function at a younger, high-performing company.  However, we recognise that the most talented people can have the most unusual backgrounds, so if you’re unsure, please apply. The role will be based in London and might require international travel.  
GoCardless London, UK
Feb 04, 2020
The role  We are seeking an ambitious and high-performing Global Campaign Manager to join our rapidly expanding team at a very exciting time. We are looking for a candidate that has successful experience in planning and executing global/local marketing campaigns that drive new customer acquisition from the mid-market segment. This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. Someone who is metrics driven and motivated by seeing their work contribute to the achievement of business goals. This role reports to the Head of Global Campaigns and sits within the Demand Generation team.    Responsibilities include: Own end-to-end global campaign planning, development and execution for the mid-market segment Create innovative, successful and measurable global demand generation campaigns that drive leads, MQLs, SQLs and Opps Work with creative and content teams to define content goals and approach, identify and ideate on compelling storylines, and align these elements to the campaign brief, messaging documents and activation strategy to create a comprehensive and measurable content plan  Develop/project manage integrated media plans for campaigns – including web marketing, nurture, paid search, social media and events – in partnership with the rest of the marketing team Partner closely with product marketing and sales to confirm/strategize on campaign themes, messaging, personas, industries and assets etc.  Apply KPIs, analytics, and insights to better profile, target and re-target prospects, driving continual campaign optimisation Work with marketing operations to ensure all tracking requirements are in place for necessary performance reporting Work cross-functionally to ensure the timely execution of small business segment campaigns across all geos   Desired skills: 5+ years of B2B marketing experience with proven success in driving demand from a mid-market segment. Experience marketing for software and/or SaaS services is preferred.  Experience of marketing within a global remit - working closely with regional teams to design and build out effective global campaigns Ability to effectively analyse performance data and leverage insights to continually improve results Experience working with CRM and marketing automation platforms such as Salesforce / Pardot / Bizible Self-starter who has built campaigns from the ground up Able to prioritise competing projects Strong stakeholder management skills   We welcome a wide diversity of candidates from varying backgrounds – if you’re unsure, please apply.  
GoCardless London, UK
Feb 02, 2020
Go the extra mile to delight our customers. GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.  We're looking for bilingual candidates who are fluent in English and French to join our day team (Monday to Friday 9.00 am to 6.00 pm) and provide first-rate support and guidance to our users. The role We pride ourselves on listening to our users and doing everything we can to solve their problems, from sending an email to getting a new feature added to our product roadmap. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want. You'll work as part of a wider team of around 20 who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service. You’ll be handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible. We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth. Once you’ve built the core foundations of knowledge required to succeed in your support role here at GoCardless, there will be scope for you to develop a specialism and take on more responsibility as our team continues to grow.   The ideal candidate you are fluent in French (written and verbal) - this is ‘essential’ for this role previous experience of working in a startup is highly desirable you have a flawless command of English and communicate with clarity   you love helping people you're organised, reliable, diligent and attentive to detail you learn quickly and are comfortable with complexity you thrive in small teams you are able to work independently and under minimal supervision our team comes from a variety of backgrounds and we embrace diversity This role would suit someone who is passionate about operating within a fast-paced tech company, and has the drive to go above and beyond to ensure the service we provide is always second to none. We welcome a wide diversity of applicants, and our team are from a variety of backgrounds, so if you’re unsure please apply.  
GoCardless London, UK
Feb 02, 2020
About us GoCardless’ vision is to build a global connected payments network, making payments simpler on the internet no matter what country you’re in or what software you’re using.   Today, we help over 50,000 businesses across the UK, Europe, Australia, New Zealand, and the North America to collect payments, and we’re growing fast. We have offices in the UK, France, Germany, Australia, and the US. Our strategic partnerships with market-leading platforms such as Zuora, Xero and Chargebee have been critical to our global success and have allowed us to work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like The Guardian use us to dramatically reduce failure rates. Our HQ is in London and we’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital, Salesforce Ventures, Adams Street Partners, GV and Y Combinator.   The Business Operations & Strategy team The mission of the Business Operations and Strategy team is to help GoCardless make high-quality decisions and to translate these decisions into action. We report into the COO.   As a team, our work tends to be project-based and wide-ranging. Recent priorities have included designing and implementing a new go-to-market org structure, defining our 3-year strategy, and launching a new pricing model for our merchants (among many other projects). In each case, the team has owned the analysis and then worked closely with key stakeholders (CEO & Management) to form recommendations as well as to kick off and oversee the delivery cross-functionally. The Business Operations and Strategy team is based in our London HQ.   The role   As a Principal Strategy & Business Operations Manager, you will report into the VP of Business Operations and Strategy, and will be at the most senior level within the team.  You will work closely with the CEO, COO, and other members of the Exec team to drive some of GoCardless’ most critical decisions and deliver strategic initiatives in a fast and pragmatic way.  On large projects, you will coach more junior members of the team to whom you will be able to delegate discrete pieces of work.   On a day-to-day basis, your role will include: Running part of the operating cadence of the business, including weekly executive meetings, quarterly board updates, strategy and delivery reviews, etc. Partnering with nearly all functions within GC to enable the delivery of strategic company objectives.   In some cases, you will own the delivery of specific programs (e.g. when those programs are particularly cross-functional or complex), and will be defining scope, project plans and workstreams, assembling project teams, and driving execution cross-functionally. Partnering with specific functions within GC to help them solve complex, strategic questions specific to their area in an internal consulting capacity. On an annual basis, working closely with the exec team to refresh our 3-year strategy. Where GC identifies new growth opportunities (e.g. new markets), leading the evaluation from a strategic, financial, and operational point of view and where needed driving the execution to capture those opportunities.   What we are looking for   6-7 years at a top-tier consulting firm, investment bank, or private equity firm Experience delivering large-scale strategic or transformational projects Proven ability to manage stakeholders across multiple levels, functions, and geographies; ease in dealing with senior stakeholders Outstanding track record of professional and academic achievement Highly motivated self-starter Strong verbal and written communication Strong team player   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.