Stripe

  • Singapore
Stripe Dublin, Ireland
Nov 13, 2019
Full time
The Workforce Management team is responsible for ensuring that all Stripe Users have access to our support network, within our speed to response targets, across all channels. We collaborate with internal stakeholders and our partners in the field to coordinate strategic planning that provides optimal conditions for supporting Users. As our user base and global footprint grows dramatically, we are looking for an experienced Workforce Manager who brings both strategic and operational abilities to advance our current internal capabilities. You know what it is like to build processes structurally and methodically with an eye toward strategic impact and process improvement. The Workforce Manager will be responsible for the demand modeling, staff planning and staffing decisions of our global vendor sites. You’re comfortable with defining and driving contact center metrics and implementing the tools and systems required to track these. You have experience with forecasting phone, chat and email volumes and creating plans based on arrival patterns by channel. You love working with others and can build strong relationships with internal teams and third parties. You have experience balancing the needs of our customers with those of our business and internal stakeholders, from product specialists to FP&A. You value the importance of operational efficiency while at the same time enabling the enhancement of the customer experience. You can reason clearly with stakeholders as their partner and are not shy about challenging ideas with data and examples to backup your challenge. This will be a hands-on job, and willingness to work closely with the front-line teams at vendors is important. You are directly responsible for the WFM metrics of the User Ops, Sales and Risk teams at these outsourced vendors. As a result, Stripe is looking for someone who can handle the pace and ambiguity of building a fast-growing operation from the ground up. You may be a fit if: You love building and scaling - you have previously contributed to developing Workforce Management operation for a technology company. You are a team player with a track record of strong cross-functional partnerships across multiple lines of business. You are strategic and can think big picture while delving into operational detail. In fact, you love the details. You are excited to help the team navigate all of the operational aspects of a scaling global vendor operation and can simplify complex concepts and communicate them across all levels. You love having data to back up an argument. You’re a strong believer in knowing the numbers and what they mean. You are highly analytical and you have the skills to gather data independently. You are naturally curious. If something seems off, you want to figure out what is going on and fix it. Your work ethic is unmatched. You recognize that good plans are just ideas, and that making them reality requires hard work that is focused, persistent, efficient and punctual. You also know your limits are able to strike the right balance or get help when needed. Please find our EU applicant personal information notice here
Stripe Seattle, WA, USA
Nov 13, 2019
Full time
We’re looking for a hands-on technical reporting systems administrator to help our growing landscape of reporting applications. The ideal candidate will be passionate about building innovative solutions for complex business problems and collaborating cross-functionally. As a reporting systems admin on the team, you will work closely with other team members to administer and support the infrastructure for reporting applications, including software upgrade, analysis and planning, troubleshooting, performance tuning, and day to day maintenance. You will: Install, configure, migrate, and manage the infrastructure for reporting applications under a high availability setup Monitor server activity and usage to proactively identify potential performance issues Utilize various AWS components to automate day-to-day activities to ensure reliability and availability of services Run cleanup commands and create automated backup and restore processes Work closely with business system analysts, ETL engineers, and security engineers to ensure application and infrastructure components are optimized for reporting requirements Create and maintain technical documentation of infrastructure components and existing processes We’re looking for someone who has: Bachelor’s Degree or an Associate Degree with 5-8 years of work experience. 5+ years of experience using Tableau, Looker, and other reporting applications 5+ years as a Tableau admin, with hands on experience implementing, configuring, patching, and upgrading Tableau server in a Unix environment Experience in scripting using python Expertise in working with various AWS components Demonstrated experience automating monitoring tasks and server job processes Experience using Tableau’s REST API functionality, TSM command line utility, and Tableau PostgreSQL database Ability to independently manage and prioritize workload and projects Exemplary collaboration and communication skills A good understanding of Agile methodologies Nice to haves: A good understanding of Tableau permissions for users and groups Experience using JIRA for tracking and delivering project tasks Proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impactful solutions Experience in Looker is a plus for this role. You should include these in your application: -A LinkedIn profile and resume
Stripe San Francisco, CA, USA
Nov 13, 2019
Full time
Stripe provides tools that make it easier for businesses and entrepreneurs all over the world to grow. We are looking for a talented commercial attorney to join our team in San Francisco, CA. In this role, you’ll be responsible for a wide variety of commercial legal matters supporting Stripe’s sales business, and will help us build for scale. Stripe is both a technology company and a financial services company. We operate within a complex and interwoven legal, regulatory, and financial partnership climate. You should be comfortable supporting a complicated product that requires analysis on several fronts. Join us and you will work with a great team and have the opportunity to solve complicated problems in a fast-moving environment. In this role you will: Draft, negotiate and review various types of commercial agreements with Stripe users. Draft, manage, and maintain Stripe’s online agreements and written templates. Collaborate with teams across Stripe, including sales, tax and risk. Help ensure Stripe’s commercial relationships comply with applicable law and financial partner requirements. Identify and evaluate business and legal risks, and find creative ways to mitigate them while achieving business goals. Work across a spectrum of complex legal, business, and strategic issues. Manage outside counsel. Our ideal candidate will: Have excellent academic credentials and professional experience. Have 6+ years of experience as a practicing attorney, including at least 4 years at a top-tier law firm or in-house department. Have extensive experience with technology agreements. Have a strong passion for drafting and negotiating commercial agreements. Be a great communicator and solid project manager, able to effectively prioritize and advance a large number of deals happening simultaneously, often on tight deadlines. Have solid judgment, and be comfortable operating in an environment where there may not be clear answers. Be willing to jump in and do whatever needs doing, whether or not it fits squarely in your area of expertise. Be humble, curious about an evolving industry, have a terrific sense of humor, and a desire to have fun. Have a membership in at least one state bar (preferably CA). Nice to haves: Familiarity with the payment or financial services industries and knowledge of associated regulatory issues. History of advising high growth companies, particularly those involved in highly regulated industries, such as financial services, telecommunications, health care, etc.
Stripe Seattle, WA, USA
Nov 12, 2019
Full time
Stripe is the best software platform for running an internet business. We handle billions of dollars every year for hundreds of thousands of businesses around the world. One third of Americans bought something on Stripe in the last year. With all this data, we’re looking for talented data analysts to join the Data Science team and work with some of our most important products: i) Connect builds infrastructure for marketplaces and platforms to incorporate payments into their products, ii) Billing is a set of tools to build and scale a recurring business including subscriptions billing, invoicing, revenue recognition, and iii) Reporting & Analytics (R&A) focuses on delighting our Finance users through business data and reporting, such as our Sigma product. The ideal candidate is data curious, detail oriented, great at communication, and loves solving problems. You will: Work closely with product and business teams to identify important questions, define key success metrics, and shape data-informed product/business strategies Develop compelling dashboards to measure the impact of new product features or business initiatives Develop strong hypotheses, independently solve problems, and share insights in a compelling narrative Design, execute, and analyze experiments Communicate results and influence key product and business leaders You’d ideally have: 4+ years experience in a highly analytical role Degree in a quantitative field (e.g., Economics, Statistics, Sciences, Engineering) Advanced SQL skills, including experience with data modeling, query optimization and ETL pipelines Experience with business intelligence and visualization software (e.g. Tableau, Looker) and passion for developing the right metrics and dashboards/visualizations Excellent communication and presentation skills Strong project management and organizational skills Nice to have: Familiarity with R or Python Experience developing self-service solutions that empower business teams to use data and metrics to validate hypotheses and analyze root causes You should include these in your application: A resume and LinkedIn profile Description of the most interesting data analysis you’ve done, key findings and its impact
Stripe Seattle, WA, USA
Nov 12, 2019
Full time
The Stripe People Analytics team is looking for an Assessment Researcher to own our talent assessment strategy and execution across the full employee lifecycle. If you are passionate about understanding, measuring, and predicting human behavior and performance, we want to hear from you. You will: Evaluate, refine, and develop Stripe’s employee assessments across key touch points in the employee lifecycle, including: pre-hire assessments and interviews, high potential identification, performance measurement, and career development Work closely with global teams to design and validate new assessments that predict success for highly complex roles Stay up to date with assessment research and product innovations and work with partner teams to implement promising new approaches at Stripe through a combination of building custom solutions and establishing and managing vendor relationships Collect, integrate, analyze, and interpret global assessment data including metrics related to candidate experience, test validity, attrition, adverse impact, and assessment pass rates. We are looking for someone who has: Strong written and verbal communication skills Knowledge of the legal landscape around assessments (e.g. uniform guidelines) Foundational skills in conducting experimental research studies and data analysis Knowledge of data privacy regulations and experience navigating how to effectively use data while protecting individuals’ privacy Proficiency in R, Python, or another statistics program 2-4+ years’ experience in the assessment space M.A./M.S. or equivalent work experience Nice to have: Ph.D. in Industrial/Organizational psychology or similar field You should include these in your application: A resume and LinkedIn profile
Stripe Seattle, WA, USA
Nov 12, 2019
Full time
Stripe’s Financial Crimes team is responsible for developing and overseeing the company’s global programs relating to anti-money laundering (AML), sanctions and anti-bribery and corruption (ABC) compliance. The team is composed of core AML, sanctions and ABC functions, as well as dedicated product, regional, analytics and internal assurance teams. The Global Sanctions Compliance function within the Financial Crimes team ensures the company’s compliance with the sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), the United Nations (UN), the European Union (EU) and other relevant sanctions authorities globally. Based in Seattle, we’re looking to bring on a Sanctions Intelligence and Investigations Manager. This role requires someone who’s excited about investigations, operational excellence and using and harnessing data to support our sanctions policies and decision-making. Successful candidates will have a combination of program and operational management, analytical creativity, inquisitiveness and good critical thinking skills. You will: Lead Stripe’s sanctions investigations and operations, which includes managing a team of investigators and overseeing the sanctions work performed by our third-party vendors, including quality assurance Strategize and drive operational excellence, productivity and efficiency Work with stakeholders on case management tooling needs and requirements Oversee Stripe’s sanctions screening framework, including vendor management, tuning methodology, screening rules governance, and screening standards Develop a deep understanding of Stripe’s sanctions screening system, capabilities and relevant processes, including how the system interacts with our key products and markets-Provide subject matter and analytical support to the model validation team Query data and perform analysis to identify and escalate trends, perform root cause analysis, solve problems and influence decision making Work closely with other members of the Financial Crimes team to support the development and reporting of key metrics, sanctions risk assessment, country risk rating and ad hoc analysis Work on annual NYDFS Part 504 sanctions filtering certification and related initiatives Contribute to the data-driven decision making culture within Stripe You Have: 5+ years working in a compliance investigator role Experience in sanctions concepts and operations Experience with SQL and clearly communicating the results Comfort working cross-functionally and juggling multiple projects. Ability to work efficiently and independently in a fast-paced, high-volume and technology-driven environment. Nice to Have: Payments or fintech experience. Familiarity with MacOS and Google products. CAMS or CFE certification.
Stripe Seattle, WA, USA
Nov 12, 2019
Full time
Our Trust and Safety team focuses on building scalable operations while providing support to internal and external stakeholders on complex issues related to things like chargebacks and account security issues. We work to advance issue resolution, processes, and documentation by drawing on expert institutional knowledge and experience. We build indispensable partnerships and collaborative initiatives around user safety, privacy, supportability, product launches and product feedback. As a Trust & Safety Strategist, you will be on the front lines, handling sensitive, complex user-facing issues. You’ll leverage learnings from these user interactions to build at-scale, proactive, users-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making. What you’ll do Respond and resolve complex user issues related to fraud, privacy, user safety and risk Work with cross-functional partners to identify and create solutions for user issues Work with partner teams and users directly to collect, quantify & communicate product-related challenges to be considered by product and engineering in future development Help build processes for scale. Identify and actively build connections with relevant subject matter experts across the company Develop and maintain scalable support processes and help train Stripes on risk and safety related issues Make sure user-facing teams are ready with the information and processes required to support new products or changes to workflows as it relates to Trust & Safety (training, playbooks, documentation, resolution paths, FAQs, etc). Surface use-cases and edge-cases to scale global Trust & Safety support. Work with regional teams to validate requirements and proposed solutions. Up level the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rate. Build scalable solutions across Stripe to ensure Trust & Safety best practices and standards are successfully implemented throughout the user experience. Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Trust & Safety (e.g., Risk, Privacy, Legal). You may be a fit for this role if you Have 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space. Are great at explaining highly technical topics to technical and non-technical audiences, with a talent for building empathy for user problems. Can develop a deep understanding of a complex product and its use cases. Can analyze user feedback patterns and use these insights to drive process and product improvements. Are comfortable with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability. Can comfortably present data analysis to cross functional partners on an ongoing basis, including engineering teams. Enjoy working in SQL/Redshift. Are an awesome project/program manager. Have experience with trust & safety, payments-related products or technical platforms.
Stripe Dublin, Ireland
Nov 12, 2019
Full time
Our Trust and Safety team focuses on building scalable operations while providing support to internal and external stakeholders on complex issues related to things like chargebacks and account security issues. We work to advance issue resolution, processes, and documentation by drawing on expert institutional knowledge and experience. We build indispensable partnerships and collaborative initiatives around user safety, privacy, supportability, product launches and product feedback. As a Trust & Safety Strategist, you will be on the front lines, handling sensitive, complex user-facing issues. You’ll leverage learnings from these user interactions to build at-scale, proactive, users-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making. What you’ll do Respond and resolve complex user issues related to fraud, privacy, user safety and risk Work with cross-functional partners to identify and create solutions for user issues Work with partner teams and users directly to collect, quantify & communicate product-related challenges to be considered by product and engineering in future development Help build processes for scale. Identify and actively build connections with relevant subject matter experts across the company Develop and maintain scalable support processes and help train Stripes on risk and safety related issues Make sure user-facing teams are ready with the information and processes required to support new products or changes to workflows as it relates to Trust & Safety (training, playbooks, documentation, resolution paths, FAQs, etc). Surface use-cases and edge-cases to scale global Trust & Safety support. Work with regional teams to validate requirements and proposed solutions. Up level the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rate. Build scalable solutions across Stripe to ensure Trust & Safety best practices and standards are successfully implemented throughout the user experience. Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Trust & Safety (e.g., Risk, Privacy, Legal). You may be a fit for this role if you Have 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space. Are great at explaining highly technical topics to technical and non-technical audiences, with a talent for building empathy for user problems. Can develop a deep understanding of a complex product and its use cases. Can analyze user feedback patterns and use these insights to drive process and product improvements. Are comfortable with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability. Can comfortably present data analysis to cross functional partners on an ongoing basis, including engineering teams. Enjoy working in SQL/Redshift. Are an awesome project/program manager. Have experience with trust & safety, payments-related products or technical platforms. Please find our EU applicant personal information notice here
Stripe San Francisco, CA, USA
Nov 12, 2019
Full time
As Manager of the Payments Optimization team at Stripe you will be responsible for advancing Stripe’s reputation as a trusted partner on all payments optimization topics. These topics include, but are not limited to: network costs, global acquiring, conversion, authorization and fraud optimization. You will recruit, lead and coach an elite team of Payments Optimization Specialists who engage in thoughtful data-driven discussions with Stripe’s existing and prospective customers. Additionally, your team will train and partner with Stripe’s Account Managers and Account Executives, deepening their knowledge on these complex topics. As the leader of Payments Optimization, you will develop the team’s internal and external engagement model. You will ensure that Optimization Specialists are equipped to identify optimization opportunities and recommend actionable solutions to customers of all sizes and business models. You will refine the team charter, develop goals and track success metrics. Lastly, you will partner closely with our Product and Partnership teams, seeking their input into optimization playbooks, and relaying customer feedback and team insights to inform Stripe’s Product and Partnership roadmaps. You will: Recruit, coach and lead a team of payment specialists Develop the long-term vision for the team and manage day-to-day operations Possess an entrepreneurial mindset to successfully stand-up this relatively new team Nurture deep, trusted partnerships with leaders across Sales, Product and Partnerships to harness and inform Stripe’s wide-ranging payments expertise, and ensure best-in-class customer engagement Develop and monitor critical success metrics Inspire, motivate and enable individual development to promote career growth of direct reports You have: 6+ years of people management experience in Consulting, Business Operations/Analytics, Specialist Sales or Account Management Experience building and leading teams in a fast-paced environment An enthusiastic “roll up your sleeves” mentality, with the ability to drive business results without supervision The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Excellent analytical, verbal and written communication skills Experience with SQL or a willingness to learn is a strong plus Nice to have: Prior experience in the payments industry Prior experience in a high-growth technology environment
Stripe San Francisco, CA, USA
Nov 12, 2019
Full time
The Existing Business Growth team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe’s large and fast growing clients. As an Account Executive, you’ll identify opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, managing up-sell and renewal opportunities, and driving end-to-end campaigns to increase adoption of Stripe’s offering. We’re looking for a well-rounded strategic operator who can both build strong relationships with Stripe’s clients and manage projects to engage with customers at scale. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you! You will: Develop and implement strategies for driving product adoption and client retention at scale among existing Stripe customers. Solve complex client needs and work across product, sales, risk and operations teams to improve our product. Manage contract renewals and lead commercial negotiations with our clients. Retain and increase revenue and market share with existing accounts. We’re looking for someone who has: 3+ years of experience in a client-facing role within a rapidly growing organization. Ability to understand the Stripe API and build great relationships with technical customers. Analytical ability to manage complex pricing and cost considerations. Experience managing projects with input from cross-functional teams. A knack for working well with a wide range of people, both internally and externally. Motivation and flexibility to adapt in an environment where things change quickly. Superior verbal and written communication skills. Prior experience in a customer-facing role at a high-growth technology company. Experience with Excel and SQL, or a willingness to learn. You should include these in your application: A resume or LinkedIn profile
Stripe Seattle, WA, USA
Nov 12, 2019
Full time
Stripe is the best software platform for running an internet business. We handle billions of dollars every year for hundreds of thousands of businesses around the world. More than 80% of American adults bought something on Stripe in the last year. With all this data, we’re looking for talented data scientists to join the Data Science team to help us better understand our users and build better products. If you are data curious, excited about deriving insights from data, and motivated by having impact on the business, we want to hear from you. Guide to the onsite interview You will: Work closely with product and business teams to identify important questions and answer them with data Apply statistical and econometric models on large datasets to: i) measure results and outcomes, ii) identify causal impact and attribution, iii) predict future performance of users or products Design, analyze, and interpret the results of experiments Drive the collection of new data and the refinement of existing data sources We’re looking for someone who has: 3+ years experience working with and analyzing large data sets to solve problems A PhD or MS in a quantitative field (e.g., Economics, Statistics, Sciences, Engineering, CS) Expert knowledge of a scientific computing language (such as R or Python) and SQL Strong knowledge of statistics and experimental design The ability to communicate results clearly and a focus on driving impact Nice to haves: Prior experience with data-distributed tools (Scalding, Hadoop, Pig, etc) You should include these in your application: A resume and LinkedIn profile Description of the most interesting data analysis you’ve done, key findings and its impact Link or attachment of code you’ve written related to data analysis
Stripe San Francisco, CA, USA
Nov 12, 2019
Full time
As a platform company powering businesses all over the world, Stripe processes payments, runs marketplaces, detects fraud, helps entrepreneurs start an internet business from anywhere in the world. Stripe’s Data Infrastructure Engineers build the platform, tooling, and pipelines that manage that data. At Stripe, decisions are driven by data. Because every record in our data warehouse can be vitally important for the businesses that use Stripe, we’re looking for people with a strong background in big data systems to help us build tools to scale while maintaining correct and complete data. You’ll be creating best in class libraries to help our users fully leverage open source frameworks like Spark and Scalding. You’ll be working with a variety of teams, some engineering and some business, to provide tooling and guidance to solve their data needs. Your work will allow teams to move faster, and ultimately help Stripe serve our customers more effectively. You will: Create libraries and tooling that make distributed batch computation easy to create and test for all users across Stripe Become expert in and contribute to open source frameworks such as Scalding, Spark to address issues our users at Stripe encounter Create APIs to help teams materialize data models from production services into readily consumable formats for all downstream data consumption Create libraries that enable engineers at Stripe to easily interact with various serialization frameworks (e.g. thrift, bson, protobuf) Create observability tooling to help our users easily debug, understand, and tune their Spark / Scalding jobs Leveraging batch computation frameworks and our workflow management platform (Airflow) to assist other teams in building out their data pipelines Own and evolve the most critical upstream datasets We’re looking for someone who has: A strong engineering background and are interested in data. You’ll be writing production Scala and Python code. Experience developing and maintaining distributed systems built with open source tools. Experience building libraries and tooling that provide beautiful abstractions to users Experience optimizing the end-to-end performance of distributed systems. Experience in writing and debugging ETL jobs using a distributed data framework (Spark/Hadoop MapReduce etc…) Nice to haves: Experience with Scala Experience with Spark or Scalding Experience with Airflow or other similar scheduling tools It’s not expected that you’ll have deep expertise in every dimension above, but you should be interested in learning any of the areas that are less familiar. Some things you might work on: Create libraries that enable engineers at Stripe to easily interact with various serialization frameworks (e.g. thrift, bson, protobuf) Write a unified user data model that gives a complete view of our users across a varied set of products like Stripe Connect and Stripe Atlas Continuing to lower the latency and bridge the gap between our production systems and our data warehouse by rethinking and optimizing our core data pipeline jobs Pair with user teams to optimize and rewrite business critical batch processing jobs in Spark Create robust and easy to use unit testing infrastructure for batch processing pipelines Build a framework and tools to re-architect data pipelines to run more incrementally
Stripe
Nov 12, 2019
Remote
As a platform company powering businesses all over the world, Stripe processes payments, runs marketplaces, detects fraud, helps entrepreneurs start an internet business from anywhere in the world. Stripe’s Data Infrastructure Engineers build the platform, tooling, and pipelines that manage that data. At Stripe, decisions are driven by data. Because every record in our data warehouse can be vitally important for the businesses that use Stripe, we’re looking for people with a strong background in big data systems to help us build tools to scale while maintaining correct and complete data. You’ll be creating best in class libraries to help our users fully leverage open source frameworks like Spark and Scalding. You’ll be working with a variety of teams, some engineering and some business, to provide tooling and guidance to solve their data needs. Your work will allow teams to move faster, and ultimately help Stripe serve our customers more effectively. You will: Create libraries and tooling that make distributed batch computation easy to create and test for all users across Stripe Become expert in and contribute to open source frameworks such as Scalding, Spark to address issues our users at Stripe encounter Create APIs to help teams materialize data models from production services into readily consumable formats for all downstream data consumption Create libraries that enable engineers at Stripe to easily interact with various serialization frameworks (e.g. thrift, bson, protobuf) Create observability tooling to help our users easily debug, understand, and tune their Spark / Scalding jobs Leveraging batch computation frameworks and our workflow management platform (Airflow) to assist other teams in building out their data pipelines Own and evolve the most critical upstream datasets We’re looking for someone who has: A strong engineering background and are interested in data. You’ll be writing production Scala and Python code. Experience developing and maintaining distributed systems built with open source tools. Experience building libraries and tooling that provide beautiful abstractions to users Experience optimizing the end-to-end performance of distributed systems. Experience in writing and debugging ETL jobs using a distributed data framework (Spark/Hadoop MapReduce etc…) Nice to haves: Experience with Scala Experience with Spark or Scalding Experience with Airflow or other similar scheduling tools It’s not expected that you’ll have deep expertise in every dimension above, but you should be interested in learning any of the areas that are less familiar. Some things you might work on: Create libraries that enable engineers at Stripe to easily interact with various serialization frameworks (e.g. thrift, bson, protobuf) Write a unified user data model that gives a complete view of our users across a varied set of products like Stripe Connect and Stripe Atlas Continuing to lower the latency and bridge the gap between our production systems and our data warehouse by rethinking and optimizing our core data pipeline jobs Pair with user teams to optimize and rewrite business critical batch processing jobs in Spark Create robust and easy to use unit testing infrastructure for batch processing pipelines Build a framework and tools to re-architect data pipelines to run more incrementally
Stripe Seattle, WA, USA
Nov 12, 2019
Full time
As a platform company powering businesses all over the world, Stripe processes payments, runs marketplaces, detects fraud, helps entrepreneurs start an internet business from anywhere in the world. Stripe’s Data Infrastructure Engineers build the platform, tooling, and pipelines that manage that data. At Stripe, decisions are driven by data. Because every record in our data warehouse can be vitally important for the businesses that use Stripe, we’re looking for people with a strong background in big data systems to help us build tools to scale while maintaining correct and complete data. You’ll be creating best in class libraries to help our users fully leverage open source frameworks like Spark and Scalding. You’ll be working with a variety of teams, some engineering and some business, to provide tooling and guidance to solve their data needs. Your work will allow teams to move faster, and ultimately help Stripe serve our customers more effectively. You will: Create libraries and tooling that make distributed batch computation easy to create and test for all users across Stripe Become expert in and contribute to open source frameworks such as Scalding, Spark to address issues our users at Stripe encounter Create APIs to help teams materialize data models from production services into readily consumable formats for all downstream data consumption Create libraries that enable engineers at Stripe to easily interact with various serialization frameworks (e.g. thrift, bson, protobuf) Create observability tooling to help our users easily debug, understand, and tune their Spark / Scalding jobs Leveraging batch computation frameworks and our workflow management platform (Airflow) to assist other teams in building out their data pipelines Own and evolve the most critical upstream datasets We’re looking for someone who has: A strong engineering background and are interested in data. You’ll be writing production Scala and Python code. Experience developing and maintaining distributed systems built with open source tools. Experience building libraries and tooling that provide beautiful abstractions to users Experience optimizing the end-to-end performance of distributed systems. Experience in writing and debugging ETL jobs using a distributed data framework (Spark/Hadoop MapReduce etc…) Nice to haves: Experience with Scala Experience with Spark or Scalding Experience with Airflow or other similar scheduling tools It’s not expected that you’ll have deep expertise in every dimension above, but you should be interested in learning any of the areas that are less familiar. Some things you might work on: Create libraries that enable engineers at Stripe to easily interact with various serialization frameworks (e.g. thrift, bson, protobuf) Write a unified user data model that gives a complete view of our users across a varied set of products like Stripe Connect and Stripe Atlas Continuing to lower the latency and bridge the gap between our production systems and our data warehouse by rethinking and optimizing our core data pipeline jobs Pair with user teams to optimize and rewrite business critical batch processing jobs in Spark Create robust and easy to use unit testing infrastructure for batch processing pipelines Build a framework and tools to re-architect data pipelines to run more incrementally
Stripe Singapore
Nov 12, 2019
Full time
Product Manager, APAC Stripe’s core mission is to reduce the barriers faced by large and emerging businesses around the world by abstracting away the complexities of payments. The Global team is responsible for building the payments products & infrastructure needed to launch new markets and process payments successfully around the world. This is one of the few places in the world where moving information literally means moving money. About the role: At Stripe, product development is an extremely collaborative effort between engineering, design, analytics and customer-facing teams. You’d be joining a group of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world. In Singapore, the Global team is responsible for ensuring Stripe’s products best fit the unique needs of each country. We are looking for a Product Manager who’s passionate about learning the complex payments landscape, and will help build new payment methods & flows, and also improve our payments experience (marketing, local data requirements, taxes, payout timings etc.). You’ll get to work with engineers in APAC to build delightful features that span various parts of the system, as well as working with our business, sales and operations teams to understand and solve our users’ pain points. We’re looking for someone who has: 6+ years of experience in a product role Experience with payments-related products or with technical platform Business proficiency in the Mandarin language, due to the role’s focus on supporting Mandarin-speaking users Built products by collaborating across engineering, analytics, marketing, design and other key stakeholders Approached product management from a user’s vantage point and is motivated by the chance to improve the lives of customers Strong written and verbal communication skills with a precise talent for articulating customer challenges Experience managing technical software products from kick-off to ship A whatever-it-takes approach to ensure that your product and team are successful The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans Not only shipped new products, but is obsessed about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases Started or ran a business before Nice-to-have: Prior experience working with tech companies in Greater China. What’s it like to work at Stripe? Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run and scale an internet business from anywhere in the world. Stripe is, at its heart, an engineering company. To provide a missing pillar of core internet infrastructure, we hire people with a broad set of technical skills (and from a wide variety of backgrounds) who are ready to take on some of the most challenging problems in the industry – from reliably handling 100M API requests per day, to building adaptive machine learning as a result of years of data science and infrastructure work, and enabling entrepreneurs worldwide to start a global internet business. We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues. We encourage all engineers to transition teams once every year and a half and also take on short-term projects with other teams across Stripe. This enables engineers to learn how different parts of Stripe work while also establishing stronger ties and cross-pollination between groups. We contribute to existing open-source projects and the people working on them, and we release several tools as open-source. We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do). We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions. In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.
Stripe Bengaluru, Karnataka, India
Nov 12, 2019
Full time
As a platform company powering businesses all over the world, Stripe processes payments, runs marketplaces, detects fraud, helps entrepreneurs start an internet business from anywhere in the world, builds world-class developer-friendly APIs, and more. Stripe’s backend engineers work on the business logic for all of that. As a backend engineer, you will build and expand APIs and services and work with our partners to launch new markets, payment methods, and capabilities. We have backend engineers in almost every team across Stripe, and in that role, you’ll be making some of the most significant decisions for the company. You’ll get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales and operations teams to understand and solve our users’ pain points. We’re looking for people with a strong background or interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems. You will: Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams Debug production issues across services and multiple levels of the stack Work with engineers across the company to build new features at large-scale Improve engineering standards, tooling, and processes You may be fit for this role if you: Enjoy and have experience building APIs Think about systems and services and write high quality code. We work mostly in Ruby, with some Scala and Go. However, languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework. Hold yourself and others to a high bar when working with production systems Take pride in working on projects to successful completion involving a wide variety of technologies and systems. Thrive in a collaborative environment involving different stakeholders and subject matter experts Enjoy working with a diverse group of people with different expertise (for example, ¼ of Stripes work in a country that’s different from the one they grew up in). Almost every role at Stripe collaborates with some engineers, from Sales and Support in sharing feedback from our customers; to Legal and Accounting in supporting our systems for tracking money movement and reporting around the world. It’s not expected that any single candidate would have expertise across all of these areas. For instance, we have wonderful team members who are really focused on their customers’ needs and building amazing user experiences, but didn’t work on APIs before joining Stripe. You might work on: Building a new API for our users, or iterating on existing APIs Launching a new market or payment method With our Analytics and Fraud teams to reduce chargebacks and declines Building new tools for our business teams Building new systems to securely store sensitive data What’s it like to work at Stripe? Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run and scale an internet business from anywhere in the world. Stripe is, at its heart, an engineering company. To provide a missing pillar of core internet infrastructure, we hire people with a broad set of technical skills (and from a wide variety of backgrounds) who are ready to take on some of the most challenging problems in the industry – from reliably handling 100M API requests per day, to building adaptive machine learning as a result of years of data science and infrastructure work, and enabling entrepreneurs worldwide to start a global internet business. We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues. We encourage all engineers to transition teams once every year and a half and also take on short-term projects with other teams across Stripe. This enables engineers to learn how different parts of Stripe work while also establishing stronger ties and cross-pollination between groups. We contribute to existing open-source projects and the people working on them, and we release several tools as open-source. We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do). We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions. In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.
Stripe Singapore
Nov 12, 2019
Full time
As a Support Specialist in our Priority Services team you’ll work directly with, and advocate for, Stripe users across the world and support projects building support at scale. Stripe’s infrastructure and suite of APIs powers hundreds of thousands of businesses—from startups to Fortune 500s—in almost every country around the world. From developers and product managers to founders and CFOs, a broad audience interacts with Stripe’s products and uses them to start, run, and scale their companies. The Priority Services team directly supports our largest and fastest growing users, partnering with them to grow their business. We actively seek and capitalize on opportunities to meet and exceed their service expectations, working to impress the trendsetters and remove obstacles from their path. If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you! You’ll: Support Stripe users directly over e-mail, helping resolve their issues and delivering exceptional customer support experiences Optimize our internal and external documentation and help build processes for support at growing scale Advocate for users across Stripe and work with other teams to improve our product offerings Analyze our support experiences and processes to instigate changes that help scale our operations. Gain unique insights into how thousands of businesses on Stripe scale and operate. Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization. Drive internal projects focused on improving processes and supporting offers for Stripe users. We’re looking for someone who: Enjoys writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English. Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how Stripe works to a range of audiences. Can empathize with users and quickly grasp the issues they’re facing. Enjoys the puzzle of solving open-ended problems. Loves constantly learning about a changing technical product, even when it’s a little out of your depth. Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion. You should include these in your application: Your background and accomplishments. Why you want to work in this role. Languages you’d be comfortable communicating in beyond English, if any.
Stripe San Francisco, CA, USA
Nov 12, 2019
Full time
We’re looking for an organized, flexible, and detail-oriented person who’s enthusiastic for both the practical and creative elements of strategic workplace design and space planning. Stripe is a rapidly growing company, and our Strategic Workplace Designer will play a critical role in designing, managing and maximizing efficient workspace utilization across our global facilities. In this role, you’ll have the unique opportunity to scale and shape Stripe’s workplace environment while working collaboratively with stakeholders from across the company. You will: Meet with internal stakeholders to gain an understanding of their needs in order to develop and present new workplace solutions that respond to each team’s unique programmatic requirements. Own and maintain our Workplace Design Guidelines documentation, keeping it updated to capture lessons learned from completed projects and data gathered from Workplace Strategy initiatives. Develop and document processes and procedures related to workplace design, space planning and move execution; clearly delineate roles and responsibilities. Guide the Workplace design process from start to finish with internal and external partners. This will include, but is not limited to, guidance during programming, space planning, 3D design, material and finish selections, FF&E specification, and construction administration oversight with a focus on maintaining a consistent design language across locations. Demonstrate creativity and flexibility in design while adhering to project budgets and schedules. Develop presentations for stakeholders and senior management as needed, including renderings, material and finish palette selections, and FF&E items. Provide guidance related to the execution of internal moves, supporting furniture installations, and office relocations in partnership with colleagues on the Workplace Operations team. Build strong relationships with vendors; maintain best-in-class service whether issues are resolved in-house or by one of our partners. Help select and implement tools and vendor partnerships in support of rapid scaling. Design and ship post-move and post-occupancy surveys; continually iterate on and document learnings.Support and build upon Stripe’s existing space planning philosophy. Create and maintain accurate floor-plan drawings for all of Stripe’s global offices. Provide guidance and offer smart, simple solutions in support of occupancy requirements, asset utilization, operational efficiency, and service delivery. You should have: A Bachelor’s degree (a focus in Architecture or interior design is preferred). 5-7+ years work experience in two or more of the following: a) Workplace programming and design b) Architectural finish and FF&E selection and value engineering c) space planning d) facilities planning Strong analytical skills and the ability to develop conclusions and recommendations. Ability to work independently and collaboratively across the organization with internal and external stakeholders. Proficiency in architectural and engineering drawings, concepts & design and an understanding of the architectural project process Understanding of the architectural project process and how specifications and design elections impact the overall project budget. Detailed understanding of integrating and coordinating MEP systems, lighting, air quality, and sound into the built environment. Strong communication and relationship management skills. Passion for researching and learning about workplace trends, including workplace strategy and furniture systems, and translating them into Workplace Design Standards. Deep empathy and a strong orientation towards serving your customers. An orientation toward rolling up your sleeves to get things done. A driving need to deliver the best possible workplace experience—you may have been called a perfectionist more than once or twice. Experience with CAFM software, space management systems, and relational database functionality a plus. To apply, please include: Resume, sample design portfolio and LinkedIn profile.
Stripe Chicago, IL, USA
Nov 12, 2019
Full time
Stripe builds the most powerful and flexible tools to accept payments online. Since our founding, we’ve grown our organization across 14 global offices and process billions of dollars a year for millions of businesses in 34 countries. Stripe powers many new businesses, many in categories that barely existed five years ago, and we believe it’s a snapshot of how the internet is changing. To meet these changes, we are evolving rapidly–introducing new initiatives and teams that did not exist a year ago, developing strategies that will scale alongside the new challenges we’re facing, and building out a recruiting organization to support the growth. Many of our greatest challenges have yet to be solved, so we’re looking for a consultative and creative recruiter to help grow and scale our teams. You can expect high impact and wide-ranging responsibility: owning full-cycle recruiting, driving hiring strategy, leading first-in-kind searches, and delivering best-in-class candidate experience. You will: Be the first Sales Recruiter on the East Coast supporting the growth of our Sales team  Manage and drive a full recruitment cycle for various business groups, partner with hiring managers, and build out and improve new and existing processes Work closely with hiring managers to prioritize hiring needs and build a seamless interview process that helps us bring the best candidates to our teams Help initiate creative and scalable changes to our existing recruiting strategy Track and analyze metrics and report on hiring progress to business leadership on a regular cadence Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles Work closely with cross-functional teams like People Ops, Benefits, Onboarding and Legal to deliver a high-quality and holistic candidate experience We’re looking for someone who has: Full-cycle sales recruiting experience in a fast-paced, high-growth environment A passion for building teams and delivering exceptional candidate experience Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness Proven abilities to attract passive candidates and build a diverse pipeline An understanding of hiring for the East Coast market An active and data driven approach to problem solving; you enjoy making sense of the trends and using the insights to better your process to make it more efficient A growth mindset and truly flexible. You can shift tasks and priorities when circumstances change (At a fast-growing startup, they often do) An interest in working in a cross-functional and fluid environment, the ability to learn quickly, and no desire to take yourself too seriously (a wry sense of humor is always appreciated!) You should include these in your application: A description of your relevant background and interests. A link to relevant online profiles (e.g. LinkedIn) and your resume.
Stripe New York, NY, USA
Nov 12, 2019
Full time
Stripe builds the most powerful and flexible tools to accept payments online. Since our founding, we’ve grown our organization across 14 global offices and process billions of dollars a year for millions of businesses in 34 countries. Stripe powers many new businesses, many in categories that barely existed five years ago, and we believe it’s a snapshot of how the internet is changing. To meet these changes, we are evolving rapidly–introducing new initiatives and teams that did not exist a year ago, developing strategies that will scale alongside the new challenges we’re facing, and building out a recruiting organization to support the growth. Many of our greatest challenges have yet to be solved, so we’re looking for a consultative and creative recruiter to help grow and scale our teams. You can expect high impact and wide-ranging responsibility: owning full-cycle recruiting, driving hiring strategy, leading first-in-kind searches, and delivering best-in-class candidate experience. You will: Be the first Sales Recruiter on the East Coast supporting the growth of our Sales team  Manage and drive a full recruitment cycle for various business groups, partner with hiring managers, and build out and improve new and existing processes Work closely with hiring managers to prioritize hiring needs and build a seamless interview process that helps us bring the best candidates to our teams Help initiate creative and scalable changes to our existing recruiting strategy Track and analyze metrics and report on hiring progress to business leadership on a regular cadence Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles Work closely with cross-functional teams like People Ops, Benefits, Onboarding and Legal to deliver a high-quality and holistic candidate experience We’re looking for someone who has: Full-cycle sales recruiting experience in a fast-paced, high-growth environment A passion for building teams and delivering exceptional candidate experience Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness Proven abilities to attract passive candidates and build a diverse pipeline An understanding of hiring for the East Coast market An active and data driven approach to problem solving; you enjoy making sense of the trends and using the insights to better your process to make it more efficient A growth mindset and truly flexible. You can shift tasks and priorities when circumstances change (At a fast-growing startup, they often do) An interest in working in a cross-functional and fluid environment, the ability to learn quickly, and no desire to take yourself too seriously (a wry sense of humor is always appreciated!) You should include these in your application: A description of your relevant background and interests. A link to relevant online profiles (e.g. LinkedIn) and your resume.