Sofi

  • San Francisco, CA - Building D
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 13, 2019
Description We are seeking a Leader for the Marketing Data Science / Analytics team that serves our Member and Engagement businesses. In this role you will work closely with our product marketing leads for Member and Engagement products (Invest, Money, Relay) and media channel owners to measure, test and optimize our marketing performance.  You will lead a team of data scientists who are (1) building and updating marketing attribution dashboards to optimize digital spend and full funnel conversion, (2) building propensity models for targeting and (3) designing/implementing experiments to measure specific marketing strategies. You will work closely with modelers on the team on machine learning models to drive acquisition for Money and Invest and lifecycle cross-sell for member. To be successful in this role, you need to have at least 7+ years of hands-on experience in analyzing and optimizing the performance of all digital marketing channels for acquisition and cross-sell. You need to have experience building propensity models for digital targeting. You need to have experience measuring and optimizing Customer Relationship Management (CRM) campaigns with proven track record in driving customer lifetime value. You need to be well versed with campaign experimental design and measurement methods. You need to have 3+ years of people leadership experience.  Responsibilities: Lead a team of data scientists / analysts Develop strategy and framework for reporting, testing, analyzing and forecasting all digital marketing channels including email, digital, and web marketing, and across multiple types of marketing, including acquisition, member cross-sell and multi-product brand marketing  Apply statistical techniques to measure/attribute marketing performance and setup experimental design plans Lead implementation and continuous improvement of targeting models and strategies Identify opportunities to improve marketing efficiency such as incrementality test  Cultivate strong partnerships with Product Marketing, Channel Owners and Business Units Leaders. Deliver data driven strategies to influence spend allocation by media channel and within channels Deliver actionable insights to impact marketing and BU strategy and decisions Qualifications : M.B.A. or Master’s or Ph.D. in Computer Science, Statistics, Operations Research, Engineering, Mathematics or a related quantitative field At least 3 years of people leadership and management experience 7+ years’ of experience in Digital and CRM analytical role (consulting to external clients and/or internal business partners). Preferably 3+ years of experience working in the area of model development in financial services domain Deep understating of marketing measurement techniques including, digital multi-touch attribution and A/B testing Proficiency in Tableau Knowledge of machine learning and statistical modeling methods for supervised and unsupervised learning. These methods include (but not limited to) regression analysis, clustering, outlier detection, novelty detection, decision trees, collaborative filtering, nearest neighbors, support vector machines, ensemble methods and boosting, neural networks and deep learning, feature selection, and factorization methods Programming skills in Python and/or R are a plus Strong knowledge of databases and related languages/tools such as SQL, NoSQL, Hive, etc Ability to work in a dynamic, cross-functional environment, with a strong attention to detail Effective communication skills and ability to explain complex models in simple terms Strong relationship-building and collaborative skills Company Overview: At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Benefits: Inspiring company mission Amazing work environment in San Francisco, CA Competitive compensation, including equity Generous paid time off Free lunch and healthy snacks Subsidized gym membership Medical, dental and vision insurance 100% of health, vision, and dental premiums paid by SoFi for employees and dependents 401K and commuter benefits Tuition reimbursement on approved programs, up to $5,250 / year Monthly contribution to help you pay off your student loans Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi Cottonwood Heights, UT, USA
Nov 13, 2019
Description Who We Are   SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you. The Role We are looking for an accounting manager to fully manage a team of 5 accountants reporting into our VP of Accounting. The right person will have a strong passion for people and be able to leverage their strategic and tactical talents as we continue to scale and grow. What You'll Do: Ensure supporting files are complete and accurate with clear documentation of approach and conclusion for transactions posted in the general ledger.  Establish and enforce proper accounting methods, policies and principles Oversee equity administration process including review of equity grants and stock-based compensation expense Research GAAP treatment and industry practice of new business transactions  Supervise critical account reconciliations and analytically review financial statement accounts  Take initiative to learn current systems  Assist with month and year end closing, audit fieldwork, and ad-hoc reporting requests  Identify areas of improvement within the department for efficiency and/or risk control enhancements  Provide staff training, oversight, and evaluation. Identify technology opportunities for increased automation.  What You'll Need: 5+ years of accounting experience, with a preferred mix of public and industry experience Prior experience with stock-based compensation Financial services industry experience a plus Big 4 public accounting firm experience highly preferred Strong knowledge of technical accounting and public company best practices Deadline driven, organized, and enthusiastic about working with others Strong understanding of US GAAP fair value principles Demonstrated ability to function in high volume and fast paced environment Exceptional written and oral communication skills Good Microsoft Office skills, exposure to NetSuite a plus Nice to Have (Leadership): Develop individual and team goals that are achievable and measurable Delegate tasks by scheduling, assigning, reviewing and ensuring completion of work Emphasize importance of accuracy, compliance, timeliness, and organization Why You'll Love Working Here: Lunches, a fully stocked kitchen, and subsidized gym membership Competitive salary packages, bonuses and stock options A flexible vacation policy allows you to truly relax and reboot Comprehensive health, vision, dental, and life insurance as well as disability benefits 401(k) and education on retirement planning Tuition reimbursement on approved programs, up to $5,250 a year Monthly contribution to help you pay off your student loans SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi Jacksonville, FL, USA
Nov 13, 2019
Description Review Team Lead is an individual contributor role which will support a team of 10-15 personal and student loan reviewers with day-to-day questions and escalations and work closely with the Review Operations leadership team to ensure excellent member experiences for SoFi customers. At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money--a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. ​ Essential Function & Responsibilities Monitors the day-to-day activities of functional areas to ensure compliance to internal policy, legal and pertinent regulations. Establishes, monitors and maintains internal policies and procedures as well as business continuity plans. Foster an environment focused on finding solutions for pain points and on creating innovative differentiators Motivate, monitor and coach new associates Identify, escalate issues and propose recommended solutions regarding potential issues with process, systems and operations inefficiencies, to their direct manager with the goal of contributing to operational success. Evaluates the effectiveness of existing departmental processes. Collaborates with others in identifying need for changes. Escalate issues which cannot be resolved by the team Facilitation of communication cross-functionally among the members of team and resolve issues as they arise Problem solving and incident management - act as first point of contact to identity opportunities of improving procedures and systems; make recommendations to management Respond to applicant's inbound inquiries via phone, Secure Chat and email regarding SoFi Money Document every correspondence with applicants and borrowers clearly and concisely Request and secure required documentation according to documented company procedures Qualifications Minimum Associate's Degree or equivalent experience Customer Service supervisory experience preferred Excellent people skills, the ability to communicate with, adapt to and provide feedback effectively across a varying range of personalities and communication styles Strong verbal and written communication skills Ability to build positive working relationships with SoFi applicants, members and team Call center or processing center management experience strongly preferred Experience training, motivating, monitoring and coaching teams of customer service & processing employees preferred Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills Ability to work evenings, nights and weekend days and overtime as needed Supervisory Responsibility This position has no supervisory responsibilities. Position Type/Expected Hours of Work This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Benefits Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks)
Sofi Seattle, WA, USA
Nov 12, 2019
Description We are seeking a Senior Director of Data Engineering & Infrastructure to join the Data Team within the Engineering Department at SoFi. This is an exciting senior leadership role for someone to own, transform, and continuously improve SoFi’s Data Platform (consisting of production databases, data lake, and data warehouse) as well as Analytics & Machine Learning Platform. This is a great opportunity to make a huge impact on the course of the company that has data-based decisions a part of its DNA. Preferred location: Seattle, WA. Other locations: San Francisco, CA; Salt Lake City, UT; and  Helena, MT. Responsibilities: Define an overarching end-to-end system architecture, vision and strategy to maximize the utility of enterprise data assets and enable & innovate a broad set of use cases. Define standards to support data governance.  Maintain and scale infrastructure. Excel in telemetry to ensure operational excellence and resilience of the infrastructure. Lead enterprise-wide ETL & data engineering efforts. Take accountability of the company’s production databases to ensure their scalability, resilience, security and access control. Instill a plethora of industry best practices in the existing efforts. Lead growth of the team including recruitment and professional development activities. Train and mentor Product, Engineering, and Functional teams on topics related to data infrastructure and data engineering. Evangelize big data.   Qualifications: B.S. or M.S. degree in Computer Science or a related technical field. Management skills and 10+ years of experience with developing and leading data engineering and data infrastructure teams in a modern technology organization. Deep expertise in databases (Relational/PostgreSQL), ETL/data warehousing (Snowflake), data lake/big data infrastructure, and analytics/machine learning platforms with 7-10 years of relevant experience in the field. Expertise in AWS cloud technologies (S3, Glue, Athena, SageMaker, Redshift, DMS, RDS, CloudFormation, etc.) Expertise in Python/Scala, Kubernetes, containers (Docker, etc.), and configuration as code. Must understand scalability challenges; have hands-on experience in architecting scalable, resilient and performing-under-load systems; Ability to assess rapidly changing technologies and apply them to achieving business outcomes; Ability to interact and exert influence with all business and engineering/IT areas and leadership levels; especially Information Security, Compliance, Data Science, Application Development and Infrastructure teams;  Excellent communication, collaboration, and leadership skills.    Company Overview: At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Benefits: Inspiring company mission Amazing work environment in San Francisco, CA or Helena, Montana Competitive compensation, including equity Generous paid time off Free lunch and healthy snacks Subsidized gym membership Medical, dental and vision insurance 100% of health, vision, and dental premiums paid by SoFi for employees and dependents 401K and commuter benefits Tuition reimbursement on approved programs, up to $5,250 / year Monthly contribution to help you pay off your student loans Think you’re a fit? Send us your resume along with 2-3 sentences on why you’re the perfect candidate for the job. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Who We Are SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you. The Role We are looking for an Executive Assistant to partner with and support the engineering, product, and data analytics teams at SoFi - this position will directly support the CTO and her team of leaders.      You must be a problem solver with excellent business acumen and the drive to get things done. You are organized and thrive keeping track of a hectic schedule. You perform administrative tasks with ease. You are structured but flexible and fun. You take care of things the right way the first time. You figure out how to get things done without having to ask a lot of questions. You deliver when you say you will get something done. You stay calm under pressure. You are looking for more than just a job; you want to be a part of something. What You'll Do: Partner with the Head of Product in actively managing time and focus on goals for the engineering, product and data teams Manage a demanding calendar including scheduling meetings, travel arrangements, appointments, conference calls, & other engagements Ensure that the Head of Product is prepared, organized and ready for all meetings and events and has the information to make key decisions Prepare expense reports Respond and manage executive email correspondence Track and monitor pending business issues for follow-up Serve as a liaison across teams and work with departments across the company Assist, as needed, with decks, presentations, and meeting materials Prepare reports as needed Proactively anticipate needs of the Head of Product Follow-up with people on meetings Understanding how and when to prioritize Organize and support engineering activities Ensure and maintain confidentiality of all appropriate communications and documentation Help manage budgets and tracking What You'll Need: 5+ years of experience providing administrative support to 1 or more executives 3+ years of calendar management and expense report management for 1 or more executives Excellent communication skills via all means of communication Excellent computer skills and comprehension of Google docs and calendar Incredibly organized and detail-oriented Able to prioritize multiple assignments Ability to multi-task and change direction quickly Must be flexible and able to quickly react to last minute changes Strong scheduling and calendar prioritization skills Knowledgeable about organizing off-site events Passion for marketing and being a part of a team Constantly searching for new and exciting ways to do things Experience at a tech company preferred Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. ​SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.  
Sofi Cottonwood Heights, UT, USA
Nov 12, 2019
Description The Capacity and Scheduling Analyst is responsible for the centralized tasks of long and short term forecasting, functional scheduling processes and event planning for Operations. Key functional responsibilities include: ability to forecast, strong understanding of long and short term staffing models,creation of optimal schedules real-time (intra-day) efficiency and coverage.  The role supports all aspects of SoFi’s contact centers to include; inbound and outbound calls, back office, traditional correspondence, and all digital channels (e.g. email, chat, and social media). The analyst will interact with leaders from operations and the broader Workforce Management organization, with emphasis on schedules and reporting, to ensure an optimal strategy is in place.  This role is integral in balancing quality, customer demand, and SoFi’s financial objectives. The Capacity and Scheduling Analyst works together with Business Partners on decisions that impact the Business Units performance and budget within long term planning standards of 1-3yrs and short term planning standards of 30-90 day period to ensure that headcount is efficiently deployed. The ability to influence peers and Business Partners on decisions that impact performance and budget standards.   Essential Functions & Responsibilities Develop and maintain a rolling 12 month collaborative demand forecast for key customers Maintain robust staffing models for each department within Operations Partner with leadership teams to ensure understanding of drivers and metrics to monitor staffing needs and impacts Partner with OPS stakeholders and Finance to understand budget impact and attain efficient staffing levels Effectively prepare and present information to Senior Management and Business Partners Ability to effectively influence others, including Senior Management and Business Partners This position is responsible for developing, improving, and maintaining tools to monitor and organize the related data Track, analyze and report on center and agent performance utilizing multiple reporting tenants and our scheduling tool Be responsible for the tracking and auditing of headcount for multiple centers. Ensure adequate resources are available 1 – 6 months in advance Accurately schedule agents against forecasted requirements that account for shrinkage, schedule inflexibility and AHT Lead weekly/monthly capacity and staffing review meetings with executive management detailing out historical performance, current outlook and future needs and positions Provide proactive recommendations based on long/short term staffing gaps Partner with Real Time Analysts to understand performance challenges for effective forecasting and scheduling models Create ad-hoc reports as needed Other duties as assigned   Qualifications Four- year degree is preferable or transferable skills/experience to support this position Previous Workforce Management and/or Contact Center experience is a plus, but not required Previous experience with Nice IEX in scheduling role is a plus, but not required Excellent analytic, mathematical, and trouble shooting skills with ability to work with large amounts of data to identify both short-term and long-term trends and patterns Ability to lead through adverse circumstances and take ownership of expected and/or actual results Excellent interpersonal skills with the ability to interact with others in a positive and encouraging manner Proficient in MS Office software, including Word, Excel, and PowerPoint Excellent organizational skills and strong attention to detail with ability to prioritize and effectively manage competing demands for both time and attention in a fast-paced environment Strong oral and written communication skills Ability to effectively prepare and present information to Senior Manager and Business Partners Ability to effectively influence others, including Senior Management and Business Partners Proactively lead and oversee daily operations of assigned business projects Make decisions that reflect company core principles; be accountable for and hold others accountable to standard Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Position Type/Expected Hours of Work This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Benefits Competitive salary packages and bonuses Comprehensive medical, dental, vision and life insurance as well as disability benefits 100% of medical, vision, and dental premiums paid by SoFi for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning Tuition reimbursement on approved programs, up to $5,250 a year Monthly contribution to help you pay off your student loans Employer paid lunch program and subsidized gym membership Fully stocked kitchen (snacks & drinks) EEO Statement SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Job Summary We are looking for a Growth Marketing Specialist to join our marketing team and help lead our digital acquisition efforts across channels. As a Growth Marketing Specialist you will build and optimize our marketing campaigns on a variety of digital channels using data to refine our creative and tactical approach to generate sustainable member growth for the company. Your work will focus on both day-to-day campaign management and execution, as well as long-term strategic planning and forecasting. About SoFi At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their ambitions. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money--a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. Essential Functions & Responsibilities Develop and implement the digital acquisition strategy for SoFi's consumer financial products by building and executing campaigns on Facebook, Google, mobile app networks, and other digital channels Drive creative asset ideation, testing road maps, and optimization Analyze and understand the business impact driven by campaigns to establish marketing KPI's and forecast long-term growth Work with brand and product owners to develop, test, and measure integrated marketing campaigns Build reports and own communication with key internal stakeholders to keep the business apprised of marketing performance Qualifications 1-3 years experience running performance marketing campaigns on Facebook and other digital channels Technical knowledge of the Facebook ads platform (understand tracking, auction dynamics, ad products, and best practices for direct response campaigns) Understand mobile app acquisition marketing and relevant tracking technologies (experience with Appsflyer a plus) Advanced knowledge of Excel/Google Sheets for data analysis and campaign reporting (Tableau and Amplitude experience a plus) Strong analytical and quantitative skills - ability to work with large data sets in order to derive actionable campaign insights Strong organization and project management skills with the ability to own projects from end-to-end in a fast-paced environment Benefits Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks)
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Who We Are SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you. The Role Join SoFi's Design internship program for the summer of 2020. We are looking for talented individuals for our Product Design and User Research team.  What You'll Need: Ability to meet deadlines and stick to planned schedules  Understanding of fundamental Design and/or User Research concepts  Desire to learn in a fast-paced work environment  Proven ability to assume a strong sense of responsibility and ownership amidst ambiguity Proven ability to handle challenging tasks and to multi-task Why You'll Love Working Here: Experience SoFi's dynamic & fast-growing environment Valuable experience to prepare you for future roles in FinTech, entrepreneurship, startups, or your preferred function Lunch/Commute stipend Fully stocked kitchen (snacks & drinks) Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Join SoFi's engineering internship program for the summer of 2019. We are looking for students who are between their junior and senior year of school.  At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.  Qualifications  Ability to meet deadlines and stick to planned schedules  Understanding of fundamental Engineering concepts  Desire to learn in a fast-paced work environment  Internship Perks Experience SoFi's dynamic & fast-growing environment Lunch/Commute stipend Fully stocked kitchen (snacks & drinks) Gym access in select locations Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Who We Are SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you. The Role Join SoFi's Product internship program for the summer of 2020. We are looking for a strategic, analytical, technology proficient, hands-on, team player who can lead, define, and deliver innovative solutions for our customer centric products.  A product manager is responsible for supporting activities around strategy, product planning and execution throughout the product lifecycle, including: gathering product requirements, realizing the product vision, and working closely with engineering, design, marketing, risk, finance, and loan operations to ensure revenue and customer satisfaction goals are met. Responsibilities also include contributing to the efforts to ensure that the product supports the company’s overall strategy and goals. As a member of the SoFi product management team, the MBA Intern will work alongside other product managers in our office and have the opportunity to drive forward several important projects over the summer.  The MBA Intern will be responsible for 2-3 key deliverables and will also be expected to assist other product managers with initiatives in progress. The experience will give the intern the opportunity to own initiatives end-to-end, while also gaining broad exposure to the role of a product manager and SoFi’s other businesses.  Potential projects include (to be finalized between the MBA intern and hiring manager upon start): What You'll Need: Bachelor’s degree Current MBA student  Proven ability to innovate and come up with ideas to help drive the product forward Excellent project management skills, detail orientation Superior communication skills Proven ability to understand the business and engineering sides of a problem Proven ability to assume a strong sense of responsibility and ownership amidst ambiguity Proven ability to handle challenging tasks and to multi-task Proven ability to operate in a dynamic, fluid environment and to adapt quickly Proven ability to learn fast, ask questions and solve problems Ability to meet deadlines and stick to planned schedules   Understanding of fundamental Product Management concepts   Desire to learn in a fast-paced work environment  Previous start-up experience Why You'll Love Working Here: Experience SoFi's dynamic & fast-growing environment Valuable experience to prepare you for future roles in FinTech, entrepreneurship, startups, or your preferred function Lunch/Commute stipend Fully stocked kitchen (snacks & drinks) Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Join SoFi's Data Science internship program for the summer of 2020. This is an exciting role for someone to make direct impact on the company’s financial performance and customer experience. You will be working closely with a world-class team of data scientists and business leaders to help SoFi develop, implement and continuously improve statistical and machine learning models. At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.  Qualifications  Proven ability to assume a strong sense of responsibility and ownership amidst ambiguity Proven ability to handle challenging tasks and to multi-task At least 1 year in the Master’s or Ph.D. program in Computer Science, Statistics, Operations Research, Engineering, Mathematics or a related quantitative field is required for this position; Preferred experience building models in financial services industry; Good knowledge of machine learning and statistical modeling methods for supervised and unsupervised learning. These methods include (but not limited to) regression analysis, clustering, outlier detection, novelty detection, decision trees, collaborative filtering, nearest neighbors, support vector machines, ensemble methods and boosting, neural networks and deep learning, feature selection, and factorization methods; Programming skills in Python and R; Ability to work in a dynamic, cross-functional environment, with a strong attention to detail; Effective communication skills and ability to explain complex models in simple terms; Strong relationship building and collaborative skills; Exceptional problem-solving skills. Internship Perks Experience SoFi's dynamic & fast-growing environment Valuable experience to prepare you for future roles in FinTech, entrepreneurship, startups, or your preferred function Lunch/Commute stipend Fully stocked kitchen (snacks & drinks) Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 12, 2019
Description Job Summary The Head of Talent Acquisition is a highly strategic and important role in SoFi’s growth. Talent, along with innovative software products, are key priorities in supporting the company’s business objectives. This individual will report to the Head of People with a focus on recruiting top talent and leading the TA team to innovate, design, develop and deploy cutting edge talent acquisition programs. We are looking for someone with proven ability to innovate, transform, integrate and lead a talent acquisition organization in a fast paced, dynamic environment. This leader should possess high levels of intellect, drive, and energy, while being able to connect and motivate a diverse employee base.  About SoFi At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their ambitions. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.   Essential Functions & Responsibilities A team-oriented individual with ethics and integrity The acumen and the executive presence to become a true business partner across the company Strong leadership principles, including exceptional people management skills, program management, business and technology expertise with a style that inspires confidence Ability to foster loyalty, trust, and following. Ability to energize people and teams. This individual must be highly respected by colleagues at all levels of the company Ability to challenge the team/organization while holding them accountable for their commitments. Qualifications A minimum of 10 years of experience in Human Resources including at least 8 years focused on talent acquisition. Demonstrated success working in a high growth, competitive market for technical and creative talent. Strong business and financial acumen linked to strategic insight and vision. Deep focus on operations, systems, performance metrics and data analytics. An understanding of the business and the ability to anticipate the impact of talent on the future success of the company. International recruiting and management experience, a plus. Management of innovative University Recruiting programs experience. Strong track record in building, developing and recruiting high performance. Led recruiting teams globally, including mentoring and coaching junior talent. Education: An undergraduate degree is required; an advanced degree is desirable. Benefits Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks) Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 10, 2019
Description We are looking for a Brand Strategist to join our marketing team and help lead the development of brand strategies around key opportunities that will drive growth for our burgeoning product portfolio and brand. As a Brand Strategist, you will use data to develop informed messaging strategies and campaigns to increase the impact of marketing on specific business objectives. Your work will focus on both short-term wins and improving the long-term perceptions that drive customer behavior and support the overall SoFi brand. Using internal customer data, qualitative and quantitative research, segmentation, competitive analysis, creative testing, and assessment of previous marketing performance/investments, you will distill actionable insights to effectively differentiate and position SoFi and our products. As a Brand Strategist, you will provide the learning and recommendations that inform foundational product messaging strategy, annual marketing plans and strategic creative briefs that identify target consumer segments, key insights, potential channels, etc. You will serve as a single source of truth on the brand team for customer behaviors, insights and trends and will act as a key liaison with Product Marketing, Creative, and Media to develop and substantiate value propositions in support of earned media and advertising. Engagements and outputs are diverse, so flexibility and broad marketing experience are ideal. At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. Job Description Responsibilities Develop compelling product narratives based on tangible data insights. Contribute to foundational brand and product strategy documents. Work with brand and product leaders to develop messaging hierarchies for key product launches and campaigns. Distill audience, cultural, and contextual analysis––including customer and category knowledge gaps. Develop and execute research plans for supplemental qualitative and quantitative research to develop new insights and implications/opportunities. Use performance data to drive strategy, execution, and optimization Work with Media teams to translate learnings into appropriate media investments and identify new opportunities. Author strategic input briefs with relevant customer insights to Media and Creative teams. Build and substantiate impactful marketing/advertising claims. Facilitate planning and ideation sessions Develop inspirational briefs that result in great creative Personal characteristics Creative analytical marketer with penchant for telling stories supported by data Detail oriented creative problem solver with a passion for branding, marketing communications and advertising You roll up your sleeves and take action, thriving in fast paced environments managing across multiple shifting priorities You have a proven track record of leading through influence and delivering persuasive presentations to senior leadership You enjoy working on collaborative cross-functional teams You are comfortable in a performance based environment Qualifications/Skills Bachelor’s degree 6+ years in consumer marketing, preferably with some online retail experience. Experience in creative strategy, branding and/or marcomm is preferred. Experience in strategy work across brand and performance marketing. Excellent oral and written communication skills and an ability to influence others Comfort presenting in front of senior leadership Strong analytical and quantitative skills – ability to use data to develop and measure marketing programs Experience in market research, industry analysis, data analytics, corporate strategy or related areas. Experience working with PR or social media is also a plus. Familiarity with consumer research methodologies Experience writing creative briefs Knowledge of financial services / personal finance a plus Benefits Amazing work environment: lunch and stocked kitchen Competitive compensation and bonus Stock options Generous paid time off Medical, dental, vision, life and disability insurance 401K and commuter benefits Educational Assistance Subsidized Gym Membership Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 09, 2019
Description We are seeking a leader for our Marketing Data Science / Analytics team that serves our Consumer Lending businesses. In this role you will work closely with our product marketing leads for Consumer Lending products and media channel owners to measure, test and optimize our marketing performance. You will lead a team of data scientists who are (1) building and updating marketing mix models to inform media spend allocation, (2) building propensity models for direct mail and digital targeting and (3) designing/implementing experiments to measure specific marketing strategies. You will work closely with modelers on the team on machine learning models to drive targeting efficiency for Direct Mail, Addressable TV and Digital. To be successful in this role, you need to have at least 7+ years of hands-on marketing analytics and modeling experience, preferably in financial services. You need to have experience building direct mail propensity models with proven track record in driving substantial improvements and in delivering top line business impact. You need to have 3+ years of people leadership experience.  Responsibilities: Lead a team of data scientists / analysts Lead development, implementation and continuous improvement of models and strategies Apply statistical techniques to measure/attribute marketing performance and setup experiment design plans Lead development and implementation of direct mail/digital/addressable TV test plans, analyze and optimize performance Identify opportunities to improve marketing efficiency such as incrementality test  Cultivate strong partnerships with Product Marketing, Channel Owners and Lending Business Units. Deliver data driven strategies to influence spend allocation by media channel and within channels. Provide thought leadership and hands-on analysis of media channel economics and profitability Qualifications : M.B.A. or Master’s or Ph.D. in Computer Science, Statistics, Operations Research, Engineering, Mathematics or a related quantitative field At least 3 years of people leadership and management experience 7+ years’ of experience in an analytical role (consulting to external clients and/or internal business partners). Preferably 3+ years of experience working in the area of model development in financial services domain Deep understating of marketing measurement techniques including media mix optimization , multi-touch attribution and testing Knowledge of machine learning and statistical modeling methods for supervised and unsupervised learning. These methods include (but not limited to) regression analysis, clustering, outlier detection, novelty detection, decision trees, collaborative filtering, nearest neighbors, support vector machines, ensemble methods and boosting, neural networks and deep learning, feature selection, and factorization methods Programming skills in Python and/or R are a plus Strong knowledge of databases and related languages/tools such as SQL, NoSQL, Hive, etc Ability to work in a dynamic, cross-functional environment, with a strong attention to detail Effective communication skills and ability to explain complex models in simple terms Strong relationship-building and collaborative skills Company Overview: At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Benefits: Inspiring company mission Amazing work environment in San Francisco, CA Competitive compensation, including equity Generous paid time off Free lunch and healthy snacks Subsidized gym membership Medical, dental and vision insurance 100% of health, vision, and dental premiums paid by SoFi for employees and dependents 401K and commuter benefits Tuition reimbursement on approved programs, up to $5,250 / year Monthly contribution to help you pay off your student loans Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 09, 2019
Description Job Summary We're seeking a savvy marketer to manage the go-to-market plan and customer acquisition strategy for SoFi Money, our cash management account that allows Members to save, spend, and earn all in one account. SoFi is in the business of creating innovative and transparent financial products, delivering them with user-friendly technology, and supporting our customers (who we call Members) with benefits to help them reach their financial and professional goals faster. You'll build a differentiated, defensible positioning for our Money offering and craft narratives to communicate it effectively. This is a highly cross-functional role, both within our Marketing team and the cross-functional teams of the Money business unit. This role reports to our Senior Director of Product Marketing.   About SoFi At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their ambitions. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.   Essential Functions & Responsibilities Join the mini-CMO team for your product. Define the target member and market (including customer journey and target personas/segments) based on consumer and competitive insights. Iterate on the product positioning, value proposition, messaging, competitive differentiation, and go-to-market strategy for SoFi's Money businesses. Conduct research to identify consumer insights around life events and triggers for changing banking needs. Use these insights to create a compelling narrative and shape the customer journey for SoFi Money. Work with marketing channel owners (SEM, SEO, Direct Mail, Social, TV, Digital, OOH, Partnerships, etc.) and our in-house creative team to optimize the channel mix and deliver breakthrough campaigns that boost awareness and acquisition for SoFi Money. Own setting and achieving customer acquisition targets and supporting marketing budgets in partnership with the marketing channel owners and Finance. Work with Product Management to create a seamless experience, removing pain points and boosting conversion. Be your customers' advocate. Identify opportunities to offer SoFi Money to the current SoFi member base. Understand and report on changes to the broader market context including market shifts, competitive threats, market size, and external factors.   Qualifications 5-8 years relevant marketing experience, preferably in consumer product marketing/brand management, with quantifiable revenue responsibility Strategy and Execution: Combine strategic thinking with tactical execution to drive customer acquisition through diverse channels in holistic GTM plan Customer Research: Conduct quantitative and qualitative customer research and distilling it into actionable insights Analytics: Use data to drive strategy, execution, and optimization on a day-to-day basis to drive the business. Storytelling: Passion for crafting a compelling story that drives people to action Self-Starting: Eagerness to roll up your sleeves to get things done (even the unglamorous things) Flexibility: Problem-solve in a fast-paced, self-driven environment Finance: Healthy understanding of personal finance (but you don't need to be a banker) Growth: Proven track record of building budgets and programs that support efficient growth Bachelor's degree required, MBA encouraged to apply   Benefits Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 90-100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks) Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 08, 2019
Description We’re seeking a savvy, intellectually curious, and dynamic self-starter to join our team as a Web Producer. You’ll be part of our Web Strategy team, which is responsible for creating a best-in-class experience for our visitors and members. You will report to our Director of Web Strategy and you will plan, develop, and execute digital marketing initiatives and materials on Sofi.com. Our goal is to be the center of our members’ financial lives, and to help every member get their money right - and our website is essential to that goal. About SoFI At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their ambitions. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. Essential Functions & Responsibilities Lead, manage and execute web projects based on business goals and requirements, from beginning to end Build and maintain relationships with key stakeholders; manage stakeholder expectations to ensure all teams are aligned on strategy and delivery, align with rest of team on resource allocation and timing  Align and organize cross-functional teams comprised of strategists, experience designers, creative and content teams, compliance, engineering, and QA resources for Web initiatives Leverage data - both qualitative and quantitative to inform strategy and recommendations Anticipate and solve any roadblocks or challenges that may impact initiative delivery Document and communicate project status to teams on a regular basis to ensure all teams are aware of next steps and project milestones  Identify process gaps and increase and formalize efficiencies as needed Establish & help maintain schedules, and overall project scopes  Update content, make small code adjustments, and handle the day-to-day support of ongoing website updates, requests and maintenance. Identify and implement opportunities based on competitive research and self-service tools Qualifications 6+ years proven experience managing project types across multiple teams such as: website redesigns, digital campaigns, experiments, and microsites; financial services experience a plus Deep experience managing cross-functional teams and multiple stakeholders  Superior communication skills, both verbally and electronically with demonstrated examples of relationship-building across a highly matrixed organization Well-organized, detail oriented, and resourceful Ability to work under pressure, handle changing priorities and simultaneously handle multiple priorities. Intermediate understanding of HTML & CSS Experience with Google Analytics, or a similar analytics tool, or a strong desire to learn and become certified in GA Experience working with CMS (content management systems) with Wordpress, Contentful, etc. Familiarity with various project management systems, such as Agile, Kanban, and must have experience with JIRA Benefits Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks)     Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 08, 2019
Description Our fast-growing product design team is seeking an exceptional Senior UX Researcher to help us supercharge our business and your career at SoFi in San Francisco, CA. As a member of our growing UX and Strategy Research team, you’ll have a hand in shaping the role of User Research at SoFi and championing a customer-centric approach to our products, business and culture. This position is ideal for someone who enjoys forward-looking, entrepreneurial roles, but who is also seeking the stability of a seasoned management team. Partnering closely with designers, product managers and product marketers, our UX Research team conducts exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions. In this role, you’ll be expected to plan, lead, and socialize high profile research projects. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are an advocate for our customers and are excited to work with teams to connect them to our customer’s needs and take action on insights At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. ​ Responsibilities: Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results Conduct research using a wide variety of qualitative and quantitative methods  Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.) Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization Qualifications: Our ideal candidate will have experience in consumer facing tech and an orientation towards cross-functional collaboration. You are an excellent communicator, excited to work closely with stakeholders, comfortable in a flat, fast moving collaborative organization and highly motivated by SoFi’s mission to help people accomplish their goals, reach financial wellness, and navigate their financial journey! 4+ years experience in applied product and/or design research Ability to manage and prioritize multiple projects Command of a broad set of qualitative and user-centered design methods Basic understanding of quantitative, behavioral analysis and statistical concepts Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing Experience creating research deliverables (frameworks, videos, toplines, etc.) Bonus: domain expertise in personal finances A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field considered an advantage. Benefits: Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks).  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 08, 2019
Description As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience. This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. The results that quantify the success of this role are how much volume we can originate, how efficiently we can originate, and how well our product is received and reviewed by our members.  This is a role that will take ownership over our InSchool Student Lending product from end to end and be in charge of growing revenue, increasing conversion, and representing SoFi in our second year of maturity in the market. This is a high visibility role that will define and execute product initiatives impacting the consumer facing UX, school transactions, operations (both borrower and university facing), product marketing, as well as data integrity and capital markets. The keys to success for this product are to be data-driven, being an expert at navigating the maximum utilization of our data team, design, research, and engineering organizations to drive the products bottom line; to be competitive, this person should display a hunger to want to disrupt a trillion dollar industry filled with ancient companies and a need-to-win attitude; to be the voice of the user, displaying empathy, out of the box thinking, and true resonance of the qualities that define the personas we will serve.  At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple, fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi Money a modern take on a checking or savings account. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment Build a vision, strategy and own a multi-year product roadmap Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans. Be able to lead in a fast paced agile environment Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product. Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details. Lead extensive framework of experimentation in order to drive customer impact. Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Superior communication skills, written and verbal. Experience presenting to C-level leadership Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Experience managing complex product development cycles and highly technical solutions Experience leading cross-functional teams to deliver products and projects on deadlines Ability to work with remote teams Preferred Qualifications MBA with BS or higher in Computer Science 8+ years product management Passion for personal finance and student lending Ability to think strategically and execute methodically Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment Experience in end to end ownership of a product and P&L Demonstrated experience shipping commercially successful consumer products to global market segments Benefits Inspiring company mission Company paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records . SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 08, 2019
Description SoFi is looking for a Senior/Staff Data Scientist, Analyst to deliver data-driven insights to support our Invest team's decisions and strategies for Invest Team. In this role, you will be responsible for optimizing Invest product performance through experimentation design, business analytics, and predictive analytics. Success in this role hinges on your technical aptitude, quantitative abilities, and business acumen: you know how to plow through data with SQL/Python/R/Tableau, surface insights using math/statistics/ML techniques, and measure the business impact using efficiency/conversion/profit metrics. At SoFi, you'll become part of a new kind of finance company whose ambition is to help our Members achieve financial independence and reach their goals. We aim to be at the center of our Members' financial lives and to help every Member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. SoFi Invest platform allows our Members to actively invest in crypto or the stock market, or put their investments to work for them picking one of our Robo Investment strategies.  Responsibilities Work with business unit leaders and product teams to identify business opportunities, measure KPIs to craft compelling stories, make data-driven recommendations, and drive informed actions Own end-to-end product analytics workflow including formulating success metrics, socializing them across the organization, and creating dashboards/reports Design, analyze, and interpret the results of experiments that could optimize product performance Work cross-functional with engineering, product teams, and data architects to ensure data is being captured and reports are accurate Desired Skills and Experience 5+ years of relevant work experience: business analytics, KPI dashboard development, business performance analysis 3+ year experience with investment platforms in FinTech or Banking environment Strong data visualization and presentation skills Proficient with SQL, R, Python, Tableau, Excel, and Powerpoint Strong analytical, problem-solving and critical thinking skills Strong stakeholder management skills Intellectual curiosity and aptitude to pick up new technical skills Ability to initiate and drive projects to completion with minimal guidance BS or ideally MS/MBA degree in Computer Science, Finance, Economics, Math, Physics, Engineering or other quantitative fields Benefits Company-paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 90-100% of health, vision, and dental premiums paid by SoFi for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Sofi 1355 Market St #900, San Francisco, CA 94103, USA
Nov 08, 2019
Description At SoFi, we are focused on building the best culture for our people. To support this, we are building out analytics to help us make more informed decisions when it comes to our talent. We are looking for a People Analytics Lead to build scalable data, reporting, and analytics solutions. In this role, you will create tools to assess organizational health, diagnose business needs, identify areas for improvement, and analyze data to influence SoFi’s people strategy. The ideal candidate will have strong prior experience in analytics and the ability to turn data into insights. This role will report to our Head of People.  At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their ambitions. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. Essential Functions & Responsibilities Work directly with stakeholders to translate business challenges into actionable insights Be a strategic decision making partner to our People team Improve the efficiency and/or automation of reporting processes Provide meaningful data, reporting, and insights both regular cadences and ad-hoc when needed Measurement of our employer brand to help us attract the talent needed to help SoFi succeed Drive data integrity across the People team systems Attention to detail to ensure the highest level of integrity in reports and data analysis   Qualifications Bachelor's degree, technical discipline preferred Experience working with HR data (e.g. headcount, turnover, recruiting metrics, and other people analytics) Strong ability to develop & present actionable insights to senior leaders Deep expertise in data collection and data visualization skills Experience with SQL, Excel, and other analytics tools (e.g. Tableau, Python) Exceptional communication skills (verbal, written and presentation) to diverse audiences Ability to manage multiple challenging projects that require creativity and problem solving Excellent program and project management skills   Benefits Competitive salary packages and bonuses. Comprehensive medical, dental, vision and life insurance as well as disability benefits. 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents. Generous vacation and holidays 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans. Employer paid lunch program and subsidized gym membership. Fully stocked kitchen (snacks & drinks) Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records ​ SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.