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Grab Indonesia
Oct 22, 2019
Get to know our Team : Sales Department is a very dynamic function in GrabFood organization, which has a massive number of Manpower, very aggressive Targets, and variety in the competency need. The key PIC in Area to execute the plan in City Manager, with also varies in competencies. In order to bridge the gap between the competencies needed and the actual current competency, need a person with sufficient Sales Leader experience, who can transfer the knowledge to the City Managers on the ground. Get to know the Role : The role’s function is to provide Coaching and Mentoring, especially to City Managers, in order to ensure all City Managers are performing the job properly and has sufficient Capability/Motivation to achieve or even over-achieve the Targets. The day-to-day activities : Work closely with other functions to identify the blind spots and opportunity to improve within the City Managers all around Indonesia. Identify general competency syllabus for City Managers and develop the building blocks of competency needed to equip City Managers. Build specific development plan for  Individual City Manager with opportunity to improve and execute the development plan with coordination with City GMs and Head of Sales. The must haves : Candidate must posses Bachelor Degree from any major Min 5 years of experiences as Sales Leaders with background industry from FMCG/tobacco/banking Good leadership skill and communication skill Have experience in training sales person including developing material, curriculum and deliver the materials Experience in people development Experience in building employee development plan is a plus Proactive and able to work in dynamic environment
Grab Singapore
Oct 22, 2019
Get to know our Team: Grab Ventures is the venture building and venture investments arm of Grab. We incubate new businesses within Grab and also partner with dynamic tech startups to provide everyday services to our users Get to know the Role: Lead the on-the-ground operations for new venture project(s); ensure smooth operations and above-target business performance The day-to-day activities: Own a functional day-to-day responsibility typical in operations and/or analytics, either in launching new business projects or in managing an early stage business Support new initiatives in multiple possible ways; for example, providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation or leading actual execution Be a sounding board for the strategic initiatives and decisions of senior management Would require some travel in the SEA region, especially to Indonesia The must haves: Between 3 to 5 years' experience in business, strategy, or operations management Strong academic record from blue chip / top tier institutions Strong analytical, problem solving, and decision making skills - can resolve issues independently and as a team Proficient in English; Bahasa Indonesia a plus Excellent communications and presentation skills Passion and energetic Excel in a fast-paced environment
Grab Singapore
Oct 22, 2019
Get to know our Team : Internal Audit is an independent function within Grab, providing objective assurance and advise to Grab’s overall operations. We use a systematic, disciplined risk-based approach in our work to evaluate and review Grab’s processes. Reflecting Grab’s entrepreneurial spirit, Internal Audit covers multiple business and technology areas as part of our work. Get to know the Role : As a systems auditor, you will interact with different teams within Grab. We are looking for someone who can bring his or her audit experience in a fast-paced environment. You will be asked to plan, manage and execute audit projects successfully. That means designing audit controls to evaluate technologies ranging from applications, cloud infrastructure to network layers. The day-to-day activities : Advise and provide recommendations to stakeholders on risk and control issues, process improvement and compliance measures; Teach, train and share knowledge with other staff; Knowledge of best practices and standards related to IT security and audit controls; Knowledge of financial regulations and disciplines for countries in Southeast Asia; Lead and manage audit projects to completion; Perform fieldwork by understanding the design and implementation of controls and testing their effectiveness; and Follow up on identified audit or risk assessment issues. The must haves : At least 6+ years of relevant experience in auditing systems, evaluate IT controls and risk assessment in sizeable or multinational companies Outstanding engagement and management abilities with internal staff Excellent command of English in communication and report writing Proficiency in productivity tools (email, calendar, Word, Excel, PowerPoint) Ability to manage multiple tasks effectively and “roll up your sleeves” to do what it takes Willingness to expand range of responsibilities as the company grows Able to plan, lead and execute audit projects Understand and mapping architecture layout for applications, interfaces and infrastructure Possess a risk and control mindset to be able to audit new technologies Possess knowledge in at least one of the following domains: Application security assessment: Security assessments using tools such as BurpSuite or Drozer for mobile applications. Understand and analyse source codes Infrastructure security assessment: Security testing using Kali Linux or equivalent tools. Understand vulnerabilities at operating systems and network protocols Secured software development: Knowledge in programming languages such as Go, Java or SWIFT and CI/CD workflows with secured coding Virtualisation and cloud technologies: Understand hypervisor, infrastructure cloud and application container technologies Network operations: Understand network layers and protocols, network access controls, configuration settings and firewall rules Incident response and forensics: Knowledge in sandboxing malware, incident response and investigation work Data analytics: Knowledge in design, analyse data and build dashboards relevant to audit work using tools such as Tableau Start-up experience, banking or financial services preferred Stay current on industry standards, and develop strong relationships with private sector counterparts; Existing network of private and public sector contacts Be willing to travel when necessary
Grab Singapore
Oct 22, 2019
Get to know our Team: GrabAds is bringing to market innovative, first-of-a-kind advertising products. Encompassing both offline & online, you can see our ads platform at work throughout our user experience, as well as on the inside & outside outside & inside of vehicles. What you can’t see is the data that powers the ads and pretty much everything else at Grab. We’re leveraging our unique data and large, growing user base to offer an advertiser experience that drives business outcomes. At the same time, we’re creating value for our users, drivers & merchant partners. The regional team is based in Singapore, and the role will require you to work hand in hand with regional product management and country teams across Grab’s eight markets, focusing on the areas that matter most to our merchants.    Get to know the Role: You will be in charge of the core value propositions for GrabAds merchant products and the custodian for our customers’ well being overall - GrabAds products may touch multiple types of Grab Merchants in Food, Payments, Partners etc.  You will learn who our customers are, what they care about, what motivates them and how we can best communicate with them. You will feed this insight into product development to ensure we develop world class products that meet the needs of our consumers, and you will be responsible for taking these products to market, ensuring they reach the right audience with the right message at the right time.  The day-to-day activities: Gain a deep understanding of local needs for various sized Merchant partners including how their businesses operate, how marketing fits, and what challenges Grab can help alleviate to make them successful.  Build and manage voice of customer framework. Lead or input into ongoing customer research (quant and qual). These insights will help give directions to product and business teams on challenges and new opportunities within the business Document and create user documentation and collateral around how our merchant ad products work, their key benefits, what the user experience is like, what can go wrong, etc... Equip front line teams (sales, marketing, operations, and customer support) with product training, product communications, and value props to enable further merchant adoption of GrabAds merchant solutions. Collaborate with business units on joint marketing activity and develop our own SMB marketing programs Identify and recommend marketing opportunities, automation and measurement that must be built into product development Manage go-to-market for new features and products. This includes product launch in partnership with various cross functional teams and driving product adoption among customers Maintain close relationships with cross-functional teams including product managers, product designers, regional marketing (performance, brand, social, PR, etc), country marketing teams, operations and customer support to drive the execution of product launches, product iteration and ongoing usage of key products The must haves: Education: Bachelor’s Degree required (preferred) Has driven consumer growth and engagement in large consumer internet or advertising companies in a product or marketing function. Has strong x-functional leadership track record Technical skills in Product Marketing,  Marketing strategy, Product strategy, Customer Lifecycle marketing, Research, Customer Insights, Analytics Have ~5 years marketing experience using broad marketing mix, management consulting experience, or customer/commercial focused product experience Team culture: We like creative hustlers, people who can think outside the box, motivate and get stuff done even if it seems impossible We work fast, push the boundaries, try new things and sometimes they don’t work, so we embrace failure and lifelong learning We are nice, work together well, and believe in the Grab mission
Grab Singapore
Oct 22, 2019
Get to know our Team : Grab’s lending business (GFSA – Grab Financial Services Asia) is a recent addition to Grab’s array of product and service offerings focused on extension of Micro credit to drivers, agents and merchants in Grab’s ecosystem. GFSA team is a combination of strong talent pool in its Regional Hub (Singapore) and deep local market operators across its focus markets. We are incredibly excited about the opportunity ahead of us. We are looking to put together the best possible combination of business build drive, industry expertise and local market depth as part of our team. GFSA team is responsible for end to end conceptualisation , design, development, execution and ongoing management of all lending activities in its focus markets and segments. The Role: Develop a deep behavioural understanding and intuition of our drivers, agents and merchants to build predictive models for credit risk, customer management, collections, purchase propensity, fraud, identity and many other business needs within Grab Financial. Manage and own the entire end-to-end lifecycle of building and validating predictive models along with their deployment and maintenance. Interface with business, risk & operation teams to formulate solutions & product changes informed by your findings and business inputs/reality. Work independently or in a team to solve complex problem statements. Individual contributor role with 2-8 years of experience. Candidates will be aligned appropriately within the organization depending on experience and depth of knowledge. The day-to-day activities: Build predictive models using a mix of machine learning and traditional analytics methods. Validate models on new datasets, based on in-market performance. Engineer predictive features from internal data assets to build refined customer profiles. Identify external data assets to bring into the model mix. Solve previously unsolved analytics problems using best in class data analytics and machine learning methodologies. Work backwards to conceptualise and design analytic model frameworks to solve business problems. Build and maintain dashboards for model performance KPIs. The Must Haves: Expert in building machine learning and predictive models in Python and Spark. Coding and modelling skills in Spark, Python, Java. Others like SAS, R good to have. SQL, Presto, Hive proficiency. Sound knowledge of machine learning concepts. Illustrative machine learning concepts/methods are: Bagging, Boosting, Regularisation, Online Learning, Recommendation Engines etc. Sound knowledge of statistical modelling methods. For e.g. CHAID CART, Regressions, SVD, PCA etc. Experience on text analytics stack is a plus: NLP, parts of speech tagging, word2vec etc. Expert in feature creation on a variety of data types. Professional experience in building machine learning analytics model development Understanding of trade-offs between model performance and business needs. Strong problem-solving mindset is critical for success in this role. Self-motivated, independent learner, and enjoy sharing knowledge with team members Work experience and knowledge of more than one domain is a plus - Risk Analytics, Marketing Analytics, Telecom analytics, Retail analytics, Fraud analytics etc.
Grab Malaysia
Oct 22, 2019
Get to know the Role : We are looking for a Manager / Senior Marketing Manager for GrabFood. You are responsible for GrabFood’s business growth and will oversee the planning, strategizing and execution of marketing initiatives. The day-to-day activities : You will own end-to-end planning, strategizing and execution of Go-To-Market plans for marketing campaigns for consumers to meet business goals. You will oversee the merchant   marketing team responsible for all F&B merchants, creating long-term   sustainable win-win relationship and marketing partnership. You are also responsible in crafting a structure that is sustainable in securing merchant fundings for marketing campaigns and building up a structure to ensure that GrabFood is the preferred delivery platform for F&B restaurants You will need to manage key stakeholders within Marketing (PR, Digital Performance,   Market Research, Events, etc.) as well as Business, Operations and sales teams (Product,   Legal, Finance, BD, etc) to ensure best-in-class customer experience when customer   interacts with your campaigns. You will be leading brainstorming and discussion with various stakeholders (including   creative, media and social media agencies) to develop memorable output that inspires   customer confidence and action. Perform post-mortem in a data-driven manner to justify campaign ROI Develop and optimize merchant marketing ROI models and segmentation Develop, present and manage GrabFood marketing budget Ensure budgets are tracked and spent efficiently Able to guide, motivate and manage subordinates The must haves : Minimum 5 years of experience in consumer marketing (either in  campaign management, product marketing or brand management) with exposure to online and offline marketing strategies Bachelor’s degree in business administration, marketing,   communication or other advertising Excellent communication skills with the ability to articulate clearly in both written and spoken English. Dare to challenge status quo and drive bold ideas Impeccable organization skills and attention to detail. Good people skills – you’re a natural at handling stakeholders from various backgrounds An amazing team player with a collaborative attitude Enjoys brainstorming, coming up with creative ideas, seeing it come to life and learning from it. Loves the thrill of being in a fast-paced environment while being able to multi-task to meet deadlines Good understanding of Go-To-Market and media strategies Able to create and articulate creative briefs and business cases
Grab Indonesia
Oct 22, 2019
Get to know our team: Indonesia President’s office oversees i nternal & external synergy of Grab Indonesia. Internally, elevating collaborations of good forces among verticals & functionals, driving culture and OneGrab DNA for our superapps endeavor. Externally, the office focuses on building strong partnerships with Governments including President, governors, key ministries, regulatory & public service bodies to bring positive impacts in national economies. Further, we also establish synergy with strategic business partners, corporate groups, media and academics to co-create uplifting value at scale. Get to know the Role: Strategic Project Manager is a critical member of the office to provide insights in support of strategic planning and project execution. The role holder will also take part in driving company wide synergy and incubating new business opportunities. Day to Day activities: Analyze business challanges, develop hypotheses, approach and recommendations. Transform thinking and analysis into presentation to help senior stakeholder's decision making Conduct industry analysis and research with respect to market trends and new business opportunity. Drive, track and deliver project progress. (PMO) Co-learning along with team for personal and professional development. Asisting ID President and senior leaders in high level executives engagement. The Must Haves: 2-4 years of work experience in top-tier management consulting or strategy function within a start up/top firms. Proven track record of managing strategic projects with senior stakeholders Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these into actionable business insights Savvy in Excel for analytics and Powerpoint   PMO experience would be a strong plus A start-up attitude – passion for the role, energy to outserve, problem solver, team player
Grab Philippines
Oct 22, 2019
Get to know the Role : As Key Account Manager , your responsibilities will center around GrabFood Key Accounts, building valuable and long-lasting relationships that will ensure their continued success on the platform, through consistent and best-in-class support and profitability initiatives. You will build reporting processes and conduct analyses that will provide key accounts with insights to improve success metrics, and assist with suggested initiatives to be carried out as a result. The day-to-day activities : Work with the Business Development Manager (Enterprise) on GrabFood business development strategy. Manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenue. Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses. Analyzing data and develop initiatives to increase revenues/profitability for your portfolio. Drive growth for key accounts, measured by deliveries and GMV and ensure that the partner stays on the platform. Work across functions to tailor account specific needs (e.g. customized reporting, marketing support, integrations, product, etc.) to make sure accounts have the best possible experience on the GrabFood platform. Continuously engage our merchants and listen to their needs, collect and address feedback, and address concerns put forward. Drive operational excellence by working with the merchants and operations teams. Monitor the performance of your team and provide leadership and motivation through technical and commercial knowledge, communication transparency, having a healthy competitive mindset, and by acknowledging successes and failures accordingly. Provide training, coaching, and support to your team to increase productivity, develop and build new and existing skill sets, contributing to the team’s ability to delivery results. The must haves : Bachelor’s degree in Business/ Management or equivalent. Minimum 3-5 years (for account manager role) or experience in sales, business development, partnerships or equivalent role. Experienced in handling Key Accounts and Strategic Partnerships. Experienced in talking with C-level positions and stakeholders. Experience in F&B industry is a plus Excellent communication skills in both written and spoken English. Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
Grab Malaysia
Oct 22, 2019
Get to know our Team : We’re looking for a Assistant Marketing Manager to join our Marketing team as we are experiencing tremendous growth across the region. Get to know the Role : Planning and implementation of marketing strategies and promotional events. Leading the execution of each marketing campaign and activities to ensure flawless brand presence and coordination. Responsible in achieving KPI and target set by the team. The day-to-day activities : Plan, execute and analyse marketing campaign Go-To-Market strategy. Oversee all aspects of marketing – branding, communication, campaign, and market trends and movements. Set marketing goals and strategic direction for the vertical together with the Country Marketing Head (Malaysia) that is in line with the vertical and company objectives. Plan and execute end-to-end Go-To-Market (GTM) strategy to effectively meet the marketing objectives and manage all touchpoints effectively. Track overall marketing performance & perform post-mortem for all marketing campaigns. Communicate with regional team to align Malaysia’s marketing plans and activities with regional counterparts in other countries. Use consumer insights and data to develop effective tactical campaigns that drive consideration and inspire action from the target audience. Perform basic financial analysis and business case to justify marketing campaigns and spend. Analyze market trend and identify key growth opportunities, develop competitor’s benchmarks and a deep understanding of consumer behaviour. Full marketing budget ownership, management and monitoring. Establish and improve day-to-day operations to achieve optimal efficiency. The must haves : Bachelor degree preferably with a focus on Marketing/Business Admin. 4-5 years of experience in coming up with Marketing Plan and executing marketing campaigns/GTM activities. Work well with various stakeholders from different departments (Marketing/IT/Finance/Operations). Continuous improvement of processes to achieve day-to-day operational efficiency. Enjoys brainstorming, coming up with creative ideas, seeing it come to life and learning from it. Preferably from fast-paced and tech/digitally-inclined industries that runs aggressive marketing campaigns. Experience in product marketing, brand/product management and campaign management will be an added advantage.
Epic Games Cary, NC
Oct 22, 2019
Full time
Epic Games Unreal Engine Advanced Projects Team is looking for a smart, creative Tech Art Intern to join them for summer 2020. Our Interns are given challenging projects over the work term, and are provided with a meaningful experience with high expectations for performance. If you want to build something Epic, this is the opportunity for you! Advanced Projects is an enterprise-focused Special Project team which creates cutting-edge, industry leading technological showcases using new engine features and partner technologies. Responsibilities: Improve modeling quality in MAX/Maya (including UV generation) and prepare qualified models for engine Produce high quality, photorealistic PBR materials and all associated assets Light scenes and configure the renderer post processing, to achieve a high quality photorealistic CG image  Implement work in the project with basic Blueprints  Qualifications: Portfolio Required Degree work in Computer Art or Computer Science Basic modeling skills in max/maya, modeling in Zbrush Basic texture painting skills in PS/ substance painter or designer Ability to create basic node-based materials in Unreal Engine Experience of FX ( especially for the Niagara system) is considered a plus Understanding of basic game logic and Blueprints Ability to light and render in Unreal Engine Knowledge and experience  of UI/UX design This is a paid internship, running May 26 through August 14. All candidates must be eligible to work 40 hours per week on site in Cary. Intern recruitment for summer 2020 roles will run through February 2020, or until teams find an ideal match.  This is going to be Epic! #LI1
Epic Games Cary, NC
Oct 22, 2019
Full time
Epic Games Fortnite Performance Team is looking for a smart, creative Gameplay Programmer Intern to join them for summer 2020. Our Interns are given challenging projects over the work term, and are provided with a meaningful experience with high expectations for performance. If you want to build something Epic, this is the opportunity for you! This team is responsible for identifying and solving framerate and memory issues in Fortnite.  You will work directly with the brightest technical minds in the business as we improve Fortnite on a multitude of platforms.  Responsibilities: Profiling and analyzing for performance issues Converting blueprints to faster C++ Solving general CPU and memory challenges under deadlines Investigating and fixing bugs Qualifications: Degree work in CS or related fields Work samples (indie, academic, hobby project etc.) Strong C++ knowledge Demonstrated interest in game development Basic understanding of gameplay in a game engine: core system tasks, such as graphics, tools, audio/video, networking, memory handling, script compilers, I/O, etc. Familiarity with Unreal Engine 4 and Blueprints  This is a paid internship, running May 26 through August 14. All candidates must be eligible to work 40 hours per week on site in Cary. Intern recruitment for summer 2020 roles will run through February 2020, or until teams find an ideal match.  This is going to be Epic! #LI1
Epic Games Cary, NC
Oct 22, 2019
Full time
  Epic Games Fortnite Platform Team is looking for a smart, creative Programming Intern to join them for summer 2020. Our Interns are given challenging projects over the work term, and are provided with a meaningful experience with high expectations for performance. If you want to build something Epic, this is the opportunity for you! The Fortnite Platform Team works to make the biggest franchise in the industry a great player experience. Some of the things we’re responsible for are: Creating a place where you and your friends can meet, team up and get in on the action. Giving the player more things to aspire to besides having the most eliminations. An engaging and deep reward system that motivates players to challenge themselves. Letting players know about competitive events, and exclusive content. Help in making some of the biggest events on Fortnite become possible. The responsibilities of the Gameplay Programmer Intern include: Build a solid foundation around learning the core systems and best practices. Work on UX projects to reinforce the foundation. Work on exciting features that amaze and delight players. Work with some industry leading artists to build jaw-dropping video game experiences. Be accountable for features after shipping, including general bug fixes and iteration. Qualifications: Projects on this team are heavily reliant on C++. The strongest candidate should be comfortable with C++. Unreal Engine experience is a plus. Being able to collaborate and work well in a Team of different disciplines: Engineering, Art, Design. Obsessing over details to really make a feature shine. Work in a collaborative team setting to write highly reliable code.   This is a paid internship, running May 26 through August 14. All candidates must be eligible to work 40 hours per week on site in Cary. Intern recruitment for summer 2020 roles will run through February 2020, or until teams find an ideal match.  This is going to be Epic! #LI1
Epic Games Salt Lake City, UT
Oct 22, 2019
Full time
Epic Games Spyjinx Team is looking for a smart, creative Gameplay Programmer Intern to join them for summer 2020. Our Interns are given challenging projects over the work term, and are provided with a meaningful experience with high expectations for performance. If you want to build something Epic, this is the opportunity for you! The Spyjinx team utilizes many of the systems of Unreal Engine 4, on a cross-platform game. You will work directly with the gameplay team as we continue to build and support this game.  Responsibilities:  Anything from investigating and fixing bugs to working with Game Designers on performance, hero, and game systems Gameplay programming systems for SpyJinx and BattleBreakers Supporting Epic product releases Developing solutions to various technical challenges under deadlines Qualifications: Degree work in CS or related fields Strong C++ knowledge Demonstrated interest in game development Eagerness to learn how to leverage Unreal Engine 4 in gameplay programming. Ability to produce rapid solutions to gameplay features and resolve associated bugs. Strong communication skills and willingness to engage in clarifying conversations about difficult gameplay and technical concepts. Basic understanding of gameplay in a game engine: core system tasks, such as graphics, tools, audio/video, networking, memory handling, script compilers, I/O, etc. Work samples (indie, academic, hobby project etc.) Familiarity with Unreal Engine 4 and Blueprints  This is a paid internship, running May 26 through August 14. All candidates must be eligible to work 40 hours per week on site in Salt Lake City. Intern recruitment for summer 2020 roles will run through February 2020, or until teams find an ideal match.  This is going to be Epic! #LI1
Epic Games Cary, NC
Oct 22, 2019
Full time
Epic Games Fortnite Team is looking for a smart, creative Gameplay Programmer Intern to join them for summer 2020. Our Interns are given challenging projects over the work term, and are provided with a meaningful experience with high expectations for performance. If you want to build something Epic, this is the opportunity for you! This team is responsible for developing new gameplay to bring the world of Fortnite to life.  You will be working with a cross-disciplinary team to develop gameplay innovations to Fortnite.  Responsibilities:  Working with a team of highly skilled engineers Assigned feature development for Fortnite  Working closely with the team on anything from investigating and fixing bugs to working with Game Designers on performance, hero, and game systems Developing solutions to various technical challenges under deadlines Qualifications: Strong C++ knowledge  Experience coding gameplay features from start to finish Experience with the problems involved in making a client/server-based game Work/code samples from at least one project (indie, academic, hobby project, etc.)  Exceptional communication skills and experience working within a team Familiarity with Unreal Engine 4, bonus for understanding how gameplay blueprints work Well-versed in games with the ability to break down and articulate the design of gameplay mechanics This is a paid internship, running May 26 through August 14. All candidates must be eligible to work 40 hours per week on site in Cary. Intern recruitment for summer 2020 roles will run through February 2020, or until teams find an ideal match.  This is going to be Epic! #LI1
Stripe San Francisco, CA, USA
Oct 22, 2019
Full time
The Ruby Application Infrastructure (Ruby Infra) team supports the productivity of Stripe’s Ruby engineers by creating and supporting cross cutting infrastructural libraries, services, and utilities; establishing and enforcing clean Ruby coding patterns; making sweeping code changes that improve the quality of Ruby at Stripe; and improving Ruby build times and reliability.   Ruby is the main programming language used to build the business logic behind Stripe’s products. Ruby Infra enables this essential technology to be used productively by Stripe engineers. That’s not easy - we work with a code base of several  million lines of code (and counting), used by hundreds of engineers across the globe and we must focus at many levels of the stack - but what we do is key to allowing Stripe engineers working in Ruby to have the most productive time of their career while building and running the core business logic that Stripe and its customers need in order to thrive. We’re looking for a leader to help run this high impact, high leverage, and high visibility team.  You will: Work with other Stripe leaders to design and lead developer productivity best practices Empower the engineering team to achieve a high level of technical productivity, reliability, and simplicity - Recruit great engineers, in collaboration with Stripe’s recruiting team Help engineers advance in their careers and develop new skills Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team You may be a good fit if: You have a passion for supporting developer productivity – Ruby experience is NOT required You’ve managed teams that designed and operated critical infrastructure, particularly with a broad remit across core capabilities, builds, and quality You are empathetic to customer needs but visionary enough to not just deliver a faster horse You’re comfortable planning in quarters, and can set a vision for several years You’ve successfully recruited and built great teams You thrive on a high level of autonomy and responsibility You have clear and persuasive writing and in-person communication You are excited about collaborating with teammates across Stripe’s organization, to provide a wonderful user experience for key developer workflows You are comfortable working with geographically distributed teams
Stripe New York, NY, USA
Oct 22, 2019
Full time
Stripe is searching for a leader to run our publications team. Stripe’s publications—books by Stripe Press and our software engineering magazine, Increment—are important pillars of our brand. Printed books and magazines may not be the most obvious endeavor for a technology company, but they reflect our aspiration to inspire technological progress through big, industry-shaping ideas and tactical advice and insights for practitioners and software engineering teams. As the leader of this team, you’re a strong and energetic people manager with experience building, managing, and scaling high-performing teams. You love to coach and develop individuals, amplifying their strengths and helping them grow in new ways. You bring a strategic voice to this part of our business and will partner with teams across the organization to support the growth of our publishing arm: the people producing, distributing, marketing, and running Stripe Press and Increment. You’ll help us bring operational excellence to our publishing projects and the businesses budding around them, scale our current processes and distribution, reach new readers, and broaden our impact on our community of readers. Desired skills and attributes: You’re an entrepreneurial self-starter, who thrives in a fast-moving environment and is independently capable of seeking information, identifying and pulling together resources, and delivering results. You’re an experienced and thoughtful manager who loves finding, supporting and developing talented people and building strong, happy teams. You’re a structured and detail-oriented thinker. You’re as comfortable solving conceptual problems as you are rolling up your sleeves and getting the work done. You know how to build operational excellence on a new team and how to create systems, tools, and processes that help the team scale and do their best work. You are able to build processes to help the team do its best work and know how to interface effectively with a broader organization to unlock progress and achieve results. You have a passion for experimentation. You approach problems from an inquisitive and analytical perspective and are always looking for data to help make decisions, but you know how to balance quantitative and qualitative insights You have excellent verbal and written communication skills. You have 10+ years of relevant work experience within operations, analytics, and strategy for organizations and 6+ years of people management experience, ideally with experience managing managers. Nice to haves: Experience in distribution, marketing, and/or business operations in book or periodical publishing or in consumer goods
WeWork Shenzhen, Guangdong, China
Oct 22, 2019
Community Manager Goals & Objectives Illustrate WeWork’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following: Creation of a collaborative environment amongst our members through events and personal introductions Maintenance of 100% occupancy by achieving sales goals, and managing churn Ensuring that building is fully operational and processes are running smoothly Driving growth and promotion of WeWork-provided service offerings Maintaining company standards and expectations Managing building KPI’s Duties & Responsibilities Community Management & Events Manage all building operations and communicate with market support to ensure highest level of member satisfaction Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs Solve member-related issues to ensure a cohesive community and manage member expectations Meet with members to resolve issues, process member terminations and other issues of complexity Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets Proactively gather data on members’ business objectives and identify both WeWork and member services that could help members achieve their objectives Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other needs member may have Identify opportunities and act on them to connect members Design and implement rules, guidelines and best practices for the community to optimize member experience Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted Explain WeWork policies and procedures to members, including but not limited to: membership agreement and billing procedures  Business Development Take responsibility for sales and community dynamics Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable Lead tours for VIPs, i.e. guests of WeWork Engage in the larger community of the market by attending events and networking with local start-ups and organizations Manage and maintain relationships with vendors and landlords Building Management Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc. Set priorities using ticket data and clearly communicate adjustments to team Produce comprehensive quality control reports that allow all stakeholders to improve member experience Review all base building documents to ensure the data is updated and accurate Supervise move-ins and move-outs for quality experience Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress Expense management for the building Know and be able to implement member safety plans, i.e. fire and emergency plans Personnel Management Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team Lead professional development within team and make recommendations to promote current employees Perform weekly one-on-one meetings to track individual performance Oversee and keep team up to date with process changes Oversee team including performance management reviews Experience & Requirements College graduate with a four-year degree Customer service and sales experience required Project management and business operations experience required Must have strong verbal and written communication skills Cold-outreach experience a plus Understanding and experience managing a team of more than two people Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion and understanding for entrepreneurial communities Passion and understanding for WeWork’s mission and values
Airbnb London, United Kingdom
Oct 22, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   We are looking for a tenured leader to oversee our marketing initiatives in Europe and the Middle East as the Director of Growth Marketing, EMEA. She or he will be responsible for coordinating both performance and brand marketing initiatives  - owning regional goals/initiatives and acting as liaison between our headquarters in San Francisco and our EMEA teams. She or he will build a team charged with improving company growth through marketing programs rooted in a deep understanding of our regional customers,  regional trends and overall company growth goals. Strong industry knowledge, business acumen, quantitative analytics skills, leadership skills and most importantly a great eye towards marketing and brand will be essential for success in this key leadership position .  Responsibilities Translate overall company goals into region-specific, results-oriented marketing initiatives. Own coordination between regional leadership, finance and central growth and marketing teams to ensure alignment on strategy and progress to goals.  Be willing and able to go deep into customer data and product insights, leading recommendations on how to plan and optimize both marketing programs and on-product experience for the biggest impact.  Ensure applicable data and insights flow consistently between regional and central stakeholders to support regional growth and overall company business goals. Build team of in-region growth experts to plan and execute localized programs across paid and owned growth channels; integrate growth work closely with regional brand marketing, sales and communications programs. Requirements: 18+ years experience; previous experience in a global travel or technology company a plus Minimum 5 years experience in leadership capacity coordinating programs between regional and central executive teams. Experience managing $100M+ regional marketing budget including both brand and performance based programs. Experience staffing and leading high performing, results-driven marketing teams. Demonstrated success in driving complex projects within cross functional teams including Product Management, Engineering and Design. Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives. Proven ability to deliver performance/growth in a fast paced environment Experience with highly quantitative and analytics driven environment; working with complex datasets to understand performance and drive optimization strategies Strong written and verbal communication including the ability to create data-driven narratives. Passion for Airbnb’s Mission to help people around the world feel like they could “belong anywhere” a must Experience hosting on the platform a plus     Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Apply now
Airbnb Los Angeles, United States
Oct 22, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   About Experiences: Experiences can be Airbnb’s second cultural phenomenon and completely reinvent how travelers experience cities and destinations. Across travel, entertainment and education, we believe the opportunity has the potential to be bigger than our Homes business. We also have an ability to turn Airbnb into a weekly use case with locals. Long-term, Experiences could drive the next wave of entertainment “off screen.” In the next couple of years, many big companies will start experience divisions. We have the opportunity to become *THE* platform for experiences. The place every individual and every brand wants to host their offline experience. We are in the position where we can invent many new categories of Experiences. Every possible passion can have an accompanying offline experience. We think we can create 50+ new categories over the next three years. Experiences can provide a halo for Airbnb. We can create a powerful people-powered narrative for the company: live your best life by making money hosting your passion.   Responsibilities: Develop a winning market strategy that can massively grow Experiences and also make us culturally relevant Popularize and drive mass awareness of Airbnb Experiences Own all aspects of the category management including strategy, execution and performance based on product, promotion, place, phase, price and page’s content Oversee all current and future category verticals Measure and drive demonstrable business results through category building and analytics Build and amplify a portfolio that captures both the desired quality and the unique and differentiated aspects of Airbnb Experiences Collaborate with the entire Experiences team to evolve the product offering for our customers Ensure that our portfolio of Experiences fits cohesively into Airbnb’s overall brand and strategy Qualifications: 15+ years of relevant global business operations experience 8+ years in a leadership role managing large teams Ability to build and lead an innovative and disruptive end-to-end portfolio of differentiated categories Strong entrepreneurial background and experience in building a business and taking it from zero to scale Experience building long-term partnerships for success with communities and partners Ability to help teams identify how to create differentiated products and categories Proven ability to operate a large scale business as a general manager with experience managing a P&L Deep marketplace experience and understanding of emerging channels Analytical mindset and experience developing metrics and KPIs A bold and compassionate leader with a proven ability to grow, develop and scale high performing teams Ability to make thoughtful decisions in real time to provide support and solve problems as they arise Comfortable in navigating and excelling in challenging environments with no playbook for success   Apply now
WeWork Newport Beach, California, United States of America
Oct 22, 2019
Community Manager Goals & Objectives Illustrate WeWork’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following: Creation of a collaborative environment amongst our members through events and personal introductions Maintenance of 100% occupancy by achieving sales goals, and managing churn Ensuring that building is fully operational and processes are running smoothly Driving growth and promotion of WeWork-provided service offerings Maintaining company standards and expectations Managing building KPI’s Duties & Responsibilities Community Management & Events Manage all building operations and communicate with market support to ensure highest level of member satisfaction Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs Solve member-related issues to ensure a cohesive community and manage member expectations Meet with members to resolve issues, process member terminations and other issues of complexity Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets Proactively gather data on members’ business objectives and identify both WeWork and member services that could help members achieve their objectives Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other needs member may have Identify opportunities and act on them to connect members Design and implement rules, guidelines and best practices for the community to optimize member experience Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted Explain WeWork policies and procedures to members, including but not limited to: membership agreement and billing procedures  Business Development Take responsibility for sales and community dynamics Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable Lead tours for VIPs, i.e. guests of WeWork Engage in the larger community of the market by attending events and networking with local start-ups and organizations Manage and maintain relationships with vendors and landlords Building Management Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc. Set priorities using ticket data and clearly communicate adjustments to team Produce comprehensive quality control reports that allow all stakeholders to improve member experience Review all base building documents to ensure the data is updated and accurate Supervise move-ins and move-outs for quality experience Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress Expense management for the building Know and be able to implement member safety plans, i.e. fire and emergency plans Personnel Management Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team Lead professional development within team and make recommendations to promote current employees Perform weekly one-on-one meetings to track individual performance Oversee and keep team up to date with process changes Oversee team including performance management reviews Experience & Requirements College graduate with a four-year degree Customer service and sales experience required Project management and business operations experience required Must have strong verbal and written communication skills Cold-outreach experience a plus Understanding and experience managing a team of more than two people Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion and understanding for entrepreneurial communities Passion and understanding for WeWork’s mission and values
WeWork Irvine, California, United States of America
Oct 22, 2019
Community Lead, Sales   About the Role   Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations. Each Community Lead has a specialism majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines. Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work. In this role, your primary focus will be Sales, while minoring in Hospitality and Operations. You will be measured on your ability to achieve and maintain 100% occupancy in line with weekly and monthly sales targets, supported by Sales Leads overseeing a Portfolio of WeWork locations. Our WeLearn learning platform will continually equip you with the skills and training to carry out your responsibilities.   Key Responsibilities   Sales:   Tour and sell space to new members by articulating WeWork’s value proposition and mission. Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs. Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed. Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets. Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager. Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members. Train Community Associates and other Community Leads at your location to give effective tours and sales pitches for those occasions when you are unavailable to tour. Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls.   Account Management:   Maximize the lifetime value and growth of WeWork's members by leading proactive account planning conversations Serve as the primary WeWork point of contact for member growth, providing them with a world-class stakeholder journey, personalized consultative experience, global growth enablement  Act as an internal advocate for WeWork members, working as an extension of their team    Operations:   Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experience. Support the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required. Support the daily ordering and receipt of product from vendors when required. Support the preparation of building expense reports and budgets for Community Management review when required. Support the preparation of move-in and move-out schedules to minimize member issues. Support the Community Manager in making strategic decisions regarding the operational and financial performance of the location. Support the development and management of team members, including Community Associates and Community Service Associates.   Hospitality :   Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals. Identify and execute opportunities to connect members with each other. Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests. Support the education of members on WeWork policies and procedures and encourage usage of wework.com and the member network app to address their needs. Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events, and training.   Experience & Requirements   Bachelor’s Degree or equivalent. 2+ years sales experience (ideally in addition to prior events and/or operations experience hospitality or retail with customer service focus). Fluent local language and understanding of local culture required. Financial literacy and business operations experience a plus. Experience managing individual contributors a plus. Excellent interpersonal and networking skills. Strong verbal and written communication skills. Strong organization skills with the ability to multitask projects through from start to finish. Passion and understanding for entrepreneurial communities.   Critical Competencies for Success   Do’er:   You do what you love! Credibility is earned at WeWork through execution and getting things done. You get into the details and deliver results under highest expectations on time and quality. Be ready to get hands-on with all aspects of the daily needs. The buck stops with you. Pragmatism and outcomes orientation are valued and lead to wins. You thrive in a fast-paced environment.   Solution-centric:   You have the flexibility to think outside the box. You have the ability to foresee and identify needs of the team. You take an innovator and creator’s approach to any issues that may arise.   Collaborator:   There is no room for “I” at WeWork. Every role and individual is in the organization to serve We. Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative solutions. You must present well and communicate clearly and effectively to upper management and internal departments. You’re willing to adjust course when appropriate new ideas or objections are raised. You love working with people!
Airbnb San Francisco, United States
Oct 22, 2019
Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.    In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!   About the Team:   Airbnb is built on trust. Our security team works hard to improve the security of our platform that enables millions of users to explore the world. We are looking for people who want to make the Airbnb platform and customer data safer for millions of users around the world. We’d love to talk to you if you’re a talented individual who is passionate about finding security weaknesses and crafting scalable and usable solutions. We are enablers who make it easier for engineers to create secure features, not blockers. If the mission sounds exciting to you, we have a few different flavors of projects/skill sets we are looking for.  Specifically, current scopes of Software Engineering in Information Security teams include the following: Identity and access management: Build the platform to ensure that Airbnb employees and services have appropriate access to Airbnb resources.  Data security and privacy: Build technical solutions to protect Airbnb customer user data within Airbnb infrastructure and meet privacy compliance requirements. Production Security: Build technical solutions to protect Airbnb’s production infrastructure ecosystem.  In this role, you will drive the Identity & Access Management technical strategy and drive the architecture of related services, scale these services to support 100M+ users, collaborate with rest of engineering, compliance teams to integrate with IAM services and improve security posture and meet compliance requirements like SOX, GDPR, etc. This is a high impact role that shapes IAM direction in Airbnb. What are examples of work that Software Engineers in the Information Security team have done at Airbnb? Identity and Access Management (IAM) Design, develop, scale and maintain identity and access management solutions for Airbnb employees & services  Build systems and processes to enforce least privilege in a transparent way  Work across functions to improve IAM solutions to meet SOX compliance for Airbnb.  Author and maintain authentication/authorization services, libraries, and frameworks. The following are some examples of profiles that are relevant to us. If a subset of these things apply to you, please consider applying.  5+ years of software development or job related working experience 3+ years of experience building Identity & Access Management services at scale in Cloud companies  (SaaS or IaaS) or building IAM products. This includes products in Strong Authentication, Authorization (SAML, SSO, OAuth v2, RBAC, XACML, etc), Privilege management, Compliance, etc. Experience scaling these services to cloud scale. Experience finding ways to enable other engineers to develop secure products by default without requiring security expertise. Significant experience in at least one of the following programming languages: Ruby, Java, Python, JavaScript, Go or C/C++. Significant experience in building robust internal products/tools or production backend services at scale.  Working knowledge of cloud computing (AWS) operations. Interest in building and breaking. Benefits: Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness Discounts 401K Flexible Spending Accounts Apple equipment Commuter Subsidies Community Involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Much more... Apply now
Airbnb San Francisco, United States
Oct 22, 2019
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   About the Team: Airbnb is built on trust. Our security team works hard to improve the security of our platform that enables millions of users to explore the world. We are looking for people who want to make the Airbnb platform and customer data safer for millions of users around the world. We’d love to talk to you if you’re a talented individual who is passionate about finding security weaknesses and crafting scalable and usable solutions. We are enablers who make it easier for engineers to create secure features, not blockers. If the mission sounds exciting to you, we have a few different flavors of projects/skill sets we are looking for.  Specifically, current scopes of Software Engineering in Information Security teams include the following: Production Security: Build technical solutions to protect Airbnb’s production infrastructure ecosystem.  Identity and access management: Build the platform to ensure that Airbnb employees and services have appropriate access to Airbnb resources.  Data security and privacy: Build technical solutions to protect Airbnb customer user data within Airbnb infrastructure and meet privacy compliance requirements. In this role, you will drive the technical direction of Production Security. Production Security ensures that the code and production infrastructure of Airbnb is secure.  You will architect, design, scale and maintain services that are listed below. In addition, you get to define what else needs to be done. What are examples of work that Software Engineers in the Information Security team have done at Airbnb? Production Security (ProdSec) Build tools to detect production platform (host & container)  vulnerabilities and automate container image scanning, etc.  Build automation and create best practices to ensure AWS security. This ensures security configuration management (to detect config vulnerabilities like public s3 buckets, ports open to internet, etc) Build tools and systems to detect permission usage and transparently reduce the permissions. Work across functions to ensure the security of the entire production infrastructure, e.g. managing infrastructure secrets.  Design, develop & maintain  internal certificate management service to enable strong & transparent service to service authentication. The following are some examples of profiles that are relevant to us. If a subset of these things apply to you, please consider applying . 5+ years of software development or job related working experience 3+ years of experience working on Cloud Security (IaaS), including OS Hardening, Container Security - Image Scanning, Runtime security posture, Cloud Resource security config management, etc. Experience scaling these services to cloud scale. Experience finding ways to enable other engineers to develop secure products by default without requiring security expertise. Significant experience in at least one of the following programming languages: Ruby, Java, Python, JavaScript, Go or C/C++. Significant experience in building robust internal products/tools or production backend services at scale.  Working knowledge of cloud computing (AWS) operations. Interest in building and breaking. Benefits: Stock Competitive salaries Quarterly employee travel coupon Paid time off Medical, dental, & vision insurance Life insurance and disability benefits Fitness Discounts 401K Flexible Spending Accounts Apple equipment Commuter Subsidies Community Involvement (4 hours per month to give back to the community) Company sponsored tech talks and happy hours Much more… Apply now
Airbnb Tokyo, Japan
Oct 22, 2019
No global movement springs from individuals. It takes an entire team united behind something big. On the Pilot, Perfect, Scale Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. The Pilot, Perfect, Scale Team Specialist partners with our Product and Shared Services teams to iterate and improve tools, processes, and workflows, helping us scale new Community Support initiatives to our growing global community. Key responsibilities Test and iterate on our tools while assisting customers through multiple channels, including, but not limited to, email, phone, and messaging. Co-develop new lines of service for future channels, business units, and more in order to pilot new services and establish foundations. Provide feedback on continuous improvement initiatives including, but not limited to, product and feature naming, marketing and landing pages, editorial content, Help Center FAQs, Community Support workflows and policies, User Experience testing, and voice and tone guidelines. Deliver clear and consistent feedback to designers, researchers, product managers, and engineers in a way that is actionable and helps the team deliver a higher quality user experience. Report all the bugs, issues, and assumptions that keep you from achieving high performance or that inhibit the Host and Guest experience.   Skills and Competencies Employing Creativity - This role will require you to think differently about your work and come up with new, innovative ideas, solutions, and input. Solving Problems - You’ll work hard to solve problems for our community on a micro and macro level. Alongside thinking “How can I solve this problem for this host?” you’ll need to think “Why did this problem occur in the first place? What could we do to prevent this problem from happening again?” You’ll also take a critical look at the way you’re working--tools, processes, workflows--and identify and solve for problems or gaps. Taking Initiative - You’ll be proactive, engaged, and work hard to identify and act on improvements, tackle tasks on time, and deliver on work that enhances a network of 6000+ agents and a host and guest community of millions. Key requirements  Bachelor’s Degree preferred. At least 2-4 years of experience in Customer Service. Excellent formal Japanese written and spoken language skills would be essential Experience in project management. Excellent written and verbal communication. Ability to work and solve problems independently. Ability to employ creativity and take initiative. Apply now
Deliveroo Bristol, Bristol
Oct 22, 2019
Apply Now Operations Representative at Deliveroo (View all jobs) Bristol Why Deliveroo?  When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. And we’re just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.  The Role Delivering the rider onboarding process in markets as specified by the Supply team Providing great customer service and a smooth experience to rider applicants Maximising the number of applicants who complete onboarding once they’ve begun  (without sacrificing on quality or compliance) and reducing the end-to-end time required Relaying competitor insights and rider feedback to the Area Manager, both proactively  (when they arise) and on request. Rider feedback could include feedback on the onboarding process or Deliveroo more broadly Providing local feedback on onboarding processes - what’s working? What are the  pain points? Supporting other in-market Operations activities when requested (e.g., organising  engagement events, delivering marketing materials, resolving urgent rider queries) Requirements  Ability to work fixed full time schedule 20 hours per week with the option of ad hoc overtime. Fixed term contract  Must have a smartphone Be willing to work across the city and potentially between cities on an ad-hoc or regular basis, depending on the location Prior experience in a customer-facing/management or similar role is highly desirable Strong communication skills, interpersonal skills and attention to detail Ability to work in a fast paced, flexible and agile environment   Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.  Benefits and Diversity  At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
Improbable Edmonton, AB, Canada
Oct 22, 2019
Our Purpose Improbable is dedicated to building powerful technology designed to help solve previously impossible problems and enable the creation of new realities. In gaming and entertainment, Improbable unlocks truly next-generation gameplay through virtual worlds of unprecedented scale, persistence and richness. In other industries, we hope to help answer critical questions through simulations that could lead to a better functioning world. Our platform, SpatialOS, lets developers transcend the limits of regular computation, allowing swarms of servers running in the cloud to cooperate in order to simulate worlds far larger and more complex than any single server could. We are a British technology company proudly building a diverse workforce, driven by a shared desire to improve and achieve extraordinary things. We’re crafting technology for the future and fostering a problem-solving culture that embraces innovation through iteration and experimentation. Your Mission With the successful launch of SpatialOS to the gaming world, the popularity of our platform is growing.  As a Systems Administrator working from our Edmonton Studio, you will be joining a small, yet highly technical global systems administration team that is responsible for supporting Improbable’s growing user base with the implementation and maintenance of our high-tech cloud-based technology infrastructure, SpatialOS across numerous game projects currently under development. The incumbent will pride themselves on their first-class customer-centric approach and act as the highest point of contact for all in-depth technical issues as it relates to cloud servers and networks.  They will also need to me ready to leverage their expertise to support a number of exciting technical challenges due to; a rapidly expanding server estate, multiple IT integration projects and an ever-demanding need for new technologies. Additional features of this role include network optimization, assisting with back-end services, and basic system analytics all in support of massive multiplayer games. Responsibilities Support, administration and ownership of all global on-site corporate services in Edmonton as well as other North American-based Studios as needed.  Accountable for the execution of global infrastructure projects contributing to the future roadmap of implementing a full follow the sun model Partnering with the local Studio IT manager, act as the point of escalation for North American-based studios by taking ownership and accountability for a broad range of software and hardware issues required to effectively maintain cloud-based infrastructure and services A primary goal of this position is to support the production environment ensuring Platform Services availability Accountable for general administration of domain services Utilization of automation whenever possible to reduce errors and duplicate procedures Ensure that capacity planning is conducted with adequate time to implement enhancements for all platform elements. Support the security, deployment, monitoring, maintenance, development, upgrade, and administration of all platform technologies including server operating systems, software, and peripherals. Perform research on potential technology solutions in support of procurement efforts. Assist in the development of new Corporate Sys Admin Services procedures and standards Competencies Minimum of 3-5 years experience in a Development support role with a focus on development infrastructure  Completion of a year technical diploma or degree in Computer Systems/Information Proven experience working in or with: - Windows Server technologies such as AD/DNS/DHCP/Fileshare/RDP - One or more of: S3/Glacier/MSA/Nimble/DFS Storage - Azure / Active Directory - Local and remote backup systems - Basic Network and LAN management - Perforce, Build Environments, Dev ops - Enterprise virtualization solutions experience Comfortable working in a fast paced and continually evolving work environmentAbility to work and travel across both Canada and the US, as well as occasionally the UK The following would be advantageous Knowledge and passion for games and/or game development. Other network and IT related certifications and/or training Prior experience working on Linux server deployments Previous experience with working with game development studios Prior experience working as part of a virtual team Equal Opportunity The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Improbable are made up of an incredible range of talented people. Improbable is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
GoCardless
Oct 22, 2019
Remote
Customer Support Advocate - Remote Part Time Day shift (25 hours per week; Monday to Friday 9.00am to 2.00pm) Go the extra mile to delight our customers. GoCardless is growing fast! We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week. We're looking for bright, empathic people to join our day shift and work remotely Monday to Friday from 9.00am to 2.00pm (25 hours per week) and provide first-rate support and guidance primarily to our UK, European, North American and Australian users. This is a 12 month contract position. The role We pride ourselves on listening to our users and doing everything we can to solve their problems. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want. We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do the work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth . You'll work as part of a wider team of around 20 passionate individuals who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service. In this role you will be primarily providing phone support; you will be handling calls from customers using GoCardless. You will be utilising our in-house systems to handle incoming tickets and help ensure that you can deliver the best support experience possible. The ideal candidate previous experience of working remotely is highly desirable previous experience working in a contact centre is highly desirable previous experience of working in a startup is highly desirable proven ability to handle high volume of calls and consistently meet targets you enjoy working in a truly fast paced culture and thrive in small teams you love helping people you are organised, reliable, diligent and attentive to detail you learn quickly and are comfortable with complexity you are able to work independently and under minimal supervision you have a flawless command of English and communicate with clarity if you have an additional language, even better! The remote shift(s) require you to have: a stable and noise free working environment conducive for serving our customers a stable WiFi connection able to work without any interruption to the service we provide Interested? This shift requires (remote) coverage from Monday to Friday 9.00am to 2.00pm (i.e. 25 hours per week). If you are able to meet this shift requirement and the above-mentioned criteria, then we encourage you to apply! This is a 12 month contract. Important information   We are looking for applicants who have worked (remote) shifts in the past Your CV must be accompanied with a cover letter Your cover letter must outline the following:   - your motivation to apply for this role - explain why a remote role appeals to you - your experience of working a remote shift pattern before Excellent Benefits We offer a competitive salary plus an array of attractive benefits; to name a few: 27 days annual leave (prorated) + bank holidays Vitality health insurance Welplan pension scheme (4% employer contribution) Learning and Development budget Eyecare vouchers Life Insurance 4 x Annual Salary Income Protection Our team comes from a variety of backgrounds and we embrace diversity. We welcome a wide diversity of applicants; so if you’re unsure please apply.
GoCardless London, United Kingdom
Oct 22, 2019
Manage and execute our critical payment processes   Since GoCardless was set up in 2011, we have been focused on taking pain out of getting paid so that our customers can focus on what they do best. We already process over £10bn each year for thousands of businesses, and we are growing fast. We work with a huge range of organisations: from small gyms and scout groups to large energy providers and travel companies, all using us to reduce admin and power their growth. We’ve been spending the last year expanding our offering outside of the UK and Europe and are now operating 8 different payment schemes, including Australia and the US, and serving merchants in nearly 40 countries, with offices in Melbourne, Paris, Munich and of course, London (our HQ).   The team  The Payment Operations team is crucial to GoCardless’ global payment processing. We are responsible for ensuring GoCardless’ customers are paid on time, every time, anywhere in the world. Working alongside our Engineering team, we are building a world class payment operation and need your help to get there.     The role  We’re looking for a dedicated individual to join our Payments Operations team. You will be responsible for the day to day running of our critical payment processes - which are the core part of GoCardless that makes sure money gets from A to B every day. Customers rely on us to process their payments correctly, so it’s vital that you can ensure timely, accurate and compliant payment processing and take care of any manual interventions required.  Based in our London office, you will interact with a number of different teams across the company, such as Customer Support, Risk and Compliance and Engineering, to tackle our customers’ payment queries. You will also speak with external parties, such as banks and suppliers, so being able to communicate in a clear and concise manner is imperative.  This role will give you a good understanding of a number of payment systems across the world and an opportunity to learn the key players in each. A key focus will be to document team processes, mainly around how these payment systems work, in order to enhance and share knowledge across GoCardless. We are expanding internationally so shift work will be required to make sure we process payments across different time zones.   What we're looking for  You have exceptional attention to detail, are organised and diligent You don’t lose focus and always look for ways to improve - even if the task is repetitive You have a tremendous sense of urgency tempered by the ability to keep calm under pressure You’re curious to learn and not afraid to ask when you don’t know the answer You are keen to share knowledge You can prioritise multiple tasks and switch between them effortlessly You have an immense sense of ownership and proactively fix problems when problems occurs  You like to dive into details to find the right answer and always follow through to the end You have excellent written and verbal communication skills You have strong analytical skills and can identify where improvements are needed Prior knowledge of payments is a plus but not a requirement. We will teach you what you need to know! Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  
GoCardless London, UK
Oct 22, 2019
If you’re looking to work in a collaborative culture, solving engineering challenges at a global scale, and having a real impact in making our products better for our customers, we would love to talk to you! We believe in providing trust and autonomy so everyone can do their best work. From how we work to how managers support you, our goal is to provide an environment that enables you to continuously grow, ask questions and not be afraid to fail - because when we do, we see it as an opportunity to learn. Engineering at GC  The technical challenges of building GoCardless span from simplifying building banking schemes to optimising the time to render the dashboard. Working in different teams, you might contribute to different parts of our customer journey. You will enjoy being a front-end software engineer at GoCardless if you: Like to collaborate and learn from people from various backgrounds and experiences;  Enjoy having regular exposure to stakeholders and the leaders of our business; Sweat the details and care deeply about building memorable web experiences; Want to feel proud of the work you’re doing and its impact on our customers. Our engineers contribute to the engineering culture within and outside of GoCardless: they contribute to Open Source Software projects (see our Github ), and share learnings in post-mortems , conferences and on our blog . Our technologies : We build simple, reliable systems and we believe in using the best technologies for each task - our engineers come from a variety of backgrounds, from Java to Python. Our main technologies are: Ruby & Rails, Javascript, TypeScript, React, GraphQL, Storybook, Postgres, Kubernetes, Elasticsearch, Prometheus, Google Cloud (GCP). About you You have a good understanding of UI, cross-browser compatibility, general web functions and standards; You have experience with JavaScript, preferably with React; You know HTML and CSS and you are always seeking out best practices; You have functional knowledge or hands-on design experience with Web Services; You built web products and services, and have an awareness of technologies across the stack; You care about building reliable, well-tested systems; You thrive in a culture of continuous learning and feedback. We offer flexible working hours and work from home arrangements, and we are open to discussing other flexible working arrangements. Find out more about Life at GoCardless: Twitter Instagram LinkedIn
Glovo Barcelona, Spain
Oct 22, 2019
At Glovo, we are expanding our engineering team significantly as we aim to make everything accessible to anyone, anywhere. We will be creating new teams, new technologies and taking our engineering capabilities to the next level. To help us on this mission, we are looking for a strong engineering manager for the Customer Solutions team that will help provide leadership and drive the delivery of projects within the team.    This is a senior, high impact position as you will be responsible for a key area aiming to deliver on the priorities and projects while growing your team and their capabilities. Your priority is your team and you will be their backbone of support. We don’t have much hierarchy at Glovo as we want teams to be autonomous and drive their own decision making so you will need to be self driven yet understand when to reach out for help. You will have strong leadership skills and understand what makes engineers tick. You also enjoy seeing your team members grow and helping them achieve their goals and enjoy mentoring and coaching. Coming from an engineering background, you will also have the technical chops to design & architect systems that are scalable and maintainable and thrive on seeing good, high quality code. Team overview Our mission is to empower customers and live ops agents to resolve any undesirable situation with as little friction as possible. As a part of the Customer Solutions team, you will be thinking about and working on making every case a happy case through automation, self-service systems and easy to use tools. This is a high impact team that is essential to having a profitable and sustainable business. You will Lead a team of 8-10 engineers and be responsible for the growth and happiness of the team members Be accountable for all things in your team including delivery of projects, quality of the implemented solutions, hiring and the performance of your team Work closely with the product manager of your team to prioritise the right things and ensure engineering needs are also being worked on Make sure your team is building things the right way and always keeping quality at the forefront of what you do Be the contact point for your team and ensure you shield your team from distractions while still keeping them informed of the priorities Lead by example and motivate your team while bringing in new ideas on how to improve their way of working Requirements A degree in Computer Science/Software Engineering or relevant experience Demonstrated experience in leading teams and coaching/mentoring engineers   At least 5 years of experience in software engineering role and agile environment You have delivered on complex, large scale projects You are data driven, self motivated and understand the importance of owning the work you do and its quality You are capable of being hands on when needed and can help the team in technical discussions where it makes sense Our core values are very important to us: Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast. Everyone Wins: We are here for the long run. Glovers, Partners, and Users are in the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them. Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together. Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do. Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it! If you believe you match these values, we look forward to meeting you! Benefits A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth Social benefits (such as fresh fruit every day, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world...) Private Health Insurance Unlimited Glovos (zero delivery fee on your Glovo orders) Attractive compensation and equity plan Gym membership discounts Back to School Fridays (it’s all about learning and sharing  knowledge) Team building activities Relocation package International and talented team, used to working in a fast paced and vibrant way!
Glovo Buenos Aires, Argentina
Oct 22, 2019
Glovo is a Barcelona based start-up that is transforming the way consumer access to local goods, enabling anyone to get nearly any product delivered in less than 60 minutes. We are present in Europe, South and Central America, EMEA and many more to come! We are an on-demand mobile application connects customers with independent local couriers, who acquire goods from any restaurant or shop in a city and also deliver urgent packages for a variable fee. As Account Manager, you will be a key role in the Glovo Partner Operations team.  You will: Develop and manage partner relationship for all the accounts in your portfolio.  Meet with clients regularly to build strong commercial relationships. Manage each assigned partner through regular contact by telephone, email, face to face partner review /re-sign meetings. Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties Deliver day to day campaign execution, optimization, and analysis across multiple clients  Deliver outstanding day-to-day client service and a high quality of work to agreed excellence service and performance.  Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics Get feedback from our partners and translate it into product, marketing and operations improvement. Be the main POC between Glovo different areas and the Partner. Requirements: Minimum 1-2 years of experience in Account Management, Category Manager and/or Business Consultant, retail, preferably in FMCG, food-hospitality or on-demand delivery industry  Exceptional verbal and written communication skills  A high level of interpersonal and influencing skills  Analytical and problem-solving skills Proactive, organized, and obsessed with details 
Glovo Istanbul, Turkey
Oct 22, 2019
The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market.   How are we doing this? By paying attention to small details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivers their products in less than 60 mins. As a Strategic Account Manager, you will be a key role in developing our business. You will: Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence Onboard new partners on our platform by providing them all the necessary tools and information to start working Be responsible for our partners' business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics. Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties Get feedback from our partners and translate it into product, marketing, and operations improvement Own partner’s assortment → category management Lead your own team of account managers Prepare reports and dashboards and use as a source of operational improvements Requirements: Minimum 5 years of experience in Account Management and/or Business Consultant, preferably in Food / Retail industry Analytical mindset Problem solver, look for the root-cause of the problem and go for it till make things happen. Perfect written and spoken communication Customer obsession Proactive, organized, and obsessed with details Our core values are very important to us: Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast. Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them. Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together. Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do. Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it! If you believe you match these values, we look forward to meeting you! Benefits: A seat on the rocket ship, an opportunity to work closely with all the departments at Glovo Scale with a rapidly growing startup, with tons of opportunity for growth Work in an international, dynamic and passionate environment, and play a role in transforming how we access our cities Competitive salary based on experience and equity plan Free Glovo credits
Glovo Barcelona, Spain
Oct 22, 2019
Senior Product Manager - Growth Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to bring this value proposition to a global audience.   As the Senior Product Manager for the Growth team you will explore new user experiences and business innovations that optimise for new customer activation and retention by building great product experiences and by running experiments across all of Glovo’s products.    You will collaborate closely with engineering, design, and your stakeholders across the business to ensure the Growth team is focussed on the most impactful projects. Your work will affect the daily lives of customers, couriers and partners across Europe, Latin America, Africa and Asia.   You will:   Own the product roadmap for a cross functional software development team Collaborate with engineering and business teams to define a winning strategy, develop and maintain a prioritised product backlog, and execute on delivering  Define and communicate product requirements and specifications by thinking creatively about how to solve problems that have never been solved before at this scale Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders Mentor junior Product Managers Ship fast and often   Requirements:   You have 5+ years delivering highly successful and innovative consumer products with millions of users Leadership—You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track Superb communicator—You have excellent written and verbal communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume Technical know-how—You have a solid understanding of how software is created and how it works UX fluency—You are experienced in building research-led UX and have good intuition for what makes great UX Excellent spoken and written English   Nice-to-haves:   A Computer Science degree or Software Engineering experience Previous experience working in a startup Experience managing other PMs   Benefits   Social benefits (such as fresh fruit every day, beers on Fridays, Culture Days every 6 weeks) Private Health Insurance Free delivery on your Glovo orders Attractive compensation and equity plan Gym membership discounts Back to School Fridays, Hackathons (it’s all about learning and sharing knowledge) Team building activities Relocation package International and talented team, used to working in a fast paced and vibrant way!
JUUL Labs San Francisco, CA, USA
Oct 22, 2019
THE COMPANY: JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries. We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals. ROLES AND RESPONSIBILITIES: Reporting to the Principal Scientist Toxicology, the Research Associate/Scientist will support preclinical studies for JUUL Labs. This is a technical & cross-functional scientific position overseeing the scheduling, execution and reporting of experiments conducted at contract research organizations. The successful candidate will: Work with contract research organizations and JUUL scientists to design protocols, schedule and monitor their execution and review the resulting reports. Review research reports and datasets for adherence to regulatory guidelines and validity of scientific conclusions. Good general knowledge of analytical chemistry and of in vitro/vivo biological test, such as cytotoxicity, Ames & micronucleus assays. Good understanding of statistical methods. Communicate regularly with colleagues in Preclinical, Quality, Regulatory, and R&D departments. Draft protocols, reports, and other forms of documentation as needed. Periodic travel to contract organizations to ensure proper established methods are applied. Periodic travel to relevant scientific and regulatory conferences. PERSONAL AND PROFESSIONAL QUALIFICATIONS:  BS or MS in Chemistry, Biochemistry, Biology, Toxicology, or a related field 3+ years industry experience Excellent writing and oral communication skills Experience with standardization/regulatory bodies such as ISO, OECD & FDA and their guidance documents. Experience with SOP processes and GLP regulation. Experience with pharmacology/toxicology study design (often incorporating analytical chemistry), data analysis, and report review. Experience understanding and managing diverse data sets with multiple test articles being tested in a variety of assays. Experience with aerosol science and/or in the vaping & tobacco industry is a plus. Experience with Python or R as applied to data science is a plus. This is not currently a laboratory position but previous lab experience is a plus.   JUUL LABS PERKS & BENEFITS : A place to grow your career. We’ll help you set big goals - and exceed them People. Work with talented, committed and supportive teammates Equity and performance bonuses. Every employee is a stakeholder in our success Boundless snacks and drinks Cell phone subsidy, commuter benefits and discounts on JUUL products Excellent medical, dental and vision benefits Location. Work in the heart of San Francisco, one of the world’s greatest cities JUUL Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. JUUL Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have the authorization to work for JUUL Labs in the US.
Grab Philippines
Oct 22, 2019
Get to know the Role : Work closely with the team in building and developing strategies to increase engagement and interaction that shall ultimately grow the community Develop innovative programs, enhancement, improvement and strategies for driver-partners through collaboration with other departments and external partners Instill camaraderie among driver-partners thru various activities Conduct and/or join regular Driver Forums and Townhalls to all Driver Communities Address common issues and provide quick resolve Cultivate relationships that drive impact through support of organizations social missions Develop reports on program effectiveness in drivers and make recommendations for enhancement and improvement Develop innovative and non-monetary programs and strategies through collaboration with other department Operations and ensure optimal engagement, social impact and enhanced corporate reputation The day-to-day activities : Admin: Oversees community groups. This includes working with driver groups to address, resolve, and communicate any issues related to Grab. Recommends and implements new community plan as appropriate. Communications: Works with Community Manager to develop and implement community promotion and engagement strategies and tactics as they relate to the communications division and the organization’s strategic goals. Coordinates with Marketing/Public Relations, Communications, Incentives and Rewards and other department staff to ensure successful coordinated campaigns for communication. Promotes and evangelizes community activities internally and externally. Monitoring and Responding: Supervise/monitoring staff who can be reached quickly to respond to specific questions. Monitors driver groups Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues. Works behind the scenes to ensure engagement. Should be very visible and active part of the community Training: Develops and maintains community training resources, guidelines, and policies. Trains other staff on how to participate and engage in the community. Provides internal and external community training as necessary. Trains and empowers Community staff/admin to participate on a more significant engagement level. Reporting: Monitors and measures the success of community engagement and provides reports for Community Manager and executives. Identifies and reports on community trends to internal teams and advises on potential opportunities or risks. Tracks KPIs related and targets. The must haves : 1+ year community management experience or fleet management Ability to successfully navigate various technologies and adapt to an ever-changing environment Willing to dive in and do whatever it takes to get the job done. Great written and verbal communication skills mandatory. Preference given to also having strong visual design skills. Organized, ability to remain calm in the face of stress and crisis, and collaborative. Highly collaborative with strong interpersonal skills and client relationship experience Proactive, independent self-starter who works well as part of a growing team and thrives on the challenges of operating in a dynamic, constantly evolving environment
Grab Singapore
Oct 22, 2019
About the Role The Design Manager needs to be competent in all facets of the design process, hands-on experience with visual design, user research and exceptionally talented and skilled in Interaction and Information Architecture Design. As a well-rounded UX/UI professional you will connect the dots between business needs, innovation and good design. A great communicator with extensive cross functional collaboration experience and able to balance user needs and business objectives. Responsibility Ability to build user flow charts, storyboards, wire frames, and related elements that play into the planning phase of an application. Experienced in conducting user research to make trade offs backed up by validate user testings, data and experience. Plan and conduct cross functional product strategy workshops to facilitate ideations and creations of UX related artefacts to help product scoping and delivery planning. Strong focus on usability and interactive design. Researching and analyzing industry UX/UI trends and competitor sites and strategies. Regular review of usage data to analyze user behaviour, pain points and to inform design decisions. Able to handle expectations of Stakeholders and setting clear vision and get buy in cross functional. Able to evangelize UX across the organization. Requirements 12+ years working experience as a UX Designer. BA/BS degree in Design (e.g. graphic, interaction, visual communications, product, industrial), HCI, or a related field or equivalent practical experience. Familiarity with design techniques, such as, building user personas, storyboarding, user research and wireframes. Fluent in responsive design, native mobile/tablet UI UX design. Expert knowledge of major mobile platforms. Strong design portfolio, either of client projects or personal ones.
Grab Singapore
Oct 22, 2019
Get to know our Team: GrabAds is bringing to market innovative, first-of-a-kind advertising products. Encompassing both offline & online, you can see our ads platform at work throughout our user experience, as well as on the inside & outside outside & inside of vehicles. What you can’t see is the data that powers the ads and pretty much everything else at Grab. We’re leveraging our unique data and large, growing user base to offer an advertiser experience that drives business outcomes. At the same time, we’re creating value for our users, drivers & merchant partners.   The regional team is based in Singapore, and the role will require you to work hand in hand with regional product management and country teams across Grab’s eight markets, focusing on the areas that matter most to our merchants.  Get to know the Role : Our Customer Success Managers are core to our client-centric business. They are on the front lines working with our Grab Sales, Operations, and Support teams that manage Grab’s Merchant relationships everyday to help them be successful running campaigns on the GrabAds Platform. An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships. They will be highly skilled at breaking down complex ideas and process for merchants into actionable steps. The candidate will also enjoy chasing answers, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team. We hope this sounds like you and you are excited about this opportunity!     Role and responsibilities:   Core responsibilities:  Design and Implement internal and external facing processes that enable Grab’s Merchant partners to be successful utilizing the GrabAds platform. Leverage various technology tools to do so at scale. Build and establish exceptional relationships with our Sales, Operations, and Support teams that manage Grab’s Merchant relationships.  Participate in client workshops, presentations, training, industry events, and other working sessions as required. Be a subject matter expert on the GrabAd MEX app Ad platform usage, implementation and positioning.Work closely with sales, marketing and product teams to support client proposal development. Maintain client status documentation for use by GrabAd sales/executive management. Assist Grab merchant teams with day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking and troubleshooting. Develop and deliver  training material to ensure ongoing high client satisfaction and renewal. Work closely with product and marketing teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development. Operations Support: Act as a point of escalation for Merchant related inquiries and support ticket Resolution in collaboration with Merchant Support and Customer experience support team.  Assist in the development of new business opportunities with existing clients. Exhibit expert-level understanding of GrabAd’s processes and products. Help solve complex Merchant  problems by leveraging GrabAd’s digital tools, services, and technologies. Collaborate with Sales team to find additional business & up-sell opportunities. The Qualifications: Education: Bachelor’s Degree required (preferred) Work Experience: Mature profile with 4+ years of experience in sales/ consulting in fast paced B2B companies in the tech, digital sectors or growth startup sectors . Advertising or Enterprise Technology preferred Process driven business approach with a passion to enable business teams to drive business improvements focused on demonstrable impact. Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties.
Grab Singapore
Oct 22, 2019
Get to know our Team: GrabAds is bringing to market innovative, first-of-a-kind advertising products. Encompassing both offline & online, you can see our ads platform at work on the outside & inside of vehicles and also in our app. What you can’t see is the data that powers the ads and pretty much everything else at Grab. We’re leveraging our unique data and large, growing user base to offer an advertiser experience like no other. At the same time, we’re creating value for our users, drivers & merchant partners. Get to know the Role: As part of GrabAds Singapore team, you will source & sell-through advertisers for campaigns with GrabAds across both offline & online. You will pitch leading advertisers directly & through their agencies. You will work alongside your team and maintain a pipeline tracking towards a quarterly quota.  You’ll work cross-functionally with Marketing, Rewards, Payments, Food, Enterprise & business development to package compelling solutions & identify new client opportunities. Your goal is multi-million dollar annual revenue generation and showing advertisers positive results.  The day-to-day activities Pitch & win clients for GrabAds campaigns Build & maintain high-level media buying relationships Pipeline management, sales forecasting and key sales reports with business KPIs Run local Pitches & RFPs and Joint-Business Plans (JBPs) with key partners ​The must haves: 4-10 years of digital media sales experience in Singapore Extensive experience of working & selling to senior marketing leaders on agency & brand side Excellent communication & presentation skills with ability to transmit across different level stakeholders Analytical with strong bias for data based decisions Team Player with the ability to work across a matrix environment in a fast paced environment Strong organisational skills with ability to manage multiple accounts Previous sales forecasting experience   Proven track-record of delivering against targets  
Grab Indonesia
Oct 22, 2019
Get to know our Team : As a member of Grab, not only will you bring your skill sets to drive our team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia. GrabFood Sales team is a partner to the restaurants on their growth journey with GrabFood. We acquire new restaurants, train them on the app and manage long term relationships with the restaurants.  Get to know the Role : As Sales & Operation Manager, your role will be Partner with Sales, Account Management, Support, Operations, and Marketing teams to design, pilot, scale, and optimize programs to increase MEX acquisition channel productivity, and account management effectiveness Bring Customer, market, and Client-facing rep feedback back into the organization to understand the Customer journey and inform opportunities to improve channel mix and go-to-market strategies Establish clear frameworks and manage a data-driven process to develop and optimize existing acquisition channels and account management programs The day-to-day activities : Collaborate with multiple teams to Sales, Operations, Sales Operations, Product, Business Development, Community Operations, Finance, Marketing, Data Science, Legal/Compliance to set success KPI’s and reporting cadence. Develop reporting methodologies and Set clear objectives for Sales teams and Monitor progress, productivity, and results.  Drive business review cadence and develop reporting frameworks to facilitate alignment, learning and improvement, and accountabilit Excellent in Stakeholder management across Sales, Operations, Sales Operations, Product, Business Development, Community Operations Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management The must haves : S1, any major. Experience with acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets. Geek out in understanding the sales funnel and sales operations best practices Minimum 5 years. To perform this role well candidate needs to have strong communication skills, attention to detail, ability to create and follow processes, and a track record of exceeding expectations. Proficient in Microsoft Excel/Google Sheets. Preferably Salesforce knowledge Precise and detailed in following up a task.
Grab Indonesia
Oct 22, 2019
Get to know our Team :   The team will responsible in providing Driver Content Marketing direction and strategy, collaborate with internal teams leveraging Marketing Automation Tools such as LeanPlum and Top of the Line advertising across Google and Social Media platforms also offline media (events, collateral) Get to know the Role : This role is responsible for driving the oversight of Driver Marketing in country. This includes Driver Demand Generation and Retention. The day-to-day activities : Functional Oversight in developing Driver Campaign Marketing Strategy within Indonesia. Drive Quarterly Driver Marketing Plan & communication effectiveness reporting for Indonesia Develop & execute driver marketing campaigns across online and offline channels in across awareness, retention and demand generation objectives Manage Driver Marketing Budget Plan Collaborate with Creative Team/or Outsource asset development to agencies also Social Media, Event, Media, PR team and 2W Ops Team (Partner Engagement) Manage Media planning across multiple channels, both offline and online. Develop and maintain marketing relationships with Influencers, Blog networks as well as Forum Webmasters Become the go-to authority in Driver Life Cycle within the country. Understanding driver pain points  and challenges. Drives both qualitative and quantitative research across driver segments and verticals Owns driver website content Collaborates with P.R team on local news and influence PR content calendar in country. Comfortable with analyzing data and develop marketing actions from it. Operations Collaborate Drivers Retention and Loyalty team on Promotions and marketing initiatives. Owns the communication. Collaborate Customer Experience teams on various programs and initiatives. Owns the communication. Collaborate with 2W Business Operations team, developing best-in-class driver communication assets across multiple purposes such as training, churn prevention, where topics mention are inclusive but not exhaustive. Marketing Automation Collaborate with internal teams to track communication effectiveness as well as performance analysis and reporting. Drives and Prioritize Always On marketing tracks to manage customer life cycle. Collaborate with internal teams to develop data insights within marketing automation platforms Performance Marketing & Media Collaborate with internal teams to optimize Paid Media. Improve Profit Per Rides and lowering cost by doing targeting and segmentation. Collaborate with internal teams to optimize Driver Website and grow organic traffic People Build strong relationships across multiple stakeholders in Operations, Marketing, Business, Analytics . The must haves : Graduated from a recognized university with a reputable degree in Marketing or Marketing Communication, E-commerce or Business. Professionally proficient in English and in-country native language. Proficient in LeanPlum utilization or propensity to learn the tool. Have used Tableau previously and very proficient in Excel spreadsheet or propensity to learn the tool. At least five years of working experience in Multinational Companies.
Coursera Mountain View, CA
Oct 22, 2019
Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world’s largest online learning platform for higher education. 190 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, and degrees that empower over 40 million learners around the world to achieve their career goals. Over 1,800 companies use the company’s enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education Inc., and Learn Capital. A core part of the Coursera platform is our Assessments system which allows our partners to create tests that determine whether learners have mastered the course material and can earn a certificate or credential. The Assessments product manager will own the authoring and learner experiences, academic integrity, plagiarism detection, grading & feedback, and machine-assisted grading. Examples of recent or upcoming projects include: learning objectives, question banks, reducing plagiarism during peer review and more! This PM will own the entire product vision, strategy, roadmap and execution of projects related to Assessments.  At Coursera, the Product Management team’s charter is to envision, curate, and build a learning platform experience that delights our global network of learners, instructors, and university partners. You’ll have a direct impact on millions of people around the world and help shape the future of higher education. You will build scalable learning experiences that shape the future of higher education. You’ll work with Courserians from engineering, data science, design, and pedagogy, to name a few as well as with instructors and researchers at partner universities. Your efforts will enable a thriving community of learners to transform their lives, help each other and contribute to the learning experience in meaningful ways. As Senior Product Manager of Assessments, you’ll lead the vision and roadmap for all of Coursera’s Assessment-related product features. Check out life at Coursera on The Muse! Your responsibilities: Own the product vision and strategy for Assessments.Understand external customer jobs to be done and internal stakeholder business priorities that rely on Assessments to build or enhance product featuresAlign external customers and internal stakeholders on priorities and the roadmap for AssessmentsCreate actionable roadmaps and lead cross-functional teams of data scientists, designers and engineers to build highly leveraged foundation and product featuresShip impactful product features on time and in scope through solid execution and making smart tradeoffs in a highly collaborative and cross-functional environmentEnsure successful product launches with go-to-market activities and post-launch analysis to inform future product direction Your skills: 3+ years of product management experienceExperience building products powered by data and machine learning modelsDemonstrated experience in creating holistic product vision and strategyNice to have: Education background or experience with pedagogical methodsKnowledgeable about user research methods to deeply understand customer jobs to be done and evaluating user experienceExperience taking new product ideas from zero to one; skilled at design sprints, iterative prototyping and human-centered designExcellent consumer intuition as demonstrated by shipping consumer products or services that move key product and business metricsStructured and analytical thinking If this opportunity interests you, you might like these courses on Coursera: Critical Thinking in Global ChallengesSoftware Product ManagementHigh Performance Collaboration: Leadership, Teamwork, and Negotiation
Creditkarma San Francisco, CA
Oct 22, 2019
FP&A Analyst II Credit Karma's mission is to champion financial progress for everyone, with over 100 million members and counting. The ability to scale effectively relies on strong company performance and a deep understanding of the business. The FP&A team facilitates this by accurately forecasting and leading analysis that informs critical decisions. As an Analyst II, your areas of focus will be on G&A and technology investments. You will report to our Senior Manager of FP&A, work alongside a highly motivated and high performing team, and partner closely with G&A and Technology teams. What You'll Do: What You’ll Do: Serve as the FP&A business partner to G&A and Technology budget owners Investigate and communicate financial performance variance relative to expectations, partnering with budget owners to gain additional insight Evaluate the financial trade-offs of business decisions that drive revenue and expense  Develop business metrics and KPIs to increase company understanding of investments and their relative efficiency  Streamline existing processes, identify efficiency opportunities and build processes from the bottom up Work with stakeholders to develop self service tools and automated reports  Identify and quantify financial/operational risks and opportunities to the business, and drive ad-hoc business projects What We Expect: Bachelor’s degree in Finance, Business, Math, Economics or a related field 2 to 4 years of relevant work experience (experience in high growth or tech companies preferred) A rigorous analytical mind able to effectively communicate findings to non-financial partners Comfortable working cross-functionally Self-starter, intellectually curious and a fast learner Able to focus on multiple projects at once while maintaining expert organization Extremely proficient in Excel, Powerpoint and the Google Doc suite Experience with systems such as Host Analytics, Netsuite, or Workday is a plus
Coursera Toronto, ON, Canada
Oct 22, 2019
Contractor
Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world’s largest online learning platform for higher education. 190 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, and degrees that empower over 40 million learners around the world to achieve their career goals. Over 1,800 companies use the company’s enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education Inc., and Learn Capital. At Coursera, our Talent Acquisition team furthers our mission by hiring the best and the brightest into impactful roles across the organization. As a Technical Sourcer and Researcher, your goal will be to source amazing candidates and partner closely with our Technical Recruiter and hiring managers  to build creative strategies that quickly target high quality candidates. We opened our second development office in Toronto March 2019 and are quickly expanding. Our plans for hiring and expansion continue to grow as we look into 2020.    The ideal candidate is incredibly curious and self-motivated, with great communication and presentation skills, and experienced sourcing directly/internally for a local company. To be successful, this person should be proactive and accustomed to multi-tasking, have a strong sense of urgency, and a passion for bringing education to the world!   This is a contract position for 12 months, with the possibility of conversion. Check out life at Coursera on The Muse! Your Responsibilities: Partner closely with recruiters and hiring managers to develop and execute on sourcing strategies for a variety of rolesSource talent from active and passive channels including LinkedIn, Github, job boards, events, etc.Activate and engage passive candidates with a sound approachSchedule and conduct phone screens to understand a candidate's background and motivations, and articulate role and business needsEvaluate candidates on both technical and cultural qualitiesOwn the talent pipeline and candidate experience by managing our recruiting system and communications with candidates Your Skills: At least 2 years of technical sourcing experience in a fast-paced environment, directly/internally or a local Toronto company (sourcing software engineers, devops engineers, data engineers, data scientists, product managers, designers)Strong interpersonal skills with ability to communicate, be resourceful, and self-motivateA good eye for talent and the ability to quickly screen resumesPossess a creative mind that can think of out-of-the-box solutionsPassion for the thrill of the hunt and the search for hard-to-find candidates If this opportunity interests you, you might like these courses on Coursera: Creative Problem SolvingEffective Problem-Solving and Decision-MakingCareer Readiness SpecializationCommunication in the 21st Century Workplace
Onepeloton 152 Christopher St, New York, NY 10014, USA
Oct 22, 2019
ABOUT THE ROLE We are seeking passionate, customer service focused, positive and hard-working individuals with a love for health and fitness and an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment where everyone feels welcome.   RESPONSIBILITIES Provide the highest level of customer service to members, prospective members, and guests Professionally and enthusiastically greet members Assist members with questions regarding class types offered, instructors, class packages, promotions or upcoming events  Check members in, review rules of ride, run or mat and provide studio tours for first timers Educate members on class types offered for across each Studio Assist members with account and online profile into partake in the leaderboard experience  Effectively book, cancel and reschedule classes for members  Respond to all customer feedback, class or instructor changes through our online system, Zendesk Respond to all feedback in person or via phone with  a professional and friendly demeanor. Keep studio logs and trackers up to date (class counts, deliveries, lost and found, etc.)  Assist with the training and coaching of new hires for the front desk staff team Assist the Studio Management in daily studio tasks and projects Work with other departments to ensure smooth transitions between classes Provide a clean and organized work environment at the Front Desk Maintain product knowledge for the studio and keep updated about the brand QUALIFICATIONS Must have 1 year in customer service experience High school diploma/GED required or equivalent work experience Reliable, professional, computer literate, energetic, and friendly Preferably interested in health, fitness, and/or sports Must be friendly, vibrant, and outgoing Must be able to effectively communicate in person, via email, and via phone Must have a friendly and professional phone and email etiquette  Must have excellent communication skills and be able to work with a wide range of personalities Must have the ability to prioritize and multi-task within a fast-paced environment  Must be willing to initiate tasks and perform duties without direction Must have outstanding customer service and problem-solving skills Must have a positive, can-do attitude  Must have the flexibility to work a non-traditional schedule Must be able to work in a fast-paced environment Must be able to kneel, bend, reach, climb and stand for long durations of time Must be able to lift / carry a minimum of 30 lbs. ABOUT PELOTON Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far. Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company 's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business ' Tech25 and Fast50, as well as TIME 's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.  
Outreach Seattle, WA
Oct 22, 2019
The Role As a member of the Customer Support Representative team, you are the proactive front line and face of Outreach.  You interact with our customers daily and make them better at what they do while improving our product. You will be the initial point-of-contact for our customers through phone, email and chat.  Our customers will look to you for answering basic support questions and you will work closely with the Technical Support Engineering team to resolve our customers’ issues.  You will help our customers be as successful as possible by knowing how to use our product and addressing their issues quickly and effectively. About The Team When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.”  The Customer Success team is at the core of Outreach.  We focus on driving real business impact for customers, not just supporting the technical specs of our product.  We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers.  The ownership is tangible on this team - our customers' pain is our pain and their win is our win. Your Daily Adventures Will Include Working with customers to successfully triage and resolve Outreach support incidentsManaging inbound support emails, chats, and phone callsProviding awesome support to customersBeing a part of a brand new team where you will be defining the future with your feedback and ideas Basic Qualifications Strong passion for delighting customersAble to work independently and make decisions. Demonstrate ability to manage priorities in a fast-paced environmentExcellent written and verbal communication skillsDemonstrate a passion for resolving customer issuesBring a strong sense of empathy for customers Preferred Qualifications Bachelor’s degree1+ years of experience in technology support or customer service, preferably at a SaaS companyPrevious Sales Development Representative experiencePrior military experienceChat experience Experience with the technologies we use, including:OutreachGmailZendeskSlackSalesforceMicrosoft Office
Tanium 2100 Powell St, Emeryville, CA 94608, USA
Oct 22, 2019
The Basics: The Senior Systems Engineer - Linux will be responsible for the design, delivery, and maintenance of solutions required to build, test, and demo Tanium’s products. This includes proposing and implementing novel solutions to reach the scale required to demonstrate Tanium’s efficiencies and features in large, complex networks. In addition, the Senior Systems Engineer - Linux may be required to prototype solutions and content for use with the Tanium platform. What you’ll do: Manage the day to day engineering and operations of Tanium’s Linux infrastructure Participate in the planning of both short and long term goals and direction for IT Develop tools for automation of tasks and integration of other central IT services Security-focused design and implementation of corporate systems Document processes and procedures in runbooks, wiki articles, and internal documents Provide guidance and delegate tasks to more junior members of systems engineering team We’re looking for someone with: Education Bachelor’s Degree or equivalent work experience Experience 7 years preferred 5 years relevant work experience Other Expertise writing scripts in common scripting languages (e.g. Python, Ruby or Bash) 5 - 7 years experience working with major operating systems (e.g. Windows, Linux, MacOS) and VMware ESX and/or other virtualization solutions Basic proficiency with systems management, automation, configuration management, and infrastructure-as-code tools (e.g. Chef, Puppet, Ansible, Terraform, Salt) Experience using RESTful APIs, and familiarity with JSON and XML data formats Working knowledge of common Linux services and applications including but not limited to: Nginx, Apache, SSH, NFS, Samba, Docker, iptables, ufw, curl Advanced understanding of DNS, Storage, Networking, Active Directory, LDAP in heterogeneous environments Working knowledge of monitoring and analytics tools (e.g. Nagios, Splunk, OpManager, Site24x7, Grafana/InfluxDB) Familiarity with common network technologies and associated protocols Management and installation of server and SAN hardware Experience with cloud infrastructure/providers (e.g. AWS, Azure, GCP) Problem-solving skills required to analyze complex situations and use various commercial/open source tools to quickly resolve technical challenges About Tanium: At Tanium, we empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at tanium.com/careers/.  
Tanium Richmond, VA
Oct 22, 2019
  The Basics: As a Director of Strategic Accounts (DSA) on the Tanium field sales team, you will be responsible for generating opportunities to position the Tanium platform within an assigned territory and/or accounts. You’ll be equally as comfortable with the CIO, CISO or VP Ops as you would hosting a room of Red Team members; from talking business benefits to bits and bytes. The successful DSA drives a superior customer experience by delivering technology solutions tailored to customer needs and is able to exceed their assigned quota. What you’ll do: Articulate the value of the Tanium platform to decision makers and expertly manage the complex sales cycle Nurture and develop relationships within the assigned territory and/or accounts, presenting to the C-suite the value of the Tanium platform Work with the Partner and Marketing teams to define and support prospecting efforts within assigned territory and/or accounts Generate appropriate sales development activity to ensure healthy pipeline management Accurately forecast, maintaining excellent SFDC hygiene Conduct online webinars or in-person presentations to generate qualified leads Travel as needed We’re looking for someone with: Significant enterprise software sales experience, generating and closing large & complex software transactions with the biggest customers in the region A strong team mentality - selling is a team sport at Tanium, where managing and using virtual resources to tackle large and complex sales cycles is a must have skill Proven track record of exceeding quota Experience calling on and presenting to C-Suite level contacts The ability to evangelize and build new business opportunities within an assigned territory and/or accounts. Excellent communication and presentation skills About Tanium: Tanium offers a proven platform for endpoint visibility and control that transforms how organizations manage and secure their computing devices with unparalleled speed and agility. Many of the world’s largest and most sophisticated organizations, including more than half of the Fortune 100, top retailers and financial institutions, and four branches of the US Armed Forces rely on Tanium to make confident decisions, operate efficiently and effectively, and remain resilient against disruptions. Tanium recently ranked 4th on the Forbes list of “Top 100 Private Companies In Cloud Computing For 2018” and 55th on FORTUNE’s list of the “100 Best Medium Workplaces”. Visit us at www.tanium.com or follow us on Twitter at @Tanium.
Tanium Cary, NC
Oct 22, 2019
The Basics: Enterprise Services Engineer fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managers, Services Engineers contribute to each customer’s success by supporting the Tanium platform and our customers in the field. You’ll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting. What you’ll do: Work closely with our customers to: Triage inbound support cases Solve Tier 1 & 2 cases independently or with the help of teammates Identify and rapidly assign tier 3 support cases to Technical Account Managers Conduct daily health-checks on assigned accounts Work with Technical Account Managers on strategic customer activities Contribute to and track activity, after action, root cause and daily status reports Document best practices and Play Book entries Work closely with CSMs on improving Tanium operational status within key accounts Provide technical direction to customer IT support staff We’re looking for someone with: Education BA/BS or equivalent experience required Experience 5 years of experience in IT/Consulting 5 years of experience in Systems Administration/Engineering Hands-on Tanium experience a major plus Strong troubleshooting skills Ability to articulate and communicate Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security Endpoint Support/Troubleshooting Incident response Systems Management Systems Administration Software Engineering Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.) Demonstrated critical thinking skills Ability to break a problem down into manageable, ordered piece parts Ability to convey problem statement and plan of attack to others About Tanium: At Tanium, we empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at tanium.com/careers/.
Tanium Raleigh, NC
Oct 22, 2019
The Basics: Enterprise Services Engineer fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managers, Services Engineers contribute to each customer’s success by supporting the Tanium platform and our customers in the field. You’ll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting. What you’ll do: Work closely with our customers to: Triage inbound support cases Solve Tier 1 & 2 cases independently or with the help of teammates Identify and rapidly assign tier 3 support cases to Technical Account Managers Conduct daily health-checks on assigned accounts Work with Technical Account Managers on strategic customer activities Contribute to and track activity, after action, root cause and daily status reports Document best practices and Play Book entries Work closely with CSMs on improving Tanium operational status within key accounts Provide technical direction to customer IT support staff We’re looking for someone with: Education BA/BS or equivalent experience required Experience 5 years of experience in IT/Consulting 5 years of experience in Systems Administration/Engineering Hands-on Tanium experience a major plus Strong troubleshooting skills Ability to articulate and communicate Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security Endpoint Support/Troubleshooting Incident response Systems Management Systems Administration Software Engineering Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.) Demonstrated critical thinking skills Ability to break a problem down into manageable, ordered piece parts Ability to convey problem statement and plan of attack to others About Tanium: At Tanium, we empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at tanium.com/careers/.
Bolt Enugu, Nigeria
Oct 22, 2019
Bolt  is one of the  fastest growing startups  in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be. We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started. We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location. Let’s build the future of transportation together! What you'll be doing: Represent Bolt in any English and Igbo spoken markets Support all Bolt's users and help them get the most out of our apps Create loyal fans by showing them we really care Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support Be a key player in building a support team in a challenging growth environment Requirements Understand what does  outstanding customer support  look like and be ready to go the extra mile Be ready to  work in shifts Be always ready to put  customers first , be passionate about helping others Be curious  as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt Be a hustler , not stopping after 20 obstacles a day Have  excellent spoken and written English and Igbo  skills, any other language is a plus Be passionate about new technologies and ridesharing Benefits Motivating  compensation No corporate BS  – we’re moving too fast for that Amazing  personal growth  experience at one of the fastest-growing startups in Europe & Africa Working with a motivated and  talented international team , plus regular team events Working in one of the  coolest offices  in Enugu, Nigeria Impactful work  – you’ll have a rare opportunity to build a product literally used by millions of people across the world Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world. Did we spark your interest? Get in touch and let’s talk!